# Page 5 | Accelo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Accelo the right Project Management solution for you? Explore 174 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/225762/Accelo/reviews --- Accelo 4.5 (174) [View alternatives](https://www.capterra.com/p/225762/Accelo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 5 - Reviews of Accelo ## Showing most helpful reviews Showing 101-125 of 174 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MR Magnus R. Senior Product Design Consultant Information Technology and Services Used the software for: Less than 6 months ### "A Huge Accelerator for Our Business" March 9, 2019 5.0 Accelo is really exciting, all-in-one platform. There are plenty of "tools" out there, but they always seem to fall short. Accelo is a true system and it has already helped our team immensely. I would absolutely suggest that you check it out. Pros The first thing that comes to mind is the Client Portal. As part of our management services, we actively serve 100+ properties and systems. The Accelo Client Portal allows us to receive, prioritize, and track customer tickets and requests all in one place. This feature is mission-critical for us to continue to scale our business. Cons Honestly, the only frustration I have with the platform is the fact that we haven't allocated enough time internally (yet) to complete the implementation. With that said, we will slowly but surely work to wake up this real beast of a CRM over the next few weeks! Review Source VR Verified Reviewer Accounting Used the software for: Less than 6 months ### "Excellent app" January 9, 2018 5.0 Pros I use this to keep track of tasks I need to complete monthly for my bookkeeping clients. I also love that it has built timers and will invoice for the time through accelo or it will send the invoice to accounting software. Cons The projects need to be created each month but you can set up templates to speed this up. Would like it if the retainer automatically created a new project each time it renews. Review Source SP Shawna P. Director of Recruiting Used the software for: 2+ years ### "Cloud based, Sales / revenue / time / expense tracking tool - good for a small company" February 21, 2019 4.0 A little cumbersome for the occasional user. Probably better for those who are in it all day/every day. Pros We are using this for a company size of about 75 people for sales tracking where each consultant can track their hours and expenses to the projects and tasks that are created. Works to keep everything neatly in place. Cons When someone is done / removed from the system --- they are removed entirely. They no longer show up as having worked on those efforts. Review Source JV Jared V. Digital Manager Used the software for: 6-12 months ### "The best billing software we've used" June 6, 2018 5.0 Pros Are you looking for software that simplifies billing? This is what you need. Easily track timed expenses on tickets, retainers, and projects and then print out an invoice for your clients. Cons The learning curve with this software is pretty steep. You'll need to dedicate quite a bit of time to learn how to use it effectively. With so many features and options, it's easy to get lost in the software. Review Source VR Verified Reviewer Analyst Management Consulting Used the software for: 6-12 months ### "Good value CRM system." April 25, 2018 5.0 Driving efficiency and consistency in our client relationships. Pros This has enabled us to streamline and make our whole sales process much more consistent across the organisation. It also comes in at a good price point. Cons There is not all of the bells and whistles that you get with some CRM systems however due to the good price and functionality it is still a very good option. Review Source NF Nate F. Information Technology Specialist Information Technology and Services Used the software for: Less than 6 months ### "Solid Service Desk tool for the money." December 14, 2018 5.0 Pros I like the affordability. We are a new MSP and this was a great entry level service desk tool for our company. Cons There are some moments that feel unfinished. The email system for alerts and tickets is clunky and has been my least favorite piece of this offering. I was able to make it work, but I don't love the workflow and there are a lot of extra steps that seem unneeded in general. I understand that the idea is to leave it open and able to be customized, but I for one would have much preferred a solid base build that required much less configuration. It leaves the end user feeling like I did the job of an architect instead of a more complete out of box experience. I think people want a more plug and play experience from a service desk tool. It took weeks of configurations to get it to the point of being usable in a real world way. Sandboxing wasn't an option as we needed a production ready tool now, not 3 weeks from now. Review Source Marissa G. Marketing Specialist Marketing and Advertising Used the software for: Less than 6 months ### "Brilliant " August 20, 2019 4.0 Pros Being able to assigns budgets and due dates to each task and getting track if your project is on budget or not. Cons Only being able to assign 1 person to each task. Review Source ML Melissa L. Managing Director Marketing and Advertising Used the software for: 1-2 years ### "Awesome platform" December 21, 2017 4.0 Support team and onboarding experience is fantastic. Pros Centralizes client retainers and billing into simple views that are easy to manage. Ability to view retainers/projects/sales verticals at a high-level while easily able to drill into specific client views is awesome. Cons The ticketing system is not the greatest. It is VERY easy for tickets to get lost in the shuffle for users who manage a mix of ticket and task items. Review Source MJ Mark J. Used the software for: 6-12 months ### "Great tool!" March 20, 2018 5.0 Pros Accelo is an excellent tool for project management, planning, tracking. The dashboard options allow us to plan our day accordingly, it have helped me with greater efficiency. Deadline dashboard, one of the best feature. Cons Implementing the software for your project isn't easy, therefore assistance is needed, therefore the accelo team was able to help us with that. Review Source MR Michael R. Head of Solutions Information Technology and Services Used the software for: 1-2 years ### "Pro's and Con's" February 11, 2019 4.0 i like using accelo, i have already and will continue to recommend it. Pros We like it because its web based, i enjoy the mobile app (although there are differences in app and desktop views that confuse users) i love the project management section, very detailed and familiar in its design structure. Cons as a new administrator, editing is not as user friendly as i wished, i hope for better video tutorials in the future Review Source Gourav S. PHP Developer Information Technology and Services Used the software for: I used a free trial ### "good service operation solution for managing all client related activity." December 19, 2018 4.0 I found it very useful. Using Accelo i can manage my all the task like my emails, messgaes, and other client related task. I can also track the progress of task like which task are completed and which are pending and accodingly i can manage those task. It saves my time. Pros 1\. It is suitable for businesses of all sizes . 2. Help us to send template emails 3. It helps us to create follow ups meetings and we can also customize the fields as well. So overall we can manage all the things from here and can gather all client related information at one place. Cons Overall it is a good solution for managing all the information but the one issue which I found in this software is that we cannot track tha passwords using this application. Review Source CM Carly M. Digital Content Manager Marketing and Advertising Used the software for: 2+ years ### "Easy and Effective Project Management System" December 14, 2018 5.0 Pros How easy it makes scheduling my day, week and month. My time management skills have vastly improved since using Accelo. Cons With any software, there is room for improvement. Little tweaks here and there, but overall the software is great. Review Source AD Alioune D. CEO Marketing and Advertising Used the software for: 6-12 months ### "Accelo review " January 1, 2023 4.0 Pros Ease of use, fully customizable features and efficient Cons Does not integrate with other newly built systems Review Source Response from Accelo January 6, 2023 Hi Alioune, thank you for taking the time to share your feedback! We are glad to hear that Accelo's customizable features are helping your team improve efficiency. Thank you again for leaving a review! Logan D. Digital Marketing Director Used the software for: Less than 6 months ### "Our company moved to Accelo this year and it has been a game changer!" May 15, 2018 5.0 Pros Accelo allows us to move all of our project management, sales, and billing into one place! It is an amazing time tracking tool! Cons It took us a while to really get into a grove and use the software correctly but once we did it was very easy to use. Review Source Adam B. Lead Web Developer Marketing and Advertising Used the software for: Less than 6 months ### "Great CRM" July 29, 2019 4.0 Pros Easy to use and set up clients, their assets, and work needing to be done for them both on a one time and regular basis. Cons Some setup items are not as obvious as I'd prefer but the support team is very helpful and quick to respond to our issues. Review Source SF Steve F. CEO Used the software for: ### "A superb product" May 19, 2015 5.0 This is a superb product. it really makes a lot of sense if you need something in the PSA space. You really get the idea that these guys know what you would want to be able to do and then provide it. Time and again I have asked for something that is already actually there and in place. Coupled to this you get unbelievable follow up and service. Tech support invariably duplicate what my question is. answer it quickly, are honest if they can't help and proactive when they can. No question is ever a dumb question. Time and again these guys have answered me, helped me and taken my calls, not because the product is hard to work with - on the contrary, but because I am trying to get the most out of the product and have had a lot of questions. I can speak from having had the experience of working with and configuring systems such as Oracle E-Business Suite R12.1, Microsoft Project Server 2007, Clarizen, Salesforce and others. Nothing holds a candle to AffinityLive for functionality, value for money and overall support. I strongly suggest you take a look - we did and I think it was one of the best decisions we made. Review Source Response from Accelo May 19, 2015 Hi Steve! Thank you so much for your kind comments. We are so happy to hear that you were happy with our service. Please let us know if there is anything else we can do! BS Brad S. Client Success Jedi Information Technology and Services Used the software for: ### "I live in this 8 hours a day... here's what I have to say" November 1, 2016 5.0 I like the ability I have to manage my own tickets and while also being able to track my teams progress as well. The automation features really help cut down on time spent on writing responses and helps to deliver good service to our end users. The ability to search past tickets seemingly from the beginning of our service with is insanely helpful when trying to remember back what I did to resolve a specific issue. The stream is also a great tool to see what the team is up to. I dislike that it's web only. I feel that having a local app that looks to the online data would open up a world of possibilites. I struggle with the fact that when I open a note or start sending an email I cannot reference ANYTHING on the ticket or site. The note or email consumes the screen. Being able to minimize that window or better yet have all the information on one screen so you can reference past notes on the ticket or review past responses and details in previous emails. Currently it's painful to do and it is hands down my least favorite aspect of the service. Review Source VR Verified Reviewer Owner Information Technology and Services Used the software for: Less than 6 months ### "Easy to use and has lots of features." December 12, 2018 5.0 Pros I love all the features under one dashboard, I really like the drag and drop functionality and dont get me started on the Office 365 integrations ( I love it) Cons I haven't found any problem, everything seems to work and do what I need. Review Source MT Megan T. Marketing Assistant Marketing and Advertising Used the software for: 6-12 months ### "Good - not great" March 12, 2019 4.0 Pros There are so many features to Accelo! I loved that I could be very specific about tasks and milestones. Cons It's pretty confusing. Luckily, there are jam-packed informational videos to help you but even at that, the videos are long, boring, and complicated. Review Source SB Sara B. Office Manager Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Great experience, but a bit over our budget" May 25, 2017 5.0 Pros Accelo has a lot of modules, likely more than you need, but that's good because it can grow with you. I like the new projects module and how the project overview dashboard can help a lot with project planning. It is very fast and easy to add time to tasks and milestones. I also appreciate the estimates function and how easy it is to turn an estimate into a project. I think Accelo makes it much easier to keep your projects on budget. Cons I felt a bit overwhelmed with Accelo because of all the tabs, features and buttons. I think they cleaned it up a bit recently but I still feel it is a bit more cluttered than other softwares. The price is also quite a bit more than some of their competitors. Review Source Response from Accelo October 24, 2017 Hi Sara, I appreciate your feedback! I'll make sure to relay these issues to our product team. Kind regards, VR Verified Reviewer Senior Systems Engineer Information Technology and Services Used the software for: Less than 6 months ### "Accelo" December 18, 2018 4.0 Pros Very robust. Perfect for an MSP to run everything from Ticketing, time, billing, projects, etc Cons Initial setup and configuration is a bit cumbersome. We had to get support from the company several times. Review Source IW Ian W. Onsite Technician Information Technology and Services Used the software for: Less than 6 months ### "Accello" February 6, 2019 5.0 Accelo is an excellent ticket and project system, especially for a company that manages many clients. It has a bit of a learning curve, but once you get used to it it becomes second nature. Pros Accelo has a really robust ticket system which automatically emails those involved with the ticket when a change is made. It is excellent for managing projects that involve multiple people. Accelo can also send out reminder emails that a task is waiting for more information. Cons There are some buttons and functions that don't have clear explanations. When it comes to filtering tickets there are so many options it it really easy to include so few that you don't get useful results, or you can include so many there are no results at all. Some drop down menus are also very quick to snap shut if your cursor wanders a bit. Review Source NB Nicole B. Administration Human Resources Used the software for: 6-12 months ### "Amazing and easy " February 20, 2019 5.0 Working remotely, this software has solved all real time issues between our company, helps us stay on track with deadlines, see what else is n3eded from us by the clientele, and ease of communication between the company when we are never physically together. Pros It is available to use anywhere, anytime, just need to log in. Cons There are a lot of options for creating tasks, tickets, items, etc. So it took time getting familiar with the use and difference between each one. Review Source PK Prayank K. Application Consultant Information Technology and Services Used the software for: Less than 6 months ### "Use of Accelo" December 19, 2018 4.0 The overall experience is great and the functionality to manage all the different functions/areas in one application is amazing. The integrated environment makes it easy to use and track things which otherwise becomes difficult in island systems. Except for reporting, I think it is a great tool to use and manage all the different areas. Pros 1\. It has lots of features that are available 2. Love the product as it allows to manage customers, projects, contracts, finances and time management in the same application 3. Great list of features in each of this areas to manage them 4. Google Calendar integration for time tracking is fantastic 5. Very user friendly Cons 1\. Integrations with PowerBI are very limiting 2. There is no reporting available for customer/support insights 3. Slow load times for Support Review Source CS Colin S. Program Manager Computer Software Used the software for: Less than 6 months ### "Great PSA, great value" January 23, 2017 5.0 We've been using Accelo for maybe 6 months. We're not fully implemented, but are coming from WORK\[etc\] and its a big step up. VERY easy to get going on, and lots of room to grow in to the product. We will probably be implementing forever as they seem to always be adding new features, but that is a good thing in our eyes. Pros I love the feature set and integrations. Being able to work with JIRA on our product side directly, as well as Zapier for more creative integration, is absolutely huge. Cons The biggest downside to this, or any product like it, is that you don't know what you don't know until its too late. Learning enterprise size products like this is tough, and you have to work many hours to figure everything out and get it fine tuned, but that is with any product. 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