--- title: "Greetly Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Greetly the right Visitor Management solution for you? Explore 79 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/225877/Greetly/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Greetly 4.9 (79) [View alternatives](https://www.capterra.com/p/225877/Greetly/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Greetly Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews AT Aklesh T ManagerComputer & Network Security, 11 - 50 employeesUsed the software for: Less than 6 months. “I have used this product and the self-service kiosk approach is intuitive and helps streamline visitor management while reducing front-desk workload.“ January 30, 2025 CE Chuck E Support Services AnalystHigher Education, 501 - 1,000 employeesUsed the software for: Less than 6 months. “I dislike that it requires the additional hardware which adds up the extra cost also with no mobile app which is the big turn off for me.“ December 19, 2024 OT Olivia T TutorE-Learning, 51 - 200 employeesUsed the software for: 6-12 months. “The self-check-in feature is intuitive, and the automatic notifications to hosts make front desk operations much more efficient.“ February 11, 2025 WW William W Production TechnicianChemicals, 10,001+ employeesUsed the software for: More than 2 years. “Occasional syncing issues with integrations.“ February 7, 2025 OT Olivia T TutorE-Learning, 51 - 200 employeesUsed the software for: 6-12 months. “It’s a reliable, user-friendly solution that enhances office security and provides a professional first impression for guests.“ February 11, 2025 Faiza k TeacherE-Learning, Self-employedUsed the software for: Less than 6 months. “Greetly is an excellent visitor management solution that has streamlined our check-in process and improved our overall visitor experience.“ February 11, 2025 ## Showing most helpful reviews Showing 1-25 of 79 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jim K. President Used the software for: 1-3 years ### "Easy to use, but very customizable" May 11, 2020 5.0 Greetly was easy to install and configure. I was please to see how many APIs it connects to, and that's one of the ways we have extended it: Zapier, IFTTT can add on all kinds of functions. The esignature for NDAs was one thing I hadn't thought of, but liked. Pros Greetly has been really easy to use, but also allows us to customize every aspect how we want. Using Greetly as a visitor management system has given us a secure, private and cloud based check-in app and esignature solution. I like the licensing terms and pricing much better than the alternatives that I looked at, too. Cons I didn't like the old interface as much, but they improved it nicely: They must have brought in some UI experts or something. Review Source VR Verified Reviewer Research Scholar Used the software for: Less than 1 year ### "Better customization" February 14, 2025 5.0 My overall experience is good as it offers a lot of convenience and efficiency Pros The software has a user-friendly interface and customization facility where one can personalize the greeting messages, registration forms, etc Cons It has limited support for complex visitor workflows and limited personal interaction Review Source A. K. T. Manager Used the software for: Less than 1 year ### "Reducing front-desk workload" February 6, 2025 4.0 I have used this product and the self-service kiosk approach is intuitive and helps streamline visitor management while reducing front-desk workload. Features like integration with tools such as Slack and Microsoft Teams, multilingual support. Pros The self-service kiosk approach is intuitive and helps streamline visitor management while reducing front-desk workload. Cons One drawback of Greetly is that its hardware-dependent setup. Review Source R Reviewer construction Used the software for: Less than 1 year ### "CONSUMER FEEDBACK" May 6, 2025 4.0 Greetly helps secure facilities by customizing the information collected to meet audit requirements. It captures visitor photos, prints visitor badges, and ensures everyone signs a non-disclosure agreement. The system is user-friendly. Pros Greetly is a robust visitor management system, but it's always good to compare it with other options to ensure you're making the best choice for your needs. Here's a brief comparison of Greetly with two popular alternatives: Envoy Visitors and Lobby Guard Cons few users found it inconvenient that Greetly is primarily available on iPads, with Android support still pending Review Source VR Verified Reviewer Teacher Used the software for: Less than 1 year ### "Greetly review " May 6, 2025 4.0 Greetly is an excellent visitor management solution that has streamlined our check-in process and improved our overall visitor experience. Pros Greetly's interface is incredibly intuitive, making it easy for visitors to check in and for us to manage the process. Cons Rarely, we experience connectivity issues with the tablet, but these are usually quickly resolved. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Very Good Visitor Management App" February 12, 2025 5.0 My overall experience with Greetly is honestly amazing, going paperless is a garentee win at all times and j get to have more control over vistor information. Pros What I like most about Greetly, are the the options i get now going electronically versus on paper just to manage vistor information. Cons What I like least about Greetly are the limited options it gives you to manage overall visitor information. Review Source R Reviewer VASU Used the software for: Less than 1 year ### "GREETLY OVERVIEW" February 14, 2025 5.0 1)Easy to use-Greetly interface is user friendly and intuitive , making it simple for visitors to check in and for administrators to manage 2)Customization options- offers a range of customizations option allowing buisnessess to tailor the check in experience to their specific needs 3)Integration with existing systems-seamlessly integrates with popular calendar systems such as google calendar and microsoft outlook Pros Greetly is best software tool use it is attractive and easy to use i like this software most because greetly is recognized as a leading visitor manage enhancing security and improving visitor experience Cons Focus on the user experience of Greetly products, highlighting intuitive design, ease of use, and overall satisfacation Review Source R Reviewer Director Used the software for: Less than 1 year ### "My experience with greetly" February 11, 2025 5.0 My overall experience with greetly is so good I retired my doorbell for good Pros Greetly has expressed a good customer care and the bright future for technology as a tool that will help us in our adverts and promotions agency Cons It needs to be available not just on iPads Review Source Verified Reviewer Student Used the software for: I used a free trial ### "Productive software " February 12, 2025 5.0 Great experience with Greetly. I recommend. Pros Greetly is easy to set up, and makes work productive. I highly recommend it. Cons Nothing bad discovered about Greetly. I recommend. Review Source R Reviewer Production Technician Used the software for: 3-5 years ### "A Smart Visitor Management System" February 10, 2025 4.0 Greetly is a cloud-based visitor management system designed to help businesses streamline check-ins, visitor tracking, and security. It’s a great tool for offices, co-working spaces, and secure facilities looking to modernise front-desk operations. Pros Easy-to-use interface with a customisable check-in process. Cons Occasional syncing issues with integrations. Review Source Vanitha K. Sr SQL developer Used the software for: Less than 1 year ### "Customizable check in workflows" January 27, 2025 4.0 Overall its a great experience as it gives clear insights and makes decisions easier Pros It makes the check in process easier and customizable Cons The price is higher for small startup companies Review Source R Reviewer Recruiting Manager Used the software for: I used a free trial ### "Nice to Meet You" January 14, 2025 5.0 Easy to use, quick to get results in Real-Time. Pros The management system that greets visitors to your workplace. Cons That i didn't find this sooner it would have came in handy a while back. Review Source R Reviewer Project Manager Used the software for: Less than 1 year ### "Very valuable product that takes the place of a full time receptionist at our office" September 11, 2019 5.0 Great experience. Very easy to set up and start using immediately. Very intuitive. We use it at the front of our office for visitors to check in and alert the employee they are looking for. It calls the employees desk and sends them a text to alert them of the visitor so they can come greet them and open the door. Pros It does exactly what we need it to do. Alerts the proper person when a visitor or delivery arrives. Costs considerably less than a full time receptionist. Cons I wish that the number that it calls / texts from to alert employees of a visitor would show up as Greetly or Virtual Receptionist on caller ID. It calls from a Colorado number that can easily be mistaken for spam and not answered. That has been the only complaint from employees at my office. Review Source R Reviewer Building Receptionist Used the software for: Less than 1 year ### "Good System!" October 24, 2019 5.0 Easy to use. Sends an email instantly to the owner of the parcel which means that if receptionist is busy or distracted, you can send an email to the person quickly without having to sit at the desk and email them. The owner of the parcel can also see the barcode and other info on the package from the photo which is sent within the notification email that they receive through the Greetly system. Pros The fact that you can track what packages have been collected and by who. This way no packages go astray from the point of reception to the post room where they are collected. Cons Took a little time to get to grips on how to set it up, but the people at Greetly kindly scheduled an online meeting to answer any questions we had. Review Source R Reviewer Office Manager Used the software for: 3-5 years ### "Great tool for startups" February 5, 2019 5.0 Pros I like the price and the easy-to-use interface. Cons I'm ready for some features that integrate Slack more fluidly. Review Source GJ Gary J. AVP, Operations Used the software for: Less than 1 year ### "Great Product!" August 14, 2019 5.0 Very good - these guys are easy to work with! Pros \- easy to setup and administer - adoption rate very good - Eliminates the need for a receptionist Cons Would like to see more programming options, i.e. branching. Review Source R Reviewer Co-founders Used the software for: 1-3 years ### "Managing the massive signings of our clients" May 17, 2017 5.0 Our company manages the co-working space here in London and Greetly is helping to notify us with the proper clients' signing in and the ones who are currently using the premises. This is helping in managing the high volumes of clients using the space at a time. Review Source R Reviewer Managing Director Used the software for: 1-3 years ### "Greetly Review-Transwestern Denver" May 17, 2017 5.0 Greetly has been a great for Transwestern. We have seen a major increase in productivity with Greetly handling visitor reception and visitors find it to be a professional experience. Review Source R Reviewer Founder Used the software for: 1-3 years ### "The Flexibility nad speedy services" May 17, 2017 5.0 The ipad seervice is helping me to get better with the customer handling in a very short time possible and this means Ihave the visitor's information recorded all the time, as I concentrate on the production. Pros Easy to use Review Source R Reviewer Used the software for: Less than 1 year ### "Perfect product for our executive suites" May 17, 2017 5.0 We operate a chain of executive suites and coworking spaces. Greetly has been a cost efficient tool to provide 24/7 visitor and package delivery reception. Pros Greetly in 3 words: Quick and easy Review Source R Reviewer Used the software for: Less than 1 year ### "Saving our company a lot of money" May 17, 2017 5.0 Greetly is helping our receptionist and making her work very easier and thus, we don't need more than one receptionist for the 24/7 we operate. Greetly fills in the gap after her morning shift and saving us a lot of money Pros Professional approach Review Source R Reviewer Founder Used the software for: Less than 1 year ### "Smart Receptionist" December 28, 2017 5.0 So glad we found Greetly. We have a small office with an empty reception area. In the past, visitors, delivery people, random passersby and anyone else who walked into our office would distract anyone and everyone in sight. With Greetly we get visitors connected with the right person and everyone else can focus. This smart app is very affordable. Review Source R Reviewer Managing Director Used the software for: Less than 1 year ### "Efficiency in serving our clients" May 17, 2017 5.0 Our PR firm is making the real impact in the few years we have been operating seeing startup blossom and Greetly has worked a round the clock to make sure clients are served all in time, including the Delivery men to our offices. Its a great experience to have such advancements in delivering our services. Review Source R Reviewer Business Owner Used the software for: Less than 1 year ### "Great Product, Very Responsive Organization" March 4, 2019 5.0 Pros Very easy to work with, very configurable. What you are unable to figure out can easily be diagnosed and addressed with the help of your Greetly rep (mine is Eddie). Fantastic people, extremely pro-active. As far as working with the organization, I had an issue with one of the iPads I purchased through Greetly and they immediately sent me a return envelope and a replacement within a matter of days. As a business owner this is the type of responsiveness I need. Cons No real complaints so far. No real complaints so far. Review Source R Reviewer Used the software for: Less than 1 year ### "Helps our people get more done" May 17, 2017 5.0 We recenty adopted Greetly upon the recommendation of another NYU department. As they suggested, Greetly frees up our limited admin staff from chasing down professors. Instead, everyone can work more productively. Pros White labeled. Quick setup. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.