--- title: "HelpCrunch Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is HelpCrunch the right Live Chat solution for you? Explore 195 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/225716/HelpCrunch/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- HelpCrunch 4.8 (195) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of HelpCrunch Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews Anastasiia S Marketing managerDesign, 11 - 50 employeesUsed the software for: Less than 6 months. “HelpCrunch chat helps us maintain consistent communication with our clients and prospects across all channels and upselling to them with automated email campaigns and proactive messages.“ October 14, 2024 JZ Justin Z Web DeveloperInformation Technology and Services, Self-employedUsed the software for: More than 2 years. “Mobile app notifications are late or sometimes did not appear.“ December 21, 2021 FP Fiodar P CEOProgram Development, 2 - 10 employeesUsed the software for: More than 2 years. “HelpCrunch solved our problem of missalienged communications across channels, allowing to connect our mobile apps, social media messengers and live chat on website onto a single dashboard.“ September 9, 2024 RM Rodney M CeoInformation Technology and Services, 11 - 50 employeesUsed the software for: I used a free trial. “Support was ok to poor and they are over charging for importing data into the system (quoted me $300+). “ January 31, 2021 OS Oksana S Customer Support LeadNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “Analytics As a customer support manager I really appreciate the analytics section which helps me easily check the average handling time, response time, missed chats workload by hours etc.“ August 22, 2024 Cd Cesar d DeveloperInternet, 2 - 10 employeesUsed the software for: I used a free trial. “I have a really hard time staying logged in when I'm on a desktop and a laptop.“ November 20, 2020 FP Fiodar P CEOProgram Development, 2 - 10 employeesUsed the software for: More than 2 years. “It's possibility to automate the responses to common questions and powerful customization of the inbox dashboard for faster resolutions and save time for agents“ September 9, 2024 LM Louis M FounderEnvironmental Services, Self-employedUsed the software for: I used a free trial. “As someone with zero tech background it took me two days to implement the code into my website.“ September 14, 2021 ## Showing most helpful reviews Showing 1-25 of 195 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer CEO Used the software for: Less than 1 year ### "The software that really helps " September 6, 2019 5.0 HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat. All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure. One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :) Pros HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups. I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has. Cons There is nothing I can list here :) Like... really nothing :) Review Source GG Grant G. Senior Technical Lead Used the software for: Less than 1 year ### "Good chat client for customer support and feedback" September 13, 2020 4.0 We use HelpCrunch as our primary support tool (for potential customers with questions, for customers with questions, for feedback reports, etc). Installation and subscribing was easy using a WordPress plugin, and the interface is easy to understand, configure, and use if you're familiar with web interfaces like Google Apps, Intercom (to which HelpCrunch is very similar, and far less expensive). The mobile app allows us to respond immediately to customers without being tied to a desk. Being in the early stages (first year) of a software release, this allows us to get immediate feedback from our customers, and, possibly more importantly, from those who would be our customers except for some reason, so that we can make good decisions. Pros \- Easy to install - Good basic chat functionality with the ability to scale - Inexpensive for chat, and, again, can scale in price as new features are added - Looks good (both the chat that faces the customer and the user interface for our support people) - Ability to capture customer's email address or not based on a schedule, so that we can allow customers rapid access without entering personal information during business hours, but require name/email after hours - Responsive customer support Cons \- Occasional bugs, e.g. schedule not triggering at expected times - Lack of some basic functionality at lower pricing levels (e.g. if a customer chats, then goes offline, the software won't email the customer that there's a new message unless you're on a higher plan that costs twice as much) Review Source Justin Z. Web Developer Used the software for: 3-5 years ### "Good Live Chat and Knowledgebase Software with Affordable Pricing" December 23, 2021 3.0 Nice UI and easy to use interface. Easy setup. Affordable pricing. Pros Knowledge base accessible from Chat Widget. Auto messages. Bulk email. Mobile apps. Cons Mobile app notifications are late or sometimes did not appear. Review Source Verified Reviewer Developer / CEO Used the software for: 1-3 years ### "Good but app can be better" September 3, 2019 4.0 I like the chat and the history of the chat by user/contact. If the mobile app could show me the meta data when a chat comes in, that would be perfect. Pros I use HelpCrunch because i needed a more advanced chat solution. I use the chat to support my logged in users. I do not want to aks them name or company (meta data) as i have this info as they are logged in already. It was important the chat had a mobile (iOS) app, so i can give support on the road and as soon as possible. Looks nice and professional. I do not use a lot of the other functions, like the Knowledge Base. Cons I have asked support multiple times to improve the mobile app. As a chat comes in, i can only see the name and none of the meta data, which is very important to me. I don't understand why this is not in the app, as it is an important part of the help solution. The web application in the browser is a bit heavy. I could not (or very slow) load it on slow (hotel) internet connections. (working in Safari) Review Source Bhushan L. Marketing Head Used the software for: Less than 1 year ### "Sales Acquisition and Retention With HelpCrunch" September 5, 2019 4.0 Initially, we tracked our user behaviour of users coming on to the page. With this we tried to figure out what time most of the user are active and online, this helped us to followup with the user effectively and also helped us to improve our conversion rates to 12%. Now, we are trying to send multiple follow up messages from the start with strong CTA's and have seen significant growth in sales. Pros Iam a noob developer and i have a responsibility of finding better customer relation management chat bot which improve my sales, i was on hunt for chatbots which is easy to use and customise, this is when i came across helpcrunch as i saw it gives me many integrations like mail and text where i get notified when an user has any concern. Along with this i also liked the customisation menu which is properly structured so that every entity can be changed with ease. As it also give 14 day free trial, this will altogether will get a customer and retain them effortlessly. Cons I liked pretty much everything, only thing i feel like can be improved is widget customisation along with the sizes and colours, this will make completely handful to the user. Review Source Mitch B. Co-Founder Used the software for: Less than 1 year ### "Great platform to directly connect with customers" August 30, 2019 5.0 So far it's been great. I saw many people raving about their customer support and yes, it is legendary! So far I've only interacted with them twice and it's been great! Pros I'm loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful. The best thing however I think is just how easy it was to get setup and start having real conversations with people. Cons It's really a small thing, but I'm looking forward to when they can allow us to send verified email from our own domains. For the moment this isn't a deal killer for us, but it will be nice to have the highest deliverability possible using our own custom domains. Review Source Hellena F. Sales manager Used the software for: I used a free trial ### "I have been using and testing numerous apps so far, and Helpcrunch is truly a winner. " January 28, 2021 5.0 The best option for small businesses Pros User-friendly admin panel, great price, very helpful support, best-written knowledge base. The best alternative to Intercom. Lots of options. I am not even sure if I need a chatbot anymore, as there are enough options for using messages and popups. Easy to use for anyone. My newly hired inexperienced customer support agent just turned it on and understood all the features immediately. Cons Sending verified emails from our own domain would be good to have. However, support agents say it is coming. Review Source Sumeet M. Founder Used the software for: Less than 1 year ### "The Intercom Slayer is Here" June 2, 2019 5.0 We're very much satisfied with the HelpCrunch and it was our wise decision to switch from Zendesk Suite. They really helped us in the migration and setting up our accounts. The pricing is very affordable. Pros What did I like most? Everything! Literally from the white glove support to user-friendly APIs. Plus the Android App is so amazing and very developed. Cons Nothing as such though we're looking for many more direct integrations with Salesflare and Platformly. Plus an SEO friendly Knowledge Base. Review Source Francisco O. CEO - Director Used the software for: Less than 1 year ### "Solid, stable and easy to use platform" May 8, 2019 5.0 We have increased the speed of our customer support team, happy customers and happy support agents. Pros Bugs free Easy to setup Affordable Stable and reliable Support Team Trustworthy Cons Lack in some integrations to extend functionalities and integrate with CRM's. Review Source R Reviewer CEO Used the software for: Less than 1 year ### "Excellent Software With All the Bells & Whistles Included" August 21, 2019 5.0 Our overall experience with HelpCrunch has been stellar and we've already made several extra sales that could have been lost because we were able to proactively reach out to website visitors and guide them along. Pros I've been looking for a help desk tool that combined the functionality of a helpdesk with the proactive in app messaging like Intercom. I've used both ZenDesk and HelpScout in the past and they just kept getting more expensive as they added features and functionality and it was getting cost prohibitive for our very small company. Now we have a solution that has everything we were looking for at a fraction of the cost. Cons The only issue we've had is that there are so many features, the learning curve to understand and implement everything is a bit steeper than previous solutions. But that will go away as we continue to learn about and implement the tool. Review Source Fiodar A. CEO Used the software for: 3-5 years ### "Elliminates all our support headaches" September 10, 2024 5.0 HelpCrunch solved our problem of missalienged communications across channels, allowing to connect our mobile apps, social media messengers and live chat on website onto a single dashboard. Agents reported improved productivity and overal they like the ease of use and ability to customize their inbox views and route tickets using automation rules. We also use workflows to send replies to repetitive questions without a need of human intervention. Pros It's possibility to automate the responses to common questions and powerful customization of the inbox dashboard for faster resolutions and save time for agents Cons Nothing to complain about so far........ Review Source Bogdan B. Marketing Team Lead Used the software for: 1-3 years ### "Have been using HelpCrunch for over 2 years now" February 27, 2019 5.0 Overall, I'm happy with HelpCrunch and easily recommend it to folks looking for a great marketing and customer support software Pros \* Robust toolset of chat and email features, team reports are super useful too. \* Affordable price per agent is definitely a plus (I hated paying per contact on Intercom before - it was too unpredictable for our fast growing SaaS) \* Always helpful customer support assistants Cons None as of right now. We used to experience a few issues with it at the beginning, but everything works great for us currently. Probably the only thing I'd like to see improved is the speed of our emails deliverability (we have a 200K+ ema Review Source Verified Reviewer Founder Used the software for: Less than 1 year ### "The Bread and Butter for your digital support team." August 21, 2019 5.0 Pros UI, Design, UX and features. Helpcrunch delivers value by focusing on communication. Sure you can have all the other bells and whistles it provides but for the price and plan you subscribe to it will do the job effectively and efficiently. Cons More integrations would be great and there are some 'limitors' based on plan but its only ever an issue if you're an enterprise. For the average startup or small business, helpcrunch is awesome. Review Source David C. CMO Used the software for: Less than 1 year ### "Inexpensive alternative to Intercom" September 22, 2020 5.0 I would recommend Helpcrunch to all savvy sales/marketing/customer experience execs who are looking for a less expensive alternative solution to cover customer communication needs. Pros Helpcrunch doesn't break the bank unlike the major players like Drift or Intercom, yet it provides and extensive suite of functionality, very comparable to those two. Cons Nothing specific that I dislike - more native integrations would be nice though. Review Source R Reviewer SEO Used the software for: Less than 1 year ### "Awesome" February 10, 2021 5.0 My workers quickly got used to the software, they found it very easy to use, they had never used a tool as complete as this. Pros The software is beautiful, very easy to use, although it is a fairly complete tool, our company is proud to use that application. we recommend it 100% Cons I honestly liked everything about this application. Review Source MH Max H. Managing Director Used the software for: 1-3 years ### "Ever-improving, powerful alternative to Intercom" October 1, 2019 5.0 Great customer service, willing to listen to any and all requests. Pros HelpCrunch was the clear choice for me because of their value for money services, compared to other expensive Support systems. They are continually improving and adding features which is great. Cons I've been a customer for a couple of years and it was originally a more simple Chat solution but now they have developed and extended their platform with other features. Review Source Nina B. Marketing and PR Expert Used the software for: 1-3 years ### "Started on the free plan, now on all-in-one premium plan" February 6, 2019 5.0 We used another support SaaS and separated from it because of some security issues. This one has no major vulnerabilities - at least I did not find info on the forums. Pros The biggest differentiator is the support team. Always available, attentive and professional. Thank you guys a lot! Cons Been using Helpcrunch for over 6 months, haven't noticed anything substantial. Sometimes though the system doesn't work well when we're on a slow Internet connection Review Source Verified Reviewer Systems Engineer Used the software for: Less than 1 year ### "Nice pricing options and supports migration from previous tool" August 18, 2022 4.0 Pros It has lot of things bundled(like knowledge base, chat bot, email marketing, etc.) in it with awesome pricing options. Their chat widget is highly customizable to have a consistent look and feel with my website. Cons No such major cons, it is a nice tool. Only thing which they can improve is their basic price option. The basic variant should have some more features. Review Source Verified Reviewer Marketing Manager Used the software for: 1-3 years ### "Live chat for support" March 8, 2019 5.0 Implementing HelpCrunch saved us a lot of time and efforts being able to manage many more tasks with fewer support teammates Pros Awesome live chat software for support team with lots of cool features: - chat notes - chat ratings - in-app messenger - automated and manual messages Cons I have literally nothing to complain about, everything works great and we rarely face any bugs. Review Source Konstantin R. Marketing Specialist Used the software for: Less than 1 year ### "Easy to set up and send marketing messages" September 30, 2019 5.0 We were looking for a reliable communication solution for a reasonable price, and we got what we wanted. Pros We had no problem sending targeted messages to our customer audience through HelpCrunch toolset, it's easy to easy and offers a bunch of beautiful templates which we were able to customize as to our needs. Cons We are quite happy with HelpCrunch features and the seamless way it integrated with the other tools we are using. Review Source R Reviewer Business Owner Used the software for: Less than 1 year ### "I makes new opportunities possible" August 29, 2019 4.0 Pros The software is easy to use. For us as company but also for the visitors. I get several business requests in a month through the chat. Cons You can't combine the software with other tools like messenger so you have one tool for all your support questions. Review Source Victoria K. Marketing Lead Used the software for: Less than 1 year ### "Great tool for my business" January 21, 2019 5.0 These guys are very responsive to all my team’s requests. For the price they ask, it’s definitely one of the best software. Pros I love it. Easy to set up and use. I especially like the way it looks like on our website - I was able to set it up exactly like I wanted. Cons 0 problems with the live chat in 3 months. Literally nothing I'd change, everything works as expected! Review Source R Reviewer Social Media Manager Used the software for: Less than 1 year ### "Truly the best software out there" August 21, 2019 5.0 11/10. Thanks to HelpCrunch, I managed to triple the engagement on my personal website and manage to simplify the process of giving stuff for free with a single click. Also, according to visitors, they had top notch thanks to HelpCrunch. Pros I’m using a pro version od LiveChat and I must say it is AWESOME! 🔥 While I was redesigning my personal website, I had a goal to make it truly unique, and HelpCrunch made it happen :) Cons Everything is good, there’s truly nothing I dislike. Review Source Natalia T. Head Of Marketing Used the software for: Less than 1 year ### "Great value for money" February 8, 2019 5.0 It's a great product, especially when you consider its fairly low price. Pros \- Live chat widget is really beautiful. It has a lot of customization options which is a big plus, cause we can really adapt it to our brand's colors, style. - Useful email integration in chat. We can set up resending chat messages via email if they remain unseen for a e.g. 5 minutes - really useful. I also like the ability to quickly switch between sending a new message via live chat and email channels. Cons Nothing in particular, but would be great to see more channels integrations like facebook messenger and whatsapp. Review Source Travis S. Strategy & Delivery Manager Used the software for: 1-3 years ### "Easy to use and customers love it" May 8, 2019 5.0 Excellent support. Pros I like the customisation features for the widgets. Cons It would be nice to have a help desk that users could find answers to their queries on, and perhaps the chat widget could automatically display those based on keywords. 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