--- title: "Page 3 | Accelo Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 3 - Is Accelo the right Resource Management solution for you? Explore 178 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/225762/Accelo/reviews/?page=3" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- Accelo 4.5 (177) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Page 3 - Reviews of Accelo ## Showing most helpful reviews Showing 51-75 of 177 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kevin H. Senior Software Engineer Used the software for: 3-5 years ### "Excellent Management Tool for Manage Project" February 1, 2022 5.0 Pros It's capacity to handle various activities with various customers, and even house various tasks with a similar customer. This permits me to follow how much work I've finished with every customer on a granular level, versus the time dispensed for the task. Cons That would most likely be the manner in which I need to look for authoritative errands when I really want them. Since they're not relegated 100% of the time to me I actually need to pull them up on the inquiry bar. Additionally, I think that it is unwieldy to deal with every one of the new windows that accelo opens when I make a period passage. Switched from [Jira](https://www.capterra.com/p/19319/JIRA/) Cost Review Source Response from Accelo April 18, 2022 Thanks Kevin for the great feedback! We'd love for you to share any additional information on the usability or your ideal experience when it comes to searching or completing work, within our Ideas Forum (ideas.accelo.com). We have some exciting integrations in the pipeline - so stay tuned. Thanks for being a part of the Accelo community. LP Laura P. Communications Manager Used the software for: 1-3 years ### "Accelo Has Been So Reliable and Easy to Implement" April 25, 2024 5.0 Pros Accelo is a must-have project management software that has been meeting our needs. I like the features of Accelo because they are powerful. Cons I like how simple and flawless Accelo has been. It has been. Review Source Dave J. Operations Director Used the software for: 1-3 years ### "Excellent tool for a Marketing Agency looking to get hold of productivity" November 2, 2016 5.0 We are solving many problems with Accelo, from project scheduling and timesheeting through to sales forecasting and email tracking. We use Accelo for the following: Contract Management Project Management Professional Service Automation CRM Pros Before we used Accelo, time spent on work was gathered via a rather ugly Outlook task list workaround, which was neither practical nor scaleable. Accelo's project and retainer scheduling functionality allows us to book-in large projects much more easily than before, and also ensures that time is tracked more accurately, allowing senior management to find true profitability of projects and marketing services. Cons Of course there are a few elements of Accelo that could be improved, but one of the benefits of working with Accelo is that they listen to their clients. I am constantly in touch with Geoff and the team to offer ideas and help with beta testing, which makes me feel like a valued customer. Review Source Operation Manager Used the software for: 3-5 years ### "We love Accelo" March 26, 2024 5.0 Pros We love Accelo but for our small business it was too expensive. Time tracking, templates + client correspondence was incredible. Cons It was too expensive and hard to set up. A lot of features created a frustrated team. . Switched from [Harvest](https://www.capterra.com/p/75598/Harvest/) Review Source Daniel G. PRODUCT MANAGER Used the software for: 1-3 years ### "COMPLICATED COMPARE TO ANOTHER SOLUTIONS OUT THERE" December 14, 2018 3.0 I GIVE THIS QUALIFICATION TO ACCELO CAUSE COMPARE TO OTHER SOLUTIONS IN THE MARKET IS VERY DIFFICULT TO DEPLOY WHEN YOU DONT PAY WITH THE DIRECT VENDOR THE SERVICES. I BELIVE THAT THERES OTHERS TOOL´S MORE INTUITIVE OUT THER Pros ALL YOUR INFORMATION IN ONE PLACE SECURE AND MOST OF THE TIME AVAILABLE, ALSO YOU CAN GET ACCESS FROM ALL YOUR FAVORITE DEVICE´S. Cons IS VERY DIFFICULT TO CONFIGURED IT IF YOU DON´T PAY THE ACCELO IMPLEMENTATION, IS NOT SO INTUITIVE AS OTHER SOLUTIONS IN THE MARKET, PEOPLE GETS VERY FRUSTRATED WITH THIS TOOL. Review Source Response from Accelo August 29, 2019 Thanks for your feedback, Daniel. It certainly is a balance to strike when deciding whether to build a product which has more power and complexity vs keeping it simple but resulting in people having to use many products to do their job or run their business. While most technology companies choose the later path - do less, be easier, and make it the responsibility of the user/business owner to try and make sense of multiple systems - we've chosen to go the other direction, with a focus on giving businesses a powerful product to run their business. Since no two businesses are the same, this usually also means more configuration/setup (since it is designed to really run all the client work in your business). As much as we'd love to have a product which was truly self-serve and didn't require implementation, configuration & training for our clients to be really successful, the reality is that services (from Accelo or one of our partners) are necessary for most businesses to be successful Will G. Used the software for: 3-5 years ### "Great solution for bringing all of our prospect and project management together" November 2, 2016 5.0 We are a small company without a dedicated business development of sales team. Accelo really helps with keeping on top of new leads and following them through to project setup and delivery. As the Principal in this it has allowed me to be much more in touch of when leads are being neglected or projects are stagnating. In addition, the time keeping functions allow us to bull approximately 10% more hours, just by keeping better logs Pros Having all of our leads and project management in one place allows us to follow through relationships with prospective and current clients, right from the initial contact to project delivery and follow up. Cons The learning curve is quite high and on boarding new employees takes some time. This just needs the procedures set up but it does take resources in a small company. Review Source IT Used the software for: Less than 1 year ### "Excell with Accelo" August 28, 2023 4.0 Overall I can't knock it!It's the only software that covers all the bases for a creative company. A lot of project management / CRM softwares are more geared towards sales based companies Pros Accelo is full of features and is a great one stop shop for creative project management.The list of features is too long to mention all of them, but the project scheduling and progress tracking is very handy. Plus the reports functionality helps with seeing your overall work output Cons It can be rather daunting to get started with using, it's not the most intuitive software. Some of the terminology they use for different things doesn't always make sense etc. Review Source Response from Accelo August 31, 2023 Hi James, thank you so much for taking the time to leave a review. We're so happy to hear that Accelo has been helpful for supporting your creative project management with project scheduling, progress tracking, reporting and more. Thank you again for your feedback! Strategic Communications Manager Used the software for: 1-3 years ### "We have streamlined our proposal and vendor process. The Accelo Team is committed and helpful." January 12, 2018 4.0 Pros The stream tracks past info so nothing is lost- I can always go back and see where we were and who said what - awesome! We have substantially cut down on our quoting process/time and it is much more consistent for us now. Instead of using Project Templates I'm using milestone templates and it has been fantastic. I build a quote and then customize it perfectly. And the release of POs was a game changer for us. We don't use them in the traditional sense-we send them to our consultants to verify what they will be paid as subcontractor, but it is working well for the most part. Cons 1)- Please bring Rich Texting into the body of the quotes FAST and to the emails when we are sending the quotes out to the clients. 2)- Navigation in the "configuration" backend is not user friendly - feels like it needs a "do-over". I find it overwhelming and frustrating. Whenever I have to update or fix something I'm spending WAY TOO much time in my day back there. Time I should be using making more money with clients.... mostly trying to find where I should be. 3)- My Executive Director is finding the reporting function to be challenging when it is time to pull info for the board of directors as well...... OH! and...4)- when using the POs 1 out 10 times the PDF does not populate.... it's like there is a glitch in the system?? I have to delete the entire thing and start over.... ?? Review Source Reviewer Used the software for: Less than 1 year ### "One stop Solution" November 5, 2016 5.0 Accelo is one of the most systematic and organized application. I opted for the free trial and was very much pleased with what it offered. It a system or strategy that helped me managing client interactions, dealing with future and current customers, optimizing and systematizing relationships between them. It is a cloud-based CRM platform, which allows me to stay connected with the client information whenever and from wherever. All the requirements to satisfy a client could be done online through the AffinityLive application. It also integrates nicely with other applications such as Google related applications (Google Mail, Contacts, and Calendar). The user interface is easy to use and navigate. Glad I came across it. I am so relieved all the work is done easily with this. Pros It can seamlessly be integrated with all leading platforms. It helps accumulate everything at one place be it CRM, Email, Project Management, Support Ticketing etc. They have one of the best support services. Cons The only con that i find in it is that it is abit tough to learn at one shot. So new ones take some time in getting handy with it. Review Source Application Specialist ### "An excellent all-rounder" May 17, 2017 5.0 In our business we can have a long sales cycle, we also have consulting work, training, software we resell, support level agreements, adhoc support tickets, and we have larger project work as well. It is a lot to manage with a small team. I tested many software solutions before we chose Accelo. Many packages were great in one area of our business but couldn't transition work as required. That is what really attracted me to Accelo. In Accelo you can start with a sale, migrate it to a project or a support ticket or a support ticket to a project. The system has the flexibility to work with the systems you are already used to and at the depth you want to go. Accelo is a great all-rounder for a small business. It also integrates with the major accounting packages to ensure the tail end is taken care of as well. When it comes to support, I've found the Accelo team to be supportive, encouraging and tuned in to their customers. The software is also evolved and improved regularly to respond to customer needs and to fine tune functionality in this worthwhile tool. The time tracking functionality in the tool is excellent, and one of the features which sold me on the tool. I love the integration with outlook as well, creating that audit trail for future reference. In some ways though I think activities should come through with an aggregate cost, to simplify reporting to clients - sometimes too much information is a bad thing. It also takes longer than I would like to complete a time sheet and sometimes time is missed because work hasn't been approved. Also as updates are always happening, the time isn't static and this can be an issue when auditing time spent against an invoice down the track. Customer facing reports/dashboards are also sourly lacking in the tool and my number one frustration right now. When a client calls me up and says how is my SLA tracking. I want to be able to produce a report which gives them the 5 key pieces of data they are after on the spot and send it to them, or at the very least screenshot it - at the moment we will export a detailed list of the support tickets and projects in progress for a client into excel, aggregate and manipulate the data manually and a create a dashboard front page which we then send them. It's a lot of work. Review Source Response from Accelo October 24, 2017 Hi Jessica, Thank you for your feedback! You are not alone in asking for more reporting. Luckily we are looking to release a beta integration with PowerBI within the next few weeks. While we also work to improve our native reporting, having a dedicated BI tool that connects directly to Accelo will be key in providing detailed reports. Kind regards, Service Desk Manager Used the software for: 1-3 years ### "Tries to do too many things and fails at most of them" November 30, 2018 3.0 Pros We used it as a helpdesk ticket taking platform - it functioned. Time tracking was a great feature Accelo did well. Cons Frequent outages and unexplained slowness plagued their environment when we used it. Things were on their roadmap indefinitely, metrics and analytics were nearly non existent. One of their devs even got snarky with me on a public forum when I pointed out some areas for improvement. We as an organization have since moved to another platform and have not looked back. Review Source Response from Accelo August 29, 2019 Sorry to hear you had a negative experience and that you felt one of our devs was snarky with you. Re: slowness and performance issues, as a scaling technology company there are times where there are growing pains - we sincerely apologize for the inconvenience these issues caused for you. We did have a rough period in early 2018 (detailed at https://www.accelo.com/resources/blog/system-outage/), but thanks to the work done by our systems and security team in the later part of 2018, we've had an uptime for 2019 to the end of August is 99.991%. We've also been able to benefit from upgrades to our database infrastructure with AWS to be able to have a lot more auto-scaling to help ensure we're well placed to handle periods where things ramp up. Again, apologies you didn't have a great experience, and thanks for your candid feedback. Gestion de clientèle Gestion de clientèle Used the software for: Less than 1 year ### "Outils de projet " August 14, 2023 5.0 Pros Très facile à adapterLes multiples fonctionnalités tel que la vente les provisionsEt affection des tâches Cons La non disponibilité dans certains paysEt la maîtrise Review Source Response from Accelo August 21, 2023 Hi Holonou, thank you for your review! So happy to see Accelo is helping you and your team manage projects at your accounting firm. Thanks again for taking the time to share your feedback. Gestion de clientèle Gestion de clientèle Used the software for: Less than 1 year ### "Outils de gestion des projets " October 9, 2023 5.0 Pros L'automatisation et la flexibilité des services de l'entreprise et surtout dans le domaine de la publicité.cest un logiciel facile à utiliser. Cons La multiple fonctionnalités et sur tout le payement du support client Review Source Response from Accelo October 23, 2023 Hi Pascal, Thank you for your review! We're thrilled to see how the automation and customization of Accelo's platform is benefitting your business. Thank you again for taking the time to share your feedback! FF Federico F. IT Manager Used the software for: 1-3 years ### "Accelo Is Effective to Use" March 18, 2024 5.0 Pros I like the capabilities of Accelo. Accelo has an amazing support team. Cons No dislikes for Accelo. Accelo has been impressive. Review Source Serge Isidore K. Gestion Clientèle Used the software for: Less than 1 year ### "Un meilleur logiciel de CRM " June 27, 2023 5.0 Pros Accelo est un logiciel que j'apprécie beaucoup sa flexibilité et ses diverses fonctionnalités tels que les facturations en ligne , les rapports des entreprises . Ce qui m'a énormément aidé dans mes services . Je le recommande Cons Je recommande vivement aux autres prospect. Facile à utiliser . J'ai pas eu d'inconvénient Review Source Response from Accelo July 10, 2023 Hi Serge Isidore, thanks so much for your review. We're so happy to see some of the ways Accelo has helped support your services and we appreciate the time you took to share your feedback! MP Maria P. Human Resource Manager Used the software for: 1-3 years ### "Accelo Works Impressively: A Great Project Management Tool" April 8, 2024 5.0 Pros Accelo has easy to implement features, making it a top project management tool. Accelo has affordable features. Cons I do not dislike Accelo at all. Accelo is the best. Review Source Vice-President Used the software for: 1-3 years ### "Amazing CRM and Project Management Tool for your small or midsize biz" November 4, 2016 5.0 At the same time this online tool comes out of the box ready to run and play, it also allows you and your business to customize the workflows and projects skeletons to shape to your business requirements... Zero coding programing... everything is very intuitive, visual and helps you manage and delegate the entire process since the moment the client/customer knocks the door to approving and billing. It's helping my business grow and helping create accountability across our teams and employees. Pros At the same time this online tool comes out of the box ready to run and play, it also allows you and your business to customize the workflows and projects skeletons to shape to your business... Zero Programing with Coding.. everything is very intuitive, visual and helps you manage and delegate the entire process since the moment the client/customer knocks the door to approving and billing. It's helping my business grow and helping create accountability across our teams and employees. Cons needs improvement in mobile app. need to provide better training on setting up when starting from scratch, even after paying for the full initial setup package.. still needed to invest internal time to personalize the tool to our requirements Review Source Adam S. CEO Used the software for: Less than 1 year ### "After many many project management software trials, this is my FAVORITE" February 27, 2018 5.0 Time saving and much much better project management. Pros Love the ability to see all tasks and drag and drop through deadlines. Love being able to track a project from proposal stage through quoting through project management and billing. Unique and totally awesome end to end product. Oh and awesome email integration. Cons Takes some time to learn and setup. There is a service you can buy to have them set it up for you, but the truth is creating scalable systems for your business processes is tough. Accelo makes it a helluva a lot easier, but you still have a lot of thinking and work to do to enable you to do the job you want. Review Source CEO Manager CEO Manager Used the software for: 1-3 years ### "Programming and planning platform..." June 29, 2022 5.0 Pros Excellent platform with advanced features and easy to use. Accelo is part of the facilitation of operations within the company. Excellent quality ratio of the different functionalities and price of the monthly subscription. Cons Accelo can take enough time to master all the services offered. Switched from [Everhour](https://www.capterra.com/p/133409/Everhour/)[Thryv](https://www.capterra.com/p/156926/Thryv/) Review Source Susie S. President & CEO Used the software for: Less than 1 year ### "Game Changer for our Professional Services Company" February 18, 2020 5.0 The implementation support was excellent. They really worked with us to configure Accelo to meet our business needs. The tool meets 90-95% of our needs, and they continue to improve upon it. Their support team is one of the best we have seen (we have used many products over the years). Pros Accelo provides a CRM, sales funnel, statements of work (quoting), active work (projects and ongoing), time tracking and invoicing -- all in one fully integrated platform. The tool is quite user-friendly if set up properly for your business. Cons The integration with QuickBooks Online needs some additional features. Switched from [Amicus Attorney](https://www.capterra.com/p/80199/Amicus-Attorney/) We needed resource management and project management capabilities that were not inherent in our past product. Reasons for choosing Accelo We looked at over 40 products. Accelo was the best match for our business needs and specific feature needs. Review Source Commerce Commerce Used the software for: Less than 1 year ### "Meilleures logiciel pour la gestion des projets " November 5, 2023 4.0 Pros Facile à prendre et à utiliser grâce à sa fonctionnalité. Ça m'aide beaucoup , pour la gestion de mes projets. Cons Je recommande vivement autres prospect . J'ai pas eu d'inconvénients. Review Source Response from Accelo November 7, 2023 Hi Maurice René, thank you for leaving a review! We're so happy to hear that Accelo has been helpful for managing your projects and that you're finding the platform easy to use. We really appreciate you taking the time to share your feedback! Sarah C. Owner Used the software for: Less than 1 year ### "Best all-rounder for service agencies" February 11, 2019 4.0 Using Accelo as a solo web developer I've saved money on separate tools, and can present a professional looking approach to my clients. I can also take a project through steps from selling the idea, producing, building and invoicing for it in one system. Pros I love that Accelo integrates sales, projects, tickets, time tracking and invoicing. It feels like there's a place for everything and everything is connected. Cons There are a lot of rough edges, both poor UI choices and pieces that don't quite have the functionality expected. I get it, its a big system and it's hard for that to be elegant – but I wish they'd spend more time trying. Review Source Sr. Dir Global Professional Services Operations Used the software for: 3-5 years ### "Effective tool but missing some key functionality for management of a team" December 28, 2018 4.0 The company is good to work with. They try to be accommodating with requests. Their support team is responsive. There are some fundamental functionality missing from the system such as the ability to apply a discount to a quote. Also the way margins are calculated is incorrect. I need to recalculate by myself. Some of the dashboards are not meaningful. I would love to see the company spend time understanding reporting needs, and update the software to provide more meaningful information. Pros The ability to create an opportunity, quote, and then close it into a project where we can assign resources and log time is very convenient. Cons Reporting capabilities are severely lacking. I have to try many different ways to pull out data into excel and further manipulate it to do the type of analysis I need to do as the leader of a team. When I filter data, it doesn't always make sense and it doesn't leave me confident that the data is accurate. Review Source Studio / Operations Manager Used the software for: 1-3 years ### "I love Accelo" December 18, 2018 5.0 I'm a total fangirl of this product; it makes me better at my job. I've actually weighed whether to switch jobs based on the fact that I wouldn't use it daily, it's that good! Pros I love how comprehensive Accelo is. There's a really thoughtful approach in that you can track all comms and the history for each client in one place. Accelo has re-defined how our agency works as it takes a lot of the manual organization work out of the equation. Cons The price? My company recently went through a merger with eight other companies (globally, but still within the South Pacific) and the cost to use Accelo company wide was too high. At the moment, our higher ups are looking for replacement tools, but everything is independent of each other. Some apps integrate with others, but it's no where near as sophisticated as Accelo. Our smaller team has made a case for our continual use, but I fear it's a matter of time before we'll be required to use something else for day to day ops management. Review Source RM Randy M. Vice President Sales & Marketing Used the software for: 3-5 years ### "Accelo Helps Our Digital Marketing Agency Stay Accurate and Efficient" February 25, 2019 4.0 We receive regular updates from the Accelo team about their ongoing development to enhance their platform. It is encouraging to see their commitment to investing in their product. Pros Accelo does a good job helping our marketing agency setup and manage retainers for clients and manage the budget of time they have available. In addition, Accelo allows us to manage website design and development projects down to the minute and helps us ensure projects are on-time and on-budget. If needed, we can produce an audit trail of work performed for a client in a moment's notice. Our website management team also uses Accelo to manage the hundreds of tickets that are received from clients needing changes to their websites. Cons Although Accelo includes a CRM component, this is perhaps the weakest part of their platform at this time. 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