# HelpCrunch Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HelpCrunch the right Live Chat solution for you? Explore 195 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/225716/HelpCrunch/reviews --- HelpCrunch 4.8 (195) [View alternatives](https://www.capterra.com/p/225716/HelpCrunch/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of HelpCrunch Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews Anastasiia S Marketing managerDesign, 11 - 50 employeesUsed the software for: Less than 6 months. “HelpCrunch chat helps us maintain consistent communication with our clients and prospects across all channels and upselling to them with automated email campaigns and proactive messages.“ October 14, 2024 GG Grant G Senior Technical LeadComputer Software, 2 - 10 employeesUsed the software for: 6-12 months. “Lack of some basic functionality at lower pricing levels (e.g. if a customer chats, then goes offline, the software won't email the customer that there's a new message unless you're on a higher plan that costs twice as much)“ September 10, 2020 FP Fiodar P CEOProgram Development, 2 - 10 employeesUsed the software for: More than 2 years. “HelpCrunch solved our problem of missalienged communications across channels, allowing to connect our mobile apps, social media messengers and live chat on website onto a single dashboard.“ September 9, 2024 JZ Justin Z Web DeveloperInformation Technology and Services, Self-employedUsed the software for: More than 2 years. “Mobile app notifications are late or sometimes did not appear.“ December 21, 2021 OS Oksana S Customer Support LeadNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “Analytics As a customer support manager I really appreciate the analytics section which helps me easily check the average handling time, response time, missed chats workload by hours etc.“ August 22, 2024 LM Louis M FounderEnvironmental Services, Self-employedUsed the software for: I used a free trial. “As someone with zero tech background it took me two days to implement the code into my website.“ September 14, 2021 FP Fiodar P CEOProgram Development, 2 - 10 employeesUsed the software for: More than 2 years. “It's possibility to automate the responses to common questions and powerful customization of the inbox dashboard for faster resolutions and save time for agents“ September 9, 2024 AR Andrew R MDComputer Software, 2 - 10 employeesUsed the software for: 1-2 years. “Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app.“ July 23, 2020 ## Showing most helpful reviews Showing 1-25 of 195 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Anastasiia S. Marketing manager Design Used the software for: Less than 6 months ### "The only chat which can solve all our needs so far" October 14, 2024 5.0 As an agency, we don't have high volume of support requests, so our main criteria for software were additional functionality for upselling using chat on the website. HelpCrunch chat helps us maintain consistent communication with our clients and prospects across all channels and upselling to them with automated email campaigns and proactive messages. Pros \- online chat that combines our support requests from the email inbox, messengers, and website; - ability to tag the prospects automatically and assign chats to specific agents by rules; - marketing features like proactive chat and emails, they help us engage the traffic on website and send seasonal promo campaigns, having all data about prospects in one system. Cons That we need to pay extra for AI Editor. Review Source Lana B. CEO Internet Used the software for: 6-12 months ### "The software that really helps " August 23, 2019 5.0 HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat. All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure. One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :) Pros HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups. I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has. Cons There is nothing I can list here :) Like... really nothing :) Alternatives considered [Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing HelpCrunch The features, attractive design, functionality, price, online support have won in comparison with our previous platform (Drift) and a few that we were considering. Review Source Response from HelpCrunch September 6, 2019 Lana, you made our team's day. Thanks for all the love! We're super glad to have you and supporthunt team as our loyal customers. JZ Justin Z. Web Developer Information Technology and Services Used the software for: 2+ years ### "Good Live Chat and Knowledgebase Software with Affordable Pricing" December 21, 2021 3.0 Nice UI and easy to use interface. Easy setup. Affordable pricing. Pros Knowledge base accessible from Chat Widget. Auto messages. Bulk email. Mobile apps. Cons Mobile app notifications are late or sometimes did not appear. Review Source Bhushan L. Marketing Head Information Technology and Services Used the software for: Less than 6 months ### "Sales Acquisition and Retention With HelpCrunch" August 20, 2019 4.0 Initially, we tracked our user behaviour of users coming on to the page. With this we tried to figure out what time most of the user are active and online, this helped us to followup with the user effectively and also helped us to improve our conversion rates to 12%. Now, we are trying to send multiple follow up messages from the start with strong CTA's and have seen significant growth in sales. Pros Iam a noob developer and i have a responsibility of finding better customer relation management chat bot which improve my sales, i was on hunt for chatbots which is easy to use and customise, this is when i came across helpcrunch as i saw it gives me many integrations like mail and text where i get notified when an user has any concern. Along with this i also liked the customisation menu which is properly structured so that every entity can be changed with ease. As it also give 14 day free trial, this will altogether will get a customer and retain them effortlessly. Cons I liked pretty much everything, only thing i feel like can be improved is widget customisation along with the sizes and colours, this will make completely handful to the user. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing HelpCrunch Main reason of choosing helpcrunch over intercom is pricing as helpcrunch gives same features like intercom for the best price and affordable. Review Source Response from HelpCrunch September 5, 2019 Hi Bhushan! Thanks a lot for sharing your experience with HelpCrunch. Seeing those conversion, sales and retention metrics improve is what it's all about. As to the widget customization, we've looked at dozens of other live chat solution and couldn't find a more customizable chat widgets. On HelpCrunch you can change widget size, colors, and there are many other customization options to play with. Nevertheless, we're constantly adding new exciting tweaks and features to the live chat. Feel free to reach out to our team to share your suggestions. Cheers! Mitch B. Co-Founder E-Learning Used the software for: Less than 6 months ### "Great platform to directly connect with customers" August 30, 2019 5.0 So far it's been great. I saw many people raving about their customer support and yes, it is legendary! So far I've only interacted with them twice and it's been great! Pros I'm loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful. The best thing however I think is just how easy it was to get setup and start having real conversations with people. Cons It's really a small thing, but I'm looking forward to when they can allow us to send verified email from our own domains. For the moment this isn't a deal killer for us, but it will be nice to have the highest deliverability possible using our own custom domains. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reason for choosing HelpCrunch It was recommended in a private group I'm in. Review Source Response from HelpCrunch August 30, 2019 Thanks so much for the kind words, Mitch! FP Fiodar P. CEO Program Development Used the software for: 2+ years ### "Elliminates all our support headaches" September 9, 2024 5.0 HelpCrunch solved our problem of missalienged communications across channels, allowing to connect our mobile apps, social media messengers and live chat on website onto a single dashboard. Agents reported improved productivity and overal they like the ease of use and ability to customize their inbox views and route tickets using automation rules. We also use workflows to send replies to repetitive questions without a need of human intervention. Pros It's possibility to automate the responses to common questions and powerful customization of the inbox dashboard for faster resolutions and save time for agents Cons Nothing to complain about so far........ Review Source DS Diana S. COO Civic & Social Organization Used the software for: 1-2 years ### "A Time-Saving Bonus" August 23, 2024 5.0 HelpCrunch has simplified our customer support process, and the AI Editor is a huge bonus. It speeds up our response times without sacrificing quality. It's like having a great copywriter always ready to help. Pros A Time-Saving Bonus - HelpCrunch has simplified our customer support process Cons Everything works efficiently and without any issues. Review Source RF Ryan F. Commercial Director Retail Used the software for: Less than 6 months ### "Great for customer care and chat" October 1, 2024 5.0 Pros Bring able to keep all customer communications together in one place Cons Nothing. It all has worked perfectly. And when it didn't customer support were quick to help Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) It was too expensive and not worth the money Review Source AB Albina B. Marketing Manager Civic & Social Organization Used the software for: 1-2 years ### "Comprehensive Features at an Affordable Price " August 25, 2024 5.0 From the first day of using HelpCrunch, we noticed many benefits of this product. The automated messages are great, and the ability to track customer journeys helps us provide better service. Highly recommended for any business! Pros HelpCrunch offers more features than other similar platforms at a fraction of the cost. The live chat and email functionalities work great, and the customization options are vast. Cons I did not find any significant flaws in Helpcrunch. Review Source OS Oksana S. Customer Support Lead Non-Profit Organization Management Used the software for: 1-2 years ### "Intuitive Interface and Insightful" August 22, 2024 5.0 Pros Analytics As a customer support manager I really appreciate the analytics section which helps me easily check the average handling time, response time, missed chats workload by hours etc. This helps with quick quality assurance evaluations and workforce management. Cons I didn't notice anything I wouldn't like Review Source ML Mariia L. Customer success manager Non-Profit Organization Management Used the software for: 1-2 years ### "A Must-Have Tool for Customer Support Teams" August 23, 2024 5.0 A very convenient service that is constantly evolving. Pros We were initially drawn to HelpCrunch for its live chat feature, but the AI Editor truly was a great bonus. It's intuitive and helps us maintain a consistent tone in all our communications. Highly recommended! Review Source TK Tetiana K. Manager Information Technology and Services Used the software for: 2+ years ### "HelpCrunch Delivers Without the High Costs" May 7, 2024 5.0 Our team has been able to provide faster and more efficient customer service since making the switch. The savings on operational costs have been significant too. Pros The AI editor is a lifesaver. It helps us quickly deal with common queries and frees up our team to handle more complex issues. Plus, transitioning from Intercom was smoother than expected—no headaches, no data loss. Cons Would love more flexibility with the automation rules. Review Source Bogdan B. Marketing Team Lead Marketing and Advertising Used the software for: 1-2 years ### "Have been using HelpCrunch for over 2 years now" January 31, 2019 5.0 Overall, I'm happy with HelpCrunch and easily recommend it to folks looking for a great marketing and customer support software Pros \* Robust toolset of chat and email features, team reports are super useful too. \* Affordable price per agent is definitely a plus (I hated paying per contact on Intercom before - it was too unpredictable for our fast growing SaaS) \* Always helpful customer support assistants Cons None as of right now. We used to experience a few issues with it at the beginning, but everything works great for us currently. Probably the only thing I'd like to see improved is the speed of our emails deliverability (we have a 200K+ ema Review Source Response from HelpCrunch February 27, 2019 Thanks for the review Bogdan. We're glad to have SE Ranking amongst our customers :) We've recently rolled out an update that increases the email deliverability speed, as well as improves HelpCrunch service performance overall. I'm sure you'll notice the difference. VR Verified Reviewer Founder E-Learning Used the software for: 6-12 months ### "The Bread and Butter for your digital support team." August 20, 2019 5.0 Pros UI, Design, UX and features. Helpcrunch delivers value by focusing on communication. Sure you can have all the other bells and whistles it provides but for the price and plan you subscribe to it will do the job effectively and efficiently. Cons More integrations would be great and there are some 'limitors' based on plan but its only ever an issue if you're an enterprise. For the average startup or small business, helpcrunch is awesome. Alternatives considered [Drift](https://www.capterra.com/p/227417/Drift/)[Intercom](https://www.capterra.com/p/134347/Intercom/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Switched from [LiveChat](https://www.capterra.com/p/62194/LiveChat/) Better Design Review Source Response from HelpCrunch August 21, 2019 Thank you for the review! Max B. CMO Computer Software Used the software for: 1-2 years ### "Overall an awesome chat tool!" August 28, 2019 5.0 Easy to setup, no learning curve needed, our sales people cant live without it. Pros I lke the fact that its pretty configurable, it allows you have ton a of rules around what to show, where and to whom. Proactive messages is my favorite feature, banners are pretty handy too. Support is great by the way Cons A few improvments can be introduced the mobile user experiences but these are not critical at all Review Source Response from HelpCrunch September 6, 2019 Thanks a lot Max! We're happy to have Invisible on board. tT tijan T. ceo E-Learning Used the software for: 6-12 months ### "My experience with helpcrunch" July 22, 2019 5.0 I have tried virtually most of the customer service software out there, zend desk, helpcrunch, freshchat and name it. I tried all of them for more than a year before deciding that HelpCrunch is the solution we need. I can begin to list the Pros and Cons of all of these software but I wont go into that. HelpCrunch has a fantastic customer service team. Thumbs up particularly to Constantine, a great guy who is always on hand to assist at anytime. They treat you like a family. They continue to allow me test their software even when my trial has expired. Like I said above, the only issue I see with this software is the shortcut on mobile and I hope it is resolved soon. Pros The software is easy to use and have some great features you wont find in the others. Cons The safe responses are not working on mobile. This is the only downsize I see to this software and the team has assured me that it is been worked on. This shortcut is essential Review Source Response from HelpCrunch July 30, 2019 Hi Tijan! Thanks so much for such kind words, passed this to the entire team (you made Konstantine blush btw). Also, be sure that your feedback regarding saved responses on mobile is well taken - we will take care of this soon and notify you when done. See you inside HelpCrunch! VR Verified Reviewer Head of Growth Information Technology and Services Used the software for: 6-12 months ### "Intercom alternative" October 18, 2018 4.0 Our support and sales guys use Helpcrunch to communicate with our visitors, users and paying customers - all from a single dashboard. Pros We've switched from Intercom, so I'll highlight the biggest differences between HelpCrunch and Intercom: 1) Prices - Helpcrunch became a 7 x cheaper solution for our customer support compared to Intercom 2) Their customer service guys rock. 3) Some cool neat features that Intercom didn't have Cons can't think of anything, just looking forward to their Knowledgebase feature release Review Source Response from HelpCrunch October 22, 2018 Thanks for your review! Glad that you enjoy using Helpcrunch for your sales and support needs. Our Knowledge base feature is coming soon - late 2018/early 2019, so stay tuned ;) VR Verified Reviewer Systems Engineer Information Technology and Services Used the software for: Less than 6 months ### "Nice pricing options and supports migration from previous tool" August 17, 2022 4.0 Pros It has lot of things bundled(like knowledge base, chat bot, email marketing, etc.) in it with awesome pricing options. Their chat widget is highly customizable to have a consistent look and feel with my website. Cons No such major cons, it is a nice tool. Only thing which they can improve is their basic price option. The basic variant should have some more features. Review Source VR Verified Reviewer Marketing Manager Outsourcing/Offshoring Used the software for: 1-2 years ### "Live chat for support" February 6, 2019 5.0 Implementing HelpCrunch saved us a lot of time and efforts being able to manage many more tasks with fewer support teammates Pros Awesome live chat software for support team with lots of cool features: - chat notes - chat ratings - in-app messenger - automated and manual messages Cons I have literally nothing to complain about, everything works great and we rarely face any bugs. Review Source Konstantin R. Marketing Specialist Marketing and Advertising Used the software for: 6-12 months ### "Easy to set up and send marketing messages" September 9, 2019 5.0 We were looking for a reliable communication solution for a reasonable price, and we got what we wanted. Pros We had no problem sending targeted messages to our customer audience through HelpCrunch toolset, it's easy to easy and offers a bunch of beautiful templates which we were able to customize as to our needs. Cons We are quite happy with HelpCrunch features and the seamless way it integrated with the other tools we are using. Review Source Response from HelpCrunch September 30, 2019 Thanks for taking time to leave the review! Bob K. Business Owner Internet Used the software for: 6-12 months ### "I makes new opportunities possible" August 28, 2019 4.0 Pros The software is easy to use. For us as company but also for the visitors. I get several business requests in a month through the chat. Cons You can't combine the software with other tools like messenger so you have one tool for all your support questions. Review Source Response from HelpCrunch August 29, 2019 Thanks for the review, Bob! Great to hear your visitors and your team enjoy using HelpCrunch chat. Facebook Messenger integration is coming soon! We will notify you when it's out. Victoria A. Marketing Lead Internet Used the software for: 6-12 months ### "Great tool for my business" January 17, 2019 5.0 These guys are very responsive to all my team’s requests. For the price they ask, it’s definitely one of the best software. Pros I love it. Easy to set up and use. I especially like the way it looks like on our website - I was able to set it up exactly like I wanted. Cons 0 problems with the live chat in 3 months. Literally nothing I'd change, everything works as expected! Review Source Response from HelpCrunch January 21, 2019 Very nice of you! Thanks for the great feedback Lazar P. Social Media Manager Computer Networking Used the software for: Less than 6 months ### "Truly the best software out there" August 20, 2019 5.0 11/10. Thanks to HelpCrunch, I managed to triple the engagement on my personal website and manage to simplify the process of giving stuff for free with a single click. Also, according to visitors, they had top notch thanks to HelpCrunch. Pros I’m using a pro version od LiveChat and I must say it is AWESOME! 🔥 While I was redesigning my personal website, I had a goal to make it truly unique, and HelpCrunch made it happen :) Cons Everything is good, there’s truly nothing I dislike. Alternatives considered [tawk.to](https://www.capterra.com/p/167792/tawk-to/)[Freshchat](https://www.capterra.com/p/158117/Freshchat/)[Crisp](https://www.capterra.com/p/151292/Crisp/) Reason for choosing HelpCrunch Value for money. Review Source Response from HelpCrunch August 21, 2019 Your review made our team's day! Thanks much, Lazar :) Natalia T. Head Of Marketing Information Technology and Services Used the software for: Less than 6 months ### "Great value for money" January 24, 2019 5.0 It's a great product, especially when you consider its fairly low price. Pros \- Live chat widget is really beautiful. It has a lot of customization options which is a big plus, cause we can really adapt it to our brand's colors, style. - Useful email integration in chat. We can set up resending chat messages via email if they remain unseen for a e.g. 5 minutes - really useful. I also like the ability to quickly switch between sending a new message via live chat and email channels. Cons Nothing in particular, but would be great to see more channels integrations like facebook messenger and whatsapp. Review Source Response from HelpCrunch February 8, 2019 Thanks Natalia! We're happy to have you among our customers. MR Madhu R. Marketing Information Technology and Services Used the software for: 1-2 years ### "An awesome livechat tool" August 28, 2019 5.0 Awesome tool, within the budget, if you are looking for a LiveChat tool go for it Pros I can see what are the pages visited by the user while chatting email follow up restricting spam timezones availability and more Cons User is able to return to chat even after we block them Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) not that lively Review Source Response from HelpCrunch September 6, 2019 Thanks Madhu! Similar Products Featured ## Related categories [Live Chat](https://www.capterra.com/live-chat-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[Knowledge Management](https://www.capterra.com/knowledge-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.