# Page 2 | HelpCrunch Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is HelpCrunch the right Live Chat solution for you? Explore 195 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/225716/HelpCrunch/reviews --- HelpCrunch 4.8 (195) [View alternatives](https://www.capterra.com/p/225716/HelpCrunch/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of HelpCrunch ## Showing most helpful reviews Showing 26-50 of 195 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Максим Г. Co-founder Animation Used the software for: 2+ years ### "Best platform for startups to unify customer experience" May 21, 2024 5.0 HelpCrunch helps us offer superior customer support and stand out from the competition. Our customers know they can always rely on us to resolve their queries quickly. After evaluating over 30 tools, we concluded that HelpCrunch is the easiest and has the best cost-quality ratio. Pros HelpCrunch works extremly well for small SaaS like us. We use it as a single customer communication tool that aligns chat on our website, chatbot, and help center. My favrite feature is the AI assistant that saves us hours in writing help center content. It can generate an entire article with just a few clicks. Another great bonus is that email and auto messages are included in our plan, allowing us to set up our transactional emails and onboarding using this platform Cons Not a dislike as such but reports on email campaigns can be improved. The analytics aren't very intuitive, and accessing certain metrics requires hovering over options, which isn’t always convenint. Review Source Margarita K. Marketing Specialist Information Technology and Services Used the software for: 2+ years ### "Great product for using Knowledge Base" July 3, 2024 5.0 Ukrainian CRM system KeyCRM uses HelpCrunch as a Knowledge Base for clients. We would certainly recommend it to everybody, who has such a request. Pros – native design, – easy to organize Knowledge Base for clients (don't need any technical skills!), – the ability to add not only text but also video for each instruction, - online support, who is always in touch with every question we have. Cons Didn't notice any problems, but also need to say that we don't use full product functionality. Review Source GG Grant G. Senior Technical Lead Computer Software Used the software for: 6-12 months ### "Good chat client for customer support and feedback" September 10, 2020 4.0 We use HelpCrunch as our primary support tool (for potential customers with questions, for customers with questions, for feedback reports, etc). Installation and subscribing was easy using a WordPress plugin, and the interface is easy to understand, configure, and use if you're familiar with web interfaces like Google Apps, Intercom (to which HelpCrunch is very similar, and far less expensive). The mobile app allows us to respond immediately to customers without being tied to a desk. Being in the early stages (first year) of a software release, this allows us to get immediate feedback from our customers, and, possibly more importantly, from those who would be our customers except for some reason, so that we can make good decisions. Pros \- Easy to install - Good basic chat functionality with the ability to scale - Inexpensive for chat, and, again, can scale in price as new features are added - Looks good (both the chat that faces the customer and the user interface for our support people) - Ability to capture customer's email address or not based on a schedule, so that we can allow customers rapid access without entering personal information during business hours, but require name/email after hours - Responsive customer support Cons \- Occasional bugs, e.g. schedule not triggering at expected times - Lack of some basic functionality at lower pricing levels (e.g. if a customer chats, then goes offline, the software won't email the customer that there's a new message unless you're on a higher plan that costs twice as much) Alternatives considered [LiveChat](https://www.capterra.com/p/62194/LiveChat/) Reason for choosing HelpCrunch (We also considered a few other chat clients). We plan to use the chat largely for direct interaction and solving of issues, and HelpCrunch seemed best suited to that purpose - e.g. we could use the built-in knowledge base. Other chat clients were either targeted at lead generation or were just too expensive for a small team. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) We'd used Intercom for a previous product, and when we tried to contact them for this product, they were very slow to respond, and considerably more expensive. Before they'd responded, we'd reviewed other options and installed HelpCrunch. Review Source Response from HelpCrunch September 14, 2020 Thanks a lot, Grant! AS Alex S. Strategic Account Executive Computer Software Used the software for: 1-2 years ### "Way to improve HelpCrunch" August 28, 2019 4.0 Overall it is good based on the functionality it currently has. But there is always ways for improvement, right? Pros Integration with iPhone. Easy to track if all chat users were handled and taken care of. Easy to embed on the website. Ability to send an email to offline chatters. The ability to block a person. Emailing a transcript. Cons \- The fact I always have to open Helpcrunch website to answer chats. Sometimes you just forget to do that! The fact there is no any Windows App which would support HelpCrunch and start with Windows, so the chat would be always be connected to the agent. - The fact there are no shortcuts or templates which would allow to type something like "/greet" and it would send a templated message i.e. Hello my name is Alex Satler. Please let me know how may I help you today? etc" - The fact there is no way to guide your chat visitors around your website. Say, a visitor is interested in seeing my pricing. I simply enter a code "/price" and it re-directs a visitor to the page with our pricing and so on. Alternatives considered [tawk.to](https://www.capterra.com/p/167792/tawk-to/) Reason for choosing HelpCrunch Primarily - because of your support on mobile platforms and based on feedback we received from our sales team. Review Source Response from HelpCrunch September 6, 2019 Hey Alex! Thanks for the detailed review. Glad you found most of the functionality in HelpCrunch helpful and easy to use. Of course, there's always room for improvements - and that's what out team is always after. Wanted to address a few things you've pointed out: - Currently there is only the browser version of the product available, but we're looking to develop desktop versions (for Mac and Windows) at some point, perhaps next year. - You can utilize Saved responses feature to instantly insert templated messages in the conversation. Just type in '#' when entering a new message and you'll see the list of all saved responses which you can insert and modify at any time. This way you can create a greeting or a pricing-related message with a link to your pricing page. Hope that helps. If you have any other suggestions or questions, don't hesitate to reach our support team via chat! VR Verified Reviewer Developer / CEO Computer Software Used the software for: 1-2 years ### "Good but app can be better" September 2, 2019 4.0 I like the chat and the history of the chat by user/contact. If the mobile app could show me the meta data when a chat comes in, that would be perfect. Pros I use HelpCrunch because i needed a more advanced chat solution. I use the chat to support my logged in users. I do not want to aks them name or company (meta data) as i have this info as they are logged in already. It was important the chat had a mobile (iOS) app, so i can give support on the road and as soon as possible. Looks nice and professional. I do not use a lot of the other functions, like the Knowledge Base. Cons I have asked support multiple times to improve the mobile app. As a chat comes in, i can only see the name and none of the meta data, which is very important to me. I don't understand why this is not in the app, as it is an important part of the help solution. The web application in the browser is a bit heavy. I could not (or very slow) load it on slow (hotel) internet connections. (working in Safari) Switched from [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) HelpCrunch looks much nicer (chat bubble etc) Review Source Response from HelpCrunch September 3, 2019 Hey there! Thanks for all the feedback. Our support team received your request regarding user data in mobile apps. We've already added this to our backlog and we'll see how soon it will be implemented :) We'll also look into the slow app loading on low internet speed. Stay tuned! If you want to receive updates on those, just ping our team and we'll be sending you updates on periodic basis. Maister D. CEO Animation Used the software for: 2+ years ### "Switched from Intercom to HelpCrunch and very happy with this choice
" May 10, 2024 5.0 HelpCrunch enabled effective team collaboration across website chat, social media, and email, all from a single inbox. By switching from Intercom to HelpCrunch, we've cut our support software costs significantly. We've also seen a notable increase in our support team's productivity thanks to built-in AI assistant, macros and saved replies. Pros What stands out with HelpCrunch is its fantastic support for large teams. Features like collaboration tools, private notes, saved replies, and macros are incredibly helpful. The ability to customize the live chat appearance far surpasses what Intercom offers. It's straightforward to use, avoiding unnecessary complexity with a clean and simple design. Navigation is a breeze with clearly categorized chats. Cons The live chat sometimes loads slowly in certain locations. However, their customer success team is aware and is currently working on chat speed optimization. Review Source Valentyna Z. CEO Program Development Used the software for: 2+ years ### "Helpcrunch is a very efficient tool to deal with my customers" May 14, 2024 5.0 Assisting us to provide direct support to clients on site and simplifies FAQ articles creation. Pros Helpcrunch panel is very easy to use, and it is very easy to be integrated to any channel you need. Also, AI asssitant helps us responds to questions faster, it gave my customer service a great reputation! I can also generate legit FAQ articles from prompts, saving me tones of time! Cons It would be great to have even more AI features Review Source Jelena C. Sales manager Apparel & Fashion Used the software for: I used a free trial ### "I have been using and testing numerous apps so far, and Helpcrunch is truly a winner. " January 22, 2021 5.0 The best option for small businesses Pros User-friendly admin panel, great price, very helpful support, best-written knowledge base. The best alternative to Intercom. Lots of options. I am not even sure if I need a chatbot anymore, as there are enough options for using messages and popups. Easy to use for anyone. My newly hired inexperienced customer support agent just turned it on and understood all the features immediately. Cons Sending verified emails from our own domain would be good to have. However, support agents say it is coming. Alternatives considered [Re:amaze](https://www.capterra.com/p/132952/Reamaze/)[tawk.to](https://www.capterra.com/p/167792/tawk-to/)[Conversational Cloud](https://www.capterra.com/p/225424/Conversational-Cloud/)[Crisp](https://www.capterra.com/p/151292/Crisp/)[LiveChat](https://www.capterra.com/p/62194/LiveChat/) Reason for choosing HelpCrunch Great price, has everything I need, ease of use, best customer support Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Pricing Review Source Response from HelpCrunch January 28, 2021 Thanks for your review, Jelena! Custom email domains feature will be added in the future for sure. PP Petr P. CEO Computer Software Used the software for: Less than 6 months ### "Itegrated cost effective solution very suitable for SMB" July 27, 2021 5.0 Pros Great integrated solution suitable for SMB, easy to deploy and manage, no complicated ticketing system and features uselfull only for enterprices. Knowledge base and chat integrated in one solution. KB default design is modern and nice, not necessary to customize too much (compared to Freshdesk for example). Full KB/chat customization is included (Freshdesk will ask you additional up to 40 USD). Cons Support can be faster. In „rush days“ you may wait a few hours for response, but then you’ll get professional answers that help you solve your problem. Alternatives considered [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Freshchat](https://www.capterra.com/p/158117/Freshchat/)[EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)[Crisp](https://www.capterra.com/p/151292/Crisp/) Reason for choosing HelpCrunch Met all requested features. Affordable price. Best quality / price ratio. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[Freshchat](https://www.capterra.com/p/158117/Freshchat/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) HubSpot Knowledge base is available from Professional license, too expensive (>350 USD). Help Scout have issues with chat availabilty in SPA (need page refresh). Freshdesk and Freshchat are overcomplicated, for full KB customization you need to pay +40 USD (default KB design is ugly old style, full customization is necessary) Review Source Leonardo W. Founder Internet Used the software for: 6-12 months ### "Awesome Value for the Money" August 20, 2019 5.0 Pros If you deal with customers, you need a system in place. Emails are a way to lose customers, because the conversation get lost in the way. We had this problem before, and we started to look for a system that could help us with our communication with customers and a central dashboard for our articles. Helpcrunch helped us to solve this problem. We installed the widget in our site and started to deal with customers support in a centralized manner, and also helped us with lead generation. The app also provides a knowledge base that you can use to keep your customers in the loop, on how to use your app and solve small issues without the need to reach out to support. Helpcrunch also packs pro-active messages, that you can use to interact with people who visit your site. It's easy and pleasent to use. I highly recommend Cons I can't say something bother us, I like the app and is easy to use. Review Source Response from HelpCrunch August 21, 2019 Appreciate your review, Leonardo. We're building HelpCrunch to help businesses like yours to solve the exact problems you described. Glad that you're able to centralize customer support and generate more leads for your business with the tool. All the best! TB Thomas B. Client Success Director Internet Used the software for: 6-12 months ### "Excellent value-for-money Software for our SaaS business" January 7, 2020 5.0 While we were only looking for a chat solution, and had two bad experiences with competitors who had "automated solutions" where no-one was actually there to sort their bugs out. Helpcrunch, on the other hand was reactive from day 1. We were pretty quick to install it on our system (both website & SaaS). We programmed dozens of automated messages, also use it to push product news to our customers, and get quick feedback through the chat for our on-trial customers. Overall, I recommand Helpcrunch for Chat Messenging and E-mailing, though I have not tested all the options that are part of our package (such as the integrated Resource Center) I look forward for further developments of the solution in 2020 ! Pros \- Complete suite for emailing and chat - Simple enough, yet highly customizable - Very reactive customer support teams Cons \- No Drip email marketing implemented (well, not yet as of 12/2019) Alternatives considered [Customerly](https://www.capterra.com/p/173977/Customerly/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Switched from [Customerly](https://www.capterra.com/p/173977/Customerly/) Customerly did not work properly, and there was no answer for 2 weeks to our questions. Review Source Response from HelpCrunch January 8, 2020 Hey Thomas! Thanks a lot for all the comments. We're pumped you're with us. Would love for your to explore the Knowledge base (Resource Center) as well - it's really helpful if you want to automate your support and provide a self-service option for customers. If any questions, we're always there to assist you. RM Rodney M. Ceo Information Technology and Services Used the software for: I used a free trial ### "Has promise" January 31, 2021 4.0 Support wasn’t great for a support software company. Very Slow software, they need to invest in a CDN of something. Pros Price is the best feature of this software. Overall the software has promise but isn’t quite ready for prime time. They are trying to Copy intercom so if you would like someone similar to intercom this software could suit. Cons Support was ok to poor and they are over charging for importing data into the system (quoted me $300+). Their iOS app isn’t the best, does not refresh correctly and isn’t that user friendly compared to intercom. The part that annoyed me was the speed of the system in Sydney Australia. 6 secs to load images on their site (confirmed with speed test sites too). Just too slow and support the fact they are not quite ready for prime time. Maybe another year they will be Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Pricing. Intercom just charge for everything. Review Source PJ Peter J. Photographer Photography Used the software for: 1-2 years ### "Excellent chat software for your Wordpress site!" August 20, 2019 5.0 Pros Helpcrunch is very easy to setup and configure. They offer a very low cost (free) entry level so you can evaluate as long as you want. Helpcrunch has very low impact on the site performance, which is very important to me. Helpcrunch has an app on tablets and mobile phones which is extremely responsive. I hardly ever miss a chat because the app is so fast. Cons I can not think of anything I don’t like about the software. It is technically ok, and the developers are not harassing me with commercial mails like many other do. It is friendly software, made by friendly people. Reason for choosing HelpCrunch Because Helpcrunch was free for me. When they offered a lifelong fee I knew I could easily continue without paying a dime. However, Helpcrunch is so helpful to my site that I decided to pay for the one-off fee. They have deserved it! Switched from [LiveChat](https://www.capterra.com/p/62194/LiveChat/) I have only few visitors on my website, so having a solution with a relatively high subscription fee is not feasible for me. Review Source Response from HelpCrunch August 21, 2019 Appreciate the kind words, Peter! Maryna N. SMM Specialist Computer Software Used the software for: 1-2 years ### "Great live chat and email marketing software" January 25, 2019 5.0 Our whole support team uses HelpCrunch to chat with visitors and customers. We've checked many alternatives before, and HelpCrunch ticked all the boxes for us in terms of features. The price was the lowest when we last checked, so I have no problem recommending it to others. Pros \- Having all the features we need in one platform - The chat is great, both feature-wise and in terms of its looks. I've never seen a software that offers that many customization option before. - Emailing our existing users and checking reports - Tracking performance of our agents is super easy - Pretty low pricing - Great support team Cons We've faced some minor bugs during our time using the system, but those weren't really crucial to our performance and HelpCrunch team was pretty quick to address and fix bugs. Review Source Response from HelpCrunch February 8, 2019 Thanks for a detailed review! Puneet B. Assistant Manager - Digital Marketing Internet Used the software for: 6-12 months ### "Easy to Use. " June 24, 2019 5.0 We are trying to automate the email communication to be sent to our seller base based on actions they perform on our platform. Helpcrunch offers a great way to achieve our marketing as well as business goals. Pros The platform is easy to use and it's auto message functionality lets us connect custom data variables in our backend to theirs. And we are getting good email open rates so far. Cons We are expecting some features around: 1) Connecting a custom email domain. 2) Reports for auto messages. Review Source Response from HelpCrunch July 5, 2019 Thanks for your review, Puneet! We're pumped you're seeing success with your marketing automation campaigns. We're definitely looking to add more features to our marketing software pretty soon which will help you in increasing your user engagement. Stay tuned! Timothy M. Founder Internet Used the software for: Less than 6 months ### "Amazing software!" September 18, 2020 5.0 Great overall experience. Pros As a transfer from Zendesk, helpcrunch is super user friendly and easy to use. It didn’t take us long to implement and start using. Cons Nothing yet! We like all the features and supper is great. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing HelpCrunch Pricing and ease of use. Review Source Response from HelpCrunch September 22, 2020 Glad to have you on board, Timothy! David C. CMO Information Technology and Services Used the software for: 6-12 months ### "Inexpensive alternative to Intercom" September 18, 2020 5.0 I would recommend Helpcrunch to all savvy sales/marketing/customer experience execs who are looking for a less expensive alternative solution to cover customer communication needs. Pros Helpcrunch doesn't break the bank unlike the major players like Drift or Intercom, yet it provides and extensive suite of functionality, very comparable to those two. Cons Nothing specific that I dislike - more native integrations would be nice though. Review Source Response from HelpCrunch September 22, 2020 Appreciate your thoughts, David! BJ BJ J. News editor Newspapers Used the software for: Less than 6 months ### "Very good software that drives customer interaction" August 20, 2019 5.0 Very pleased. Nice people, good software and good value for money. Pros I love HelpCrunch. I have tried literally 50 programs out of the 200 or so that are out there. HelpCrunch was my choice after a long search, and I am so glad I did. The ease of use is extraordinary, and I am thrilled with the help I have received. I am a news editor so trying to actually launch a new software program is often hard as I found out doing free trials on other programs, but I was able to set up HelpCrunch in two hours one evening. It was a great use of time, because now I am finally seeing results when other software would draw crickets. So I would suggest HelpCrunch to anyone serious about communication. Cons I would like to see Facebook Messenger integration which I know will be coming soon, but I would like it now. Alternatives considered [Chatra](https://www.capterra.com/p/144752/Chatra/)[JivoChat](https://www.capterra.com/p/178227/JivoChat/) Reason for choosing HelpCrunch I liked the integration of a help desk with the news. Switched from [Customerly](https://www.capterra.com/p/173977/Customerly/) I found it to be a little more difficult to use and very expensive. Review Source Response from HelpCrunch August 21, 2019 Thanks so much for the detailed review, BJ! We're looking to improve our user onboarding soon so it takes even less time to completely set up your account. And yes, facebook messenger integration is coming soon. Stay tuned! Appreciate your business. Carsten S. Founder Computer Software Used the software for: 6-12 months ### "The rising star of customer support software" August 20, 2019 5.0 I've done a research and found out HelpCrunch would be the best fit for us. Their pricing is absolute fair. Pros I love their UI and the support is amazing. All found bugs were fixed in a short time and I always got a response. Cons Still some features are missing, but these are on the roadmap. For instance I am waiting for custom domains and auto message for incoming messages to the shared inbox. But I really miss the possibility to switch between different accounts on web and mobile. Switched from [Help Scout](https://www.capterra.com/p/136909/Help-Scout/) Costs ... Review Source Response from HelpCrunch August 21, 2019 Thanks a lot, Carsten. Your feature requests are definitely in our backlog, we should start working on those soon! JF Jonathan F. SEO Telecommunications Used the software for: 6-12 months ### "Awesome" February 8, 2021 5.0 My workers quickly got used to the software, they found it very easy to use, they had never used a tool as complete as this. Pros The software is beautiful, very easy to use, although it is a fairly complete tool, our company is proud to use that application. we recommend it 100% Cons I honestly liked everything about this application. Review Source Response from HelpCrunch February 10, 2021 Thanks for your review, Jonathan! MH Max H. Managing Director Airlines/Aviation Used the software for: 1-2 years ### "Ever-improving, powerful alternative to Intercom" September 23, 2019 5.0 Great customer service, willing to listen to any and all requests. Pros HelpCrunch was the clear choice for me because of their value for money services, compared to other expensive Support systems. They are continually improving and adding features which is great. Cons I've been a customer for a couple of years and it was originally a more simple Chat solution but now they have developed and extended their platform with other features. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing HelpCrunch Value for money Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Value for money Review Source Response from HelpCrunch October 1, 2019 It's awesome to have you with us, Max! Shahid K. CEO Computer Software Used the software for: Less than 6 months ### "The best live chat software I have ever used" July 4, 2019 5.0 The live chat is the lifeline for a SaaS company. We spent 100s of hours on the chat interacting and supporting our customers. I have noticed when you have too many features it becomes complicated to set up and use but not with Helpcrunch. It is easy to set up and even easier to use. The automated messages, emailing and the templates are the best way stay productive and provide amazing customer experience. Pros I have noticed when you have too many features it becomes complicated to set up and use but not with Helpcrunch. It is easy to set up and even easier to use. Helpcrunch is superb value for money and my agents are totally motivated to use it every day. The most I like about Helpcrunch it is loaded features and can automate many tasks. Cons I don't have any problem with the software but would love to see more languages and integrations. Reason for choosing HelpCrunch Better Productivity, awesome customer experience and Modern Features. Review Source Response from HelpCrunch August 6, 2019 Thanks for your review! Sumeet M. Founder Media Production Used the software for: Less than 6 months ### "The Intercom Slayer is Here" May 31, 2019 5.0 We're very much satisfied with the HelpCrunch and it was our wise decision to switch from Zendesk Suite. They really helped us in the migration and setting up our accounts. The pricing is very affordable. Pros What did I like most? Everything! Literally from the white glove support to user-friendly APIs. Plus the Android App is so amazing and very developed. Cons Nothing as such though we're looking for many more direct integrations with Salesflare and Platformly. Plus an SEO friendly Knowledge Base. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing HelpCrunch Zendesk was quite costly for us and its android app wasn't well developed so we switched to Helpcrunch. Review Source Response from HelpCrunch June 3, 2019 Thanks a lot for the review, Summet! We really appreciate the kind words. Our SEO-friendly Knowledge base is coming already this month - we will for sure let you know when it's released so that you can implement it for your business. Francisco O. CEO - Director Marketing and Advertising Used the software for: 6-12 months ### "Solid, stable and easy to use platform" May 7, 2019 5.0 We have increased the speed of our customer support team, happy customers and happy support agents. Pros Bugs free Easy to setup Affordable Stable and reliable Support Team Trustworthy Cons Lack in some integrations to extend functionalities and integrate with CRM's. Alternatives considered [Crisp](https://www.capterra.com/p/151292/Crisp/) Reason for choosing HelpCrunch Solid team behind the product, and bugs free platform. Review Source Response from HelpCrunch May 8, 2019 So great to see you've improved customer support team results with HelpCrunch! Be sure more integrations are coming later this year ;) Nina B. Marketing and PR Expert Marketing and Advertising Used the software for: 1-2 years ### "Started on the free plan, now on all-in-one premium plan" January 30, 2019 5.0 We used another support SaaS and separated from it because of some security issues. This one has no major vulnerabilities - at least I did not find info on the forums. Pros The biggest differentiator is the support team. Always available, attentive and professional. Thank you guys a lot! Cons Been using Helpcrunch for over 6 months, haven't noticed anything substantial. Sometimes though the system doesn't work well when we're on a slow Internet connection Review Source Response from HelpCrunch February 6, 2019 We're glad to have you, Nina Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.