# Page 3 | SurePayroll Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is SurePayroll the right Payroll solution for you? Explore 305 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/225706/SurePayroll/reviews --- SurePayroll 4.2 (305) [View alternatives](https://www.capterra.com/p/225706/SurePayroll/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of SurePayroll ## Showing most helpful reviews Showing 51-75 of 305 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RR Raymundo R. IT Manager Real Estate Used the software for: 2+ years ### "Overall Great Payroll system" April 2, 2023 4.0 Overall Surepay provided all the necessary platforms and features that will suffice for smaller companies. Pros I enjoyed the dedicated portal for all accounts. It also allowed us to view all previous stubs and download w2 forms as needed from mobile. Cons Not much I didn't like about Surepayroll.Perhaps sometimes the logging-in procedure was a bit hard due to the security authentication feature. Review Source AS Angela S. Owner Retail Used the software for: 2+ years ### "Not Fancy but very dependable" November 22, 2020 4.0 Surepayroll has amazing customer support. You don't have a dedicated specialist, but no matter who you get it's great. In over 5 years I have used Surepayroll I have never had an issue with my federal or state filings. Payroll is easy to run and check for errors. After previous experience with Quickbooks and recently with Paycor, Surepayroll is definitely the superior product as far as running payrolls and staying compliant with the IRS goes. Pros Ease of use Intuitive interface Dependability Customer service Cons No reminders for reviews Birthday reminders are spotty No self onboarding Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Reason for choosing SurePayroll It was cheaper Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) QBO was not reliable making tax filings or payments Review Source Response from Paychex November 25, 2020 Angela, thanks for leaving us such a wonderful review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for your kind words. AT Anne T. VP of Finance and Sales Medical Practice Used the software for: 2+ years ### "SurePayroll" April 28, 2023 5.0 Pros It's easy to use and the cost is very reasonable. Quick to respond when we need support/assistance. Cons Nothing that I can think of right now. We've not had any issues. Review Source SN Shawn N. Operations Manager Media Production Used the software for: 2+ years ### "SurePayroll Meets Our Needs" January 19, 2024 5.0 Pros SurePayroll was exactly what our operation was looking for: Ease, Simplicity and Functional. It also helps that we very rarely need any customer service assistance. The online portal is easy to use and pretty straightforward in that even a beginner in the world of Payroll can figure it out and learn it in no time! Cons We don't always need the service depending on how revenue is coming in and so it would be nice to pause the service during the periods when it is not needed rather than continue to be charged the monthly fee. Alternatives considered [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) Reason for choosing SurePayroll Price and Ease of Use. Plus the initial agent was very helpful is confirming that this product would meet the needs of our non-profit. Review Source YS Yufen S. Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Recommend to everyone " January 16, 2024 5.0 I am using Sure Payroll for 3 months and happy with Surepayroll. I was very frustrated with my previous payroll company (Axx), now I am happy switching to Sure Payroll. Highly recommend to everyone! Pros Simple & easy to set up & simple to use the app.Provides what I need for payrolls. Cons Report has manual setup to get. If it can be automated monthly email to the customer, it would be helpful. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Frustrated with the set up & security check process. When call customer service, called&talked to 3 different departments, and still couldn’t get things set up correctly. Like accounting, banking, and customer service are not communicating and not knowing their own policy. The worst part is: they keep saying the problem is solved, but it happened again & again! Review Source LB Lisa B. Owner/Director Education Management Used the software for: 1-2 years ### "Payroll Software" March 23, 2020 5.0 I love the fact that if someone loses their W2 for taxes or needs copies of their W2s or paystubs it's literally at their fingertips. There's no waiting to hear back from an accountant. As long as you have your user name and password, you're good to go. Pros I like the fact that everything is done online and there's really no need for phone communication unless there's a problem. I get it done fast, and all tax info is right at my fingertips and there's no waiting for your accountant to get back to you on that information. Cons I honestly feel that there is no improvement needed. I know no one is perfect, but this company truly knows what they are doing. Their software is so easy to use and very convenient. This can be done anywhere! Alternatives considered [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Reason for choosing SurePayroll The price was right and I felt like there was more available at my fingertips than what they offered. I would rather put in my information and not have to deal with a company verbally every time something needs to be done. Review Source Response from Paychex March 24, 2020 Lisa, thanks for leaving us such a wonderful review. We are thrilled that you love your experience with SurePayroll. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for your kind words. DV Donna V. President Food & Beverages Used the software for: 2+ years ### "Donna VanDenburgh" February 11, 2022 5.0 Overall the product is great. Good platform and so easy to use but what happened recently with them not answering the phone can't happen again or I would go to another payroll company. Pros The product is user friendly and handles all your payroll needs. Cons The customer service. I got locked out of my account and tried reaching someone for 2 days. I stayed on hold one day for 54 minutes and 45 minutes the same day and the next day i stayed on hold for 1 hour and 45 minutes. No one answered. I had to reach out to a contact I had for another SurePayroll product and she was able to solve it. I cannot believe that no one answered. Review Source DR David R. General Manager Writing and Editing Used the software for: 1-2 years ### "Easy, Peasy with SurePayroll" March 13, 2020 5.0 My experience has been great, and when I've needed customer service they have been helpful. However, recently I had to get Cust. Ser to fix something regarding payment of a tax that is no longer a valid tax in the state. I believe that I sent whatever notification I received about our payroll taxes to them. I was not aware of this, but our CPA pointed it out while they were doing the monthly books. I think that Sure Payroll screwed up and they gladly said they would do what was needed to get the money refunded. They FAILED to tell me that that service would cost $200.00. My refund was only $126.00. I would have skipped it... or done the refiling myself. All of a sudden I see a $200 deduction from our checking account from them. I called and was told why and offered no explanation as to why I wasn't told. I'm sure it's in the terms and stuff... but I really think this misfiling was their fault. Anyway, that is my major complaint. Pros Set up was extremely easy. Sure Payroll did every thing for me, practically. Using the software every other week is simple and when I want to add something, it is relatively easy to do. I highly recommend it and it is a very good value. Cons Some of the terminology is a bit confusing, but I have no real complaints. Reason for choosing SurePayroll Price and promised ease of use/support. Review Source Response from Paychex March 17, 2020 David, thanks for sharing your feedback. We're sorry your experience with SurePayroll didn't meet your expectations. Please feel free to reach out to feedback@surepayroll.com with any further comments, concerns or suggestions you wish to share. We would love to make things right if you give us a chance. CF Cherie F. Managing Member Medical Devices Used the software for: 1-2 years ### "Definitely recommend SurePayroll" March 23, 2020 5.0 Pros We chose SurePayroll because we opened a second location in another state and the service we were using at that time could not handle multiple states. SurePayroll is easy to use, efficient, handles employees in multiple states, has great customer service, and is cost effective. It was also easy to set up when changing from another company. On those few occasions I had a question, SurePayroll was easy to contact and quickly resolved my questions. I've used both telephone support and live chat, and both were great. I would definitely recommend SurePayroll! Cons No cons. We've been using the software for almost 2 years, and have been very happy with both the software and the customer service. Switched from [Square Payroll](https://www.capterra.com/p/170266/Square-Payroll/) We were happy with Square Payroll, but we opened a second location in another state and needed a payroll solution that could handle employees in two states. Review Source Response from Paychex March 24, 2020 Cherie, thanks for leaving us such a wonderful review. We are thrilled that you love your experience with SurePayroll. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for your kind words. VR Verified Reviewer CEO Consumer Goods Used the software for: 1-2 years ### "RUN RUN RUN - THEY COLLECTED TAXES AND THE IRS CAN'T FIND THEM" February 7, 2024 1.0 Pros Nothing - I've called their customer service 6+ times this week and they are no help. Cons I used Surepayroll in 2022 and recently heard from the IRS that Surepayroll hasn't submitted my tax dollars. I am now chasing/begging Surepayroll to help locate the missing money. Review Source TS Tom S. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "A good easy software to use" January 20, 2024 5.0 Pros I like the easy use of the software. Easy to setup employees and run reports when needed. Cons Not easy to setup sick pay for NJ. It is a manual process currently. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Price! Price! Price! Were paying for many ADP features that we didn't use. Review Source JP Joseph P. Principal Non-Profit Organization Management Used the software for: Less than 6 months ### "Simple and easy to use. Customer service getting set up was excellent." January 4, 2024 5.0 I'm extremely happy with my choice for payroll. The cost was about the lowest I saw for our organization but it provides options and features that much more expensive software didn't have. Pros \[sensitive content hidden\] was extremely helpful in getting everything set up for my client. He has continued to keep in touch to make sure I am getting everything that I need. Super customer service! The software is easy to use and allows quite a bit of flexibility. There are tons of features that I don't even use but it could handle much larger and complex organizations that what I am working with. Cons The location of some of the reporting on the webpage took a little bit to figure out and I still have to go searching a bit. Using the software to get payroll in was easy and straightforward. The reports afterwards not so straightforward. Review Source PM Peter M. Optician Retail Used the software for: 1-2 years ### "Great customer support!" March 18, 2020 5.0 Overall I would say that I am very satisfied with my experience with the service SurePayroll provides. The monthly fee is a little high for a very small business. I would suggest they drop the rates a little for business with under 3-5 employees. Pros We utilize SurePayroll to help with all the technical aspects of making sure our business is up to date with all the various payroll taxes associated with our state and federal requirements. Being a first time small business owner I was concerned if I was meeting all the various tax payment requirements and SurePayroll now allows me to focus on running the business day to day without being worried if I've missed any of the various payments required with running payroll. I love the peace of mind knowing that SurePayroll has me covered if anything does get overlooked, too. Cons The fact that I need to validate my computer ever single time I access the website even though I check the box that states: "remember this device" when I sign-in to the website. Reason for choosing SurePayroll introduction price point was good Review Source Response from Paychex March 19, 2020 Peter, thanks for leaving us such a wonderful review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for your kind words. Shakir A. CEO and Founder Hospital & Health Care Used the software for: 2+ years ### "IF YOU LOVE HIDDEN FEES" January 21, 2019 1.0 Pros they have relatively easy to use UI and nothing else Cons After being with the service for 2 years. They incorrectly filed my taxes 3 times in that time period. Which I didn't cause any issue for the service even though it caused 3 months of headache. Then this year I received $545 in fees which consisted of "expedited payroll", "cancel payroll", and "returned direct deposits". I asked for a refund on the only $150 worth of "returned direct deposits" and was told no. So if you love a company who has horrible customer service, messes up your taxes, and then charges you fees....pick this one!!! Review Source DM Debra M. President Consumer Services Used the software for: Less than 6 months ### "Great software, but terrible customer service" March 20, 2021 3.0 I am so sorry I ever switched from Paychex to Surepayroll. The software is fine and user-friendly, but if you ever need customer service, you can count on a 45 minute wait on the phone, no follow up calls or emails on issues, possible trouble with the IRS from lack of follow up on tax issues. Customer service reps are friendly once you reach them, but that doesn't help when I am getting "late" tax notices from he government for bills that should have been paid by Surepayroll. I'm ready to find another company. Pros I like the software, as long as I don't need assistance. Cons The button to "exempt from SUI" when entering employee information is automatically set to yes. Although this was an oversight on my part, I think it should be set to "no", and the administrator should have to click yes. This mistake ended up costing me $2700. And I have been trying to resolve it with customer service since January. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing SurePayroll Cost Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) To save money Review Source Response from Paychex April 19, 2021 Debra, thanks for sharing your feedback. We're sorry your experience with SurePayroll didn't meet your expectations. It was an uncommon instance and we'll do better. Please feel free to reach out to feedback@surepayroll.com with any further comments, concerns or suggestions you wish to share. We would love to make things right if you give us chance. VR Verified Reviewer Owner Individual & Family Services Used the software for: 6-12 months ### "Terrible customer service, old tech" March 9, 2022 2.0 Pros Easy to process a normal payroll with no deviations Cons You are required to use two-factor authentication every time you login, and the system is slow in recognizing the numbers as you type them. It gives you the option to "remember me" except this option doesn't work. A customer service rep told me that they didn't build this into the software, my browser offers it, except it's clearly designed with the same UI as their system. Additionally, you cannot do a password reset from the app, you must do it from a computer. And you can't copy/paste your temporary password, you have to type it...such weird and archaic usability. Customer service is as TERRIBLE as everyone else has said. Minimum 40 minutes on hold even when you get a call back. My employee has been completely unable to login to the system for over a month, and tech support cannot pinpoint the problem. Customer service says they will escalate, and a week later I receive an email that says the exact same trite steps as they provide everyone on the first troubleshooting call. Review Source KJ Kathie J. Owner Hospitality Used the software for: Less than 6 months ### "PITA to use" May 10, 2021 3.0 See above. Sucks. Pros I just needed a payroll system ... I didn't believe all the hoops I would have to jump through. Cons 1 - I travel a LOT. So I want to do payroll on the plane. HA. They need to send a text verification ... try that while at altitude. 2 - Auto generated reminders can NOT be turned off. HIGHLY annoying to get them 3x per week. 3 - Adding employees? Can't do a partial add ... has to be complete. Let's say you are missing the direct deposit info on a new employee ... to get past the screen? Have to check "manual check." Then? You can still enter all the payroll. BUT ... when you then get the DD info? It wipes out the payroll info for the period - not just the employee in question but ALL employees. ROYAL PITA to use. Reason for choosing SurePayroll They responded more quickly. Review Source Response from Paychex May 19, 2021 Kathie, thanks for sharing your feedback. We're sorry your experience with SurePayroll didn't meet your expectations. Please feel free to reach out to feedback@surepayroll.com with any further comments, concerns or suggestions you wish to share. We would love to make things right if you give us chance. RW Randall W. Office Manager Consumer Services Used the software for: 2+ years ### "Efficient and Reliable" March 18, 2020 5.0 Excellent. Pros What do you say about a product that just works. This is the simplest, most straight-forward payroll software with which I have ever worked. Once you have entered all of the required information your off and running with out a hitch. If you need customized deductions just add them. SurePayroll is proactive with reminders concerning processing cutoffs, holiday's, etc. that could affect your processing or direct deposits. Customer Service is a short call away and has always been knowledgeable and efficient at solving my problems. Cons If there has ever been a Con to working with SurePayroll, I have long since forgotten about it. The only Con would be if they took it away from me. Review Source Response from Paychex March 19, 2020 Randall, thanks for leaving us such a wonderful review. We are thrilled that you love your experience with SurePayroll. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for your kind words. Holly D. Used the software for: 1-2 years ### "Good and Bad" October 26, 2017 3.0 Pros Lets employees know that they received their monies and they can access their information themselves. Processes the quarterly taxes quickly and so far correctly. Great and competitive pricing. Cons Operates on percentages so if a employee works in more than one department, you have to use a percent and the payroll taxes are not the exact amount for the general ledger. Customer service is sometimes slow to respond. Does not respond on new state changes very quick. I had to ask 3 times and I had to get the new information changes for them. I have to enter the department worked in each week. The software does not remember from previous week. Review Source SB Shannon B. Owner Hospitality Used the software for: 6-12 months ### "Taken advantage of in natural disaster " January 16, 2024 1.0 Unnecessarily Stressful & disappointing. I have been in the Hospitality Industry for over 35 years. You cannot give customer service without a willingness to be helpful. It’s that simple. Pros I was a satisfied customer of Sure Payroll. When a natural disaster struck my town and shut down my business they took advantage of me. They have continued to charge me for an account that I was told would be closed. They filed false reports with the IRS. The most passive aggressive and condescending customer service rep. Told me that I would have to “dealt with it on my own”. She did not help me close my account. I have not be spoken to that way while asking for help in a long time. Cons Customer service. One of the worst experiences I have had. Very stressful when dealing with something sensitive like the IRS. Switched from [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/) Price and recommended by another business owner. Review Source JO Jacob O. President Commercial Real Estate Used the software for: Less than 6 months ### "Absolutely, Positively, Miserable Experience with ZERO Customer Support" March 7, 2023 1.0 Absolutely, positively, miserable. I wouldn't use this company if they were the last company on the planet that offered payroll services. Pros Nothing. They provide nothing beyond what other services provide. Cons We signed up and used the service for a few months, then needed to make a switch to another service for technical reasons. It took us 29 emails and 14 phone calls to cancel the service. They couldn't care less about customers that desire to cancel. On the other hand, if you're thinking of singing up you will receive a phone call and/or email within minutes. But....if you want to cancel, be prepared. Canceling is about as difficult as disarming a nuclear bomb. They do EVERYTHING within their power to prevent you from canceling, including disabling the ability to cancel from within your account, refusing to return your calls and emails, hanging up on you, transferring you to a deadline, and requiring you to jump through countless hoops. I estimate their onboarding process is 100 times easier than their offboarding process, which they couldn't give two shits about. Review Source BJ Benjamin J. Chief Operations Officer Management Consulting Used the software for: Less than 6 months ### "A great choice for any Start Up" January 23, 2024 5.0 I would highly recommend it to any business operation of any size. It has been an affordable and highly functional resource for us. Pros Inexpensive to set up and highly functional features to address the needs of small, medium or large scale operations. Cons Our experience so far has been extraordinary. We have been using the system for about 3 months and the utility has been extraordinary. Customer service and support has been outstanding. I am yet to have a complaint. Reason for choosing SurePayroll SurePayroll came highly recommended. We could have contracted with a local company called Berndt to handle payroll and taxes but SurePayroll was an affordable and more relevant tool to accommodate our size and need Review Source JA Jocelyne A. Bookkeeper Accounting Used the software for: 2+ years ### "Most easy to use " January 4, 2024 5.0 For me the best experience. easy to use anytime Pros The customer service is outstanding. Very appreciate Cons the website is easy to navigate. I recommend for each of my client Review Source JG Jeffrey G. Director of Operations Insurance Used the software for: 2+ years ### "Excellent Service" January 4, 2024 5.0 Pros Ease of use, I can approve payroll quickly and efficiently. Cons I don't have any cons with the site. I'm happy with it overall Review Source TT Tina T. Office Manager Airlines/Aviation Used the software for: 1-2 years ### "Value" March 27, 2020 5.0 Overall great product. I highly reccoend this platform. Pros Great value for the cost. Excellent customer service. Cons Reports can not be customized and there are limited standard reports. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing SurePayroll I need Customer Service to answer technical payroll questions. Sure Payroll has awesome customer service; quick response time with knowledgeable team. Calling QuickBooks would take hours. Review Source Response from Paychex March 30, 2020 Tina, thanks for leaving us such a wonderful review. 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