# HelpCrunch Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HelpCrunch the right Live Chat solution for you? Explore 195 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/225716/HelpCrunch/reviews --- HelpCrunch 4.8 (195) [View alternatives](https://www.capterra.com/p/225716/HelpCrunch/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of HelpCrunch Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews Anastasiia S Marketing managerDesign, 11 - 50 employeesUsed the software for: Less than 6 months. “HelpCrunch chat helps us maintain consistent communication with our clients and prospects across all channels and upselling to them with automated email campaigns and proactive messages.“ October 14, 2024 GG Grant G Senior Technical LeadComputer Software, 2 - 10 employeesUsed the software for: 6-12 months. “Lack of some basic functionality at lower pricing levels (e.g. if a customer chats, then goes offline, the software won't email the customer that there's a new message unless you're on a higher plan that costs twice as much)“ September 10, 2020 FP Fiodar P CEOProgram Development, 2 - 10 employeesUsed the software for: More than 2 years. “HelpCrunch solved our problem of missalienged communications across channels, allowing to connect our mobile apps, social media messengers and live chat on website onto a single dashboard.“ September 9, 2024 JZ Justin Z Web DeveloperInformation Technology and Services, Self-employedUsed the software for: More than 2 years. “Mobile app notifications are late or sometimes did not appear.“ December 21, 2021 OS Oksana S Customer Support LeadNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “Analytics As a customer support manager I really appreciate the analytics section which helps me easily check the average handling time, response time, missed chats workload by hours etc.“ August 22, 2024 LM Louis M FounderEnvironmental Services, Self-employedUsed the software for: I used a free trial. “As someone with zero tech background it took me two days to implement the code into my website.“ September 14, 2021 FP Fiodar P CEOProgram Development, 2 - 10 employeesUsed the software for: More than 2 years. “It's possibility to automate the responses to common questions and powerful customization of the inbox dashboard for faster resolutions and save time for agents“ September 9, 2024 AR Andrew R MDComputer Software, 2 - 10 employeesUsed the software for: 1-2 years. “Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app.“ July 23, 2020 ## Showing most helpful reviews Showing 1-25 of 195 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Anastasiia S. Marketing manager Design Used the software for: Less than 6 months ### "The only chat which can solve all our needs so far" October 14, 2024 5.0 As an agency, we don't have high volume of support requests, so our main criteria for software were additional functionality for upselling using chat on the website. HelpCrunch chat helps us maintain consistent communication with our clients and prospects across all channels and upselling to them with automated email campaigns and proactive messages. Pros \- online chat that combines our support requests from the email inbox, messengers, and website; - ability to tag the prospects automatically and assign chats to specific agents by rules; - marketing features like proactive chat and emails, they help us engage the traffic on website and send seasonal promo campaigns, having all data about prospects in one system. Cons That we need to pay extra for AI Editor. Review Source Lana B. CEO Internet Used the software for: 6-12 months ### "The software that really helps " August 23, 2019 5.0 HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat. All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure. One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :) Pros HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups. I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has. Cons There is nothing I can list here :) Like... really nothing :) Alternatives considered [Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing HelpCrunch The features, attractive design, functionality, price, online support have won in comparison with our previous platform (Drift) and a few that we were considering. Review Source Response from HelpCrunch September 6, 2019 Lana, you made our team's day. Thanks for all the love! We're super glad to have you and supporthunt team as our loyal customers. JZ Justin Z. Web Developer Information Technology and Services Used the software for: 2+ years ### "Good Live Chat and Knowledgebase Software with Affordable Pricing" December 21, 2021 3.0 Nice UI and easy to use interface. Easy setup. Affordable pricing. Pros Knowledge base accessible from Chat Widget. Auto messages. Bulk email. Mobile apps. Cons Mobile app notifications are late or sometimes did not appear. Review Source Bhushan L. Marketing Head Information Technology and Services Used the software for: Less than 6 months ### "Sales Acquisition and Retention With HelpCrunch" August 20, 2019 4.0 Initially, we tracked our user behaviour of users coming on to the page. With this we tried to figure out what time most of the user are active and online, this helped us to followup with the user effectively and also helped us to improve our conversion rates to 12%. Now, we are trying to send multiple follow up messages from the start with strong CTA's and have seen significant growth in sales. Pros Iam a noob developer and i have a responsibility of finding better customer relation management chat bot which improve my sales, i was on hunt for chatbots which is easy to use and customise, this is when i came across helpcrunch as i saw it gives me many integrations like mail and text where i get notified when an user has any concern. Along with this i also liked the customisation menu which is properly structured so that every entity can be changed with ease. As it also give 14 day free trial, this will altogether will get a customer and retain them effortlessly. Cons I liked pretty much everything, only thing i feel like can be improved is widget customisation along with the sizes and colours, this will make completely handful to the user. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing HelpCrunch Main reason of choosing helpcrunch over intercom is pricing as helpcrunch gives same features like intercom for the best price and affordable. Review Source Response from HelpCrunch September 5, 2019 Hi Bhushan! Thanks a lot for sharing your experience with HelpCrunch. Seeing those conversion, sales and retention metrics improve is what it's all about. As to the widget customization, we've looked at dozens of other live chat solution and couldn't find a more customizable chat widgets. On HelpCrunch you can change widget size, colors, and there are many other customization options to play with. Nevertheless, we're constantly adding new exciting tweaks and features to the live chat. Feel free to reach out to our team to share your suggestions. Cheers! Mitch B. Co-Founder E-Learning Used the software for: Less than 6 months ### "Great platform to directly connect with customers" August 30, 2019 5.0 So far it's been great. I saw many people raving about their customer support and yes, it is legendary! So far I've only interacted with them twice and it's been great! Pros I'm loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful. The best thing however I think is just how easy it was to get setup and start having real conversations with people. Cons It's really a small thing, but I'm looking forward to when they can allow us to send verified email from our own domains. For the moment this isn't a deal killer for us, but it will be nice to have the highest deliverability possible using our own custom domains. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reason for choosing HelpCrunch It was recommended in a private group I'm in. Review Source Response from HelpCrunch August 30, 2019 Thanks so much for the kind words, Mitch! Jelena C. Sales manager Apparel & Fashion Used the software for: I used a free trial ### "I have been using and testing numerous apps so far, and Helpcrunch is truly a winner. " January 22, 2021 5.0 The best option for small businesses Pros User-friendly admin panel, great price, very helpful support, best-written knowledge base. The best alternative to Intercom. Lots of options. I am not even sure if I need a chatbot anymore, as there are enough options for using messages and popups. Easy to use for anyone. My newly hired inexperienced customer support agent just turned it on and understood all the features immediately. Cons Sending verified emails from our own domain would be good to have. However, support agents say it is coming. Alternatives considered [Re:amaze](https://www.capterra.com/p/132952/Reamaze/)[tawk.to](https://www.capterra.com/p/167792/tawk-to/)[Conversational Cloud](https://www.capterra.com/p/225424/Conversational-Cloud/)[Crisp](https://www.capterra.com/p/151292/Crisp/)[LiveChat](https://www.capterra.com/p/62194/LiveChat/) Reason for choosing HelpCrunch Great price, has everything I need, ease of use, best customer support Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Pricing Review Source Response from HelpCrunch January 28, 2021 Thanks for your review, Jelena! Custom email domains feature will be added in the future for sure. FP Fiodar P. CEO Program Development Used the software for: 2+ years ### "Elliminates all our support headaches" September 9, 2024 5.0 HelpCrunch solved our problem of missalienged communications across channels, allowing to connect our mobile apps, social media messengers and live chat on website onto a single dashboard. Agents reported improved productivity and overal they like the ease of use and ability to customize their inbox views and route tickets using automation rules. We also use workflows to send replies to repetitive questions without a need of human intervention. Pros It's possibility to automate the responses to common questions and powerful customization of the inbox dashboard for faster resolutions and save time for agents Cons Nothing to complain about so far........ Review Source DS Diana S. COO Civic & Social Organization Used the software for: 1-2 years ### "A Time-Saving Bonus" August 23, 2024 5.0 HelpCrunch has simplified our customer support process, and the AI Editor is a huge bonus. It speeds up our response times without sacrificing quality. It's like having a great copywriter always ready to help. Pros A Time-Saving Bonus - HelpCrunch has simplified our customer support process Cons Everything works efficiently and without any issues. Review Source RF Ryan F. Commercial Director Retail Used the software for: Less than 6 months ### "Great for customer care and chat" October 1, 2024 5.0 Pros Bring able to keep all customer communications together in one place Cons Nothing. It all has worked perfectly. And when it didn't customer support were quick to help Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) It was too expensive and not worth the money Review Source AB Albina B. Marketing Manager Civic & Social Organization Used the software for: 1-2 years ### "Comprehensive Features at an Affordable Price " August 25, 2024 5.0 From the first day of using HelpCrunch, we noticed many benefits of this product. The automated messages are great, and the ability to track customer journeys helps us provide better service. Highly recommended for any business! Pros HelpCrunch offers more features than other similar platforms at a fraction of the cost. The live chat and email functionalities work great, and the customization options are vast. Cons I did not find any significant flaws in Helpcrunch. Review Source OS Oksana S. Customer Support Lead Non-Profit Organization Management Used the software for: 1-2 years ### "Intuitive Interface and Insightful" August 22, 2024 5.0 Pros Analytics As a customer support manager I really appreciate the analytics section which helps me easily check the average handling time, response time, missed chats workload by hours etc. This helps with quick quality assurance evaluations and workforce management. Cons I didn't notice anything I wouldn't like Review Source Maister D. CEO Animation Used the software for: 2+ years ### "Switched from Intercom to HelpCrunch and very happy with this choice
" May 10, 2024 5.0 HelpCrunch enabled effective team collaboration across website chat, social media, and email, all from a single inbox. By switching from Intercom to HelpCrunch, we've cut our support software costs significantly. We've also seen a notable increase in our support team's productivity thanks to built-in AI assistant, macros and saved replies. Pros What stands out with HelpCrunch is its fantastic support for large teams. Features like collaboration tools, private notes, saved replies, and macros are incredibly helpful. The ability to customize the live chat appearance far surpasses what Intercom offers. It's straightforward to use, avoiding unnecessary complexity with a clean and simple design. Navigation is a breeze with clearly categorized chats. Cons The live chat sometimes loads slowly in certain locations. However, their customer success team is aware and is currently working on chat speed optimization. Review Source TK Tetiana K. Manager Information Technology and Services Used the software for: 2+ years ### "HelpCrunch Delivers Without the High Costs" May 7, 2024 5.0 Our team has been able to provide faster and more efficient customer service since making the switch. The savings on operational costs have been significant too. Pros The AI editor is a lifesaver. It helps us quickly deal with common queries and frees up our team to handle more complex issues. Plus, transitioning from Intercom was smoother than expected—no headaches, no data loss. Cons Would love more flexibility with the automation rules. Review Source Puneet B. Assistant Manager - Digital Marketing Internet Used the software for: 6-12 months ### "Easy to Use. " June 24, 2019 5.0 We are trying to automate the email communication to be sent to our seller base based on actions they perform on our platform. Helpcrunch offers a great way to achieve our marketing as well as business goals. Pros The platform is easy to use and it's auto message functionality lets us connect custom data variables in our backend to theirs. And we are getting good email open rates so far. Cons We are expecting some features around: 1) Connecting a custom email domain. 2) Reports for auto messages. Review Source Response from HelpCrunch July 5, 2019 Thanks for your review, Puneet! We're pumped you're seeing success with your marketing automation campaigns. We're definitely looking to add more features to our marketing software pretty soon which will help you in increasing your user engagement. Stay tuned! David C. CMO Information Technology and Services Used the software for: 6-12 months ### "Inexpensive alternative to Intercom" September 18, 2020 5.0 I would recommend Helpcrunch to all savvy sales/marketing/customer experience execs who are looking for a less expensive alternative solution to cover customer communication needs. Pros Helpcrunch doesn't break the bank unlike the major players like Drift or Intercom, yet it provides and extensive suite of functionality, very comparable to those two. Cons Nothing specific that I dislike - more native integrations would be nice though. Review Source Response from HelpCrunch September 22, 2020 Appreciate your thoughts, David! JF Jonathan F. SEO Telecommunications Used the software for: 6-12 months ### "Awesome" February 8, 2021 5.0 My workers quickly got used to the software, they found it very easy to use, they had never used a tool as complete as this. Pros The software is beautiful, very easy to use, although it is a fairly complete tool, our company is proud to use that application. we recommend it 100% Cons I honestly liked everything about this application. Review Source Response from HelpCrunch February 10, 2021 Thanks for your review, Jonathan! Shahid K. CEO Computer Software Used the software for: Less than 6 months ### "The best live chat software I have ever used" July 4, 2019 5.0 The live chat is the lifeline for a SaaS company. We spent 100s of hours on the chat interacting and supporting our customers. I have noticed when you have too many features it becomes complicated to set up and use but not with Helpcrunch. It is easy to set up and even easier to use. The automated messages, emailing and the templates are the best way stay productive and provide amazing customer experience. Pros I have noticed when you have too many features it becomes complicated to set up and use but not with Helpcrunch. It is easy to set up and even easier to use. Helpcrunch is superb value for money and my agents are totally motivated to use it every day. The most I like about Helpcrunch it is loaded features and can automate many tasks. Cons I don't have any problem with the software but would love to see more languages and integrations. Reason for choosing HelpCrunch Better Productivity, awesome customer experience and Modern Features. Review Source Response from HelpCrunch August 6, 2019 Thanks for your review! Sergei K. Product Marketing Manager Computer Software Used the software for: 1-2 years ### "Useful live chat for web app based SMBs" January 31, 2019 5.0 We started using HelpCrunch to handle client's requests from emails, messenger, contact form etc. We did well with it Pros Clean interface, very easy to start with Saved answers: really useful for those who aren't native English speakers - our team can use pre-made answers for frequently asked questions Cons We are a new business and haven't used other chat solution, so have nothing to compare HelpCrunch with. Everything works fine for us Review Source DL Dave L. CTO Computer Software Used the software for: 1-2 years ### "Absolutely perfect" August 20, 2019 4.0 Pros The interface was solid and easy to use for my team. The setup process to be able to be live and functional was straight forward and take only some minutes to setup. Once online, the tools was also easy to use for the user of the website. The configuration options are well documented and helpcrunch offer wide range of options to configure the way you want to use the tools. Cons The only drawback we found was the desktop/mobile app. The notification seem to not always be receive in time and sometime we receive notification some minutes after the client leave the website. Review Source Response from HelpCrunch August 21, 2019 Hi Dave! Thanks much for the detailed review. Ease of chat setup is definitely important for us and our users. We're working on the mobile app notifications improvements already, we'll keep you updated! VR Verified Reviewer Digital Project Manager Hospital & Health Care Used the software for: 6-12 months ### "Good priced chat platform with great support" November 12, 2020 5.0 Pros We have used the platform for 9 months and have experienced constant development of features and great support when needed. They also take our feedback into consideration and have released several features that meet our demands. Cons Reporting could be improved. We use tags on the chats to be able to report and learn from the topics, but there is no easy way of doing this at the moment. Review Source Response from HelpCrunch November 18, 2020 Thank you for your report. We have a few new reports coming soon. Stay tuned! Elena D. Internet Marketing Manager Used the software for: 6-12 months ### "Great tool for chats and emails" February 14, 2018 5.0 It's much easier for our users to contact us via live chat, and for us, it's great to see all the history of communication Pros Helpcrunch allows us to engage with our users both via chat and email. All the history of communication is gathered in one place, so it's easy to see all the info. Cons It would be great to see some kind of a knowledge base to let me quickly deal with all the features. Anyway, support team is always ready to help me. Review Source Maksym T. Sales Manager Computer Software Used the software for: 1-2 years ### "Support tool" January 25, 2019 5.0 I use HelpCrunch to provide support to our customers and upsell when possible. It's a great tool that does the job well. Pros Nicely looking live chat, easy to set up, works great Cons No cons so far, would be great to have articles functionality built in though Review Source Yuliya K. Marketing strategies and business consulting Used the software for: 6-12 months ### "A true 360-degree view of your communications with customers" November 15, 2017 5.0 Great live chat with a comprehensive functionality yet attractively priced. Pros It's an easy to use yet a powerful tool comparable to platforms like Intercom with competitive pricing and functionality. Cons Actually I think I like everything about this platform. I would suggest to keep working on the CRM and marketing automation part to offer even more options to the users. Review Source Sasha T. Full-Stack Developer Program Development Used the software for: Less than 6 months ### "HelpCrunch and solving business problems" July 22, 2021 5.0 Pros \- multilingualism. The language can be changed directly from the app in real time. This was one of the main criteria for choosing a service for us. - Customize css via admin panel. This makes the widget very flexible - Real-time support communication. Within 10 minutes you will receive an answer to your questions and try to solve problems Cons \- This is more a wish, not a minus, but I would also like to have official support for react-native. Review Source Travis Lee S. Strategy & Delivery Manager Veterinary Used the software for: 1-2 years ### "Easy to use and customers love it" May 7, 2019 5.0 Excellent support. Pros I like the customisation features for the widgets. Cons It would be nice to have a help desk that users could find answers to their queries on, and perhaps the chat widget could automatically display those based on keywords. Reason for choosing HelpCrunch It was better value for money. Review Source Response from HelpCrunch May 8, 2019 Travis, thanks for the review! We're adding the searchable help desk (knowledge base) functionality already in June. Chat widget integration with knowledge base is also going to be available soon after that :) Similar Products Featured ## Related categories [Live Chat](https://www.capterra.com/live-chat-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[Knowledge Management](https://www.capterra.com/knowledge-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.