# Page 5 | Pike13 Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is Pike13 the right Class Registration solution for you? Explore 140 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/225933/Pike13/reviews

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Pike13

4.1 (140)

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Last updated March 13th, 2026

# Page 5 - Reviews of Pike13

## Showing most helpful reviews

Showing 101-125 of 140 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

PL

Per L.  
COO  
  
Used the software for:

### "Good experience: some growing pains, but worth it"

June 20, 2014

4.0

My company has been using Front Desk for about 9 months. We selected it over Mind Body and others because of its flexibility matched our business model, it is rock-simple to use for staff and clients, and the pricing model is aligned with how much the system is used. Those are the pros. The cons are as follows - It's a young company, and constantly adding features which has at times left things buggy. However, the team is responsive (EVERY fix request has been touched by a human the same day) and relatively proactive. - Individual reports can be customized, but I cannot customize a new report that pulls from multiple pre-set reports. - The built-in integrations with other software are limited to Mailchimp or Emma. I assume others are on their development timeline (financial reporting software, for instance) but are currently not live. We have been remarkably happy with the overall experience to date, certainly because of the simplicity and functionality, but most particularly because of the timeliness of responses to our questions.

Review Source

HL

Hansel L.  
CEO  
  
Used the software for: 2+ years

### "Pike13 fits 95% of our base cases, and works well in general. Edge cases are tougher though."

July 17, 2018

5.0

Pros

Covers most of the functionality we need in a fairly straightforward way. Scheduling is easy, payments are super easy. API helps us create company specific reporting.

Cons

Edge cases (pro rating, discounts, etc) are complex. Non-engineers sometimes complain about usability and ability to cover our edge cases. For our basic (and edge) cases, we often need to directly train users - sometimes it's not obvious how to use for them.

Review Source

Response from Pike13

July 20, 2018

Hi Hansel, Thank you so much for your review and feedback. Our teams genuinely enjoy working with theCoderSchool. Please let your account manager know if there is something we can provide to make training easier for your team. Thank you, Cindy Schneider Manager, Customer Success

DS

Derek S.  
IT Support Representative  
  
Used the software for: Less than 6 months

### "Good product. Great support team. "

April 20, 2018

4.0

Pros

It allows our franchisees to schedule classes, take attendance in classes, accept payments, view data that helps them run their business, and perhaps most of all, their support team is very fast, helpful, and nice when when we have issues that require their help.

Cons

As others have mentioned, reporting can be a bit slow at times. It would be nice if there were addtional payment methods as well.

Review Source

Response from Pike13

April 24, 2018

Hi Derek, Thank you so much for the review and the feedback. We value our partnership with all of you! We will continue working to add features and improve our product. Thanks again! Cindy Manager, Customer Success

Jordan J.  
Marketing Intern  
Internet  
Used the software for: 6-12 months

### "null"

June 22, 2017

5.0

Review Source

MM

Marty M.  
Indentured servant  
  
Used the software for:

### "Front desk allows me to have my office anywhere!"

June 30, 2015

5.0

Pros: Allows me to run my business where ever the job takes me - trailheads, cliffs, mountains, traveling to and from, and Friday night parties . I can schedule clients, schedule guides, create new programs, run payroll, run detailed reporting, as well as other needs. Cons: There's not many, but if I were to make a wish list- Have waivers expire after a program time so clients can re-sign when needed Have a way for minors to sign The waiver as well as their guardians Have a way to track locations within the notes or other method staff can add after the program has run The integration I heard about with Zen payroll A way to select clients out of the list and send a special email- from the front desk software A way to store PDF documents to each profile

Review Source

Response from Pike13

June 30, 2015

Hey Marty thanks for the review! Love hearing that Front Desk lets you keep your social life while still running your business like a pro :)

Sam D.  
Director, School Information Systems  
  
Used the software for:

### "Head and shoulders above the rest."

June 17, 2014

5.0

Finally, a product for personal service businesses that is modern, built for mobile, and that is a PLEASURE to use. Just spending a couple of minutes with this platform will make you realize how far beyond its competitors it truly is. Their customer support is exceptional, and they're constantly adding new features to the product. If you offer appointments or group events of any kind, you HAVE to check these guys out.

Review Source

VR

Verified Reviewer  
Joshua Szymanowski LLC  
Higher Education  
Used the software for: Less than 6 months

### "It works, but not the best solution for all business."

September 27, 2018

3.0

Pros

Users found it relatively easy. I do believe it has a good amount of functions. Was not inherently difficult to utilize.

Cons

Pricing. Find it slightly high for what it offers. But never been a fan of "upgrade after upgrade." I want the tools up front and center. I do not like discovering what I want, costs more.

Review Source

Response from Pike13

September 28, 2018

Hello, Thank you for taking the time to review our software. I apologize for your experience in upgrading. We will be sure to share this feedback with the team. Please reach out to our team at help@pike13.com if you would like to go over any questions about the software or your experience. I would be happy to go over them. Thank you, Cindy Schneider Manager, Customer Success

mH

matt H.  
manager  
  
Used the software for:

### "Beware VERY BAD CHOICE"

January 12, 2016

1.0

Same experience as other reviewers. They give you the sales pitch that the software will do everything specifically you need. When you find out it is a scam, they don't return phone calls, emails or any method of contact. Since they are ignoring our communications now to stop the free trial, we are going through the steps to block the credit card charge that other reviewers have warned about. Unfortunately, we have to wait until they use our credit card number to erroneously bill us to dispute. Just don't go there with this company.

Review Source

Response from Pike13

April 14, 2016

Hi Matt ¿ We're sorry you had a bad experience with Front Desk. I see that you have been in touch with members of our team and that you decided to cancel your account with us. Again, we're sorry and wish you the best of luck and success in the future! Sincerely, Kris Knowles Manager of Customer Support

TB

Tierney B.  
Co-Owner/Manager  
  
Used the software for:

### "Streamlining A Growing Box"

July 10, 2014

4.0

We started using Front Desk in October 2013 and have seen improvements in both how the box is managed and how the clients interact with their memberships. It made daily processes such as new client intake or adjusting current memberships much easier. Also, tracking clients in every class and having the opportunity to follow up with them all within one program has been amazing for communication. While the reporting is sufficient it is not ideal, but Front Desk has been incredibly helpful with any issues we encounter as well as assuring us that they are aware of the problems. We are looking forward to being provided better functions for the program. Front Desk, in short, has made the sometimes overwhelming task of running our box simple and lets us focus on what is most important, the client.

Review Source

LK

Laura K.  
Franchise Support  
  
Used the software for: 6-12 months

### "Customer support is unsurpassed and the training I have been offered is beyond helpful!"

April 17, 2018

5.0

Pros

The multitude of options to track our business and follow our franchisee's individual business so that we may carefully monitor them.

Cons

The same multitude of options can be overwhelming but STILL in a great way! The more I play around with the different functions, the more I learn!

Review Source

Response from Pike13

April 18, 2018

Hi Laura, Thank you so much for your feedback and review. We are happy to help you and your business owners! Thank you, Cindy Schneider Manager, Customer Success

MC

Macy C.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "AMAZING!!!"

February 17, 2017

5.0

I have worked with similar programs in the past and NOTHING compares!! Our clients love it, we find it extremely easy to use, and the Front Desk staff is so kind and helpful :)) would recommend Front Desk to everyone!!

Pros

Everything

Cons

None

Review Source

Response from Pike13

February 17, 2017

Hi Macy, Thank you for your feedback regarding your experience using Front Desk. We're glad you're having a great experience so far. Please don't hesitate to get in touch if there is anything we can do to help. Best, Kris and the Front Desk team

DD

David D.  
Patient Services  
  
Used the software for: Less than 6 months

### "Front Desk is a cool tool!"

July 11, 2017

4.0

Pros

Front Desk is a really cool, new tool! We have used this product for just a little while, and its been really great. Great way to communicate with the team!

Cons

Overall the product is fairly easy. However, in the beginning it was a little tricky to get used to. I would say the only con, would be not the easiest to use. But you will get used to it!!

Review Source

CP

C P.  
  
  
Used the software for:

### "A great business management program for my studio"

October 26, 2015

4.0

I use Front Desk to run the payment processing, client management and session scheduling for my small personal training studio. Though I would love a feature or two that aren't yet available, the program is really excellent in its simplicity of setup and the intuitive nature of how to use it. Also, the Front Desk team regularly is rolling out new features so, in time, I'm sure they'll have an even stronger offering. After trying'and becoming VERY frustrated with'another program put out by a competing company, I'm a very satisfied Front Desk customer on all fronts!

Review Source

Response from Pike13

October 26, 2015

Hi, thanks so much for your review! Glad to hear that everything is going well¿simple and intuitive are our bread and butter :)

RG

Rich G.  
Owner  
  
Used the software for:

### "Front Desk review from Chemical City CrossFit"

July 17, 2015

4.0

Front desk is easy to set-up and get things started. It runs on many platforms, allowing it to be accessible nearly 24x7. It is vital to running our business. The weakest link for us so far is being able to enter quantities on merchandise purchases. For example, we sell FitAid at our gym. Rather than charge for each purchase we tally all the purchases for a month (e.g. 8) and then charge the client at the end of the month. In Front Desk we have to duplicate the purchase of a single can of FitAid 8 times.

Review Source

Response from Pike13

October 19, 2015

Rich, thanks for your kind words. Sorry to hear about your troubles with inventory¿we're hoping to make that area of the product more robust soon!

JS

Jennifer S.  
  
  
Used the software for:

### "Great Customer Service"

February 16, 2017

5.0

Anytime I have a question they are very responsive and don't over talk to me. They know my time is money and I get on and off the phone.

Review Source

Response from Pike13

February 16, 2017

Hi Jennifer, Thank you for feedback about Front Desk and our customer service. We're glad you are enjoying your experience so far. Please don't hesitate to get in touch if there is anything else we can do to help. Best, Kris and the Front Desk team

DB

Darby B.  
Owner/Personal Trainer  
  
Used the software for:

### "Best Personal Training a Software"

March 14, 2016

5.0

The app is very good. I like that I can access every feature of a Front Desk from my app. The entire program has come a long way from when I started using it and now I just love it. I love that I can have 1 person pay for 2 people. It's just really good software. Everything is seamless. I tried a few other programs and realized this is the best that's out there.

Review Source

KT

Kristena T.  
  
  
Used the software for:

### "Would be perfect if it let you PRINT rosters and info"

December 26, 2014

1.0

We went through the demo and set up a trial event. Easy to customize and set up. Thought this would be perfect solution for us, until we discovered there is no way to print or export any information about attendees. A pleasant customer service conversation confirmed that the solution was designed as a mobile-only solution. We need a solution that prints rosters, exports attendee data for name badges, etc. Surprising that this basic functionality is not included. Really too bad, because it had everything else on our requirements list.

Review Source

RJ

Rochelle J.  
Owner  
  
Used the software for:

### "Can't say enough good things! "

September 3, 2014

5.0

I had Mind/Body in the past and switch after poor service from them, My web designer suggested Frontdeskhq and I am so glad he did. I have contacted customer service many times (sorry) but have always felt like they truly wanted to help me, even if they didn't have the function I wanted, they made sure to tell me how to use what I had the best way. Its half the price of mind/body and twice as good! I feel like Frontdeskhq is a partner in my company not a software program I pay to use. They want me to succeed as much as I do.

Review Source

SB

Sirena B.  
Owner  
  
Used the software for:

### "I've used them all and I haven't looked since using Front Desk"

May 6, 2015

5.0

I'm an independent trainer seeing about 18-25 clients a week at a shared studio and I've tried several platforms and since I switched to FD over a year ago, I have not looked back. Extremely user-friendly and easy to navigate. Love the client notifications/reminders, and integration with MailChimp and the access to a merchant account. HIGHLY RECOMMEND.

Review Source

Response from Pike13

May 6, 2015

Hi Sirena! Thank you so much for your great review. We're glad to hear that you're happy with Front Desk and love to be able to work with awesome clients like you.

JS

Jonina S.  
Owner  
  
Used the software for:

### "User friendly...."

June 10, 2015

4.0

I switched over to Front Desk to because I needed a software system that would be easier for my staff and I to maintain. We didn't think our customers would like the transition as much but as soon as the system went into effect, they raved about how user friendly it was compared to the other software system we were using.

Review Source

Response from Pike13

June 10, 2015

Thanks for the review, Jonina. So glad to hear that not just you and your staff are loving Front Desk, but your clients as well! We're happy to be a partner in your business.

BN

Brandon N.  
Regional Marketing Representative  
Insurance  
Used the software for: 6-12 months

### "A cloud based solution "

February 4, 2020

5.0

Very simplistic software for all your client needs

Pros

This offer is a great client management software that handles the billing reoccurring payments staff payroll and also does reporting. This software makes working A breeze

Cons

Kind of difficult to implement. But, once this is implemented the software is very easy to use. Overall not a lot of cons

Review Source

CO

Christopher O.  
Co-Owner, Executive Director  
  
Used the software for:

### "Great Customer Service with an Intuitive Product"

October 19, 2015

5.0

We've used FD for about a year now and have been very happy with the product and customer service. They are attentive to my needs as a client and feel very human in their responses. The product is visually clean with great features and a low learning curve for my staff. Front Desk is simple, useful, and a great addition to my business.

Review Source

Response from Pike13

October 19, 2015

Hey Christopher, thanks for the awesome review! It's great working with awesome clients like you. Glad to hear everything is going well.

JL

Jamie L.  
Owner, Registered Dietitian  
  
Used the software for:

### "Fantastic Company - Better Than MindBody!"

February 5, 2016

5.0

I had Mindbody for 2 years and was quite unsatisfied for multiple reasons. I switched to Front Desk and have been SO happy! There is a smaller crew of staff so you actually get to know a few key people who can help you with questions, etc. The program is easier to use and overall has a better interface. I also love that there is a photo feature so that you can put a face to a name with your clients!

Review Source

Response from Pike13

February 5, 2016

Thanks for your review, Jamie! It's been great working with you.

CC

Carly C.  
Ownder  
  
Used the software for: Less than 6 months

### "Would it recommend this software. "

May 25, 2017

1.0

Pros

Simple to use. Not as many features as I needed, but good if you're looking for a basic system to run with your front desk.

Cons

They do not follow up once you sign up. Management is impossible to get in contact with and the representative sell you into signing contracts that lock you in. Do not use. There are a ton of other, better softwares out there.

Review Source

LD

Libby D.  
Owner  
  
Used the software for:

### "User friendly, great customer service"

May 19, 2015

4.0

I really like the interface of the software. It's been so helpful managing clients and payments. The analytics provided are essential tools. I wish there was a way for client to log workouts and notes more easily.

Review Source

Response from Pike13

May 19, 2015

Thanks for the review, Libby! We're glad to hear that Front Desk has been helpful in running your business and we're looking forward to growing with you. We appreciate your feedback and will take that into consideration.

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