# Best ServiceNow Customer Service Management Alternatives 2026 | Capterra > Looking for alternatives to ServiceNow Customer Service Management? Find out how ServiceNow Customer Service Management stacks up against its competitors with real user reviews, pricing information, and what features they offer. Source: https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/alternatives --- # Alternatives to ServiceNow Customer Service Management [4.4 (152)](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/reviews/) Write a Review! [View Profile](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/) Tabset anchor ## Top ServiceNow Customer Service Management Alternatives ServiceNow Customer Service Management * * * Starting from: Not provided by vendor Pricing Model: Not provided by vendor * * * Overall Rating: [4.4 (152)](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/reviews/) Ease of Use 4.1 Customer Service 4.2 Features 4.3 Value for Money 4.1 * * * Starting from: $39/Per Month Pricing Model: Per User * * * Overall Rating: [4.4 (4079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Ease of Use 4.3 Customer Service 4.3 Features 4.4 Value for Money 4.2 * * * Starting from: $31.1/Per Month Pricing Model: Per User * * * Overall Rating: [4.2 (1304)](https://www.capterra.com/p/135618/Odoo/reviews/) Ease of Use 4.0 Customer Service 3.9 Features 4.2 Value for Money 4.1 * * * Starting from: $25/Per Month Pricing Model: Per User * * * Overall Rating: [4.5 (824)](https://www.capterra.com/p/136189/Salesforce/reviews/) Ease of Use 4.1 Customer Service 4.3 Features 4.4 Value for Money 4.2 Tabset anchor All ServiceNow Customer Service Management Alternatives At a Glance Top Alternatives for ServiceNow Customer Service Management - [Zendesk Suite](#product_ffc45fc8-9499-40c2-b1ba-a6d200b7a22f) - [Odoo](#product_49a68156-7e55-465d-bce6-a816004f00fd) - [Salesforce Service Cloud](#product_008cf187-8246-4661-af4c-a6d200b654f5) - [Intercom](#product_f9409c84-4f61-4fde-af2d-a6d200b49f49) - [Freshdesk](#product_7ab9772e-1e92-48c9-bfbb-a6d200b42fbe) Tabset anchor by Fin [4.5 (1133)](https://www.capterra.com/p/134347/Intercom/reviews/) Intercom is the complete AI-first customer service platform, improving experiences for customers, support agents, and managers [Learn more about Intercom](https://www.capterra.com/p/134347/Intercom/) Compare Tabset anchor by Freshworks [4.5 (3415)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. [Learn more about Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Compare Tabset anchor by Salesforce [4.4 (18781)](https://www.capterra.com/p/61368/Salesforce/reviews/) Drive growth with Sales Cloud 360, the best-in-class sales solution that drives rep productivity on the world's #1 CRM platform. [Learn more about Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Compare Tabset anchor by Zoho [4.5 (2212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier. [Learn more about Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Compare Tabset anchor by QualityUnit [4.7 (1780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial. [Learn more about LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Compare Tabset anchor by Zoho [4.7 (1400)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe. [Learn more about Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) Compare Tabset anchor by Bitrix [4.2 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Bitrix24 is an AI-powered online workspace designed to help businesses manage their clients, sales, projects, and teams. [Learn more about Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Compare Tabset anchor by Text [4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. [Learn more about HelpDesk](https://www.capterra.com/p/185973/HelpDesk/) Compare Tabset anchor by Yonyx [4.7 (258)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/) Yonyx interactive decision trees enable consistent, personalized customer service, improving Revenue, FCR, CSAT while reducing AHT. [Learn more about Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/) Compare Tabset anchor ## [LiveChat](https://www.capterra.com/p/62194/LiveChat/) by Text [4.6 (1721)](https://www.capterra.com/p/62194/LiveChat/reviews/) LiveChat lets existing and prospective customers talk to your company via your website and give them a personal experience in real time [Learn more about LiveChat](https://www.capterra.com/p/62194/LiveChat/) Compare Tabset anchor ## [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) by Tidio [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Tidio is customer support software with live chat, help desk, chatbot, and AI agent options designed to streamline support. [Learn more about Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Compare Tabset anchor ## [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) by Microsoft [4.4 (5819)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes. [Learn more about Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Compare Software Found In - [Customer Engagement Software](https://www.capterra.com/customer-engagement-software/) - [Customer Service Software](https://www.capterra.com/customer-service-software/) - [Issue Tracking Software](https://www.capterra.com/issue-tracking-software/) - [IT Ticketing Systems Software](https://www.capterra.com/it-ticketing-systems-software/) - [Customer Support Software](https://www.capterra.com/customer-support-software/) - [Customer Communications Management Software](https://www.capterra.com/customer-communications-management-software/) - [Machine Learning Software](https://www.capterra.com/machine-learning-software/) - [Enterprise Search Software](https://www.capterra.com/enterprise-search-software/) - [Contact Center Software](https://www.capterra.com/contact-center-software/) - [Workflow Management Software](https://www.capterra.com/workflow-management-software/) - [Knowledge Management Software](https://www.capterra.com/knowledge-management-software/) - [Data Analysis Software](https://www.capterra.com/data-analysis-software/) - [Artificial Intelligence Software](https://www.capterra.com/artificial-intelligence-software/) - [Order Management Software](https://www.capterra.com/order-management-software/)