---
title: "SurePayroll Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is SurePayroll the right Payroll solution for you? Explore 306 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/225706/SurePayroll/reviews/"
page_type: "reviews"
language: "en"
---

SurePayroll

4.2 (306)

[View alternatives](https://www.capterra.com/p/225706/SurePayroll/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated August 5th, 2026

# Reviews of SurePayroll

Ease of use

4.2

Customer Service

4.0

## Pros and Cons in Reviews

SA

Suman A

Owner,Bookkeeper,Tax PreparerAccounting, Self-employedUsed the software for: I used a free trial.

“Automated tax filing saves a lot of time, and the customer support team is responsive and helpful.“

June 7, 2026

SA

Suman A

Owner,Bookkeeper,Tax PreparerAccounting, Self-employedUsed the software for: I used a free trial.

“The interface can feel a bit dated, and navigation takes some getting used to.“

June 7, 2026

JA

JANINE A

Business OwnerAccounting, Self-employedUsed the software for: More than 2 years.

“SurePayroll makes payroll and managing employees a breeze!“

November 14, 2025

AH

Allison H

Operations Manager and HRNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years.

“Also - I have not tried this in a while, but if you would like to pay a 1099 contractor via direct deposit, and they use a Tax ID number rather than a SS#, you are going to hit a snag.“

November 24, 2025

JA

JANINE A

Business OwnerAccounting, Self-employedUsed the software for: More than 2 years.

“The customer support is stellar compared to other companies I have worked with, not to mention it being a great value for the money!“

November 14, 2025

JL

Josephine L

Regional ManagerReal Estate, 2 - 10 employeesUsed the software for: 1-2 years.

“We asked about adding time tracking and never received the steps for how to get it up and running at our properties.“

January 22, 2025

TK

Terri K

OwnerRetail, 2 - 10 employeesUsed the software for: Less than 6 months.

“I changed the payroll service company to QUICKBOOKS/Intuit, the best company, with no hassle.“

May 15, 2025

RD

Robert D

Sports DirectorRecreational Facilities and Services, 2 - 10 employeesUsed the software for: 6-12 months.

“It wasn't the easiest system to use when it can to paying employees. “

November 7, 2024

## Showing most helpful reviews

Showing 1-25 of 306 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Todd K.  
CEO  
Management Consulting  
Used the software for: Less than 6 months

### "Sure Payroll is a good tool and value"

January 16, 2024

5.0

Pros

Overall, a great tool that is priced competitively

Cons

Finding reports was a little tricky, but I finally found what I needed.

Review Source

JC

Joan C.  
Bookkeeper  
Real Estate  
Used the software for: 1-2 years

### "Easy to use self service payroll"

September 30, 2022

5.0

I have been using this service since my previous service raised the price again. The payroll service has been easy to use, has tax compliance and direct deposit and is reasonably priced.

Pros

I like it is simple, I can have direct deposit, I can get clear reports and tax compliance. It is also reasonably priced. While designed to be self service, but the support is excellent.

Cons

If you are off schedule it gets harder to get back on track.

Alternatives considered

[Gusto](https://www.capterra.com/p/131882/Gusto/)

Reason for choosing SurePayroll

I had used Paychex previously and Sure is their online product for smaller companies.

Switched from

[Gusto](https://www.capterra.com/p/131882/Gusto/)[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)

Cost. I was happy with ADP but could not justify the cost. They made no attempt to keep me, but keep making offers to entice me back.

Review Source

TK

Terri K.  
Owner  
Retail  
Used the software for: Less than 6 months

### "BEAWEAR!!! NO SURE PAYROLL SERVICE"

May 15, 2025

1.0

I wasted my time and money on nothing but bad customer service from the Sure Payroll service company

Pros

I HATE SURE PAYROLL SERVICE COMPANY!!!! No service but Money takers. They will take your money with no better service. They have been charging the monthly service fees till April 2025, even though I called them to cancel the service last year, 2024. I changed the payroll service company to QUICKBOOKS/Intuit, the best company, with no hassle.

Cons

CUSTOMER SERVICE IS TERRIBLE. DO NOT WASTE YOUR TIME. NO EXPECTING BETTER PAYROLL SERVICE FROM SURE PAYROLL

Review Source

DC

David C.  
Admin  
Hospital & Health Care  
Used the software for: 1-2 years

### "Excellent for Health Care Payroll"

January 11, 2024

5.0

Overall it has been excellent. I use Gusto for my other business and am thinking about switching.

Pros

Easy to run payroll. I also like the reminders. I am very busy so these are very helpful. The reporting is also very good.

Cons

Some of the set up was a bit difficult especially in the tax area for employees. My employees have said that the self service portal was difficult to navigate. I have one employee that keeps getting locked out of the account.

Alternatives considered

[Gusto](https://www.capterra.com/p/131882/Gusto/)

Reason for choosing SurePayroll

Surepayroll does better with Health care tax issues.

Review Source

VR

Verified Reviewer  
Agency Principal  
Insurance  
Used the software for: 6-12 months

### "Excellent product - insanely easy to use - however be cautious when you initiate the initial set-up"

March 18, 2020

5.0

All-in-all I strongly recommend utilizing Sure Payroll, but until they fix their onboarding integrity issues, I would recommend only starting at the end of a quarter or at year end - but overall I am super happy I made the switch even with the implementation mistakes. Their product and customer service is exceptional.

Pros

This software is inherently easy to use and understand. The monthly fee's are very low. The customer service is exceptional. Once you get it set-up properly it works seamlessly and flawlessly.

Cons

Here is the caveat - if it isn't set up correctly by the person (your sales person) at initiation you will have a huge headache accessing numbers from your prior system and adding them to the new Sure Payroll software - thereby creating unnecessary headaches and hassle for you. My sales person dropped the ball twice on taking my mid-year numbers from my legacy software and inputting it at initiation into Sure Payroll. At the end of the day, Sure Payroll stepped up and fixed their mistake, but it caused me stress straightening it out with them. To alleviate this in the future, all they need to do is form an Onboarding Team that can be a check and balance to ensure the sales team loads everything correctly - so the clients life isn't disrupted when their sales team drops the ball. Until then, only transfer in at the precise end of a quarter or at year end.

Switched from

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)

Ability to administer payroll over the cloud from anywhere in the world at any time of the day or night.

Review Source

Response from Paychex

March 19, 2020

Thanks for leaving us such a wonderful review.

CD

Chris D.  
Chief Marketing Officer - Administrator  
Hospital & Health Care  
Used the software for: 2+ years

### "Basic Software if that is what is needed"

July 1, 2024

3.0

Overall, this software has done what we needed it to do. We have had occasional issues with its functionality, and as previously mentioned, customer service is very lacking.

Pros

It functions in a basic way. It will do what you want it to do, but do not expect much more.

Cons

It does not function much beyond the basics. Customer service is terrible, as well.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Reason for choosing SurePayroll

This software met our needs at the time. It hasn't seemed to evolve with the times.

Switched from

[TurboTax Business](https://www.capterra.com/p/179846/TurboxTax-Business/)

More functionality was available with this product.

Review Source

WC

Wendy C.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Best payroll service at an affordable price"

March 13, 2020

5.0

We have a very small dental office (5 employees) and I run the whole business aspect, so I needed a simple, easy to use solution for payroll. We had used ADP and Paychex for years and it worked. But when I moved to Surepayroll just to save money I didn't realize how easy payroll really could be. I love their online interface. Doing payroll takes me no time at all. The W2 reporting has been excellent as well.

Pros

It is very user friendly. I seldom if ever need any technical assistance, but when I have it was easy and the person helping me was extremely knowledgeable.

Cons

My employees have complained that accessing their account online has been difficult. We find that it doesn't work well on a smartphone and it must be accessed via a desktop or laptop computer. This needs to be addressed because many of my employees no longer have a computer at home. They rely soley on their phone or tablet for their computer needs.

Switched from

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Sure Payroll rep called me asking how much I was spending monthly on payroll. He said he could save me money, so I took the call and ended up switching. I really thought I would hate it because I had a really awesome payroll rep with Paychex, but found that since the system is so easy I don't need any additional assistance with Sure Payroll.

Review Source

Response from Paychex

March 17, 2020

Wendy, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with SurePayroll. Thanks again for your kind words.

JC

Jean C.  
Owner  
Accounting  
Used the software for: 6-12 months

### "Sure Payroll is the perfect payroll platform for Companies with under 10 Employees"

January 11, 2024

5.0

I first started with Sure Payroll as a new client was looking for an inexpensive payroll for her one person payroll. When we set her up and ran payroll once a month it was a breeze! I run a small CPA firm and often recommend payroll. This service I can provide using SURE payroll platform without breaking the client's bank.

Pros

I like the ease of use and set up. The pricing is important to a small business and I like the low monthly cost. I like that you can get charged monthly rather than by each payroll run.

Cons

The only con is sometimes the website is hard to navigate if you have a question or problem to resolve. However, if you call the customer service with a help code they usually answer all questions.

Switched from

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)

Mainly for price and ease of use. Also, i receive a nice $300 gift card for every referral.

Review Source

MK

Melinda K.  
President  
Marketing and Advertising  
Used the software for: 1-2 years

### "SurePayroll - Best Option for Small Businesses"

March 13, 2020

5.0

SurePayroll is amazing for my small business. It enables us to focus on the work we do, not the administrative task of doing payroll. We do not have an HR dedicated person so being efficient is #1 priority.

Pros

This software has enabled us to free of so much time. We used to do payroll manually and it would take 4-6 hrs. Now, we get it done in a matter of minutes. That alone makes it worth the money!

Cons

Overall, I don't have many cons. There was a bit of a roughness in the beginning but it has all been smooth sailing since.

Alternatives considered

[ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/)

Reason for choosing SurePayroll

Honestly, we had a wonderful sales person who is no longer with your company. She pitched my husband first and he was the first to test for his small business. It was great for him so that was enough for me to sign up. The price, quality, etc. were in line with our needs.

Review Source

Response from Paychex

March 19, 2020

Melinda, thanks for leaving us such a wonderful review. We are thrilled that you love your experience with SurePayroll. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for your kind words.

Christie W.  
Team lead  
Real Estate  
Used the software for: 2+ years

### "ADP is so worth the $$ in comparison to sitting on hold for 1+ hours EVERYTIME you need help"

March 22, 2022

1.0

I LOVED this company when I started with them years ago. Over the last 2 years their service has gone in the toilet. Literally just about EVERY time I have contacted them for the last 2 years I have had to sit on hold for over an hour. I am typing this review while I sit on hold (for an hour and a half according to what I was just told will be my addl hold time) because I was supposed to have access to my reports in my account that I closed through april 1 of this year. My accountant can not access, I can not access (I would think this is illegal???) and now I wait. THANK GOD I have left this group, for the extra money I am paying ADP I will SAVE so much on time lost.

Pros

It was great until 2020. Software was fine, it is the service that is horrible.

Cons

See the overall experience. Service is the worst.

Review Source

TS

Tom S.  
Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "A good easy software to use"

January 20, 2024

5.0

Pros

I like the easy use of the software. Easy to setup employees and run reports when needed.

Cons

Not easy to setup sick pay for NJ. It is a manual process currently.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Price! Price! Price! Were paying for many ADP features that we didn't use.

Review Source

TW

Tracy W.  
Principal owner  
Alternative Medicine  
Used the software for: 1-2 years

### "A Small business owners dream …"

January 16, 2024

5.0

Pros

Very efficient and affordable ! Very happy with the switch !

Cons

There hasn’t been anything that I would say is a con

Switched from

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)

Sure payroll has more of what I needed at an approachable price point

Review Source

LT

Leslie T.  
Owner  
Real Estate  
Used the software for: 1-2 years

### "Best Payroll Company Around"

March 13, 2020

5.0

I have used other payroll services and can say honestly SurePayroll is the best I've ever used. They have an easy system and their customer service is the best I've ever worked with.

Pros

It's easy to use once you are set up. Customer service is always quick to help and ALWAYS friendly. I can always easily find any reports I may need easily and it is so user friendly.

Cons

I honestly haven't had any issues with the software. I only had some issues when getting signed up.

Reason for choosing SurePayroll

SurePayroll dealt with the tax filings and all the docs I need and kept me from getting in trouble.

Switched from

[ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/)

SurePayroll was a little cheaper and offered more services that I needed.

Review Source

Response from Paychex

March 19, 2020

Leslie, thanks for leaving us such a wonderful review. We are thrilled that you love your experience with SurePayroll. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for your kind words.

BS

Brenda S.  
Case Manager  
Legal Services  
Used the software for: 2+ years

### "Payroll at your tips"

February 6, 2025

5.0

The platform for SurePayroll is efficient and simplifies the payroll process. The ability to access payroll information easily is the best feature.

Pros

SurePayroll is a user friendly software for payroll.

Cons

The website for the system is a bit complicated to navigate.

Review Source

RD

Robert D.  
Sports Director  
Recreational Facilities and Services  
Used the software for: 6-12 months

### "SurePayroll Review"

November 7, 2024

3.0

I was not impressed when out organization used this system.

Pros

It is a system that allows you to get paid or pay your employees.

Cons

It wasn't the easiest system to use when it can to paying employees. The customer service wasn't the best either.

Review Source

MS

Maria S.  
COO  
Individual & Family Services  
Used the software for: 1-2 years

### "SurePayroll makes it easy to setup (new), run and manage payroll for a Nanny "

January 11, 2024

5.0

I have been using it for several years. We took a break when we moved and didn't have child care. It was frustrating but I came back since the functionality is easy and compared to private nanny tax companies or their competition they are priced right and I have only run into 2 issues in all these years.

Pros

They don't charge for adding or removing people. It's easy to use for paying once you set it up and I have 1 person and it's a weekly pay check.

Cons

I could not get the system to work for us when we moved. I did all the address changes with the govt and it never showed up. I had to start over when we moved to a new state. so moving was not a good experience for me. There have been a few times when payments were not paid on time to the state for quarterly taxes. When this happened, it was difficult to resolve and the support made it seem as if it was my fault not theirs. They do not help you setup your state when you move and so that in of itself was painful and kept me from setting up earlier.

Reason for choosing SurePayroll

Best price, easy to use the system weekly and they do not charge for adding/removing employees which with a nanny can happen more often than you would like.

Review Source

VR

Verified Reviewer  
Office Manager  
Facilities Services  
Used the software for: Less than 6 months

### "Impossible to get Customer Support or help"

January 26, 2022

1.0

Frustrating.

Pros

Before your purchase the product, they are very attentive. But after you have purchased the product, you can not get to customer service. I just purchased the service Dec 31, 2021 and haven't been trying to get support from that point. I can not not get any customer support.

Cons

When you call Customer Service - you are placed on hold forever. They say "wait time is over 30 minutes" but I was on hold for 2.5 hours, and then the line got disconnected. You call back and you're placed back in line (now "wait time of over 45 minutes"). They give you an option for them to call you back and supposedly you don't lose your place in line. After several hours, you get a call back and you are placed back in a wait line. After 1.5 hours of waiting, after they called me back, I hung up. I do this several times at different days and at different times. I tried to call the sales people that I purchased the product from. They won't call back or email me back either.

Reason for choosing SurePayroll

Considering moving away from SurePayroll because of the lack of support

Review Source

AK

Ashish K.  
Owner  
Computer Software  
Used the software for: 2+ years

### "Better of the worse - No customer service"

April 26, 2021

4.0

I was with Gusto for one month, and came right back because as the title of my review is "Worse of the worsts."

Pros

SurePayroll has been around for a long time. I used to run payroll for my company with over thirty employee, back in 2004. The portal had always been user friendly and full of features I needed like multi-state filing etc. Now, I use the portal to conduct payroll for just myself.

Cons

SurePayroll has been charging me $55 per month for payroll. Their website (SurePayroll.com/pricing) clearly states $29.99 per month + $5 per employee. Since I use QuickBooks integration, that is additional $4.99, which should bring my bill to $40 per month. I have been unable to get this issue corrected. The support emails go to this black hole with no tracking, as there is no Inbox built into the portal. They try to resolve issues by calling you back at their schedule, which may not be convenient to you. Calling them back and finding a human to talk to, is almost impossible during the tax season. Most issues like mine can be simply resolved over an email exchange. Support used to be great during the original \[SENSITIVE CONTENT HIDDEN\] time. Since PayChex took it over, the support has gone down the tube. I won't be surprised if PayChex's end game is to merge the product with PayChex Flex. The company address still says Glenview IL, however, the letters sent to this address are being forwarded to PayChex's corporate office in Rochester NY. Don't expect a reply from there. There is a guy, \[SENSITIVE CONTENT HIDDEN\] at SurePayroll, who always responds to a negative review. I even sent him an email to ask the correct corporate address. He never responded.

Review Source

Response from Paychex

April 28, 2021

Ashish, we are sorry that your experience with SurePayroll didn't quite meet your expectations. We would like the opportunity to investigate your feedback further. Please contact us at feedback@surepayroll.com or call our support team at 877-956-7873 so we can gather some additional information. We'll work with you to resolve any issues as quickly as possible.

GN

George N.  
Staff Psychologist  
Hospital & Health Care  
Used the software for: 6-12 months

### "SurePayroll Review"

March 13, 2020

5.0

I have realized that payroll can be far cheaper than I initially thought without going with a company who has no backing from a larger institution. Other than this, Paychex acquainted me with most aspects of payroll prior to signing up.

Pros

I liked the price point for my sole proprietor small business without losing the connection to Paychex. It was far less expensive than SurePayroll while being in the SurePayroll family. The customer support and user experience were both excellent and made it easy to handle payroll. They also assisted with compliance needs which was expert and helpful

Cons

First there is a bug in the software for remembering a specific computer re: two factor authentication. However, the larger issue is the inability for PayChex to get on board with recommending or at least not badmouthing the product. I was approached numerous times to try and poach me back from SurePayroll and I was told SurePayroll would not be a solution that would help me when I closed my account with Paychex. That was truly disheartening but didnt stop my move due to the price point. That said, I felt that I had my money stolen from me by Paychex for not routing me to SurePayroll as SurePayroll covered my needs far more appropriately than Paychex.

Reason for choosing SurePayroll

I didn't -- I learned it was connected to Paychex, saw the price, learned they have access to past documents for easy migration, and had a tax/etc. compliance team, and I made the switch

Review Source

Response from Paychex

March 17, 2020

George, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with SurePayroll. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We are sorry that you had to jump through those unnecessary hoops. Thanks again for your kind words.

LP

Letitia P.  
Chief Financial Officer  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Healing Hearts Review"

March 13, 2020

4.0

Since Sure Payroll pays and files all employee taxes for local governments we were made aware of a situation in another state where the employee should have been paying county AND city taxes that we were not aware of before. By using Sure Payroll and them filing on our behalf saved us hundreds of dollars in penalties and late fees.

Pros

I really like the reminder emails so that I don't forget to enter the information necessary for the payroll to be processed. I also really like that they take care of the necessary filings for all employee withholdings and tax payments. The software is very easy to use and if I have any questions, their customer service is very helpful and willing to assist with any issues that arise. I was not a part of implementing the change of our payroll to the Sure Payroll software so I can't personally speak into the ease of integration. I am not aware of any problems during the switch to the new payroll system.

Cons

I am not able to print the summary reports from the printer icon. It forces me to download the report and then print it. It seems odd to have a feature that doesn't work. I'm not sure if it isn't compatible with my printer or why it doesn't do anything when I click the printer icon.

Reason for choosing SurePayroll

Unknown

Review Source

Response from Paychex

March 19, 2020

Letitia, thanks for leaving us such a wonderful review. We are thrilled that you love your experience with SurePayroll. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for your kind words.

AT

Anne T.  
VP of Finance and Sales  
Medical Practice  
Used the software for: 2+ years

### "SurePayroll"

April 28, 2023

5.0

Pros

It's easy to use and the cost is very reasonable. Quick to respond when we need support/assistance.

Cons

Nothing that I can think of right now. We've not had any issues.

Review Source

DR

David R.  
General Manager  
Writing and Editing  
Used the software for: 1-2 years

### "Easy, Peasy with SurePayroll"

March 13, 2020

5.0

My experience has been great, and when I've needed customer service they have been helpful. However, recently I had to get Cust. Ser to fix something regarding payment of a tax that is no longer a valid tax in the state. I believe that I sent whatever notification I received about our payroll taxes to them. I was not aware of this, but our CPA pointed it out while they were doing the monthly books. I think that Sure Payroll screwed up and they gladly said they would do what was needed to get the money refunded. They FAILED to tell me that that service would cost $200.00. My refund was only $126.00. I would have skipped it... or done the refiling myself. All of a sudden I see a $200 deduction from our checking account from them. I called and was told why and offered no explanation as to why I wasn't told. I'm sure it's in the terms and stuff... but I really think this misfiling was their fault. Anyway, that is my major complaint.

Pros

Set up was extremely easy. Sure Payroll did every thing for me, practically. Using the software every other week is simple and when I want to add something, it is relatively easy to do. I highly recommend it and it is a very good value.

Cons

Some of the terminology is a bit confusing, but I have no real complaints.

Reason for choosing SurePayroll

Price and promised ease of use/support.

Review Source

Response from Paychex

March 17, 2020

David, thanks for sharing your feedback. We're sorry your experience with SurePayroll didn't meet your expectations. Please feel free to reach out to feedback@surepayroll.com with any further comments, concerns or suggestions you wish to share. We would love to make things right if you give us a chance.

PM

Peter M.  
Optician  
Retail  
Used the software for: 1-2 years

### "Great customer support!"

March 18, 2020

5.0

Overall I would say that I am very satisfied with my experience with the service SurePayroll provides. The monthly fee is a little high for a very small business. I would suggest they drop the rates a little for business with under 3-5 employees.

Pros

We utilize SurePayroll to help with all the technical aspects of making sure our business is up to date with all the various payroll taxes associated with our state and federal requirements. Being a first time small business owner I was concerned if I was meeting all the various tax payment requirements and SurePayroll now allows me to focus on running the business day to day without being worried if I've missed any of the various payments required with running payroll. I love the peace of mind knowing that SurePayroll has me covered if anything does get overlooked, too.

Cons

The fact that I need to validate my computer ever single time I access the website even though I check the box that states: "remember this device" when I sign-in to the website.

Reason for choosing SurePayroll

introduction price point was good

Review Source

Response from Paychex

March 19, 2020

Peter, thanks for leaving us such a wonderful review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for your kind words.

VR

Verified Reviewer  
Owner  
Individual & Family Services  
Used the software for: 6-12 months

### "Terrible customer service, old tech"

March 9, 2022

2.0

Pros

Easy to process a normal payroll with no deviations

Cons

You are required to use two-factor authentication every time you login, and the system is slow in recognizing the numbers as you type them. It gives you the option to "remember me" except this option doesn't work. A customer service rep told me that they didn't build this into the software, my browser offers it, except it's clearly designed with the same UI as their system. Additionally, you cannot do a password reset from the app, you must do it from a computer. And you can't copy/paste your temporary password, you have to type it...such weird and archaic usability. Customer service is as TERRIBLE as everyone else has said. Minimum 40 minutes on hold even when you get a call back. My employee has been completely unable to login to the system for over a month, and tech support cannot pinpoint the problem. Customer service says they will escalate, and a week later I receive an email that says the exact same trite steps as they provide everyone on the first troubleshooting call.

Review Source

LH

Laura H.  
Business Administrator  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Dependable Payroll Service"

December 4, 2018

4.0

We have used Sure Payroll for over three years and as a whole we have been very happy with them. For hourly employees and basic salaried employees they are awesome. Unique issues such as clergy is not as smooth.

Pros

The entry for payroll is easy to use. The default payroll that they have recently instituted makes things extremely easy. Customer service is very efficient and they answer quickly. If they promise to call back about an issue they always follow up and make sure everything is taken care of.

Cons

As a church we have a number of clergy with unique payroll needs and at times it has been difficult to make the needs of the clergy work with the system. I wish the system was a little more flexible. Also, when we first selected this company we selected them because the advertised that they specialize in clergy payroll and I would say I have educated them more than they have helped me.

Review Source

Similar Products

Featured

## Send me user reviews about this product

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.