---
title: "Myphoner Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Myphoner Software - reviews, pricing plans, popular comparisons to other Inside Sales products and more."
source_url: "https://www.capterra.com/p/225488/Myphoner/"
page_type: "product"
language: "en"
---

# 

 Myphoner Software Review 2026: Features, Integrations, Pros & Cons

Last updated on September 16, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Myphoner

## What is Myphoner?

Myphoner's fresh take on cold outreach enables teams to follow up on B2B prospects simply. Whether your team does cold-calling, warm-calling, scheduling, inside sales it's all about following up. Myphoner's unique queue and scheduling system will let your team contact and follow-up with ease and efficiency. Our unique set of tools make it easy to manage a team of any size from 5-80+, helping them focus on calls and managers cut their admin down.

## What is Myphoner used for?

[Telephony](https://www.capterra.com/telephony-software/)[Lead Management](https://www.capterra.com/lead-management-software/)[Auto Dialer](https://www.capterra.com/auto-dialer-software/)

Top alternative

Featured

Overall rating

Based on 99 user reviews

Reviews sentiment

Positive

100%

Neutral

0%

Negative

0%

Starting price

$19

Per User, Per Month

Free trial  
available

Includes Free Version

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Myphoner?[Manage this product listing](https://www.g2.com/products/myphoner/claim_requests/new?auto=true)

## Myphoner Overview

Updated September 2026

AI summary

Myphoner equips small and midsize businesses with auto dialer, lead management, and call recording capabilities to support outbound calling and telemarketing teams. Deployed via web and mobile apps, it offers tools for call routing, campaign management, IVR, reporting, and CRM integration. Notable features include callback scheduling, shared lead workflows, and customizable call scripting for organized, efficient outreach.

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Myphoner

4.7 (99)

VS.

[4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/)

Starting Price

$19

Per User, Per Month

Starting Price

$9

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (99)

Ease Of Use

4.5 (82)

Value For Money

4.7 (82)

Value For Money

4.3 (73)

Customer Service

4.7 (91)

Customer Service

4.4 (78)

## Myphoner alternatives

Highest Rated

[Ricochet360](https://www.capterra.com/p/141932/Ricochet/)

[4.8 (82)](https://www.capterra.com/p/141932/Ricochet/reviews/)

Starting price

$24.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/141932/Ricochet/)

[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)

[4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$69.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

82%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/113540/Bitrix24/)

[Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/)

[4.6 (233)](https://www.capterra.com/p/27609/VanillaSoft/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/27609/VanillaSoft/)

[EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)

[4.6 (912)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/)

Starting price

$14.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/178819/EngageBay-Marketing/)

## FAQs about Myphoner

Overview

### What problems does Myphoner solve?

Myphoner solves spreadsheet-driven cold calling, missed callbacks, and confusing handoffs by organizing leads, notes, scripts, and follow-ups in a simple shared workflow. Small telesales teams, outbound call centers, solo sales reps, and new hires benefit most from faster dialing, easier list imports, clear progress tracking, and shared lead ownership.

Answer based on 42 reviews

Overview

### Which roles and teams benefit most from Myphoner?

Myphoner is most used by sales teams, business development staff, and revenue leaders such as sales managers, directors, founders, and CEOs. These roles rely on it to organize call lists, manage outbound prospecting, track follow-ups, streamline lead handling, and give managers visibility into pipeline activity and team performance.

Answer based on 87 reviews

Overview

### What company size and specific industries is Myphoner built for?

Myphoner is designed for sales teams and agencies of any size that use telemarketing as part of their outreach strategy. It fits organizations focused on phone-based sales work, especially those in sales services, lead generation, and agency environments that rely on calling prospects.

Features and Usability

### What are the key features of Myphoner?

Myphoner includes core lead management and prioritization for cold-calling teams, plus a click-to-call power dialer for faster outreach. Reviewers often highlight shared list management, callback scheduling, contact tracking, and reporting dashboards. Differentiating features include email templates and CRM integrations through API and Zapier for syncing qualified leads.

Answer based on 42 reviews

Pricing

### How much does it cost and what fees or limitations are included?

Myphoner starts at $19/user/month for the Basic plan, with Plus at 29 and Premium at 49. A free version and 14-day free trial are available. Reviewers often call it good value, though some want lower pricing and more built-in sales engagement or lead research features.

Answer based on 14 reviews

Integrations

### Which third-party tools and platforms does Myphoner integrate with?

Myphoner integrates with 10 third-party tools, with reviewer-confirmed support for Zapier and reported connections to Pipedrive. Official integrations also include Gmail, Microsoft 365, Highrise, Podio, Unbounce, Make, Operations Hub, and Zoho Flow. These cover email, CRM, automation, and lead capture workflows.

Answer based on 13 reviews

Getting Started and Support

### What training and onboarding options does Myphoner offer?

Myphoner provides live online training, documentation, and videos for getting started. Live online sessions offer guided instruction, documentation gives written reference material, and videos support self-paced learning and feature review.

Answer based on 3 reviews

Getting Started and Support

### What customer support options does Myphoner offer, and how do users rate the experience?

Myphoner offers email/help desk, FAQ/forum, knowledge base, 24/7 live rep, and chat. Users often describe support as fast, helpful, and easy to reach, with some issues resolved within minutes or the same day. A few mention delayed replies at times and want better help documentation.

Answer based on 20 reviews

Lead management

### How good is Myphoner for lead management?

Myphoner keeps outbound lead management simple and team-friendly for calling workflows. Sales development teams and small telesales groups use it to share lists, claim leads, track notes, manage callbacks, and avoid duplicate outreach. It works best as a focused calling tool rather than a full CRM, though search, queue behavior, and large-list organization can feel uneven.

Answer based on 29 reviews

## Features

AI summary

Based on 699 Inside Sales reviews

Capterra reviewers highlight these as the features buyers value most when choosing an auto dialer:

-   **Auto-Dialer** (**61%** of reviewers rated this feature as critical)
-   **Lead Management** (**49%**)
-   **Call Logging** (**46%**)

Myphoner supports **Auto-Dialer** and **Lead Management**, giving sales teams a way to place calls faster while keeping prospect information organized. However, it does not include **Call Logging**. Instead, it offers other highly rated features such as **Call Recording** (**53%**), **Automatic Call Distribution** (**50%**), and **Call Routing** (**46%**), helping businesses track conversations, direct calls to the right reps, and manage call flow more efficiently.

Auto-Dialer

4.7 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

System that automatically dials calls

Lead Management

4.3 (7)

85.71% of 7 reviewers that rated this feature as important or highly important

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Call Recording

4.7 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Record the audio of phone conversations for quality assurance purposes

Contact Management

3.9 (7)

42.86% of 7 reviewers that rated this feature as important or highly important

Manage, organize, and store contact information

Reporting/Analytics

3.4 (7)

71.43% of 7 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Interaction Tracking

4.4 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Track interaction history by documenting conversations for contacts

Myphoner 58 features

### All Features
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Activity Tracking: Track and document all activities across devices, networks, and other systems
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- API: Application programming interface that allows for integration with other systems/databases
- Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes
- Auto-Dialer: System that automatically dials calls
- Automatic Call Distribution: Distribute/route/connect calls
- Automatic Outbound Dialer: Dials outbound calls automatically
- Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.
- Call Disposition: Track and report on call outcomes
- Call List Management: Manage and track all past and future calls.
- Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance
- Call Recording: Record the audio of phone conversations for quality assurance purposes
- Call Reporting: Track and report on all incoming and outgoing calls
- Call Routing: Sends voice calls to a specific queue based on predetermined criteria
- Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders
- Call Scripting: Provide agents with a typical response for common call subject matter
- Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number
- Call Transfer: Transfers live calls to other agents
- Callback Scheduling: Schedules callback times
- Caller ID: Identify the number and contact information of a caller before answering the phone
- Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results
- Campaign Segmentation: Group campaigns by project, client, or campaign for better management.
- Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls
- Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc.
- Contact Management: Manage, organize, and store contact information
- CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
- Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc.
- Customizable Reports: Alter the layout and content of reports
- Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics
- Data Import/Export: Import and export data to and from software applications
- Email Management: Manage, store and organize emails within the system or via third-party apps
- Email Marketing: Create and send email blasts/campaigns
- Email Templates: Pre-made examples and templates for emails
- Interaction Tracking: Track interaction history by documenting conversations for contacts
- IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response
- Lead Capture: Automatically identify and save contact information of potential customers
- Lead Distribution: Route and distribute your leads to third party buyers
- Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process
- Lead Nurturing: Engage with a lead throughout the sales process by actively providing information
- Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors
- Lead Segmentation: Divide leads into buckets based on predefined criteria and routing rules
- Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user
- On-Demand Recording: Record the audio of phone conversations for quality assurance purposes
- Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
- Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc.
- Power Dialer: System automatically dials the next number on the contact list after the previous call ends
- Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls
- Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed
- Real-Time Analytics: Analyze and gain insights into data in real-time
- Real-Time Monitoring: Active monitoring of systems, applications, or networks
- Real-Time Reporting: Active reporting of data and metrics
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Sales Reports: Reports specific to sales analysis for trends and strategies
- SMS Messaging: Send messages via SMS
- Voice Mail: Computer-based system that allows users to send and receive voice messages
- VoIP Connection: Place/receive calls through voice over IP connection

---

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Features

4.3 (89)

4.3

Based on 89 reviews

## Pricing

Value for money

4.7 (82)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/225488/Myphoner/pricing/)

Free

$0.00

It includes:

-   5 Lists
-   7 Days of Call Recording
-   Auto-Dial
-   E-Mail Templates
-   Includes 1 Seat
-   Lead Migrations
-   Lead Queue

Basic

$19.00

Per User,Per Month

It includes:

-   30 Days of Call Recording
-   Auto-Dial
-   E-Mail Templates
-   Gmail/Gsuite/Outlook/Zapier Integration
-   Lead Migrations
-   Lead Queue
-   Lead Segmentation
-   Premium Support
-   Push to Smartphone
-   Unlimited Lists
-   Voicemail Drop

Plus

$29.00

Per User,Per Month

It includes:

-   60 Days of Call Recording
-   API
-   Auto-Dial
-   Bulk Deduplication
-   E-Mail Templates
-   Gmail/Gsuite/Outlook/Zapier Integration
-   Inbound Call Handling
-   Intelligent Retry Strategies
-   Lead Migrations
-   Lead Queue
-   Lead Segmentation
-   Priority Support
-   Push to Smartphone
-   Time Tracking
-   Unlimited Lists
-   Voicemail Drop

Premium

$49.00

Per User,Per Month

It includes:

-   90 Days of Call Recording
-   API
-   Auto-Dial
-   Bulk Deduplication
-   Callcenter Tools
-   Custom Branding
-   E-Mail Templates
-   Gmail/Gsuite/Outlook/Zapier Integration
-   Inbound Call Handling
-   Intelligent Retry Strategies
-   Lead Migrations
-   Lead Queue
-   Lead Segmentation
-   Live Onboarding
-   Priority Support
-   Push to Smartphone
-   Time Tracking
-   Unlimited Lists
-   Voicemail Drop
-   White-Label Add-on

Value for money

4.7 (82)

4.7

Based on 82 reviews

## Integrations

[

Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[

Gmail](https://www.capterra.com/p/202338/Gmail/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[

Make](https://www.capterra.com/p/154278/Integromat/)[

Podio](https://www.capterra.com/p/128631/Podio/)[

Operations Hub](https://www.capterra.com/p/226298/PieSync/)[

Unbounce](https://www.capterra.com/p/145639/Unbounce/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.7 (91)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (91)

4.7

Based on 91 reviews

## User reviews

Overall rating

4.7

Based on 99 reviews

Filter by rating

5(68)

4(31)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

RC

Ruth C.

Sales Support

Marketing and Advertising

### "MY Phoner for Sales Support"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 16, 2023

Keeping analytical tracking and records of leads called, and how well colleagues are working and whether they are meeting their KPI's. Have used email feature in the past and I find that perfect, but not currently using with any of my clients. Would love to learn more about some of the new features such as SMS etc

Pros

I LOVE the analytical and reporting features of Myphoner. As a team lead, this is a great way to keep track on calls and results for my team. The ease of use of the system to track of calls, and callbacks etc, the categorization is amazing.

Cons

I don't really find at this stage any issues with features. I don't use the Voip side, which has had issues in the past, but generally easily resolved.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

RT

Rochelle T.

Sales Assistant

Telecommunications

### "Great for outbound calls"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

May 15, 2023

Overall I prefer it to other calling platforms the company uses. Would be nice to have a list of "helpful characters to use" for example in the scripting if you want it bold you would add two astix' \*\* either side of the words you want \*bold\*\*, one \* each side for \*Itallics\*, and the "\`" will make it red , you can also add > > to make it indented or large.

Pros

There are a lot of features, especially if you have admin rights and pay for the added features, like being able to email and send messages. Typically I use to for auto-dialing, recording your call, and ease of use. It is very easy to import an excel csv file and start calling with just a few setup sets. Having the option of the script on screen is also very convieneint.

Cons

The limitation with the service providers. and not having a better help file. On saying that messages are answered within the day

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Response from Vendor

May 16, 2023

Hi Rochelle, thanks for the stellar review! It sounds like you are using our old markdown-based editor. There's a link beneath the editor area that will lead you to a cheat sheet describing those helpful characters to use. Have you considered opting for our latest upgrade to the editor? It's an all-new wysiwyg editor with no BS editing and basic formatting capabilities just like you are asking for. The upgrade is free and you enable it from the management section.

HM

Hayden M.

Producer

Insurance

### "Cold Call Outreach"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 15, 2023

Myphoner has really helped me raise my level of prospecting output without increasing overall time in my day. I have looked at many different software options for prospecting and Myphoner was by far the most economical option however, that does not mean you are missing out on any functionality compared to the other software providers.

Pros

Ease of use, it is virtually a plug and play model if you have leads established. I edited current excel files to meet the myphone criteria and was calling within minutes. The power dialer is perfect for making a higher number of calls in a short period of time. I also really like the CRM functionality and being able to edit the software to fit my needs with follow ups and the prospective company data. For example, if your data shows you should be talking to Person A but on the call you find out it is actually Person B, you can easily change the data in real time.

Cons

I do wish the app had more functionality. I call to set face to face meetings with companies and I would like to be able to make calls from the road via the app.

Reasons for choosing Myphoner

Pricing, Ease of Use.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

BM

Bettina M.

Management

E-Learning

### "Experiance makes perfect!"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 15, 2023

My experience with myphoner is an overall good one. The team is helpful and always trying, even if you are not the most technical person. Lists and campaigns can be viewed and controlled quite easily. It is the 3rd program I am working with and I am genuinely content.

Pros

We have used it for years now and although our prior individually programmed solution was custom made and had a few features that we really liked, I do value the service and contact, the stable platform to work with even more. And of course is less expensive than having two IT-people on our payroll.

Cons

I dislike that I can only export around 5000 leads in Excel before they will be delivered in CSV, which is always a little messed up. For my employees, it would be nice to have everything in German eventually.There are a few quirks that would make my life easier, but some are already on the to-do list at myphoner and some might just be very individual.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

RN

Rune N.

CSO

Computer Software

### "Greate value for money"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 15, 2023

Great!!!

Pros

MyPhoner is a great product with a high efficiency output

Cons

More customizable phonenumbers would be great. A big wish would be that the activity tab is split into an activity tab and a tap cor comments, so it would be a lot quicker to see comments without the need to scroll down and sort throug all the missed calls etc.

Reasons for choosing Myphoner

For one it is a danish product and we were able to acctually speak with the sales person and support. \[sensitive content hidden\] took the time to help set it up in the most efficient way and really took the time to make sure everything was running smoothly and made sure we got a quick respons whenever we had queations

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

MH

Mathieu H.

Managing Partner

Marketing and Advertising

### "Review bt Mathew"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

May 15, 2023

Very good user interface. Very easy to use.

Pros

Simplicity, and all the basic functions you need are there.

Cons

The date function does't work. American time. Options within field definition, if you want to change the order of options you have to start again. More functionality in the app.

Alternatives considered

[Steam-connect](https://www.capterra.com/p/158092/Steam-connect/)

Reasons for choosing Myphoner

Simplicity and price.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Response from Vendor

May 16, 2023

Hi Mathieu and thanks for your review! With regard to your comment about American time - are you aware that you can configure your preferred date and time format in the user preferences of each user? Also, could you please open the support chat and report the broken date function to us, so we can get it fixed? Support is available 24/7 from the help menu -> Message Support.

AN

Anonymous User

Programmer

Computer Software

### "Easy to use"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

April 10, 2023

Pros

Myphoner is an amazing tool due to its ability to automate and monitor customer outreach, design personalized campaigns and messages, generate detailed reports about each call, and integrate with many CRMs. Additionally, its cloud-based platform and user-friendly interface make it even more appealing.

Cons

Nothing, I really enjoyed using Myphoner. It was very user friendly and easy to navigate.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MO

Manuel O.

Founder

Online Media

### "The Calling Software I was looking for"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

January 13, 2022

Pros

Easy and simple ColdCalling App for B2B marketing

Cons

Right now there are no cons for me and my use of Myphoner

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JA

Jessica A.

Call Center Customer Service Representative

Retail

### "Calls made easier "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

September 17, 2021

Pros

Myphoner usage is simple without hindering quality . The recording quality is amazing and makes our trainings a lot more efficient . The dialer options allow you to organize your call list in any way that works for you .

Cons

We cannot attach the calls directly on customer files on Dynamics . It can be confusing to merge duplicates.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 21, 2021

Hi Jessica Thanks for your stellar review! Feel free to reach out to our support team about merging duplicates so we can assist. With regards to calls being attached via Dynamics, you could use our open API to do this. Feel free to ask support if you have questions.

FV

Frank V.

Manager

Online Media

### "Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

February 17, 2021

quite ok.

Pros

Click and play. Easy to use. Good data import functionallity

Cons

No customization of standard "action buttons" like callback/archive. Text cannot be edited. Not usefull options cannot be removed. No new buttons can be added. No actions 'behind' the buttons like e-mail notifications, choose a accountmanager, popup mandaotry fields etc. No deduplication on chosen lists. 1 client can have multiple lists. You only have the option to deduplicate on all list or 1 list.

Reasons for choosing Myphoner

agency model

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Response from Vendor

February 22, 2021

Hi Frank Thanks for your detailed and honest review. We are still in the process of building out the agency experience and I believe many of the features that you are missing are planned within our roadmap (roadmap.myphoner.help/). If there is anything that's important and missing please feel free to add requests in that link. This allows us to gauge how important certain features are.

[View all Reviews](https://www.capterra.com/p/225488/Myphoner/reviews/)

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