# Page 5 | HelpCrunch Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is HelpCrunch the right Live Chat solution for you? Explore 195 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/225716/HelpCrunch/reviews --- HelpCrunch 4.8 (195) [View alternatives](https://www.capterra.com/p/225716/HelpCrunch/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 5 - Reviews of HelpCrunch ## Showing most helpful reviews Showing 101-125 of 195 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JM James M. Co-Founder Internet Used the software for: Less than 6 months ### "Highly recommended, excellent support and easy to use" April 13, 2018 5.0 Better customer engagement and ongoing customer relationship improvement. Pros I first found the HelpCrunch site when searching for alternatives to Intercom and had a brief chat with a live chat agent. I then re-visited 2 days later and was able to continue the conversation exactly where we'd left off. Their support is outstanding. The installation and setup of the software is impressively fast and very and easy to understand. I had it up and running on our site within 2 minutes. Their admin interface is easy to navigate too, I tested a chat message and it popped up instantly. We now use HelpCrunch daily to better connect with our customers. It helps us to onboard, support and retain our users better. Cons It would be fantastic if an Android app was available so I could more easily talk to customers whilst out and about. However, it's pretty easy to respond via email if necessary. Review Source Response from HelpCrunch April 16, 2018 James, thanks so much for you warm feedback. We expect the Android app to be ready this week. Stay tuned! PP Pratik P. Founder Information Technology and Services Used the software for: Less than 6 months ### "10 on 10 design, Easy Integration, Competitive Pricing" February 1, 2019 4.0 Satisfactory. although, I noticed that the conversation rate was very low if compared to the current service I am using. Pros The Design and Flexibility the Customize your widget, Widget Integration, Registration. Cons Nothing Out of the box. Pricing is same as many companies, however they are into a very competitive field with multiple alternatives having way better features and even cheaper for multiple agents (Jivochat, Zendesk Chat). I did not find any API for easier integration. Free Version is not at all recommended, Better software are there if you need it free. Review Source Response from HelpCrunch February 26, 2019 Hi Pratik. Thanks a lot for your detailed review! As to your comment regarding our free live chat version, we've analyzed lots of alternatives prior to launching our free plan. From what we saw, it's hard to find any other free live chat solution that would allow to: - store that many free contacts in your customer base (up to 500) - create auto messages with lots of rules - talk to your users with in-app messenger and integrate your custom data. - customize your chat widget with such a decent number of options. If you have any other feedback regarding the free plan, please don't hesitate to contact our support and share your feedback. We always strive to improve our product for all categories of users from one-man bands to enterprises. The info about our APIs is easily accessible in our Knowledge base. Feel free to ask us any questions about the APIs anytime, we'll be happy to assist you with the integrations. Cheers! - Daniil Emil D. CEO Used the software for: Less than 6 months ### "Very happy with Helpcrunch. Amazing functionality, great support and fair pricing." March 16, 2018 5.0 Pros Great functionality (follow-up emails, multiple agents, chat status etc). Very competitive pricing compared to other solutions on the market which makes Helpcrunch a nobrainer. Cons A way to pre-populate a proactive message with a visitors name (for example Order Successful, where we have the customers name). Review Source HH Harry H. Marketing Manager Marketing and Advertising Used the software for: 6-12 months ### "Effortless Software" August 21, 2019 5.0 Pros Helpcrunch makes something that would have been very techinical and expensive the complete opposite. I have enjoyed using Helpcrunch on multiple sites and have never ever had an issue. Customer service is also fantastic. Cons it was a little confusing to begin with but after a little bit of practise it became very familiar. Review Source Response from HelpCrunch September 5, 2019 Thanks a lot Harry! Tia W. Business Manager Marketing and Advertising Used the software for: Less than 6 months ### "Great value for the cost" January 16, 2019 5.0 I like the fact that there is ticketing integration for email. The value of is on par for the price. The backend is simple. Just what I was looking for. Pros I like the pricing structure. Other alternatives were too expensive for my needs. Cons I don't have any complaints. It is the simplicity and price I am looking for. Review Source Response from HelpCrunch January 17, 2019 Thanks so much Tia! Andrew M. President Used the software for: Less than 6 months ### "Goodbye intercom" January 15, 2018 5.0 This software is truly amazing and the benefit you get from the cost alone is amazing we left intercom for this software. Pros Ease of use and functionality to expand the software. The software has a roadmap of expansion and I cannot wait for it to integrate with Zapier so we can automate more of our customer functions. Review Source NM Nick M. Directror Information Technology and Services Used the software for: Less than 6 months ### "Great software and a reasonable price" October 8, 2019 5.0 We are using this for support and marketing purposes and the ability to be able to target specific segments of users is what makes it a great product t use. Pros Ease of use and the ability to support our product and be able to market it using the same platform. Have used a number of other products which are double/triple the price for the exact same functionality and being a small business we need to make sure we use our money in the most effective manner. Cons Speed seems to be slow sometimes, although that could be my connection. Review Source Response from HelpCrunch October 11, 2019 Thanks a bunch, Nick! Great to hear you found the right solution for your needs :) Let us know if you experience any speed issues in the next few days, we'll investigate this further on our end as well. Thanks! SK Sweety K. Client Specialist Legal Services Used the software for: Less than 6 months ### "Most Amazing Chat Support Tool" September 7, 2019 5.0 Our team wasn't able to deal with the ever-increasing client base at RTIwala as we're using the Whatsapp and Facebook Chat support. Therefore, we've to move to something with a canned response. Pros We've recently started using it and quite fascinated as to how simple and fast the HelpCrunch. It's lightweight, unlike other similar chat tools which were slowing the website. Secondly, their support is really fast and cordial. Cons They're developing I just wish if they can build their chat similar to Intercom and also work on the ticket supporting tool to make more developed similar to Crisp. Review Source Response from HelpCrunch September 20, 2019 Thanks for the review, Sweety! We're working on new features every day to make HelpCrunch a more robust platform for users like you! LS Lewis S. Digital Marketing Manager Internet Used the software for: I used a free trial ### "A good value-minded customer chat app" August 25, 2020 5.0 HelpCrunch lets us focus on customer chat Pros HelpCrunch is a great solution when what you really want to focus on is chat-based support and conversion. It is easy to create lead popup magnets, send onboarding emails, maintain a knowledge base, and establish conversations with multiple operators. This covers most of the things we want and are happy that there is a value-based tool like this without the bloat of other tools. Cons It is a simplified system so you won’t find some of the more advanced features you’ll find on more expensive tools. Review Source GT Gustav T. Communications Manager Staffing and Recruiting Used the software for: Less than 6 months ### "Useful site for customer relationship" April 27, 2021 5.0 It's been a really good experience so far, so we're excited to continue. Pros The product is incredibly easy to understand and make sense of. Cons There wasn't really anything that stood out negatively. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Price Review Source Ivan B. CMO Information Technology and Services Used the software for: Less than 6 months ### "Nice live chat and in-app messenger " January 15, 2019 5.0 We love using Helpcrunch for communication with our visitors and users in real-time. We also send in-app targeted messages to our product users to increase engagement. Pros Visually appealing In-app messaging capabilities Fair price Cons Pretty happy with everything in this great product Review Source Response from HelpCrunch January 16, 2019 Lovely. Thanks! Jessica B. Co-Founder Computer Software Used the software for: Less than 6 months ### "Easy to Use and Clear Pricing" January 17, 2019 5.0 Helpcrunch has been simple to implement and has the features that I need for messaging with my customers. Overall, I'm pleased so far. Pros I like the user interface. Setup and use of the product is straightforward. Cons No major dislikes as of yet! Signup and use was simple. Review Source SD Samy D. Founder Online Media Used the software for: Less than 6 months ### "Simple to use & integrate, makes customers happy" September 23, 2019 5.0 I use HelpCrunch to make it as easy as possible for my users to get help. Pros \* Easy to integrate in my app \* Mobile app so I can answer customers asap \* Fast customer support Cons Honestly I am very happy. I had an issue with the mobile app but the customer support fixed it quickly. Alternatives considered [Chaport](https://www.capterra.com/p/164545/Chaport-Live-Chat/)[Drift](https://www.capterra.com/p/227417/Drift/)[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Crisp](https://www.capterra.com/p/151292/Crisp/) Reason for choosing HelpCrunch Features (knowledge base is a plus) & the pricing & and the ease on integration. Review Source Response from HelpCrunch September 30, 2019 Fantastic to hear all that, Samy! Keep up the great work at supporting your customers. JV Jaison V. Co-founder Internet Used the software for: Less than 6 months ### "Excellent platform and support" June 17, 2019 5.0 Pros Excellent platform and customer service. The platform is very robust and complete. I am using all the features and so far I have had no problem. In it it is possible to answer via chat, and to trigger automated messages. They also provide a HelpDesk area. Support is very good. Super attentive and quick. They cleared all my doubts. I highly recommend it as a customer service tool. Cons There are a few missing features that I need but the support said they can analyze and develop. Very happy for the feedback. Review Source Response from HelpCrunch June 19, 2019 Appreciate it, Jaison. We welcome all the feedback & feature requests and working hard on developing new features all the time. VR Verified Reviewer Designer & Art Director ( www.nasibov.me ) Used the software for: Less than 6 months ### "Just Amazing" April 13, 2018 5.0 Pros It's simple and clear. I've a lot options for changes and can add my logo. I like animation and sound efects Cons Branding under chat. It's really terrible and I like a designer don't like it but I understand why people use it. Review Source LM Louis M. Founder Environmental Services Used the software for: I used a free trial ### "Excellent chatbot affordably priced" September 14, 2021 5.0 Positive! Especially the customer support Pros It's affordable & the customer service was excellent. I had all my questions answered within 24 hours even though I was only on a free trial version. Cons As someone with zero tech background it took me two days to implement the code into my website. This is more a reflection of me than the software, it truly is plug and play I am just terrible with all things tech related. Review Source AR Avo R. Manager Retail Used the software for: I used a free trial ### "Simple, fun, works like a charm!" October 16, 2020 5.0 Pros Very easy to set up with very nice support, using the same agent chat I use on my own website Cons IOS version lacks a few features, as I understand should be fixed in the next IOS update. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing HelpCrunch pricing and support Review Source VR Verified Reviewer Founder & CEO Marketing and Advertising Used the software for: Less than 6 months ### "Great customer support platform" October 4, 2020 5.0 Pros I love that Helpcrunch has everything related to customer support in one place. Cons I have nothing, in particular, I can complain about. Review Source Response from HelpCrunch October 5, 2020 Thank you for your kind feedback :) Yuliia C. Marketing Manager Computer Software Used the software for: Less than 6 months ### "Ultimate solution for serving customers" December 28, 2018 5.0 It's a great all in one solution for a reasonable price, has a lot of useful functionality that we use, and their team really listens to the feedback we provide. Pros \- pricing which is much cheaper that what we found in other solutions on the market - can connect through API to HelpCrunch to send automate messaged based on our custom parameters - lots of chat widget customization options - customer service and communication products in one solution Cons It'd be great to have the ability to set up sequences for email marketing automation - not a deal breaker for now though. Review Source RS Ricky S. Manager Marketing and Advertising Used the software for: Less than 6 months ### "The Multi Channel Customer Support App" August 28, 2019 5.0 Pros Having All-In-One app for customer support is the key to saving time. Imagine looking around various apps and replying and keep tracking, would be hectic. I especially like the auto message and email marketing feature, so I don't have to use a separate app such as Drip/mailchimp Cons The UI can have some more love but its already a solid software. Review Source Response from HelpCrunch August 29, 2019 Hey Ricky! Appreciate the review. We absolutely love when customers use HelpCrunch to the fullest utilizing its email marketing features in addition to chat. The next UI update is coming next week already, would be great to hear your thoughts on it once we roll it. Anushka P. Social Media Marketer Computer Software Used the software for: I used a free trial ### "good product overall, great customer support" September 17, 2020 4.0 Pros Live chat and Knowledgebase and has a clean and modern interface Cons Zapier workflow integrations missing, but the team is working on it now Review Source Response from HelpCrunch September 28, 2020 Thanks a lot, Anushka! Diego A. None Airlines/Aviation Used the software for: I used a free trial ### "Intercom without the price tag" July 12, 2019 4.0 Live chat abd customer onboarding Pros Helpcrunch is becoming the go to for live chat and customer support. Cons It is a shame that you guys just stopped offering the free plan. Review Source Response from HelpCrunch July 15, 2019 Hi Diego, appreciate your review and thoughts on pricing. You'll stay on our free plan forever, no worries. If you want to create a new account for another organization of yours, we suggest you sign up for a free 14-day trial which gives you an opportunity to use all the features HelpCrunch offers that weren't available on the free plan. If you have any questions, don't hesitate to reach our support team via chat :) All the best! Deepali V. Quality Analyst Information Technology and Services Used the software for: Less than 6 months ### "It's a great product for Customer Support." August 20, 2019 4.0 Pros It is very easy to use and very helpful to connect with customers Cons No option to download the image in the chats. Review Source Response from HelpCrunch September 6, 2019 Appreciate your review, Deepali! BB Bunny B. CEO Internet Used the software for: I used a free trial ### "Kind of good." July 3, 2019 3.0 Pros Working as live chat software, as a start. Cons Expensive, not worth the price. So the most are bad. Review Source Response from HelpCrunch July 4, 2019 Hi Bunny, thanks for your review! Sad to hear that you didn't find our price attractive for your business when in fact we have one of the most competitive prices on the market with more features included and starting at just $12/mo. If you feel like there's something you'd like to configure in our pricing for your specific case, we'll be happy to discuss and provide you with a custom plan according to your needs. We're always flexible and open to feedback to ensure that our customers get the most value out of HelpCrunch for their business. AF Ash F. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "A great alternative to intercom" August 10, 2020 5.0 Pros Provides a very comprehensive list of customer support features at a reasonable price. The live chat feature with customer analytics, automated messages, and knowledge base are all immensely helpful. Cons We haven't been using the service for a long time but so far I haven't noticed anything I dislike. Review Source Response from HelpCrunch August 18, 2020 Ash, thank you for your review! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.