# Page 2 | Salesforce Work.com Software 2026: Features, Integrations, Pros & Cons | Capterra

> Page 2 - Capterra's in-depth exploration of Salesforce Work.com Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of Salesforce Work.com Software pricing, features, integrations, and potential alternatives.

Source: https://www.capterra.com/p/225996/Salesforce-Workcom

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Page 2 - Salesforce Work.com Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

Salesforce Work.com

## User reviews

CG

Christopher G.

Retail

### "Salesforce, an innovative product that is not all it could be."

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

April 15, 2015

Salesforce, an innovative product that is not all it could be.

Pros

Ability to bend to will of user. Salesforce allows for some degree of flexibility.

Cons

Interface can be confusing for new or untrained users.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JG

Julian G.

Oil & Energy

### "Salesforce"

2.5

Overall Rating

2.5

2.5

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

April 14, 2015

Salesforce

Pros

The ease of speaking with Customer service and the ease of accessibility.

Cons

The difficulty in customizing and how some of the functionality is not easy to figure out.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MG

Melissa G.

Computer Software

### "Salesforce.com review"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

5/10

April 14, 2015

Salesforce.com review

Pros

easy to use, clean looking, and tracks all of my cases and accounts

Cons

The mobile application is not easy to use. I would use that more often if it were easier to use

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JB

Joshua B.

Electrical/Electronic Manufacturing

### "Salesforce"

3.5

Overall Rating

3.5

3.5

Ease of Use

3.5

3.5

Features

3.5

3.5

Customer Service

3.5

3.5

Likelihood to Recommend

7/10

April 14, 2015

Salesforce

Pros

Easy to use and manage accounts. Work flow is simple, and makes looking at pipeline easy to follow.

Cons

Would like more mobile options, and more customizability. Would be great to be able to customize flows for my specific needs. As well as full functionality from mobile apps.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JC

Jeffrey C.

Primary/Secondary Education

### "Organizing Sales Leads"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.5

4.5

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 14, 2015

Organizing Sales Leads

Pros

Easy to adapt to changing requirements in the field and in the office. Keeps leads alive by automatically following up.

Cons

Hard to keep up with all the updates as they apply to situations

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MB

Mel B.

Media Production

### "It is a business necessity. That's it"

3.5

Overall Rating

3.5

3.5

Ease of Use

3.5

3.5

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

5/10

April 13, 2015

It is a business necessity. That's it

Pros

It is cloud based, no need to invest in internal resources

Cons

It can be quite expensive if there are too many users

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DB

Dan B.

Accounting

### "Sales Mgmt"

2.5

Overall Rating

2.5

2.5

Ease of Use

1.5

1.5

Features

2.5

2.5

Customer Service

2.0

2.0

Likelihood to Recommend

5/10

April 13, 2015

Sales Mgmt

Pros

I like best the visibility of the sales representatives performance on my team

Cons

I do not like how cumbersome and how user unfriendly it is.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SJ

Steve J.

Electrical/Electronic Manufacturing

### "Salesforce Work Review"

4.5

Overall Rating

4.5

4.5

Ease of Use

4.5

4.5

Features

4.5

4.5

Customer Service

5.0

5.0

Likelihood to Recommend

6/10

April 13, 2015

Salesforce Work Review

Pros

Easy and intuitive user interface and the product performs all functions promised.

Cons

It's on the expensive side. The per user cost is high and we feel it should be more reasonably priced.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CF

Chris F.

Legal Services

### "salesforce review"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

5/10

April 13, 2015

salesforce review

Pros

It is popular, so can be easily incorporated into other sales & marketing programs

Cons

I would prefer to see more flexibility in pricing options

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KM

Krishna M.

Construction

### "KM Sales Force Review"

3.0

Overall Rating

3.0

3.0

Ease of Use

2.0

2.0

Features

2.5

2.5

Customer Service

3.5

3.5

Likelihood to Recommend

5/10

April 13, 2015

KM Sales Force Review

Pros

It is a complete database that collects information very well

Cons

Way too complicated and requires too much support to operate

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AC

Alexander C.

Primary/Secondary Education

### "Performance Motivation"

4.5

Overall Rating

4.5

4.5

Ease of Use

4.0

4.0

Features

4.5

4.5

Customer Service

4.5

4.5

Likelihood to Recommend

8/10

April 13, 2015

Performance Motivation

Pros

Employee management and coaching is easily manageable

Cons

Nothing, I like everything about this produce and vendor.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TD

Tony D.

Computer Software

### "not sure what goes here"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

0.0

0.0

Likelihood to Recommend

1/10

April 13, 2015

not sure what goes here

Pros

Not a real fan of the product we are actually switching to.

Cons

Difficult to use and overpriced. In the end we decided to move to a different product.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MF

Michael F.

Telecommunications

### "The perfect CRM tool for prospecting to proposal to post sale and more!"

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

0.0

0.0

Likelihood to Recommend

5/10

April 10, 2015

The perfect CRM tool for prospecting to proposal to post sale and more!

Pros

Functionality is effortless once contact info is loaded. Collaboration with several additional tools as well.

Cons

Could use more advanced reporting and analytics for team share and metrics.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DR

Daniel R.

Mechanical or Industrial Engineering

### "Review of Salesforce"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.5

4.5

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

April 10, 2015

Review of Salesforce

Pros

Easy to use, sync with outlook, many features like Reports and MapAnything

Cons

I would say the mobile App though I haven't tried a long time

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JL

Jason L.

Computer Software

### "Work makes you work"

3.5

Overall Rating

3.5

3.5

Ease of Use

3.5

3.5

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

February 20, 2015

Pros

It helps you keep things organized in one location to see how sales is performing. I got to give the sales teams feedback much easier.

Cons

I think it's necessary if you give your sales teams good coaching.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JO

Joan

### "Great tool to communicate corporate goals"

4.0

Overall Rating

4.0

4.0

Ease of Use

0.0

0.0

Features

0.0

0.0

Customer Service

0.0

0.0

Likelihood to Recommend

0/10

October 9, 2013

We implemented Work.com globally, starting with alignment, feedback and thanks and later rolled-out performance summaries. We were looking for a single approach to performance management that would be accepted throughout the organization and after considering other options decided on Work.com. It included all the components that we felt were critical and was easy to use and implement.

Pros

Great tool to communicate corporate goals and link depratment and individual goals to the overarching company objectives. Simplifies the annual review process and incorporates 360 degree feedback. Very responsive account management and support teams.

Cons

1) Driving adoption requires constant diligence. 2) Users are sometimes confused about when to use Chatter versus Work.com. 3) The reporting capabilities are quite limited.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AN

Annie

### "Work.com: Cultural Amplifier"

5.0

Overall Rating

5.0

5.0

Ease of Use

0.0

0.0

Features

0.0

0.0

Customer Service

0.0

0.0

Likelihood to Recommend

0/10

October 9, 2013

We all know culture isn't something you can bottle and sell. It forms organically from the people who are grouped together by a shared mission. In organizations, leaders look for ways to amplify culture to their employees to promote alignment and fit. Work.com has been a great amplifier of our culture as we can recognize people for not only stellar work product, but for also going the extra mile to help out a colleague which is a major component in our culture we strive to amplify.

Pros

The ability for employees to publicly thank individuals and teams and for the recognition to double as real-time & specific feedback is a major pro of Work.com. Coaching Notes and Goals help foster healthy alignment between managers and reports.

Cons

Really can't think of any specific to the tool itself. I miss when Work.com was Rypple because I liked the smaller company feel and didn't feel like it was being pushed for sales-based organizations only.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KI

Kim

### "Next Gen of Performance Management"

4.0

Overall Rating

4.0

4.0

Ease of Use

0.0

0.0

Features

0.0

0.0

Customer Service

0.0

0.0

Likelihood to Recommend

0/10

October 7, 2013

I would rank Work.com very high. The only reason it is not a 5, is that there are some areas that could still use improvement (see cons) and also, it is fairly complex so does require a dedicated person to really work with it and be the company "go to" in my opinion. Otherwise, I do believe it is a very good product and the most comprehensive but "fun" Performance Management product out there.

Pros

Lots of good videos to help users learn and use the product. Great interface as it is very easy to work in and very "social media" like. Friendly and helpful staff, including the support folks!! Has a "top of the line" feel for a Perf. Mgt. tool

Cons

A lot to learn about. Reports not very good. Need to improve how Performance Summaries are administered (have to know HTML code, which I don't).

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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