# Page 3 | Pike13 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Pike13 the right Class Registration solution for you? Explore 140 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/225933/Pike13/reviews --- Pike13 4.1 (140) [View alternatives](https://www.capterra.com/p/225933/Pike13/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Pike13 ## Showing most helpful reviews Showing 51-75 of 140 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Preoduct Manager Management Consulting Used the software for: 1-2 years ### "Gets the Job Done" November 27, 2018 4.0 Pros User-friendly for end users to book classes. On the company side also user-friendly to administer classes and sessions. Cons The back end reporting functionality is cumbersome and not user-friendly. Makes analytics challenging​. Review Source Response from Pike13 November 30, 2018 Hello, Thank you for providing feedback. If you are interested in discussing your reporting concerns, please reach out to our team at help@pike13.com. Our team is happy to set up a call to go over your questions. Thank you, Cindy Schneider Manager, Customer Success SB Shannon B. CYO Hospital & Health Care Used the software for: 6-12 months ### "Great Software. Improves our Business!" August 22, 2016 5.0 Front Desk is awesome. Great, easy interface that maximizes the potential for our business. We have been able to manage our clients more efficiently and haven't even reached the tip of the iceberg on what we can do with the functionality. Pros Easy to use. Great reporting. Extensive capacity on capabilities for varied business models. Makes life a heck of a lot easier! Cons Depending on the customer service rep you get will depend on your service. Overall we have had an incredible time with their customer service, however sometimes they can be short with you and not fully answer your questions (to be fair- I have a lot of them so I would be short with me too). My only wish is that we had a little more offering of phone calls or webinars to review some more complex solutions. Review Source Response from Pike13 August 26, 2016 Hi Shannon, Thanks so much for your review! I'm glad you're enjoying Front Desk so far and we really appreciate your feedback. We're sorry you haven't had an amazing customer service experience with every member of our team and I would like to schedule a call with you to discuss your experience in greater detail. To schedule a time that works well for you, please email me at support@frontdeskhq.com and reference my reply to your review. I look forward to speaking with you! Best, Kris Knowles Manager, Customer Care at Front Desk VR Verified Reviewer Small Business Consultant Management Consulting Used the software for: 1-2 years ### "It works flawlessly and customer support is great" December 21, 2017 5.0 I don't need to spend a lot of time on issues. It works well and integrates with my email marketing. Pros It's very easy to use and the migration from another software system was easy. We had a lot of support. The training was great and they get back to us quickly when we need help. Cons I wish the online store for merchandise was viewable for clients and it would be great if the app had notifications for marketing and promotion for students. Review Source AM Al M. Founder Used the software for: ### "Good software with some growing pains" September 3, 2014 3.0 Does many things well BUT lacks owner/manager total control. My major gripe is the lack of giving the owner complete control (customization) of all aspects of the financials per client. My business model is monthly plans where a client trains 8-12x/month with a contract commitment of 3, 6, to 12 months. Here are some gripes: 1) Partial Payments: 2) Flexibility of Plans/contracts: 3) Scheduler: Here are my applause points: 1) Customer service: 2) Client Communication: 3) Flexible monthly rate: 4) Online documents: In conclusion: A good software with some growing pains. Front Desk has the potential to be one of the best. The payment/billing aspect is where I had the most issues due to that lack of per client customization. Allow one to change a due date that is reflective in the billing cycle and the plan without having the user to jump through hoops. Allow user to add (by picking time slot), change, cancel, view remaining sessions. Allow the user to accept partial payments and the ability for software to reflect the accuracy of payments per client. Review Source Response from Pike13 September 3, 2014 We appreciate the review and kind words! A few of the things you touched on... Regarding partial payments, many Front Desk businesses have requested this feature in various ways¿as account balances, deposits on courses, split payments, and gift cards. So we share your passion about getting it done as quickly as possible. That said, payments-related features require extra attention. As you can understand, we need to be especially careful about mapping out every angle to make sure that financial data is totally safe. Our goal is to have a solution in place by late fall. When it comes to the flexibility of plans, we have many possible ways to configure your client plans to fit your business, but at this time plans with a specified number of visits per month will refresh at the beginning each calendar month opposed to a chosen billing date. This isn't an issue many of our clients face and/or they've been able to work around. We hope to be able to fill this need 100% in the future. JB James B. Business owner Alternative Medicine Used the software for: 1-2 years ### "Great service" February 12, 2020 5.0 Over all, as my first booking software, I loved it. It was great. Pros \[SENSITIVE CONTENT HIDDEN\] first off all, the account manager helped me a lot. thank you. Secondly, the system works great, it has many great features and I enjoyed using it.I was able to easily figure every piece of the system out with relative ease. Also, love the widget feature. Cons It wasn't always easy to get ahold of someone to help with issues. Reason for choosing Pike13 I don't remember Review Source Response from Pike13 February 18, 2020 Hi James, Thank you so much for taking the time to review our product and providing feedback. We appreciated having you as a customer and wish you the best going forward. Thank you, Cindy Schneider Director of Customer Success RO Robert O. Athlete Services Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Front Desk Review" September 5, 2018 5.0 I use the system daily for membership management, product sales, and analytics. When I have an issue, I send an email to support and almost immediately get an email response saying my request was received. Then q direct me mail from a support engineer follows soon afterwards. I've used it for 2 years and rarely have any major issues. It is quite reliable and now with the mobile apps, makes using the system that much easier. Pros Cloud based with extensive documentation and very reliable customer support. Cons Non integration with Square technology. We are now using Square for some merchandise sales and it would be nice to have the two work together, with Pike13 being the source of all data. Review Source Response from Pike13 September 6, 2018 Hi Robert, Thank you so much for taking the time to provide a review and feedback. We enjoy working with you and value your business. Thank you, Cindy Schneider Manager, Customer Success JM Jordan M. General Manager Education Management Used the software for: 6-12 months ### "I love Front Desk! " March 19, 2017 5.0 I spent months reading online reviews about scheduling softwares and I trialed dozens of them. Front Desk is the only software with huge flexibility, incredible customer support, and a Point of Sale system built in. There are many softwares that look enticing at the beginning, but once you get into the nuicences of running a business through them, you realize how important customer support is. Front Desk has a rockstar team based in Seattle that knows my business, has infinite patience, and has excellent communication skills. Pros point of sale built in, ease of use, ability to schedule appointments, classes and courses, a simple app for smartphones, awesome and friendly customer service. Cons The only thing I can't currently do with this software is restrict clients by age (birthday). For example if I want to run a summer camp for 6-12 year olds, a 5 year old could register if the parent chooses to ignore our requirements. Review Source Response from Pike13 March 23, 2017 Thank you, Jordan. We're glad you are enjoying Front Desk so far. We appreciate your feedback and will keep it in mind as we continue to improve our service offering. As always, please let us know if there is anything else we can do to support your business. Best, Kris and the Front Desk team VR Verified Reviewer Profesor Music Used the software for: 1-2 years ### "Mejorable" January 8, 2023 3.0 Pros Poder tener acceso a mi horario y comprobar disponibilidad de aulas. Cons Los tiempos de carga para cualquier gestión desde el dispositivo móvil lo hacen muy tedioso. Review Source VR Verified Reviewer Certified Personal Trainer Used the software for: 1-2 years ### "Simple and just what I need" January 25, 2018 5.0 Pros This software is very easy to use and very simple which made it easy to learn. I enjoy using the communication features to work with my team. Cons I do enjoy the simplicity and user interface but would like to see more custom features in the future. Review Source LC Logan C. Piano Teacher Music Used the software for: 6-12 months ### "I love Pike13!" January 21, 2022 5.0 Pros It makes it super easy to keep track of my teaching schedule for the day and communicate between our staff in real time. Cons Maybe the website could refresh a little bit more often, to show real-time changes. That's a very minor issue, and that might not be desirable of it makes the software heavy on CPU. Review Source KB Kyle B. DC Used the software for: 2+ years ### "This has definitely got the job done." April 4, 2018 5.0 Pros The user interface is great. It makes it easy to see schedules for multiple providers and the whole schedule for the week Cons The things that I could see you change would be adding Moore applications for software that can interface with it. Review Source Response from Pike13 April 5, 2018 Hi Kyle, Thank you so much for your review and feedback. We really appreciate it! As we make changes and improvements to the platform, we will be sure to keep you updated. Thank you, Cindy Schneider Manager, Customer Success MK Malhar K. Science Specialist Educator E-Learning Used the software for: 6-12 months ### "Wonderful program " January 23, 2022 5.0 Pros Easy to use, the scheduling works perfectly Cons There is really nothing I don’t like about this software. It’s a wonderful easy to use software. Review Source WS William S. Owner Recreational Facilities and Services Used the software for: 2+ years ### "Intuitive, powerful, affordable software" October 24, 2018 5.0 Pike13 has allowed me to grow from scratch to over 2000 clients and has performed equally well every step of the way. It seemlessly integrates with my credit card capture system and makes reporting simple and also helps notify me of any issue I may need to deal with. Pros The ease of use such as navigating through different "sections", the powerful reporting capabilities, and the stable, dependable platform. Cons the calendar function (scheduling) is somewhat cumbersome Review Source Response from Pike13 November 8, 2018 Hi William, Thank you very much for your review and feedback regarding scheduling. We value your business and your input. Thank you, Cindy Schneider Manager, Customer Success MW Michael W. CEO Sports Used the software for: 2+ years ### "Pike 13 at CrossFit Jääkarhu, Austin, TX" October 22, 2018 5.0 Pike 13 is a great platform for our gym - we are able to run any and all necessary reports that we needs to keep track of and stay on top of our business metrics and our clients! Pros Customer service is A++. Ease of use and functionality is a close second! Cons Can be difficult to make big batch changes on the back end, but customer service and support is always available if we need them to help or assist! Review Source Response from Pike13 October 26, 2018 Hi Michael, Thank you so much for your review. We appreciate it very much! You have been a joy to work with since day one and we value your partnership. Thank you, Cindy Schneider Manager, Customer Success KB Katelyn B. Director of Marketing Used the software for: 2+ years ### "We are so grateful to have found Pike13 and to provide our owners with such user-friendly software." April 17, 2018 5.0 A user-friendly platform that cuts down on day-to-day business tasks. Pros We love how easy Pike13 is to navigate. Time spent on day-to-day admin work for our franchise owners has been reduced drastically so they are able to spend more time on building their business. Cons Some features could be structured better for franchisors, such as mass customization and locking features. Review Source Response from Pike13 April 19, 2018 Hi Katelyn, Thank you so much for the kind words and your feedback on the franchise capabilities. We value you all and appreciate your continued partnership. Thank you, Cindy Schneider Manager, Customer Success TF Tanja F. Studio owner Health, Wellness and Fitness Used the software for: 2+ years ### "I love Pike13 and clients really love it too" June 5, 2018 5.0 saves me a lot of time!! Pros the way it looks and what i can do with it.. how easy it is to set up services and plans it's very responsive and i like the business app Cons the new report system also when you're busy in an account and for instance you've changed something then it takes you all the way back to the start.. there's no app for clients Review Source Response from Pike13 June 11, 2018 Hi Tanja, Thank you for your review and feeback! We value hearing what our customers like and the areas we need to focus on for improvement. Thank you, Cindy Schneider Manager, Customer Success JR Jennifer R. Founder/Coach/Athlete Used the software for: ### "Thank You Front Desk!!!" June 10, 2014 5.0 As a USA Triathlon Level I Coach, who supplements strength training classes into workouts for athletes, I needed to organize my schedule and make it easier for me. During the weeks, I have One on One clients, along with The Strongest Mile Classes, and Pool WOD's. During the weekends, I was offering Pose Method Running Clinics, The Strongest Mile Seminars, Pool WOD's and 5k's. I couldn't keep up with who was coming to what and when. I knew about other calendars for businesses but I was not a fan. My web designer suggested I get on the Apple Store App and look around. Not sure what I plugged in but there was 'Front Desk.' It looked simple. It looked clean. It looked fresh. I did some research, chatted with Front Desk and reached out to a CrossFit Gym in Dallas for their opinion. I was hooked. Front Desk staff has been absolutely WONDERFUL with my business and this journey. Since, I am not your 'typical gym', who has classes all through the week, it was something different that we had to work with. I have my triathletes sign up with Front Desk, so they have reoccurring payments. I have The Strongest Mile classes and the Pool WOD's athletes sign up on Front Desk, so I can keep them accountable. I have my runners sign up for the Pose Clinics because I do those all over town. If you want a calendar for your business, I highly recommend Front Desk. They will do everything to help you out! I have ALWAYS had positive response from them. If it isn't fixed, they will figure it out. Thank you Front Desk for taking care of my business and making my life a lot easier! ~Jennifer Rulon USA Triathlon Level I Coach Pose Method Running Coach The Strongest Mile Founder/Coach www.jenrulon.com Review Source HS Heather S. Owner Sports Used the software for: 1-2 years ### "I am THE WORST when it comes to technology, but I know we couldn't do it without Pike." June 1, 2018 4.0 running our business remotely Pros NOTHING compares to your support. We are a small gym so as the owner/operator, I ma also the person handling all things with Pike. Without her I would have to return to MindBody and I do not want to do that. It is lifesaving to know I have a lifeline when I don't understand something. Cons The time it takes to get a notification in my inbox that someone hasn't paid their billing months. Reporting is clunky for me as I try to use the filters. Review Source Response from Pike13 June 5, 2018 Hi Heather, Thank you so much for the review and the feedback. We really enjoy working with you and seeing your business grow! Thank you, Cindy Schneider Manager, Customer Success SU Scott U. Owner Sports Used the software for: 2+ years ### "CrossFit Threefold review " November 6, 2018 5.0 Overall we are satisfied as any problems we had were resolved Pros Client kiosk and seperate business app Our account manager has bee excellent to work with Cons There had been some glitches on our iPad that when we had kiosk sign in up would transfer to business side of things causing a security breach with our athletes information Review Source Response from Pike13 November 14, 2018 Hi Scott, Thank you for taking the time to provide a review and share your experience with us. We appreciate it very much! Thank you, Cindy Schneider Manager, Customer Success DL David L. President Education Management Used the software for: 1-2 years ### "Support 5 Stars - application needs more specific business functions" February 16, 2017 4.0 I spent a great deal of time searching for a scheduling app for my music school. FD is the only one that fit into my business model. The BEST aspect is their customer support. This is the most important aspect of a software company. Pros Reporting functionality and BEST Customer Service Cons Application is not as user friendly as it should be. Review Source Response from Pike13 February 17, 2017 Hi David, Thanks for your feedback about Front Desk and your experience working with our customer support team. I see that my team has received your input regarding ease of use regarding your business model and we are keeping it under consideration as we improve Front Desk. In the meantime, please let us know if there is anything else we can do to help. Best, Kris and the Front Desk team JP Joe P. owner Facilities Services Used the software for: 2+ years ### "station ahtletics " September 28, 2018 5.0 wonderful customer service very helpful and respond very quickly. Pros Great software for multi gym owner. Easy to transfer info and get accurate information Cons was a little challenging for myself to learn but i am not super tech savy. Review Source Response from Pike13 October 1, 2018 Hi Joe, Thank you so much for taking the time to provide a review. We appreciate it very much. It is also great to see your growth over the last year and we're excited to see what happens over this next year! Thank you, Cindy Schneider Manager, Customer Success Rochelle J. Real Estate Used the software for: ### "LOVE FRONTDESKHQ! " September 3, 2014 5.0 I had Mind/Body in the past and switch after poor service from them, My web designer suggested Frontdeskhq and I am so glad he did. I have contacted customer service many times (sorry) but have always felt like they truly wanted to help me, even if they didn't have the function I wanted, they made sure to tell me how to use what I had the best way. Its half the price of mind/body and twice as good! I feel like Frontdeskhq is a partner in my company not a software program I pay to use. They want me to succeed as much as I do. My company is www.thepolebarnstudio.com feel free to check it out. Pros The many applications available to quickly promote on Social Media and the many options to customize my page. Cons They are a newer company so not everything is in place, but they are working on it and take all suggestions seriously. Review Source RS Rebeka S. Self Non-Profit Organization Management Used the software for: 2+ years ### "Pike13" July 19, 2019 5.0 Pros I used Pike13 because the ballet studio where my daughter took lessons used it for tuition. I had no issues or confusion using the platform and it seemed secure and very user-friendly. I felt comfortable storing my credit card information for repeated use. Cons As a user, I had no obvious problems with this software. I don't know how it is to set up on the administrator end, but if the user end is an indication I'm sure it's very intuitive to use. Review Source Response from Pike13 July 22, 2019 Hi Rebeka, Thank you for leaving a review. It is always great to see how the user experience is for the clients of our customers. Thank you, Cindy Schneider Director of Customer Success JC Julie C. Owner Sports Used the software for: 1-2 years ### "Great software for a small business" February 21, 2017 4.0 I've been with Front Desk for well over a year and I've been VERY happy with the software and most of all the customer service and support. Very pleased with how responsive they are and how quickly enhancements and upgrades have been made. Pros Ease of use from the customer's stand point Cons Amount of data entry due to the size of my business and the limited functionality of the software in payroll and in the services. Review Source Response from Pike13 February 21, 2017 Hi Julie, Thanks for your feedback regarding your experience using Front Desk. We're glad you are happy with our platform and customer service. Please let us know if there is anything we can do to help. Best, Kris and the Front Desk team GB Gia B. Franchise Support Specialist/Fitness Team Health, Wellness and Fitness Used the software for: 2+ years ### "The support staff at Pike13 are extremely helpful! " April 25, 2018 5.0 Pros The fact that I can look up anything I don't know how to do in their Help Center. Anything beyond that, I can contact their support team for more details. Cons Perhaps a simpler way to pull reports. It was a learning curve with all the filters, but once you get in there, it gets easier. Review Source Response from Pike13 April 26, 2018 Hi Gia, Thank you so much for the review and the feedback. We value you as our partners! Thank you, Cindy Manager, Customer Success Similar Products Featured ## Related categories [Scheduling](https://www.capterra.com/scheduling-software/)[Class Registration](https://www.capterra.com/class-registration-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.