# Page 4 | HelpCrunch Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is HelpCrunch the right Live Chat solution for you? Explore 195 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/225716/HelpCrunch/reviews --- HelpCrunch 4.8 (195) [View alternatives](https://www.capterra.com/p/225716/HelpCrunch/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 4 - Reviews of HelpCrunch ## Showing most helpful reviews Showing 76-100 of 195 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mike L. CEO Outsourcing/Offshoring Used the software for: Less than 6 months ### "Competitively-priced ticket sorting system and awesome live chat " January 31, 2019 5.0 We've researched many alternatives to Zendesk and HelpCrunch turned out to be the most competitive competitor. I'd recommend trying it out, they have a free plan which we used for some time. Pros We switched to HelpCrunch from Zendesk. Firstly, the main reason was the price - it was 3 times more affordable than the Zendesk plan we were on before that. After 1 month, with HelpCrunch we also come to appreciate in-app messages: the main contract of the month signed after a conversation in the chat with a client. Cons We faced some issues while switching and it took us some time to migrate from Zendesk to HelpCrunch tool Review Source Response from HelpCrunch February 6, 2019 Thank you Mike! Anna O. Head of Growth Internet Used the software for: I used a free trial ### "One of the best live chatting tool" July 23, 2020 5.0 Pros This tool is perfect for those who want to acquire new leads, but also for those who want to involve the customers they already have in the interaction. It's also great for immediate support for your clients or talks in real-time with your potential customers. I really like the possibility of customizing chat widget so it could suit better to design of my website. What more - you have the whole conversation history in one place which helps you get a full image of it. Cons At the moment there is nothing to dislike, if I find some cons, I will edit this review. Review Source Response from HelpCrunch July 27, 2020 Thanks so much, Anna! MS Matthew S. Director Chemicals Used the software for: Less than 6 months ### "Switched over from LiveChat" May 30, 2019 5.0 HelpCrunch were really helpful (no pun intended). Set up a custom pricing plan for my needs within an hour. Pros Better value for money for the features I needed. For me it was important to have different customised widgets for different domains. I've been a LiveChat customer for a number of years but the pricing for the customisable widgets drove me away in the end. Software is super easy to use and personally I prefer the simpler and more modern appearance of the widget and the admin interface. Cons With HelpCrunch the price you pay is per agent that you set up. With some other systems the price you pay is per logged in/online user. I wanted to set up more users but only have a smaller number logged in at any one time. In the end, I calculated that I still made a significant saving compared to the same features on LiveChat and better still I was able to talk to HelpCrunch and they set up a custom plan for me. Review Source Response from HelpCrunch June 3, 2019 Appreciate your detailed review, Matthew! We're really glad to have you with us. JB Joe B. CEO Consumer Services Used the software for: 6-12 months ### "Great Concept but needs work" August 20, 2019 4.0 Pros The idea of 3 in 1 is great , chat, ticket system and email marketing all in one is a plus. Cons It seems to be confusing at times which chats are new and which are old and there are some limitations on how to setup the software, if some basic things were different will make this software much better Review Source Response from HelpCrunch August 21, 2019 Hi Joe! Thanks a lot for your review. Great to hear that you're able to use HelpCrunch to the fullest. Would be great to know more about what you found confusing about new/old chats and the setup. If you have a minute, please get it in touch with our team via chat, we'd love to learn more about the issues you're experiencing so that we can fix those asap. Thanks in advance! Christian L. Full Stack Developer Used the software for: Less than 6 months ### "Great sofware, helps so much managing users" February 12, 2018 5.0 Pros Quality of the software, its security and the customizations that are available. For example the Javascript APIs are really simple compared to other software of this kind. More, a feature I like so much is that you can set a Javascript event to fire a message to the user from an agent. Great platform to manage best users and their needs. Cons Overall, I like pretty everything. I just have to say that maybe the interface that the agent uses to talk to users seems a bit too much "embedded", but is just what I think, it isn't a general critic. Review Source VR Verified Reviewer Software Engineer Computer Software Used the software for: Less than 6 months ### "Great tool to manage support, marketing issues, and sales info on just one platform " December 31, 2022 4.0 Excellent experience Pros I like best that they have unified all the features in one, and I can use multiple channels with their platforms like Facebook messenger, Instagram, WhatsApp, Telegram, and more. I can customize the chat as per my website, and the customizations include widget color, logo, localizations, and even CSS styling. They provide very powerful tools like a knowledge base, chatbot, email marketing, mobile apps, and SDK. Their self-service is also superb. Cons No cons identified till now. It is a very useful app for managing business support, marketing and sales channels. Review Source Roberto C. Founder E-Learning Used the software for: 6-12 months ### "Best alternative to Intercom" February 18, 2020 5.0 Great support from the team and user experience. Pros The price is great considering the features that it have. The support team is amazing! Cons Not a big deal, but more crm integrations Review Source Response from HelpCrunch February 19, 2020 Thank you for your review, Roberto! Alex K. Marketing Director Information Technology and Services Used the software for: Less than 6 months ### "Amazing customer support product" January 29, 2019 5.0 Overall, it does the job pretty well. We picked HelpCrunch as our helpdesk system a few months ago. Flexible pricing and compatibility with web & mobile apps were the most important factors for us. Pros HelpCrunch stores all communication with our clients in a single place. What I love most about HelpCrunch is the reports functionality with which we have access to every agent's performance and user satisfaction metrics. Cons There are some minor bugs that their team has to address e.g., with a typing indicator that makes our chat window go up and down. Review Source Response from HelpCrunch February 6, 2019 Appreciate your detailed review, Alex! Sylvie Florence K. Gestionnaire Retail Used the software for: I used a free trial ### "Un logiciel parfait " October 1, 2023 5.0 Pros HelpCrunch est un meilleur produit de Chat direct très simple et facile à utiliser et permet de gérer le service client avec des mails automatiques Cons Un très bon produit mais je rencontre quelques burgs lors de se connecter Review Source Valeria T. Partner Manager Computer Software Used the software for: Less than 6 months ### "Mini CRM for Startup" January 25, 2019 5.0 We are a small startup, but quite ambitious, so we wanted to find the solution that would support our growth without limiting the functionality. We are not ready to pay hunderds of bucks for very mature solutions so HelpCrunch is an option for us. Pros Here's what we needed originally: live chat system for our young startup What we got in the end: mini-CRM with many functions for client support, user engagement, as well as marketing. There is more in the package than we expected, frankly Cons Just 500 contacts in the free tier, but it's still more than what other free products offer free Review Source IF Ivan F. Head of Growth Retail Used the software for: 6-12 months ### "A better (and cheaper) alternative to Intercom" April 15, 2020 5.0 Pros We made the switch to HelpCrunch because we were concerned about the increasing costs with Intercom as our user base grew. Everything was great from the get go and my entire Success team is happy with the tool. On top of that, we managed to cut our expenses by 60%, which is great. Cons The limit of emails and auto-messages in our plan is a little upsetting Review Source Ganesh B. SEO Marketing and Advertising Used the software for: 6-12 months ### "A Perfect Intercom Alternative" July 24, 2019 5.0 Pros Knowledgebase with Email support Stylish Chat Widget Value for Money Cons It can better if they can offer 3 agents in Standard plan Review Source Response from HelpCrunch August 6, 2019 Thanks for the review, Ganesh! DV David V. CEO Internet Used the software for: Less than 6 months ### "Software con multitud de funcionalidades fáciles de manejar" April 1, 2020 5.0 Destaco el tener en un mismo software la parte de live chat + email marketing. Ya no necesito software's como ActiveCampaign, etc... También knowledge docs... Pros Muy cuidado en los detalles, minimalista y a la vez muy completo. Me gusta mucho la integración entre live chat y email marketing. Es precisamente lo que yo estaba buscando. Cons Necesita una app en Zapier que me han confirmado que está lista en pocos meses. En mi caso ésta debería integrarse con PayKickStart. Debería ser completa y no testimonial. La modificación de etiquetas en los contactos debería ser más ágil. Me han confirmado que nuevas funcionalidades al respecto llegan en breve. Reason for choosing HelpCrunch Tras probarlas me ha parecido la mejor para mi caso. Integración live chat + email marketing + docs... Futura integración con Facebook Messenger... Review Source VR Verified Reviewer Director Of Operations Sports Used the software for: I used a free trial ### "Needs more work" January 25, 2019 4.0 Pros has a lot of features such as online chat and emails Cons the icon is not customizable and we can't make it fit out brand Review Source Response from HelpCrunch January 29, 2019 Thanks for your review and the feedback! Would be great to know which icon you're talking about. The live chat widget button is totally customizable - you can adjust its size, color, and even choose between various button types. The amount of customization options available to you depends on the pricing plan you're on. Hope to see you back on HelpCrunch sometime soon! If any questions arise, don't hesitate to contact our customer support team via chat. Have a great day! FS Fedor S. Director of Business Development Information Technology and Services Used the software for: 1-2 years ### "Grate online chat" April 9, 2020 5.0 Communications with our customers Pros It is easy to install and use the software. Cons They still miss some REST API endpoints for scenarios of complex integrations. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing HelpCrunch Pricing and features Review Source LM Luca M. CTO Information Technology and Services Used the software for: Less than 6 months ### "Many features for a good value" August 28, 2019 5.0 We've been using helpcrunch to drive sales on our website and to provide in-app support for our product, avoiding to get several emails spread across several accounts with no way to assign people to different tickets. Pros The software is easy to use, and has useful features like tags and ways to manage the support people assigned to a certain ticket. The Android SDK integration was also easy to set up and could be added without spending too much time on it. The most important among the pros is the amount of information about the system that the ticketing system automatically collects from the user, which is useful for us to debug. Cons Some advanced features are not really easy to get started with if you don't have experience with this kind of software. However, those are optional tools, the normal usage is intuitive even for unexperienced people. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing HelpCrunch Very competitive price with the same (if not more) features. Review Source Response from HelpCrunch September 2, 2019 Thanks so much for the detailed review, Luca. We're looking to make all HelpCrunch features even more intuitive to get started with in the upcoming weeks already. Cheers! Joshua S. Directeur Marketing and Advertising Used the software for: Less than 6 months ### "Everything I need as a multiple business owner to give (potential) customers support" November 7, 2018 5.0 Even the 'Con' a filled in has been resolved quite easily by their support. The respond quickly to my requests and questions. The system works flawlessly and havn't found any bugs yet (even though I am a power user). Pros Ease of use, easy to setup, beautiful UI, a lot of useful features and all in one package. Also at a very decent price Cons Setting-up 2 company profiles under 1 account is tricky but then again, normally that is custom stuff. Review Source Response from HelpCrunch November 16, 2018 Thanks for your kind review, Joshua! Glad you find HelpCrunch useful for your customer support. Mike T. CEO Computer Software Used the software for: Less than 6 months ### "Great software for Support and Feedback chats on website and in mobile app!" April 3, 2018 5.0 HelpCrunch allows you to integrate support chats in a few minutes to your website and mobile app. And you can customize it as you want. Pros I really like HelpCrunch! I spent less than 10 minutes to integrate and customize it. It's so customizable and looks really nice on our website. Also, there is a mobile app and we can always be online for our customers. Thanks! Cons I like everything! HelpCrunch has all features that we need and it works perfectly. I am really glad that we chose HelpCrunch. Review Source Bharatwaj R. CEO Information Technology and Services Used the software for: Less than 6 months ### "Good chat application for your website" February 6, 2019 5.0 My overall experience was good but I wanted more integration with the tools Pros Well I like the freemium model which they have to start with which is always best as I get to experience the product once before buying and their pricing is straight and simple Cons The upsell pricing is a big problem as the pricing from one to plan to other differs a lot and the main problem is integrations are lacking Review Source Response from HelpCrunch February 21, 2019 Thanks for the kind words Bharatwaj! We definitely plan to add more integrations this year. Stay tuned. AC Adam C. Customer support Internet Used the software for: I used a free trial ### "Best price-to-performance ratio helpdesk software!" October 2, 2019 5.0 Overall experience with HelpCrunch has been really good and I think it will really help us with our business. Pros I like the ways you can customize this product to your needs/themes and the easy of use. Literally everybody would be capable to write an article in HelpCrunch and the changes are global instantly. Cons Only thing I didn't like that much is securing a custom domain helpdesk with SSL on different server than apache or nginx - they don't have instructions for our kind of server. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing HelpCrunch They seemed as the best solution and so far they are. Review Source Response from HelpCrunch October 9, 2019 Thanks a lot for sharing your experience with HelpCrunch, Adam! We'll be sure to update our security instructions for various servers. LG Lewis G. Managing Director Financial Services Used the software for: Less than 6 months ### "Great Alternative to Intercom" June 17, 2019 5.0 Pros HelpCrunch is a completely transparent company that has a great support team and well-built products (live chat, knowledge base, automated messages). They have set pricing which isn't based on your active user count so you're going to save a lot of money per month in comparison to Intercom. Cons The only negatives I could provide in comparison to Intercom is the lack of Integrations and chat widget marketing options. HelpCrunch is constantly rolling out new features at no extra cost so I wouldn't be surprised if this is in the pipeline. Review Source Response from HelpCrunch June 18, 2019 Thanks, Lewis! Indeed, we're looking to bring more integrations soon - stay tuned :) Max M. Founder & CEO Information Technology and Services Used the software for: Less than 6 months ### "We switched from Intercom to HelpCrunch" January 21, 2019 5.0 OVERALL: Our support, sales and marketing teams use Helpcrunch on a daily basis - it's a great solution, especially when you take into account their affordable prices. Pros \- Value/cost is just insane compared to Intercom - All-in-one customer service platform Cons our team is happy with everything. literally with everything. We needed chat and proactive communication channel and HelpCrunch is something that does this well Review Source Response from HelpCrunch January 22, 2019 Thanks a lot for your kind review, Max! Kate K. Global Partnership Manager Marketing and Advertising Used the software for: Less than 6 months ### " Fantastic customer communication software" January 24, 2019 5.0 Very satisfied with HelpCrunch so far. Can recommend it to companies that are looking for an easy and visually appealing live chat and email marketing. Pros 1 Very easy to get started 2 Lots of features for customer communication and support 3 Great looking and customizable live chat widget 4 Amazing customer service Cons I would love to have a more advanced reporting per agent, but the way it's handled now is fine too Review Source Response from HelpCrunch February 6, 2019 Appreciate your review Kate! IV Irina V. Markets Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy, but with a lot of options" January 14, 2020 5.0 Pros It's really easy to use, everything is logical. But if needed, you can use a lot of options given and make from it a complicated system of customer support. Cons Can't point out anything specific, everything suits our needs. Review Source Response from HelpCrunch January 16, 2020 Irina, thanks for the review! We're glad to have Fitlap as our customer. VZ Volodymyr Z. founder Marketing and Advertising Used the software for: 6-12 months ### "Amazing toolset for customer interaction" January 9, 2019 5.0 Very nice experience with the software so far. It has everything we need for customer communication and support in a single place. Highly recommend Pros I love having all the tools I need in one system - and that's definitely important when we're talking about customer communication. Having all chats and emails with the same customer in a single place is a big benefit for our team. Cons Emails deliverability rate could be quicker by a bit as we normally send out > 30,000 emails at a time, but it's not a big deal considering all the benefits that we get from using HelpCrunch Review Source Response from HelpCrunch January 10, 2019 Glad you're having a positive experience with HelpCrunch. Thanks for leaving your review, Volodymyr! 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