# Page 7 | HelpCrunch Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is HelpCrunch the right Live Chat solution for you? Explore 195 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/225716/HelpCrunch/reviews --- HelpCrunch 4.8 (195) [View alternatives](https://www.capterra.com/p/225716/HelpCrunch/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 7 - Reviews of HelpCrunch ## Showing most helpful reviews Showing 151-175 of 195 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GP Girithara P. Managing Director Computer Software Used the software for: Less than 6 months ### "Excellent Helpdesk Software " July 28, 2020 5.0 Pros It’s Live chat and email pipeline integration Cons Livechat and email Automation. Some what slow interface. Review Source Response from HelpCrunch August 14, 2020 Appreciate your review! JV Juan V. Ceo Computer Software Used the software for: 6-12 months ### "Great product" August 20, 2019 5.0 Pros Very good support and services. It’s great to drive conversions. Cons Sometimes it fails to notify on my phone that a user texted Review Source Response from HelpCrunch August 21, 2019 Hi Juan! Thanks for taking the time to leave your feedback. We're looking to improve mobile app notifications in the next few weeks - we'll keep you updated. Don't hesitate to reach out in case of any other issues you may face. Thanks! DG Daniel G. Communications Director Religious Institutions Used the software for: I used a free trial ### "Tool for Online Church " May 21, 2020 5.0 Pros Having to move church online created difficulties in how to personally connect with those watching the service. Adding HelpCrunch's chat feature has given us another avenue to connect with people on Sunday mornings and throughout the week. Cons A difficulty for this software is the drastic price increase for each user. It would be nice to be able to have more than one chat user for the base price to allow for the chat feature to be more personalized. Review Source Response from HelpCrunch June 1, 2020 Thanks for the review, Daniel! Glad to hear HelpCrunch is helping your church to connect with the audience online in a personal way. If you want to bring 10+ team members to your HelpCrunch account, feel free to chat with our team about custom pricing. AM Alina M. CMO Human Resources Used the software for: Less than 6 months ### "An awesome solution for multi-channel communication" September 23, 2019 5.0 Our main goal was to establish channels of effective communication with our customers, and with HelpCrunch we achieved it. Pros Email and chat in one place. This is something that we need in our everyday work. Cons The learning curve is a bit on the steep side, but once you get familiar with the tool, using it is a breeze. Review Source Response from HelpCrunch October 14, 2019 Thanks Alina! GD Giacomo D. CEO Financial Services Used the software for: I used a free trial ### "Great product, amazing support" April 9, 2019 5.0 Pros The integration is easy, the features are complete for a wide range of uses, and - what i appreciate the most - the support team is amazing: quick, responsive and totally helpful. Cons It's my first experience with a live chat, but i haven't found any issues yet. Review Source Response from HelpCrunch April 10, 2019 Appreciate your kind review, Giacomo! AZ Arthur Z. CEO Computer Software Used the software for: Less than 6 months ### "Using HelpCrunch for support and sales" August 21, 2019 5.0 Pros Simple to implement and works well. We have effectively managed to sell and support our clients via the system. Cons There was a slight lag when messaging via the phone application. Review Source Response from HelpCrunch September 6, 2019 Thanks for sharing your experience with HelpCrunch, Arthur! Glad it's helpful for your customer support and sales activities. VR Verified Reviewer Software Engineer Human Resources Used the software for: Less than 6 months ### "Interesting platform" January 25, 2019 4.0 Pros The platform is very interesting, the support team helped me a lot to understand and recheck our internal process and notice we had some improvements to do. Cons So far so good. Nothing that I can complain. Review Source Response from HelpCrunch January 28, 2019 Thanks a lot for your review! VR Verified Reviewer Partnership Project Manager Internet Used the software for: Less than 6 months ### "Just what I needed" January 18, 2019 5.0 I think it's an amazing chat tool for the money. Didn't need to think twice before purchasing! Pros Price, lots of features, and amazing customer support Cons I noticed and reported a few bugs. Luckily, those are already fixed. Review Source JL Jolanta L. Marketing assistant Health, Wellness and Fitness Used the software for: Less than 6 months ### "Beginner user" April 4, 2019 5.0 Pros I like the layout of this software. Easy to overview. Cons As I was a total beginner, it was hard to understand all the advantages and how to apply them. Happily HelpCrunch has an excellent customer support! Review Source Response from HelpCrunch April 5, 2019 Thanks so much Jolanta! RM Ruben M. CTO at Codeforges Program Development Used the software for: Less than 6 months ### "Intercom effective and cheap alternative" February 20, 2019 5.0 Great chat tool and Intercom alternative Pros Easy integration. Flexible customization. Fast Support. Contains lot of nice features. Has a free plan. Much cheaper as Intercom. Cons As for now none where found. The only thing that might be a issue is tracking data that is send while some action is performed on website. Review Source Response from HelpCrunch February 22, 2019 Thanks Ruben! If any issues related to action tracking arise, let our support team know via chat and we will help you resolve them. Cheers! MF Marco F. General Manager Plastics Used the software for: Less than 6 months ### "HelpCrunch Review" July 3, 2019 5.0 Pros Free plan is more than enough for my needs High overall quality Will definitely suggest to others Cons HC IOS app not showing latest chat, does not update (Iphone X 12.0) Please when sending e-mail requesting reviews don't put "RE:" in the subject to deliberately (and sneakily) enhance my chance to open the mail, it's beneath common decency Reason for choosing HelpCrunch Unlimited Free plan Review Source Response from HelpCrunch July 8, 2019 Hey Marco! Thanks for your review and feedback on our iOS app - we will take care of that asap! Reg. email subject line - we didn't send out those emails, but we will pass your feedback to Capterra team. Thanks again! JB Joai B. CEO Apparel & Fashion Used the software for: I used a free trial ### "Great Product!" February 20, 2019 5.0 Pros Allows me to chat with customers in real time. Cons Do not get an instant notification of a chat starting. Review Source Response from HelpCrunch February 26, 2019 Thanks Joai! We provide instant notifications about new messages in chats in browser, email, mobile apps, and Slack - perhaps, you didn't have a chance to configure them in the settings? Anyways, we're happy to help you set everything right at anytime. Don't hesitate to reach our support team via chat if you experience any issues with notifications or anything else. Cheers! VR Verified Reviewer CEO Non-Profit Organization Management Used the software for: Less than 6 months ### "Helpcrcunch our Base Supportsystem" November 23, 2020 4.0 We are really happy using it, because of the IOS and Android Mobile applications. Pros It has integration in our systems and worked out of the box. Cons The Widget looks sort of hard on the edges when using it on pc. Review Source NH Nawaf H. Operations Non-Profit Organization Management Used the software for: Less than 6 months ### "Easy to use, and simple" September 24, 2019 5.0 Good, i would recommend Pros Easy solution, simple for NGO's , modern look. Cons Converting chats to tickets, SLA configuration missing Review Source Response from HelpCrunch September 26, 2019 Thanks so much, Nawaf. Glad that HelpCrunch is a good fit for non-profits like yours. JM Jane M. Social Media Manager Computer Software Used the software for: 6-12 months ### "HelpCrunch is helpful in a crunch!" February 6, 2019 5.0 Super helpful customer service and easy to setup software. Pros Very easy to set up and add automated messages, including letting our customers know when we're away and when to expect a response. Cons I'd really love the ability to include help articles that are triggered by a keyword entered by the customer! Review Source Response from HelpCrunch February 8, 2019 Thanks so much Jane :) Help articles are coming to HelpCrunch soon! We will let you know once we release the feature. Gualter A. Tech Support Information Technology and Services Used the software for: I used a free trial ### "Intercom but slighly cheaper" June 28, 2019 4.0 Pros This offers most of the features as Intercom's main product but it costs less Cons chat lacks the option to disable emojis and gifs in conversations Review Source Response from HelpCrunch July 2, 2019 Thanks for the review, Gualter! MS Mar S. Personal trainer Health, Wellness and Fitness Used the software for: I used a free trial ### "Great chat software" September 23, 2019 5.0 Pros It has everything you need from a chat software, automations, email notifications for a good price Cons I can't think of anything that I dislike at this time Review Source Response from HelpCrunch September 30, 2019 Appreciate it, Mar! CF Camilla F. Digital Strategist Marketing and Advertising Used the software for: Less than 6 months ### "'Decent alternative to Intercom" November 15, 2018 5.0 We were looking for an Intercom alternative and finally found the one that suits our needs. Can't recommend Helpcrunch enough! Pros All in one customer communication tool Pre-chat forms, operating hours and other useful features More affordable than Intercom Cons We discovered some technical issues at the beginning, but the support team was able to fix them in a short time. Review Source Response from HelpCrunch November 20, 2018 Thank you, Camilla! AS Adel S. Senior Graphic designer Design Used the software for: Less than 6 months ### "Very recommend " August 20, 2019 5.0 Pros I like the features they offer in this software and the way they help me in my issues. Really very nice app. Cons Nothing at all, everything is great. Thanks Review Source Response from HelpCrunch August 21, 2019 Thanks, Adel! DT Dion T. CTO Used the software for: Less than 6 months ### "Amazing Livechat SaaS" March 22, 2018 5.0 Pros Amazingly fast and good support team & the overall live chat design. Great functionality like automated responses and the great customisable features. and a fantastic pricing compared to alternatives like Intercom, so no more Intercom for me! Cons I like everything about the HelpCrunch Livechat/Support product. I didn't find a thing that i don't like. Review Source HM Hanna M. Entrepreneur Computer Software Used the software for: I used a free trial ### "Review" June 28, 2019 4.0 Pros Easy to start with, quickly usable without having to read documentation Cons There is space for more features Having good local translations Review Source Response from HelpCrunch July 2, 2019 Hi Hanna, It's awesome to hear that you found it easy to set up HelpCrunch for your business. We're working hard on delivering more features pretty soon with the upcoming improvements to the Knowledge base like multi-language support and integration with HelpCrunch chat, as well as a chatbot. Hoping to talk to you via chat sometime - we'd love more feedback on local translations you've mentioned. Don't hesitate to reach out to us at any time :) FZ Filipp Z. CEO Computer Software Used the software for: 6-12 months ### "Great solution for SaaS businesses" January 25, 2019 5.0 We use HelpCrunch to respond to customer questions and feedback across all of our projects. As a result, conversion rates have increased by 10-20% for all our websites. Pros Cheaper than most alternatives Great design that integrates easily with our UI Good customer service Cons Can't think of anything. Looking forward to having more customization options. Review Source Response from HelpCrunch February 1, 2019 Thanks Filipp! VS Valdi S. Founder and CEO Music Used the software for: Less than 6 months ### "Awesome product with great features" February 5, 2019 5.0 I like the platform a lot. It's very useful and has lots of features. Great value for money. The support team are very cool as well. Pros I love the live chat widget and the popups. Very easy to setup and to find your way around the dashboard. Cons I would like the popups to have a version without a button. Review Source Response from HelpCrunch February 8, 2019 Thank you Valdi! Note regarding buttonless popups taken :) ET Eduard T. Frontend dev Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Modern chat widget at an affordable price" January 28, 2019 5.0 A highly recommended robust live chat solution Pros \- Helpcrunch comes with a nice and clean interface, which can be fine-tuned to fit your company visual identity. - Ability to send emails directly from the chat! - Javascript SDK is a pleasure to work with - Flexible pricing options Cons Haven't got any cons so far - very handy tool Review Source gM giorgi M. marketing manager Computer Software Used the software for: Less than 6 months ### "Best live chat with great prices." March 25, 2020 5.0 Pros modern design, easy to use, friendly staff. Cons i would to be possible call from customer to operator. 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