# Accelo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Accelo the right Project Management solution for you? Explore 174 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/225762/Accelo/reviews --- Accelo 4.5 (174) [View alternatives](https://www.capterra.com/p/225762/Accelo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Reviews of Accelo Ease of use 4.2 Customer Service 4.4 ## Pros and Cons in Reviews David V Lead DeveloperInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Accelo gives our team a great high-level view of all clients, times tracking and assets for various projects.“ October 31, 2025 Nicholas G. P Chief EngineerTransportation/Trucking/Railroad, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Accelo lacks a robust programming base, adaptability, and machine learning is a little cumbersome. Because of the robust interface, certain parts on the same page may take longer than others to load; this is a difference of seconds, but sometimes you simply want everything to load instantaneously.“ October 29, 2023 HD Harry D Paid Media ManagerMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “We all use it daily and it helps to power projects and information seamlessly while remaining secure.“ November 7, 2025 HJ Hailey J admin assistantConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “There have been some hiccups, that I think were just user errors.“ March 26, 2024 HD Harry D Paid Media ManagerMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “Accelo has become one of the integral cogs in our team.“ November 7, 2025 Jessica D Game ProgrammerComputer Software, 201 - 500 employeesUsed the software for: More than 2 years. “The mobile app comes in second, but it falls well short of the online version in terms of functionality and is in desperate need of some love and care.“ May 29, 2022 David V Lead DeveloperInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “It's still the best solution for our agency.“ October 31, 2025 MS Michael Kamal S Technical Service Team LeadInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “Does not fully integrate with Outlook, especially forwarded invites or replies from Outlook directly.“ September 14, 2022 ## Showing most helpful reviews Showing 1-25 of 174 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Amel M. Marketing analyst Marketing and Advertising Used the software for: 6-12 months ### "Teamwork and report " July 17, 2019 3.0 Pros It's the perfect app for teamwork, log your time, make a report and to let you know where the project is heading. Easy tracking of the project and who is working on it. Cons It's not that easy to set at first. You need to be careful when you tracking you. The reports are not very easy to read and you cannot have them in pdf. You have to report the exact time that you were working on each task. Unfortunately, as sometimes I am doing many tasks at the same time its not really realistic for me to track the exact time. Alternatives considered [Everhour](https://www.capterra.com/p/133409/Everhour/) Reason for choosing Accelo The setting and the report are more visual. You can have them in pdf. Easiest to see how many time each team member logged. You can track minutes or hour. Review Source Response from Accelo August 29, 2019 Thanks for your feedback, Amel! I'm hoping that the work we're doing on with reporting right now will be something you find a lot of value from! JG James G. President Human Resources Used the software for: 2+ years ### "Opitimized and Automated our Workflow" September 11, 2020 5.0 Automated our business process from sale, to project, to billing. All of our team can interface and contribute seamlessly at any stage of the project. The price point is perfect and the Accelo support has been amazing. Pros We switched to Accelo after using other inferior products for 18 years. We have been pleased with the front-to-back automation that is now seamlessly running critical portions of our business. With Accelo, we have been able to place several business functions on one platform, where before, we had to use several products to accomplish the same thing - with little or no automation. We are now more automated and productive. Our team loves the product! With the current COVID pandemic, we have found ourselves having to do more with less. To meet these new challenges, we are taking full advantage of Accelo's Expert Services Program and have partnered with an Accelo Implementation Manager. The benefits to our team and bottom-line were immediate. When this crisis is over, we will recover quicker and grow our business with more confidence using the software. Cons We love the software. As others have stated, we wish that we had been using it years ago. Alternatives considered [WorkflowMax](https://www.capterra.com/p/226306/WorkflowMax/)[Birdview](https://www.capterra.com/p/232375/Birdview/)[Scoro](https://www.capterra.com/p/142042/Scoro/)[monday.com](https://www.capterra.com/p/147657/monday-com/)[Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) Reason for choosing Accelo Functionality, Cost, Customer Reviews, User Interface, Team buy-in, Integrations with other software, Automation, and It was the PERFECT FIT for our business Switched from [Quickbase](https://www.capterra.com/p/157262/QuickBase/) We switched from our previous project management software (Quickbase), due to Accelo's ease of use, workflow automation - which runs our business. Cost was also important - we saved money by switching. Review Source Keyana K. Internal Operations Assistant Internet Used the software for: 2+ years ### "Accelo is packed with features and customizations, but still falls short" April 25, 2018 3.0 Pros The UI is actually not so bad; it's bright and modern, and menu options are well-placed. (That is, most items are located exactly where you'd think they should be.) This is extremely helpful when building complex projects within the platform. Even novices are comfortable using Accelo after about a week, in most cases. Cons The sync with QuickBooks Online is awesome in theory, as my company requires that connection for invoices that are attached to projects within Accelo. However, that sync tends to break more often than it should. This is typically an issue when modifying ledger items and our chart of accounts in QuickBooks Online... Which, we HAVE to make the changes in QBO first, rather than the other way around. As a company with MANY products and services offerings that are updated around the beginning of every year, this is generally a nightmare. Review Source Response from Accelo August 29, 2019 Hi Keyana, thanks for your review, and sorry for the headache/frustration around keeping QBO and Accelo in sync. When we set out to build the accounting integration we wanted to make sure that invoices created in Accelo would sync automatically into QBO (and Xero). The challenge with achieving this of course is that we have to fit in \*exactly\* with the API requirements and options/fields that are required fields in these powerful platforms. While we have admin features on our side to refresh/update things like items and ledger codes, we know that having to remember to keep the two products in sync from an admin perspective is a pain when it doesn't work. The good news is that we're well over half way rebuilding our integration to support webhooks and automatic streaming/updating of changes from QBO (and Xero) into Accelo. This has the potential downside that a change made in your accounting system will confuse someone working in Accelo, but we think it is worth it to automate things HJ Hailey J. admin assistant Construction Used the software for: 2+ years ### "Necessary for project tracking " March 26, 2024 5.0 Pros I like that we can compare sales, work flow from month to month, year to year. Great resource for keeping track of your business. Cons There have been some hiccups, that I think were just user errors. All issues are always solved in a timely manner. Switched from [Tracker](https://www.capterra.com/p/141766/TrackerRMS/) just looking for something fresh and new to present to our team Review Source CS Christine S. Finance Manager/IT manager Architecture & Planning Used the software for: I used a free trial ### "Product Analyzer" May 7, 2019 5.0 I enjoyed working with both the Tech and Sales reps. The tech rep was awesome in answering any questions I had at any one time. We did several webinars where the tech and I worked through questions/issues I was having. They have great learning videos, and although I wasn't a part of it, they had a good setup and training program for the end user I was recommending them to. Not once was I told that I was asking too much and would need to purchase before getting answers. Pros I loved the analytics of this product. I was demoing several products for a client that was looking for a PM software that handled a lot of their issues. This software fit the bill. They let me demo it for over 2 months, as I also had a full time job at the time that interfered with my daily testing/playing time with it. Cons I pick up new software fairly easy. I did have a major learning curve with this software. But once I got over that it was smooth sailing from there on out. Alternatives considered [Kantata](https://www.capterra.com/p/110832/kantata/)[Wrike](https://www.capterra.com/p/76113/Wrike/) Reason for choosing Accelo I researched over 20 and demoed 4 products and brought all 4 to the table with pros and cons that I found with each of them. Mavenlink I thought was overpriced compared to the others. I also felt they weren't as helpful or agreeable to help while I was demoing. Wrike was okay, but they started to shy on giving me time to work with the product. A big factor in my decision making was who was the most customer/user firendly. Who wanted me to really like their product. I wasn't buy for me, I was researching for someone else. I gave that information up front. and the 2 I ended up taking to the client was Liquid Planner and Accelo. We set up online demos for the client to see and ask their own questions. That day, Accelo performed the better demo and the client went with them. Review Source Meredith C. COO Financial Services Used the software for: 6-12 months ### "The Best CRM!" November 6, 2019 5.0 We've centralized several different services into a single place with Accelo streamlining our work and eliminating loss of data. Pros Ease of use, completely customizable, thoughtful and useful features! Cons I wish I would have found it so much earlier than I did! Alternatives considered [Thryv](https://www.capterra.com/p/156926/Thryv/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Accelo Services offered Switched from [Insightly](https://www.capterra.com/p/130671/Insightly/) Accelo has everything in one place, it's actually made my job easier. Review Source SS Susie S. President & CEO Accounting Used the software for: 6-12 months ### "Game Changer for our Professional Services Company" February 12, 2020 5.0 The implementation support was excellent. They really worked with us to configure Accelo to meet our business needs. The tool meets 90-95% of our needs, and they continue to improve upon it. Their support team is one of the best we have seen (we have used many products over the years). Pros Accelo provides a CRM, sales funnel, statements of work (quoting), active work (projects and ongoing), time tracking and invoicing -- all in one fully integrated platform. The tool is quite user-friendly if set up properly for your business. Cons The integration with QuickBooks Online needs some additional features. Reason for choosing Accelo We looked at over 40 products. Accelo was the best match for our business needs and specific feature needs. Switched from [Amicus Attorney](https://www.capterra.com/p/80199/Amicus-Attorney/) We needed resource management and project management capabilities that were not inherent in our past product. Review Source Granville W. CEO Information Technology and Services Used the software for: Less than 6 months ### "Accelo is one of the best out there" July 22, 2019 5.0 We have been able to professionally manage our projects and automated our billing. Integration with third party email clients such as gmail has made it easy to manage communication under the activity feature. Pros This software is feature rich but more specifically, this is a software that has helped us manage our entire sales cycle from managing contacts, Lead tracking, project planning and automated billing. But the most impressive is there is a client portal feature for our clients to collaborate on projects, accept quotes and view invoices. Cons I hate that one has to pay for customer support. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Accelo The top reason is that it has a client portal feature. Review Source sD sherae D. communication specialist Consumer Services Used the software for: 6-12 months ### "Good for managing and running projects" March 19, 2021 5.0 Overall a very organized software. Keeps everything in one place. Pros I love how easy it is to understand. Completely customizable and very organized on a whole. Tracking transactions with previous customers is super easy. Cons The ease for booking leaves is actually not so easy. It seems to be very complicated. Also I have having to do so many tasks manually. Switched from [Insightly](https://www.capterra.com/p/130671/Insightly/) Accelo was just easier to use and had everything in one place. Review Source Response from Accelo April 18, 2022 Thanks Sherae for the great feedback! We'd love for you to share any additional information on the booking process and how you think this could be improved, within our Ideas Forum (ideas.accelo.com). Thanks for being a part of the Accelo community. Nicholas G. P. Chief Engineer Transportation/Trucking/Railroad Used the software for: 2+ years ### "The best project coordination tool I've ever used, keeps our teams aligned." October 29, 2023 5.0 Accelo has fantastic templates that enable us have a certain degree of uniformity and standards throughout the firm. We can also monitor ongoing projects in real time, enhancing your total project management skills. It is now simpler to keep track of projects, manage timesheets and contact databases, link appropriate teams, and transfer work. We primarily use Accelo for client invoicing, but it also serves as a contact resource management database, and all sales possibilities are documented. Pros The straightforward user interface and feature-rich dashboard appeal to me; project managers find it simple to log tasks and monitor team progress; and Accelo has increased team cooperation. Accelo automatically adds new contacts to the same spot where we manage projects and track time. This enables us to better monitor fresh prospects. I enjoy how easy it is to log time on a project and view your pending chores at a glance. Cons Accelo lacks a robust programming base, adaptability, and machine learning is a little cumbersome. Because of the robust interface, certain parts on the same page may take longer than others to load; this is a difference of seconds, but sometimes you simply want everything to load instantaneously. The system might be more useful in recommending where to invest recorded time; it does not prioritize tasks assigned to you or items you've just entered into. Review Source Response from Accelo November 7, 2023 Hi Nicholas, thank you for sharing your thoughtful and detailed review of Accelo! We are delighted to hear that the platform has helped your team with project coordination and more efficient project management. We appreciate your feedback on areas where we can improve, and your comments on the benefits of using Accelo are valuable to us. Thank you for choosing Accelo for your project management needs and thank you again for leaving a review! CF Chad F. Co-Owner Marketing and Advertising Used the software for: 1-2 years ### "Customized Agency CRM with lots of ongoing Changes but might not be best fit" September 18, 2017 4.0 ordering and keeping track of our client base - with specific notes and stream or history of conversations and emails with each of them attached. Easy tracking of support or maintenance tickets and conversion to invoices from a few simple filters. Pros We transitioned away from an Excel Spreadsheet to Accelo and the transition was amazing. Just forcing us to cleanup our accounts in order to transition saved us thousands in internal errors, missed billing etc. Accelo keeps you organized and has a wealth of options that you can take advantage of depending on the package you select with them. For us the most useful things were 2 way integration with QuickBooks Online - and being able to track time on tickets and tasks in Accelo then fairly easily filter and convert those completed tickets into invoices within QuickBooks. We liked how easy it was to enter time on a ticket and we loved being able to filter on staff for customized time periods in order to see hours worked by project for billing purposes. Overall this is a robust CRM software that helps you keep track of your clients all in one place, make detailed notes on your relationship with them, track your historical conversations with them and integrate with your Accounting software. Cons Our biggest issues with Accelo were integration and Price: At first everything worked fine but after a provincial PST increase we had to create a new Combined tax rate in QBO and it stopped working with Accelo. Customer Service chased this down for months but we never got a reolution - just updates that they were working with QBO on this. After several months of not being able to push invoices through - it became clear we needed another solution. Secondly was the price. That was just too high for us in the end. We found other software that was not as robust, but fit our needs better, integrated with QBO more reliably and charged us a flat rate rather than a per employee rate - which makes MUCH more sense for us. One last thing we didn't like that they may have already updated was that filters were not able to be saved. We'd have a staff meeting and load up a page with 3 or more filtering specifications then click something and the results of the filter were lost. We'd have to go through all the steps to get back there again. Same thing next week. It would be nice to be able to customize your filter selections and save them so you can run the same evaluations or reports repeatedly and easily. Review Source DD Daniel D. Used the software for: ### "Run away! Terrible quality updates and the worst customer service. False advertising of integrations" October 15, 2016 2.0 The first reason we chose AffinityLive, now Accelo due to what was a great set of tutorials and video demos. We requested a live demo as they offer on their site however we we're keen to do a live demo and paid for a single subscription for a month so we could start trialling it until our request for a demo was requested. The front line tech I spoke to said I was ineligable for a demo as I had already purchased the product. The training videos are ancient or totally missing large parts of the product as they update so much so frequently its almost a new product every few weeks.... We we're flat out refused any demo despite it being advertised on their site. The actual product was nothing like the demo video so a live demo really would have helped us get off to a flying start. The second reason we committed to an early purchase in good faith that a live demo would be provided, was because it advertised integrations with Kaseya and Maxfocus that I was later told by both those businesses and staff at Accelo no longer worked. They are still advertised on the page despite my multiple complaints about the false advertising (Maxfocus has been Logic now for 6 months and they still advertise the integration on their homepage). Our account manager spoke to us three times in 14 months. Once when we had complaints about the lack of a demo which he also refused and then again to help us cancel our subscription, then one more time when they took a payment a month after we had cancelled our subscription and requested a refund.... Staff have no idea about their own product as it changes so drastically so often. A huge billing overhaul left us unable to invoice for three weeks! This was the final straw for us. We organised an export of most of our data (about 10 different exports required) but had missed the time on projects, we requested a copy of this data but they had deleted it all just three weeks later and were unable/unwilling to provide any policy document on data retention. The CEO is the rudest person I've ever spoken to. All sorts of threats about the first amendment despite me being Australian, them having an Australian office and being bound by Australian consumer law. The product is useless out of the box unless you purchase every premium and module they have. We were paying around $450AU each month for 2 techs! We're now using Atera at $89 per tech with integrated RMM with unlimited endpoints! Staff are amazing! couldnt be happier! Review Source Response from Accelo August 29, 2019 Daniel was obviously quite upset when he wrote this review. Unfortunately, it didn't represent reality at the time or since. Daniel's claim re: continuing to charge him and take payment after cancellation is mistaken, which he subsequently admitted: "My apologies, we're using Xero and it had lined up a debit with Accelo instead of the correct payment." Daniel's claim re: the CEO issuing threats is also mistaken. The only one making threats in the interaction between Daniel and Accelo was Daniel - he threatened to take legal action by specific deadlines if we didn't change our website: "Please remove the false advertising within 2 weeks.. or I will lodge my original claim with fair trading". We politely declined to modify our speech to fit with his (incorrect) opinions and reminded him that as a US company we have rights to free speech. While it is a shame that Accelo wasn't able to help Daniel's business, this review is not fair or accurate by the reviewers private admissions. VR Verified Reviewer General Manager Information Technology and Services Used the software for: 1-2 years ### "Accelo the platform for efficient planning" April 17, 2021 5.0 Since using Accelo we have been able to verify that it is a far-reaching software capable of managing projects, optimize billing, expand the effectiveness of sales and service, highlighting that in project management has eliminated the problems of planning and scheduling of our work teams, also due to the ticketing systems it has we have managed to boost monitoring and improve our customer service, leaving in this way that the billing needs have been fully covered Pros Accelo is a truly effective platform for planning, executing and delivering jobs on time, as it takes care of undoing all those manual tools that hinder overall growth, boasting extremely robust features for project planning, team scheduling, task management and client registration, among other things, it is a platform that boasts excellent customer service and an impressive price-performance ratio Cons Within the main features that I dislike about Accelo is that it has few integrations with common tools, just as it needs to improve customization options to achieve adjust the needs that any company needs Review Source Response from Accelo April 18, 2022 Thanks for the great feedback! We'd love for you to share any additional information on ideal potential integration partners within our Ideas Forum (ideas.accelo.com). We have some exciting integrations in the pipeline - so stay tuned. Thanks for being a part of the Accelo community. TB Tom B. Head of Operations and Finance Marketing and Advertising Used the software for: 1-2 years ### "Scale Your Business" September 18, 2019 5.0 Business scaling Quality control Task management Utilisation Transparency for clients Cost management Pros We are able to fully process our business with the detailed project plans, scheduling and capacity tracking which gives us very detailed and accurate forecasting for capacities. The whole business now trusts the reliability of the system and the data in it so much that we report daily on the state of play with task management and capacities to move resources around which helps us deliver work quicker for our clients. We are forecasting for hiring new resources based on the system data, conducting price reviews and making lots and lots of continuous process tweaks with the confidence that Accelo is our living process documentation via the templates. Also, with the detail in the project plans is something we are able to leverage in the sales process to show prospects we have robust processes that will ensure the best quality content creation. Cons There are still some more features we would love to see in the future which would help us automate more and reduce admin but the revamp on the community ideas page gives great confidence to everyone at Digital 22 that if it will benefit enough people then there is a good chance we will see these and more great updates in the near future. Switched from [Basecamp](https://www.capterra.com/p/56808/Basecamp/) So we could scale our business Review Source VR Verified Reviewer Marketing Account Manager Hospitality Used the software for: 2+ years ### "THE Project Management Tool to Use" April 26, 2019 4.0 Pros It is easy to create new projects in minutes with saved project templates. The gant chart view makes it easy to adjust timelines and due dates. You can alert teammates when their task is ready to start, and the task dashboard makes it easy for you to view your tasks for the day/week. Cons The schedule view is not useful as is. Currently the schedule view will show how many hours of work you have for a given day. 1) You need to have a time set for the task in order to see this properly listed in the schedule view, 2) If you have a task that takes 3 hours, but you have it spread over 3 days it allocates 1 hour per day on the schedule view. If it's day 3, and that task had not been identified as started and no time logged it should show 3 hours of work on that day - but instead it still shows the 1 hour. If that logic were set properly it would make this schedule view much more useful. There is also a major issue with setting project schedules, you need to be sure to lock-in the dates otherwise your project dates keep adjusting until you start. It can really screw things up if you don't have that set right away. Review Source JW James W. IT Marketing and Advertising Used the software for: Less than 6 months ### "Excell with Accelo" August 23, 2023 4.0 Overall I can't knock it!It's the only software that covers all the bases for a creative company. A lot of project management / CRM softwares are more geared towards sales based companies Pros Accelo is full of features and is a great one stop shop for creative project management.The list of features is too long to mention all of them, but the project scheduling and progress tracking is very handy. Plus the reports functionality helps with seeing your overall work output Cons It can be rather daunting to get started with using, it's not the most intuitive software. Some of the terminology they use for different things doesn't always make sense etc. Review Source Response from Accelo August 31, 2023 Hi James, thank you so much for taking the time to leave a review. We're so happy to hear that Accelo has been helpful for supporting your creative project management with project scheduling, progress tracking, reporting and more. Thank you again for your feedback! JW Jessica W. Application Specialist Information Technology and Services Used the software for: ### "An excellent all-rounder" November 2, 2016 5.0 In our business we can have a long sales cycle, we also have consulting work, training, software we resell, support level agreements, adhoc support tickets, and we have larger project work as well. It is a lot to manage with a small team. I tested many software solutions before we chose Accelo. Many packages were great in one area of our business but couldn't transition work as required. That is what really attracted me to Accelo. In Accelo you can start with a sale, migrate it to a project or a support ticket or a support ticket to a project. The system has the flexibility to work with the systems you are already used to and at the depth you want to go. Accelo is a great all-rounder for a small business. It also integrates with the major accounting packages to ensure the tail end is taken care of as well. When it comes to support, I've found the Accelo team to be supportive, encouraging and tuned in to their customers. The software is also evolved and improved regularly to respond to customer needs and to fine tune functionality in this worthwhile tool. The time tracking functionality in the tool is excellent, and one of the features which sold me on the tool. I love the integration with outlook as well, creating that audit trail for future reference. In some ways though I think activities should come through with an aggregate cost, to simplify reporting to clients - sometimes too much information is a bad thing. It also takes longer than I would like to complete a time sheet and sometimes time is missed because work hasn't been approved. Also as updates are always happening, the time isn't static and this can be an issue when auditing time spent against an invoice down the track. Customer facing reports/dashboards are also sourly lacking in the tool and my number one frustration right now. When a client calls me up and says how is my SLA tracking. I want to be able to produce a report which gives them the 5 key pieces of data they are after on the spot and send it to them, or at the very least screenshot it - at the moment we will export a detailed list of the support tickets and projects in progress for a client into excel, aggregate and manipulate the data manually and a create a dashboard front page which we then send them. It's a lot of work. Review Source Response from Accelo October 24, 2017 Hi Jessica, Thank you for your feedback! You are not alone in asking for more reporting. Luckily we are looking to release a beta integration with PowerBI within the next few weeks. While we also work to improve our native reporting, having a dedicated BI tool that connects directly to Accelo will be key in providing detailed reports. Kind regards, MB Marika B. Human Resources Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Accelo Has Been a Reliable Project Management Solution" March 27, 2024 5.0 Pros I like the reliability of this project management solution. Accelo has been easy to use and manageable. Cons Accelo has excellent and flawless features. Accelo has been the best. Review Source KD Katy D. Digital Manager Marketing and Advertising Used the software for: 2+ years ### "Use this Everyday" February 11, 2021 5.0 I use this everyday and I love when our company transferred over to this software. We are so much more organized and work better as a team within this program. Pros I love how organized you can be as a whole within the company. Everything seems to transfer well between coworkers and keeps us extremely organized. Cons There are things I feel like are more difficult to understand but I also feel like that is mostly user error. When it comes to creating PO's I think the process could be easier inside of that to go ahead and create an expense. Review Source Response from Accelo April 18, 2022 Thanks Katy for the great feedback! We'd love for you to share any additional information on your experience with creating PO's and expenses, and how you think it could be improved within our Ideas Forum (ideas.accelo.com). Thanks for being a part of the Accelo community. Sarah C. Owner Internet Used the software for: 6-12 months ### "Best all-rounder for service agencies" February 6, 2019 4.0 Using Accelo as a solo web developer I've saved money on separate tools, and can present a professional looking approach to my clients. I can also take a project through steps from selling the idea, producing, building and invoicing for it in one system. Pros I love that Accelo integrates sales, projects, tickets, time tracking and invoicing. It feels like there's a place for everything and everything is connected. Cons There are a lot of rough edges, both poor UI choices and pieces that don't quite have the functionality expected. I get it, its a big system and it's hard for that to be elegant – but I wish they'd spend more time trying. Review Source LC Laurel C. Studio / Operations Manager Design Used the software for: 1-2 years ### "I love Accelo" December 17, 2018 5.0 I'm a total fangirl of this product; it makes me better at my job. I've actually weighed whether to switch jobs based on the fact that I wouldn't use it daily, it's that good! Pros I love how comprehensive Accelo is. There's a really thoughtful approach in that you can track all comms and the history for each client in one place. Accelo has re-defined how our agency works as it takes a lot of the manual organization work out of the equation. Cons The price? My company recently went through a merger with eight other companies (globally, but still within the South Pacific) and the cost to use Accelo company wide was too high. At the moment, our higher ups are looking for replacement tools, but everything is independent of each other. Some apps integrate with others, but it's no where near as sophisticated as Accelo. Our smaller team has made a case for our continual use, but I fear it's a matter of time before we'll be required to use something else for day to day ops management. Review Source Robert Y. Founder and Lead Consultant Information Technology and Services Used the software for: 6-12 months ### "I now know what's going on " November 13, 2018 5.0 Onboarding was easy and I did it without assistance. Ticketing is easy. The dashboards are awesome and give me an amazing overview of my business. Pros Email capture, all of our clients and vendors communications are automatically captured and linked with the tick and user it belongs to. My techs don't have to use the software to keep it up to date they just have to email like normal. Cons The calendar is exchange. I would like a way to easy see the schedule of the days tickets without leaving the app Ang going to Outlook. Review Source Colin S. Product Manager Computer Software Used the software for: 6-12 months ### "Very good solution for all in one CRM and PSA" April 26, 2017 5.0 Pros The best part about Accelo is the across the board integration. We always struggled with a) getting everyone on the same page and b) having info in far too many places. Getting everything in one system has been huge. Cons The reporting is probably the weakest point right now, for us at least. There is basic dashboard reporting (and VERY good excel exports) but its not customizable very much at all. Review Source Hugo N. Technology Consultant Information Technology and Services Used the software for: 6-12 months ### "Speed things up" December 16, 2019 5.0 In general is a pleasant experience. It just works and it's easy to use. Pros It's easy to find the projects I'm working on, keep a track of my time and provide report about my billing time. Really useful to coordinate time with my team. Cons Maybe the only thing I didn't like much, is that I can change some info on my daily reports and I need to open them on a separate tab to do so. Review Source Stephanie R. Strategy Director Marketing and Advertising Used the software for: Less than 6 months ### "Good product but lots can be improved" November 15, 2018 3.0 The potential is there, but there is still a way to go to make it really valuable for businesses. Pros The price and the functionality is great. Very easy to start using. Cons Some aspects of it are too complex (e.g. the gantt charts) and some are too simplistic (the financial reporting and invoicing). Especially the financial forecasting and administration should be strengthened as a priority! Review Source Response from Accelo August 29, 2019 Thanks for your feedback, Stephanie! We've recently upgraded the gantt chart, but we certainly empathize about the experience you (and other clients) had at the time of your review with that part of the product in particular. With more than half of the people in our company focused on product (design, development, QA, etc) we're working really hard to improve those areas that are complex, frustrating or have shortcomings. Similar Products Featured