--- title: "Accelo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Accelo Software - reviews, pricing plans, popular comparisons to other Project Management products and more." source_url: "https://www.capterra.com/p/225762/Accelo/" page_type: "product" language: "en" --- # Accelo Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Accelo ## What is Accelo? Accelo's project management connects delivery directly to profitability so project managers always know where a project stands financially, not just operationally. Create projects from templates or won opportunities, assign resources based on availability and skills, and track progress against scope and budget in real time. AI-predicted completion dates flag projects trending toward delays before deadlines are missed. What sets Accelo apart is the financial layer built into every project. As hours are logged, budgets update automatically. When scope expands, Accelo alerts the team before the overrun is locked in. When a project closes, invoices generate from approved time — not from memory. Projects delivered on time, on scope, and on budget with profitability data your finance team can use. ## What is Accelo used for? [Project Management](https://www.capterra.com/project-management-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/)[Task Management](https://www.capterra.com/task-management-software/) Overall rating Based on 177 user reviews Reviews sentiment Positive 92% Neutral 5% Negative 3% Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Accelo alternatives Highest Rated [4.6 (6,088)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (3,034)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,538)](https://www.capterra.com/p/79104/Smartsheet/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (870)](https://www.capterra.com/p/169455/Zoho-Projects/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/225762/Accelo/alternatives/) ## FAQs about Accelo Overview ### What problems does Accelo solve? Accelo solves scattered project data, weak time tracking, manual handoffs, and poor visibility into budgets, deadlines, and client work by combining CRM, ticketing, scheduling, invoicing, and task tracking in one system. Agencies, professional services firms, project managers, operations leaders, and client-facing teams benefit most from its end-to-end workflow control. Answer based on 104 reviews Overview ### Which roles and teams benefit most from Accelo? Accelo is most used by agency leaders, project managers, consultants, and operations teams that need visibility across client work. Executives use it to track profitability and resource utilization, while delivery and account teams manage projects, retainers, tickets, and timelines. IT, marketing, and finance staff also rely on it for workflow coordination and billing. Answer based on 159 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Accelo built for? Accelo is built mainly for small professional services firms, with 85% of reviewers from small businesses and Information Technology and Services leading at 23%. It serves agencies, consultancies, IT services, architecture, accounting, and engineering firms, with strong adoption in Marketing and Advertising at 21% and Computer Software at 10%. Answer based on 177 reviews Features and Usability ### What are the key features of Accelo? Accelo includes core project management tools like task management, Gantt/timeline view, progress tracking, and resource scheduling. Differentiating features include workflow automation, time tracking tied to project billing, CRM with client history, and integrations with QuickBooks, Xero, Gmail, and Google Calendar for connected sales, service, and invoicing workflows. Answer based on 49 reviews Integrations ### Which third-party tools and platforms does Accelo integrate with? Accelo integrates with Microsoft Outlook and supports over 20 integrations across email, calendars, storage, finance, and CRM. Official integrations include Microsoft 365, Google Calendar, Google Drive, QuickBooks Online, PayPal, HubSpot CRM, Jira, and Expensify. Reviewer mentions most often confirm the Outlook integration for email-based workflows. Answer based on 33 reviews Getting Started and Support ### How easy is it to onboard and train a team on Accelo? Accelo offers live online sessions, webinars, documentation, and videos for training, which helps nontechnical users and individual contributors get started. Reviewers say basic use can come quickly, but admins, new hires, and teams setting up workflows often face a steep learning curve and need more time to configure the system well. Answer based on 27 reviews Getting Started and Support ### What customer support options does Accelo offer, and how do users rate the experience? Accelo offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as responsive, friendly, and willing to listen during onboarding and troubleshooting, but some report slow follow-up, unresolved issues, rude interactions, and frustration with paying extra for support. Answer based on 29 reviews Task automation ### How well does Accelo automate tasks and workflows? Accelo automates recurring work, email capture, and workflow steps well for service teams managing projects, tickets, and client tasks. Many users value the time savings, scheduling, and process consistency, while some teams find setup complex, task assignment limited, and certain scheduling or task screens less intuitive than simpler tools. Answer based on 34 reviews ## Features AI summary Based on 28,833 Project Management reviews Capterra data shows that buyers of Project Management software rank the following features as their top priorities: - **Task Management** (**52%** of reviewers rated this feature as critical) - **Project Planning/Scheduling** (**49%**) - **Multiple Projects** (**51%**) Accelo supports all three of the features reviewers value most: **Task Management**, **Project Planning/Scheduling**, and **Multiple Projects**. Together, these capabilities help businesses organize day-to-day work, map out timelines and deadlines, and manage several initiatives at once, allowing teams to stay on track, balance workloads, and keep projects moving forward efficiently. Project Planning/Scheduling 4.3 (20) 60.00% of 20 reviewers that rated this feature as important or highly important Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints Multiple Projects 4.6 (13) 46.15% of 13 reviewers that rated this feature as important or highly important Ability to handle several projects simultaneously Collaboration Tools 4.3 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Reporting/Project Tracking 4.4 (11) 54.55% of 11 reviewers that rated this feature as important or highly important Track task progress, milestones, delays, or other key information and generate reports on them for evaluation Workflow Management 4.4 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Task Management 4.3 (20) 55.00% of 20 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Accelo 222 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Activity/News Feed: Continuous profile-based stream of news and activity - Agile Methodologies: Iterative project Management approach that involves technologies such as Kanban, Scrum, XP, APF, XPM and more - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Approval Workflow: Route documents and other data through one or more stakeholders for review and approval - Assignment Management: Assign issues and tasks based on availability or required skills - Attendance Tracking: Track the attendance of specific individuals or groups - Bank Reconciliation: Compare and match accounting/financial records with corresponding bank statements - Batch Processing: Software's ability to perform similar action on multiple similar files simultaneously - Billable Items Tracking: Track the list of items required to be billed/invoiced to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Portal: Gateway through which end users can view past bills and pay current invoices - Budget Management: Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure - Budgeting/Forecasting: Create budgets based on historical data and future projections - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Buyer Management: Track all information required to develop and sell lots in housing projects - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Change Management: Track and monitor efficient handling of all changes/transitions - Change Order Management: Tracks all change orders submitted across projects and updates the budget to reflect the most recent costs - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Client Tracking: Track all company interactions with current clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contingency Billing: Business model where clients pay their lawyer a fee only if the case is won/settled successfully - Contract/License Management: Track, store, and access client contracts or licenses - Cost-to-Completion Tracking: Forecast of the expenses necessary for project completion - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Invoices: Invoices that can be tailored according to company's branding, payment terms and personalized information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Deadline Management: Specify or track the date/time a project, task, etc., is due for completion - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Dunning Management: Process of automatically notifying clients when payments fail to ensure invoices are paid - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - Email-to-Task Conversion: Convert emails into tasks - Employee Activity Monitoring: Monitor and track what your employees are doing - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Estimating: Estimate expected cost based on various factors before a project begins - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Expense Claims: Attaching relevant receipts or supporting documents to submit expenses for reimbursement - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Financial Analysis: Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Financial Reporting: Generate reports to assess the financial performance of an organization - For AEC Industry: Primarily serving architecture, engineering, and construction industry professionals - For Real Estate: For realtors, real estate investors, property managers, and other real estate professionals. - For Sales Teams/Organizations: Caters to sales teams - For Small Businesses: Designed for small businesses - Forecasting: Form predictions based on past and present data/trends - Gantt/Timeline View: Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Graphical Workflow Editor: Create, design and modify the flow and processes of tasks in a project - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Hourly Billing: Business model that charges based on the amount of time spent on an hourly basis - HR Management: Automates core HR functions such as talent management, employee evaluation and learning management - Inbox Management: Organize, prioritize, and manage incoming communications - Incident Management: Manage and track all disruptions and incidents - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Invoice Creation: Create invoices from scratch or have recurring invoices - Invoice History: Store and view prior invoices for each account/client - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Invoice Processing: Creation, processing, verification, and execution of invoices till the payment is made - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Tracking: Record and follow the progress of every issue - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - Kanban Board: Visualization tool to organize and optimize tasks and track their status at every stage of workflow - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Lead Segmentation: Divide leads into buckets based on predefined criteria and routing rules - Leave Tracking: Manage and track employee attendance - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Milestone Tracking: Monitor task progress and planned accomplishments to better manage project status - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Currency: Manage and handle various international currencies - Multiple Projects: Ability to handle several projects simultaneously - Online Invoicing: Create, send, and view electronic invoices - Online Payments: Accept and process online payment transactions - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Payment Processing: Accept, record, and reconcile financial transactions - Percent-Complete Tracking: Level of completion within a task - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Pipeline Reports: Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. - Portfolio Management: Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk - Prioritization: Arrange tasks based on the level of priority or urgency - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Accounting: Manage and track financials on a project-to-project basis - Project Billing: Business model that bills clients an amount based on the project/task/job performed - Project Costing: The process of estimating and tracking the expenses incurred for a specific project - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Planning: Organize and schedule projects - Project Planning/Scheduling: Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints - Project Templates: Pre-designed project plans that can be customized - Project Time Tracking: Measure time to completion or hours worked for projects - Project Tracking: Monitor the progress of projects from start to finish - Project Workflow: Create, manage, or update project workflows. - Projections: Estimate or forecast of a future scenario based on the study of present trends - Proposal Generation: Create proposals based on costs of labor and materials - Prospecting Tools: Tools designed to streamline the process of lead generation and management for sales teams - Purchase Order Management: Create, send, and track purchase orders and their statuses - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - QuickBooks Integration: Integrates with QuickBooks - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Tasks: Set the frequency of a task's occurrence - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reimbursement Management: Manage compensation for out-of-pocket expenses incurred by an employee, client or another party - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Support: Provide support to your customers and employees remotely over a shared network - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reporting/Project Tracking: Track task progress, milestones, delays, or other key information and generate reports on them for evaluation - Requirements Management: Enables creation, management, and tracking of product requirements & features during product production/development - Resource Allocation & Planning: Assign available resources (human and/or non-human) to various projects and tasks - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Resource Request: Approve or reject incoming requests for resources based on need and user permissions - Resource Scheduling: Allocate and manage resources, such as employees, equipment, facilities, and other assets - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Sales Approval: Ensure that quotes/invoices are correct before sending to customers - Sales Forecasting: Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Shared Contacts: Share contacts with other applications like Gmail and CRM - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Status Tracking: Track the status over time for a request, process, asset, or transaction - Sub-Task Management: Split and manage tasks into individual components - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Board View: UI looks like task board - Task Editing: Edit task information and all related elements - Task Import: Import tasks from external sources - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Task Tagging: Add labels or tags to tasks - Tax Calculation: Calculate tax and make deductions on gross income from sources like wages, investments or self-employment - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Territory Management: Organize customer data and accounts by user or geography - Testing/QA Management: Checking for errors to prevent quality issues and maintain the integrity of the product/service as per set standards - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Time Tracking by Client: Track time worked per client - Time Tracking by Project: Track time worked per project - Time Zone Tracking: Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation - Timesheet Management: Track the amount of time spent on a job or task - To-Do List: A digital list of items that need to be completed - Traditional Methodologies: Sequential approach (i.e. Waterfall) in which users break down and plan an entire project before the launch - Utilization Reporting: Track the frequency of asset usage - Vacation/Leave Tracking: Request, track, and manage time off requests and vacation time - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Configuration: Alter the default workflow to meet your organization's needs - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (160) 4.4 Based on 160 reviews ## Pricing Value for money 4.3 (142) [View pricing plan details](https://www.capterra.com/p/225762/Accelo/pricing/) Professional Connect for pricing. It includes: - Project Management - Sales Management - Quote Management - Time Logs, Timers and Timesheets - Client Invoices and Payments - Financial Insight Dashboards Business Connect for pricing. It includes: - Client Retainer Management - Ticket Management - Shared Request Inbox - Expenses and Materials - Time Approvals for Billing - Unlimited Client Portal Users Advanced Connect for pricing. It includes: - Advanced Custom Workflows - Advanced Triggers and Automations - Smart Scheduling and Utilization - Adaptive Project Scheduling - Client Asset Management - 3 Advanced Reporting Users Included Value for money 4.3 (142) 4.3 Based on 142 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Jira](https://www.capterra.com/p/19319/JIRA/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (154) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (154) 4.5 Based on 154 reviews ## User reviews Overall rating 4.5 Based on 177 reviews Filter by rating 5(105) 4(58) 3(8) 2(3) 1(3) Mentioned topic Sorted by most recent EV Eduarda V. Senior Business Operations Associate Environmental Services ### "Convenient ERP to get started" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 July 2, 2026 Pros It's convenient and easy to set up for the most part. You can get going once you have an idea on how you want to use the product. Cons It has a lot of constraints, sometimes it feels like it's more restrictive that it has to be and doesn't offer a lot of customization. Also, some parts feel abandoned, the billing modules are not very good, and it feels like they have been on v4 forever where this new version and old version co-exist. Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/) Reasons for choosing Accelo Seemed tailored to our specific business size and services Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MM Maria M. Project Manager Information Technology and Services ### "Why do I have to give this review a title?" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 25, 2026 I'm happy for the most part. It does the job, pretty straight forward and the customer support team is really responsive. Pros Creating project plan, booking team members, Gmail integration, search functionality (but not the inboxes), triggers, customer support. Cons The search functionality on inboxes, that we're not able to covert an email to a task, that there's no direct way to create a change order inside a project, only one field for website (company info), there's no separation between billable and non-billable work in the insights tab. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JB Josh B. Analyst Information Technology and Services ### "Good PSA software for firm-wide visibility" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 June 23, 2026 I'm just a user, not the administrator who set up and manages our instance, so I only have experience as a user. I regularly track emails, phone calls, tickets, etc., and that all works fine. Pros Accelo makes it easy to track customer engagement and support; from opportunity to sale, then tracking products, projects, services, tickets, and assets. Invoicing is flexible and easily links to Quickbooks online. One feature we find especially useful is the ability to see all activity ("stream") for any item (contact, company, project, ticket, etc.) or for our entire firm. The stream includes everything that has happened such as emails, calls, timers, etc. Cons The stream is slow to update with new entries, and conversations are often listed several times in the wrong order. Managing my inbox in Accelo, and also separately in Outlook is a lot of work. I'm not sure the answer for this problem, but perhaps filing the emails in Outlook into an "Imported into Accelo" folder would work? Using the global search for a company often results in a lot of results for tickets, projects, etc. first, rather than the company record, which is usually what I'm searching for. A knowledgebase where we can store information, especially for common support issues would be useful. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. HD Harry D. Paid Media Manager Marketing and Advertising ### "All in one machine!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 7, 2025 Easy to use, and a really powerful tool to manage more than just projects and time tracking. It's an 'all in one' kind of tool to prevent you needing more. Pros Accelo has become one of the integral cogs in our team. We all use it daily and it helps to power projects and information seamlessly while remaining secure. Cons The user interface isn't necessarily as 'fancy' as some of it's competitors. But you can't fault it's functionality and that outweighs the cons for me. Switched from [Harvest](https://www.capterra.com/p/75598/Harvest/) We used harvest for time tracking, which worked great. But Accelo just offers a lot more. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. David V. Lead Developer Information Technology and Services ### "A great, flawed tool. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 October 31, 2025 A mixed bag for sure, but we haven't found anything that can fully replace it for our team. It's still the best solution for our agency. Pros Accelo gives our team a great high-level view of all clients, times tracking and assets for various projects. The UI can be improved a lot, but the options for customizations are endless. Our primary use is the time tracking functions. Cons It's really difficult to go back and find a good total of all past work done on an account. Tasks and projects are too siloed and it's hard to put all of the pieces together. Switched from [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/) Growing team and growing client list - needed a tool that could scale better. Alternatives considered [Asana](https://www.capterra.com/p/184581/Asana-PM/) Reasons for choosing Accelo Had the most depth for managing a growing client list. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LP Laura P. Communications Manager Hospital & Health Care ### "Accelo Has Been So Reliable and Easy to Implement" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 22, 2024 Pros Accelo is a must-have project management software that has been meeting our needs. I like the features of Accelo because they are powerful. Cons I like how simple and flawless Accelo has been. It has been. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MP Maria P. Human Resource Manager Education Management ### "Accelo Works Impressively: A Great Project Management Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 2, 2024 Pros Accelo has easy to implement features, making it a top project management tool. Accelo has affordable features. Cons I do not dislike Accelo at all. Accelo is the best. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB Marika B. Human Resources Manager Health, Wellness and Fitness ### "Accelo Has Been a Reliable Project Management Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 27, 2024 Pros I like the reliability of this project management solution. Accelo has been easy to use and manageable. Cons Accelo has excellent and flawless features. Accelo has been the best. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HJ Hailey J. admin assistant Construction ### "Necessary for project tracking " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 26, 2024 Pros I like that we can compare sales, work flow from month to month, year to year. Great resource for keeping track of your business. Cons There have been some hiccups, that I think were just user errors. All issues are always solved in a timely manner. Switched from [Tracker](https://www.capterra.com/p/141766/TrackerRMS/) just looking for something fresh and new to present to our team Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS Jessica S. Operation Manager Marketing and Advertising ### "We love Accelo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 March 24, 2024 Pros We love Accelo but for our small business it was too expensive. Time tracking, templates + client correspondence was incredible. Cons It was too expensive and hard to set up. A lot of features created a frustrated team. . Switched from [Harvest](https://www.capterra.com/p/75598/Harvest/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/225762/Accelo/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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