# Page 2 | Accelo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Accelo the right Project Management solution for you? Explore 174 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/225762/Accelo/reviews --- Accelo 4.5 (174) [View alternatives](https://www.capterra.com/p/225762/Accelo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 2 - Reviews of Accelo ## Showing most helpful reviews Showing 26-50 of 174 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use David V. Lead Developer Information Technology and Services Used the software for: 2+ years ### "A great, flawed tool. " October 31, 2025 4.0 A mixed bag for sure, but we haven't found anything that can fully replace it for our team. It's still the best solution for our agency. Pros Accelo gives our team a great high-level view of all clients, times tracking and assets for various projects. The UI can be improved a lot, but the options for customizations are endless. Our primary use is the time tracking functions. Cons It's really difficult to go back and find a good total of all past work done on an account. Tasks and projects are too siloed and it's hard to put all of the pieces together. Alternatives considered [Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing Accelo Had the most depth for managing a growing client list. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) Growing team and growing client list - needed a tool that could scale better. Review Source HD Harry D. Paid Media Manager Marketing and Advertising Used the software for: 1-2 years ### "All in one machine!" November 7, 2025 4.0 Easy to use, and a really powerful tool to manage more than just projects and time tracking. It's an 'all in one' kind of tool to prevent you needing more. Pros Accelo has become one of the integral cogs in our team. We all use it daily and it helps to power projects and information seamlessly while remaining secure. Cons The user interface isn't necessarily as 'fancy' as some of it's competitors. But you can't fault it's functionality and that outweighs the cons for me. Switched from [Harvest](https://www.capterra.com/p/75598/Harvest/) We used harvest for time tracking, which worked great. But Accelo just offers a lot more. Review Source Kelly B. Design Engineering Manager Computer Software Used the software for: 1-2 years ### "Improved team collaboration and productivity" November 22, 2023 4.0 In general, working with Accelo has been a good experience for us. It has become the nerve center for our team, facilitating better communication and increased output. The adaptability of the platform and its emphasis on developing teamwork are ideal for our kind of teamwork in the office. Pros Accelo's best feature is its collaborative workspace. The platform's communication tools, including shared calendars and real-time updates, foster team collaboration. The centralized project and client information ensures everyone is on the same page. Accelo's intuitive interface and user-friendly collaboration features enhance our team's productivity, facilitating seamless communication and efficient project delivery. Cons Although Accelo does a great job at facilitating collaboration, the functionality of its mobile app might be improved. Teams that need access to client and project data while on the go would benefit from a better mobile experience. Switched from [Avaza](https://www.capterra.com/p/136096/Avaza/)[BigTime](https://www.capterra.com/p/131076/BigTime/) We looked at Slack and Microsoft Teams, but ultimately chose Accelo because of its comprehensive suite of project management, customer relationship management, and collaboration features. Because of the platform's capacity to consolidate our team's communications and project data, we knew it would be the best tool for increasing our efficiency and effectiveness as a unit. Review Source Response from Accelo December 4, 2023 Hi Kelly, thank you for taking the time to share you feedback. We are thrilled to hear that Accelo has helped foster a collaborative team environment and has improved productivity and efficiency in your project delivery. We also appreciate your honest feedback about the mobile app experience, and we're thrilled to share that our team is currently working on a new Accelo mobile app to help teams manage their work on the go. You can find more about this new app (currently in beta), on our blog: https://www.accelo.com/resources/blog/explore-the-new-releases-in-our-mobile-app-beta/ Thanks again for your great feedback and for taking the time to leave a review! Maddie B. Game Developer Computer Games Used the software for: 1-2 years ### "Report editing and client portal accessibility" September 12, 2023 4.0 The ecosystem incorporates both email and task management, and time tracking and payment can be done with minimal effort. This isn't advertised anywhere else that I've looked. All of my project, sales, invoicing, billing, and client communication needs to be managed in one central location. I am just starting started, but Accelo has already proven invaluable in helping me manage my workload and delegate responsibilities. Pros Timekeeping is helpful and can be done in a variety of ways. It can be recorded manually or with the help of a timer. The Client Area and the Flexibility of Report Revisions. The design of the layout appeals to me. I like how simple it is to make new templates, and how the platform can handle the bulk of my business operations. Since Accelo had everything we needed, including a client portal, we made the transfer. Cons The vast array of features and customization choices can be overwhelming at first. The tasks you set up at the beginning of your workflow can have an impact on your billing later on. Switched from [Asana](https://www.capterra.com/p/184581/Asana-PM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Now that I know how to utilize Accelo, I can make sure that I accurately document any problems as they arise. The speed with which I can recall these notes is almost as crucial, since it allows me to keep up with the issue even if I have to switch from one client appointment to another or if I miss a call. Review Source Response from Accelo September 25, 2023 Hi Maddie, thank you for your review! We're thrilled to see the multiple ways you've been able to use our platform to simplify your business operations. We appreciate your feedback about the initial learning curve and the importance of setting up tasks correctly for billing. Your insights are valuable in helping us improve the user experience. We're delighted that Accelo has become an essential tool for managing your workload, projects, invoicing and client communication all in one place. If you ever have any questions or suggestions, please feel free to reach out. We're here to support you in your journey with Accelo! Shayla B. Human Resources Specialist Internet Used the software for: 2+ years ### "Solid CRM and project management tool" June 20, 2023 4.0 Scheduling, logging hours worked, billing customers, and maintaining rapport with suppliers may all be handled centrally. Abundant opportunities for combination. Pros The user experience on this system is superb. The fact that I can centralize the administration of all my various initiatives is another perk. All the data I want is now in one convenient location, which has greatly simplified my work. This means I can stop switching between operating systems merely to get work done. Cons Personalization is a major drawback of Accelo. The requirements of one business may not be applicable to another. Unfortunately, the platform does not allow for as much wiggle room when it comes to tailoring features to individual projects. Switched from [BigTime](https://www.capterra.com/p/131076/BigTime/) Our previous methods of project management have been greatly simplified by this platform, as we are now able to effortlessly manage many projects simultaneously and divide up tasks amongst our team members. Review Source Response from Accelo June 26, 2023 Hi Shayla, thank you for leaving a review! We are so glad to see all the ways you've used Accelo to centralize and simplify your work. We're sorry to hear you are having difficulty customizing the platform to meet your team's specific needs. We strongly encourage you to reach out to our Support team at support@accelo.com so we can learn more about the customizations you're looking for and provide solutions. Thank you again for your great feedback and for taking the time to share a review! Krishna L. Human Resources Generalist Hospital & Health Care Used the software for: 2+ years ### "An intuitive, multi-service management system" March 6, 2023 4.0 Superb system that's both feature-rich and simple to navigate. Accelo contributes to the smooth running of business processes. The various features and the low monthly cost make for an excellent value. Accelo is the easiest and most effective data analytics & service platform available. Capability for automation is a plus. Pros Accelo's unique scheduling feature and ease of collecting input from integrated platforms were also huge benefits. Accelo's time management features and the cost-effectiveness of Automation's products make it an ideal choice. Cons While Accelo's extensive features make it ideal for adaptation, managing numerous projects at once can be difficult. It's not simple to get data from different sources. Switched from [Avaza](https://www.capterra.com/p/136096/Avaza/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) The Accelo features may be easily customized, and the Accelo dashboard can be set up in no time, making it a very efficient scheduling tool with a wide variety of uses. Review Source Response from Accelo April 20, 2023 Hi Krishna, thank you for your review! We're so glad to hear about your positive experiences with Accelo's scheduling, time management and reporting tools and we're thrilled that the platform has provided a solution to help keep your business processes running smoothly. Thank you again for taking the time to share your feedback! Denise W. Marketing Specialist Marketing and Advertising Used the software for: 2+ years ### "Accelo is the perfect tool for our projects" July 17, 2022 4.0 Accelo is used to manage the whole project lifecycle, from creating tasks and allocating them to team members to tracking time and expenses. This program is great since it allows us to organize all of our customer information in one place, including notes, invoices, payments, and open tasks. When used together with other applications, such as Xero, Salesforce's sales cloud, PayPal, MailChimp, and social media platforms, it allows for optimal project growth. Pros I appreciate how flexible it is, since we are able to make changes to things like invoicing, branding, reports, and marketing campaign templates. It offers a full invoicing section where we can make our own invoices and modify existing ones, as well as invoice online and connect to Xero. The Gantt chart allows us to see the status of each work and the amount of time it takes in real time, and it makes it easy to create, assign, and track tasks for team members. Cons All of the software's modules have received glowing recommendations from the many departments that have used them. This is because the software is user-friendly and straightforward, easily adjusting to the specific requirements of each business and each project. Switched from [Avaza](https://www.capterra.com/p/136096/Avaza/)[Scoro](https://www.capterra.com/p/142042/Scoro/) Since the program included so many options, it took some time for the various teams to become proficient with it. The program would be ideal if it had a section for managing employees and payroll. Even with the technical support and lessons we were provided, configuring and migrating the software was a laborious process that required a lot of our time and attention. Review Source Jessica D. Game Programmer Computer Software Used the software for: 2+ years ### "Helps me stay on top of things and simplify my workload" May 29, 2022 4.0 Accelo helps me keep track of existing projects and give assignments to the right people. What I like most about it is how easy it is to see what the current status is at any given time. Having access to our company's email is a benefit to us as well, since we use the email integration. Pros One of the nicest features is the ability to attach email threads to specific clients or projects inside a company. In our previous program, we had to duplicate task lists and pray we didn't mess anything up by not being able to create project templates. Cons To have a good overview of the billing dashboard, you presently have to rely on the usage of filters, which isn't enough. At a glance, I'd want to know if an invoice has been delivered, received, and paid. The mobile app comes in second, but it falls well short of the online version in terms of functionality and is in desperate need of some love and care. Switched from [Avaza](https://www.capterra.com/p/136096/Avaza/)[BigTime](https://www.capterra.com/p/131076/BigTime/) Assigning responsibilities, raising awareness of the business, and reducing procedures are all part of the process. Viewing reports and integrating with business email are both possible options. Being able to spot a problem before it becomes a problem for an employee. Review Source RH Ryan H. Project Manager Human Resources Used the software for: Less than 6 months ### "Terrible at the basics" August 24, 2022 2.0 From and PM/Consultant standpoint it has made my life harder. Nearly all I speak to dislike. Pros There is nothing I like. Every Feature that seems like it would be a good thing E.G. having meeting from calendar appear in timesheets ends up not working to what you would expect. For example meeting will auto allocate to client and not project if not created from Accelo. Meeting can then not have people on different rates capture time as costs will not capture correctly. Cons Very Time consuming to capture Time and create/manage projects. Time capture overhead increased significantly when business started using Accelo. Project Planning is very primitive and very slow with basic/backward functionality. honestly seems like Beta software at times. Review Source Response from Accelo August 29, 2022 We are sorry to hear you're unsatisfied with the platform. We'd love to offer assistance to improve your Accelo experience moving forward. You mentioned your timesheets allocate meeting time to your client and not to the project if created outside of Accelo, this is correct. The best way to resolve this is to create meetings within Accelo and mark them against the associated project. We're sorry you're experiencing issues with tracking time. Accelo offers multiple ways to capture time so we recommend reaching out to your Customer Success Manager to explore more efficient methods. We want to make sure you're aware of the robust project management functions available, including scheduling, multiple views, profitability tracking and predictions for project timelines and budgets. We recommend connecting with your Customer Success Manager to explore these functions. Thank you for your feedback and we hope we can work with you to explore other ways to improve your Accelo experience. CF Chad F. Co-Owner Marketing and Advertising Used the software for: 1-2 years ### "Customized Agency CRM with lots of ongoing Changes but might not be best fit" September 18, 2017 4.0 ordering and keeping track of our client base - with specific notes and stream or history of conversations and emails with each of them attached. Easy tracking of support or maintenance tickets and conversion to invoices from a few simple filters. Pros We transitioned away from an Excel Spreadsheet to Accelo and the transition was amazing. Just forcing us to cleanup our accounts in order to transition saved us thousands in internal errors, missed billing etc. Accelo keeps you organized and has a wealth of options that you can take advantage of depending on the package you select with them. For us the most useful things were 2 way integration with QuickBooks Online - and being able to track time on tickets and tasks in Accelo then fairly easily filter and convert those completed tickets into invoices within QuickBooks. We liked how easy it was to enter time on a ticket and we loved being able to filter on staff for customized time periods in order to see hours worked by project for billing purposes. Overall this is a robust CRM software that helps you keep track of your clients all in one place, make detailed notes on your relationship with them, track your historical conversations with them and integrate with your Accounting software. Cons Our biggest issues with Accelo were integration and Price: At first everything worked fine but after a provincial PST increase we had to create a new Combined tax rate in QBO and it stopped working with Accelo. Customer Service chased this down for months but we never got a reolution - just updates that they were working with QBO on this. After several months of not being able to push invoices through - it became clear we needed another solution. Secondly was the price. That was just too high for us in the end. We found other software that was not as robust, but fit our needs better, integrated with QBO more reliably and charged us a flat rate rather than a per employee rate - which makes MUCH more sense for us. One last thing we didn't like that they may have already updated was that filters were not able to be saved. We'd have a staff meeting and load up a page with 3 or more filtering specifications then click something and the results of the filter were lost. We'd have to go through all the steps to get back there again. Same thing next week. It would be nice to be able to customize your filter selections and save them so you can run the same evaluations or reports repeatedly and easily. Review Source mD maykon D. Diretor Civil Engineering Used the software for: 6-12 months ### "Arkon-Accelo" March 12, 2023 5.0 No geral, o Accelo é um bom software de gestão de projetos, mas há espaço para melhorias em termos de usabilidade e suporte ao cliente. Pros A função de controle do progresso de tarefas é uma das minhas favoritas, ela me permite facilmente monitorar o progresso das minhas tarefas e garantir que eu estou cumprindo os prazos. Cons Como usuário do Accelo, sinto que algumas funcionalidades são bastante limitadas. Por exemplo, a integração com outros aplicativos e softwares é um pouco complicada e requer muitos passos. Além disso, a interface do usuário pode ser confusa para usuários iniciantes e pode levar um tempo para se acostumar. Também acho que o suporte ao cliente poderia ser melhorado, já que algumas vezes tive problemas que levaram um tempo para serem resolvidos. Review Source Response from Accelo April 20, 2023 Hi Maykon, we appreciate you taking the time to share your feedback. We're glad to hear that Accelo has been helpful in managing projects and tracking your task progress, but we're sorry to hear that your customer support experience has not been completely satisfactory. We'd love to have the opportunity to learn more about your experience and help resolve the issue. Please don't hesitate to reach out to our Support team at support@accelo.com and our team would be happy to discuss this further. MK Molsy K. Sales Coordinator Building Materials Used the software for: 2+ years ### "An integrated base that enables us to prepare plans, follow-up, & manage communications efficiently." February 2, 2023 5.0 Accelo enabled us to better align plans with reality through automation and the high flexibility it provided us with to manage all functions, in addition to allowing the flow of communications in one place and the preparation of reports with high efficiency. Pros Accelo enables us to properly plan all required actions, integrate processes, track emails, manage resources, and create budgets, ensuring team members track tasks with flexibility and discipline. I also like how the sorting and filtering tools allow us to easily access what we need to know, especially task details, start and end dates, and keep track of colleagues' updates and managers' comments, as well as attach and save relevant documents. I really like the reports, as I find them modern and easy to edit, especially the progress summaries over time. Cons With the exception of the phone application, which I find needs a lot of improvements, I do not find many things annoying, as Accelo provides multiple customization options, and in general, the response time is fast, which enables us to perform the functions quite smoothly. Review Source Response from Accelo February 20, 2023 Hi Molsy, thank you for sharing your experience with Accelo! We are thrilled to hear about the ways the platform has helped you and your team manage and automate your tasks, communication and reporting. Thank you again for sharing your positive feedback and for taking the time to leave a review! Ryan F. Used the software for: 1-2 years ### "Good At Lots, Not Great At Anything" November 1, 2016 3.0 Accelo is a decent platform that aims high in their feature set, but with mediocre results. We were attracted by the number of integrations available, but some of those have since been removed. I am encouraged by the pace of development, so it's quite possible these features will grow in maturity in the near future. Pros The platform has a number of serviceable solutions that integrate well with each other, and with Google Apps / Gmail. The onboarding options are helpful and support staff are very friendly. The Retainer tool does a decent job of managing recurring tasks and commitments once you figure out how to use it. Cons Unorthodox vocabulary, modules operate differently from class leaders, so the learning curve is significant and that can impair adoption across a team. None of the modules can reasonably be called best-of-breed - but most are still useful. - The Ticket system is a far cry from Zendesk, but still good enough. - The quote feature doesn't stack up to Quote Roller, so we still use QR for sales proposals. Accelo used to support integration with Quote Roller, but no longer does. - We tried to get by with their Project Management tool, but everyone gave up. Now we use JIRA for major projects. - We have multiple businesses operating in different currencies, so we reply on Xero for accounting, and Freshbooks for invoicing. Review Source Response from Accelo August 29, 2019 Thanks for your review, Ryan. Since you posted it we've been working very very hard with dozens of people in our design, development, QA and other product teams to make the product great. And we're going to keep working on making it better. DD Daniel D. Used the software for: ### "Run away! Terrible quality updates and the worst customer service. False advertising of integrations" October 15, 2016 2.0 The first reason we chose AffinityLive, now Accelo due to what was a great set of tutorials and video demos. We requested a live demo as they offer on their site however we we're keen to do a live demo and paid for a single subscription for a month so we could start trialling it until our request for a demo was requested. The front line tech I spoke to said I was ineligable for a demo as I had already purchased the product. The training videos are ancient or totally missing large parts of the product as they update so much so frequently its almost a new product every few weeks.... We we're flat out refused any demo despite it being advertised on their site. The actual product was nothing like the demo video so a live demo really would have helped us get off to a flying start. The second reason we committed to an early purchase in good faith that a live demo would be provided, was because it advertised integrations with Kaseya and Maxfocus that I was later told by both those businesses and staff at Accelo no longer worked. They are still advertised on the page despite my multiple complaints about the false advertising (Maxfocus has been Logic now for 6 months and they still advertise the integration on their homepage). Our account manager spoke to us three times in 14 months. Once when we had complaints about the lack of a demo which he also refused and then again to help us cancel our subscription, then one more time when they took a payment a month after we had cancelled our subscription and requested a refund.... Staff have no idea about their own product as it changes so drastically so often. A huge billing overhaul left us unable to invoice for three weeks! This was the final straw for us. We organised an export of most of our data (about 10 different exports required) but had missed the time on projects, we requested a copy of this data but they had deleted it all just three weeks later and were unable/unwilling to provide any policy document on data retention. The CEO is the rudest person I've ever spoken to. All sorts of threats about the first amendment despite me being Australian, them having an Australian office and being bound by Australian consumer law. The product is useless out of the box unless you purchase every premium and module they have. We were paying around $450AU each month for 2 techs! We're now using Atera at $89 per tech with integrated RMM with unlimited endpoints! Staff are amazing! couldnt be happier! Review Source Response from Accelo August 29, 2019 Daniel was obviously quite upset when he wrote this review. Unfortunately, it didn't represent reality at the time or since. Daniel's claim re: continuing to charge him and take payment after cancellation is mistaken, which he subsequently admitted: "My apologies, we're using Xero and it had lined up a debit with Accelo instead of the correct payment." Daniel's claim re: the CEO issuing threats is also mistaken. The only one making threats in the interaction between Daniel and Accelo was Daniel - he threatened to take legal action by specific deadlines if we didn't change our website: "Please remove the false advertising within 2 weeks.. or I will lodge my original claim with fair trading". We politely declined to modify our speech to fit with his (incorrect) opinions and reminded him that as a US company we have rights to free speech. While it is a shame that Accelo wasn't able to help Daniel's business, this review is not fair or accurate by the reviewers private admissions. MKS Michael Kamal S. Technical Service Team Lead Information Technology and Services Used the software for: 1-2 years ### "Accelo is Great for PM, but not as Ticketing System" September 14, 2022 3.0 I use Accelo mainly as a ticketing system. My overall experience is it is a pretty neat tool with a lot of potentials to be made into a great tool. If you are using it for Project Management, you are using a great tool, as it has detailed features that will help break down milestones, objectives, goals, and so on. Pros Accelo is alright to us, visually good, and easy to follow. Has advanced features that will help users manage tickets/projects accordingly. Cons Does not integrate with other newly built systems: due to its popularity, I guess. Issues with Merging tickets, as can't revert once done. Does not fully integrate with Outlook, especially forwarded invites or replies from Outlook directly. Review Source Response from Accelo September 30, 2022 Hi Michael, thank you for taking the time to share your feedback. We're glad to hear about the benefits and ease of use you've found with Accelo, but we are sorry to hear that you haven't been completely satisfied with ticket management in the platform. We've worked with numerous clients who have used Accelo to successfully manage tickets and we'd love to discuss your feedback further to better understand your concerns and to work with you to find a solution. Please don't hesitate to reach out to us at support@accelo.com. Thank you again for your review! VR Verified Reviewer General Manager Information Technology and Services Used the software for: 1-2 years ### "Accelo the platform for efficient planning" April 17, 2021 5.0 Since using Accelo we have been able to verify that it is a far-reaching software capable of managing projects, optimize billing, expand the effectiveness of sales and service, highlighting that in project management has eliminated the problems of planning and scheduling of our work teams, also due to the ticketing systems it has we have managed to boost monitoring and improve our customer service, leaving in this way that the billing needs have been fully covered Pros Accelo is a truly effective platform for planning, executing and delivering jobs on time, as it takes care of undoing all those manual tools that hinder overall growth, boasting extremely robust features for project planning, team scheduling, task management and client registration, among other things, it is a platform that boasts excellent customer service and an impressive price-performance ratio Cons Within the main features that I dislike about Accelo is that it has few integrations with common tools, just as it needs to improve customization options to achieve adjust the needs that any company needs Review Source Response from Accelo April 18, 2022 Thanks for the great feedback! We'd love for you to share any additional information on ideal potential integration partners within our Ideas Forum (ideas.accelo.com). We have some exciting integrations in the pipeline - so stay tuned. Thanks for being a part of the Accelo community. Rob L. Principal Consultant Information Technology and Services Used the software for: 2+ years ### "Ongoing clever innovation keeps this product fresh" November 2, 2016 5.0 Accelo solves the problem of double handling data when progressing clients from sales to work in progress and maintaining ongoing work for that client. This saves time and cost... In the past we had to re-enter the contact details from a CRM, after the lead became a client, into a Project Management system, for service delivery, then into a Support tool, to manage ongoing work. A single license with Accelo was cheaper, than other software systems combined. Pros I like that Accelo combines almost all facets of my business in one application. Not only do I get CRM & sales capability, I also get job/task tracking, project management, support ticketing, and billing! There is integration with key third party apps so I rarely have to go anywhere else to run the business. I also like the user community engagement and level of communication to keep informed on product development. Cons It is hard to dislike anything given all the recent improvements, but next I'd like to see a payroll feature, so either I can export timesheet data to a third party application or run a payroll process within Accelo. Review Source VR Verified Reviewer Used the software for: I used a free trial ### "DO NOT SIGNUP" March 11, 2016 1.0 This is a classic situation where a software company promises the moon on their website, yet then does not deliver. We have lost data on their platform, had hundreds of bugs, and there is limited or no support for users. It is little surprise that they have such a high 'churn'. Pros The idea of a fully integrated professional service system is attractive. Yet there is no delivery on the promises. Cons \- Does not do what it says on the box - The offering is convoluted and they offer no training - Staff are rude when you ask for support - Consistent bugs erode what little value that remains Review Source Response from Accelo January 25, 2017 Hey there, really sorry to hear about your less than stellar experience with us. It’s definitely not something we take lightly. That said, the issues you’re describing aren’t any we’ve run into with prior or current clients. We never experience data losses, and all of our data is backed up on a daily basis. Users can of course delete their own data (and sometimes do so inadvertently), and recovering from backups does incur a cost for engineering time that some folks don't want to spend. Bugs are a fact of life for any software product, and we're no different. Our clients tell us that we're the most responsive and transparent company they have ever dealt with; we often turn around bug fixes within a day (since we ship code multiple times a day), and we're very transparent with our fixes and improvements (www.accelo.com/resources/updates). Unfortunately, we're not perfect and we do have bugs, but we endeavor to be as responsive as possible to address them. Additionally, we provide extensive, free email-based support with an average response time of under 4 hours during Q1 of 2016. We also provide extensive implementation and training services, but since these are tailored to your requirements and delivered one-on-one, they have a cost; choosing not to buy these services is of course the user's choice, but that choosing not to read the manual or get driving lessons doesn't mean it is the car's fault when you crash it ;). Lastly, part of the appeal of Accelo is how robust its modules are. No other PSA software on the market offers as fully-integrated of a suite as Accelo. That said, we don’t claim that Accelo is a perfect fit for every business, which is why we offer a free 2 week trial to test it yourself. Again, I apologize if this was not the experience you had, and guarantee that if you were to give Accelo another chance we would work tirelessly to deliver you a much better user experience. TB Tom B. Head of Operations and Finance Marketing and Advertising Used the software for: 1-2 years ### "Scale Your Business" September 18, 2019 5.0 Business scaling Quality control Task management Utilisation Transparency for clients Cost management Pros We are able to fully process our business with the detailed project plans, scheduling and capacity tracking which gives us very detailed and accurate forecasting for capacities. The whole business now trusts the reliability of the system and the data in it so much that we report daily on the state of play with task management and capacities to move resources around which helps us deliver work quicker for our clients. We are forecasting for hiring new resources based on the system data, conducting price reviews and making lots and lots of continuous process tweaks with the confidence that Accelo is our living process documentation via the templates. Also, with the detail in the project plans is something we are able to leverage in the sales process to show prospects we have robust processes that will ensure the best quality content creation. Cons There are still some more features we would love to see in the future which would help us automate more and reduce admin but the revamp on the community ideas page gives great confidence to everyone at Digital 22 that if it will benefit enough people then there is a good chance we will see these and more great updates in the near future. Switched from [Basecamp](https://www.capterra.com/p/56808/Basecamp/) So we could scale our business Review Source Anna G. Senior Application Analyst Information Technology and Services Used the software for: 1-2 years ### "The most cost-effective tool for managing large scale projects." April 18, 2020 4.0 Accelo is a service that has allowed me to achieve very important objectives for our organization, its integration to CRM system is excellent for us to manage different projects, its agility and productivity is what has allowed us to obtain very favorable results in the last years. It offers a very customizable system to use effectively in the problems that users require to solve, I have several years using this software and it has given me an extraordinary experience, it is available at a very accessible price for everyone, it really is an excellent software and I recommend it very much. Pros I love working with Accelo because it is a very accessible service for my company, its high performance allows us to manage projects with high performance and my team loves it because of how convenient it is, the tool is available to access from Windows and Android. One factor that makes this software ideal for anyone even without technical knowledge is that it has excellent training available for inexperienced people, its high customization and its wide interface make an excellent experience that motivates people to want to work with this software every day at all times. Cons The software has constant updates which is an advantage and disadvantage at the same time to work, the main advantage is that it keeps all your system updated to the most innovative technology and the disadvantage is that for people to adapt to the software makes this very challenging because of the constant changes that are seen. Review Source Isabelle A. Ventes Marketing and Advertising Used the software for: 1-2 years ### "Accelo , logiciel moderne de management" October 9, 2023 5.0 Pros Avec ce logiciel, j'ai la facilité de combiner les ventes et ça m'aide beaucoup pour la gestion de mes projets marketing Cons Le coût exorbitant de l'abonnement est à revoir Review Source Response from Accelo November 7, 2023 Hi Isabelle, thank you for leaving a review! We're happy to hear how Accelo has been able to help manage your sales and marketing projects. We appreciate your feedback on our subscription pricing and we're happy to share we recently released new pricing packages. You can read more about those at https://www.accelo.com/pricing/. Jan B. Senior Consultant Management Consulting Used the software for: 6-12 months ### "Valuable for Management Consultancy with Distinct Lines of Business" September 25, 2018 4.0 Pros \- we loved the idea of a fully integrated professional service system. TImesheeting, project management, and business development (prospecting) follow-up, and project cost tracking were essential for us. - we use everything in Accelo except 'ticketing'. - we were initially attracted as well by the invoicing and the project profitability features. - time sheeting, project cost tracking, business development (opportunity funnel) and basic project management work very well for us. The team - including external contractors - use the system externally, and it greatly streamlines our weekly All Hands review meetings. - We have consultants with extensie experience with Salesforce and Work, and they comment this is much better suited to our 'professional services' application. Cons \- the proposal/ quoting functionality has been a disappointment. We wish there was better functionality to impot text, 'view' andedit and modigy layout, due to the nature of professional services work. The quoting/ prosposal module is probably fine if you are quoting 'canned' services like web design packaging, or system configuration / maintenance, but not for much else. Review Source KH Kevin H. Senior Software Engineer Computer Software Used the software for: 2+ years ### "Excellent Management Tool for Manage Project" January 29, 2022 5.0 Pros It's capacity to handle various activities with various customers, and even house various tasks with a similar customer. This permits me to follow how much work I've finished with every customer on a granular level, versus the time dispensed for the task. Cons That would most likely be the manner in which I need to look for authoritative errands when I really want them. Since they're not relegated 100% of the time to me I actually need to pull them up on the inquiry bar. Additionally, I think that it is unwieldy to deal with every one of the new windows that accelo opens when I make a period passage. Switched from [Jira](https://www.capterra.com/p/19319/JIRA/) Cost Review Source Response from Accelo April 18, 2022 Thanks Kevin for the great feedback! We'd love for you to share any additional information on the usability or your ideal experience when it comes to searching or completing work, within our Ideas Forum (ideas.accelo.com). We have some exciting integrations in the pipeline - so stay tuned. Thanks for being a part of the Accelo community. LP Laura P. Communications Manager Hospital & Health Care Used the software for: 1-2 years ### "Accelo Has Been So Reliable and Easy to Implement" April 22, 2024 5.0 Pros Accelo is a must-have project management software that has been meeting our needs. I like the features of Accelo because they are powerful. Cons I like how simple and flawless Accelo has been. It has been. Review Source Dave J. Operations Director Marketing and Advertising Used the software for: 1-2 years ### "Excellent tool for a Marketing Agency looking to get hold of productivity" November 2, 2016 5.0 We are solving many problems with Accelo, from project scheduling and timesheeting through to sales forecasting and email tracking. We use Accelo for the following: Contract Management Project Management Professional Service Automation CRM Pros Before we used Accelo, time spent on work was gathered via a rather ugly Outlook task list workaround, which was neither practical nor scaleable. Accelo's project and retainer scheduling functionality allows us to book-in large projects much more easily than before, and also ensures that time is tracked more accurately, allowing senior management to find true profitability of projects and marketing services. Cons Of course there are a few elements of Accelo that could be improved, but one of the benefits of working with Accelo is that they listen to their clients. I am constantly in touch with Geoff and the team to offer ideas and help with beta testing, which makes me feel like a valued customer. 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