--- title: "Pike13 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Pike13 Software - reviews, pricing plans, popular comparisons to other Class Registration products and more." source_url: "https://www.capterra.com/p/225933/Pike13/" page_type: "product" language: "en" --- # Pike13 Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Pike13 ## What is Pike13? Pike13 is class registration software built for activity-based businesses — fitness studios, swim schools, music schools, martial arts academies, and the franchise networks that operate them. Clients register and pay for classes, courses, and camps in seconds through a branded app or website, while automated waitlists, reminders, and recurring billing run in the background. Trusted by the largest international swim school franchise and the world's #1 music education franchise, Pike13 scales from a single studio to hundreds of locations without losing the simplicity that keeps front-desk staff moving. ## What is Pike13 used for? [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Class Registration](https://www.capterra.com/class-registration-software/)[Music School](https://www.capterra.com/music-school-software/) Top alternative Featured Overall rating Based on 140 user reviews Reviews sentiment Positive 79% Neutral 6% Negative 16% Pros & cons Responsive customer support team Intuitive and simple interface Cumbersome and limited reporting Starting price $139 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Pike13?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.pike13.com/&name=Pike13) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Pike13 4.1 (140) VS. [4.6 (1,471)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting Price $139 Flat Rate, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (136) Ease Of Use 4.6 (7,726) Value For Money 4.0 (89) Value For Money 4.4 (6,635) Customer Service 4.1 (128) Customer Service 4.6 (6,340) ## Pike13 alternatives [4.4 (612)](https://www.capterra.com/p/145039/WellnessLiving/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.4 (3,313)](https://www.capterra.com/p/120109/Xero/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (1,318)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.4 (3,030)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/225933/Pike13/alternatives/) ## FAQs about Pike13 Overview ### What problems does Pike13 solve? Pike13 solves scheduling chaos, manual billing, and time-consuming staff coordination by centralizing class bookings, recurring payments, payroll details, client records, and attendance in one system. Fitness studios, sports academies, swim schools, and multi-location training businesses benefit most, especially owners and front-desk staff who need faster onboarding and fewer administrative bottlenecks. Answer based on 95 reviews Overview ### Which roles and teams benefit most from Pike13? Pike13 is most used by business owners, founders, and executive leaders running service-based companies that need centralized scheduling, client management, and billing. General managers and operations teams use it to streamline daily bookings, staff coordination, memberships, and reporting, helping small businesses improve administrative efficiency and customer experience. Answer based on 124 reviews Overview ### What company size and industries is Pike13 built for? Pike13 is built mainly for small activity-based businesses, with 94% of reviewers from small companies, especially Health, Wellness and Fitness at 29%, Sports at 18%, and Music at 12%. It also serves midsize businesses at 5% and enterprise organizations at 1%, including franchise networks, swim schools, martial arts academies, and youth programs. Answer based on 140 reviews Features and Usability ### What are the key features of Pike13? Pike13 includes core scheduling and client operations features such as appointment scheduling, class management, attendance tracking, client management, and billing with recurring payments. Differentiating features include mobile access, online booking, staff management, website integration, and reporting tools that help businesses manage classes, memberships, and day-to-day operations. Answer based on 65 reviews Pricing ### How much does it cost and what fees or limitations are included? Pike13 starts at $139/month flat rate for Essential, with Advanced at 195 and Premium at 249; a free trial is available. Reviews say pricing can fit small budgets and feels aligned to usage, but some users call it slightly high, cite price increases, and note limitations around payroll, reporting, and integrations. Answer based on 29 reviews Integrations ### Which third-party tools and platforms does Pike13 integrate with? Pike13 integrates with Mailchimp and Emma by Marigold for email marketing, plus ClassPass, Smartwaiver, Stripe, Google Calendar, Microsoft Outlook, and WordPress. It also connects to additional tools through Zapier, giving Pike13 more than 20 integrations across scheduling, payments, marketing, and business operations. Answer based on 20 reviews Getting Started and Support ### How easy is it to onboard and train a team on Pike13? Pike13 is generally easy to onboard for front-desk staff and coaches, with a simple layout and quick setup. Training is available through live online sessions, webinars, documentation, and videos. Nontechnical users and admins handling edge cases may need more hands-on guidance, especially for complex billing, discounts, and migration tasks. Answer based on 14 reviews Getting Started and Support ### What customer support options does Pike13 offer, and how do users rate the experience? Pike13 offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as responsive, patient, and helpful during setup and troubleshooting, with useful workarounds and documentation. Some report inconsistent follow-up, slower email replies, and frustration when urgent or complex issues were not resolved quickly. Answer based on 65 reviews Client management ### How well does Pike13 handle client management? Pike13 makes client management straightforward for many studios, gyms, and independent trainers through easy account updates, memberships, and scheduling. Staff often find client records organized and simple to navigate, but some businesses run into limits with family accounts, plan flexibility, customization, and support when more complex client setups are needed. Answer based on 42 reviews ## Pros and Cons Responsive customer support team 76% positive reviews out of 54 Most reviewers report customer support as prompt, helpful, and consistently available for resolving questions and issues. Cumbersome and limited reporting 66% negative reviews out of 32 Most reviewers indicate reporting is confusing, slow, difficult to customize, and lacks comprehensive or intuitive features. Intuitive and simple interface 76% positive reviews out of 33 Most reviewers find ease of use important, highlighting simple navigation, fast learning, and user-friendly design. Efficient staff management tools 95% positive reviews out of 22 Most reviewers describe staff management as straightforward, enabling quick training, remote access, and stress-free operations. ## Features AI summary Based on 791 Class Registration reviews Capterra reviewers point to these as the top priorities when choosing class registration software: - **Online Registration** (**74%** of reviewers rated this feature as critical) - **Electronic Payments** (**65%**) - **Registration Management** (**64%**) Pike13 supports all three features that reviewers rank highest: **Online Registration**, **Electronic Payments**, and **Registration Management**. Together, these capabilities help businesses accept sign-ups online, process payments efficiently, and keep registrations organized, allowing teams to reduce manual work and manage classes with greater accuracy. Electronic Payments 3.4 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services Enrollment Confirmation 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Confirmation of the enrollment of a student in a course, class, activity, or program Billing & Invoicing 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Calendar Management 3.0 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Payment Processing 3.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Appointment Management 2.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Pike13 180 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Activities Booking: Allows businesses to offer customers reservations for a variety of activities. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Attendee Tracking: A list of registered participants - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Backup: Data is backed up automatically to prevent data loss - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Cancellation Management: Allow customers to cancel their subscription remotely. - Certification Tracking: Maintain personal certifications/qualifications - Class Management: Create and schedule group classes, recurring appointments, and private sessions, etc. - Class Registration: Online registration for classes - Class Scheduling: Schedule in-person or online classes - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Client Profiles: Record client information and feedback - Color Codes/Icons: A way to visually represent data where different categories of items are marked with different colors - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Communications Management: Record and track all relevant internal and external communications - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - Credit Card Management: Financial system that helps create and manage physical/digital credit cards and track transaction activities - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customer Profiles: Record customer information, purchase history, and other notes - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Daily Reports: A document that lists daily activities or maintains a record of all events that happened in a day - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Visualization: Graphical representation of data - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Dues Management: Track and collect membership dues - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Email Templates: Pre-made examples and templates for emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Enrollment Confirmation: Confirmation of the enrollment of a student in a course, class, activity, or program - Enrollments/Onboarding: Manage the enrollment and onboarding of all new members and accepted applications - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Financial Reporting: Generate reports to assess the financial performance of an organization - Fitness Plan: Create custom workout plans for your clients based on their specific goals - For Dance Studios: Designed for dance studios - For Gyms: Intended for sports & fitness gyms - For Music Schools: Software to be used by music institutions - For Yoga/Pilates Studios: Designed for yoga and pilates studios - Forms Management: Store, manage and track all forms in a centralized location - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Group Registration: Register a group/batch of attendees - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - Instructor Management: Manage the instructor/teacher's schedule, tasks, responsibilities - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Invoice Processing: Creation, processing, verification, and execution of invoices till the payment is made - Lesson Planning: Tool for educators to create, organize, and manage class lesson plans efficiently - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Member Accounts: Accounts held by members of an organization - Member Communication: Contact members listed in the database through email, SMS, social, phone, etc. - Member Database: Add, store and access information pertaining to members - Member Directory: Comprehensive list that contains information and details of all the members associated with a particular organization or group - Member Management: Centralizing administrative & communication processes of an organization's members - Member Portal: Online gateway through which members can access/update personal information - Member Types: Handle various types of membership based on groupings - Membership Management: Database of members to track personal information of individuals and families - Membership Renewals: Conveniently automatically renew memberships at the end of subscriptions - Membership Signup: Registration process to become members by providing relevant information and agreeing to terms - Milestone Tracking: Monitor task progress and planned accomplishments to better manage project status - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Mobile Booking: Make reservations on the go through a mobile device - Multi-Currency: Manage and handle various international currencies - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Online Booking: Book meetings and appointments through a website or digital platform - Online Payments: Accept and process online payment transactions - Online Registration: Real-time registration over the web - Onsite Registration: In-person, onsite registration - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Parent Portal: Portal for parents to see and update childrens' info, track progress & more - Parent/Student Portal: Online gateway through which parents and students can view material and communicate with teachers - Payment Processing: Accept, record, and reconcile financial transactions - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pet Birthday Tracking: Saves and tracks pet birthdays - Pet Grooming: For pet grooming businesses - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Productivity Tools: Tools to facilitate the production of information and promote efficiency - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Push Notifications: Trigger clickable pop-up messages - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-time Scheduling: Based on availability, instantly confirm or deny a request when a new booking is made - Real-Time Updates: Receive system updates as soon as any changes are made - Receipt Management: Upload, track, and submit receipts in a central database - Records Management: Ability to record, store, update, and retrieve information - Recurring Appointments: Schedule repeating appointments based on a duration of time - Recurring Tasks: Set the frequency of a task's occurrence - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resource Scheduling: Allocate and manage resources, such as employees, equipment, facilities, and other assets - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Login: At least a username and password is required to access the system - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Skills Tracking: Track employee skills, competencies, training & qualifications - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Staff Scheduling: Scheduling capabilities for employees to view shift-times and employers to schedule staff accordingly - Student Management: Database of students to track personal information of individuals and families - Subscription Management: Process of managing customer subscription lifecycle for a recurring service or a product - Subscription Plan Management: Manage the subscription plans of all active members - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Team Management: Organizing a group of people to accomplish a task - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Wait List Management: Record, update and manage waiting lists - Waiver Management: Process of collecting, storing, and tracking signed waivers to reduce liability and inform participants of risks - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 3.9 (100) 3.9 Based on 100 reviews ## Pricing Value for money 4.0 (89) Free Trial [View pricing plan details](https://www.capterra.com/p/225933/Pike13/pricing/) Essential $139.00 Flat Rate,Per Month It includes: - Class, Course & Appointment Scheduling - Recurring & Prepaid Plans - Passes & Punch Cards - Attendance Tracking - Automated Reminder Notifications - Coupons - Merchant Processing - Gift Cards - Automated Billing & Collections - Family & Dependent Accounts - Client Communication - Client App, Staff App & Kiosk App - Branded Client Website - Insights Dashboard - Multi-Location Reporting, add-on - Payroll, add-on - Digital Waivers, add-on - Custom Reporting (Looker), add-on - Email Marketing, add-on - Facebook Pixel Integration, add-on - Google Analytics Integration, add-on - Room Bookings, add-on - Contactless Check-In, add-on - SMS Reminders & Messaging, add-on - Zapier Integration, add-on - Embeddable Widgets, add-on - Retail POS, add-on - API Access & Custom Integrations, add-on - Skill Tracking, add-on - Member Progress & Skill Assessments, add-on - Branded Client App (iOS/Android), add-on - Custom Reports, add-on Advanced $195.00 Flat Rate,Per Month It includes: - Includes all features from Essential Plan - Multi-Location Oversight & Reporting - Payroll & Staff Time Tracking - Google Analytics Integration - Facebook Pixel Integration - Custom Reporting (Looker) - Digital Waivers - Email Marketing - Room Bookings - Contactless Check-In - SMS Reminders & Messaging - Zapier Integration - Embeddable Widgets - Retail POS Premium $249.00 Flat Rate,Per Month It includes: - Includes all features from Essential & Advanced Plans - API Access & Custom Integrations - Skill Tracking - Member Progress & Skill Assessments - Branded Client App (iOS/Android) - Custom Reports Value for money 4.0 (89) 4.0 Based on 89 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (128) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (128) 4.1 Based on 128 reviews ## User reviews Overall rating 4.1 Based on 140 reviews Filter by rating 5(73) 4(37) 3(8) 2(11) 1(11) Mentioned topic Sorted by most recent JT Jason T. Owner, coach, personal trainer Health, Wellness and Fitness ### "Great for administrative tasks" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 2, 2025 The day to day business and billing went well and was relatively easy to manage, I just needed more from the software Pros Having information organized and easy to find. If I needed to add a membership or alter one (skip a month or hold a payment) it’s super easy. Cons It did not suit my business well. The software seemed built around martial arts studios not small box gyms Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EO Edgardo O. CEO Health, Wellness and Fitness ### "Pike13 gym software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 7, 2025 I used Pike13 for about a year and a half when I switched over from another software. The transition and the team really took care of me. They helped get through all of the transferring of clients, setting up the software, and the follow up to make sure it as running correctly. Pros Pike13 was a great software for my gym business. I was able to book events, schedule classes, integrate it to my website, contact customers, it was very easy to use, pricing was excellent pricing was really good, CC back-end charges were a lot better than the last software I can from, and customer service was excellent. Cons There wasn't a lot of things that I would say was a con. It didn't have as many options that I needed, i.e. customization. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Pricing was abut the same. The main difference was in the charge of the credit card fees. This easily made it worth the switch. they were priced similarly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GM Gabrielle M. Principal Education Management ### "Good user interface, easy to schedule classes" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 January 20, 2025 Pretty good - would probably have stayed with them if they hadn't increased charges. Pros The fact that it was clear on the registers if a student hadn't paid their fees. It was easy to schedule classes. The format and layout of the registers was very user friendly. One brilliant feature was that teachers had to take the register in order for the class to appear on their payroll! Cons There wasn't any integrated mail and SMS. The back end was quite complex to set up. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SR Stephanie R. Owner/General Manager Music ### "Aweful" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 19, 2023 Not user friendly. Pros When it works, it's okay but still not right for my business. Cons Reporting is difficult. It is not intuitive. It is quite frustrating when it is slow. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MG Mike G. CEO Education Management ### "500 Errors, Slow, Unreliable" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 13, 2023 The software is unreliable, and user interface is not super intuitive as many features and settings are hidden in odd places that don't make sense. If I wasn't forced to use this product as part of our franchise, I would have moved to a different platform a long time ago. The unreliability is completely unacceptable. Pros When it works.... It's fine. But definitely not the most streamlined software to use. Cons I've been using Pike13 for just over a year now and am absolutely shocked at how often the site slows down to an unacceptable and unusable level - stalling our business during busy periods. Periodic 500 errors completely take our business down as we rely on Pike13 as a core part of sales, client bookings and schedule management. When the site goes down, we've had to turn away customers who were about to sign up, and we had no ability to check schedules or register them. So for us this means a potential loss in revenue as a result. At this moment, all reporting and analytic data is completely gone with no time frame as to when it will return. From a business standpoint, Pike13 affects our ability to conduct business efficiently. Reasons for choosing Pike13 I was forced to use Pike13 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KG Kim G. Owner Recreational Facilities and Services ### "Very disappointed and frustrated " 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 17, 2023 My experience in the last year has been so horrible. Pike 13 is the worst vendor I’ve ever worked with. Pros They used to have customer service. And I could speak with a live person. Now I can’t. I’ve requested to speak with someone over 2 months ago and no one has called me. They only send emails and ask me why I want to talk to a representative. I want to talk to them I want to them to hear what I have to say about there product and customer service. Cons I switched from Mind Body to have better customer service and experience. The last 2.5 years with Pike customer support has gone way down hill. I’m very disappointed. I asked for a call from a representative and no one will call. I only get emails. I want to talk to a real person. Reasons for choosing Pike13 They were a local company and the service was great at the beginning. Now 4 years later, I can’t even get a live person on the phone. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AN Anonymous User Profesor Music ### "Mejorable" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 January 8, 2023 Pros Poder tener acceso a mi horario y comprobar disponibilidad de aulas. Cons Los tiempos de carga para cualquier gestión desde el dispositivo móvil lo hacen muy tedioso. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JJ Jon J. Owner, General Manager Music ### "Pike13 for music schools" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 24, 2022 There have been very few disruptions with Pike13 in the 2+ years that we have used the product. It is a useful tool for scheduling, billing, and maintaining communication with clients. Pros Scheduling weekly lessons and rehearsals is easy to do in Pike13. Cons We would like to see a more flexible way to mark students as canceled for one group class, rather than removing them from the roster for one week. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MK Malhar K. Science Specialist Educator E-Learning ### "Wonderful program " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 23, 2022 Pros Easy to use, the scheduling works perfectly Cons There is really nothing I don’t like about this software. It’s a wonderful easy to use software. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AA Aroua A. Operation manager Sports ### "A great software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 22, 2022 Great experience Pros Efficacity And rapidity Suport system Cons When the syste IS doun or there IS updates take tomuch Time to back to normal Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. 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