# Page 3 | HelpCrunch Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is HelpCrunch the right Live Chat solution for you? Explore 195 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/225716/HelpCrunch/reviews --- HelpCrunch 4.8 (195) [View alternatives](https://www.capterra.com/p/225716/HelpCrunch/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of HelpCrunch ## Showing most helpful reviews Showing 51-75 of 195 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JB Juan B. Marketing Director Marketing and Advertising Used the software for: Less than 6 months ### "Excellent Tool For Your Customers" August 20, 2019 5.0 I honestly stayed because of the awesome customer service that I received before I was a customer, and after. If your customer service would have been subpar, I would have stayed with the product I used before. Pros My customers can reach me with any questions they have about something I offer, or something in general on my website. Like the instant message I get on the app, and the ability reply to customers, even when they have left the site. Cons The only thing I don't like about the software is the fact that we can't change the suhdomain. I have my widget on multiple sites, but can't change the suhdomain. Alternatives considered [BirdSeed](https://www.capterra.com/p/161106/BirdSeed/)[JivoChat](https://www.capterra.com/p/178227/JivoChat/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing HelpCrunch The quick and responsive customer service. Switched from [BirdSeed](https://www.capterra.com/p/161106/BirdSeed/) Was offered a lifetime deal with Help Crunch and the customer service was top notch. Review Source Response from HelpCrunch August 21, 2019 Hi Juan! Thanks for your review. Glad that you're now able to easily chat with your customers in real-time and reach them even after they leave your website. Your feature request regarding subdomains is well taken. We should start working on this soon. Cheers! Sergei K. Product Marketing Manager Computer Software Used the software for: 1-2 years ### "Useful live chat for web app based SMBs" January 31, 2019 5.0 We started using HelpCrunch to handle client's requests from emails, messenger, contact form etc. We did well with it Pros Clean interface, very easy to start with Saved answers: really useful for those who aren't native English speakers - our team can use pre-made answers for frequently asked questions Cons We are a new business and haven't used other chat solution, so have nothing to compare HelpCrunch with. Everything works fine for us Review Source Susan L. CEO Financial Services Used the software for: Less than 6 months ### "Excellent Software With All the Bells & Whistles Included" August 20, 2019 5.0 Our overall experience with HelpCrunch has been stellar and we've already made several extra sales that could have been lost because we were able to proactively reach out to website visitors and guide them along. Pros I've been looking for a help desk tool that combined the functionality of a helpdesk with the proactive in app messaging like Intercom. I've used both ZenDesk and HelpScout in the past and they just kept getting more expensive as they added features and functionality and it was getting cost prohibitive for our very small company. Now we have a solution that has everything we were looking for at a fraction of the cost. Cons The only issue we've had is that there are so many features, the learning curve to understand and implement everything is a bit steeper than previous solutions. But that will go away as we continue to learn about and implement the tool. Switched from [Help Scout](https://www.capterra.com/p/136909/Help-Scout/) We switched because they charge extra for what's included in HelpCrunch. Review Source Response from HelpCrunch August 21, 2019 Fantastic to hear about your results, Susan! We're looking to improve every feature onboarding very soon, so that you can learn quicker why and how you may want to use certain functionality. JL John L. Ops manager Consumer Services Used the software for: 1-2 years ### "HC runs our business!" August 20, 2019 5.0 Pros Tribute is a business that directly interfaces with customers every single day on a very detailed level. HC helps us manage, organize and effectively communicate with every customer on time. Cons The UI has been improving over time which is great! A slightly more modern feel would be awesome. Functionality is much more important to us though Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Intercom was insanely expensive and didn’t have the best functionality we needed Review Source Response from HelpCrunch August 21, 2019 We're very glad to have Tribute team with us, John! Thanks for the kind words. We expect to roll out a small UI update to make the chat look even more modern already this month. Cheers! VR Verified Reviewer Product Manager Computer Software Used the software for: Less than 6 months ### "Good alternative to Intercom" January 22, 2020 4.0 Pros Feature packed and with good support, HelpCrunch is a great alternative to Intercom. It has chat, notifications, emails, and targeted data triggers which helps you improve both product and onboarding users. Cons It can get pricy too if you have a lot of users (operators) answering the chat. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Intercom is too expensive Review Source Response from HelpCrunch January 23, 2020 Thank you very much for your review. I'll forward your thoughts on pricing to our product team for review. Of course there're some services that are somewhat cheaper than HelpCrunch and even free, however comparing to Intercom we're more than affordable :) It would be really great if you could share your thoughts on other services that provide the same functionality as HelpCrunch does while being cheaper. This will definitely help us. DL Dave L. CTO Computer Software Used the software for: 1-2 years ### "Absolutely perfect" August 20, 2019 4.0 Pros The interface was solid and easy to use for my team. The setup process to be able to be live and functional was straight forward and take only some minutes to setup. Once online, the tools was also easy to use for the user of the website. The configuration options are well documented and helpcrunch offer wide range of options to configure the way you want to use the tools. Cons The only drawback we found was the desktop/mobile app. The notification seem to not always be receive in time and sometime we receive notification some minutes after the client leave the website. Review Source Response from HelpCrunch August 21, 2019 Hi Dave! Thanks much for the detailed review. Ease of chat setup is definitely important for us and our users. We're working on the mobile app notifications improvements already, we'll keep you updated! JM Joe M. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Great - probably the best messaging software" June 28, 2019 4.0 Their support is amazing and friendly - regardless of you being a paying customer or free user. Pros Simply, the biggest pro is that it just works. When it comes to Messaging software, reliability is essential. In the past, ive had messaging plugins not send a message to me because i haven't opened their app in some time and it auto logged me out. I have never missed a message with helpcrunch. It also looks more modern than the competition. Cons There isn't really a con. The only thing is that i get emailed each time i receive a message - so if i am having a conversation with someone i will get dozens of emails, rather than just two emails, (one alert at the start and one summary at the end). But that is likely something that will get ironed out, more than an intentional feature. Switched from [Chatra](https://www.capterra.com/p/144752/Chatra/) Just old and dated looking. Kept getting logged out and missing messages, so never trusted it. Review Source Response from HelpCrunch July 2, 2019 Thanks so much for your review, Joe! Appreciate all the little details you've mentioned. Your feedback regarding email notifications about new messages is well taken and passed to our product team. All the best! VR Verified Reviewer Content Creator E-Learning Used the software for: 6-12 months ### "Easy way for me to keep track of customer support and general help." March 3, 2020 4.0 It has been positive. I can definitely see my traffic generating more visits and I am able to help others much faster. Pros It is a one stop shop for me to chat with customers or visitors at my website AND it also includes email integration. All of this comes at a reasonable price. Cons The Android app is still very buggy. It has become a little more stable, but it still needs work as others have mentioned. Review Source Response from HelpCrunch March 11, 2020 Thank you for the fair review. We are working on our Android app to improve its overall performance. Stay tuned, there is an update coming soon ;) AR Andrew R. MD Computer Software Used the software for: 1-2 years ### "Web software ok. Mobile app non-functional. Service non-existent" July 23, 2020 2.0 Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app. They suggested that I could enable email notifications - completely negating the point of instant response. Pros It was reasonably easy to install, although took a while to configure. Cons Mobile app didn't work, so when I did get enquiries I wasn't able to respond, making it look like I didn't respond to my customers. Review Source Response from HelpCrunch July 29, 2020 Hi Andrew! We really appreciate your review. Indeed there were some issues with the mobile apps in the last few weeks which a very small part of our customers have, unfortunately, experienced. You were one of them. We do realize that this has affected your communication with customers and your business. We're terribly sorry for that and just wanted to let you know that we listen to all the feedback and try to react asap. We're rolling out a new update already this week which is aimed to dramatically improve both iOS and Android apps performance and overall user experience, fix the issues you've experienced + provide some new exciting features. We really hope you'll be able to try out the updated apps. Our team would be looking forward to your feedback! Please don't hesitate to get in touch with us at any time. Take care! VR Verified Reviewer Digital Project Manager Hospital & Health Care Used the software for: 6-12 months ### "Good priced chat platform with great support" November 12, 2020 5.0 Pros We have used the platform for 9 months and have experienced constant development of features and great support when needed. They also take our feedback into consideration and have released several features that meet our demands. Cons Reporting could be improved. We use tags on the chats to be able to report and learn from the topics, but there is no easy way of doing this at the moment. Review Source Response from HelpCrunch November 18, 2020 Thank you for your report. We have a few new reports coming soon. Stay tuned! Emmanuel D. Gestionnaire Retail Used the software for: I used a free trial ### "Logiciel de support Chat " September 30, 2023 5.0 Pros C'est une plateforme très intéressant pour la communication et avec un chat direct parfait .Un marketing très efficace et automatique et permet d'intégrer d'autres logiciels Cons Un très bon logiciel avec une version gratuite et très spéciale. Je n'ai pas d'inconvénients Review Source vD vincent D. Owner Consumer Electronics Used the software for: Less than 6 months ### "Good overall" August 20, 2019 5.0 We have seen a dramatic rise in the quality of our communications with customers during business hours. Pros Good solid connections with customers. Feel comfortable to know they have received some information. Cons Off hours are very hard to manage. Customers done seem to know they are not online with agent and are leaving s message. No online list of customers on website browsing before chat to give better view of who is going to chat and why. Alternatives considered [Formilla.com](https://www.capterra.com/p/159670/Formilla-com/) Reason for choosing HelpCrunch Range of customizable feature set. Switched from [LiveChat](https://www.capterra.com/p/62194/LiveChat/) Slow and unsteady. Would need updates or major issues would flurry. Review Source Response from HelpCrunch August 21, 2019 Hey Vincent! Thanks a lot for the review and the feedback! Have you tried putting up an offline form & message? This helps your customers to clearly tell if your team is offline or not. Feel free to reach out to our team via chat, we'll be happy to help you with that or any other questions. Ivan D. CEO Computer Software Used the software for: Less than 6 months ### "All in One Solution for your Customers" November 5, 2019 5.0 I am so thrilled to use this app. We were looking only an email marketing tool and with this app - we received just more - chat, helpdesk and email automated marketing tool in the same time. Pros I like the chat system and especially is how easy is to send email or message to customers. Also, there is a lot of pre-made templates that can help you with faster and better respond to clients. It is not just a chatting system, it is more - it could be an email marketing tool and help desk at the same time. Also, design and user experience is on other level comparing to similar tools. Cons The only issue that I could find that when sending an email - email is signed by help crunch organization instead of a company. Maybe there is a way to change this - but I could find that setting. Review Source Response from HelpCrunch November 6, 2019 Thanks so much for the love, Ivan! Elena D. Internet Marketing Manager Used the software for: 6-12 months ### "Great tool for chats and emails" February 14, 2018 5.0 It's much easier for our users to contact us via live chat, and for us, it's great to see all the history of communication Pros Helpcrunch allows us to engage with our users both via chat and email. All the history of communication is gathered in one place, so it's easy to see all the info. Cons It would be great to see some kind of a knowledge base to let me quickly deal with all the features. Anyway, support team is always ready to help me. Review Source AM Ana M. Operations E-Learning Used the software for: 6-12 months ### "Run your business with Helpcrunch" August 20, 2019 4.0 I love the ease of use and how organised it is. Using helpcrunch has helped me organise customer inquiries and I can easily navigate and look for conversations with the filter search function. I also love that I have can access previous conversations with customers without scrolling too much. Also love the customer support , every time I have a question someone comes back to me within 5 minutes. Truly bang for the buck. Pros The search/filter function and the color coding of conversations. Cons I wish I could easily edit and remove uploads on chats. Review Source Response from HelpCrunch September 24, 2019 Appreciate all the love, Ana! In terms of removing uploads, you can easily delete them in chat just like you delete all other messages. What would you like to be able to edit in your uploads? Eager to learn more about your needs around this. Maksym T. Sales Manager Computer Software Used the software for: 1-2 years ### "Support tool" January 25, 2019 5.0 I use HelpCrunch to provide support to our customers and upsell when possible. It's a great tool that does the job well. Pros Nicely looking live chat, easy to set up, works great Cons No cons so far, would be great to have articles functionality built in though Review Source Tyler P. Director of Hitting/Player Development Sports Used the software for: 6-12 months ### "Best Intercom Alternative" August 20, 2019 5.0 I started out on the free trial and loved it. Ended up getting one of their deals and stopped for a little while because our company was going through some issues. As we got back up, I bought an LTD and am so happy to use them again! Pros They have every function you need and are constantly adding more features Cons I wish the widget had more features to customize the view. Such as the company logo Review Source Response from HelpCrunch August 21, 2019 Thanks, Tyler! By the way, you can definitely put your company logo inside the chat widget. It's the first setting you will find in the widget customization options. In case of any questions, you can always reach out to our support team via chat. Yuliya K. Marketing strategies and business consulting Used the software for: 6-12 months ### "A true 360-degree view of your communications with customers" November 15, 2017 5.0 Great live chat with a comprehensive functionality yet attractively priced. Pros It's an easy to use yet a powerful tool comparable to platforms like Intercom with competitive pricing and functionality. Cons Actually I think I like everything about this platform. I would suggest to keep working on the CRM and marketing automation part to offer even more options to the users. Review Source Samson Z. Support agent Commercial Real Estate Used the software for: I used a free trial ### "Logiciel de Chat direct " October 2, 2023 4.0 Pros C'est une meilleure plateforme de communication clients très performante et facile à utiliser pour intégrer d'autres logiciels. Offres une bonne fonctionnalités automatique des mails Cons J'adore HelpCrunch pour ses multiples fonctionnalités. Je n'ai pas eu de problème pour le moment Review Source Olesia S. Head of Marketing Information Technology and Services Used the software for: 6-12 months ### "Faster task solving tool and excellent in-built notes " February 13, 2019 5.0 We needed the live chat tool but we get more, the extended client's database. Notes is an amazing option to pass the info from one manager to another. Pros The app is very easy in use. It did not get a long time to learn all the functions. Cons We placed our logo on the chat header but it looks too small and there is no option to increase the image Review Source Essime T. Gestionnaire Retail Used the software for: I used a free trial ### "Logiciel de gestion clientèle" October 19, 2023 5.0 Pros Un produit magnifique et simple à utiliser permettant les chat direct avec une qualité d'interface utilisateur et facile à déployer et à intégrer d'autres produits. Cons C'est le top produit de la gestion clientèle . Je le recommande Review Source Sasha T. Full-Stack Developer Program Development Used the software for: Less than 6 months ### "HelpCrunch and solving business problems" July 22, 2021 5.0 Pros \- multilingualism. The language can be changed directly from the app in real time. This was one of the main criteria for choosing a service for us. - Customize css via admin panel. This makes the widget very flexible - Real-time support communication. Within 10 minutes you will receive an answer to your questions and try to solve problems Cons \- This is more a wish, not a minus, but I would also like to have official support for react-native. Review Source Laurent G. Gestionnaire Retail Used the software for: I used a free trial ### "Logiciel d'aide de service client " October 9, 2023 4.0 Pros HelpCrunch est un très bon produit pour aider les entreprises et les prospects pour trouver de solution ensemble avec de très bonnes fonctionnalité et très simple à utiliser. Je suis très satisfait Cons C'est un très bon produit et je n'ai rien à reprocher pour le moment après avoir utilisé Review Source Hoang L. Co-Founder Marketing and Advertising Used the software for: Less than 6 months ### "All in ONE! Best Tool for Customer Service!" January 28, 2019 5.0 Easy to connect with customers and support them well, and can track the tickets and chats easily. Love the customer tools available in HelpCrunch Pros User friendly, Easy to use! Great User interface. Best for beginners and advance users. Basic need meet all! Real time chat features, Reasonable price for starting up companies. and it helps you with your leads and products. Integrations available with third part programs Cons Not at all. just wan to have more integrations with other third part programs. Review Source Response from HelpCrunch January 31, 2019 Great to hear it meets your needs, Hoang! We try to keep HelpCrunch as friendly for startups as possible. Both in terms of functionality and pricing. Travis Lee S. Strategy & Delivery Manager Veterinary Used the software for: 1-2 years ### "Easy to use and customers love it" May 7, 2019 5.0 Excellent support. Pros I like the customisation features for the widgets. Cons It would be nice to have a help desk that users could find answers to their queries on, and perhaps the chat widget could automatically display those based on keywords. Reason for choosing HelpCrunch It was better value for money. Review Source Response from HelpCrunch May 8, 2019 Travis, thanks for the review! We're adding the searchable help desk (knowledge base) functionality already in June. Chat widget integration with knowledge base is also going to be available soon after that :) Similar Products Featured ## Related categories [Live Chat](https://www.capterra.com/live-chat-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[Knowledge Management](https://www.capterra.com/knowledge-management-software/)