--- title: "Pike13 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Pike13 Software - reviews, pricing plans, popular comparisons to other Class Registration products and more." source_url: "https://www.capterra.com/p/225933/Pike13/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Pike13 Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Pike13 ## What is Pike13? Pike13 is class registration software built for activity-based businesses — fitness studios, swim schools, music schools, martial arts academies, and the franchise networks that operate them. Clients register and pay for classes, courses, and camps in seconds through a branded app or website, while automated waitlists, reminders, and recurring billing run in the background. Trusted by the largest international swim school franchise and the world's #1 music education franchise, Pike13 scales from a single studio to hundreds of locations without losing the simplicity that keeps front-desk staff moving. ## What is Pike13 used for? [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Class Registration](https://www.capterra.com/class-registration-software/)[Scheduling](https://www.capterra.com/scheduling-software/) Top alternative Featured Overall rating Based on 140 user reviews Reviews sentiment Positive 79% Neutral 6% Negative 16% Pros & cons Responsive and helpful support team Intuitive and accessible interface Cumbersome and limited reporting Starting price $139 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Pike13?[Manage this product listing](https://www.g2.com/products/pike13/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Pike13 4.1 (140) VS. [4.6 (1,490)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting Price $139 Flat Rate, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (136) Ease Of Use 4.6 (7,789) Value For Money 4.0 (89) Value For Money 4.4 (6,697) Customer Service 4.1 (128) Customer Service 4.6 (6,400) ## Pike13 alternatives [4.4 (614)](https://www.capterra.com/p/145039/WellnessLiving/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.4 (3,341)](https://www.capterra.com/p/120109/Xero/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.4 (3,046)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (1,341)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/225933/Pike13/alternatives/) ## FAQs about Pike13 Overview ### What problems does Pike13 solve? Pike13 solves scheduling and client-administration bottlenecks for gyms, studios, schools, and personal service businesses. It centralizes class, course, event, and appointment bookings; recurring memberships and payments; attendance; client records; staff schedules; and instructor payroll. Owners, front-desk teams, coaches, and franchise operators can reduce manual coordination and give clients self-service registration and reminders. Answer based on 98 reviews Overview ### Which roles and teams benefit most from Pike13? Pike13 is most used by studio owners, founders, CEOs, presidents, and general managers who oversee fitness, wellness, and appointment-based businesses. Personal trainers, yoga instructors, piano teachers, dietitians, and patient services teams use it to manage client bookings, schedules, payments, memberships, and recurring services while keeping daily operations organized. Answer based on 124 reviews Overview ### What company size and industries is Pike13 built for? Pike13 is built for activity-based small businesses, led by Health, Wellness and Fitness organizations (29%). It supports fitness studios, swim schools, music schools, martial arts academies, youth programs, and franchise networks. Reviewer data shows 94% small businesses, with Sports representing 18% and Music 12%; 5% are midsize and 1% enterprise. Answer based on 140 reviews Features and Usability ### What are the key features of Pike13? Pike13 includes core scheduling tools for classes, appointments, and recurring bookings, plus client management with profiles, memberships, and self-service booking. Payment processing, recurring billing, attendance tracking, and staff management support daily operations. Differentiating capabilities include customizable reporting, payroll management, API access, and multi-location administration. Answer based on 65 reviews Pricing ### How much does it cost and what fees or limitations are included? Pike13 starts at $139/month flat rate for Essential, including scheduling, recurring billing, and client, staff, and kiosk apps. Advanced costs 195/month, while Premium costs 249/month and includes API access and custom integrations. A free trial is available. Some reviewers report price increases or changed pricing structures, while others consider it suitable for small-business budgets. Answer based on 29 reviews Integrations ### Which third-party tools and platforms does Pike13 integrate with? Pike13 integrates with 10 third-party tools, including Mailchimp and Emma by Marigold for email communications; Google Calendar, Gmail, and Microsoft Outlook for scheduling and email; and Stripe, Paysafe, and Smartwaiver for payments and waivers. Mailchimp is the integration most frequently confirmed by reviewers. Answer based on 20 reviews Getting Started and Support ### How easy is it to onboard and train a team on Pike13? Pike13 is generally easy to set up and learn for staff, with a simple layout that many nontechnical users can adopt quickly. Live online training, webinars, documentation, and videos support onboarding. Reviewers note that admins handling complex billing, discounts, and edge cases may need extra time and direct training. Answer based on 14 reviews Getting Started and Support ### What customer support options does Pike13 offer, and how do users rate the experience? Pike13 offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support as responsive, patient, and helpful during setup, migrations, and troubleshooting. However, experiences vary: some report slow email replies, unresolved bugs, inconsistent answers, and difficulty reaching a live representative for complex or urgent issues. Answer based on 65 reviews Client management ### How well does Pike13 manage clients and memberships? Pike13 simplifies client records, memberships, recurring billing, and class attendance for fitness and studio businesses. Many owners find account setup and membership changes easy to manage, while some need more control over payment plans, family accounts, account holds, and client-specific billing rules. Answer based on 42 reviews ## Pros and Cons Responsive and helpful support team 76% positive reviews out of 54 Most users report customer support is prompt, attentive, and consistently provides effective assistance when issues arise. Cumbersome and limited reporting 66% negative reviews out of 32 Most users report reporting is confusing, slow, difficult to customize, and lacks comprehensive, user-friendly analytics options. Intuitive and accessible interface 76% positive reviews out of 33 Most reviewers find ease of use valuable, noting simple navigation, fast learning, and accessible features for all users. Efficient staff management tools 95% positive reviews out of 22 Most reviewers describe staff management as straightforward, highlighting easy onboarding, remote access, and rapid staff training. ## Features AI summary Based on 799 Class Registration reviews Capterra data shows that buyers of class registration software rank the following features as their top priorities: - **Online Registration** (**74%** of reviewers rated this feature as critical) - **Electronic Payments** (**65%**) - **Registration Management** (**64%**) Pike13 supports all three of the features reviewers value most: **Online Registration**, **Electronic Payments**, and **Registration Management**. Together, these capabilities help businesses accept sign-ups online, process payments efficiently, and keep registrations organized, allowing teams to manage classes with less manual work and provide a smoother experience for customers. Electronic Payments 3.4 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services Enrollment Confirmation 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Confirmation of the enrollment of a student in a course, class, activity, or program Billing & Invoicing 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Calendar Management 3.0 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Payment Processing 3.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Appointment Management 2.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Pike13 180 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Activities Booking: Allows businesses to offer customers reservations for a variety of activities. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Attendee Tracking: A list of registered participants - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Backup: Data is backed up automatically to prevent data loss - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Cancellation Management: Allow customers to cancel their subscription remotely. - Certification Tracking: Maintain personal certifications/qualifications - Class Management: Create and schedule group classes, recurring appointments, and private sessions, etc. - Class Registration: Online registration for classes - Class Scheduling: Schedule in-person or online classes - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Client Profiles: Record client information and feedback - Color Codes/Icons: A way to visually represent data where different categories of items are marked with different colors - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Communications Management: Record and track all relevant internal and external communications - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - Credit Card Management: Financial system that helps create and manage physical/digital credit cards and track transaction activities - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customer Profiles: Record customer information, purchase history, and other notes - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Daily Reports: A document that lists daily activities or maintains a record of all events that happened in a day - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Visualization: Graphical representation of data - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Dues Management: Track and collect membership dues - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Email Templates: Pre-made examples and templates for emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Enrollment Confirmation: Confirmation of the enrollment of a student in a course, class, activity, or program - Enrollments/Onboarding: Manage the enrollment and onboarding of all new members and accepted applications - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Financial Reporting: Generate reports to assess the financial performance of an organization - Fitness Plan: Create custom workout plans for your clients based on their specific goals - For Dance Studios: Designed for dance studios - For Gyms: Intended for sports & fitness gyms - For Music Schools: Software to be used by music institutions - For Yoga/Pilates Studios: Designed for yoga and pilates studios - Forms Management: Store, manage and track all forms in a centralized location - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Group Registration: Register a group/batch of attendees - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - Instructor Management: Manage the instructor/teacher's schedule, tasks, responsibilities - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Invoice Processing: Creation, processing, verification, and execution of invoices till the payment is made - Lesson Planning: Tool for educators to create, organize, and manage class lesson plans efficiently - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Member Accounts: Accounts held by members of an organization - Member Communication: Contact members listed in the database through email, SMS, social, phone, etc. - Member Database: Add, store and access information pertaining to members - Member Directory: Comprehensive list that contains information and details of all the members associated with a particular organization or group - Member Management: Centralizing administrative & communication processes of an organization's members - Member Portal: Online gateway through which members can access/update personal information - Member Types: Handle various types of membership based on groupings - Membership Management: Database of members to track personal information of individuals and families - Membership Renewals: Conveniently automatically renew memberships at the end of subscriptions - Membership Signup: Registration process to become members by providing relevant information and agreeing to terms - Milestone Tracking: Monitor task progress and planned accomplishments to better manage project status - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Mobile Booking: Make reservations on the go through a mobile device - Multi-Currency: Manage and handle various international currencies - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Online Booking: Book meetings and appointments through a website or digital platform - Online Payments: Accept and process online payment transactions - Online Registration: Real-time registration over the web - Onsite Registration: In-person, onsite registration - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Parent Portal: Portal for parents to see and update childrens' info, track progress & more - Parent/Student Portal: Online gateway through which parents and students can view material and communicate with teachers - Payment Processing: Accept, record, and reconcile financial transactions - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pet Birthday Tracking: Saves and tracks pet birthdays - Pet Grooming: For pet grooming businesses - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Productivity Tools: Tools to facilitate the production of information and promote efficiency - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Push Notifications: Trigger clickable pop-up messages - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-time Scheduling: Based on availability, instantly confirm or deny a request when a new booking is made - Real-Time Updates: Receive system updates as soon as any changes are made - Receipt Management: Upload, track, and submit receipts in a central database - Records Management: Ability to record, store, update, and retrieve information - Recurring Appointments: Schedule repeating appointments based on a duration of time - Recurring Tasks: Set the frequency of a task's occurrence - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resource Scheduling: Allocate and manage resources, such as employees, equipment, facilities, and other assets - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Login: At least a username and password is required to access the system - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Skills Tracking: Track employee skills, competencies, training & qualifications - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Staff Scheduling: Scheduling capabilities for employees to view shift-times and employers to schedule staff accordingly - Student Management: Database of students to track personal information of individuals and families - Subscription Management: Process of managing customer subscription lifecycle for a recurring service or a product - Subscription Plan Management: Manage the subscription plans of all active members - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Team Management: Organizing a group of people to accomplish a task - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Wait List Management: Record, update and manage waiting lists - Waiver Management: Process of collecting, storing, and tracking signed waivers to reduce liability and inform participants of risks - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 3.9 (100) 3.9 Based on 100 reviews ## Pricing Value for money 4.0 (89) Free Trial [View pricing plan details](https://www.capterra.com/p/225933/Pike13/pricing/) Essential $139.00 Flat Rate,Per Month It includes: - Class, Course & Appointment Scheduling - Recurring & Prepaid Plans - Passes & Punch Cards - Attendance Tracking - Automated Reminder Notifications - Coupons - Merchant Processing - Gift Cards - Automated Billing & Collections - Family & Dependent Accounts - Client Communication - Client App, Staff App & Kiosk App - Branded Client Website - Insights Dashboard - Multi-Location Reporting, add-on - Payroll, add-on - Digital Waivers, add-on - Custom Reporting (Looker), add-on - Email Marketing, add-on - Facebook Pixel Integration, add-on - Google Analytics Integration, add-on - Room Bookings, add-on - Contactless Check-In, add-on - SMS Reminders & Messaging, add-on - Zapier Integration, add-on - Embeddable Widgets, add-on - Retail POS, add-on - API Access & Custom Integrations, add-on - Skill Tracking, add-on - Member Progress & Skill Assessments, add-on - Branded Client App (iOS/Android), add-on - Custom Reports, add-on Advanced $195.00 Flat Rate,Per Month It includes: - Retail POS - Email Marketing - Embeddable Widgets - Zapier Integration - Facebook Pixel Integration - Google Analytics Integration - Includes all features from Essential Plan - Multi-Location Oversight & Reporting - Payroll & Staff Time Tracking - Custom Reporting (Looker) - Digital Waivers - Room Bookings - Contactless Check-In - SMS Reminders & Messaging Premium $249.00 Flat Rate,Per Month It includes: - Includes all features from Essential & Advanced Plans - API Access & Custom Integrations - Skill Tracking - Member Progress & Skill Assessments - Branded Client App (iOS/Android) - Custom Reports Value for money 4.0 (89) 4.0 Based on 89 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Stripe Payments](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Looker](https://www.capterra.com/p/169053/Looker/)[ Facebook Business Suite](https://www.capterra.com/p/235972/Facebook-Business-Suite/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (128) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (128) 4.1 Based on 128 reviews ## User reviews Overall rating 4.1 Based on 140 reviews Filter by rating Counts reflect reviews available in this feed. 5(73) 4(37) 3(8) 2(11) 1(11) Mentioned topic Recent reviews first, then most helpful RE Reviewer Independent Business Owner Used the software for: 3-5 years ### "We LOVE Pike13. They offer everything a small studio, or a large gym needs to operate." 5.0 June 6, 2018 Pros Ease of use, and reliability are amazing! But my FAVORITE thing is definitely the staff app. I can do almost everything from the staff app, so I can work from anywhere, at any time. From running payroll to creating packages or plans, it does it all. Most apps come with limited function, but this software is almost as complete as the desktop version. And what I love about the company is they are always trying to get better. We have been users for man years and they add things I haven't even thought about needing. Its a pleasure to be a customer. Cons The reporting can be a bit confusing for me. Recently they have added a new reporting feature which has much more information, but I still struggle trying to see exactly what I need at times. But I cant even call it a complaint. I had to really think of something to answer this question. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EO Edgardo O. CEO Used the software for: 1-3 years ### "Pike13 gym software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 8, 2025 I used Pike13 for about a year and a half when I switched over from another software. The transition and the team really took care of me. They helped get through all of the transferring of clients, setting up the software, and the follow up to make sure it as running correctly. Pros Pike13 was a great software for my gym business. I was able to book events, schedule classes, integrate it to my website, contact customers, it was very easy to use, pricing was excellent pricing was really good, CC back-end charges were a lot better than the last software I can from, and customer service was excellent. Cons There wasn't a lot of things that I would say was a con. It didn't have as many options that I needed, i.e. customization. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Very disappointed and frustrated " 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 May 17, 2023 My experience in the last year has been so horrible. Pike 13 is the worst vendor I’ve ever worked with. Pros They used to have customer service. And I could speak with a live person. Now I can’t. I’ve requested to speak with someone over 2 months ago and no one has called me. They only send emails and ask me why I want to talk to a representative. I want to talk to them I want to them to hear what I have to say about there product and customer service. Cons I switched from Mind Body to have better customer service and experience. The last 2.5 years with Pike customer support has gone way down hill. I’m very disappointed. I asked for a call from a representative and no one will call. I only get emails. I want to talk to a real person. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer business owner Used the software for: 3-5 years ### "Outstanding Software!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 20, 2019 Absolutely 100% positive and fantastic experience. Customers comment on how easy it is to use and I greatly value this software. Pros I love how versatile it is. i need to be able to run both monthly tuition for regular, weekly classes, plus courses plus punch cards, as my business serves many different populations. I love how easy it was to set-up and how easy it is for my staff to learn. I don't have to provide training for new employees. For the weird times things don't go as planned, customer service is on top of it, very speedy, thorough and helpful. Cons The reporting end is so versatile that I don't know how to easily pull up reports. there are so many ways to filter, which can be a good thing, but I don't know how to pull it up. I wish I could get notifications when someone buys a particular package that I am waiting to get sold. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer General Manager Used the software for: 3-5 years ### "Great "real time" scheduling" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 28, 2022 Pike13 has everything we need and continues to evolve and change with the business. I really do like the most recent update! Pros This software processed our monthly billing, scheduling, cancellations, and more. If this software went down, we wouldn't be able to operate our business. Thankfully, in the 7+ years I've been using it, I haven't had to worry about that. Cons I wish that we were able to send emails to a whole schedule for the day. For example, if we need to send an informational email to our schedule, we have to do that for each person. We are able to cancel a whole day, just not send them a mass communication without cancelling. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Business Owner Used the software for: 3-5 years ### "Limited features and terrible customer service" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 30, 2020 Pros Pike13 is easy to set up and easy to use for the most basic services. Cons Features are limited, reporting is also limited. Website navigation is not user friendly or intuitive (until recently there was no "back" button and even now the "back" button is limited to a small range of functions. Customer service can be responsive, but generally is unable to do much to help you. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer President Used the software for: 3-5 years ### "Used Pike13 (formerly FrontDesk) for years" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 16, 2020 Overall I was pretty happy the experience, eventually we decided to part ways though. Pros Very stable platform, app made it easy to access / manage remotely. Cons I was a grandfathered user on an older plan - I eventually left since I got tired of having limited access to reports and metrics that would be included if I 'upgraded' Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner, coach, personal trainer Used the software for: Less than 1 year ### "Great for administrative tasks" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 4, 2025 The day to day business and billing went well and was relatively easy to manage, I just needed more from the software Pros Having information organized and easy to find. If I needed to add a membership or alter one (skip a month or hold a payment) it’s super easy. Cons It did not suit my business well. The software seemed built around martial arts studios not small box gyms Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. My M. Artist Development Used the software for: 1-3 years ### "Avoid... You will thank me later!" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 8, 2018 I would not recommend Pike13 to anyone due to their poor customer service and their lack of respect for their clients. Pros Booking Emails: I like the fact that the program sends booking emails on a regular basis. Parents like them for the reminders. Credit Card Processing: It has a nice feature built in that allows credit card processing. They did not tell me upfront that there is a monthly fee associated with it and then said "oh someone should have told you that." Once again, blame game. Documents: The docusign feature is a nice ad on. However, if you want to customize your form, good luck. Pike13 doesn't really want to help you on this and once again try to play the "stupid" card on it. Reports: The reports are nice if you can understand how to use them. They are kinda difficult to get around if your account manager does not explain them in detail. Cons Customer Service Attitude: They don't care once they have your money. Make sure you put a note on your calendar one year out or your service contact will be renewed. Don't expect to speak with anyone over the phone, everything is done through email. On Boarding: I was indifferent about the on boarding process. The guy belittled me several time about coding and whatnot. I was a graphic and website designer by trade and on numerous occasions he talked in circles to try to confuse me. Basically their software doesn't allow for many custom changes and they would prefer to confuse you instead of being straight forward about it. Text messaging: This is not default on the product. I was told that it was. All clients have to enable the feature. When you are dealing with 200+ clients you don't want to have to go through this process with every single client on how to sign up, sign on, go through all of their individualized settings - just to set up a text message. Interface: The interface is very straight forward. There isn't any real customizations on it. You get what you get. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Managing Partner Used the software for: 3-5 years ### "What I LIKE about PIKE!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 1, 2018 Pike 13 (in particular the support team) have been first-class and first-rate since day 1. The ease of use and the highly-customized features and benefits make me feel like the entire platform was designed personally for me. Customer service makes me feel as if it was designed only for me. Excellent product. Pike 13 helps me stay engaged in the business of making money (not sitting and staring at a computer trying to get the software aligned with my goals- like so many other products). Pike 13 allows me maximum effectiveness with my clients and business goals. Pros High-level functionality and effectiveness made simple. Ease of use makes staff training expedites their ability to utilize benefits right away. Ability to customize plans and passes. Reporting capabilities. Cons Inability to freeze coaches' schedule once classes have been assigned. Limited to only 1 email account (especially if they workout at multiple facilities). Inability to create a multi-facility pass or plan. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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