# Page 2 | myStaffingPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is myStaffingPro the right Applicant Tracking solution for you? Explore 68 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/225666/myStaffingPro/reviews --- myStaffingPro 3.9 (68) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of myStaffingPro ## Showing most helpful reviews Showing 26-50 of 68 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Freelance Bookkeeping & Consulting Services Accounting Used the software for: 1-2 years ### "Same Issues since 2017" February 11, 2019 1.0 I was hoping to solve the issue of time spent on for onboarding staff instead I am spending that time on tech support issues and down time. Pros It was supposed to make my onboarding easier the theory is what I like most. Cons It consistently has errors, They pass the buck to partners, they have no upload option for large lists, the customer support quality is subpar, there programming has too many glitches, they have buttons and options that don't work. Review Source CB Corinna B. Human Resources Staffing Specialist Used the software for: ### "MSP Offers Excellent Customer Service!" December 15, 2010 3.0 Overall, I would recommend MSP to small/medium sized businesses as a good basic system. Realizing that upgrades and new features are added as developed. Pros MSP does a good job allowing me to perform my job posting duties and tracking of applicants. The disqualifying feature in the questionnaires really help me eliminate candidates that I do not need to review. The reports seem extensive but I have not had a real opportunity to get into them because we've only had the system for a year. I also love the parsing feature and automatic delivery of email messages. I love the "Register here for future openings" option for candidates. Most importantly, when we have come across stumbling blocks, the staff has been very patient and kind in their time assisting me. I really appreciate great customer service - thank you! Cons The system takes a while to really understand and there are basic features missing that I need for my job (ie: when someone doesn't complete the initial application completely and then goes back later to complete it, the system still shows their status as being "Incomplete". Another feature missing (which we are working on) is that any disqualified candidate cannot upload their resume - which frustrates the candidate and doesn't allow us to collect resumes that we could search for later use in upcoming positions. Also, when I candidate goes back into their application, it looks like all of the uploaded job information is missing, so they ultimately end up redoing it all, which frustrates them. I have heard from candidates that it is not the most user-friendly system and is time consuming. Review Source AG AnnMarie G. President Used the software for: ### "I like the solution. It is a good value for the money. " March 30, 2009 4.0 I like the solution. It is a good value for the money. Although it is not as robust as may other solutions, it does support me and my team as we need. We are a relatively small business. We probably hire about 25-30 people/yr, so the solution is fine. If my volume were substantially larger and I had to manage many more candidates I would likely need to upgrade to a higher level from HR Services. Then I would need to maintain candidate status in a much easier format. Pros The system was VERY EASY to implement. I was able to have it running and posting in under a few hours. I like the fact that it maintains notes and history. It meets our current business needs. Cons It maintains notes, although sometimes the notes are NOT in consecutive order- so you may need to read down the notes for the latest info. (I would like to see this improved.) Also, for several years we have had an issue, when we attach multiple documents to sent to a hiring manager, sometimes the same document is sent multiple times. We now use a work around whereby the recruiters send all emails from within the system to their OWN mailbox, and then confirm that the attached documents are correct before forwarding on to the hiring managers. This is a frustration when you are trying to work fast, and it requires that we manually update the notes since it cannot track the date to the hiring manager if we have to send it out of our own email boxes. I wish the reporting had greater functionality, but we have configured work arounds to get the info we need, and then add in other info manually for our necessary reporting. (ie. hires and hired salaries by recruiter for time periods). Review Source TT Tim T. Director Talent Acquisition and Recognition Retail Used the software for: 2+ years ### "Excellent customer service, a company that truly cares." February 10, 2017 5.0 We have been a customer of myStaffingPro for many years and have seen many changes, as they have with us. Through it all there has never been an issue or interruption of the excellent service they have provided us. At one point due to new leadership in my organization, we went to RFP on a new ATS provider, and myStaffingPro won hands down. Self admittedly, we are a tough customer, always changing, looking for "out of the box" solutions and ideas and MSP has always been there and brought us through it successfully! Pros Extremely willing to listen to what your needs and concerns are and work with you to develop a solution. We have always had a stable support team with myStaffingPro unlike some of our other HR systems where they change players every six months. Review Source LA Lynda A. Staffing Specialist Used the software for: 2+ years ### "MyStaffingPro improves every year" March 27, 2015 5.0 Pros I have been using MyStaffingPro for 6 years. I have been able to adapt the product to our organizations needs over the years so that it just keeps getting better and making my work more efficient. I can email my representative with suggestions or questions and I always get a prompt and helpful response. I love that I can customize it to make my job easier. Candidates can register for email notification of openings. I can create statuses that prompt automated emails with information, survey links, attached documents, etc. I can save documents and notes that help me keep track of where I am in the process with each candidate and position. We have recently implemented an onboarding process that allows candidates to quickly and easily complete onboarding documents online. Cons MyStaffingPro could improve the reporting functions to make them more user friendly. I would really appreciate that improvement, but for now I just don't use the reports at all. Review Source MI Megan I. HR Director Used the software for: Less than 6 months ### "Do not waste your time or money!" December 16, 2016 1.0 The My Staffing Pro user interface is confusing, chaotic and messy. The platform that MSP uses is years behind the competition. There are too many clicks required to get through the application process, and there's a huge inability to reformat the tool so that it's more user-friendly. Functionalities with questions can be clicked on or off, but doing small things, like putting the questions on one page to minimize the number of clicks a user has to go through when applying for a position is an additional cost. Furthermore, there is no intuitive way to look through candidates as a hiring manager. The process of downloading a candidate's resume takes over 2 minutes. Above all, the customer care team is completely non-responsive. This has quickly become our largest challenge. While we have ideas for ways to make the tool work for us, we are unable to get an MSP representative dedicated enough to have a conversation and provide follow-up and feedback with us. Needless to say, we will be looking to find other options due to the lack of responsiveness from MSP, and due to not being able to get our questions answered, or needs addressed. This tool is not meant to be used to serve a large company with a consistent request load of 50 or more request per month. Cons The customer service is unresponsive and practically non-existent. The functionality is not user-friendly, not flexible, and not easily adjusted to fit the needs of the client. Review Source KD Kelsie D. Communications and Training Coordinator Retail Used the software for: 1-2 years ### "Easy to Use, Simplifies our Processes" February 19, 2022 4.0 After a while, we just felt that we were hiring so much that we needed a system to better manage applicant tracking. We went with UKG. Pros The tracking process from when a user first applies to the offer is great for keeping everything organized. It is mobile friendly, and can connect with other PayChex products! Cons Some of the navigation is not intuitive, and since this is potentially one of the first experiences an applicant has with the company, it would be nice to have it go smoothly. We also eventually outgrew this program as we opened more and more locations. Review Source AB Ann B. HR Systems Administrator Management Consulting Used the software for: 2+ years ### "MyStaffing Pro great Applicant Tracking System, good customer service" March 27, 2015 4.5 Pros I like that it is very easy to setup and use. Other ATS vendors it might take a few months to setup. In my world I might get a couple of weeks to setup an instance. MyStaffing Pro allows me to setup and manage my ATS, and if I need help their customer service is always there to help me. Cons Sometimes in their zeal to help a client they push a software release out without fully testing. But if there is a glitch it is always resolved very quickly. Review Source AD Averi D. Human Resources Manager Used the software for: ### "My Staffing Pro has been an incredible asset to our recruiting process. " March 19, 2009 5.0 My Staffing Pro has been an incredible asset to our recruiting process. Even though we are a small organization, we do a tremendous amount of recruiting. This product has been instrumental in improving all facets of the process. We have reduced our time to hire, improved reporting and the candidate feedback has been phenomenal. The implementation process was simple and extremely effecient. One of the reasons that we selected MSP was because of their dedication to client satisfaction. After being a client for almost two years, I don't think I've ever had an inquiry that has gone unanswered within a matter of minutes. The staff are an excellent group of people to work with and I would highly recommend this product to any organization who is interested in improving their recruiting process. Pros 1\. Client Service 2. Reporting Features 3. Adaptability to your organization 4. Simplicity of products for users and candidates. Cons Would like to have an interface that integrates with MS outlook. Review Source Response from Paychex October 28, 2009 After this review, myStaffingPro added the ability to add Applicants into Outlook as contacts. AW Alisha W. Office Manager Used the software for: 6-12 months ### "Good System with Improvements. " February 21, 2019 4.0 They really are great as they are open to suggestions regarding improvements. Pros They have good customer service, saves time and money because of their record storage and retrieval. Good implementation process. Cons Unable to compile specific data for job specific functions. The reporting capabilities seem to be lacking in general. Review Source DD Douglas D. Human Resources Director Used the software for: ### "Quality product, excellent service" December 14, 2010 5.0 Overall, this is an outstanding service especially at this price point. Support is excellent and the system has been frequently upgraded. Pros This applicant tracking system met all our initial needs. More importantly, it had the capacity to offer us morefunctionaliyt as we identified new and different needs in our employment process. The company has been very responsive in finding ways to customize the applications to meet our changing needs MyStaffingPro sets the standards for excellent customer service. Finally, it is a value compared to other similiar offerings. Cons Sometimes the company has made improvements to the system that are not communicated. The candidate self-scheduling capacity needs further development and is rather cumbersome to set up. There could also be enhancements to the process for attaching documents. Review Source AJ Amy J. HR Generalist/Recruiter Used the software for: ### "Overall, I would recommend My Staffing Pro to other recruiters and HR professionals." March 25, 2009 4.0 Overall, I would recommend My Staffing Pro to other recruiters and HR professionals. My Staffing Pro is a time saver for full-time recruiters and busy HR professionals. Plus, the technical support we received from My Staffing Pro has surpassed our expectations. Pros My Staffing Pro has given me more time as a recruiter to focus on qualified candidates. I spend less time "weeding" through resumes with the My Staffing Pro Position Questionnaire feature. Cons The only issue we have currently is the ability for candidtes to upload a copy of their resume. Our candidates can copy and paste their resume online during the application process. However, this has posed problems especially with candidates emailing their resumes in pdf format or dropping off hard copies of their resumes. We understand the upload resume feature is available for an additional fee. Review Source FM Fred M. HR Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "MyStaffingPro Administrator and User" May 6, 2015 4.5 Pros MyStaffingPro fit the needs of my company and was scalable as we grew. Another plus for MyStaffingPro was that I had a dedicated customer service rep that got to know me and my company, she was familiar with my needs and suggested formatting that worked for my company Cons The reporting was not as robust as I would have liked. Review Source TP Tammie P. HR Manager Construction Used the software for: 1-2 years ### "Not User Friendly" September 12, 2017 2.0 Pros The best thing I liked was the decrease in paperwork. It also has a lot of useful reporting tools. The sales team was great to work with. Cons It is not very user-friendly and can be quite time-consuming. The search features often don't yield the results requested accurately. Review Source BL Brittney L. Recruiter Medical Practice Used the software for: 6-12 months ### "I really like MyStaffingPro. I find it to be user-friendly." March 31, 2015 4.5 Pros I like that whenever I have a concern, I am able to contact MSP and I always receive a response quickly. The program is very customizable to your needs. Cons The thing I like least is that people are able to have several different accounts. It would be nicer if, when someone applies, the system would recognize if they applied before better and merged the account for that person. Also, we tend to have a lot of incomplete applications, which we believe is caused by users not being able to complete applications via their phone. However, I know that MSP has been working to resolve this issue. Review Source AF Annette F. Director, Recruiting Medical Practice Used the software for: 2+ years ### "MyStaffingPro recommendation from a long-term customer" April 6, 2015 4.0 Pros myStaffingPro provides excellent customer service. It is a solid Applicant Tracking System but it is their partnership that is the true difference. Cons We have multiple users types and on occasions upgrades impact these users without prior knowledge of what the impact will be. Review Source MB Melissa B. HR Assistant Used the software for: ### "HR Assistant" November 4, 2009 3.0 I like the product and am able to use it with ease. We have had complaints from applicants about the ease of the system, so maybe the process could be simplified somehow. Pros Great way to track applicants and keep them all in the same place. Easy to post new positions and remove them when they are filled. Cons We have had some complaints from applicants that the process is too difficult for them. Applicants also seem upset that it asks for their social security number, even though they don't have to enter it to continue. Also, at times there have been issues with time-out errors and other problems when going through the process, that prevents applicants from successfully submitting their application. This could be a problem with the connection on their end, though. Review Source AW Avienne W. HR Manager Computer Software Used the software for: 1-2 years ### "Been great for our onboarding!" March 29, 2018 4.0 Pros \- This has really helped us streamline our onboarding process and works great in conjunction with Paychex Flex! - Customer Service is very timely and helpful! Cons \- Could use some simplification when transitioning through steps for onboarding an employee (i.e. completing I-9 through to moving into payroll) - New hires report registration issues more than should happen. Review Source JT Jessica T. Payroll Manager Banking Used the software for: 2+ years ### "Easy access of using myStaffingPro" April 3, 2015 5.0 Pros I love the ease of being able to navigate through the software with ease. Cons At this time I do not have any thing that a like least about the product or vendors. Review Source SA Seth A. HR Director Used the software for: ### "I dont have anything else to say" March 25, 2009 4.0 I dont have anything else to say Pros Happy with the customer service-very responsive site is user friendly they are sensitive to the financial concerns of my organization Cons Still a bit slow to load pages There is a lot of work involved to get a posting set up Some glitches in the system In order to make some parts of a posting active, i have to contact customer service each time I wish the look and feel of the site was a bit more customizable Review Source Response from Paychex October 28, 2009 BAM utilizes a custom phase two application process which requires assistance from our Client Services team. His dedicated client services manager is able to review and activate his custom process within the same business day. DG Danielle G. Philanthropy Used the software for: ### "Happy Happy Customer" February 10, 2014 5.0 Pros myStaffingPro is an easy product to use with all of the bells and whistles we need. In addition, their customer support is outstanding. We had an easy implementation because myStaffingPro kept us on target and was always there to answer questions quickly. I have used them for two years and the customer service level still remains high. Cons There really isn't anything I do not like with myStaffingPro. If I had to answer something, it would be that automated system emails sometimes go into applicants' junk email folders. But, I don't think that is necessarily an issue with the product or vendor. Review Source LA Lynda A. Staffing Specialist Used the software for: ### "Feedback" November 4, 2009 4.0 MSP customer service has been very responsive to any issues we have had. Overall I think the cost and ease of use along with customer service makes this a good investment. Pros Can add statuses and automatically send out emails. Can sort multiple ways: by status, date, requisiton, etc. Can post internally for a set number of days and then post externally. Applicants can receive emails when new positions are posted. Cons Unless you buy the sourcing module the reports are worthless. There are some tasks that can't be done without asking MSP to do them for us. Would like to archive some old items (questionnaires, certain applicants). Review Source WP Wendy P. Used the software for: ### "" September 6, 2013 1.0 At my previous company we implemented MyStaffingPro to help the national HR team in recruitment, among other things. After heavy fees and promises, this system was a huge disappointment. It was not easy to utilize. We were told that an applicant could only apply once, but received multiple applications from the same individuals. The data did not seem to reflect the actual figures that we also tracked manually. We were constantly having issues and the support system never got back to us with answers or solutions. I have worked with several systems and would recommend doing much more research before going with this system. Review Source PM Patricia M. HR Recruiting Coordinator Used the software for: ### "This is an extremely user-friendly system. Technical support is timely and thorough. " March 26, 2009 4.0 This is an extremely user-friendly system. Technical support is timely and thorough. Report possiblities are numerous and if you don't know the type of report you want, customer support will help you to design a report specific to the criteria you desire. Pros Extremely easy to use - very intuitive. Many ways to adapt the program to your specific needs, thanks to the multiple user-added fields that are available. Cons Inactive Requisitions default to an alpha sort, oldest to newest. I'd prefer to see these default by date, most recent first. Review Source YH Yolawnda H. Director of HR Security and Investigations Used the software for: Less than 6 months ### "Easy to use!" June 20, 2017 5.0 Applicant tracking with ease! Pros Easy for applicants! Works well with payroll and Human Resources software. Makes processing applicants easy! Cons No issues! Just starting using this product and I highly recommend it. Great customer service. very responsive. Review Source Similar Products Featured