# Page 3 | Accelo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Accelo the right Project Management solution for you? Explore 174 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/225762/Accelo/reviews --- Accelo 4.5 (174) [View alternatives](https://www.capterra.com/p/225762/Accelo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 3 - Reviews of Accelo ## Showing most helpful reviews Showing 51-75 of 174 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JS Jessica S. Operation Manager Marketing and Advertising Used the software for: 2+ years ### "We love Accelo" March 24, 2024 5.0 Pros We love Accelo but for our small business it was too expensive. Time tracking, templates + client correspondence was incredible. Cons It was too expensive and hard to set up. A lot of features created a frustrated team. . Review Source DG DANIEL G. PRODUCT MANAGER Management Consulting Used the software for: 1-2 years ### "COMPLICATED COMPARE TO ANOTHER SOLUTIONS OUT THERE" December 13, 2018 3.0 I GIVE THIS QUALIFICATION TO ACCELO CAUSE COMPARE TO OTHER SOLUTIONS IN THE MARKET IS VERY DIFFICULT TO DEPLOY WHEN YOU DONT PAY WITH THE DIRECT VENDOR THE SERVICES. I BELIVE THAT THERES OTHERS TOOL´S MORE INTUITIVE OUT THER Pros ALL YOUR INFORMATION IN ONE PLACE SECURE AND MOST OF THE TIME AVAILABLE, ALSO YOU CAN GET ACCESS FROM ALL YOUR FAVORITE DEVICE´S. Cons IS VERY DIFFICULT TO CONFIGURED IT IF YOU DON´T PAY THE ACCELO IMPLEMENTATION, IS NOT SO INTUITIVE AS OTHER SOLUTIONS IN THE MARKET, PEOPLE GETS VERY FRUSTRATED WITH THIS TOOL. Review Source Response from Accelo August 29, 2019 Thanks for your feedback, Daniel. It certainly is a balance to strike when deciding whether to build a product which has more power and complexity vs keeping it simple but resulting in people having to use many products to do their job or run their business. While most technology companies choose the later path - do less, be easier, and make it the responsibility of the user/business owner to try and make sense of multiple systems - we've chosen to go the other direction, with a focus on giving businesses a powerful product to run their business. Since no two businesses are the same, this usually also means more configuration/setup (since it is designed to really run all the client work in your business). As much as we'd love to have a product which was truly self-serve and didn't require implementation, configuration & training for our clients to be really successful, the reality is that services (from Accelo or one of our partners) are necessary for most businesses to be successful Will G. Used the software for: 2+ years ### "Great solution for bringing all of our prospect and project management together" November 1, 2016 5.0 We are a small company without a dedicated business development of sales team. Accelo really helps with keeping on top of new leads and following them through to project setup and delivery. As the Principal in this it has allowed me to be much more in touch of when leads are being neglected or projects are stagnating. In addition, the time keeping functions allow us to bull approximately 10% more hours, just by keeping better logs Pros Having all of our leads and project management in one place allows us to follow through relationships with prospective and current clients, right from the initial contact to project delivery and follow up. Cons The learning curve is quite high and on boarding new employees takes some time. This just needs the procedures set up but it does take resources in a small company. Review Source Amel M. Marketing analyst Marketing and Advertising Used the software for: 6-12 months ### "Teamwork and report " July 17, 2019 3.0 Pros It's the perfect app for teamwork, log your time, make a report and to let you know where the project is heading. Easy tracking of the project and who is working on it. Cons It's not that easy to set at first. You need to be careful when you tracking you. The reports are not very easy to read and you cannot have them in pdf. You have to report the exact time that you were working on each task. Unfortunately, as sometimes I am doing many tasks at the same time its not really realistic for me to track the exact time. Alternatives considered [Everhour](https://www.capterra.com/p/133409/Everhour/) Reason for choosing Accelo The setting and the report are more visual. You can have them in pdf. Easiest to see how many time each team member logged. You can track minutes or hour. Review Source Response from Accelo August 29, 2019 Thanks for your feedback, Amel! I'm hoping that the work we're doing on with reporting right now will be something you find a lot of value from! JW James W. IT Marketing and Advertising Used the software for: Less than 6 months ### "Excell with Accelo" August 23, 2023 4.0 Overall I can't knock it!It's the only software that covers all the bases for a creative company. A lot of project management / CRM softwares are more geared towards sales based companies Pros Accelo is full of features and is a great one stop shop for creative project management.The list of features is too long to mention all of them, but the project scheduling and progress tracking is very handy. Plus the reports functionality helps with seeing your overall work output Cons It can be rather daunting to get started with using, it's not the most intuitive software. Some of the terminology they use for different things doesn't always make sense etc. Review Source Response from Accelo August 31, 2023 Hi James, thank you so much for taking the time to leave a review. We're so happy to hear that Accelo has been helpful for supporting your creative project management with project scheduling, progress tracking, reporting and more. Thank you again for your feedback! DP Deanna P. Strategic Communications Manager Education Management Used the software for: 1-2 years ### "We have streamlined our proposal and vendor process. The Accelo Team is committed and helpful." January 11, 2018 4.0 Pros The stream tracks past info so nothing is lost- I can always go back and see where we were and who said what - awesome! We have substantially cut down on our quoting process/time and it is much more consistent for us now. Instead of using Project Templates I'm using milestone templates and it has been fantastic. I build a quote and then customize it perfectly. And the release of POs was a game changer for us. We don't use them in the traditional sense-we send them to our consultants to verify what they will be paid as subcontractor, but it is working well for the most part. Cons 1)- Please bring Rich Texting into the body of the quotes FAST and to the emails when we are sending the quotes out to the clients. 2)- Navigation in the "configuration" backend is not user friendly - feels like it needs a "do-over". I find it overwhelming and frustrating. Whenever I have to update or fix something I'm spending WAY TOO much time in my day back there. Time I should be using making more money with clients.... mostly trying to find where I should be. 3)- My Executive Director is finding the reporting function to be challenging when it is time to pull info for the board of directors as well...... OH! and...4)- when using the POs 1 out 10 times the PDF does not populate.... it's like there is a glitch in the system?? I have to delete the entire thing and start over.... ?? Review Source Loris D. Used the software for: 6-12 months ### "One stop Solution" November 4, 2016 5.0 Accelo is one of the most systematic and organized application. I opted for the free trial and was very much pleased with what it offered. It a system or strategy that helped me managing client interactions, dealing with future and current customers, optimizing and systematizing relationships between them. It is a cloud-based CRM platform, which allows me to stay connected with the client information whenever and from wherever. All the requirements to satisfy a client could be done online through the AffinityLive application. It also integrates nicely with other applications such as Google related applications (Google Mail, Contacts, and Calendar). The user interface is easy to use and navigate. Glad I came across it. I am so relieved all the work is done easily with this. Pros It can seamlessly be integrated with all leading platforms. It helps accumulate everything at one place be it CRM, Email, Project Management, Support Ticketing etc. They have one of the best support services. Cons The only con that i find in it is that it is abit tough to learn at one shot. So new ones take some time in getting handy with it. Review Source JW Jessica W. Application Specialist Information Technology and Services Used the software for: ### "An excellent all-rounder" November 2, 2016 5.0 In our business we can have a long sales cycle, we also have consulting work, training, software we resell, support level agreements, adhoc support tickets, and we have larger project work as well. It is a lot to manage with a small team. I tested many software solutions before we chose Accelo. Many packages were great in one area of our business but couldn't transition work as required. That is what really attracted me to Accelo. In Accelo you can start with a sale, migrate it to a project or a support ticket or a support ticket to a project. The system has the flexibility to work with the systems you are already used to and at the depth you want to go. Accelo is a great all-rounder for a small business. It also integrates with the major accounting packages to ensure the tail end is taken care of as well. When it comes to support, I've found the Accelo team to be supportive, encouraging and tuned in to their customers. The software is also evolved and improved regularly to respond to customer needs and to fine tune functionality in this worthwhile tool. The time tracking functionality in the tool is excellent, and one of the features which sold me on the tool. I love the integration with outlook as well, creating that audit trail for future reference. In some ways though I think activities should come through with an aggregate cost, to simplify reporting to clients - sometimes too much information is a bad thing. It also takes longer than I would like to complete a time sheet and sometimes time is missed because work hasn't been approved. Also as updates are always happening, the time isn't static and this can be an issue when auditing time spent against an invoice down the track. Customer facing reports/dashboards are also sourly lacking in the tool and my number one frustration right now. When a client calls me up and says how is my SLA tracking. I want to be able to produce a report which gives them the 5 key pieces of data they are after on the spot and send it to them, or at the very least screenshot it - at the moment we will export a detailed list of the support tickets and projects in progress for a client into excel, aggregate and manipulate the data manually and a create a dashboard front page which we then send them. It's a lot of work. Review Source Response from Accelo October 24, 2017 Hi Jessica, Thank you for your feedback! You are not alone in asking for more reporting. Luckily we are looking to release a beta integration with PowerBI within the next few weeks. While we also work to improve our native reporting, having a dedicated BI tool that connects directly to Accelo will be key in providing detailed reports. Kind regards, Shahidul I. Project Management Expert Internet Used the software for: 1-2 years ### "A Wonderful Project Management Software!" August 28, 2022 5.0 Pros It kind of changed a whole lot of my teams work ethic, and system. Helper us immensely with unique set of features, especially, syncing schedules, result tracking. Cons Nothing much really. Just that the pricing is on the higher side. Not a deal breaker though. Review Source Response from Accelo September 9, 2022 Hi Shahidul, thank you for taking the time to leave a review! We're so glad to hear that Accelo's unique features are helping your team manage schedules and track results. Thank you again for your feedback! VR Verified Reviewer Service Desk Manager Information Technology and Services Used the software for: 1-2 years ### "Tries to do too many things and fails at most of them" November 28, 2018 3.0 Pros We used it as a helpdesk ticket taking platform - it functioned. Time tracking was a great feature Accelo did well. Cons Frequent outages and unexplained slowness plagued their environment when we used it. Things were on their roadmap indefinitely, metrics and analytics were nearly non existent. One of their devs even got snarky with me on a public forum when I pointed out some areas for improvement. We as an organization have since moved to another platform and have not looked back. Review Source Response from Accelo August 29, 2019 Sorry to hear you had a negative experience and that you felt one of our devs was snarky with you. Re: slowness and performance issues, as a scaling technology company there are times where there are growing pains - we sincerely apologize for the inconvenience these issues caused for you. We did have a rough period in early 2018 (detailed at https://www.accelo.com/resources/blog/system-outage/), but thanks to the work done by our systems and security team in the later part of 2018, we've had an uptime for 2019 to the end of August is 99.991%. We've also been able to benefit from upgrades to our database infrastructure with AWS to be able to have a lot more auto-scaling to help ensure we're well placed to handle periods where things ramp up. Again, apologies you didn't have a great experience, and thanks for your candid feedback. Holonou D. Gestion de clientèle Accounting Used the software for: 6-12 months ### "Outils de projet " August 12, 2023 5.0 Pros Très facile à adapterLes multiples fonctionnalités tel que la vente les provisionsEt affection des tâches Cons La non disponibilité dans certains paysEt la maîtrise Review Source Response from Accelo August 21, 2023 Hi Holonou, thank you for your review! So happy to see Accelo is helping you and your team manage projects at your accounting firm. Thanks again for taking the time to share your feedback. Pascal A. Gestion de clientèle Accounting Used the software for: 6-12 months ### "Outils de gestion des projets " October 8, 2023 5.0 Pros L'automatisation et la flexibilité des services de l'entreprise et surtout dans le domaine de la publicité.cest un logiciel facile à utiliser. Cons La multiple fonctionnalités et sur tout le payement du support client Review Source Response from Accelo October 23, 2023 Hi Pascal, Thank you for your review! We're thrilled to see how the automation and customization of Accelo's platform is benefitting your business. Thank you again for taking the time to share your feedback! MB Marika B. Human Resources Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Accelo Has Been a Reliable Project Management Solution" March 27, 2024 5.0 Pros I like the reliability of this project management solution. Accelo has been easy to use and manageable. Cons Accelo has excellent and flawless features. Accelo has been the best. Review Source Serge Isidore K. Gestion Clientèle Investment Management Used the software for: 6-12 months ### "Un meilleur logiciel de CRM " June 23, 2023 5.0 Pros Accelo est un logiciel que j'apprécie beaucoup sa flexibilité et ses diverses fonctionnalités tels que les facturations en ligne , les rapports des entreprises . Ce qui m'a énormément aidé dans mes services . Je le recommande Cons Je recommande vivement aux autres prospect. Facile à utiliser . J'ai pas eu d'inconvénient Review Source Response from Accelo July 10, 2023 Hi Serge Isidore, thanks so much for your review. We're so happy to see some of the ways Accelo has helped support your services and we appreciate the time you took to share your feedback! MP Maria P. Human Resource Manager Education Management Used the software for: 1-2 years ### "Accelo Works Impressively: A Great Project Management Tool" April 2, 2024 5.0 Pros Accelo has easy to implement features, making it a top project management tool. Accelo has affordable features. Cons I do not dislike Accelo at all. Accelo is the best. Review Source KD Katy D. Digital Manager Marketing and Advertising Used the software for: 2+ years ### "Use this Everyday" February 11, 2021 5.0 I use this everyday and I love when our company transferred over to this software. We are so much more organized and work better as a team within this program. Pros I love how organized you can be as a whole within the company. Everything seems to transfer well between coworkers and keeps us extremely organized. Cons There are things I feel like are more difficult to understand but I also feel like that is mostly user error. When it comes to creating PO's I think the process could be easier inside of that to go ahead and create an expense. Review Source Response from Accelo April 18, 2022 Thanks Katy for the great feedback! We'd love for you to share any additional information on your experience with creating PO's and expenses, and how you think it could be improved within our Ideas Forum (ideas.accelo.com). Thanks for being a part of the Accelo community. Adam S. CEO Used the software for: 6-12 months ### "After many many project management software trials, this is my FAVORITE" February 26, 2018 5.0 Time saving and much much better project management. Pros Love the ability to see all tasks and drag and drop through deadlines. Love being able to track a project from proposal stage through quoting through project management and billing. Unique and totally awesome end to end product. Oh and awesome email integration. Cons Takes some time to learn and setup. There is a service you can buy to have them set it up for you, but the truth is creating scalable systems for your business processes is tough. Accelo makes it a helluva a lot easier, but you still have a lot of thinking and work to do to enable you to do the job you want. Review Source VR Verified Reviewer CEO Manager Food & Beverages Used the software for: 1-2 years ### "Programming and planning platform..." June 28, 2022 5.0 Pros Excellent platform with advanced features and easy to use. Accelo is part of the facilitation of operations within the company. Excellent quality ratio of the different functionalities and price of the monthly subscription. Cons Accelo can take enough time to master all the services offered. Review Source David J. Managing Director Design Used the software for: 1-2 years ### "Best all round CRM, Project Management and Invoicing software." November 2, 2016 5.0 I've been using Accelo for over a year and found that it has become an integral part of the way I operate my business. Having tried a couple of platforms previously, I've found that Accelo is the best all round solution if you require an end to end CRM and Project Management. Pros Abundant with features, slick user interface, iOS app available which syncs with the online software, integration with all the popular software platforms like Xero, Gmail, Google Calendar etc. Cons No cons to report for Accelo. Review Source Maurice René D. Commerce Capital Markets Used the software for: Less than 6 months ### "Meilleures logiciel pour la gestion des projets " October 24, 2023 4.0 Pros Facile à prendre et à utiliser grâce à sa fonctionnalité. Ça m'aide beaucoup , pour la gestion de mes projets. Cons Je recommande vivement autres prospect . J'ai pas eu d'inconvénients. Review Source Response from Accelo November 7, 2023 Hi Maurice René, thank you for leaving a review! We're so happy to hear that Accelo has been helpful for managing your projects and that you're finding the platform easy to use. We really appreciate you taking the time to share your feedback! CB Cheryl B. Sr. Dir Global Professional Services Operations Computer Software Used the software for: 2+ years ### "Effective tool but missing some key functionality for management of a team" December 27, 2018 4.0 The company is good to work with. They try to be accommodating with requests. Their support team is responsive. There are some fundamental functionality missing from the system such as the ability to apply a discount to a quote. Also the way margins are calculated is incorrect. I need to recalculate by myself. Some of the dashboards are not meaningful. I would love to see the company spend time understanding reporting needs, and update the software to provide more meaningful information. Pros The ability to create an opportunity, quote, and then close it into a project where we can assign resources and log time is very convenient. Cons Reporting capabilities are severely lacking. I have to try many different ways to pull out data into excel and further manipulate it to do the type of analysis I need to do as the leader of a team. When I filter data, it doesn't always make sense and it doesn't leave me confident that the data is accurate. Review Source Kim D. Executive Director Outsourcing/Offshoring Used the software for: 6-12 months ### "Problem solver" December 14, 2018 5.0 So far, so good. Since signing up, Accelo has made some drastic updates that make the product better. The lags we used to get in uploads seem to have disappeared. I love a company that doesn't simply rest on its laurels, but are continuously improving. Pros I love the customability of this software. It works for our clients, and for us. Cons The focus seems to be on tech support, but we are supply chain support. I would love to see some of the functionality be able to be adjusted to follow the supply chain a bit better. However, the fact that it is project based makes the overall function workable. Review Source RM Randy M. Vice President Sales & Marketing Marketing and Advertising Used the software for: 2+ years ### "Accelo Helps Our Digital Marketing Agency Stay Accurate and Efficient" February 8, 2019 4.0 We receive regular updates from the Accelo team about their ongoing development to enhance their platform. It is encouraging to see their commitment to investing in their product. Pros Accelo does a good job helping our marketing agency setup and manage retainers for clients and manage the budget of time they have available. In addition, Accelo allows us to manage website design and development projects down to the minute and helps us ensure projects are on-time and on-budget. If needed, we can produce an audit trail of work performed for a client in a moment's notice. Our website management team also uses Accelo to manage the hundreds of tickets that are received from clients needing changes to their websites. Cons Although Accelo includes a CRM component, this is perhaps the weakest part of their platform at this time. Review Source Wayne W. General Manager Information Technology and Services Used the software for: 6-12 months ### "Great product for startups" December 23, 2018 5.0 Great to create projects, managed services agreements, invoicing, cost models, quotations. Great overall product. Pros I wanted a great PSA, one that I could stand up quickly and get to work without hours and hours of churn. This fit the bill great. It integrates well with QuickBooks, my RMM, and email platforms. And it is reasonably priced. Cons It still feels young in its product lifecycle. The integrations, while solid, have the opportunity for greater and greater automation. Looking forward to the progression of the product. Review Source AE Alexa E. VP, Operations Used the software for: 1-2 years ### "Extremely Buggy, Content Updates and Content Beta" August 21, 2017 1.0 None- we are switching. Pros The customer service is responsive. That is the only good thing about Accelo. Cons They're constantly making updates but don't tell the users about all of them. Then when new features are rolled out, they're buggy and not tested frequently. The pricing is very expensive compared to other project management solutions that work better and don't have frequent issues. Review Source Response from Accelo October 20, 2017 Hi Alexa, We're sorry to hear that you're having issues with Accelo. We send a bi-weekly newsletter each week which goes over each update added to our solution. I recommend looking out for these so that you can easily stay up to date on Accelo's changes. We have found that our clients grow and increase their profits when using Accelo. The ability to track retainers, eliminate the disconnect between disjointed workflows, and the collaborative focus of our solution is a real game-changer for most. I'll make sure to reach out to you via email and connect you with your account manager so that we can help you work through any issues you are experiencing. Best, Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.