# Page 6 | Accelo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Accelo the right Project Management solution for you? Explore 174 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/225762/Accelo/reviews --- Accelo 4.5 (174) [View alternatives](https://www.capterra.com/p/225762/Accelo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 6 - Reviews of Accelo ## Showing most helpful reviews Showing 126-150 of 174 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mark B. Owner Design Used the software for: 1-2 years ### "null" May 3, 2016 4.0 Review Source NB Nathan B. System Analyst Information Technology and Services Used the software for: Less than 6 months ### "Accelo Review" December 17, 2018 4.0 I have been very pleased with Accelo overall with the timely fashion of bug fixes, new developments and the amount of options they provide. Look forward to continuing to work with them. Pros I love how Accelo ties into my every day work load by bringing my gmail, calendar and tasks into Accelo and let me track things from one location. I can track so much more in Accelo then I ever could in our past MSP solution ticket system. Love the support and bug fixing timeline. Cons Biggest issue is we are not able to track passwords in this systems. Being an MSP solution we have thousands of assets and many per company. We would like to see a system in place for that. More asset options to track per asset and tie into tickets. Review Source KU Kajal U. Executive Assistant Accounting Used the software for: 6-12 months ### "Its good and eficient" February 7, 2019 4.0 keeping track of tasks Pros Its easy to use and keeps everything at one place Cons there are many features i would like to use but dont know how to use it Review Source VR Verified Reviewer Graphic Designer Financial Services Used the software for: Less than 6 months ### "Great integrations and other features!" January 17, 2018 5.0 Pros Accelo is a cloud-based Service Operations Automation. I've been using it for a few months and have come to like the software. They are really good at introducing new integrations and other features. I also find it very easy to use after using for awhile. Cons It is a bit of money, but I think the extra cost is well worth it. The project management part can be buggy. It also took a long time to configure everything. Review Source PC Patrick C. COO Information Technology and Services Used the software for: 1-2 years ### "Easy to use, highly configurable for work processes" December 18, 2018 5.0 We have been able to accurately generate billing for monthly as well as hourly work -- with the work done quantified to the customer on their statement. So it has allowed us to show the value that we add to our customers as well as bill them appropriately for the work that we do. Pros It is easy to configure for our internal and external processes. As our processes change, workflows are easily updatable. Simple, intuitive user experience. Cons There are a ton of application integrations available, however a larger app integration library would be useful. Review Source Stephen C. Digital Marketing Account Manager Marketing and Advertising Used the software for: Less than 6 months ### "Great Value For the Money" October 28, 2015 4.0 The overall value delivered for less than $40/mo can not be beat. It had all the functions I look for, it just wasn't a very good looking app. I also thought the tickets were a bit clunky, and didn't like the fact that it was very difficult to bill flat-rate projects. Other than that, the benefit of having billing, retainers, projects, clients, tickets, etc under a single roof is phenomenal. Pros Everything under one roof, great value, and great support. Cons Very cluttered interface, runs slow, and not enough control over invoice format. Review Source VR Verified Reviewer Electrical Engineering Manager Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Makes me more productive" August 29, 2020 4.0 Accelo was used to manage resources and track project schedules to maximize efficiency. Pros The software offers a lot of ability to work with other software and provides a comprehensive solution to managing resources in a design office. Cons The costs for the software were higher when compared to other similar programs. While I feel Accelo offers more functionality, it is difficult to justify the added costs when compared to similar programs (Easy Projects for example) Review Source Grant B. Owner Marketing and Advertising Used the software for: I used a free trial ### "Kind of a Business in-a-box" June 11, 2020 5.0 Overall, it has been great to not piece together different, completely unrelated products. Pros The retainers portion of the product is stellar, as managing ongoing services can be a real pain when it doesn't have to be. I like that the all-in-one package is significantly cheaper compared to the one-off costs. Cons I would like a little more control and customization when it comes to client portals. It's a small gripe, not a dealbreaker. Review Source CA Crystal A. Support Desk Analyst Information Technology and Services Used the software for: Less than 6 months ### "Time Management is everything! " October 29, 2020 5.0 Pros Daily timesheet has had the most impact on my work life. The platform itself is super easy to setup, easy to use, and seamless to navigate. I haven't even unlocked this applications full potential yet, I can't wait! Cons When backdating timesheet entries, it reverts to the current date and time, it would be great to be able to set it for a past date and not have it revert each entry. Review Source KG Kristina G. Remote Assistant Management Consulting Used the software for: Less than 6 months ### "Accelo for Remote Assistance" November 13, 2019 5.0 I have realized this is an efficient, online platform for tracking hours. Pros I use Accelo daily. It is an easy platform to log into, track your hours, stay on top of your team, and learn your work patterns. I really enjoy the timer feature that allows me to go about my day while still tracking the time I am working for a specific client. Cons I haven't had any discrepancies with this platform yet. Review Source Kasper P. IT Consultant Information Technology and Services Used the software for: ### "The perfect tool for an IT service company" November 7, 2016 5.0 The best feature is the automatic email capture and the ability to free text search anything. It would be nice if Accelo had a clearer design line. Review Source DY Darby Y. principal Architecture & Planning Used the software for: 6-12 months ### "Great Project. Clean and user friendly " June 28, 2016 4.0 Very easy to use. It's customization is awesome. There staff take the time to train us and every question is answered in detail. Pros customization, layout and app Cons none Review Source SA Sunny A. CEO Computer Software Used the software for: 6-12 months ### "Easy to use" March 19, 2018 4.0 Pros Accelo is an excellent service that allows you to take your business to a higher level. it easily helps in project management, time tracking, issues and tickets. Cons I think that the tool can further be expanded to help with marketing outreach. one more thing that is time consuming Review Source HL Harris L. Executive Vice President Used the software for: ### "So Happy I Switched to Accelo!" April 7, 2016 5.0 I was running another CRM for the first 4 years of my business. However, as we continued to grow and expand, the CRM had many flaws that were holding our business back. We found Accelo and could not be happier we made the switch. The CRM is saving us time and money in our business and is very user-friendly. It provides a ton of features that make day to day business excellent. Accelo really understood that there are a lot more businesses that do not sell "widgets" and built a program that interacts with true business relationships. We look forward to our future with this platform. Review Source Response from Accelo April 7, 2016 Harris, thanks so much for this honest review. We love getting feedback (the good and the bad), but we really love it when we hear stories like this! Please let us know if there's anything else we can do - we're always trying to improve our product. Cheers. VR Verified Reviewer Digital Manager Used the software for: Less than 6 months ### "Very in depth project software" April 24, 2018 5.0 Pros Creating tasks and tracking time are my top two favorite things about accelo. This is great for project management for a team with lots of moving parts. Cons Retainers and expenses have proven to be pretty complicated to figure out. Lots of trial and error. Review Source VR Verified Reviewer Marketing and Advertising Used the software for: I used a free trial ### "Best PSA for Small Growing Busineses" March 4, 2016 4.0 Accelo is a great solution for us. We're a digital marketing agency and before using Accelo we used multiple applications to manage projects, sales, support request etc. With Accelo's PSA solution we're able to view the critical parts of our business from a single console. Pros Accelo has everything we need to manage sales, customers relationships and billing. The timers are nice. This allows us to see just how much time is being spent on projects, task, and customer interactions. Cons There is a small learning curve and while you can use it "right out the box", it has taken us a couple of weeks to really get our processes into their system. The moble app could be better also. Review Source Alex C. Network Systems Engineer Information Technology and Services Used the software for: ### "null" December 22, 2017 5.0 Review Source Andrew F. Process Automation Consultant Education Management Used the software for: ### "null" November 12, 2017 4.0 Review Source RC Ruth C. Graphic Design Used the software for: ### "Awesome software, responsive team, helpful support - recommended!" November 15, 2013 5.0 Pros I've been using Affinity Live since the early days, and they have never failed to listen to their customers, improve their product, and keep up with the times. Introducing new integrations and exciting features, alongside making the core functionality more slick, shows that they care about their customer base and they want to make a difference. Cons It's a little pricey, but you get what you pay for. The project management was a bit too clunky for us, and we needed to have something more software/development oriented so we use JIRA, which now integrates! Review Source VR Verified Reviewer IT Manager Media Production Used the software for: Less than 6 months ### "Powerful, complex." September 10, 2018 4.0 Pros Does almost anything you need from timesheets, ticket tracking, Cons Steep learning curve, can't see your schedule in calendar view, spotty integration with G Suite. Review Source JM Jacob M. Used the software for: ### "Worthy Software" December 7, 2016 4.0 There are some issues with the overall functionality of Accelo. Sure the features present work in such a way that are really helpful in tracking utilization, but it misses the mark when it comes to reporting. Want to do a simple-ish report and add columns? Too bad. All that being said the UI and client portal make for a compelling and worthy software. Pros Ease of use Cons Poor reporting Review Source Response from Accelo October 24, 2017 Hi Jacob, Thank you for your feedback! You are not alone in the request for more reporting abilities in Accelo. We are looking to have a beta integration with PowerBI released within the next few weeks. This will allow you to generate custom and detailed reports on the data in found in Accelo. Best, DJ Dave J. Operations Director Marketing and Advertising Used the software for: ### "Excellent tool for a Marketing Agency looking to get hold of productivity" November 2, 2016 5.0 Before we used Accelo, time spent on work was gathered via a rather ugly Outlook task list workaround, which was neither practical nor scaleable. Accelo's project and retainer scheduling functionality allows us to book-in large projects much more easily than before, and also ensures that time is tracked more accurately, allowing senior management to find true profitability of projects and marketing services. Of course there are a few elements of Accelo that could be improved, but one of the benefits of working with Accelo is that they listen to their clients. I am constantly in touch with Geoff and the team to offer ideas and help with beta testing, which makes me feel like a valued customer. Review Source MR Miles R. Founder Used the software for: ### "PSA software that you'll actually use." July 2, 2014 5.0 To be honest, this product surprised me. Being let down by other "solutions" in the past I certainly did not have super high expectations. This software actually delivers. It was super easy to get started without reading a whole manual or contacting support. In under 20 minutes I could see that this is basically an all-in-one cloud based solution to run your entire business, billing, time tracking, agile project management, ongoing service contracts and retainers, even CRM. I would recommend checking it out even if you're already happy with your current CRM software or project management, it's nice to be able to manage everything under one roof if you know what I mean. Review Source CR Collin R. IT Solutions Computer Networking Used the software for: Less than 6 months ### "Accelo Great for Managing my Clients " December 14, 2018 5.0 It is a great software but does take time to use. Pros I love the Quoting portion and the Tracking. Cons Way to many steps for completing a simple task Review Source BO Brendon O. Digital Business Analyst & Co-Founder Internet Used the software for: 1-2 years ### "null" November 4, 2015 5.0 Review Source Similar Products Featured ## Related categories [Project Management](https://www.capterra.com/project-management-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)[Project Tracking](https://www.capterra.com/project-tracking-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.