# Page 4 | Pike13 Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Pike13 the right Class Registration solution for you? Explore 140 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/225933/Pike13/reviews

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Pike13

4.1 (140)

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Last updated March 13th, 2026

# Page 4 - Reviews of Pike13

## Showing most helpful reviews

Showing 76-100 of 140 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

EH

Erin H.  
Franchise Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Easy to use and easy to recommend. "

November 17, 2018

5.0

Pros

The flexibility of the features. I can tailor them to my business needs.

Cons

I wish that my franchise company would invest in an app for my clients as I can't do that myself, it has to be company wide.

Review Source

Response from Pike13

November 20, 2018

Hi Erin, Thank you so much for the review. We enjoyed meeting you so much and speaking with you! I hope to see progress on the feedback you provided. Thank you, Cindy Schneider Manager, Customer Success

VR

Verified Reviewer  
Group Leader, Road Warrior, Marketer  
Education Management  
Used the software for: Less than 6 months

### "This is it."

January 8, 2019

5.0

Pros

As a freelancer, there's not many things that come close to managing my clientele. Pike13 is everything you need to make the next step in launching a successful freelance career.

Cons

I think the name actually doesn't help translate over to potential consumers that this is something for them.

Review Source

Response from Pike13

January 9, 2019

Hello, Thank you very much for taking the time to provide a review and feedback on our name. We do appreciate it. Thank you, Cindy Schneider Manager, Customer Success

SW

S W.  
Owner  
  
Used the software for:

### "Very Disappointed in Front Desk"

October 21, 2015

2.0

The product Front Desk had its problems and limitation but as a start-up business I had planned to use them and felt as I progressed, so would they. While they have a trial period like most, it was obvious that I was putting in a lot of time creating my site. Never having done something like this before I knew that the staff support would be a huge contributor to my success. Things started out great but as time went on during the trial period they kept dropping the ball. They would say all the right things and have you really truly believing them...and then nothing. I gave them several opportunities to rectify the situation and they kept failing. I figured if this is what happens during the 'trial period' for new customers what would they be like to work with when you are a paying customer. Their focus is on small businesses but I say they have 'lost their focus', and customer service is key.

Review Source

Response from Pike13

October 22, 2015

Hi there, I'm very sorry to hear about your experience with our trial version. We pride ourselves in providing an intuitive, simple product backed up with a helpful and courteous support team. When you become a Front Desk customer, you will be paired with a New Client Consultant for training, as well as a Customer Success Manager to help you set your business up on Front Desk. Again, our sincere apologies for any inconvenience we may have caused. If you'll let us, we'd love to help rectify the situation and see if you'd be a good fit for the product. Please contact support@frontdeskhq.com. Thank you.

AS

Alexa S.  
Owner  
Sports  
Used the software for: 2+ years

### "Love it! "

August 28, 2018

5.0

Pros

I like that it's easy to navigate and find what I need.

Cons

Sometimes reporting isn't very intuitive and it takes a long to to figure out how to get what I want.

Review Source

Response from Pike13

August 29, 2018

Thank you for your review, Alexa! We're thrilled to hear that you love Pike13. Please feel free to reach out to your account manager with any questions you have about reporting¿we're here to help! -Katie

SH

Sam H.  
Owner  
Sports  
Used the software for: 6-12 months

### "Night mare "

August 28, 2016

2.0

One of the worst experience of my life, I would never recommend anyone to waste their time. It's completely ways of time.

Pros

If you have any question you have to wait days to receive auto reply. Very old and complicated system.

Cons

Very complicated

Review Source

Response from Pike13

August 30, 2016

Hi Sam, Thank you for taking time to review Front Desk. We're sorry you feel the way you do. Our Customer Care team has spent a considerable amount of time supporting your business and have been very responsive to your requests for help. Our goal is to empower you to run your business through Front Desk and we're always happy to coach you through things. Please email us at support@frontdeskhq.com and someone on our Customer Care team will assist you. Best, Kris and the Front Desk team

Joe S.  
  
Hospital & Health Care  
Used the software for:

### "Front Desk HQ = Great Web-Based Software"

July 9, 2014

5.0

We've used Front Desk HQ at our facilities for approximately 5 months. The mobile application and web-based platform make for an extremely useful product. It has improved our membership management efficiency from billing to scheduling and reporting. The ability to pull and modify our program and member information from any location on the go is a great tool! The best part of the software is their responsiveness and customer service. They constantly strive to improve their product and improve the user experience. I would recommend it to any company looking to improve their processes.

Pros

Customer Service, Mobile application, Ease of use

Cons

Reporting functionality (though it is being upgraded soon)

Review Source

Christin C.  
  
  
Used the software for: Less than 6 months

### "Great software for fitness industry"

August 22, 2016

5.0

So far so good!!! Anytime I need help I send in a question and get a great response promptly. Learning the ins and outs have been pretty easy though.

Review Source

Response from Pike13

August 25, 2016

Hi Christin, Thanks for your review! I'm so glad to hear that you've been happy with Front Desk. We appreciate that you chose to give us a try! Our support team is here to help you as much as you need. Don't hesitate to continue reaching out with any questions you have. Sincerely, Katie and the Front Desk Team

RT

Ray T.  
Owner  
  
Used the software for:

### "Not Happy With This Solution"

February 4, 2016

2.0

This solution is not well suited for our music instruction business. While it does assist with the financial transactions through our gateway, it relies way too heavily on using strictly a digital model Major usability issues: Reporting engine is a bit cumbersome to use and often requires what would seem to be extra clicks to get at information. Online scheduling does not accomodate any offline/hard copy alternative for a work schedule; so when system is down or internet connectivy an issue, there is no practical way of seeing the schedule. Managing lessons is a bit of challenge when compared to a previous spreadsheet solution. Some challenges in the behind the scenes workflows that don't align with how we do business, and they are slow to fix/resolve requests.

Review Source

Response from Pike13

February 4, 2016

Thank you for your review. User feedback is invaluable to us. As a mobile-first software, Front Desk is built so that you can manage your whole business from the palm of your hand. However, you can quickly print rosters and class schedules so that you always have a hard copy in front of you (Just navigate to File > Print in your browser to see it in action). And with a 99.99% uptime rate that means Front Desk is working nearly all the time, so software crashing will not be a blocker to your business. Regarding Reporting, we hear you. Behind the scenes, we¿ve been working on new reporting systems to help you get the numbers you want as quickly as possible¿so stay tuned.

SK

Sarah K.  
Chief Administrative Officer  
Sports  
Used the software for: Less than 6 months

### "Tried it and walked away"

December 5, 2019

3.0

The set up rep we were assigned seemed a bit frustrated with us at times as we educated him on our business and our needs and had to tell us they did not have what we needed for some aspects - we spent lots of time attempting to set it up but it was a waste.

Pros

Pike 13 claimed it had everything we needed when I originally described our company's goals to the sales rep. During the set up process, there were aspects that were the right fit - class creation and drop in sales - and our set up rep was working to understand the specifics of our needs.

Cons

The scheduling component only went for one year at which point you would have to recreate all events - we have many that will continue forever (potentially) and the hours it would take to rebuild annually was not worth it. Also, they could not figure out how we could offer some events in an easy to enroll format.

Review Source

Response from Pike13

December 6, 2019

Hi Sarah, Thank you for taking the time to review Pike13. We appreciate the feedback and candor. We value our customers and I am sorry to hear about your experience with our team. Our schedule is never ending, but we only show one year.There is no need to recreate your schedule; events and the roster will continue to be built a year out. Thank you, Cindy Schneider Director of Customer Success

AK

Adolphe K.  
Business Development  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Excellent ! "

March 15, 2018

5.0

Easy Access Informative Scheduling Events Purchases Memberships Emails Phone #s Credit Card Details

Pros

Easy to Use & Organized ! Members are able to easily access the schedule, their profiles and plans !

Cons

Nothing ! I think it is a fantastic system for any gym/studio that has a membership or class base.

Review Source

Response from Pike13

March 22, 2018

Hi Adolphe, Thank you so much for the review! We truly appreciate feedback from our customers. Thank you, Cindy Schneider Manager, Customer Success

RD

Richard D.  
Director  
  
Used the software for: 6-12 months

### "Overpromised and underdelivered, limited functionality"

May 17, 2018

1.0

Pros

Pleasant sales and onboarding team. Nice branding. Nice team who clearly want to make good things happen.

Cons

It is unfortunate that the Pike 13 team overpromised and underdelivered. The software did not do what we were told it would do, after 'paying' and spending hours on set up... no refund was offered. This is not a very scalable solution and has very limited functionality. The main issue was the payment processing module and having to shoehorn our existing systems to fit the restrictive ways the software operates

Review Source

MB

Michael B.  
Founder  
  
Used the software for: 1-2 years

### "This software provides great value for our business. "

January 10, 2018

4.0

Pros

It is easy to use and train new employees as well. We switched to this software from Zen Planner and we feel the value is much better for our business model. The mobile app allows us to conduct business with any device which is very helpful.

Cons

We wish it had an inventory feature for our merchandise and supplements. We manually count our inventory.

Review Source

Kris F.  
Owner  
  
Used the software for:

### "Outstanding Job Front Desk HQ"

July 30, 2014

5.0

Overall impression of the product is excellent. - Customer service is the best. Follow ups and contact are frequent, program updates are regular, and I have been personally contacted multiple times as a business owner. - Lay out is simple and easy to navigate - Payment plans are inexpensive for the services you get - Frequent webinars and tutorials to help you improve your business using FD software - So simple, even a caveman can use it ;) - If you are a gym owner or personal trainer, I would get on it

Review Source

Response from Pike13

July 30, 2014

Thank you for the great review, Kris! Glad to hear you're happy with Front Desk.

TW

Tyrone W.  
Adjunct Professor  
Higher Education  
Used the software for: 6-12 months

### "A good comprehensive management tool for business"

April 10, 2018

4.0

Pros

Pike 13 works well with add-ons: mailchimp and docusign. It is a flexible tool that allows you to create custom fields to tailor it to your company's specific uses.

Cons

It is not the easiest tool to comprehend. You may spend more time learning how to to use it than actually working on your business.

Review Source

JB

Jessica B.  
Associate  
Hospitality  
Used the software for: 1-2 years

### "Great product for small business"

December 8, 2016

4.0

Great product for small business with potential to schedule and make Money from any where at any time

Pros

Great easy to use product

Cons

No cons it works well

Review Source

Response from Pike13

December 9, 2016

Hi Jessica, Thanks for the feedback! We appreciate you taking the time to review Front Desk and we're glad you are enjoying things so far. Please don't hesitate to get in touch if there is anything we can do to help! Best, Kris and the Front Desk team

VR

Verified Reviewer  
Quality Engineer  
Medical Devices  
Used the software for: 1-2 years

### "Easy to Navigate - slight bugs"

April 5, 2019

5.0

Pros

Signing in is seamless and it's easy to book classes. The software is mobile friendly and the calendar view is easy to look at.

Cons

It's not usable with privates or custom lessons, only the template classes.

Review Source

Response from Pike13

April 8, 2019

Hello, Thank you very much for taking the time to review our software. We appreciate the feedback. Please reach out to help@pike13.com to discuss appointment service setup for your private lessons. This is a functionality of our software. Thank you, Cindy Schneider Director of Customer Success

AT

Amy T.  
  
Consumer Services  
Used the software for:

### "Beautiful, easy to use interface for staff"

July 9, 2014

5.0

I got on board with Front Desk pretty early on in their development. It was beautiful from the start and only gets better, day by day. The customer support team is such a joy to work with. They are so quick to help! I feel they have a genuine investment in my business as well as I do in theirs. Thanks, Front Desk, for helping my new, small business get off the ground and making us look so professional along the way :)

Pros

\- Amazing support team - Beautiful, easy to use interface for staff - Even more beautiful and easier to use interface for clients - Beautiful website that can easily be woven into regular website (if you need proof, check out AerialCLT.com)

Cons

\- That they are too far away from NC so I can't have the whole team over for dinner to say thanks for all their great work! (I hope this review is not too cheesy, negating the fact that Front Desk is truly a wonderful addition to any business!)

Review Source

AP

Amanda P.  
Owner  
  
Used the software for: 6-12 months

### "Music Studio Scheduling"

June 15, 2017

4.0

Love the app. It's not restricting in that you can perform most functions/updates/ through it without using your computer.

Pros

Recurring billing. App functions well - even with setup. Simple screen. Love that clients have the ability to see their schedule and update sensitive info (like credit card info) on their own.

Cons

Too many steps to do simple tasks (Ex. Rescheduling: a click and drag feature should be implemented to make quick adjustments.)

Review Source

OC

Oscar C.  
Owner  
  
Used the software for:

### "You are paying to beta test their horrible software"

April 4, 2016

1.0

Frontdesk looks sleek and their marketing and sales team do a hell of a job getting you on board. Where Frontdesk fails is in nearly every aspect afterwards. Their reporting functionality to access your data in an easy-to-read format is a joke and extremely buggy. The frontdesk platform will spam your clients with alerts on a near constant basis THAT YOU HAVE NO CONTROL OVER. Furthermore their customer service team is laughably bad, with little cohesion between support specialists and empty promises to fix bugs that have existed for months. If you relish in paying a monthly fee (plus a sizable percent of your transactions) to beta test software for a company then by all means choose frontdesk. However, if you value your sanity, time, and hairline then for the love of god look elsewhere.

Review Source

Response from Pike13

April 18, 2016

Hi Oscar, Thanks for the feedback. We're sorry you've had a bad experience using Front Desk and we would like to see if there is anything we can do to make things better. I reviewed your recent correspondence history with us and I'm having difficulty finding any open issues that you reported. We'll reach out to you directly to see if there is anything we can do to help. Sincerely, Kris Knowles Manager of Customer Support

DG

Dusty G.  
  
  
Used the software for:

### "Front Desk Review"

August 18, 2016

4.0

Customer services and support are awesome. Every issue we have had has been addressed in a swift and professional manner.

Pros

Fairly easy to use and navigate. Support is extremely helpful.

Cons

I wish there were more options for preferred merchant processors. I would like the ability to shop around a little without incurring a fee for using a non-preferred merchant payment processor. I also wish the software had a more robust payroll system with the ability to do direct deposit and calculate tax withholdings.

Review Source

Response from Pike13

August 26, 2016

Hi Dusty, Thank you so much for your review! I'm happy you're enjoying Front Desk so far and we really appreciate your feedback. We have a few preferred partners for merchant processing and allow you the option to use a third party. When a third party is used, our gateway partner charges a small fee to cover the maintenance costs of the gateway. Additionally, our partners will match or beat the rates of most third party processors. Please feel free to reach out to our Customer Care team if you have any questions. You can reach us at support@frontdeskhq.com. Best, Kris and the Front Desk team

MM

Marty M.  
Founder  
  
Used the software for:

### "Using Front Desk keeps me out of the office! "

November 26, 2014

5.0

Since switching to front desk over a year and a half ago, my life has become so much easier. Gone are the days in the office, stressing over who's working what, when, and with who. In addition, how that client is going to pay, and is their paperwork complete? It's all stored in Front Desk. Processing a payment, or even making a refund, or partial refund, is so easy. For payroll, running payroll has gotten way easier. In addition to Front Desk being able to run a report of days worked and the pay associated with it, it gives the staff something that payroll companies can't - a detailed list of all that info right in their profile. With our programs requiring us to travel to different parts of the country, from state to national parks and more, I can easily add a day, book a client, and do anything else that front desk offers while I'm traveling from my phone, tablet, or computer. The flipside, the only thing I can comment on is it takes some time to put in all the programs you offer - client instructions, times, payroll, etc. However, you need to put that time in somewhere, and putting it all in once and only once makes everything so much easier afterward. Would I recommend it, you bet!!

Review Source

AM

Amy M.  
Owner of A Body Empowered Studio  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Customer Service and Pike 13 software "

September 19, 2018

5.0

You get the best customer service care there is in the business. One of the representatives and his customer service is top notch. I have had nothing but great experience with Pike 13. I’d recommend to any business owner.

Pros

It’s easy to navigate for customer and business.

Cons

I do not have any complaints at all in this area

Review Source

Response from Pike13

September 24, 2018

Hi Amy, Thank you so much for the amazing review. We appreciate you taking the time to provide feedback. Thanks again, Cindy Schneider Manager, Customer Success

KG

Kellie G.  
owner  
  
Used the software for: Less than 6 months

### "Not user friendly on the management side. Then we got sold to transnational merch. Horrible!"

July 19, 2016

1.0

Not capturing $ before clients are let into sight! I have over 100 members but only 30 paying! I am working on this product daily....too much time

Pros

nothing

Cons

not user friendly. no audit on account to see if you set up right. we needed merch services and were sold to transnational, who sold to data plus AND transnational and data plus want that $185. compliance fee....

Review Source

Response from Pike13

August 4, 2016

Hi Kellie, Thank you for your review. We take feedback very seriously, and we're sorry that you are having trouble. I understand that you¿ve already been working with Kris to help resolve some of your issues, and we'd like to continue working with you to meet your business needs. Please feel free to call us or email us at support@frontdeskhq.com, and our support team would be happy to help. Again, we're sorry that your experience has not met your expectations. Sincerely, The Front Desk Team

AR

Alexander R.  
Warehouse Manager  
  
Used the software for: 6-12 months

### "Easy to Use, quick response to questions asked"

April 21, 2017

4.0

I've since recommended that another gym I work in use this program

Pros

I have worked with similar programs in the past and NOTHING compares!! We find it extremely easy to use, and the Front Desk staff is so kind and helpful would recommend Front Desk to everyone!!

Cons

Perhaps if there are ways to better filter/customize same client fields. I see that this is a common "issue."

Review Source

Sam B.  
  
  
Used the software for: 1-2 years

### "null"

April 28, 2016

5.0

Review Source

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