# Page 8 | HelpCrunch Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is HelpCrunch the right Live Chat solution for you? Explore 195 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/225716/HelpCrunch/reviews --- HelpCrunch 4.8 (195) [View alternatives](https://www.capterra.com/p/225716/HelpCrunch/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 8 - Reviews of HelpCrunch ## Showing most helpful reviews Showing 176-195 of 195 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VK Vitaliy K. founder Information Technology and Services Used the software for: Less than 6 months ### "Great Software with exceptional Customer Support" February 20, 2020 5.0 Pros Quality of Software and Customer Support Cons There wasn't anything I found that I dislike so far. But it can take some time to figure everything out. Alternatives considered [Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing HelpCrunch bundle of tools for the price. Review Source Response from HelpCrunch February 25, 2020 Thank you for your great review Vitaliy. We look forward to doing business with you in future OM Olga M. CMO Marketing and Advertising Used the software for: Less than 6 months ### "Great product and very affordable" November 7, 2018 5.0 HelpCrunch is our first customer support solution and our experience with it has been great so far. Pros 1) A lot of customer tools in a single platform 2) Scalable per agent billing Cons There was nothing I didn't like in the product so far Review Source Response from HelpCrunch November 14, 2018 Thanks for your review, Olga! BN Ben N. Owner Real Estate Used the software for: Less than 6 months ### "Fantastic Product. Easy to setup and use!" August 20, 2019 5.0 Quicker communication with our prospects Pros I love how seamless and intuitive the product was for setup and use. Any quirk to our process was available as an option to customize. We absolutely love the product. Cons Nothing at the moment. We love everything about the product. Reason for choosing HelpCrunch Ease of setting up and price Review Source Response from HelpCrunch August 21, 2019 Hey Ben! Thanks so much for your review. Glad you found HelpCrunch easy to set up and use. Best! AR Ajay R. ceo Computer Software Used the software for: Less than 6 months ### "Above average" August 20, 2019 5.0 Pros Ease of setup. Pricing, Willing to accommodate our start up Cons Help, wiki content integration lacking for the price Review Source Response from HelpCrunch August 21, 2019 Hi Ajay! Thanks for the review. Would you be open to share more details on what you mean by 'help, wiki content integration'? We've recently rolled out Knowledge Base (Help center) functionality, perhaps you've missed it. Please check it out and if any questions we're always there to help you :) HS Haritha S. marketing Business Supplies and Equipment Used the software for: Less than 6 months ### "Good product but kinda miss intercom" September 19, 2019 5.0 Pros East of support. Cost was better. Easier customer service Cons No private conversations. Integrations with ScrumDo can be very helpful to nearly 500 customers. Review Source Response from HelpCrunch September 20, 2019 Hi Haritha, thanks for the review! Would be great to learn more about what you mean by 'private conversations' - feel free to reach out to our team about this and hopefully we can add this to our platform. More integrations are coming soon! RS Roman S. Co. Inventor Building Materials Used the software for: Less than 6 months ### "Great value for money" August 31, 2020 4.0 Pros The Chatbot runs in a few minutes at a awesome price performance! Cons At the moment there is nothing to dislike. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Pricing Review Source AS Abhishek S. Owner Internet Used the software for: Less than 6 months ### "A different way to Support " February 5, 2019 4.0 Pros Easiness with vast options. Auto Message and Ticket System a good feature Cons Pricing is little much. But may be because the options are much may be a reasonable. Review Source LT Laszlo T. Account Manager Security and Investigations Used the software for: I used a free trial ### "Switch from Intercom" January 17, 2019 5.0 Pros It does have all the function what I do need! Cons I do not have any as of the moment. Everything is okay. Review Source Response from HelpCrunch January 22, 2019 Thanks for your review, Laszlo! RH René H. Agent immobilier Real Estate Used the software for: I used a free trial ### "Logiciel de gestion d'entreprise " September 15, 2023 4.0 Pros HelpCrunch est un bon logiciel, facilite la bonne gestion des connaissances d'une entreprise, très rapide et fiable. Cons Je le recommande, je n'ai pas une grande chose à y reprocher. Review Source VR Verified Reviewer Marketing Manager Marketing and Advertising Used the software for: Less than 6 months ### "Good and easy " February 1, 2019 5.0 Pros Easy to setup. Free version is amazing and software is nice ! Cons The chat design could be improved to compare with leading industry competitor. Review Source Response from HelpCrunch February 4, 2019 Thank you for your review. We're glad you're enjoying your free version of HelpCrunch! RM Roxana M. Marketing Manager Marketing and Advertising Used the software for: Less than 6 months ### "Communication is now easier with HelpCrunch!" August 12, 2020 5.0 I am able to improve the overal communications process. You definitely need such tool in your every-day tasks! Drop the manual work and switch to automated process - you'll thank yourself. Pros I love the Exit Pop-Ups, they're a game changer. We also love the email marketing feature as it help us keep our customers updated all time, but most importantly engaged. Cons I don't have anything for now. My experience have been good with HelpCrunch. Review Source FS Fernando S. Tech Advisor Information Technology and Services Used the software for: Less than 6 months ### "A simple way to offer a good customer service engagement" March 14, 2020 5.0 Customer service proximity with the platform. Pros Its simplicity, the way it allows your customers to reach you for help. Cons I honestly like everything of it, maybe they could implement a features request section so we can add what we want to see next. Review Source RW Richard W. Director Computer Software Used the software for: Less than 6 months ### "My experience " August 20, 2019 4.0 Pros It had all the key features for a IM chat widget for my site Cons There are less features than Intercom and the admin area is slightly harder to use Review Source Response from HelpCrunch August 21, 2019 Hi Richard! Thanks for the review and the feedback you've provided. We'd love to learn more about the features and UI improvements you're looking for, so that we can implement changes asap. Please don't hesitate to get in touch with us via chat to share more details when you have time. Thanks! AV Arthur V. CEO Used the software for: ### "Great platform to communicate with your customers with a personal touch" December 16, 2015 5.0 The tool is definitely way more than just a live chat. It has real-time CRM which allows you to connect with your users over web, push notifications or email. If you want to acquire, convert, grow and/or retain HelpCrunch is a good competitor of Intercome especially if you are in SMB segment. Review Source NK Neek K. Used the software for: ### "Awesome tool for user engagement" December 1, 2015 5.0 A bit simpler version of Intercom, has almost all needed features and waaay cheaper. Definitely an awesome alternative for those who are tired of paying Intercom $500+ /mo for just a few thousand users in the database. Customer service is amazing too! Review Source CK Chad K. CEO Market Research Used the software for: Less than 6 months ### "Worked well while we used it" January 18, 2021 4.0 Easy to use and set up the product. However, we didn't end up using it much because our beta product did not pan out. Pros Has many features for an affordable price in comparison to competitors Cons It's extremely difficult to get a refund even if you have stopped using the product for a very long time. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing HelpCrunch More affordable and more features Review Source CM Cormac M. SDR Information Technology and Services Used the software for: I used a free trial ### "Love it" August 19, 2020 5.0 Pros Very helpful automation tool. Very easy to use. Excellent customer support. Regular feature releases. 10/10, would recommend Cons That it makes me wish other pieces of software were as good Review Source VS Vadim S. CEO Used the software for: ### "Powerful and good solution" December 1, 2015 5.0 This product is a bit more than just a live chat. It really solves a lot of problems and is very suitable for medium-sized companies. I recommend to everyone. Review Source EP Enrico P. CEO Media Production Used the software for: I used a free trial ### "One of the bests services I used" February 1, 2019 5.0 Pros The software is realy good to work, it's Very fast and easy. Cons I think nothing I liked least with the chat. Review Source GS Gary S. Natural vision improvement trainer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Helpcrunch, zou can expect anzthing better for this price." January 26, 2019 5.0 Pros Interface, features, support, design. For the price, it is an excellent product. Cons If I had to take Helpcrunch head to head besides Gist, I would choose Gist. But Gist is way more expensive and just a little bit better. Review Source Response from HelpCrunch January 28, 2019 Thanks for your kind review, Gary! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.