# Page 2 | Pike13 Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Pike13 the right Class Registration solution for you? Explore 140 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/225933/Pike13/reviews

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Pike13

4.1 (140)

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Last updated March 13th, 2026

# Page 2 - Reviews of Pike13

## Showing most helpful reviews

Showing 26-50 of 140 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MG

Mike G.  
CEO  
Education Management  
Used the software for: 1-2 years

### "500 Errors, Slow, Unreliable"

September 13, 2023

2.0

The software is unreliable, and user interface is not super intuitive as many features and settings are hidden in odd places that don't make sense. If I wasn't forced to use this product as part of our franchise, I would have moved to a different platform a long time ago. The unreliability is completely unacceptable.

Pros

When it works.... It's fine. But definitely not the most streamlined software to use.

Cons

I've been using Pike13 for just over a year now and am absolutely shocked at how often the site slows down to an unacceptable and unusable level - stalling our business during busy periods. Periodic 500 errors completely take our business down as we rely on Pike13 as a core part of sales, client bookings and schedule management. When the site goes down, we've had to turn away customers who were about to sign up, and we had no ability to check schedules or register them. So for us this means a potential loss in revenue as a result. At this moment, all reporting and analytic data is completely gone with no time frame as to when it will return. From a business standpoint, Pike13 affects our ability to conduct business efficiently.

Reason for choosing Pike13

I was forced to use Pike13

Review Source

JF

Jessica F.  
ceo  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Weird Set up"

December 29, 2018

3.0

It's almost good. There are definitely things that need fixing, but they don't seem to care and are not evolving. I wish there was a customer service number though. I can't believe there is no way to get answers when you need them. Very disappointing.

Pros

I do like the dashboard reporting. I can easily keep track of the money that comes in and any payments that fail, etc.

Cons

The set up is super weird. Like, the software assumes all teachers that teach the same class make the same rate of pay. You have to manually add each teacher to each class in order for them to get paid as well. Instead of assigning pay rates to teachers, you assign them to classes, and even then, it doesn't assume any of your staff is allowed to teach that class. We have 75 classes a week on our schedule and several of them are different types of classes, so each time we add a class (or a new teacher), we have to manually add every teacher to the pay for that class. The customer service is bad. In fact, there is NO customer service number. You literally can't get answers unless you email them and the answers you get back are often a link to one of their self help articles and don't really answer your questions. Also, if you want to raise your prices on existing memberships, you will have to do that manually for every single person. The digital waiver set up through docusign does not work well and no one will help you set it up. Families are unable to manage each other so each child has to have their own unique email address to have a waiver on file as well as an account with us. Parents are always mad about this. Probably one of the worst features is that if someone is on an autopay contract/membership and their payment fails, it's not very obvious. They can continue to take classes (the system does not automatically cancel them nor do they show up as unpaid).

Review Source

Response from Pike13

January 2, 2019

Hi Jessica, Thank you for taking the time to provide feedback. We appreciate it and value what our customers have to say. I am sorry to hear about the poor level of customer service you receive. Your account manager will reach out to you soon to discuss your concerns further and ensure you have all of the information for our customer care team. He will also ensure that your feedback is added to our internal system that tracks requests. Thank you, Cindy Schneider Manager, Customer Success

JJ

Jon J.  
Owner, General Manager  
Music  
Used the software for: 2+ years

### "Pike13 for music schools"

January 24, 2022

4.0

There have been very few disruptions with Pike13 in the 2+ years that we have used the product. It is a useful tool for scheduling, billing, and maintaining communication with clients.

Pros

Scheduling weekly lessons and rehearsals is easy to do in Pike13.

Cons

We would like to see a more flexible way to mark students as canceled for one group class, rather than removing them from the roster for one week.

Review Source

VR

Verified Reviewer  
Manager, IT  
Music  
Used the software for: 2+ years

### "Pike13 is Ever-Evolving"

April 17, 2019

4.0

Pros

It allows our schools to run their business and track key information. We have worked with them to continue to evolve and fine tune this software to our unique business case and a lot of features have been added in the 4 years I have been administering it. Their reporting and API have also progressed over the years which as been a key component to allowing us to customize and expand functionality for our system. Since this is one of our core platforms we have to be able to support our system/franchisees if issues come up, and their support team has always been super timely and helpful.

Cons

As with any software, there are some growing pains and functionality that do not completely meet our unique needs. Their team has been committed to working with us to change this and as a result a lot of features have been added. In a perfect world we would like to be able to have more control over the reporting integrations, as well as global administration. We currently operate this software in 235 locations, 9 countries, and in 3 languages so there is a lot of visibility/functionality that we need. 2019 is a big year for us as we continue to grow as a business, so we look forward to working with Pike13 to help meet our needs.

Review Source

Response from Pike13

April 18, 2019

Hello, Thank you so much for taking the time to provide a review of our product. We value hearing from all of our customers and are happy that we are able to partner with your team and the schools. Thank you, Cindy Schneider Director of Customer Success

Kevin E.  
Managing Partner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "What I LIKE about PIKE!"

September 27, 2018

5.0

Pike 13 (in particular the support team) have been first-class and first-rate since day 1. The ease of use and the highly-customized features and benefits make me feel like the entire platform was designed personally for me. Customer service makes me feel as if it was designed only for me. Excellent product. Pike 13 helps me stay engaged in the business of making money (not sitting and staring at a computer trying to get the software aligned with my goals- like so many other products). Pike 13 allows me maximum effectiveness with my clients and business goals.

Pros

High-level functionality and effectiveness made simple. Ease of use makes staff training expedites their ability to utilize benefits right away. Ability to customize plans and passes. Reporting capabilities.

Cons

Inability to freeze coaches' schedule once classes have been assigned. Limited to only 1 email account (especially if they workout at multiple facilities). Inability to create a multi-facility pass or plan.

Review Source

Response from Pike13

October 1, 2018

Hi Kevin, Thank you so much for your review and feedback. We are thrilled that you continue to bring your facilities on board with us. I will have your account manager reach out regarding the feedback for more details. Thanks again! Cindy Schneider Manager, Customer Success

CB

Casey B.  
swim coach  
Sports  
Used the software for: 1-2 years

### "Invaluable tool for our swim school"

August 8, 2019

5.0

I am a swim coach at a very successful Swim School. We have hundreds of clients who are scheduling several hundred lessons a week in three locations with over 20 coaches. That would be a scheduling NIGHTMARE for a front desk staff. With this software, we are able to provide a polished website and portal where families can register for and schedule their own lessons. It also manages auto-draft payments and sends email reminders to families. As a coach, I can take attendance on my phone and also leave notes for other coaches or myself.

Pros

This software is easy to use on my phone, which is very helpful. I use it daily to keep track of attendance and also leave detailed notes on how the lesson went, which is beneficial for me to review before the next lesson, or to share with another coach who may sub. The scheduling aspect is professional and most families are able to navigate it on their own.

Cons

The scheduling process is sometimes a little confusing to families, and they have to call or email our scheduler to work them out. When I am doing attendance and notes on my class roster, I can't just click "back" to return to my list. I have to go through the process of picking the calendar day and reloading.

Review Source

Response from Pike13

August 12, 2019

Hi Casey, Thank you very much for taking the time to provide a review of our product. We appreciate the positive remarks and the constructive feedback. Safety Before Skill Swim School has been a wonderful partner over the last three years and we look forward to continuing to support your school. Thank you, Cindy Schneider Director of Customer Success

Justin R.  
Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "The Pike13 Kiosk App Does Not Work"

May 20, 2019

1.0

Pike has the potential to be a great fitness software disruptor, and provide a good alternative to MINDBODY. Unfortunately, the company suffers from poor inter office communication and less than honest practices.

Pros

If it worked, I’m sure it would be helpful. But it doesn’t....

Cons

On both of the App stores, as well as on their website Pike has their kiosk app listed as “compatible with Android Devices.” I ordered a 4th generation Samsung Galaxy Tablet to run the app so my clients can check themselves when they come in. Unfortunately the app DOES NOT work with all Android devices. After 4 days of back and forth emails I was told: “Looks like there is some incompatibility issues between the Kiosk app and Tablet/OS you are using.” I was never told which tablets work, nor an eta on the fix. As of now, I am stuck with a tablet which I don’t need and still do not have access to their Kiosk App. While there could be room for potential, Pike13 has repeatedly proven to be a sub-par company.

Reason for choosing Pike13

Initially because it was cheaper than MINDBODY, although the hassles as missteps on the part of the company have made me regret my decision. Be careful when speaking to their salespeople. They will tell you anything to get you to sign their contract.

Review Source

JM

Jim M.  
Finance Director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Our experience with Pike 13."

September 22, 2018

4.0

Pike 13 satisfies 85% of our business needs. Their alliance with TransNational provides speedy and affordable payment processing. Their customer service has been exceptional even when their answer is no! Their platform works well with multiple locations. Their financial reporting is excellent and the payroll module is accommodating to a wide variety of compensation plans.

Pros

Pike 13 is robust enough to provide the services and information that we need to operate our business without being overly complex. Ease of use and adaption for multiple locations is a bug plus.

Cons

There are 3 things on our "Don't like" list. These items have been on our "Don't like" list since 2013. It's pretty likely that they will remain there since they are not a priority to Pike 13. We continue to struggle with member reporting. Dashboard information is not customizable. We get information that Pike thinks is important, not what we think is important. The merchandise sales portion of the software is not user friendly. POS transactions are multi step time consuming processes, and doubly so if a customer wants to purchase more than 1 item.

Review Source

Response from Pike13

September 28, 2018

Hi Jim, Thank you very much for taking the time to provide this review and your feedback. We appreciate your candor. As we make changes to the product and reporting, we will work with your account manager to ensure we are taking your needs and use cases into consideration. Please continue providing feedback and specific details on what you would like to see so we have something to reference if we make changes to reporting and merchandise. Thank you, Cindy Schneider Manager, Customer Success

SR

Stephanie R.  
Owner/General Manager  
Music  
Used the software for: 2+ years

### "Aweful"

September 19, 2023

2.0

Not user friendly.

Pros

When it works, it's okay but still not right for my business.

Cons

Reporting is difficult. It is not intuitive. It is quite frustrating when it is slow.

Review Source

CI

Christian I.  
Founder  
Sports  
Used the software for: 2+ years

### "Poor development - no improvement in 2 years - Biggest Change was their name to confuse everyone. "

January 27, 2018

2.0

Appointments for coaches, payscale, that's about it.

Pros

works on mobile and ipad through web function, easy to take attendance in sessions, easy to see client images. payscale for paying coaches per client is best feature.

Cons

again, no improvements in two years, hasn't updated any feature for sales, integration, Zapier integration - poor leadership, went to report functions as their key improvement for past two years, but doesn't work, integrate with Zapier or Google Sheets, doesn't allow shared reporting, so each staff person has to customize their own reports leaving a business to have more time on boarding, rather than less time to onboard. Focus was supposed to be easy for people to buy online and is actually the worst software to purchase online for parents of kids in a sports program. Lost thousands of dollars went we went to Front Desk from EZ Facility. As a former ICON Small Business Finalist with Infusionsoft, I DO NOT recommend this software to anyone wanting over per year in revenue. We've had to modify every feature of the software to make it work, would leave in a heartbeat if it didn't waste thousands of dollars in changing.

Review Source

Response from Pike13

February 16, 2018

Hello Christian, Thank you for providing your honest feedback of the software. I know you have been in communication with your account manager and discussed your concerns. Please continue reaching out to him. Thank you, Cindy Schneider Manager, Customer Success

LK

Larry K.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Don't waste your time"

November 18, 2016

2.0

All too common software company switchero. They promise functionality, flexibility, and support, all of which mysteriously vanish once you are invested in the product enough that they hope the energy required to switch products is high enough that you make due with crap you have. They have changed my pricing structure without my permission. They took away functionality despite my protest, and they have began trying to up-sell me on features and functionality that I have not requested nor desire. It's silliness like this that make me want to get into the software business, because apparently you can say whatever you want to make the sale and never actually have to deliver on those promises. The most recent scam is to take away the reporting features I have been using for three years in order to "upgrade" me to a more expensive option that requires more of my time to figure out. Not helpful, not designed to be helpful.

Pros

the sales pitch

Cons

the actual product that came after the sales pitch

Review Source

Response from Pike13

November 21, 2016

Hi Larry, Thanks for the feedback. We're sorry you feel like you have wasted your time using Front Desk. We believe in transparent pricing and will not change a customer's subscription without permission. We are in the process of transitioning from Classic Reporting to New Reporting so business owners can gain better insights about the health of their business. We're happy to make this transition as smooth as possible for your business. Please give our Customer Care team a call at 855-417-7120 and someone on the team will walk you through New Reporting. Best, Kris and the Front Desk team

JG

Jamie G.  
Owner and CEO  
Sports  
Used the software for: 2+ years

### "FrontDeskHQ is the best client software on the market!"

August 22, 2016

5.0

I have been with FDHQ from the very beginning. Not only did they start off with a very solid product, they have improved incrementally over the years. They know their "Why" and do not stray from what they are really good at.

Pros

Ease of use. I can train new staff members very quickly in how to use FDHQ. The mobile functionality is great, too.

Cons

I wish their were billets for class services. That way I could assign different pay rates for each class to the same person for doing different jobs. It would be a lot cleaner of a look if the FDHQ website could be separated by services and embedded into the gym website. Also, this would create a more seamless experience for the user. Courses need to have wait lists.

Review Source

Response from Pike13

August 25, 2016

Hi Jamie, Thanks for your review! I'm glad that you are so happy with Front Desk, and we appreciate that you've stayed with us for so long! Your feedback is important to us as we continue to improve and build our product, and the reporting feature is one of the areas that we're looking at. I am happy to tell you that we very recently rolled out waitlists for classes. Hopefully that will make your life a bit easier! You can see how to enable the feature here: https://frontdeskhq.zendesk.com/hc/en-us/articles/205838123-Enabling-a-Waitlist-on-a-Class Don't hesitate to contact our support team at support@frontdeskhq.com if you have any questions. Sincerely, Katie and the Front Desk Team

Deb S.  
Owner, Yoga Teacher  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Yoga Studio Program"

September 11, 2018

5.0

I have been with Pike13 for over 5 years. They have great customer service and are always open to suggestions. It is user friendly for both staff and clients.

Pros

I like having the options for classes, events and private sessions.

Cons

The reporting is sometimes hard to get just what you are looking for. I would also like to have an option to for different price points on courses and options to sign up for just one date of a series.

Review Source

Response from Pike13

September 12, 2018

Hi Deb, Thank you so much for your review and feedback. We appreciate hearing what our customers like and what they would like to see updated/changed. Please continue working with our team on reporting questions and with requests. Thank you, Cindy Manager, Customer Success

VR

Verified Reviewer  
Program Development Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Pike13 is a great user friendly CRM"

August 7, 2018

5.0

All in all the software was excellent for what we needed. Hated that we outgrew it.

Pros

I like the simplicity of the software. We were able to create training for our other locations with ease. Onboarding was so quick when we hired a new staff member.

Cons

As our company was growing we needed members to be able to go to any location they wanted to and check in with their original account. The software wouldn't allow for this.

Review Source

Response from Pike13

August 17, 2018

Hello, We truly appreciate the review and feedback. So sorry to hear we could not support the growth of your business, but happy we had a chance to work with you as you grew. Best of luck going forward! Thank you, Cindy Schneider Manager, Customer Success

RP

Richard P.  
President  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Excellent software rich with features"

August 22, 2016

5.0

We've been using FD for 3 years and we have grown to rely on it and trust it. We especially like the thoughtfulness of features like time zone support that its competitors do NOT have.

Pros

It is scalable and there is plenty of room for us to grow into it. The new bulk enrollment feature makes it easier than ever.

Cons

No customer service telephone support. Can't tag plans and passes so they appear where you want them in the menu which forces you to make custom HTML menus. Clients sometimes find the interface confusing mainly because you can't just sign up for a class or workshop without going to the date of that class or work shop first.

Review Source

Response from Pike13

August 26, 2016

Hi Richard, Thanks so much for your review! I'm happy you're enjoying Front Desk so far and we really appreciate your feedback. I would like to schedule a call with you to address your concerns and share some upcoming updates to our customer service offerings. To schedule a time that works well for you, please email me at support@frontdeskhq.com and reference my reply to your review. I look forward to hearing from you! Best, Kris Knowles Manager, Customer Care at Front Desk

JJ

Jess J.  
  
  
Used the software for:

### "NEVER SIGN UP WITH THEM"

December 2, 2015

1.0

THIS IS THE FIRST TIME WRITING A REVIEW IN MY LIFE! They don't care about your company. If you ask questions and want them to help you, they get mad and accuse you! If you want them to cancel, they charge you! In the beginning, the sale rep Andrew Clark was great with providing information about their software. Every questions I had, he answered and gave great promises. FYI, I researched for a gym management software for 2 years and finally made a decision. I was forwarded to Halina and she gave me 2 30 minutes training session. I didn't like it because when I was about to start to learn about the software, the training session ended. She was always in a hurry to end the training. Then I spoke with Chris, the migration team who was going to migrate all of my 400 clients for free. Then he said, he can't and will have to charge me for it, which was different from what was told by Andrew. But I didn't feel comfortable giving out all the credit card info to them so I said I will fill out the credit card information. Moreover, I gave my merchant account to connect it to the software 3 weeks ago and still haven't connected it. So, I asked to cancel my account because nothing was being done but just accusing me because I had a one busy week! So they said, they will extend the free trial for until January of next year. So I said that fine. I tried to work with them but still didn't work out. So I said to cancel my account. NEXT THING YOU KNOW, THEY CHARGED ME! I called Andrew, he hung up the phone on me. I called again, sent me to voicemail. They don't care about your company. If you ask questions and want them to help you, they get mad at you! If you want them to cancel, they charge you!

Review Source

Response from Pike13

December 3, 2015

Hi Jess, Our team is sorry for any inconvenience - that's the last thing we want to do. We've issued a refund to your account. If you'd like to continue with the complimentary late-start date and training package, please respond to our email. Or let us know if you'd rather cancel your account. Either way we're happy to help! As discussed, Front Desk values you and your clients' security and is PCI Compliant, so we are unable to manually input your client information due to the way in which the information is stored. If you're still interested, please reply to the Director of Customer Success, Todd. You should have an email from him in your inbox. If it's buried, just email support@frontdeskhq.com and they can connect you! Best, The Front Desk team

MF

Michelle F.  
General Manager  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Good depending on needs"

March 27, 2021

3.0

Pike 13 did not suit our needs. We weren’t able to get valuable reports, customer service was less than average and the back end was not decreasing our admin time.

Pros

It has an app which was liked by our staff. Duplicating a session and editing it was easy for repeating classes.

Cons

No ability to do payment plans, enroll multiple students at one time, do auto discounts. It would work better for a gym/studio but did not work well for our mostly youth programming. Was impossible to get financial info (credit card fee report) from them.

Review Source

Response from Pike13

March 31, 2021

Hi Michelle, Thank you so much for providing such a candid review of our product. I am sorry we did not work for your business' needs on the client side for bulk enrollment or multiple child enrollment. We also appreciate the feedback regarding payment plans for courses. We wish you the best of luck going forward and appreciate the time you spent with Pike13. Thank you, Cindy Schneider Director of Customer Success

JJ

Jeramiah J.  
Personal Trainer  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Pretty good, a bit overpriced."

December 7, 2018

4.0

Pros

Pike 13 is super intuitive and easy to use. If it has the function, you'll be able to find it and utilize it rather easily. Customer service was always quick to respond to my needs, although it was limited to emails only -- no call center.

Cons

For the overall functionality compared to other brands, I think Pike13 is overpriced. Also, the ability to put training plans on hold was supposedly a feature this software had, but it didn't work correctly; it gave my clients significantly more sessions than they had paid for. Pike13 admitted to me that it didn't work correctly and said they didn't have the resources to make the fix anytime soon. As an independent trainer I needed the ability to put training plans on hold for when I or my client's went on vacation, got sick, etc., so I found another software provider at a much lower cost.

Review Source

Response from Pike13

December 10, 2018

Hi Jeramiah, Thank you for your feedback. We are sad to see you go, but understand you need to do what is best for your business. We appreciate you taking the time to review our product. Thank you, Cindy Schneider Manager, Customer Success

BB

Ben B.  
President  
Music  
Used the software for: 2+ years

### "Just not worth the headache"

June 23, 2019

2.0

Software should make life easier. My life was easier before Pike13. If I were to identify one single limiting factor in the growth of our school it would be Pike 13.

Pros

I basically works, if you can spend the time managing the system. The API is a major plus.

Cons

I've been using Pike13 since it was Front Desk. I signed up for an account Jun January 2015. The system uses proprietary billing, so you can't easily move to another system. It's been nothing but trouble since we started using it. Its not intuitive and the system has many ridiculous limitations.

Review Source

Response from Pike13

July 1, 2019

Hi Ben, I am sorry to hear that Pike13 does not work for your music school. We understand that you need to do what is best for your business and hope you find a solution that better fits your needs. Please provide specific limitations to your account manager. Thank you, Cindy Schneider Director of Customer Success

AA

Aroua A.  
Operation manager  
Sports  
Used the software for: 2+ years

### "A great software"

January 22, 2022

5.0

Great experience

Pros

Efficacity And rapidity Suport system

Cons

When the syste IS doun or there IS updates take tomuch Time to back to normal

Review Source

JW

JT W.  
Head Coach/Owner  
Sports  
Used the software for: 2+ years

### "Pike13 works well for us"

September 5, 2018

4.0

It's been great. I think I've been a client for at least 4 years or so. Great customer service and an overall ease of use. Thanks, guys.

Pros

I love the look. It fits very well with the layout of our website. Customer service is always awesome and is always right on with their "fixes" and have even helped me with work arounds that they didn't initially have answers for.

Cons

I feel like you guys are pretty good about keeping up with customer needs. I've run into a few issues over the years of Pike13/Front Desk just not having a solution for my issues but in most every case I blame that on our business. We do a lot of different things with our Youth Program and it's hard to expect one service to meet all of our needs.

Review Source

Response from Pike13

September 6, 2018

Hi J.T., Thank you so much for your review and feedback. We truly appreciate you and your business. Please continue to reach out to customer care and your account manager. We do track all of the suggestions we receive and it is good to know use cases as we make enhancements to our product. Thank you, Cindy Schneider Manager, Customer Success

David A.  
Owner  
  
Used the software for: 1-2 years

### "Software is Stagnant - No significant improvements in over a year"

January 4, 2018

1.0

Pros

It has good uptime. It doesn't charge per-user or per-staff. That is a pleasant difference. Not much else.

Cons

Super slow. Reporting functionality is lousy. Doesn't integrate with other services, particularly Zapier. Waivers generated are flawed and have cost me hundreds of dollars in lost revenue.

Review Source

Response from Pike13

February 16, 2018

Hi David, I am sorry to hear you are dissatisfied with our software. We appreciate your feedback and honesty. Your account manager reached out to you shortly after the review was left. I hope you have had a chance to connect with him and discuss things. Thank you, Cindy Schneider Manager, Customer Success

SH

Serenity H.  
Studio Business Operations  
Performing Arts  
Used the software for: 1-2 years

### "New User Review (1 year)"

September 25, 2018

4.0

For the amount of Clients and Staff we have, the program simplicity is much needed and great for our community. Customer Service and Set-up/Account Rep are quick to respond, friendly, and work with you to get things resolved. This is one of the main reasons we enjoy Pike13 for our business so far. Although we are waiting for some better feature/functionality developments to give it all 5 stars.

Pros

Customer Service is superb and best in the business. Ease and simplicity in teaching staff and clients to use on front and back ends. Notices posted at the Top of Pike13 when developments/updates are coming.

Cons

As a newer product, features need development to increase efficiency. The ease of use can also hinder needed functions when trying to make things too minimal. Examples: App, Kiosk, Services, No Charge Services, Use of Gift Certificates, etc.

Review Source

Response from Pike13

October 3, 2018

Hi Serenity, Thank you so much for your review and feedback. We all enjoy working with you and your team. We value your use cases and feedback, so please continue to share that with our customer care team and your account manager. While we cannot make all changes, as we make enhancements, it is great to understand how the product is used and the functionalities desired. Thank you, Cindy Schneider Manager, Customer Success

CM

Christian M.  
Yoga School Leader  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Great Yoga School Management Software"

August 22, 2016

5.0

In the past we have used a couple of other yoga studio management softwares, including Mind Body Online. A little more than a year ago we switched to Front Desk and we have never had second thoughts. This software is at the same time intuitive and powerful.

Pros

\- Easy to use and does what it is supposed to - An incredibly powerful integration with Mail Chimp that allows you to programme automated emails based on member/customer activity. - Great reporting - Customisable customer site / front end - PayPal integration

Cons

\- A few features of minor importance are still missing

Review Source

Response from Pike13

August 25, 2016

Hi Christian, Thanks for your review! I'm glad that you have been so happy with your switch to Front Desk - we love hearing that! Please feel free to let us know how you think we could improve your experience with Front Desk. Your feedback is important to us as we continue to build our product. And as always, don't hesitate to contact our support team at support@frontdeskhq.com if you have any issues or questions. Sincerely, Katie and the Front Desk Team

GH

Greg H.  
Founder  
Hospital & Health Care  
Used the software for: 2+ years

### "Success with FrontDesk"

August 24, 2016

5.0

Allows us to automate processes that normally require hours of Labour. Best user interface on the market and none of their competitors come close to the end user experience as Front Desk has.

Pros

\-User Interface -Intuitiveness -Customization of appearance -Logical approach to page progressions from the front and back end of the software

Cons

\*Important to note that although constructive, these aren't the key features to Front Desk's software and are just based on our needs as a business. -no virtual storefront for clients purchasing merchandise -The only unintuitive feature in the software is the sign in kiosk -No perfect merchant integration solution

Review Source

Response from Pike13

August 25, 2016

Hi Greg, Thanks so much for your review! I'm glad that you've had such a great experience with Front Desk. Your feedback is important to us as we continue to improve and build our product. Don't hesitate to contact our support team at support@frontdeskhq.com if you ever have any questions or experience any issues. Sincerely, Katie and the Front Desk Team

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