# SurePayroll Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SurePayroll the right Payroll solution for you? Explore 305 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/225706/SurePayroll/reviews --- SurePayroll 4.2 (305) [View alternatives](https://www.capterra.com/p/225706/SurePayroll/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SurePayroll Ease of use 4.2 Customer Service 4.0 ## Pros and Cons in Reviews JA JANINE A Business OwnerAccounting, Self-employedUsed the software for: More than 2 years. “SurePayroll makes payroll and managing employees a breeze!“ November 14, 2025 AH Allison H Operations Manager and HRNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Also - I have not tried this in a while, but if you would like to pay a 1099 contractor via direct deposit, and they use a Tax ID number rather than a SS#, you are going to hit a snag.“ November 24, 2025 JA JANINE A Business OwnerAccounting, Self-employedUsed the software for: More than 2 years. “The customer support is stellar compared to other companies I have worked with, not to mention it being a great value for the money!“ November 14, 2025 RK Robert K ManagerConsumer Goods, 2 - 10 employeesUsed the software for: More than 2 years. “The CSR tried to get us to extend to the end of the year, gaslighting us by stating we wouldn't get year end reports done.“ July 16, 2024 TK Terri K OwnerRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “I changed the payroll service company to QUICKBOOKS/Intuit, the best company, with no hassle.“ May 15, 2025 JL Josephine L Regional ManagerReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “We asked about adding time tracking and never received the steps for how to get it up and running at our properties.“ January 22, 2025 KF Kennedy F Speech Language PathologistHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “I like that I get notifications easily to by email when I am being paid.“ February 20, 2025 RK Robert K ManagerConsumer Goods, 2 - 10 employeesUsed the software for: More than 2 years. “They filed unemployment insurance with the wrong state agency, even though the other taxes were filed with the right none.“ July 16, 2024 ## Showing most helpful reviews Showing 1-25 of 305 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Todd K. CEO Management Consulting Used the software for: Less than 6 months ### "Sure Payroll is a good tool and value" January 16, 2024 5.0 Pros Overall, a great tool that is priced competitively Cons Finding reports was a little tricky, but I finally found what I needed. Review Source AB Arina B. Bookkeeper Real Estate Used the software for: Less than 6 months ### "SurePayroll review" August 13, 2024 5.0 SurePayroll is a solid option for small businesses or households looking for an affordable, easy-to-use payroll solution, but it may fall short in terms of customer service and flexibility​ Pros The platform is user-friendly, with a straightforward interface that allows users to run payroll quickly, often in just a couple of minutes. Cons I want to report dissatisfaction with SurePayroll's customer service, citing long wait times, difficulties in resolving issues, and unhelpful support representatives Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Extensive payroll processing options, including wage garnishments, direct deposit, and check printing. Review Source TK Terri K. Owner Retail Used the software for: Less than 6 months ### "BEAWEAR!!! NO SURE PAYROLL SERVICE" May 15, 2025 1.0 I wasted my time and money on nothing but bad customer service from the Sure Payroll service company Pros I HATE SURE PAYROLL SERVICE COMPANY!!!! No service but Money takers. They will take your money with no better service. They have been charging the monthly service fees till April 2025, even though I called them to cancel the service last year, 2024. I changed the payroll service company to QUICKBOOKS/Intuit, the best company, with no hassle. Cons CUSTOMER SERVICE IS TERRIBLE. DO NOT WASTE YOUR TIME. NO EXPECTING BETTER PAYROLL SERVICE FROM SURE PAYROLL Review Source jP jarred P. Owner Management Consulting Used the software for: Less than 6 months ### "sure payroll review" January 16, 2024 5.0 overall experience has been very good so far to date Pros very easy to use sure payroll from an admin and employee perspective Cons i have not had too many issue with this system so i dont have anything to say here Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Othership](https://www.capterra.com/p/266602/Othership/) Reason for choosing SurePayroll seemed like an easier system to use and good value for the money Review Source JC Joan C. Bookkeeper Real Estate Used the software for: 1-2 years ### "Easy to use self service payroll" September 30, 2022 5.0 I have been using this service since my previous service raised the price again. The payroll service has been easy to use, has tax compliance and direct deposit and is reasonably priced. Pros I like it is simple, I can have direct deposit, I can get clear reports and tax compliance. It is also reasonably priced. While designed to be self service, but the support is excellent. Cons If you are off schedule it gets harder to get back on track. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reason for choosing SurePayroll I had used Paychex previously and Sure is their online product for smaller companies. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/)[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Cost. I was happy with ADP but could not justify the cost. They made no attempt to keep me, but keep making offers to entice me back. Review Source CD Chris D. Chief Marketing Officer - Administrator Hospital & Health Care Used the software for: 2+ years ### "Basic Software if that is what is needed" July 1, 2024 3.0 Overall, this software has done what we needed it to do. We have had occasional issues with its functionality, and as previously mentioned, customer service is very lacking. Pros It functions in a basic way. It will do what you want it to do, but do not expect much more. Cons It does not function much beyond the basics. Customer service is terrible, as well. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing SurePayroll This software met our needs at the time. It hasn't seemed to evolve with the times. Switched from [TurboTax Business](https://www.capterra.com/p/179846/TurboxTax-Business/) More functionality was available with this product. Review Source DC David C. Admin Hospital & Health Care Used the software for: 1-2 years ### "Excellent for Health Care Payroll" January 11, 2024 5.0 Overall it has been excellent. I use Gusto for my other business and am thinking about switching. Pros Easy to run payroll. I also like the reminders. I am very busy so these are very helpful. The reporting is also very good. Cons Some of the set up was a bit difficult especially in the tax area for employees. My employees have said that the self service portal was difficult to navigate. I have one employee that keeps getting locked out of the account. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reason for choosing SurePayroll Surepayroll does better with Health care tax issues. Review Source VR Verified Reviewer Agency Principal Insurance Used the software for: 6-12 months ### "Excellent product - insanely easy to use - however be cautious when you initiate the initial set-up" March 18, 2020 5.0 All-in-all I strongly recommend utilizing Sure Payroll, but until they fix their onboarding integrity issues, I would recommend only starting at the end of a quarter or at year end - but overall I am super happy I made the switch even with the implementation mistakes. Their product and customer service is exceptional. Pros This software is inherently easy to use and understand. The monthly fee's are very low. The customer service is exceptional. Once you get it set-up properly it works seamlessly and flawlessly. Cons Here is the caveat - if it isn't set up correctly by the person (your sales person) at initiation you will have a huge headache accessing numbers from your prior system and adding them to the new Sure Payroll software - thereby creating unnecessary headaches and hassle for you. My sales person dropped the ball twice on taking my mid-year numbers from my legacy software and inputting it at initiation into Sure Payroll. At the end of the day, Sure Payroll stepped up and fixed their mistake, but it caused me stress straightening it out with them. To alleviate this in the future, all they need to do is form an Onboarding Team that can be a check and balance to ensure the sales team loads everything correctly - so the clients life isn't disrupted when their sales team drops the ball. Until then, only transfer in at the precise end of a quarter or at year end. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Ability to administer payroll over the cloud from anywhere in the world at any time of the day or night. Review Source Response from Paychex March 19, 2020 Thanks for leaving us such a wonderful review. BS Brenda S. Case Manager Legal Services Used the software for: 2+ years ### "Payroll at your tips" February 6, 2025 5.0 The platform for SurePayroll is efficient and simplifies the payroll process. The ability to access payroll information easily is the best feature. Pros SurePayroll is a user friendly software for payroll. Cons The website for the system is a bit complicated to navigate. Review Source Christie W. Team lead Real Estate Used the software for: 2+ years ### "ADP is so worth the $$ in comparison to sitting on hold for 1+ hours EVERYTIME you need help" March 22, 2022 1.0 I LOVED this company when I started with them years ago. Over the last 2 years their service has gone in the toilet. Literally just about EVERY time I have contacted them for the last 2 years I have had to sit on hold for over an hour. I am typing this review while I sit on hold (for an hour and a half according to what I was just told will be my addl hold time) because I was supposed to have access to my reports in my account that I closed through april 1 of this year. My accountant can not access, I can not access (I would think this is illegal???) and now I wait. THANK GOD I have left this group, for the extra money I am paying ADP I will SAVE so much on time lost. Pros It was great until 2020. Software was fine, it is the service that is horrible. Cons See the overall experience. Service is the worst. Review Source LEC Luis E C. Car sales Automotive Used the software for: 1-2 years ### "Easy company manage " January 23, 2024 5.0 Pros It’s easy to do there is all you need and asistance is very good Cons We like all. Woks easy and everybody can use it Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Horrible customer service and difficult to run it Review Source TW Tracy W. Principal owner Alternative Medicine Used the software for: 1-2 years ### "A Small business owners dream …" January 16, 2024 5.0 Pros Very efficient and affordable ! Very happy with the switch ! Cons There hasn’t been anything that I would say is a con Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Sure payroll has more of what I needed at an approachable price point Review Source LT Leslie T. Owner Real Estate Used the software for: 1-2 years ### "Best Payroll Company Around" March 13, 2020 5.0 I have used other payroll services and can say honestly SurePayroll is the best I've ever used. They have an easy system and their customer service is the best I've ever worked with. Pros It's easy to use once you are set up. Customer service is always quick to help and ALWAYS friendly. I can always easily find any reports I may need easily and it is so user friendly. Cons I honestly haven't had any issues with the software. I only had some issues when getting signed up. Reason for choosing SurePayroll SurePayroll dealt with the tax filings and all the docs I need and kept me from getting in trouble. Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) SurePayroll was a little cheaper and offered more services that I needed. Review Source Response from Paychex March 19, 2020 Leslie, thanks for leaving us such a wonderful review. We are thrilled that you love your experience with SurePayroll. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for your kind words. KF Kennedy F. Speech Language Pathologist Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy to Use-GREAT Paystubs!" February 20, 2025 4.0 SurePayroll has been easy to navigate from a consumer point of view. Pros I like that I get notifications easily to by email when I am being paid. I also love the simplicity of checking my paystubs. Everything is listed in a way that is easy to understand. Cons I wish it would send me a paystub email. That way I don't have to login. I can just quickly glance over it when I get paid. Review Source VR Verified Reviewer Remotes Service Specialist Insurance Used the software for: 2+ years ### "Appreciative of The Ease that is SurePayroll" August 11, 2022 4.0 Pros Surepayroll puts me at ease, knowing that once our time is submitted, the staff will be alerted via email that a paystub has been formed, and they will automatically be direct deposited - always without issue! Cons Switching to Surepayroll was difficult, as the onboarding directions are a bit confusing. Review Source TF Tony F. Manager Insurance Used the software for: 2+ years ### "SurePayroll is a good payroll company to use but it is very outdated" April 15, 2021 4.0 My overall experience is good. Their customer support is good. I've never had any issues with their customer service. Pros If you want a basic payroll system then SP will do the job. The software is fairly easy to use. I've been using SP for 18 years and for the most part, it works well. I love having access to any reports I need almost instantly. Cons My biggest gripe with SP is it hasn't kept up with the times. It's the same software that I've been using for the last 18 years which means it doesn't have many bells and whistles. It doesn't integrate any time records...I have to use a separate service to keep track of time. It doesn't work well on a smartphone or tablet. You can't give more than one person access to the system (no bookkeeper and CPA...just one) You have to verify through text every time you try and log in. Any time you change employee info you have to reset your payroll info and start all over again. You can't have too many line items on the paystub. You can't change the names of some on-the-line items. Review Source Response from Paychex April 19, 2021 Tony, thanks for leaving us such a wonderful review. We are thrilled that you love your experience with SurePayroll. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for your kind words. CB Charlotte B. Business Manager Accounting Used the software for: 1-2 years ### "It's all about your customer service rep..." May 24, 2023 4.0 My experience, in the beginning, was terrible. Our reps would not answer my emails or phone calls, and I just couldn't get any help or answers. After having a conversation with someone in charge, all of that changed. We were assigned new reps and they were just amazing. It's all about connecting with the right people in a company and cultivating that relationship with them. Pros The set up process is easier than some because there is a dedicated person who helps you set up a company in SurePayroll. I like that it's easy to review before running payroll in order to spot any errors. Cons What I like least is the ongoing technical issues we've experienced as an accounting firm. At least 50% of our clients were unable to sign in to their own account, so we had to go in for them anytime a change or report was needed. Alternatives considered [Patriot Software](https://www.capterra.com/p/116050/Patriot-Software/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing SurePayroll Cost and ease of use. Review Source JB Jay B. Senior Partner Financial Services Used the software for: 2+ years ### "Find another Company. Service is terrible." January 5, 2024 1.0 It's akin to jumping in a tub of water that is just about boiling. I believe they will be out of business if they don't change customer service, which does not exist. Pros Nothing recently, 9 years ago they were great, now it is a horrible service. Cons Everything, but mostly the lack of the ability to talk to a human; not, a BOT. No one cares. Reason for choosing SurePayroll Recommended by Northwestern Mutual, but I'm sure most practices are now rethinking using this poorly run company. Review Source PA Paula A. Staff Accountant Financial Services Used the software for: 2+ years ### "Cruse Financial " January 4, 2024 5.0 Pros Ease of use and support of product, knowledge of team Cons Tracking - I would like to see additional tracking of location - I deal with 5 locations and would like that to be within Sure Payroll for tax reporting Review Source CV Courtney V. CEO Accounting Used the software for: Less than 6 months ### "SurePayroll is a great tool!" October 18, 2022 5.0 From portal to person, everything is professional and easy to understand and they always do what they say they will do. Pros I like that it is easy to use and you don't have to be a technology expert to understand. The reports are easy to use, the location of everything makes sense and it's affordable. Cons I haven't found anything that I don't like about this software. Alternatives considered [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Reason for choosing SurePayroll Affordability and ease of use. Review Source AE Andrea E. Audiologist Health, Wellness and Fitness Used the software for: 1-2 years ### "Makes Payroll stress free and so easy!" March 18, 2020 5.0 Overall very happy, easy to run payroll and keep going with business. I have only utilized the payroll features with SurePayroll, none of the extra benefits. Pros This is easy to use whether it is online or in the app. It takes me minutes to run payroll at most! User friendly, great support if I have questions, and easy for my employees to use. Cons The auto populated dates are some how out of sync, and although it is very easy for me to go in and change the dates, they are never correct right from the start. I use this for my nanny and same thing happened there and I had to call and it was a little bit of a run around until I got someone to help me "reset" them so they were right but I have no idea all the steps they had me do to reset them so I have to call for my business to figure this out, I just haven't done it. I am sure it is my user error some how but that has been the only minor complaint. Reason for choosing SurePayroll I looked into others but was using sure from when I hired a Nanny a year earlier and they were recommended by my nanny placement agency. They were so easy to use and reasonably priced that it just seemed the best decision to use them for my business as well. Review Source Response from Paychex March 19, 2020 Andrea, thanks for leaving us such a wonderful review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for your kind words. JC Jennifer C. Owner/Agent Insurance Used the software for: 6-12 months ### "Easy to Use and Great Client Support" March 18, 2020 5.0 I've been extremely happy with SurePayroll. Taxes are easily done for me and my accountant has also been pleased. Pros I love that I can pick up the phone and be walked through the process. Instead of doing it for me, they teach me the "how to's" Always so professional and helpful Cons There really aren't any cons I have experienced in the short time I've been a customer. It's been too easy, so far. Reason for choosing SurePayroll Your sales staff! Bottom line, the gentleman who was helping me (he's no longer with your company) is the only one who called me back in a timely manner, explained the process to me at a level I can understand (I'm not in your industry and the lingo is different), was very clear about pricing & billing, was very clear about how the different departments interact and made the sign up process very easy to switch. Review Source Response from Paychex March 19, 2020 Jennifer, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with SurePayroll. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for your kind words. AD Anna D. Office Manager Construction Used the software for: 1-2 years ### "Excellent Customer Service" February 21, 2019 5.0 Overall, this program provides a great experience and the customer service is top notch. I almost never have to wait on hold to talk to someone. I would highly recommend to other users. Pros I recently needed to update our banking information just before payroll was due. I was unaware that we needed a bank letter, however, once the letter was submitted the new bank information was uploaded and approved within an hour - and we still made the deadline for payroll cutoff. I like the reporting function as well as the categories of active, inactive and terminated employees. Cons In the instance of printing multiple weeks paystub for 1 employee, you have to go back to the reports for each week ending, choose the employee, choose the weekending, generate paystub. I would like to see the option to chose multiple weeks for 1 employee and generate all at once. Review Source RH Rene H. Public Accountant Accounting Used the software for: 1-2 years ### "Employee Changes " November 28, 2023 3.0 Not that happy. Worried that there will be last minute corrections to employee records and payroll will need to be re-entered. Pros The online and telephone Support team. Also, some of the reports. Cons Too much work if there is an employee change once the payroll has already been entered. Reason for choosing SurePayroll Recommended by a friend with no payroll experience. Review Source LH Laura H. Business Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Dependable Payroll Service" December 4, 2018 4.0 We have used Sure Payroll for over three years and as a whole we have been very happy with them. For hourly employees and basic salaried employees they are awesome. Unique issues such as clergy is not as smooth. Pros The entry for payroll is easy to use. The default payroll that they have recently instituted makes things extremely easy. Customer service is very efficient and they answer quickly. If they promise to call back about an issue they always follow up and make sure everything is taken care of. Cons As a church we have a number of clergy with unique payroll needs and at times it has been difficult to make the needs of the clergy work with the system. I wish the system was a little more flexible. Also, when we first selected this company we selected them because the advertised that they specialize in clergy payroll and I would say I have educated them more than they have helped me. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.