--- title: "HelpCrunch Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is HelpCrunch the right Live Chat solution for you? Explore 195 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/225716/HelpCrunch/reviews/" page_type: "reviews" language: "en" --- HelpCrunch 4.8 (195) [View alternatives](https://www.capterra.com/p/225716/HelpCrunch/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 11th, 2026 # Reviews of HelpCrunch Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews Anastasiia S Marketing managerDesign, 11 - 50 employeesUsed the software for: Less than 6 months. “HelpCrunch chat helps us maintain consistent communication with our clients and prospects across all channels and upselling to them with automated email campaigns and proactive messages.“ October 14, 2024 JZ Justin Z Web DeveloperInformation Technology and Services, Self-employedUsed the software for: More than 2 years. “Mobile app notifications are late or sometimes did not appear.“ December 21, 2021 FP Fiodar P CEOProgram Development, 2 - 10 employeesUsed the software for: More than 2 years. “HelpCrunch solved our problem of missalienged communications across channels, allowing to connect our mobile apps, social media messengers and live chat on website onto a single dashboard.“ September 9, 2024 RM Rodney M CeoInformation Technology and Services, 11 - 50 employeesUsed the software for: I used a free trial. “Support was ok to poor and they are over charging for importing data into the system (quoted me $300+). “ January 31, 2021 OS Oksana S Customer Support LeadNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “Analytics As a customer support manager I really appreciate the analytics section which helps me easily check the average handling time, response time, missed chats workload by hours etc.“ August 22, 2024 Cd Cesar d DeveloperInternet, 2 - 10 employeesUsed the software for: I used a free trial. “I have a really hard time staying logged in when I'm on a desktop and a laptop.“ November 20, 2020 FP Fiodar P CEOProgram Development, 2 - 10 employeesUsed the software for: More than 2 years. “It's possibility to automate the responses to common questions and powerful customization of the inbox dashboard for faster resolutions and save time for agents“ September 9, 2024 LM Louis M FounderEnvironmental Services, Self-employedUsed the software for: I used a free trial. “As someone with zero tech background it took me two days to implement the code into my website.“ September 14, 2021 ## Showing most helpful reviews Showing 1-25 of 195 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lana B. CEO Internet Used the software for: 6-12 months ### "The software that really helps " August 23, 2019 5.0 HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat. All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure. One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :) Pros HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups. I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has. Cons There is nothing I can list here :) Like... really nothing :) Alternatives considered [Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/) Reason for choosing HelpCrunch The features, attractive design, functionality, price, online support have won in comparison with our previous platform (Drift) and a few that we were considering. Review Source Response from HelpCrunch September 6, 2019 Lana, you made our team's day. Thanks for all the love! We're super glad to have you and supporthunt team as our loyal customers. GG Grant G. Senior Technical Lead Computer Software Used the software for: 6-12 months ### "Good chat client for customer support and feedback" September 10, 2020 4.0 We use HelpCrunch as our primary support tool (for potential customers with questions, for customers with questions, for feedback reports, etc). Installation and subscribing was easy using a WordPress plugin, and the interface is easy to understand, configure, and use if you're familiar with web interfaces like Google Apps, Intercom (to which HelpCrunch is very similar, and far less expensive). The mobile app allows us to respond immediately to customers without being tied to a desk. Being in the early stages (first year) of a software release, this allows us to get immediate feedback from our customers, and, possibly more importantly, from those who would be our customers except for some reason, so that we can make good decisions. Pros \- Easy to install - Good basic chat functionality with the ability to scale - Inexpensive for chat, and, again, can scale in price as new features are added - Looks good (both the chat that faces the customer and the user interface for our support people) - Ability to capture customer's email address or not based on a schedule, so that we can allow customers rapid access without entering personal information during business hours, but require name/email after hours - Responsive customer support Cons \- Occasional bugs, e.g. schedule not triggering at expected times - Lack of some basic functionality at lower pricing levels (e.g. if a customer chats, then goes offline, the software won't email the customer that there's a new message unless you're on a higher plan that costs twice as much) Alternatives considered [LiveChat](https://www.capterra.com/p/62194/LiveChat/) Reason for choosing HelpCrunch (We also considered a few other chat clients). We plan to use the chat largely for direct interaction and solving of issues, and HelpCrunch seemed best suited to that purpose - e.g. we could use the built-in knowledge base. Other chat clients were either targeted at lead generation or were just too expensive for a small team. Review Source Response from HelpCrunch September 14, 2020 Thanks a lot, Grant! JZ Justin Z. Web Developer Information Technology and Services Used the software for: 2+ years ### "Good Live Chat and Knowledgebase Software with Affordable Pricing" December 21, 2021 3.0 Nice UI and easy to use interface. Easy setup. Affordable pricing. Pros Knowledge base accessible from Chat Widget. Auto messages. Bulk email. Mobile apps. Cons Mobile app notifications are late or sometimes did not appear. Review Source VR Verified Reviewer Developer / CEO Computer Software Used the software for: 1-2 years ### "Good but app can be better" September 2, 2019 4.0 I like the chat and the history of the chat by user/contact. If the mobile app could show me the meta data when a chat comes in, that would be perfect. Pros I use HelpCrunch because i needed a more advanced chat solution. I use the chat to support my logged in users. I do not want to aks them name or company (meta data) as i have this info as they are logged in already. It was important the chat had a mobile (iOS) app, so i can give support on the road and as soon as possible. Looks nice and professional. I do not use a lot of the other functions, like the Knowledge Base. Cons I have asked support multiple times to improve the mobile app. As a chat comes in, i can only see the name and none of the meta data, which is very important to me. I don't understand why this is not in the app, as it is an important part of the help solution. The web application in the browser is a bit heavy. I could not (or very slow) load it on slow (hotel) internet connections. (working in Safari) Switched from [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) HelpCrunch looks much nicer (chat bubble etc) Review Source Response from HelpCrunch September 3, 2019 Hey there! Thanks for all the feedback. Our support team received your request regarding user data in mobile apps. We've already added this to our backlog and we'll see how soon it will be implemented :) We'll also look into the slow app loading on low internet speed. Stay tuned! If you want to receive updates on those, just ping our team and we'll be sending you updates on periodic basis. Bhushan L. Marketing Head Information Technology and Services Used the software for: Less than 6 months ### "Sales Acquisition and Retention With HelpCrunch" August 20, 2019 4.0 Initially, we tracked our user behaviour of users coming on to the page. With this we tried to figure out what time most of the user are active and online, this helped us to followup with the user effectively and also helped us to improve our conversion rates to 12%. Now, we are trying to send multiple follow up messages from the start with strong CTA's and have seen significant growth in sales. Pros Iam a noob developer and i have a responsibility of finding better customer relation management chat bot which improve my sales, i was on hunt for chatbots which is easy to use and customise, this is when i came across helpcrunch as i saw it gives me many integrations like mail and text where i get notified when an user has any concern. Along with this i also liked the customisation menu which is properly structured so that every entity can be changed with ease. As it also give 14 day free trial, this will altogether will get a customer and retain them effortlessly. Cons I liked pretty much everything, only thing i feel like can be improved is widget customisation along with the sizes and colours, this will make completely handful to the user. Reason for choosing HelpCrunch Main reason of choosing helpcrunch over intercom is pricing as helpcrunch gives same features like intercom for the best price and affordable. Review Source Response from HelpCrunch September 5, 2019 Hi Bhushan! Thanks a lot for sharing your experience with HelpCrunch. Seeing those conversion, sales and retention metrics improve is what it's all about. As to the widget customization, we've looked at dozens of other live chat solution and couldn't find a more customizable chat widgets. On HelpCrunch you can change widget size, colors, and there are many other customization options to play with. Nevertheless, we're constantly adding new exciting tweaks and features to the live chat. Feel free to reach out to our team to share your suggestions. Cheers! Mitch B. Co-Founder E-Learning Used the software for: Less than 6 months ### "Great platform to directly connect with customers" August 30, 2019 5.0 So far it's been great. I saw many people raving about their customer support and yes, it is legendary! So far I've only interacted with them twice and it's been great! Pros I'm loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful. The best thing however I think is just how easy it was to get setup and start having real conversations with people. Cons It's really a small thing, but I'm looking forward to when they can allow us to send verified email from our own domains. For the moment this isn't a deal killer for us, but it will be nice to have the highest deliverability possible using our own custom domains. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reason for choosing HelpCrunch It was recommended in a private group I'm in. Review Source Response from HelpCrunch August 30, 2019 Thanks so much for the kind words, Mitch! Jelena C. Sales manager Apparel & Fashion Used the software for: I used a free trial ### "I have been using and testing numerous apps so far, and Helpcrunch is truly a winner. " January 22, 2021 5.0 The best option for small businesses Pros User-friendly admin panel, great price, very helpful support, best-written knowledge base. The best alternative to Intercom. Lots of options. I am not even sure if I need a chatbot anymore, as there are enough options for using messages and popups. Easy to use for anyone. My newly hired inexperienced customer support agent just turned it on and understood all the features immediately. Cons Sending verified emails from our own domain would be good to have. However, support agents say it is coming. Alternatives considered [Re:amaze](https://www.capterra.com/p/132952/Reamaze/)[tawk.to](https://www.capterra.com/p/167792/tawk-to/)[LivePerson](https://www.capterra.com/p/225424/Conversational-Cloud/)[Crisp](https://www.capterra.com/p/151292/Crisp/)[LiveChat](https://www.capterra.com/p/62194/LiveChat/) Reason for choosing HelpCrunch Great price, has everything I need, ease of use, best customer support Review Source Response from HelpCrunch January 28, 2021 Thanks for your review, Jelena! Custom email domains feature will be added in the future for sure. Sumeet M. Founder Media Production Used the software for: Less than 6 months ### "The Intercom Slayer is Here" May 31, 2019 5.0 We're very much satisfied with the HelpCrunch and it was our wise decision to switch from Zendesk Suite. They really helped us in the migration and setting up our accounts. The pricing is very affordable. Pros What did I like most? Everything! Literally from the white glove support to user-friendly APIs. Plus the Android App is so amazing and very developed. Cons Nothing as such though we're looking for many more direct integrations with Salesflare and Platformly. Plus an SEO friendly Knowledge Base. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing HelpCrunch Zendesk was quite costly for us and its android app wasn't well developed so we switched to Helpcrunch. Review Source Response from HelpCrunch June 3, 2019 Thanks a lot for the review, Summet! We really appreciate the kind words. Our SEO-friendly Knowledge base is coming already this month - we will for sure let you know when it's released so that you can implement it for your business. Francisco O. CEO - Director Marketing and Advertising Used the software for: 6-12 months ### "Solid, stable and easy to use platform" May 7, 2019 5.0 We have increased the speed of our customer support team, happy customers and happy support agents. Pros Bugs free Easy to setup Affordable Stable and reliable Support Team Trustworthy Cons Lack in some integrations to extend functionalities and integrate with CRM's. Alternatives considered [Crisp](https://www.capterra.com/p/151292/Crisp/) Reason for choosing HelpCrunch Solid team behind the product, and bugs free platform. Review Source Response from HelpCrunch May 8, 2019 So great to see you've improved customer support team results with HelpCrunch! Be sure more integrations are coming later this year ;) Susan L. CEO Financial Services Used the software for: Less than 6 months ### "Excellent Software With All the Bells & Whistles Included" August 20, 2019 5.0 Our overall experience with HelpCrunch has been stellar and we've already made several extra sales that could have been lost because we were able to proactively reach out to website visitors and guide them along. Pros I've been looking for a help desk tool that combined the functionality of a helpdesk with the proactive in app messaging like Intercom. I've used both ZenDesk and HelpScout in the past and they just kept getting more expensive as they added features and functionality and it was getting cost prohibitive for our very small company. Now we have a solution that has everything we were looking for at a fraction of the cost. Cons The only issue we've had is that there are so many features, the learning curve to understand and implement everything is a bit steeper than previous solutions. But that will go away as we continue to learn about and implement the tool. Switched from [Help Scout](https://www.capterra.com/p/136909/Help-Scout/) We switched because they charge extra for what's included in HelpCrunch. Review Source Response from HelpCrunch August 21, 2019 Fantastic to hear about your results, Susan! We're looking to improve every feature onboarding very soon, so that you can learn quicker why and how you may want to use certain functionality. FP Fiodar P. CEO Program Development Used the software for: 2+ years ### "Elliminates all our support headaches" September 9, 2024 5.0 HelpCrunch solved our problem of missalienged communications across channels, allowing to connect our mobile apps, social media messengers and live chat on website onto a single dashboard. Agents reported improved productivity and overal they like the ease of use and ability to customize their inbox views and route tickets using automation rules. We also use workflows to send replies to repetitive questions without a need of human intervention. Pros It's possibility to automate the responses to common questions and powerful customization of the inbox dashboard for faster resolutions and save time for agents Cons Nothing to complain about so far........ Review Source Bogdan B. Marketing Team Lead Marketing and Advertising Used the software for: 1-2 years ### "Have been using HelpCrunch for over 2 years now" January 31, 2019 5.0 Overall, I'm happy with HelpCrunch and easily recommend it to folks looking for a great marketing and customer support software Pros \* Robust toolset of chat and email features, team reports are super useful too. \* Affordable price per agent is definitely a plus (I hated paying per contact on Intercom before - it was too unpredictable for our fast growing SaaS) \* Always helpful customer support assistants Cons None as of right now. We used to experience a few issues with it at the beginning, but everything works great for us currently. Probably the only thing I'd like to see improved is the speed of our emails deliverability (we have a 200K+ ema Review Source Response from HelpCrunch February 27, 2019 Thanks for the review Bogdan. We're glad to have SE Ranking amongst our customers :) We've recently rolled out an update that increases the email deliverability speed, as well as improves HelpCrunch service performance overall. I'm sure you'll notice the difference. Puneet B. Assistant Manager - Digital Marketing Internet Used the software for: 6-12 months ### "Easy to Use. " June 24, 2019 5.0 We are trying to automate the email communication to be sent to our seller base based on actions they perform on our platform. Helpcrunch offers a great way to achieve our marketing as well as business goals. Pros The platform is easy to use and it's auto message functionality lets us connect custom data variables in our backend to theirs. And we are getting good email open rates so far. Cons We are expecting some features around: 1) Connecting a custom email domain. 2) Reports for auto messages. Review Source Response from HelpCrunch July 5, 2019 Thanks for your review, Puneet! We're pumped you're seeing success with your marketing automation campaigns. We're definitely looking to add more features to our marketing software pretty soon which will help you in increasing your user engagement. Stay tuned! AB Albina B. Marketing Manager Civic & Social Organization Used the software for: 1-2 years ### "Comprehensive Features at an Affordable Price " August 25, 2024 5.0 From the first day of using HelpCrunch, we noticed many benefits of this product. The automated messages are great, and the ability to track customer journeys helps us provide better service. Highly recommended for any business! Pros HelpCrunch offers more features than other similar platforms at a fraction of the cost. The live chat and email functionalities work great, and the customization options are vast. Cons I did not find any significant flaws in Helpcrunch. Review Source Carsten S. Founder Computer Software Used the software for: 6-12 months ### "The rising star of customer support software" August 20, 2019 5.0 I've done a research and found out HelpCrunch would be the best fit for us. Their pricing is absolute fair. Pros I love their UI and the support is amazing. All found bugs were fixed in a short time and I always got a response. Cons Still some features are missing, but these are on the roadmap. For instance I am waiting for custom domains and auto message for incoming messages to the shared inbox. But I really miss the possibility to switch between different accounts on web and mobile. Switched from [Help Scout](https://www.capterra.com/p/136909/Help-Scout/) Costs ... Review Source Response from HelpCrunch August 21, 2019 Thanks a lot, Carsten. Your feature requests are definitely in our backlog, we should start working on those soon! OS Oksana S. Customer Support Lead Non-Profit Organization Management Used the software for: 1-2 years ### "Intuitive Interface and Insightful" August 22, 2024 5.0 Pros Analytics As a customer support manager I really appreciate the analytics section which helps me easily check the average handling time, response time, missed chats workload by hours etc. This helps with quick quality assurance evaluations and workforce management. Cons I didn't notice anything I wouldn't like Review Source VR Verified Reviewer Head of Growth Information Technology and Services Used the software for: 6-12 months ### "Intercom alternative" October 18, 2018 4.0 Our support and sales guys use Helpcrunch to communicate with our visitors, users and paying customers - all from a single dashboard. Pros We've switched from Intercom, so I'll highlight the biggest differences between HelpCrunch and Intercom: 1) Prices - Helpcrunch became a 7 x cheaper solution for our customer support compared to Intercom 2) Their customer service guys rock. 3) Some cool neat features that Intercom didn't have Cons can't think of anything, just looking forward to their Knowledgebase feature release Review Source Response from HelpCrunch October 22, 2018 Thanks for your review! Glad that you enjoy using Helpcrunch for your sales and support needs. Our Knowledge base feature is coming soon - late 2018/early 2019, so stay tuned ;) Sergei K. Product Marketing Manager Computer Software Used the software for: 1-2 years ### "Useful live chat for web app based SMBs" January 31, 2019 5.0 We started using HelpCrunch to handle client's requests from emails, messenger, contact form etc. We did well with it Pros Clean interface, very easy to start with Saved answers: really useful for those who aren't native English speakers - our team can use pre-made answers for frequently asked questions Cons We are a new business and haven't used other chat solution, so have nothing to compare HelpCrunch with. Everything works fine for us Review Source DL Dave L. CTO Computer Software Used the software for: 1-2 years ### "Absolutely perfect" August 20, 2019 4.0 Pros The interface was solid and easy to use for my team. The setup process to be able to be live and functional was straight forward and take only some minutes to setup. Once online, the tools was also easy to use for the user of the website. The configuration options are well documented and helpcrunch offer wide range of options to configure the way you want to use the tools. Cons The only drawback we found was the desktop/mobile app. The notification seem to not always be receive in time and sometime we receive notification some minutes after the client leave the website. Review Source Response from HelpCrunch August 21, 2019 Hi Dave! Thanks much for the detailed review. Ease of chat setup is definitely important for us and our users. We're working on the mobile app notifications improvements already, we'll keep you updated! VR Verified Reviewer Digital Project Manager Hospital & Health Care Used the software for: 6-12 months ### "Good priced chat platform with great support" November 12, 2020 5.0 Pros We have used the platform for 9 months and have experienced constant development of features and great support when needed. They also take our feedback into consideration and have released several features that meet our demands. Cons Reporting could be improved. We use tags on the chats to be able to report and learn from the topics, but there is no easy way of doing this at the moment. Review Source Response from HelpCrunch November 18, 2020 Thank you for your report. We have a few new reports coming soon. Stay tuned! Elena D. Internet Marketing Manager Used the software for: 6-12 months ### "Great tool for chats and emails" February 14, 2018 5.0 It's much easier for our users to contact us via live chat, and for us, it's great to see all the history of communication Pros Helpcrunch allows us to engage with our users both via chat and email. All the history of communication is gathered in one place, so it's easy to see all the info. Cons It would be great to see some kind of a knowledge base to let me quickly deal with all the features. Anyway, support team is always ready to help me. Review Source Maksym T. Sales Manager Computer Software Used the software for: 1-2 years ### "Support tool" January 25, 2019 5.0 I use HelpCrunch to provide support to our customers and upsell when possible. It's a great tool that does the job well. Pros Nicely looking live chat, easy to set up, works great Cons No cons so far, would be great to have articles functionality built in though Review Source Yuliya K. Marketing strategies and business consulting Used the software for: 6-12 months ### "A true 360-degree view of your communications with customers" November 15, 2017 5.0 Great live chat with a comprehensive functionality yet attractively priced. Pros It's an easy to use yet a powerful tool comparable to platforms like Intercom with competitive pricing and functionality. Cons Actually I think I like everything about this platform. I would suggest to keep working on the CRM and marketing automation part to offer even more options to the users. Review Source Sasha T. Full-Stack Developer Program Development Used the software for: Less than 6 months ### "HelpCrunch and solving business problems" July 22, 2021 5.0 Pros \- multilingualism. The language can be changed directly from the app in real time. This was one of the main criteria for choosing a service for us. - Customize css via admin panel. This makes the widget very flexible - Real-time support communication. Within 10 minutes you will receive an answer to your questions and try to solve problems Cons \- This is more a wish, not a minus, but I would also like to have official support for react-native. Review Source Travis Lee S. Strategy & Delivery Manager Veterinary Used the software for: 1-2 years ### "Easy to use and customers love it" May 7, 2019 5.0 Excellent support. Pros I like the customisation features for the widgets. Cons It would be nice to have a help desk that users could find answers to their queries on, and perhaps the chat widget could automatically display those based on keywords. Reason for choosing HelpCrunch It was better value for money. Review Source Response from HelpCrunch May 8, 2019 Travis, thanks for the review! We're adding the searchable help desk (knowledge base) functionality already in June. Chat widget integration with knowledge base is also going to be available soon after that :) Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.