# Salesforce Work.com Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Salesforce Work.com Software - reviews, pricing plans, popular comparisons to other Workforce Management products and more.

Source: https://www.capterra.com/p/225996/Salesforce-Workcom/pricing

---

# 

 Salesforce Work.com Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Salesforce Work.com

## What is Salesforce Work.com?

Get a 360 View of your organization with Work.com. Work.com supercharges organizational performance with 360 real-time feedback, goal alignment, and easy performance reviews. Give it a try today!

## What is Salesforce Work.com used for?

[Performance Management System](https://www.capterra.com/performance-appraisal-software/)[Workforce Management](https://www.capterra.com/workforce-management-software/)[Talent Management](https://www.capterra.com/talent-management-software/)

Top alternative

Featured

Overall rating

Based on 43 user reviews

Reviews sentiment

Positive

79%

Neutral

14%

Negative

7%

Contact vendor  
for pricing

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Salesforce Work.com

4.0 (43)

VS.

[4.9 (4,600)](https://www.capterra.com/p/172127/Rippling/reviews/)

Starting Price

Contact vendor

Starting Price

$8

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.6 (40)

Ease Of Use

4.9 (4,599)

Value For Money

3.8 (17)

Value For Money

4.8 (3,462)

Customer Service

3.7 (28)

Customer Service

4.7 (3,742)

## Salesforce Work.com alternatives

[4.3 (1,820)](https://www.capterra.com/p/86714/WebPay/reviews/)

Starting price

Contact vendor for pricing

[4.6 (3,108)](https://www.capterra.com/p/110968/BambooHR/reviews/)

Starting price

$10.00

Per User, Per Month

[4.5 (1,729)](https://www.capterra.com/p/66908/Workday-HCM/reviews/)

Starting price

Contact vendor for pricing

[4.5 (1,192)](https://www.capterra.com/p/125768/Zoho-Recruit/reviews/)

Starting price

$30.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

360 Degree Feedback

Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager

Benefits Management

Record employee's benefit plans and selections throughout career progression

Document Management

Store, manage, and track all electronic documents in a centralized location

Employee Benefits Administration

Manage benefit portfolio selection that is available to your employees through workplace and automate related administrative tasks

Employee Engagement

Tools to improve and measure employee satisfaction and involvement

Employee Management

Track employee schedules, availability, and performance across projects and tasks

Salesforce Work.com 17 features

Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager

Record employee's benefit plans and selections throughout career progression

Store, manage, and track all electronic documents in a centralized location

Manage benefit portfolio selection that is available to your employees through workplace and automate related administrative tasks

Tools to improve and measure employee satisfaction and involvement

Track employee schedules, availability, and performance across projects and tasks

Online portal where employees can access and track their own information

Centralized storage for employee data, records, and performance metrics

Automates core HR functions such as talent management, employee evaluation and learning management

Document completed by employee to assist with career and personal development to reach short term and long term goals

Provides real-time feedback and assessments on employee performance, skills, and accomplishments

Organize and manage the accomplishments and development of employees or performance of applications or systems

Streamlining repetitive tasks and activities through automated and predefined workflows

An individual's evaluation of his or her own strengths, weaknesses, and skills

Online portal through which end users can access the system, manage tasks, or obtain information

Assess skills, outcomes and results using preset metrics and averages

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.0 (40)

4.0

Based on 40 reviews

## Pricing

Value for money

3.8 (17)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

3.8 (17)

3.8

Based on 17 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.7 (28)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.7 (28)

3.7

Based on 28 reviews

## User reviews

Overall rating

4.0

Based on 43 reviews

Filter by rating

5(13)

4(18)

3(7)

2(4)

1(1)

Mentioned topic

Sorted by most recent

JS

Jackeline S.

Title and Registration // Bank Support Agent

Automotive

### "Salesforce is one of the bestest and comfortable softwares to work and complete daily tasks."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 25, 2023

I personally like it, is one of the bestes platforms compare to the others I used in past works

Pros

I actually like that everything is super easy to find, if I need to find my client's documents I can do it really fast and even call them or send them an email through it.

Cons

I could say that the set up is a little complex but you can handle it.

Switched from

[Five9](https://www.capterra.com/p/132405/Five9/)

Five9 actually has a lot of problems and it disconnects you from the system

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Almodyr B.

Data Analyst

Marketing and Advertising

### "Personal experience"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

February 24, 2023

My overall Salesforce experience has been very positive. The platform has proven to be extremely user-friendly and intuitive, making it simple to customize and manage the system.

Pros

Salesforce appeals to me because it is a simple, cloud-based platform for managing customer relationships, tracking leads, and automating sales processes.

Cons

The least that I liked aspect of Salesforce is its complexity. It is a powerful platform, but it can be difficult to learn and use, especially for non-technical or inexperienced users.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JJ

Juan J.

Data engineer

Computer Software

### "Salesforce Work.com: great for work continuity in any bussiness"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

June 8, 2022

Very useful in a project for the continuity of work during the pandemic, great for knowing the performance of the departments in your business

Pros

Ease of deployment with a lot of functionalities already integrated in the start package

Cons

Requires a good knowledge of salesforce in general especially if you want to customize the dashboard or add surveys

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TK

Thomas K.

EVP

Information Technology and Services

### "SalesForce for the small user"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

January 7, 2020

We were attempting to organize our internal processes in Salesforce, granted our process were not well developed, our hope was we could fine tune processes and implement them in Salesforce. We share the blame for the difficulty because we really needed better developed processes, but we were pretty early in the development of our business. Probably should have waited a couple years before turning to SalesForce.

Pros

Great functionality, decent customer support and training were available to us. We found when we ran into issues, we had difficulty getting someone to help us

Cons

Too cumbersome for a small organization. We were always working on the implementation versus running the daily business.

Switched from

[Act!](https://www.capterra.com/p/175860/Act/)

ACT was too passive and Salesforce seemd like a much more activity based and data reporting solution.

Reasons for choosing Salesforce Work.com

Reputation and recommendation from friends and associates in more sophisticated businesses.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TC

Tamara C.

finance and compliance manager

### "style over substance"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

6/10

February 6, 2019

it may have improved since I used it

Pros

it has a good graphic user interface (GUI) very windowsesuqe and therefore quite usable. It is a nice clear visual.

Cons

not very easy to navigate, things were not where i expected to find them, and needed several clicks to get to what you wanted

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KG

Kelly G.

Recruiter

Staffing and Recruiting

### "As a manager - this is amazing."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

July 25, 2018

Pros

I love salesforce work.com - it's an amazing tool to engage employees and to make reward them for a job well done. The feature of offering immediate feedback is fantastic.

Cons

Price. That is all I can say about any salesforce product is the price tends to be incredibly high, making it difficult for large teams.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KK

Krishna K.

Engineer

Mechanical or Industrial Engineering

### "Good for sales and marketing"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

July 16, 2018

Pros

An amazing software to develop the sales and marketing with all the required data in and analyze them to get better results.

Cons

It has multiple user and each update them causing some conflicts and also the data collection becomes little difficult.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JL

Jo L.

National Outreach Manager

Philanthropy

### "SF has a lot of features but isn't intuitive at all to use; you have to learn a difficult language to use it."

4.0

Overall Rating

4.0

4.0

Ease of Use

2.0

2.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

July 2, 2018

We recently purchased Fonteva to record our registrations for a national conference. It was a nightmare, and wouldn't do even the most basic functions without adding on expensive services. We had to sort our reports by hand to get even the simplest name badge information: first, last, state, organization. It was very disappointing that it couldn't communicate better with SF as it had been sold to us.

Pros

Has many features and options that can do many things to track donors, sales, record contacts, follow up and make notes on activity history. It keeps record of event specifics by campaign and allows us to communicate with our trained volunteers across the nation, making it an effective tool for inspiring and encouraging them.

Cons

When trying to track specific information, and create a viable report, you have to know it's language and fill in every field perfectly, or you'll never get what you want. I always have to ask for our certified tech for help, and she often has to ask for help from SF, which costs us money. It's not easy to use at all.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CO

Colleen O.

Business Development Specialist

### "Love Everything SalesForce!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

June 5, 2018

Pros

I love everything that is SalesForce! i appreciate the time the sales people take to walk you through how it works. It's simply and easy to use.

Cons

I know I may sound slightly contradicting, but there is a LOT with SalesForce and it can be somewhat overwhelming. But that's not a reason to not like it!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AW

Avienne W.

HR Manager

Computer Software

### "Great Product - Be Ready to Customize"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

2.0

2.0

Likelihood to Recommend

8/10

March 28, 2018

Pros

\- User Friendly - Extremely Customizable (see cons) - Integrates across the business - Give ability to track and measure business

Cons

\- Not as plug-and-play as one would hope - Training and adoption across the team can be a challenge - not cheap

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JD

Jeffrey D.

President

Construction

### "Very good"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

November 14, 2017

I suggest you do your research before selecting any software for your small business

Pros

That is a central platform for me to control and see all my activity going on such as social media, etc.

Cons

Explaining the features to new users is frustrating, but as we're developing and growing more technology people are helping. Therefore, it's getting easier.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LY

Laura Y.

Community Relations

Philanthropy

### "Hard to learn but free for non-profits"

3.0

Overall Rating

3.0

3.0

Ease of Use

2.0

2.0

Features

4.0

4.0

Customer Service

2.0

2.0

Likelihood to Recommend

5/10

October 10, 2017

Pros

The cost is excellent for non-profits allowing up to 10 users for free. It has a multitude of features and components if you need them.

Cons

Difficult to learn how to use it and although there are videos and training materials, it is a bit overwhelming.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CM

Chelsea M.

Licensing Qualifications

Philanthropy

### "My Experience In SalesForce."

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

July 20, 2017

Aside from the glitches (which to be honest, any platform is going to have at least some), I generally enjoy the software. It does not have great aesthetic appeal, but it does the job we need it to, and that's what matters.

Pros

Powerful software to keep a massive company working together. I work for a Billion dollar company, so it's a tough job to keep it's staff in rhythm. SF enables us to keep that up as much as possible. We can communicate in a variety of ways, and it integrates pretty seamlessly with our company email provider.

Cons

Can be hard to find clients' files - there are glitches that mean searching multiple ways to track these files down. It's frustrating, because we do NOT want to miss anything or create a duplicate client file. For example, if I am looking for a specific company in Louisiana, typing the company name is rarely sufficient. I will likely need to look by 1) phone number, 2) address, 3) variations on address (e.g. the street number and name of town), 4) zip code only, 5) partial company name, 6) company entity, 7) members and/or officers of that company. Sometimes we will quite literally do each of those steps, and we STILL cannot find that file in SF, even though it is most definitely there and one of us created it. This is an issue I run into multiple times a day, and one I've adjusted to, but I know our entire team would be greatful if the seach function of Salesforce was a bit more robust/comprehensive.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

WG

william g.

VP, Business DEvelopment

Computer Software

### "Terrific account management, order processing, sales management, reporting and then some platform!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

June 7, 2017

In general, it is an amazing tool that helps productivity and sales management performance, I highly recommend it!

Pros

Ease of use Complete tool used by the entire team; sales, account management, finance, operations, product delivery Customization Workflow processes for account management and project management Integration with marketing platforms such as Watson/IBM Silverpop for email marketing Add-on modules such as Wave, a truly amazing reporting module Ability to create custom proposals, contracts, work orders in one click Integration with Outlook

Cons

Some data entry can be mundane Some of the set-up is quirky but that could also be at our request from initial set up years ago

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NV

Naomi V.

Sourcing and Analytics Manager

Staffing and Recruiting

### "Easy to use, depending on customizations"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

April 12, 2017

I had used Salesforce as a PTO tracker my company had set up. Overall the software was very intuitive & easy to figure out. The only issues were the customization that my company had implemented. It was an illogical process, which made the tool a little more difficult to use. I have a feeling that had it just been the out-of-the-box solution, it would've worked just fine.

Pros

Very intuitive & easy to figure out.

Cons

Be wary of custom implementations that aren't well-thought-out.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Antonina M.

### "Salesforce is a great platform"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

March 6, 2017

Salesforce Work.com is a great step in the right direction to seeing the full scale of your organization's work ethic.,easy to use and lots of features and bells and whistles. Great customer service when needed. Thanks!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KC

Katrina C.

### "Great program!"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

0/10

January 5, 2017

What a wonderful program, easy to use and lots of features and bells and whistles. Great customer service when needed. Thanks!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SG

Sam G.

Controller

Medical Practice

### "works perfectly and efficiently using Work.com"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

6/10

December 14, 2016

Work.com is new in the market but very efficient. Its help to make organization performance to run smooth, tracking all the performance matrices etc.

Pros

1\. Its helps driving performance of the company 2. Motivate the team , individual of the company

Cons

Price is high

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TS

Teanne S.

### "Salesforce Work.com"

5.0

Overall Rating

5.0

5.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

3.0

3.0

Likelihood to Recommend

0/10

December 8, 2016

Great tool to get the sales team engaged in the daily activities. Like that you can see teams performances towards goals they set for themselves or team.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AD

Ashley D.

CRM Administrator

Events Services

### "Salesforce Work.com"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

December 6, 2016

Salesforce Work.com is a great step in the right direction to seeing the full scale of your organization's work ethic. Not quite up to par with other products out there to measure the same thing, but it's getting there.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MH

Mary H.

HR Advisor

Computer Software

### "Would not recommend."

2.0

Overall Rating

2.0

2.0

Ease of Use

1.0

1.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

November 10, 2016

We were originally using Work.com before it was acquired by Salesforce. After being acquired, Salesforce had changed the user interface to be more consistent with their other products. Unfortunately, a lot of the functionality that was on the old Work.com was taken away and now less user friendly. While you can run more extensive reports, it is very difficult and not easy to do. Our employees do not like using this system to complete performance reviews. The good thing about this system is Chatter - being able to share information as well as the recognition tools have been highly utilized.

Pros

Chatter - sharing information with colleagues as well as recognition badging system

Cons

Goal Setting and Performance Reviews Expensive

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Ben C.

### "Salesforce is a great platform"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

October 4, 2016

This has been a great platform for us and we have been able to really succeed. We have really leveraged it for success.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LO

Lily O.

Hospitality

### "Userfriendly"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.5

3.5

Features

4.0

4.0

Customer Service

4.5

4.5

Likelihood to Recommend

8/10

April 20, 2015

Userfriendly

Pros

It makes it easy to track and measure my work and helps my company in the same direction with important company goals.

Cons

Price of the product can be a little bit more reasonable.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JK

Jennifer k.

Medical Practice

### "Salesforce"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 19, 2015

Salesforce

Pros

Helps me keep organized and keep on task. I also like it that I can send emails directly and log phone calls.

Cons

Sometimes I get confused about setting up a new lead and I find I spend a lot of time trying to set it up initially.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

ET

Elliott t.

Construction

### "very thorough"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.5

4.5

Customer Service

3.5

3.5

Likelihood to Recommend

9/10

April 19, 2015

very thorough

Pros

flexible and adaptive, can be tailored to fit most needs.

Cons

the cost is probably the most biggest dislike, double some of its competitors

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

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