--- title: "Accelo Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Accelo the right Professional Services Automation solution for you? Explore 178 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/225762/Accelo/reviews/" page_type: "reviews" language: "en" --- Accelo 4.5 (178) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Accelo Ease of use 4.2 Customer Service 4.5 ## Pros and Cons in Reviews JB Josh B AnalystInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “One feature we find especially useful is the ability to see all activity ("stream") for any item (contact, company, project, ticket, etc.) or for our entire firm.“ June 23, 2026 EV Eduarda V Senior Business Operations AssociateEnvironmental Services, 11 - 50 employeesUsed the software for: 1-2 years. “It has a lot of constraints, sometimes it feels like it's more restrictive that it has to be and doesn't offer a lot of customization.“ July 2, 2026 JB Josh B AnalystInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “I regularly track emails, phone calls, tickets, etc., and that all works fine.“ June 23, 2026 Nicholas G. P Chief EngineerTransportation/Trucking/Railroad, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Accelo lacks a robust programming base, adaptability, and machine learning is a little cumbersome. Because of the robust interface, certain parts on the same page may take longer than others to load; this is a difference of seconds, but sometimes you simply want everything to load instantaneously.“ October 29, 2023 David V Lead DeveloperInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Accelo gives our team a great high-level view of all clients, times tracking and assets for various projects.“ October 31, 2025 HJ Hailey J admin assistantConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “There have been some hiccups, that I think were just user errors.“ March 26, 2024 HD Harry D Paid Media ManagerMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “We all use it daily and it helps to power projects and information seamlessly while remaining secure.“ November 7, 2025 MS Michael Kamal S Technical Service Team LeadInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “Does not fully integrate with Outlook, especially forwarded invites or replies from Outlook directly.“ September 14, 2022 ## Showing most helpful reviews Showing 1-25 of 178 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jessica D. Game Programmer Computer Software Used the software for: 2+ years ### "Helps me stay on top of things and simplify my workload" May 29, 2022 4.0 Accelo helps me keep track of existing projects and give assignments to the right people. What I like most about it is how easy it is to see what the current status is at any given time. Having access to our company's email is a benefit to us as well, since we use the email integration. Pros One of the nicest features is the ability to attach email threads to specific clients or projects inside a company. In our previous program, we had to duplicate task lists and pray we didn't mess anything up by not being able to create project templates. Cons To have a good overview of the billing dashboard, you presently have to rely on the usage of filters, which isn't enough. At a glance, I'd want to know if an invoice has been delivered, received, and paid. The mobile app comes in second, but it falls well short of the online version in terms of functionality and is in desperate need of some love and care. Switched from [Avaza](https://www.capterra.com/p/136096/Avaza/)[BigTime](https://www.capterra.com/p/131076/BigTime/) Assigning responsibilities, raising awareness of the business, and reducing procedures are all part of the process. Viewing reports and integrating with business email are both possible options. Being able to spot a problem before it becomes a problem for an employee. Review Source Krishna L. Human Resources Generalist Hospital & Health Care Used the software for: 2+ years ### "An intuitive, multi-service management system" March 6, 2023 4.0 Superb system that's both feature-rich and simple to navigate. Accelo contributes to the smooth running of business processes. The various features and the low monthly cost make for an excellent value. Accelo is the easiest and most effective data analytics & service platform available. Capability for automation is a plus. Pros Accelo's unique scheduling feature and ease of collecting input from integrated platforms were also huge benefits. Accelo's time management features and the cost-effectiveness of Automation's products make it an ideal choice. Cons While Accelo's extensive features make it ideal for adaptation, managing numerous projects at once can be difficult. It's not simple to get data from different sources. Switched from [Avaza](https://www.capterra.com/p/136096/Avaza/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) The Accelo features may be easily customized, and the Accelo dashboard can be set up in no time, making it a very efficient scheduling tool with a wide variety of uses. Review Source Response from Accelo April 20, 2023 Hi Krishna, thank you for your review! We're so glad to hear about your positive experiences with Accelo's scheduling, time management and reporting tools and we're thrilled that the platform has provided a solution to help keep your business processes running smoothly. Thank you again for taking the time to share your feedback! Keyana K. Internal Operations Assistant Internet Used the software for: 2+ years ### "Accelo is packed with features and customizations, but still falls short" April 25, 2018 3.0 Pros The UI is actually not so bad; it's bright and modern, and menu options are well-placed. (That is, most items are located exactly where you'd think they should be.) This is extremely helpful when building complex projects within the platform. Even novices are comfortable using Accelo after about a week, in most cases. Cons The sync with QuickBooks Online is awesome in theory, as my company requires that connection for invoices that are attached to projects within Accelo. However, that sync tends to break more often than it should. This is typically an issue when modifying ledger items and our chart of accounts in QuickBooks Online... Which, we HAVE to make the changes in QBO first, rather than the other way around. As a company with MANY products and services offerings that are updated around the beginning of every year, this is generally a nightmare. Review Source Response from Accelo August 29, 2019 Hi Keyana, thanks for your review, and sorry for the headache/frustration around keeping QBO and Accelo in sync. When we set out to build the accounting integration we wanted to make sure that invoices created in Accelo would sync automatically into QBO (and Xero). The challenge with achieving this of course is that we have to fit in \*exactly\* with the API requirements and options/fields that are required fields in these powerful platforms. While we have admin features on our side to refresh/update things like items and ledger codes, we know that having to remember to keep the two products in sync from an admin perspective is a pain when it doesn't work. The good news is that we're well over half way rebuilding our integration to support webhooks and automatic streaming/updating of changes from QBO (and Xero) into Accelo. This has the potential downside that a change made in your accounting system will confuse someone working in Accelo, but we think it is worth it to automate things Denise W. Marketing Specialist Marketing and Advertising Used the software for: 2+ years ### "Accelo is the perfect tool for our projects" July 17, 2022 4.0 Accelo is used to manage the whole project lifecycle, from creating tasks and allocating them to team members to tracking time and expenses. This program is great since it allows us to organize all of our customer information in one place, including notes, invoices, payments, and open tasks. When used together with other applications, such as Xero, Salesforce's sales cloud, PayPal, MailChimp, and social media platforms, it allows for optimal project growth. Pros I appreciate how flexible it is, since we are able to make changes to things like invoicing, branding, reports, and marketing campaign templates. It offers a full invoicing section where we can make our own invoices and modify existing ones, as well as invoice online and connect to Xero. The Gantt chart allows us to see the status of each work and the amount of time it takes in real time, and it makes it easy to create, assign, and track tasks for team members. Cons All of the software's modules have received glowing recommendations from the many departments that have used them. This is because the software is user-friendly and straightforward, easily adjusting to the specific requirements of each business and each project. Switched from [Avaza](https://www.capterra.com/p/136096/Avaza/)[Scoro](https://www.capterra.com/p/142042/Scoro/) Since the program included so many options, it took some time for the various teams to become proficient with it. The program would be ideal if it had a section for managing employees and payroll. Even with the technical support and lessons we were provided, configuring and migrating the software was a laborious process that required a lot of our time and attention. Review Source JG James G. President Human Resources Used the software for: 2+ years ### "Opitimized and Automated our Workflow" September 11, 2020 5.0 Automated our business process from sale, to project, to billing. All of our team can interface and contribute seamlessly at any stage of the project. The price point is perfect and the Accelo support has been amazing. Pros We switched to Accelo after using other inferior products for 18 years. We have been pleased with the front-to-back automation that is now seamlessly running critical portions of our business. With Accelo, we have been able to place several business functions on one platform, where before, we had to use several products to accomplish the same thing - with little or no automation. We are now more automated and productive. Our team loves the product! With the current COVID pandemic, we have found ourselves having to do more with less. To meet these new challenges, we are taking full advantage of Accelo's Expert Services Program and have partnered with an Accelo Implementation Manager. The benefits to our team and bottom-line were immediate. When this crisis is over, we will recover quicker and grow our business with more confidence using the software. Cons We love the software. As others have stated, we wish that we had been using it years ago. Alternatives considered [WorkflowMax](https://www.capterra.com/p/226306/WorkflowMax/)[Birdview](https://www.capterra.com/p/232375/Birdview/)[Scoro](https://www.capterra.com/p/142042/Scoro/)[monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) Reason for choosing Accelo Functionality, Cost, Customer Reviews, User Interface, Team buy-in, Integrations with other software, Automation, and It was the PERFECT FIT for our business Switched from [Quickbase](https://www.capterra.com/p/157262/QuickBase/) We switched from our previous project management software (Quickbase), due to Accelo's ease of use, workflow automation - which runs our business. Cost was also important - we saved money by switching. Review Source HJ Hailey J. admin assistant Construction Used the software for: 2+ years ### "Necessary for project tracking " March 26, 2024 5.0 Pros I like that we can compare sales, work flow from month to month, year to year. Great resource for keeping track of your business. Cons There have been some hiccups, that I think were just user errors. All issues are always solved in a timely manner. Switched from [Tracker](https://www.capterra.com/p/141766/TrackerRMS/) just looking for something fresh and new to present to our team Review Source Amel M. Marketing analyst Marketing and Advertising Used the software for: 6-12 months ### "Teamwork and report " July 17, 2019 3.0 Pros It's the perfect app for teamwork, log your time, make a report and to let you know where the project is heading. Easy tracking of the project and who is working on it. Cons It's not that easy to set at first. You need to be careful when you tracking you. The reports are not very easy to read and you cannot have them in pdf. You have to report the exact time that you were working on each task. Unfortunately, as sometimes I am doing many tasks at the same time its not really realistic for me to track the exact time. Alternatives considered [Everhour](https://www.capterra.com/p/133409/Everhour/) Reason for choosing Accelo The setting and the report are more visual. You can have them in pdf. Easiest to see how many time each team member logged. You can track minutes or hour. Review Source Response from Accelo August 29, 2019 Thanks for your feedback, Amel! I'm hoping that the work we're doing on with reporting right now will be something you find a lot of value from! CS Christine S. Finance Manager/IT manager Architecture & Planning Used the software for: I used a free trial ### "Product Analyzer" May 7, 2019 5.0 I enjoyed working with both the Tech and Sales reps. The tech rep was awesome in answering any questions I had at any one time. We did several webinars where the tech and I worked through questions/issues I was having. They have great learning videos, and although I wasn't a part of it, they had a good setup and training program for the end user I was recommending them to. Not once was I told that I was asking too much and would need to purchase before getting answers. Pros I loved the analytics of this product. I was demoing several products for a client that was looking for a PM software that handled a lot of their issues. This software fit the bill. They let me demo it for over 2 months, as I also had a full time job at the time that interfered with my daily testing/playing time with it. Cons I pick up new software fairly easy. I did have a major learning curve with this software. But once I got over that it was smooth sailing from there on out. Alternatives considered [Kantata](https://www.capterra.com/p/110832/kantata/)[Wrike](https://www.capterra.com/p/76113/Wrike/) Reason for choosing Accelo I researched over 20 and demoed 4 products and brought all 4 to the table with pros and cons that I found with each of them. Mavenlink I thought was overpriced compared to the others. I also felt they weren't as helpful or agreeable to help while I was demoing. Wrike was okay, but they started to shy on giving me time to work with the product. A big factor in my decision making was who was the most customer/user firendly. Who wanted me to really like their product. I wasn't buy for me, I was researching for someone else. I gave that information up front. and the 2 I ended up taking to the client was Liquid Planner and Accelo. We set up online demos for the client to see and ask their own questions. That day, Accelo performed the better demo and the client went with them. Review Source Meredith C. COO Financial Services Used the software for: 6-12 months ### "The Best CRM!" November 6, 2019 5.0 We've centralized several different services into a single place with Accelo streamlining our work and eliminating loss of data. Pros Ease of use, completely customizable, thoughtful and useful features! Cons I wish I would have found it so much earlier than I did! Alternatives considered [Thryv](https://www.capterra.com/p/156926/Thryv/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Accelo Services offered Switched from [Netskope One Platform](https://www.capterra.com/p/130671/Insightly/) Accelo has everything in one place, it's actually made my job easier. Review Source Granville W. CEO Information Technology and Services Used the software for: Less than 6 months ### "Accelo is one of the best out there" July 22, 2019 5.0 We have been able to professionally manage our projects and automated our billing. Integration with third party email clients such as gmail has made it easy to manage communication under the activity feature. Pros This software is feature rich but more specifically, this is a software that has helped us manage our entire sales cycle from managing contacts, Lead tracking, project planning and automated billing. But the most impressive is there is a client portal feature for our clients to collaborate on projects, accept quotes and view invoices. Cons I hate that one has to pay for customer support. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Accelo The top reason is that it has a client portal feature. Review Source VR Verified Reviewer Managing Director & Co-Founder Computer Software Used the software for: I used a free trial ### "Full of functions which provides compliexity" February 15, 2019 4.0 They have tried to satisfy so many requirements in enterprises. This became their system complicated and difficult to work. Pros 1\. It Supports a comprehensive variety of activities in an enterprise including CRM, Sales, Projects, Tickets & Requests, Contracts & Retainers, Tasks & Activities (Operations) 2. There are good API’s for integration with other systems. 3. It seems that they have published their API code in GitHub, so programmers can join and improve their API Code. 4. There is good integration with Google including google contact and google calendar 5. Very good Setting for “Module Titles” so a variety of users can customize the application based on their own industry and literature 6. Supporting the concepts of “Default Billable Rate” and “Default Cost Rate” for any user is really nice for having a costing system and evaluate the profitability of every customer. 7. A task can be against so many concepts including Project, Period, Ticket, Sales, which provide great flexibility for software. 8. The Idea of Task Board is really nice and this is a very good tool for monitoring tasks and keep them in mind 9. Mentioning about their blog is good for creating loyalty Cons 1\. They tried to have a good responsive web application, but they were not fully successful in this case. Some of the icons on the upper toolbar will not accessible when the size of browser is in its minimum width. Alternatively, when the “List of Activities” is open and I change the width of browser, some of the texts will be override on each other. 2. Defining tasks is not very user friendly. For example when we want to define a new task and we don’t enter anything in the textbox of “Search Accelo for Company or Work” the Error Message is “Against field is required” this is right that the empty field is marked by a red box, but it is not very clear and user cannot guess which is the “Against Field”; because even there is no tooltip for it. 3. Some of the Help Videos are not updated based on the last version of the application. For example, a Video about timesheet just shows Weekly Timesheet and not Daily Timesheet which it seems that this menu has been added recently. 4. Application Setting is really complicated and full of different options for everything. Learning this comprehensive setting is difficult. It was better; there would be a “Search” to find whatever an administrator is looking for it. 5. A task can be assigned just to one person. It means that there is no common task for team members. Review Source VR Verified Reviewer President/CEO Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Wildly underrated email integration and excellent business process automation" February 5, 2019 4.0 Accelo customer service is excellent. They are very responsive, quick to fix any issues that arise, and are always working on improvements and new features. Pros The email integration is fantastic, allowing for automatic email capture from all of our team, customers, and suppliers while simultaneously addressing the need for privacy controls in that solution. Most other solutions require the team to manually interact to add those interactions and, well, that just doesn't happen. I don't think Accelo touts that functionality nearly as much as they should. The ability to automate our business processes is a tremendous value as well. Consistency, minimizing mistakes, and reducing training time of new employees are critical factors for our success and this type of automation has proven to be worth the effort it takes to set it up correctly. Cons The target market for Accelo is primarily agencies/service-based companies that invoice time and materials. We are an Electronics Manufacturing company and as such, there are many aspects of Accelo that aren't highly applicable in our environment (though we've been surprised on how we've been able to tailor it suit our needs!). With that, there are many features that just don't apply. Review Source VR Verified Reviewer Owner, President Marketing and Advertising Used the software for: 6-12 months ### "Beware of what you're getting into" November 3, 2017 2.0 Pros The tool is very powerful. It has a lot of features that allow you to do time tracking, project management, client communication, invoicing and much more. I think because it is trying to be so many things, it is lacking in most all of those areas and the user experience and overall feature set is quite cumbersome and falls below expectations for the money. Cons The tool is overly complicated and lacks what you would consider basic features in so many ways. Our team of 8 people spent over 200 hours learning the tool and we are still learning and still frustrated weekly. They try to say that you can make the tool do about anything you want, but doing even the basics requires a tremendous amount of time. Things that should take 30 seconds often take multiple minutes. The system loads pages so slowly that it's not uncommon to watch the wheel spin for 30+ seconds which seems like an eternity when you are trying to work. I would not purchase the tool again and I would not recommend it to others unless you have a full time staff of IT or super users who will do nothing but manage the tool. Review Source Response from Accelo November 8, 2017 Hi there, I'm sorry to hear that you have had a negative experience with Accelo so far. We offer support via email or over the phone, we are happy to offer any help needed in configuring Accelo to best fit your needs. Feel free to reach out to us: support@accelo.com JK Joshua K. Management Consulting Used the software for: 1-2 years ### "I couldn't function without Accelo, but it still drives me crazy!" July 24, 2018 3.0 Pros It has so many features that it's light years ahead of anything else I've tried and I've been through dozens of programs. I'm probably using 10% of the features yet it's still indispensable. I love how I can set different rates for different clients, even the same clients but for different projects. I can fairly easily track my time and send invoices. Cons That said, Accelo is so utterly confusing, that if you don't already have a complex management system that you're converting from, and is one which you already mastered, you can get very easily overwhelmed by the differences between Retainers, Tickets, Projects. You can attempt to just use one of them and see how it works for you, but then certain items won't be billable if not set up with the correct item. I wish they had templates set-up already designed for different industries, where they had instructions of how to setup and perform specific processes for your needs. Then a guide to stages to go to the next complexity of tools. I feel like I can't move forward for fear of breaking the 10% I'm able to use properly (or improperly). Support is very poor and only available via email. It can take a day for a response and I find myself having a week long back and forth on something that would take just a few minutes via phone. Review Source Response from Accelo August 29, 2019 Hi Joshua, sorry for the frustrations with support. Since your review we've invested a lot into building out our support team, and have also introduced options for real-time support for users who want/need it for their businesses. VR Verified Reviewer Marketing Account Manager Hospitality Used the software for: 2+ years ### "THE Project Management Tool to Use" April 26, 2019 4.0 Pros It is easy to create new projects in minutes with saved project templates. The gant chart view makes it easy to adjust timelines and due dates. You can alert teammates when their task is ready to start, and the task dashboard makes it easy for you to view your tasks for the day/week. Cons The schedule view is not useful as is. Currently the schedule view will show how many hours of work you have for a given day. 1) You need to have a time set for the task in order to see this properly listed in the schedule view, 2) If you have a task that takes 3 hours, but you have it spread over 3 days it allocates 1 hour per day on the schedule view. If it's day 3, and that task had not been identified as started and no time logged it should show 3 hours of work on that day - but instead it still shows the 1 hour. If that logic were set properly it would make this schedule view much more useful. There is also a major issue with setting project schedules, you need to be sure to lock-in the dates otherwise your project dates keep adjusting until you start. It can really screw things up if you don't have that set right away. Review Source LA Loureen A. Head Of Partnerships And Programs Non-Profit Organization Management Used the software for: 2+ years ### "Valuable tool for simplified business process." February 28, 2024 5.0 It has been incredibly helpful on task ,projects management. We have it into use for lead management and Timesheet tracking among much uses . Pros Keeping a good track with projects progress, management and creating new projects. Tasks management with an automatic work flow solution. Best space for Customer Relationship Management. Cons Accelo is well utilized you happen to have multiple uses with just one software and in all it over performs. Review Source VB Valentina B. CEO Marketing and Advertising Used the software for: 1-2 years ### "Flexible, customisable, easy to use" December 18, 2018 5.0 Business clarity on tasks and requirements and deadlines are definitely my favourite. I love the platform a lot, but as a small business (1st year of operation), it's by far my biggest expense after rent (and not much between the two figures). Perhaps my set up isn't correct with user admins, but the #1 priority is for timesheets, and for that, everyone seems to need the most expensive option. Honestly, I'm at a point where I have to review other platforms because of the cost, but I really don't want to because I do honestly believe in what Accelo can do and if using all the right features, I know will be integral for the business to grow. Pros I love that I don't have to teach my team to use Accelo, they get their login and they are away. The scheduling tool appears really powerful to streamline the use of studio production. Love the task management and budget flow, it really is the most comprehensive platform I've used and I've tried quite a few before investing in Accelo. Cons The charge per user, when some of my users are just timesheeting and not much else. For a monthly cost, it can build quite quickly with part timers and freelancers involved in the business. I find the PDF of templates a bit clunky, whilst they can look great on the screen, they don't always PDF accurately. Biggest bug bear is the inflexibility with proposals to show a weekly cost, one off cost, monthly cost or annual cost. It seems to calculate and bundle as one. This would be a good game changer to have these options sorted out. Review Source Shahidul I. Project Management Expert Internet Used the software for: 1-2 years ### "A Wonderful Project Management Software!" August 28, 2022 5.0 Pros It kind of changed a whole lot of my teams work ethic, and system. Helper us immensely with unique set of features, especially, syncing schedules, result tracking. Cons Nothing much really. Just that the pricing is on the higher side. Not a deal breaker though. Review Source Response from Accelo September 9, 2022 Hi Shahidul, thank you for taking the time to leave a review! We're so glad to hear that Accelo's unique features are helping your team manage schedules and track results. Thank you again for your feedback! MB Marika B. Human Resources Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Accelo Has Been a Reliable Project Management Solution" March 27, 2024 5.0 Pros I like the reliability of this project management solution. Accelo has been easy to use and manageable. Cons Accelo has excellent and flawless features. Accelo has been the best. Review Source KD Katy D. Digital Manager Marketing and Advertising Used the software for: 2+ years ### "Use this Everyday" February 11, 2021 5.0 I use this everyday and I love when our company transferred over to this software. We are so much more organized and work better as a team within this program. Pros I love how organized you can be as a whole within the company. Everything seems to transfer well between coworkers and keeps us extremely organized. Cons There are things I feel like are more difficult to understand but I also feel like that is mostly user error. When it comes to creating PO's I think the process could be easier inside of that to go ahead and create an expense. Review Source Response from Accelo April 18, 2022 Thanks Katy for the great feedback! We'd love for you to share any additional information on your experience with creating PO's and expenses, and how you think it could be improved within our Ideas Forum (ideas.accelo.com). Thanks for being a part of the Accelo community. David J. Managing Director Design Used the software for: 1-2 years ### "Best all round CRM, Project Management and Invoicing software." November 2, 2016 5.0 I've been using Accelo for over a year and found that it has become an integral part of the way I operate my business. Having tried a couple of platforms previously, I've found that Accelo is the best all round solution if you require an end to end CRM and Project Management. Pros Abundant with features, slick user interface, iOS app available which syncs with the online software, integration with all the popular software platforms like Xero, Gmail, Google Calendar etc. Cons No cons to report for Accelo. Review Source Kim D. Executive Director Outsourcing/Offshoring Used the software for: 6-12 months ### "Problem solver" December 14, 2018 5.0 So far, so good. Since signing up, Accelo has made some drastic updates that make the product better. The lags we used to get in uploads seem to have disappeared. I love a company that doesn't simply rest on its laurels, but are continuously improving. Pros I love the customability of this software. It works for our clients, and for us. Cons The focus seems to be on tech support, but we are supply chain support. I would love to see some of the functionality be able to be adjusted to follow the supply chain a bit better. However, the fact that it is project based makes the overall function workable. Review Source Wayne W. General Manager Information Technology and Services Used the software for: 6-12 months ### "Great product for startups" December 23, 2018 5.0 Great to create projects, managed services agreements, invoicing, cost models, quotations. Great overall product. Pros I wanted a great PSA, one that I could stand up quickly and get to work without hours and hours of churn. This fit the bill great. It integrates well with QuickBooks, my RMM, and email platforms. And it is reasonably priced. Cons It still feels young in its product lifecycle. The integrations, while solid, have the opportunity for greater and greater automation. Looking forward to the progression of the product. Review Source RC Rob C. Senior Consultant Information Technology and Services Used the software for: 2+ years ### "Timesheeting and more" February 8, 2021 5.0 Overall, I enjoy using the software. Entering timesheets is super easy. It's also good to see my tasks for the week ahead. Pros I really like how I can see all the work I have been assigned at the beginning of the week. It's also very easy to enter my timesheet Cons I think the search functionality could be improved. Also, it's very difficult to book holiday leave in advance - it's a very roundabout process. Review Source Response from Accelo April 18, 2022 Thanks Rob for the great feedback! We'd love for you to share any additional information on the search functionality and holiday booking process within our Ideas Forum (ideas.accelo.com). Thanks for being a part of the Accelo community. Craig H. Managing Director Media Production Used the software for: ### "Most feature packed project management tool we could find" November 2, 2016 5.0 With Accelo everything is all in the one place: CRM, Email Communication, Project Management, Support Ticketing, Invoicing, Retainers, etc. and it also integrates with our other tools (Xero, MailChimp) and when there isn't an integration there is the API which covers 90% of the product. It's the only product we found that did everything well. Interface is clean and easy to use (although has a bit of a learning curve - mostly due to the HUGE amount of features and multiple ways to get things done). Support is responsive and when something doesn't work they are quick to rectify. The automatic scheduling is a little inflexible and favours distributing work across multiple work days rather than in one solid block. The API doesn't cover retainers. We have almost 800 subscriptions from a previous product that we can't import. The product is pretty expensive when compared to competitors - even for all the functions it provides. Reports are limited to what is provided and filtering of tables. Would be great to be able to build more complicated reports across different record types. Xero integration is great but doesn't track custom columns in invoices. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.