# Page 3 | Pike13 Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Pike13 the right Class Registration solution for you? Explore 140 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/225933/Pike13/reviews

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Pike13

4.1 (140)

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Last updated March 13th, 2026

# Page 3 - Reviews of Pike13

## Showing most helpful reviews

Showing 51-75 of 140 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Preoduct Manager  
Management Consulting  
Used the software for: 1-2 years

### "Gets the Job Done"

November 27, 2018

4.0

Pros

User-friendly for end users to book classes. On the company side also user-friendly to administer classes and sessions.

Cons

The back end reporting functionality is cumbersome and not user-friendly. Makes analytics challenging​.

Review Source

Response from Pike13

November 30, 2018

Hello, Thank you for providing feedback. If you are interested in discussing your reporting concerns, please reach out to our team at help@pike13.com. Our team is happy to set up a call to go over your questions. Thank you, Cindy Schneider Manager, Customer Success

SB

Shannon B.  
CYO  
Hospital & Health Care  
Used the software for: 6-12 months

### "Great Software. Improves our Business!"

August 22, 2016

5.0

Front Desk is awesome. Great, easy interface that maximizes the potential for our business. We have been able to manage our clients more efficiently and haven't even reached the tip of the iceberg on what we can do with the functionality.

Pros

Easy to use. Great reporting. Extensive capacity on capabilities for varied business models. Makes life a heck of a lot easier!

Cons

Depending on the customer service rep you get will depend on your service. Overall we have had an incredible time with their customer service, however sometimes they can be short with you and not fully answer your questions (to be fair- I have a lot of them so I would be short with me too). My only wish is that we had a little more offering of phone calls or webinars to review some more complex solutions.

Review Source

Response from Pike13

August 26, 2016

Hi Shannon, Thanks so much for your review! I'm glad you're enjoying Front Desk so far and we really appreciate your feedback. We're sorry you haven't had an amazing customer service experience with every member of our team and I would like to schedule a call with you to discuss your experience in greater detail. To schedule a time that works well for you, please email me at support@frontdeskhq.com and reference my reply to your review. I look forward to speaking with you! Best, Kris Knowles Manager, Customer Care at Front Desk

VR

Verified Reviewer  
Small Business Consultant  
Management Consulting  
Used the software for: 1-2 years

### "It works flawlessly and customer support is great"

December 21, 2017

5.0

I don't need to spend a lot of time on issues. It works well and integrates with my email marketing.

Pros

It's very easy to use and the migration from another software system was easy. We had a lot of support. The training was great and they get back to us quickly when we need help.

Cons

I wish the online store for merchandise was viewable for clients and it would be great if the app had notifications for marketing and promotion for students.

Review Source

AM

Al M.  
Founder  
  
Used the software for:

### "Good software with some growing pains"

September 3, 2014

3.0

Does many things well BUT lacks owner/manager total control. My major gripe is the lack of giving the owner complete control (customization) of all aspects of the financials per client. My business model is monthly plans where a client trains 8-12x/month with a contract commitment of 3, 6, to 12 months. Here are some gripes: 1) Partial Payments: 2) Flexibility of Plans/contracts: 3) Scheduler: Here are my applause points: 1) Customer service: 2) Client Communication: 3) Flexible monthly rate: 4) Online documents: In conclusion: A good software with some growing pains. Front Desk has the potential to be one of the best. The payment/billing aspect is where I had the most issues due to that lack of per client customization. Allow one to change a due date that is reflective in the billing cycle and the plan without having the user to jump through hoops. Allow user to add (by picking time slot), change, cancel, view remaining sessions. Allow the user to accept partial payments and the ability for software to reflect the accuracy of payments per client.

Review Source

Response from Pike13

September 3, 2014

We appreciate the review and kind words! A few of the things you touched on... Regarding partial payments, many Front Desk businesses have requested this feature in various ways¿as account balances, deposits on courses, split payments, and gift cards. So we share your passion about getting it done as quickly as possible. That said, payments-related features require extra attention. As you can understand, we need to be especially careful about mapping out every angle to make sure that financial data is totally safe. Our goal is to have a solution in place by late fall. When it comes to the flexibility of plans, we have many possible ways to configure your client plans to fit your business, but at this time plans with a specified number of visits per month will refresh at the beginning each calendar month opposed to a chosen billing date. This isn't an issue many of our clients face and/or they've been able to work around. We hope to be able to fill this need 100% in the future.

JB

James B.  
Business owner  
Alternative Medicine  
Used the software for: 1-2 years

### "Great service"

February 12, 2020

5.0

Over all, as my first booking software, I loved it. It was great.

Pros

\[SENSITIVE CONTENT HIDDEN\] first off all, the account manager helped me a lot. thank you. Secondly, the system works great, it has many great features and I enjoyed using it.I was able to easily figure every piece of the system out with relative ease. Also, love the widget feature.

Cons

It wasn't always easy to get ahold of someone to help with issues.

Reason for choosing Pike13

I don't remember

Review Source

Response from Pike13

February 18, 2020

Hi James, Thank you so much for taking the time to review our product and providing feedback. We appreciated having you as a customer and wish you the best going forward. Thank you, Cindy Schneider Director of Customer Success

RO

Robert O.  
Athlete Services Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Front Desk Review"

September 5, 2018

5.0

I use the system daily for membership management, product sales, and analytics. When I have an issue, I send an email to support and almost immediately get an email response saying my request was received. Then q direct me mail from a support engineer follows soon afterwards. I've used it for 2 years and rarely have any major issues. It is quite reliable and now with the mobile apps, makes using the system that much easier.

Pros

Cloud based with extensive documentation and very reliable customer support.

Cons

Non integration with Square technology. We are now using Square for some merchandise sales and it would be nice to have the two work together, with Pike13 being the source of all data.

Review Source

Response from Pike13

September 6, 2018

Hi Robert, Thank you so much for taking the time to provide a review and feedback. We enjoy working with you and value your business. Thank you, Cindy Schneider Manager, Customer Success

JM

Jordan M.  
General Manager  
Education Management  
Used the software for: 6-12 months

### "I love Front Desk! "

March 19, 2017

5.0

I spent months reading online reviews about scheduling softwares and I trialed dozens of them. Front Desk is the only software with huge flexibility, incredible customer support, and a Point of Sale system built in. There are many softwares that look enticing at the beginning, but once you get into the nuicences of running a business through them, you realize how important customer support is. Front Desk has a rockstar team based in Seattle that knows my business, has infinite patience, and has excellent communication skills.

Pros

point of sale built in, ease of use, ability to schedule appointments, classes and courses, a simple app for smartphones, awesome and friendly customer service.

Cons

The only thing I can't currently do with this software is restrict clients by age (birthday). For example if I want to run a summer camp for 6-12 year olds, a 5 year old could register if the parent chooses to ignore our requirements.

Review Source

Response from Pike13

March 23, 2017

Thank you, Jordan. We're glad you are enjoying Front Desk so far. We appreciate your feedback and will keep it in mind as we continue to improve our service offering. As always, please let us know if there is anything else we can do to support your business. Best, Kris and the Front Desk team

VR

Verified Reviewer  
Profesor  
Music  
Used the software for: 1-2 years

### "Mejorable"

January 8, 2023

3.0

Pros

Poder tener acceso a mi horario y comprobar disponibilidad de aulas.

Cons

Los tiempos de carga para cualquier gestión desde el dispositivo móvil lo hacen muy tedioso.

Review Source

VR

Verified Reviewer  
Certified Personal Trainer  
  
Used the software for: 1-2 years

### "Simple and just what I need"

January 25, 2018

5.0

Pros

This software is very easy to use and very simple which made it easy to learn. I enjoy using the communication features to work with my team.

Cons

I do enjoy the simplicity and user interface but would like to see more custom features in the future.

Review Source

LC

Logan C.  
Piano Teacher  
Music  
Used the software for: 6-12 months

### "I love Pike13!"

January 21, 2022

5.0

Pros

It makes it super easy to keep track of my teaching schedule for the day and communicate between our staff in real time.

Cons

Maybe the website could refresh a little bit more often, to show real-time changes. That's a very minor issue, and that might not be desirable of it makes the software heavy on CPU.

Review Source

KB

Kyle B.  
DC  
  
Used the software for: 2+ years

### "This has definitely got the job done."

April 4, 2018

5.0

Pros

The user interface is great. It makes it easy to see schedules for multiple providers and the whole schedule for the week

Cons

The things that I could see you change would be adding Moore applications for software that can interface with it.

Review Source

Response from Pike13

April 5, 2018

Hi Kyle, Thank you so much for your review and feedback. We really appreciate it! As we make changes and improvements to the platform, we will be sure to keep you updated. Thank you, Cindy Schneider Manager, Customer Success

MK

Malhar K.  
Science Specialist Educator  
E-Learning  
Used the software for: 6-12 months

### "Wonderful program "

January 23, 2022

5.0

Pros

Easy to use, the scheduling works perfectly

Cons

There is really nothing I don’t like about this software. It’s a wonderful easy to use software.

Review Source

WS

William S.  
Owner  
Recreational Facilities and Services  
Used the software for: 2+ years

### "Intuitive, powerful, affordable software"

October 24, 2018

5.0

Pike13 has allowed me to grow from scratch to over 2000 clients and has performed equally well every step of the way. It seemlessly integrates with my credit card capture system and makes reporting simple and also helps notify me of any issue I may need to deal with.

Pros

The ease of use such as navigating through different "sections", the powerful reporting capabilities, and the stable, dependable platform.

Cons

the calendar function (scheduling) is somewhat cumbersome

Review Source

Response from Pike13

November 8, 2018

Hi William, Thank you very much for your review and feedback regarding scheduling. We value your business and your input. Thank you, Cindy Schneider Manager, Customer Success

MW

Michael W.  
CEO  
Sports  
Used the software for: 2+ years

### "Pike 13 at CrossFit Jääkarhu, Austin, TX"

October 22, 2018

5.0

Pike 13 is a great platform for our gym - we are able to run any and all necessary reports that we needs to keep track of and stay on top of our business metrics and our clients!

Pros

Customer service is A++. Ease of use and functionality is a close second!

Cons

Can be difficult to make big batch changes on the back end, but customer service and support is always available if we need them to help or assist!

Review Source

Response from Pike13

October 26, 2018

Hi Michael, Thank you so much for your review. We appreciate it very much! You have been a joy to work with since day one and we value your partnership. Thank you, Cindy Schneider Manager, Customer Success

KB

Katelyn B.  
Director of Marketing  
  
Used the software for: 2+ years

### "We are so grateful to have found Pike13 and to provide our owners with such user-friendly software."

April 17, 2018

5.0

A user-friendly platform that cuts down on day-to-day business tasks.

Pros

We love how easy Pike13 is to navigate. Time spent on day-to-day admin work for our franchise owners has been reduced drastically so they are able to spend more time on building their business.

Cons

Some features could be structured better for franchisors, such as mass customization and locking features.

Review Source

Response from Pike13

April 19, 2018

Hi Katelyn, Thank you so much for the kind words and your feedback on the franchise capabilities. We value you all and appreciate your continued partnership. Thank you, Cindy Schneider Manager, Customer Success

TF

Tanja F.  
Studio owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "I love Pike13 and clients really love it too"

June 5, 2018

5.0

saves me a lot of time!!

Pros

the way it looks and what i can do with it.. how easy it is to set up services and plans it's very responsive and i like the business app

Cons

the new report system also when you're busy in an account and for instance you've changed something then it takes you all the way back to the start.. there's no app for clients

Review Source

Response from Pike13

June 11, 2018

Hi Tanja, Thank you for your review and feeback! We value hearing what our customers like and the areas we need to focus on for improvement. Thank you, Cindy Schneider Manager, Customer Success

JR

Jennifer R.  
Founder/Coach/Athlete  
  
Used the software for:

### "Thank You Front Desk!!!"

June 10, 2014

5.0

As a USA Triathlon Level I Coach, who supplements strength training classes into workouts for athletes, I needed to organize my schedule and make it easier for me. During the weeks, I have One on One clients, along with The Strongest Mile Classes, and Pool WOD's. During the weekends, I was offering Pose Method Running Clinics, The Strongest Mile Seminars, Pool WOD's and 5k's. I couldn't keep up with who was coming to what and when. I knew about other calendars for businesses but I was not a fan. My web designer suggested I get on the Apple Store App and look around. Not sure what I plugged in but there was 'Front Desk.' It looked simple. It looked clean. It looked fresh. I did some research, chatted with Front Desk and reached out to a CrossFit Gym in Dallas for their opinion. I was hooked. Front Desk staff has been absolutely WONDERFUL with my business and this journey. Since, I am not your 'typical gym', who has classes all through the week, it was something different that we had to work with. I have my triathletes sign up with Front Desk, so they have reoccurring payments. I have The Strongest Mile classes and the Pool WOD's athletes sign up on Front Desk, so I can keep them accountable. I have my runners sign up for the Pose Clinics because I do those all over town. If you want a calendar for your business, I highly recommend Front Desk. They will do everything to help you out! I have ALWAYS had positive response from them. If it isn't fixed, they will figure it out. Thank you Front Desk for taking care of my business and making my life a lot easier! ~Jennifer Rulon USA Triathlon Level I Coach Pose Method Running Coach The Strongest Mile Founder/Coach www.jenrulon.com

Review Source

HS

Heather S.  
Owner  
Sports  
Used the software for: 1-2 years

### "I am THE WORST when it comes to technology, but I know we couldn't do it without Pike."

June 1, 2018

4.0

running our business remotely

Pros

NOTHING compares to your support. We are a small gym so as the owner/operator, I ma also the person handling all things with Pike. Without her I would have to return to MindBody and I do not want to do that. It is lifesaving to know I have a lifeline when I don't understand something.

Cons

The time it takes to get a notification in my inbox that someone hasn't paid their billing months. Reporting is clunky for me as I try to use the filters.

Review Source

Response from Pike13

June 5, 2018

Hi Heather, Thank you so much for the review and the feedback. We really enjoy working with you and seeing your business grow! Thank you, Cindy Schneider Manager, Customer Success

SU

Scott U.  
Owner  
Sports  
Used the software for: 2+ years

### "CrossFit Threefold review "

November 6, 2018

5.0

Overall we are satisfied as any problems we had were resolved

Pros

Client kiosk and seperate business app Our account manager has bee excellent to work with

Cons

There had been some glitches on our iPad that when we had kiosk sign in up would transfer to business side of things causing a security breach with our athletes information

Review Source

Response from Pike13

November 14, 2018

Hi Scott, Thank you for taking the time to provide a review and share your experience with us. We appreciate it very much! Thank you, Cindy Schneider Manager, Customer Success

DL

David L.  
President  
Education Management  
Used the software for: 1-2 years

### "Support 5 Stars - application needs more specific business functions"

February 16, 2017

4.0

I spent a great deal of time searching for a scheduling app for my music school. FD is the only one that fit into my business model. The BEST aspect is their customer support. This is the most important aspect of a software company.

Pros

Reporting functionality and BEST Customer Service

Cons

Application is not as user friendly as it should be.

Review Source

Response from Pike13

February 17, 2017

Hi David, Thanks for your feedback about Front Desk and your experience working with our customer support team. I see that my team has received your input regarding ease of use regarding your business model and we are keeping it under consideration as we improve Front Desk. In the meantime, please let us know if there is anything else we can do to help. Best, Kris and the Front Desk team

JP

Joe P.  
owner  
Facilities Services  
Used the software for: 2+ years

### "station ahtletics "

September 28, 2018

5.0

wonderful customer service very helpful and respond very quickly.

Pros

Great software for multi gym owner. Easy to transfer info and get accurate information

Cons

was a little challenging for myself to learn but i am not super tech savy.

Review Source

Response from Pike13

October 1, 2018

Hi Joe, Thank you so much for taking the time to provide a review. We appreciate it very much. It is also great to see your growth over the last year and we're excited to see what happens over this next year! Thank you, Cindy Schneider Manager, Customer Success

Rochelle J.  
  
Real Estate  
Used the software for:

### "LOVE FRONTDESKHQ! "

September 3, 2014

5.0

I had Mind/Body in the past and switch after poor service from them, My web designer suggested Frontdeskhq and I am so glad he did. I have contacted customer service many times (sorry) but have always felt like they truly wanted to help me, even if they didn't have the function I wanted, they made sure to tell me how to use what I had the best way. Its half the price of mind/body and twice as good! I feel like Frontdeskhq is a partner in my company not a software program I pay to use. They want me to succeed as much as I do. My company is www.thepolebarnstudio.com feel free to check it out.

Pros

The many applications available to quickly promote on Social Media and the many options to customize my page.

Cons

They are a newer company so not everything is in place, but they are working on it and take all suggestions seriously.

Review Source

RS

Rebeka S.  
Self  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Pike13"

July 19, 2019

5.0

Pros

I used Pike13 because the ballet studio where my daughter took lessons used it for tuition. I had no issues or confusion using the platform and it seemed secure and very user-friendly. I felt comfortable storing my credit card information for repeated use.

Cons

As a user, I had no obvious problems with this software. I don't know how it is to set up on the administrator end, but if the user end is an indication I'm sure it's very intuitive to use.

Review Source

Response from Pike13

July 22, 2019

Hi Rebeka, Thank you for leaving a review. It is always great to see how the user experience is for the clients of our customers. Thank you, Cindy Schneider Director of Customer Success

JC

Julie C.  
Owner  
Sports  
Used the software for: 1-2 years

### "Great software for a small business"

February 21, 2017

4.0

I've been with Front Desk for well over a year and I've been VERY happy with the software and most of all the customer service and support. Very pleased with how responsive they are and how quickly enhancements and upgrades have been made.

Pros

Ease of use from the customer's stand point

Cons

Amount of data entry due to the size of my business and the limited functionality of the software in payroll and in the services.

Review Source

Response from Pike13

February 21, 2017

Hi Julie, Thanks for your feedback regarding your experience using Front Desk. We're glad you are happy with our platform and customer service. Please let us know if there is anything we can do to help. Best, Kris and the Front Desk team

GB

Gia B.  
Franchise Support Specialist/Fitness Team  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "The support staff at Pike13 are extremely helpful! "

April 25, 2018

5.0

Pros

The fact that I can look up anything I don't know how to do in their Help Center. Anything beyond that, I can contact their support team for more details.

Cons

Perhaps a simpler way to pull reports. It was a learning curve with all the filters, but once you get in there, it gets easier.

Review Source

Response from Pike13

April 26, 2018

Hi Gia, Thank you so much for the review and the feedback. We value you as our partners! Thank you, Cindy Manager, Customer Success

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