--- title: "SurePayroll Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is SurePayroll the right Payroll solution for you? Explore 307 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/225706/SurePayroll/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-31" --- SurePayroll 4.2 (310) [View alternatives](https://www.capterra.com/p/225706/SurePayroll/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 31st, 2026 # Reviews of SurePayroll Ease of use 4.2 Customer Service 3.9 ## Pros and Cons in Reviews SA Suman A Owner,Bookkeeper,Tax PreparerAccounting, Self-employedUsed the software for: I used a free trial. “Automated tax filing saves a lot of time, and the customer support team is responsive and helpful.“ June 7, 2026 Leila E CEODesign, Self-employedUsed the software for: 1-2 years. “They keep locking me out of my account, so I have to keep calling to be let back in with no warning because they keep having issues registering my account for autopay on their end.“ August 26, 2026 JA JANINE A Business OwnerAccounting, Self-employedUsed the software for: More than 2 years. “SurePayroll makes payroll and managing employees a breeze!“ November 14, 2025 SA Suman A Owner,Bookkeeper,Tax PreparerAccounting, Self-employedUsed the software for: I used a free trial. “The interface can feel a bit dated, and navigation takes some getting used to.“ June 7, 2026 JA JANINE A Business OwnerAccounting, Self-employedUsed the software for: More than 2 years. “The customer support is stellar compared to other companies I have worked with, not to mention it being a great value for the money!“ November 14, 2025 AH Allison H Operations Manager and HRNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Also - I have not tried this in a while, but if you would like to pay a 1099 contractor via direct deposit, and they use a Tax ID number rather than a SS#, you are going to hit a snag.“ November 24, 2025 TK Terri K OwnerRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “I changed the payroll service company to QUICKBOOKS/Intuit, the best company, with no hassle.“ May 15, 2025 JL Josephine L Regional ManagerReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “We asked about adding time tracking and never received the steps for how to get it up and running at our properties.“ January 22, 2025 ## Showing most helpful reviews Showing 1-25 of 310 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CEO Used the software for: 1-3 years ### "Avoid if you care about your time " September 2, 2026 2.0 When it works, it's decent, but there no customer service or accountability for their recurring issue. The platform itself feels very dated and not user friendly. Pros They gave me a year of paying one month and not paying the next. When it works, it's decent- just a payroll service. Cons They keep locking me out of my account, so I have to keep calling to be let back in with no warning because they keep having issues registering my account for autopay on their end. Terrible customer service. Review Source Suman A. Owner,Bookkeeper,Tax Preparer Used the software for: I used a free trial ### "Reliable Payroll Made Simple" June 8, 2026 5.0 SurePayroll handles payroll and employee management efficiently without the complexity of larger platforms. A solid, dependable choice for small business owners who want payroll done right without the hassle. Pros Easy to set up and run payroll quickly. Automated tax filing saves a lot of time, and the customer support team is responsive and helpful. Great value for small businesses. Cons The interface can feel a bit dated, and navigation takes some getting used to. Reporting features are limited compared to competitors. Review Source M&O -. Pharmacist Used the software for: Less than 1 year ### "Review from small business owner" January 12, 2026 4.0 It was pretty smooth initially, however, it seemed that withholding customization wasn't as comprehensive as in other payroll services and customer service was very difficult to get a hold of. Pros It was easy to set up and use, especially without prior experience in running payroll. Also, I like that they offer free trial. Cons I wish customer service would be more accessible and be able to provide comprehensive answers when finally getting to speak with a representative. Review Source Operations Manager and HR Used the software for: 3-5 years ### "The Best Payroll Assistant I could ask for!" November 26, 2025 5.0 My overall experience with SurePayroll is positive. Their software is for the most part very intuitive, and reasonably priced. Just be sure to upload any and all IRS letters you get, and reach out to them via Contact Us for any questions. They provide good support! Pros My enthusiasm for using SurePayroll can be summed up in 3 words: Ease of Use. Whether you are paying Salaried employees, or Hourly -SurePayroll can work with your needs! They handle the filing of 941's and any other Payroll Related taxes - and make issuing tax related documents to your employees a breeze every January! You are also sent helpful emails when there is a holiday coming up, so you know to run your payroll early! I also get emails when an employee's Birthday or Wor-aversary is approaching! Cons I have to say for all my years running payroll, the part I like \*least\* has to be adding a new state to your payroll. This process is going to be a pain no matter what software one uses, but I feel like there could be a more streamlined process in place. Also - I have not tried this in a while, but if you would like to pay a 1099 contractor via direct deposit, and they use a Tax ID number rather than a SS#, you are going to hit a snag. Alternatives considered [QuickBooks Desktop Payroll](https://www.capterra.com/p/174981/QuickBooks/) Reasons for choosing SurePayroll Surepayroll was less expensive for the number of Employees being compensated. Review Source Business Owner Used the software for: 3-5 years ### "Payroll is a breeze!" November 19, 2025 5.0 I have been working with SurePayroll for almost a decade and have been more than satisfied with my partnership. Pros SurePayroll makes payroll and managing employees a breeze! The customer support is stellar compared to other companies I have worked with, not to mention it being a great value for the money! Cons I like the majority of things about SurePayroll, but they are limited as to Simple IRA Roth deductions for employees. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reasons for choosing SurePayroll SurePayroll was a more extensive program with better customer support. Review Source Verified Reviewer 3.5 November 11, 2026 AI summary based on a full review SurePayroll provides a simple payroll management experience, but the reviewer feels the pricing is no longer competitive and expressed a desire for customer incentives. They also faced issues with adding an employee, which resulted in extra costs. Log in to unlock the full review, detailed ratings, and pros & cons Senior Talent Acquisition Specialist 4.5 November 10, 2026 AI summary based on a full review SurePayroll effectively automates payroll tasks, reducing manual errors and saving time for administrators. On the downside, the user interface could be more responsive, and customer support may need improvement. Log in to unlock the full review, detailed ratings, and pros & cons Verified Reviewer 5.0 November 6, 2026 AI summary based on a full review SurePayroll enhances payroll management by providing helpful reminders and easy access to payroll submission, which supports effective budgeting. There are no apparent drawbacks mentioned, indicating a positive overall experience. Log in to unlock the full review, detailed ratings, and pros & cons CEO Used the software for: Less than 1 year ### "Sure Payroll is a good tool and value" January 17, 2024 5.0 Pros Overall, a great tool that is priced competitively Cons Finding reports was a little tricky, but I finally found what I needed. Review Source JC Joan C. Bookkeeper Used the software for: 1-3 years ### "Easy to use self service payroll" October 4, 2022 5.0 I have been using this service since my previous service raised the price again. The payroll service has been easy to use, has tax compliance and direct deposit and is reasonably priced. Pros I like it is simple, I can have direct deposit, I can get clear reports and tax compliance. It is also reasonably priced. While designed to be self service, but the support is excellent. Cons If you are off schedule it gets harder to get back on track. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/)[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Cost. I was happy with ADP but could not justify the cost. They made no attempt to keep me, but keep making offers to entice me back. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reasons for choosing SurePayroll I had used Paychex previously and Sure is their online product for smaller companies. Review Source Owner Used the software for: Less than 1 year ### "Don't Use for Household or Nannies" February 28, 2025 2.0 Disappointing, not a full-service provider, nickel and dime you. Pros Low upfront rate or promo. If you refer or get a referral you can make a few $100s. Cons They will lure you in with a low rate or promo and then ask for additional money to do the basic tax stuff, such as issue W2s and file and pay yearend taxes. There are also several fees and add-ons they try to charge you. Their customer service agents will over-promise and tell you things that are not accurate, so then you have to deal with another agent to fix the issues. Alternatives considered [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Reasons for choosing SurePayroll Lower starting price and a nice referral bonus. Review Source Admin Used the software for: 1-3 years ### "Excellent for Health Care Payroll" January 15, 2024 5.0 Overall it has been excellent. I use Gusto for my other business and am thinking about switching. Pros Easy to run payroll. I also like the reminders. I am very busy so these are very helpful. The reporting is also very good. Cons Some of the set up was a bit difficult especially in the tax area for employees. My employees have said that the self service portal was difficult to navigate. I have one employee that keeps getting locked out of the account. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reasons for choosing SurePayroll Surepayroll does better with Health care tax issues. Review Source Agency Principal Used the software for: Less than 1 year ### "Excellent product - insanely easy to use - however be cautious when you initiate the initial set-up" March 19, 2020 5.0 All-in-all I strongly recommend utilizing Sure Payroll, but until they fix their onboarding integrity issues, I would recommend only starting at the end of a quarter or at year end - but overall I am super happy I made the switch even with the implementation mistakes. Their product and customer service is exceptional. Pros This software is inherently easy to use and understand. The monthly fee's are very low. The customer service is exceptional. Once you get it set-up properly it works seamlessly and flawlessly. Cons Here is the caveat - if it isn't set up correctly by the person (your sales person) at initiation you will have a huge headache accessing numbers from your prior system and adding them to the new Sure Payroll software - thereby creating unnecessary headaches and hassle for you. My sales person dropped the ball twice on taking my mid-year numbers from my legacy software and inputting it at initiation into Sure Payroll. At the end of the day, Sure Payroll stepped up and fixed their mistake, but it caused me stress straightening it out with them. To alleviate this in the future, all they need to do is form an Onboarding Team that can be a check and balance to ensure the sales team loads everything correctly - so the clients life isn't disrupted when their sales team drops the ball. Until then, only transfer in at the precise end of a quarter or at year end. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Ability to administer payroll over the cloud from anywhere in the world at any time of the day or night. Review Source Response from Paychex Inc March 19, 2020 Thanks for leaving us such a wonderful review. Chief Marketing Officer - Administrator Used the software for: 3-5 years ### "Basic Software if that is what is needed" July 2, 2024 3.0 Overall, this software has done what we needed it to do. We have had occasional issues with its functionality, and as previously mentioned, customer service is very lacking. Pros It functions in a basic way. It will do what you want it to do, but do not expect much more. Cons It does not function much beyond the basics. Customer service is terrible, as well. Switched from [TurboTax Business](https://www.capterra.com/p/179846/TurboxTax-Business/) More functionality was available with this product. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Reasons for choosing SurePayroll This software met our needs at the time. It hasn't seemed to evolve with the times. Review Source Office Manager Used the software for: 3-5 years ### "Best payroll service at an affordable price" March 17, 2020 5.0 We have a very small dental office (5 employees) and I run the whole business aspect, so I needed a simple, easy to use solution for payroll. We had used ADP and Paychex for years and it worked. But when I moved to Surepayroll just to save money I didn't realize how easy payroll really could be. I love their online interface. Doing payroll takes me no time at all. The W2 reporting has been excellent as well. Pros It is very user friendly. I seldom if ever need any technical assistance, but when I have it was easy and the person helping me was extremely knowledgeable. Cons My employees have complained that accessing their account online has been difficult. We find that it doesn't work well on a smartphone and it must be accessed via a desktop or laptop computer. This needs to be addressed because many of my employees no longer have a computer at home. They rely soley on their phone or tablet for their computer needs. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Sure Payroll rep called me asking how much I was spending monthly on payroll. He said he could save me money, so I took the call and ended up switching. I really thought I would hate it because I had a really awesome payroll rep with Paychex, but found that since the system is so easy I don't need any additional assistance with Sure Payroll. Review Source Response from Paychex Inc March 17, 2020 Wendy, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with SurePayroll. Thanks again for your kind words. Owner Used the software for: Less than 1 year ### "Sure Payroll is the perfect payroll platform for Companies with under 10 Employees" January 17, 2024 5.0 I first started with Sure Payroll as a new client was looking for an inexpensive payroll for her one person payroll. When we set her up and ran payroll once a month it was a breeze! I run a small CPA firm and often recommend payroll. This service I can provide using SURE payroll platform without breaking the client's bank. Pros I like the ease of use and set up. The pricing is important to a small business and I like the low monthly cost. I like that you can get charged monthly rather than by each payroll run. Cons The only con is sometimes the website is hard to navigate if you have a question or problem to resolve. However, if you call the customer service with a help code they usually answer all questions. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Mainly for price and ease of use. Also, i receive a nice $300 gift card for every referral. Review Source President Used the software for: 1-3 years ### "SurePayroll - Best Option for Small Businesses" March 19, 2020 5.0 SurePayroll is amazing for my small business. It enables us to focus on the work we do, not the administrative task of doing payroll. We do not have an HR dedicated person so being efficient is #1 priority. Pros This software has enabled us to free of so much time. We used to do payroll manually and it would take 4-6 hrs. Now, we get it done in a matter of minutes. That alone makes it worth the money! Cons Overall, I don't have many cons. There was a bit of a roughness in the beginning but it has all been smooth sailing since. Alternatives considered [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Reasons for choosing SurePayroll Honestly, we had a wonderful sales person who is no longer with your company. She pitched my husband first and he was the first to test for his small business. It was great for him so that was enough for me to sign up. The price, quality, etc. were in line with our needs. Review Source Response from Paychex Inc March 19, 2020 Melinda, thanks for leaving us such a wonderful review. We are thrilled that you love your experience with SurePayroll. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for your kind words. Team lead Used the software for: 3-5 years ### "ADP is so worth the $$ in comparison to sitting on hold for 1+ hours EVERYTIME you need help" March 24, 2022 1.0 I LOVED this company when I started with them years ago. Over the last 2 years their service has gone in the toilet. Literally just about EVERY time I have contacted them for the last 2 years I have had to sit on hold for over an hour. I am typing this review while I sit on hold (for an hour and a half according to what I was just told will be my addl hold time) because I was supposed to have access to my reports in my account that I closed through april 1 of this year. My accountant can not access, I can not access (I would think this is illegal???) and now I wait. THANK GOD I have left this group, for the extra money I am paying ADP I will SAVE so much on time lost. Pros It was great until 2020. Software was fine, it is the service that is horrible. Cons See the overall experience. Service is the worst. Review Source JL Josephine L. Regional Manager Used the software for: 1-3 years ### "SurePayroll is Great" January 23, 2025 4.0 Pros I love that employees are able to easily access their paychecks online and make any changes on their own. Cons We asked about adding time tracking and never received the steps for how to get it up and running at our properties. Review Source Foodies F. Accounting Used the software for: Less than 1 year ### "They are a good service but they do not pay the referrals as they promise. " March 28, 2025 1.0 Other than the service i think they are pretty good. Pros Customer Service is Great! They really seem to have a good sales team, and helo you set up. Cons They promise a referral program but they dont pay, I waited the 90 days they ask and payment never came. So dont waste your time recommending them any referrals. Review Source COO Used the software for: 1-3 years ### "SurePayroll makes it easy to setup (new), run and manage payroll for a Nanny " January 15, 2024 5.0 I have been using it for several years. We took a break when we moved and didn't have child care. It was frustrating but I came back since the functionality is easy and compared to private nanny tax companies or their competition they are priced right and I have only run into 2 issues in all these years. Pros They don't charge for adding or removing people. It's easy to use for paying once you set it up and I have 1 person and it's a weekly pay check. Cons I could not get the system to work for us when we moved. I did all the address changes with the govt and it never showed up. I had to start over when we moved to a new state. so moving was not a good experience for me. There have been a few times when payments were not paid on time to the state for quarterly taxes. When this happened, it was difficult to resolve and the support made it seem as if it was my fault not theirs. They do not help you setup your state when you move and so that in of itself was painful and kept me from setting up earlier. Switched from Back in 2018. When we moved in 2022 and stopped surepayroll, I looked at other options and came back them in 2023. Reasons for choosing SurePayroll Best price, easy to use the system weekly and they do not charge for adding/removing employees which with a nanny can happen more often than you would like. Review Source Office Manager Used the software for: Less than 1 year ### "Impossible to get Customer Support or help" January 31, 2022 1.0 Frustrating. Pros Before your purchase the product, they are very attentive. But after you have purchased the product, you can not get to customer service. I just purchased the service Dec 31, 2021 and haven't been trying to get support from that point. I can not not get any customer support. Cons When you call Customer Service - you are placed on hold forever. They say "wait time is over 30 minutes" but I was on hold for 2.5 hours, and then the line got disconnected. You call back and you're placed back in line (now "wait time of over 45 minutes"). They give you an option for them to call you back and supposedly you don't lose your place in line. After several hours, you get a call back and you are placed back in a wait line. After 1.5 hours of waiting, after they called me back, I hung up. I do this several times at different days and at different times. I tried to call the sales people that I purchased the product from. They won't call back or email me back either. Switched from I saw that Suntrust Payroll was using SurePayroll as it's payroll back-end product. So I decided to switch to SurePayroll instead of paying the extra Suntrust "middle-man" fees. Both SuntrustPayroll and SurePayroll flow into the same Customer Service call center. They both have the same extension numbers, the same "wait-line phone mechanisms", and the same software. Whether you call the SuntrustPayroll numbers or the SurePayroll numbers - to go to the same customer service phone bank. We went to Suntrust bank to get customer support help with the payroll issue, and Suntrust bankers could not connect with the SuntrustPayroll/SurePayroll customer service. Even with Suntrust's "special numbers" - they ended up in the same wait-lists. We never were able to get through. Reasons for choosing SurePayroll Considering moving away from SurePayroll because of the lack of support Review Source Owner Used the software for: 3-5 years ### "Better of the worse - No customer service" April 27, 2021 4.0 I was with Gusto for one month, and came right back because as the title of my review is "Worse of the worsts." Pros SurePayroll has been around for a long time. I used to run payroll for my company with over thirty employee, back in 2004. The portal had always been user friendly and full of features I needed like multi-state filing etc. Now, I use the portal to conduct payroll for just myself. Cons SurePayroll has been charging me $55 per month for payroll. Their website (SurePayroll.com/pricing) clearly states $29.99 per month + $5 per employee. Since I use QuickBooks integration, that is additional $4.99, which should bring my bill to $40 per month. I have been unable to get this issue corrected. The support emails go to this black hole with no tracking, as there is no Inbox built into the portal. They try to resolve issues by calling you back at their schedule, which may not be convenient to you. Calling them back and finding a human to talk to, is almost impossible during the tax season. Most issues like mine can be simply resolved over an email exchange. Support used to be great during the original \[SENSITIVE CONTENT HIDDEN\] time. Since PayChex took it over, the support has gone down the tube. I won't be surprised if PayChex's end game is to merge the product with PayChex Flex. The company address still says Glenview IL, however, the letters sent to this address are being forwarded to PayChex's corporate office in Rochester NY. Don't expect a reply from there. There is a guy, \[SENSITIVE CONTENT HIDDEN\] at SurePayroll, who always responds to a negative review. I even sent him an email to ask the correct corporate address. He never responded. Review Source Response from Paychex Inc April 28, 2021 Ashish, we are sorry that your experience with SurePayroll didn't quite meet your expectations. We would like the opportunity to investigate your feedback further. Please contact us at feedback@surepayroll.com or call our support team at 877-956-7873 so we can gather some additional information. We'll work with you to resolve any issues as quickly as possible. Staff Psychologist Used the software for: Less than 1 year ### "SurePayroll Review" March 17, 2020 5.0 I have realized that payroll can be far cheaper than I initially thought without going with a company who has no backing from a larger institution. Other than this, Paychex acquainted me with most aspects of payroll prior to signing up. Pros I liked the price point for my sole proprietor small business without losing the connection to Paychex. It was far less expensive than SurePayroll while being in the SurePayroll family. The customer support and user experience were both excellent and made it easy to handle payroll. They also assisted with compliance needs which was expert and helpful Cons First there is a bug in the software for remembering a specific computer re: two factor authentication. However, the larger issue is the inability for PayChex to get on board with recommending or at least not badmouthing the product. I was approached numerous times to try and poach me back from SurePayroll and I was told SurePayroll would not be a solution that would help me when I closed my account with Paychex. That was truly disheartening but didnt stop my move due to the price point. That said, I felt that I had my money stolen from me by Paychex for not routing me to SurePayroll as SurePayroll covered my needs far more appropriately than Paychex. Switched from The cost and the assurance that I wasn't moving to some startup that might not be solvent in a few years. Paychex simply was too costly for my needs but I was scared to move given the lack of connection to larger well known firms Reasons for choosing SurePayroll I didn't -- I learned it was connected to Paychex, saw the price, learned they have access to past documents for easy migration, and had a tax/etc. compliance team, and I made the switch Review Source Response from Paychex Inc March 17, 2020 George, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with SurePayroll. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We are sorry that you had to jump through those unnecessary hoops. Thanks again for your kind words. Sports Director Used the software for: Less than 1 year ### "SurePayroll Review" November 11, 2024 3.0 I was not impressed when out organization used this system. Pros It is a system that allows you to get paid or pay your employees. Cons It wasn't the easiest system to use when it can to paying employees. The customer service wasn't the best either. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.