# Page 6 | HelpCrunch Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is HelpCrunch the right Live Chat solution for you? Explore 195 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/225716/HelpCrunch/reviews --- HelpCrunch 4.8 (195) [View alternatives](https://www.capterra.com/p/225716/HelpCrunch/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 6 - Reviews of HelpCrunch ## Showing most helpful reviews Showing 126-150 of 195 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer CMO Outsourcing/Offshoring Used the software for: Less than 6 months ### "Switching from Intercom" January 24, 2019 5.0 Totally happy with Helpcrunch. Saved me lots of money on customer service software Pros Very inexpensive compared to Intercom, the product quality is great, it's simple and clean. Also, I love the amount of customization options it provides. Customer support is pretty quick to address our questions and issues, they really listen to our feedback and open to suggestions. Cons Would be great to see Knowledge base among Helpcrunch features, they assured me it's coming in the first half '19 Review Source AS Alan S. Office Manager Business Supplies and Equipment Used the software for: Less than 6 months ### "Great product and value for money" January 15, 2019 5.0 I am one of these people who carry out a lot of research before going with a new supplier. I have been looking for a new live chat provider for a couple of weeks now. I had 3 main criteria. 1) Modern interface that could be rolled out across multiple sites. 2) Targetted Chats 3) Cost effective. I am scared to think about how many website and trials I undertook, however, I finally chose HelpCrunch and I delighted that I did. Simple to set-up, plus it ticked all my criteria. I would certainly recommend. p.s. when I did reach out to the team to ask any questions' I got a super quick, and helpful reply. Pros Modern interface Targetted messages Super easy to use Cons I have been using for a couple of weeks and as yet I don't have anything negative to say. Review Source Response from HelpCrunch January 17, 2019 Thanks Alan! We're glad you did a thorough research and chose HelpCrunch in the end. Best of luck! KD Kevin D. Information Technology Worker (I.T.) Computer Software Used the software for: 6-12 months ### "Well engineered" August 20, 2019 5.0 Customer support is incredible, anything you need or has questions about they resolve and respond really quick. Very good tool and easy to implement. Totally recommend, it’s one of the only chat systems that I totally trust. Pros It’s well thought out, well engineered, they took every possible communication either live or via email and it keeps good track, iOS app works perfectly. The whole system feels really mature. Cons There was a bug but it was quickly corrected so none at this point Review Source Response from HelpCrunch August 21, 2019 Kevin, thanks for the amazing feedback! We're glad to have you on board. AF Annabel F. Founder Arts and Crafts Used the software for: Less than 6 months ### "Customer support how it should be done" February 1, 2019 5.0 Really pleased with the software. It's well priced and beautiful. Pros Very pleased with the widget styling and easy way I can integrate the chat widget onto my site. The way in which my business hours can be set saves me from getting unwanted support tickets on my weekend through my mobile application as well, which has saved me a lot of stress! Cons I'd really love a help base that could automatically guage a user's request based on keywords and recommend a help article, further diminishing the amount of support tickets I get. Review Source Response from HelpCrunch February 4, 2019 Thanks for the kind review, Annabel! Help base feature is already in development. We will definitely let you know when it's released so that you can further decrease the amount of resources involved in your customer support. DC Daniel C. Customer service representative Hospitality Used the software for: Less than 6 months ### "Simple yet effective" August 20, 2019 4.0 Pros Ease of access and ability to see new contacts Cons Poor notifications . Sometimes leads to missed chats Review Source Response from HelpCrunch August 22, 2019 Hi Daniel! Thanks for your review. Glad that you find it easy to manage your contacts in HelpCrunch! Would be great to learn more about your experience with notifications deliverability - which platforms do you have HelpCrunch installed on? By the way, we expect to roll out mobile apps notifications deliverability fix in the next few weeks. Hope it will resolve your issue and you'll never miss another chat ever again. Don't hesitate to reach us via chat in case the issue persists. Cheers! OO Ott O. CEO E-Learning Used the software for: 6-12 months ### "I can recommend" March 15, 2019 5.0 Pros Really nice quality for the pricing and great customer support. Cons Nothing to bring out currently that has bothered. Review Source Response from HelpCrunch March 27, 2019 Thanks Ott! RS Renee S. Customer Service Manager Business Supplies and Equipment Used the software for: Less than 6 months ### "Pretty good, but could use some updates" June 28, 2019 4.0 It's alright, but could use some upgrading in the notification area. Pros It is very easy to use and functional as well. Cons Doesn't always give ringing notification that a new chat has popped up. Also, ringing notification should be able to ring once or twice, not 4 times for each chat message. Review Source Response from HelpCrunch July 2, 2019 Renee, thanks a lot for the review! Passed your feedback reg. notifications to our product team - be sure we will take a further look at this. If you have anything, please don't hesitate to reach out to our support via chat anytime. All the best! GU Güven U. Product Owner Computer Software Used the software for: Less than 6 months ### "A good alternative to Intercom, with a friendly support team" August 6, 2019 5.0 Pros It's easy to install, and the support team is helping. The user interface is nice. You don't get lost. The tool is also easily customizable, which is important when you integrate a chat box on your website or app. Cons Maybe the documentation of the API could be a bit more specific. Review Source Response from HelpCrunch August 7, 2019 Thanks a lot for the review, Guven! We're happy that you found HelpCrunch easy to use and customize for your needs. We're working on rewriting our API documentation right now, the new improved version should come out very soon. RV Rosalie V. owner roos internet marketing Online Media Used the software for: Less than 6 months ### "HelpCrunch as leadgenerator" June 28, 2019 5.0 Pros Easy to use, helps communicating with potential customers online Cons It sometimes disconnects to the web. I have to reconnect to keep it in my browser Review Source Response from HelpCrunch July 2, 2019 Hi Rosalie! Thanks for taking the time to leave your review. We're glad that HelpCrunch helps you generate more customers for Roos. Would be great to hear more details about the disconnection issue you're experiencing in your browser - if you could leave us a chat message with your browser version, we'd be happy to investigate this further and fix the issue asap. Thanks in advance. Cheers! RH Ryan H. CEO Information Technology and Services Used the software for: Less than 6 months ### "Amazing software" April 6, 2018 5.0 Able to chat to my clients in real life and follow up emails through the live chat and engage with site visitors Pros I would highly recommend HelpCrunch their prices are very reasonable for new businesses. Their software includes everything you're looking for in a live chat. I was looking between Intercom and Crisp but HelpCrunch offers more features and a better designed admin panel which makes it a lot easier to get around the panel. Their customer service is awesome too with fast replies when you are stuck with an issue. 10/10 Definitely Recommended!! Cons \* Easy to use and to control \* Affordable \* Great features The list goes on as there is too many to list Review Source AK Arun K. Co-founder Information Technology and Services Used the software for: I used a free trial ### "Easy to use tool setup live chat with affordable pricing" October 5, 2020 5.0 Pros Wordpress integration made it a breeze to setup live chat on our website. Value added features like help documentation, email to offline chat users with automatic follow ups all at an affordable price for startups. Cons Nothing I can think of so far. Setup was easy and intuitive. Review Source Response from HelpCrunch October 9, 2020 Hi Arun! Thank you for the nice review! Our team is working hard to deliver cool new features soon, to help you increase conversion even more, and make the user experience even smoother! Enjoy using HepCrunch! VR Verified Reviewer Education Management Hospitality Used the software for: 1-2 years ### "Good Product" August 23, 2019 5.0 Pros I like that it allows me to interact with our customers from my mobile phone through the app and that it has a Slack integration Cons Sometimes the mobile app crashes and it's a little hard to manage different chats online. Review Source Response from HelpCrunch August 29, 2019 Thanks for the review! DV Douwe V. Founder Design Used the software for: Less than 6 months ### "Amazing options for the free plan" June 28, 2019 5.0 Very possible. Amazing options for the free plan. An incredibly easy way to interact with customers. Pros The free plan of HelpCrunch is amazing; you've got enough options to use and no real branding on the widget. Cons Sometimes it's unclear for me how my customers see my messages after they've left the chat. But I should probably look more into this myself. Reason for choosing HelpCrunch The free pricing plan Review Source Response from HelpCrunch July 2, 2019 Thanks for the great review and your thoughts, Douwe ;) All the messages between you and your customers are appropriately marked as sent or read. If you don't want to check the messages' statuses when you're not sure whether website visitors have ever returned to the chat and read your message, you can collect their email addresses with the HelpCrunch contact form and automatically re-send them an email if they don't see your message in chat for e.g. 5 minutes (that feature is available on our Live chat & Emails plans). Hope that helps. RH Rob H. Senior Business Systems Developer Retail Used the software for: Less than 6 months ### "Great product with even better customer support" May 7, 2019 5.0 Pros The live chat software does everything we want, but so did the last solution we used. The difference is the HelpCrunch support is fantastic and couldn't be more helpful. Cons To be picky, some of the internal notifications when transferring chats can take long then we would like, but we are still talking less than a minute. Review Source Response from HelpCrunch May 8, 2019 Thanks much, Rob :) We also appreciate all the feedback you've provided in chat. We're already working on the improvements. CD Cesar D. Developer Internet Used the software for: I used a free trial ### "Powerful tools, easy ot implement" November 20, 2020 5.0 Pros The help crunch interface is really accessible, which doesn't require our editors to learn lots of new skills just to edit our knowledge base. Cons I have a really hard time staying logged in when I'm on a desktop and a laptop. It requires to log in anew constantly. Switched from [MediaWiki](https://www.capterra.com/p/205896/MediaWiki/) We only came to help crunch for the knowledge base. We were previously on a self hosted MediaWiki installation that was hard to onboard our editors. Helpcrunch has a simple editor that just takes a few hours to master for average computer users. Review Source Response from HelpCrunch November 23, 2020 Thank you for your review, Cesar! MS Mike S. Marketing Manager Wholesale Used the software for: I used a free trial ### "Great Chat Client To Manage Your Online Requests" August 23, 2019 5.0 Pros There are some good software out there, but i came across help crunch and i chose it over others. It gives you the ability to chat, and even send email messages, later on if the customer is not online, So this way it helps to keep the customer in the loop and connected with the business. Cons There is nothing that i can mention. However i would say price wise it could be a little bit cheaper. Review Source Response from HelpCrunch August 27, 2019 Thanks for the review, Mike! JH Jorge H. Owner Education Management Used the software for: Less than 6 months ### "Review" August 20, 2019 5.0 Pros Easy to set up and cost-effective. In addition to an amazing support system to help you with any flows that may arise. Cons The product has been great so far. I will check back after my first year. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Cost Review Source Response from HelpCrunch August 21, 2019 Thank you, Jorge! Swati M. Director of Business Development Information Technology and Services Used the software for: Less than 6 months ### "All-in-one tool for customer communication" August 4, 2020 5.0 We were looking for a chat solution to aid with customer interactions Pros \- Great chat customization options - Ability to provide self-service support through knowledge base - Although there's a lot of features, the tool is very intuitive and it is easy to get started - Flexible pricing Cons We would like to see more integrations which I understand they are working on Review Source Response from HelpCrunch August 5, 2020 Thanks, Swati! HZ Helga Z. CMO Marketing and Advertising Used the software for: Less than 6 months ### "Great customer communication tool for SaaS" November 1, 2018 5.0 It just works and the value/price ratio is amazing." Pros 1) Many chat widget customization options 2) Able to connect our product and send in-app messages to the users via Helpcrunch chat 3) There are also neat email marketing automation and ticketing features Cons Helpcrunch doesn't have chatbot and knowledgebase functionalities (yet) Review Source Response from HelpCrunch November 7, 2018 We're glad you enjoy using HelpCrunch for your SaaS, Helga. Thank you for the review! LH Lucas H. CEO Animation Used the software for: Less than 6 months ### "This chat service is amazing." November 14, 2018 5.0 The communication with potential clients is made a lot easier, conversions are increased crazily, and it's so much fun to use. Pros Everything. The fluency of the widget on the site, the ease of use and integration, everything. The pricing is fair, easy to understand, and the support is great. Cons Nothing! So far, I have noticed absolutely nothing that did not satisfy me. Review Source Response from HelpCrunch November 21, 2018 Thanks so much for such a kind review, Lucas. CL Calvin L. CEO/Owner Media Production Used the software for: 6-12 months ### "Perfect for small businesses" July 4, 2019 5.0 Pros Lots of features for the price Works exactly how it is advertised Easy to install Cons Not very useful for large businesses Comes pre installed with email spamming Slows down your website Review Source Response from HelpCrunch July 5, 2019 Hi Calvin! Thanks a lot for the kind review and feedback you've provided. Other than small businesses, we have many mid-size and big businesses with over 20 support agents using HelpCrunch. With that said, we're working on several features that will help bigger teams like yours to improve their support. Frankly, we haven't received feedback previously about our chat causing website's slowdown or concerns regarding emails going to spam. We'd love to get more from you regarding that to help with fixing that asap for your case. Your customer success manager will be in touch shortly. Thanks again for taking the time to leave the review :) TM Tim M. CEO Entertainment Used the software for: I used a free trial ### "Great So Far! " February 7, 2020 5.0 Customer service is top notch! Nice being able to chat with them to fix issues. Pros Helps create a more friendly experience for potential customers. I imagine over time this will help conversions enough to pay for itself. The interface is pretty easy to use/customize. Cons Cost to add extra team members was a bit high for me personally Review Source Response from HelpCrunch February 13, 2020 Thank you for the awesome review, Tim! KV Kiran V. Business Development Accounting Used the software for: I used a free trial ### "Best platform to have live iterations with customers" October 22, 2020 5.0 Pros We use Help crunch for connecting with customers to provide live support, collect user feedback and suggestions, and track the process of implementation. Cons I think the Knowledge base should have some more options Review Source VK Vince K. Director Environmental Services Used the software for: Less than 6 months ### "Free Service" February 1, 2019 4.0 The expiernce was fine. it is hard for me to really say it was bad or good, except that we had an easy setup. Pros I like the setup and I like that it works on web and mobile. Cons I only tried in it on the free version, resulting in limited ability to do anything, including manager business hours, so we just canceled it. Maybe give the full functionality for 14 days, then downgrade so I can really see the true value. Review Source Response from HelpCrunch February 4, 2019 Thank you for the feedback Vince! We do offer both Free Trial and Free Account versions, but will consider your valuable suggestion and possibly make changes. Raphael C. Founder Internet Used the software for: Less than 6 months ### "Solid support platform with a lot of potential" August 21, 2019 4.0 Pros Good ticketing and customer support platform. The core features that you would expect are there. Cons The platform is still young and has some potential to improve to polish the edges. Review Source Response from HelpCrunch August 22, 2019 Thanks for the compliments, Raphael :) We're working on making HelpCrunch a better platform for customer support every day! 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