# Page 2 | SurePayroll Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is SurePayroll the right Payroll solution for you? Explore 305 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/225706/SurePayroll/reviews --- SurePayroll 4.2 (305) [View alternatives](https://www.capterra.com/p/225706/SurePayroll/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of SurePayroll ## Showing most helpful reviews Showing 26-50 of 305 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AH Allison H. Operations Manager and HR Non-Profit Organization Management Used the software for: 2+ years ### "The Best Payroll Assistant I could ask for!" November 24, 2025 5.0 My overall experience with SurePayroll is positive. Their software is for the most part very intuitive, and reasonably priced. Just be sure to upload any and all IRS letters you get, and reach out to them via Contact Us for any questions. They provide good support! Pros My enthusiasm for using SurePayroll can be summed up in 3 words: Ease of Use. Whether you are paying Salaried employees, or Hourly -SurePayroll can work with your needs! They handle the filing of 941's and any other Payroll Related taxes - and make issuing tax related documents to your employees a breeze every January! You are also sent helpful emails when there is a holiday coming up, so you know to run your payroll early! I also get emails when an employee's Birthday or Wor-aversary is approaching! Cons I have to say for all my years running payroll, the part I like \*least\* has to be adding a new state to your payroll. This process is going to be a pain no matter what software one uses, but I feel like there could be a more streamlined process in place. Also - I have not tried this in a while, but if you would like to pay a 1099 contractor via direct deposit, and they use a Tax ID number rather than a SS#, you are going to hit a snag. Alternatives considered [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Reason for choosing SurePayroll Surepayroll was less expensive for the number of Employees being compensated. Review Source VL Vicki L. Administrator Environmental Services Used the software for: 1-2 years ### "Not a bad software but don't believe them regarding Referral Rewards" June 30, 2025 2.0 I find them to spend most of their time on marketing new clients but neglecting to take of the clients once they have signed up for the services. Pros Ease of onboarding employees, even during mid-year switch. The process was pretty easy and I worked closely with staff to insure accuracy. Cons Their promises to pay rewards for referrals and never follow through. When I contact anyone; I always get the answer "not my dept" Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing SurePayroll Costs savings of processing payroll and per employee monthly fee. Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) I switched to Sure Payroll for the price offer and it's a lower cost than QBO. Review Source JA JANINE A. Business Owner Accounting Used the software for: 2+ years ### "Payroll is a breeze!" November 14, 2025 5.0 I have been working with SurePayroll for almost a decade and have been more than satisfied with my partnership. Pros SurePayroll makes payroll and managing employees a breeze! The customer support is stellar compared to other companies I have worked with, not to mention it being a great value for the money! Cons I like the majority of things about SurePayroll, but they are limited as to Simple IRA Roth deductions for employees. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reason for choosing SurePayroll SurePayroll was a more extensive program with better customer support. Review Source OD Olga D. Pharmacist Hospital & Health Care Used the software for: Less than 6 months ### "Review from small business owner" January 9, 2026 4.0 It was pretty smooth initially, however, it seemed that withholding customization wasn't as comprehensive as in other payroll services and customer service was very difficult to get a hold of. Pros It was easy to set up and use, especially without prior experience in running payroll. Also, I like that they offer free trial. Cons I wish customer service would be more accessible and be able to provide comprehensive answers when finally getting to speak with a representative. Review Source KF Katie F. Owner Chemicals Used the software for: 1-2 years ### "SurePayroll is so easy to use! " February 20, 2025 5.0 I am very pleased with SurePayroll because it is user friendly. The process to submitting payroll is quick and simple. SurePayroll does most of the work for me in terms of calculating taxes and evem filing quarterly taxes for me! I highly recommend SurePayroll. Pros It is so easy to use and there is a team dedicated to help teach you step by step what to do. Cons I am a fairly new business, so understanding what they take care of vs. What my responsibilities are (tax info for example), was a little confusing at first, but certainly not their fault. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing SurePayroll At the time of searching for payroll help, I wasn't using Quickbooks online to track my expenses/income, so I wasnt familiar with that process. I was looking for something quick, easy and helpful; which SurePayroll has exceeded! Review Source JL Josephine L. Regional Manager Real Estate Used the software for: 1-2 years ### "SurePayroll is Great" January 22, 2025 4.0 Pros I love that employees are able to easily access their paychecks online and make any changes on their own. Cons We asked about adding time tracking and never received the steps for how to get it up and running at our properties. Review Source JQ Jorge Q. Owner Individual & Family Services Used the software for: 6-12 months ### "Don't Use for Household or Nannies" February 24, 2025 2.0 Disappointing, not a full-service provider, nickel and dime you. Pros Low upfront rate or promo. If you refer or get a referral you can make a few $100s. Cons They will lure you in with a low rate or promo and then ask for additional money to do the basic tax stuff, such as issue W2s and file and pay yearend taxes. There are also several fees and add-ons they try to charge you. Their customer service agents will over-promise and tell you things that are not accurate, so then you have to deal with another agent to fix the issues. Alternatives considered [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Reason for choosing SurePayroll Lower starting price and a nice referral bonus. Review Source MS Mikayla S. Director of Data Strategy Education Management Used the software for: 2+ years ### "Great Payroll System" April 21, 2025 5.0 Pros Ease of use and how it shows the breakdown of money taken out of paychecks Cons There isn’t anything I particularly dislike about the system! Review Source JKA Ja Keya A. Manager Real Estate Used the software for: 6-12 months ### "I think this is a good quality payroll system" March 24, 2025 4.0 For small businesses wanting easy-to-use and budget-friendly payroll with lots of features, SurePayroll is worth considering. However, it's important to know that some people have had trouble with their customer support and account handling. Pros The fact that they help with tax filling is definitely a plus. Cons The customer service took a long time to reply Review Source TK Terri K. Owner Retail Used the software for: Less than 6 months ### "BEAWEAR!!! NO SURE PAYROLL SERVICE" May 15, 2025 1.0 I wasted my time and money on nothing but bad customer service from the Sure Payroll service company Pros I HATE SURE PAYROLL SERVICE COMPANY!!!! No service but Money takers. They will take your money with no better service. They have been charging the monthly service fees till April 2025, even though I called them to cancel the service last year, 2024. I changed the payroll service company to QUICKBOOKS/Intuit, the best company, with no hassle. Cons CUSTOMER SERVICE IS TERRIBLE. DO NOT WASTE YOUR TIME. NO EXPECTING BETTER PAYROLL SERVICE FROM SURE PAYROLL Review Source JG Julio G. Accounting Food & Beverages Used the software for: Less than 6 months ### "They are a good service but they do not pay the referrals as they promise. " March 26, 2025 1.0 Other than the service i think they are pretty good. Pros Customer Service is Great! They really seem to have a good sales team, and helo you set up. Cons They promise a referral program but they dont pay, I waited the 90 days they ask and payment never came. So dont waste your time recommending them any referrals. Review Source RD Robert D. Sports Director Recreational Facilities and Services Used the software for: 6-12 months ### "SurePayroll Review" November 7, 2024 3.0 I was not impressed when out organization used this system. Pros It is a system that allows you to get paid or pay your employees. Cons It wasn't the easiest system to use when it can to paying employees. The customer service wasn't the best either. Review Source MS Maria S. COO Individual & Family Services Used the software for: 1-2 years ### "SurePayroll makes it easy to setup (new), run and manage payroll for a Nanny " January 11, 2024 5.0 I have been using it for several years. We took a break when we moved and didn't have child care. It was frustrating but I came back since the functionality is easy and compared to private nanny tax companies or their competition they are priced right and I have only run into 2 issues in all these years. Pros They don't charge for adding or removing people. It's easy to use for paying once you set it up and I have 1 person and it's a weekly pay check. Cons I could not get the system to work for us when we moved. I did all the address changes with the govt and it never showed up. I had to start over when we moved to a new state. so moving was not a good experience for me. There have been a few times when payments were not paid on time to the state for quarterly taxes. When this happened, it was difficult to resolve and the support made it seem as if it was my fault not theirs. They do not help you setup your state when you move and so that in of itself was painful and kept me from setting up earlier. Reason for choosing SurePayroll Best price, easy to use the system weekly and they do not charge for adding/removing employees which with a nanny can happen more often than you would like. Review Source MJ Michael J. Owner Computer Software Used the software for: Less than 6 months ### "Save Your Time, Energy and Money and find something else!" February 21, 2020 1.0 I signed up with RM, who is a nice guy btw. I wanted to get set up with their payroll system and also use a time keeping product. I explained what I was looking for in a time keeping product and they referred me to their time keeping system because it could do things like have 3rd party managers approve time. I was told that by the rep, manager and then discovered a week later that I couldn't do it by their implementation team. Ok, I get it, they were wrong. I understand. They referred me to a list of their partners of about 12-15 or so. So I go through that whole list (which takes time btw) and pick one. I'm like "yay!" got one... finally fixed. Then a week later, it is discovered that they actually aren't a time keeping partner even though they referred me to them. And this was already after I spent $1k on setting up with that "partner". So, then I'm like whatever, you guys are clueless, let me think of a solution here. They offer me a free month of service for my troubles. Sweet. At this point, I just want to be able to pay people. I could go on in more detail but have to be brief because I'm running out of space, so here are my highlights...I set up payroll and guess what? like most of their software architecture it didn't work, the people didn't get paid. They were like, where's my paycheck? Same day I called Intuit Payroll and they took care of everything in one hour and got people paid! what a shit show from SurePayroll. Should be called ShitPayroll or unSurePayroll. Pros At first it was easy to use. But that only lasted a day. Everything on the back end of their software is crap. Bad connections. Different teams don't communicate to each other. It's a sad case. They should either try to fix it or give up in the industry. I definitely do not recommend them. Cons Whoever runs this company needs to re-examine EVERYTHING. From your front line reps, to your managers, to your operations, to you Customer Service Team to your engineers or IT staff that develop and maintain your SaaS product. I don't know how a company like Paychex can by SurePayroll and not make it better than what it is. People are nice but pretty much clueless and not helpful. Reason for choosing SurePayroll seemed easy. Easy to set up and use. was backed by Paychex so it seemed credible. Ha! I got fooled! Don't let it happen to you. Review Source Response from Paychex March 3, 2020 Michael, we are sorry that your experience with SurePayroll didn't quite meet your expectations. We would like the opportunity to investigate your feedback further. Please contact us at feedback@surepayroll.com or call our support team at 877-956-7873 so we can gather some additional information. We'll work with you to resolve any issues as quickly as possible. Thank you. VR Verified Reviewer Office Manager Facilities Services Used the software for: Less than 6 months ### "Impossible to get Customer Support or help" January 26, 2022 1.0 Frustrating. Pros Before your purchase the product, they are very attentive. But after you have purchased the product, you can not get to customer service. I just purchased the service Dec 31, 2021 and haven't been trying to get support from that point. I can not not get any customer support. Cons When you call Customer Service - you are placed on hold forever. They say "wait time is over 30 minutes" but I was on hold for 2.5 hours, and then the line got disconnected. You call back and you're placed back in line (now "wait time of over 45 minutes"). They give you an option for them to call you back and supposedly you don't lose your place in line. After several hours, you get a call back and you are placed back in a wait line. After 1.5 hours of waiting, after they called me back, I hung up. I do this several times at different days and at different times. I tried to call the sales people that I purchased the product from. They won't call back or email me back either. Reason for choosing SurePayroll Considering moving away from SurePayroll because of the lack of support Review Source LP LaVergne P. Bookkeeper Accounting Used the software for: 1-2 years ### "You wanted feedback so here it is" March 18, 2020 4.0 Overall, I like SurePayroll but I'm not as big a fan as I once was and not sure the people that do the setup are as knowledgeable as other PR sales staff are. Pros For a small business without many benefits to manage, it is a good choice and a cost effective one. Cons All things are not intuitive or easily explained. I've worked with Paychex (your mothership) and ADP for many years, the latter being my least favorite, Paychex being the best. But some of your changes are clunky and if you aren't used to the software you may go down the wrong road only to have all the info deleted. Example, you enter payroll and then realize you need to change something (client sends last minute email with a change) and instead of being able to 'save' and make those changes, which in my mind should be able to just update in the payroll info, you lose all your input. That doesn't make sense to me. I think users would have more success if the sales person OR a training person, for new users, had a short session that would go through some of these processes. ALSO, not all customer service people are made the same. For the most part, the people I have talked to have been helpful, but it's been a 50/50 experience. One woman I wanted to hang up on her because she did not have a good attitude. The other problem I had was when a new client was set up. An employee was missed even though the 941's & DE9C's were forwarded - my client was charged for adding that missing employee and when I asked on several occasions, HOW DID YOU BALANCE (which you couldn't have since you would use the 4 qtrs of reports) I never got an answer. I asked that the charge for corrections be shared and the fee was cut in half. In my mind this was an error on your side. Reason for choosing SurePayroll Cost Review Source Response from Paychex March 19, 2020 LaVergne, thanks for sharing your feedback. We're sorry your experience with SurePayroll didn't meet your expectations. Please feel free to reach out to feedback@surepayroll.com with any further comments, concerns or suggestions you wish to share. We would love to make things right if you give us a chance. AK Ashish K. Owner Computer Software Used the software for: 2+ years ### "Better of the worse - No customer service" April 26, 2021 4.0 I was with Gusto for one month, and came right back because as the title of my review is "Worse of the worsts." Pros SurePayroll has been around for a long time. I used to run payroll for my company with over thirty employee, back in 2004. The portal had always been user friendly and full of features I needed like multi-state filing etc. Now, I use the portal to conduct payroll for just myself. Cons SurePayroll has been charging me $55 per month for payroll. Their website (SurePayroll.com/pricing) clearly states $29.99 per month + $5 per employee. Since I use QuickBooks integration, that is additional $4.99, which should bring my bill to $40 per month. I have been unable to get this issue corrected. The support emails go to this black hole with no tracking, as there is no Inbox built into the portal. They try to resolve issues by calling you back at their schedule, which may not be convenient to you. Calling them back and finding a human to talk to, is almost impossible during the tax season. Most issues like mine can be simply resolved over an email exchange. Support used to be great during the original \[SENSITIVE CONTENT HIDDEN\] time. Since PayChex took it over, the support has gone down the tube. I won't be surprised if PayChex's end game is to merge the product with PayChex Flex. The company address still says Glenview IL, however, the letters sent to this address are being forwarded to PayChex's corporate office in Rochester NY. Don't expect a reply from there. There is a guy, \[SENSITIVE CONTENT HIDDEN\] at SurePayroll, who always responds to a negative review. I even sent him an email to ask the correct corporate address. He never responded. Review Source Response from Paychex April 28, 2021 Ashish, we are sorry that your experience with SurePayroll didn't quite meet your expectations. We would like the opportunity to investigate your feedback further. Please contact us at feedback@surepayroll.com or call our support team at 877-956-7873 so we can gather some additional information. We'll work with you to resolve any issues as quickly as possible. SA Sean A. Founder E-Learning Used the software for: 2+ years ### "Surepayroll DEVASTATED my business. DO NOT USE if you care about compliance" February 5, 2021 1.0 We are trying to navigate the remote working situation as many business are I imagine. It is a grey area which state to tax employees in as the company is based in California and some of our workers decided to reside in other states. One employee decided to stay in New York, so we decided to amend his returns to reflect his NYC residence, seemed like the right thing to do. Surepayroll charged a large fee for this amendment. I then received a $27,000 fine from New York for not having workers comp insurance. Now the NY website says teachers don't need workers comp, which makes sense as our tutors teach on their computer in the bedroom and have no chance of injury. However as an out of state business it turns out they require it for all employees. Surepayroll gave NO guidance on compliance whatsoever. Once I received the fine they did NOTHING to help me resolve it, other than send an insurance salesperson my way. All decent payroll firms help with compliance, switch to Gusto they force you to be in compliance before you set up an account. This fine is forcing us to close our doors in New York. The entire reason I pay a payroll service is to help navigate situations like this. Using this service is probably the worst business decision I've ever made. I now owe $27,000 to NY which I absolutely don't have and don't expect to have anytime soon. This has been devastating. Surepayroll made it clear that they could care less about resolving the issue. Pros Somewhat easy to use, though the website is really cheap looking. Cons They do not assist with state compliance at all. Reason for choosing SurePayroll Price Review Source Response from Paychex February 9, 2021 Sean, we are sorry that your experience with SurePayroll didn't quite meet your expectations. We would like the opportunity to investigate your feedback further. Please contact us at feedback@surepayroll.com or call our support team at 877-956-7873 so we can gather some additional information. We'll work with you to resolve any issues as quickly as possible. GN George N. Staff Psychologist Hospital & Health Care Used the software for: 6-12 months ### "SurePayroll Review" March 13, 2020 5.0 I have realized that payroll can be far cheaper than I initially thought without going with a company who has no backing from a larger institution. Other than this, Paychex acquainted me with most aspects of payroll prior to signing up. Pros I liked the price point for my sole proprietor small business without losing the connection to Paychex. It was far less expensive than SurePayroll while being in the SurePayroll family. The customer support and user experience were both excellent and made it easy to handle payroll. They also assisted with compliance needs which was expert and helpful Cons First there is a bug in the software for remembering a specific computer re: two factor authentication. However, the larger issue is the inability for PayChex to get on board with recommending or at least not badmouthing the product. I was approached numerous times to try and poach me back from SurePayroll and I was told SurePayroll would not be a solution that would help me when I closed my account with Paychex. That was truly disheartening but didnt stop my move due to the price point. That said, I felt that I had my money stolen from me by Paychex for not routing me to SurePayroll as SurePayroll covered my needs far more appropriately than Paychex. Reason for choosing SurePayroll I didn't -- I learned it was connected to Paychex, saw the price, learned they have access to past documents for easy migration, and had a tax/etc. compliance team, and I made the switch Review Source Response from Paychex March 17, 2020 George, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with SurePayroll. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We are sorry that you had to jump through those unnecessary hoops. Thanks again for your kind words. JL Josh L. Owner Telecommunications Used the software for: 1-2 years ### "Have been trying to cancel for 6 months" July 26, 2022 1.0 They are associated with RunPayRoll.com, this is just an 'updated' version, same login. Anyways, my business closed its doors at the end of 2021, in January I started trying to get my W-2s out and was unable to login to the site. I kept getting a security error come up and ask me to verify via text or call.. No worries. But they never came in, I tried multiple times. I called their support, waited on the phone for over an hour (it was during peak season but still). Finally I was able to at least get the W2s sent to me and was told to cancel my account I needed to login and do it. Again, can't login because the system was not sending out text/calls to my number. They even verified and confirmed it was the right number. The support person told me to email in to request cancellation, the email back said "Login to the system and cancel from there." I emailed back, saying I couldn't and I'm not going to spend another 2 hours on the phone trying to cancel. That was in Feburary, and since then they've been taking money out of my account each month even with NO employees in the system. Finally I got someone on the phone and they canceled my account once we went through the steps that I'd done 100x by now to try and login. So from Feb-July I was paying for a system that did not work, would not even let me login. I've requested a refund, but yeah that probably won't happen. Stay away, this is really a bad business. Especially when dealing with payroll. Pros When in business, it was easy to login and approve payroll Cons Their customer support is the worse I've ever encountered. Alternatives considered [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Review Source WC Wendy C. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Best payroll service at an affordable price" March 13, 2020 5.0 We have a very small dental office (5 employees) and I run the whole business aspect, so I needed a simple, easy to use solution for payroll. We had used ADP and Paychex for years and it worked. But when I moved to Surepayroll just to save money I didn't realize how easy payroll really could be. I love their online interface. Doing payroll takes me no time at all. The W2 reporting has been excellent as well. Pros It is very user friendly. I seldom if ever need any technical assistance, but when I have it was easy and the person helping me was extremely knowledgeable. Cons My employees have complained that accessing their account online has been difficult. We find that it doesn't work well on a smartphone and it must be accessed via a desktop or laptop computer. This needs to be addressed because many of my employees no longer have a computer at home. They rely soley on their phone or tablet for their computer needs. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Sure Payroll rep called me asking how much I was spending monthly on payroll. He said he could save me money, so I took the call and ended up switching. I really thought I would hate it because I had a really awesome payroll rep with Paychex, but found that since the system is so easy I don't need any additional assistance with Sure Payroll. Review Source Response from Paychex March 17, 2020 Wendy, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with SurePayroll. Thanks again for your kind words. JC Jean C. Owner Accounting Used the software for: 6-12 months ### "Sure Payroll is the perfect payroll platform for Companies with under 10 Employees" January 11, 2024 5.0 I first started with Sure Payroll as a new client was looking for an inexpensive payroll for her one person payroll. When we set her up and ran payroll once a month it was a breeze! I run a small CPA firm and often recommend payroll. This service I can provide using SURE payroll platform without breaking the client's bank. Pros I like the ease of use and set up. The pricing is important to a small business and I like the low monthly cost. I like that you can get charged monthly rather than by each payroll run. Cons The only con is sometimes the website is hard to navigate if you have a question or problem to resolve. However, if you call the customer service with a help code they usually answer all questions. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Mainly for price and ease of use. Also, i receive a nice $300 gift card for every referral. Review Source LP Letitia P. Chief Financial Officer Non-Profit Organization Management Used the software for: 1-2 years ### "Healing Hearts Review" March 13, 2020 4.0 Since Sure Payroll pays and files all employee taxes for local governments we were made aware of a situation in another state where the employee should have been paying county AND city taxes that we were not aware of before. By using Sure Payroll and them filing on our behalf saved us hundreds of dollars in penalties and late fees. Pros I really like the reminder emails so that I don't forget to enter the information necessary for the payroll to be processed. I also really like that they take care of the necessary filings for all employee withholdings and tax payments. The software is very easy to use and if I have any questions, their customer service is very helpful and willing to assist with any issues that arise. I was not a part of implementing the change of our payroll to the Sure Payroll software so I can't personally speak into the ease of integration. I am not aware of any problems during the switch to the new payroll system. Cons I am not able to print the summary reports from the printer icon. It forces me to download the report and then print it. It seems odd to have a feature that doesn't work. I'm not sure if it isn't compatible with my printer or why it doesn't do anything when I click the printer icon. Reason for choosing SurePayroll Unknown Review Source Response from Paychex March 19, 2020 Letitia, thanks for leaving us such a wonderful review. We are thrilled that you love your experience with SurePayroll. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for your kind words. MK Melinda K. President Marketing and Advertising Used the software for: 1-2 years ### "SurePayroll - Best Option for Small Businesses" March 13, 2020 5.0 SurePayroll is amazing for my small business. It enables us to focus on the work we do, not the administrative task of doing payroll. We do not have an HR dedicated person so being efficient is #1 priority. Pros This software has enabled us to free of so much time. We used to do payroll manually and it would take 4-6 hrs. Now, we get it done in a matter of minutes. That alone makes it worth the money! Cons Overall, I don't have many cons. There was a bit of a roughness in the beginning but it has all been smooth sailing since. Alternatives considered [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Reason for choosing SurePayroll Honestly, we had a wonderful sales person who is no longer with your company. She pitched my husband first and he was the first to test for his small business. It was great for him so that was enough for me to sign up. The price, quality, etc. were in line with our needs. Review Source Response from Paychex March 19, 2020 Melinda, thanks for leaving us such a wonderful review. We are thrilled that you love your experience with SurePayroll. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for your kind words. MD Maria D. Treasurer Writing and Editing Used the software for: 1-2 years ### "Great Option " January 19, 2024 5.0 Pros Surepayroll is easy to use. The website is very intuitive and on the rare occasion when I needed help, \[sensitive content hidden\] responded quickly and provided great directions. He has always (the 2 times I needed help over the last 15 months) solved my issue on the first contact. Unlike QuickBooks (which is about twice the cost) SurePayroll has been frustration-free! Cons Nothing! As stated above, working with SurePayroll has been a frustration-free experience! Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Quickbooks was not responsive when I needed help. Review Source Similar Products Featured