# Salesforce Work.com Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Salesforce Work.com Software - reviews, pricing plans, popular comparisons to other Workforce Management products and more. Source: https://www.capterra.com/p/225996/Salesforce-Workcom/reviews --- # Salesforce Work.com Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Salesforce Work.com ## What is Salesforce Work.com? Get a 360 View of your organization with Work.com. Work.com supercharges organizational performance with 360 real-time feedback, goal alignment, and easy performance reviews. Give it a try today! ## What is Salesforce Work.com used for? [Workforce Management](https://www.capterra.com/workforce-management-software/)[Performance Management System](https://www.capterra.com/performance-appraisal-software/)[Talent Management](https://www.capterra.com/talent-management-software/) Top alternative Featured Overall rating Based on 44 user reviews Reviews sentiment Positive 80% Neutral 14% Negative 7% Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Salesforce Work.com?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.salesforce.com&name=Salesforce Work.com) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Salesforce Work.com 4.0 (44) VS. [4.9 (4,762)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting Price Contact vendor Starting Price $8 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.5 (41) Ease Of Use 4.9 (4,761) Value For Money 3.9 (18) Value For Money 4.8 (3,615) Customer Service 3.8 (29) Customer Service 4.7 (3,897) ## Salesforce Work.com alternatives [4.6 (3,343)](https://www.capterra.com/p/110968/BambooHR/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.3 (1,837)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.5 (1,749)](https://www.capterra.com/p/66908/Workday-HCM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.6 (97)](https://www.capterra.com/p/169660/Leapsome/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Employee Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track employee schedules, availability, and performance across projects and tasks Self Service Portal 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Workflow Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks 360 Degree Feedback Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Benefits Management Record employee's benefit plans and selections throughout career progression Document Management Store, manage, and track all electronic documents in a centralized location Salesforce Work.com 17 features Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Record employee's benefit plans and selections throughout career progression Store, manage, and track all electronic documents in a centralized location Manage benefit portfolio selection that is available to your employees through workplace and automate related administrative tasks Tools to improve and measure employee satisfaction and involvement Track employee schedules, availability, and performance across projects and tasks Online portal where employees can access and track their own information Centralized storage for employee data, records, and performance metrics Automates core HR functions such as talent management, employee evaluation and learning management Document completed by employee to assist with career and personal development to reach short term and long term goals Provides real-time feedback and assessments on employee performance, skills, and accomplishments Organize and manage the accomplishments and development of employees or performance of applications or systems Streamlining repetitive tasks and activities through automated and predefined workflows An individual's evaluation of his or her own strengths, weaknesses, and skills Online portal through which end users can access the system, manage tasks, or obtain information Assess skills, outcomes and results using preset metrics and averages Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.0 (41) 4.0 Based on 41 reviews ## Pricing Value for money 3.9 (18) ### Starting price Contact vendor for pricing Free trial available Value for money 3.9 (18) 3.9 Based on 18 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (29) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (29) 3.8 Based on 29 reviews ## User reviews Overall rating 4.0 Based on 44 reviews Filter by rating 5(13) 4(19) 3(7) 2(4) 1(1) Mentioned topic Sorted by most recent AU Anonymous User Psychotherapist Mental Health Care ### "Can't think of a more solid product of it's kind" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 3, 2026 Salesforce is a very solid product to use regarding documentation, billing, and customization. There are unlimited features and once I learned how to navigate the interface, it's great. Pros I've used salesforce the most for documentation and billing over three different therapist positions. It is a solid product that has unlimited customization. It allows for so much user agency and independence. The customer service team and training on it was top-tier. It's absolutely worth using, and it's clearly one of the dominant softwares for documentation. It's HIPAA compliant. Cons The user interface is a mess as a result of having so many options, features, and customization. You have to have a very large monitor to use it optimally, anything smaller than 24" and you need to adjust the zoom on your browser, but even then, the interface is messy. It is not intuitive to use, and can be really frustrating if you make a mistake/typo, but the admins usually take care of things quickly. I don't like the overall aesthetic and format. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jackeline S. Title and Registration // Bank Support Agent Automotive ### "Salesforce is one of the bestest and comfortable softwares to work and complete daily tasks." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 25, 2023 I personally like it, is one of the bestes platforms compare to the others I used in past works Pros I actually like that everything is super easy to find, if I need to find my client's documents I can do it really fast and even call them or send them an email through it. Cons I could say that the set up is a little complex but you can handle it. Switched from [Five9](https://www.capterra.com/p/132405/Five9/) Five9 actually has a lot of problems and it disconnects you from the system Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Almodyr B. Data Analyst Marketing and Advertising ### "Personal experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 February 24, 2023 My overall Salesforce experience has been very positive. The platform has proven to be extremely user-friendly and intuitive, making it simple to customize and manage the system. Pros Salesforce appeals to me because it is a simple, cloud-based platform for managing customer relationships, tracking leads, and automating sales processes. Cons The least that I liked aspect of Salesforce is its complexity. It is a powerful platform, but it can be difficult to learn and use, especially for non-technical or inexperienced users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JJ Juan J. Data engineer Computer Software ### "Salesforce Work.com: great for work continuity in any bussiness" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 8, 2022 Very useful in a project for the continuity of work during the pandemic, great for knowing the performance of the departments in your business Pros Ease of deployment with a lot of functionalities already integrated in the start package Cons Requires a good knowledge of salesforce in general especially if you want to customize the dashboard or add surveys Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TK Thomas K. EVP Information Technology and Services ### "SalesForce for the small user" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 7, 2020 We were attempting to organize our internal processes in Salesforce, granted our process were not well developed, our hope was we could fine tune processes and implement them in Salesforce. We share the blame for the difficulty because we really needed better developed processes, but we were pretty early in the development of our business. Probably should have waited a couple years before turning to SalesForce. Pros Great functionality, decent customer support and training were available to us. We found when we ran into issues, we had difficulty getting someone to help us Cons Too cumbersome for a small organization. We were always working on the implementation versus running the daily business. Switched from [Act!](https://www.capterra.com/p/175860/Act/) ACT was too passive and Salesforce seemd like a much more activity based and data reporting solution. Reasons for choosing Salesforce Work.com Reputation and recommendation from friends and associates in more sophisticated businesses. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TC Tamara C. finance and compliance manager ### "style over substance" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 February 6, 2019 it may have improved since I used it Pros it has a good graphic user interface (GUI) very windowsesuqe and therefore quite usable. It is a nice clear visual. Cons not very easy to navigate, things were not where i expected to find them, and needed several clicks to get to what you wanted Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KG Kelly G. Recruiter Staffing and Recruiting ### "As a manager - this is amazing." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 25, 2018 Pros I love salesforce work.com - it's an amazing tool to engage employees and to make reward them for a job well done. The feature of offering immediate feedback is fantastic. Cons Price. That is all I can say about any salesforce product is the price tends to be incredibly high, making it difficult for large teams. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KK Krishna K. Engineer Mechanical or Industrial Engineering ### "Good for sales and marketing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 16, 2018 Pros An amazing software to develop the sales and marketing with all the required data in and analyze them to get better results. Cons It has multiple user and each update them causing some conflicts and also the data collection becomes little difficult. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JL Jo L. National Outreach Manager Philanthropy ### "SF has a lot of features but isn't intuitive at all to use; you have to learn a difficult language to use it." 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 2, 2018 We recently purchased Fonteva to record our registrations for a national conference. It was a nightmare, and wouldn't do even the most basic functions without adding on expensive services. We had to sort our reports by hand to get even the simplest name badge information: first, last, state, organization. It was very disappointing that it couldn't communicate better with SF as it had been sold to us. Pros Has many features and options that can do many things to track donors, sales, record contacts, follow up and make notes on activity history. It keeps record of event specifics by campaign and allows us to communicate with our trained volunteers across the nation, making it an effective tool for inspiring and encouraging them. Cons When trying to track specific information, and create a viable report, you have to know it's language and fill in every field perfectly, or you'll never get what you want. I always have to ask for our certified tech for help, and she often has to ask for help from SF, which costs us money. It's not easy to use at all. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CO Colleen O. Business Development Specialist ### "Love Everything SalesForce!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 5, 2018 Pros I love everything that is SalesForce! i appreciate the time the sales people take to walk you through how it works. It's simply and easy to use. Cons I know I may sound slightly contradicting, but there is a LOT with SalesForce and it can be somewhat overwhelming. But that's not a reason to not like it! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AW Avienne W. HR Manager Computer Software ### "Great Product - Be Ready to Customize" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 March 28, 2018 Pros \- User Friendly - Extremely Customizable (see cons) - Integrates across the business - Give ability to track and measure business Cons \- Not as plug-and-play as one would hope - Training and adoption across the team can be a challenge - not cheap Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JD Jeffrey D. President Construction ### "Very good" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 14, 2017 I suggest you do your research before selecting any software for your small business Pros That is a central platform for me to control and see all my activity going on such as social media, etc. Cons Explaining the features to new users is frustrating, but as we're developing and growing more technology people are helping. Therefore, it's getting easier. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LY Laura Y. Community Relations Philanthropy ### "Hard to learn but free for non-profits" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 October 10, 2017 Pros The cost is excellent for non-profits allowing up to 10 users for free. It has a multitude of features and components if you need them. Cons Difficult to learn how to use it and although there are videos and training materials, it is a bit overwhelming. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CM Chelsea M. Licensing Qualifications Philanthropy ### "My Experience In SalesForce." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 20, 2017 Aside from the glitches (which to be honest, any platform is going to have at least some), I generally enjoy the software. It does not have great aesthetic appeal, but it does the job we need it to, and that's what matters. Pros Powerful software to keep a massive company working together. I work for a Billion dollar company, so it's a tough job to keep it's staff in rhythm. SF enables us to keep that up as much as possible. We can communicate in a variety of ways, and it integrates pretty seamlessly with our company email provider. Cons Can be hard to find clients' files - there are glitches that mean searching multiple ways to track these files down. It's frustrating, because we do NOT want to miss anything or create a duplicate client file. For example, if I am looking for a specific company in Louisiana, typing the company name is rarely sufficient. I will likely need to look by 1) phone number, 2) address, 3) variations on address (e.g. the street number and name of town), 4) zip code only, 5) partial company name, 6) company entity, 7) members and/or officers of that company. Sometimes we will quite literally do each of those steps, and we STILL cannot find that file in SF, even though it is most definitely there and one of us created it. This is an issue I run into multiple times a day, and one I've adjusted to, but I know our entire team would be greatful if the seach function of Salesforce was a bit more robust/comprehensive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WG william g. VP, Business DEvelopment Computer Software ### "Terrific account management, order processing, sales management, reporting and then some platform!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 7, 2017 In general, it is an amazing tool that helps productivity and sales management performance, I highly recommend it! Pros Ease of use Complete tool used by the entire team; sales, account management, finance, operations, product delivery Customization Workflow processes for account management and project management Integration with marketing platforms such as Watson/IBM Silverpop for email marketing Add-on modules such as Wave, a truly amazing reporting module Ability to create custom proposals, contracts, work orders in one click Integration with Outlook Cons Some data entry can be mundane Some of the set-up is quirky but that could also be at our request from initial set up years ago Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NV Naomi V. Sourcing and Analytics Manager Staffing and Recruiting ### "Easy to use, depending on customizations" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 12, 2017 I had used Salesforce as a PTO tracker my company had set up. Overall the software was very intuitive & easy to figure out. The only issues were the customization that my company had implemented. It was an illogical process, which made the tool a little more difficult to use. I have a feeling that had it just been the out-of-the-box solution, it would've worked just fine. Pros Very intuitive & easy to figure out. Cons Be wary of custom implementations that aren't well-thought-out. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Antonina M. ### "Salesforce is a great platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 6, 2017 Salesforce Work.com is a great step in the right direction to seeing the full scale of your organization's work ethic.,easy to use and lots of features and bells and whistles. Great customer service when needed. Thanks! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KC Katrina C. ### "Great program!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 January 5, 2017 What a wonderful program, easy to use and lots of features and bells and whistles. Great customer service when needed. Thanks! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SG Sam G. Controller Medical Practice ### "works perfectly and efficiently using Work.com" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 December 14, 2016 Work.com is new in the market but very efficient. Its help to make organization performance to run smooth, tracking all the performance matrices etc. Pros 1\. Its helps driving performance of the company 2. Motivate the team , individual of the company Cons Price is high Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TS Teanne S. ### "Salesforce Work.com" 5.0 Overall Rating 5.0 5.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 December 8, 2016 Great tool to get the sales team engaged in the daily activities. Like that you can see teams performances towards goals they set for themselves or team. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AD Ashley D. CRM Administrator Events Services ### "Salesforce Work.com" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 6, 2016 Salesforce Work.com is a great step in the right direction to seeing the full scale of your organization's work ethic. Not quite up to par with other products out there to measure the same thing, but it's getting there. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MH Mary H. HR Advisor Computer Software ### "Would not recommend." 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 10, 2016 We were originally using Work.com before it was acquired by Salesforce. After being acquired, Salesforce had changed the user interface to be more consistent with their other products. Unfortunately, a lot of the functionality that was on the old Work.com was taken away and now less user friendly. While you can run more extensive reports, it is very difficult and not easy to do. Our employees do not like using this system to complete performance reviews. The good thing about this system is Chatter - being able to share information as well as the recognition tools have been highly utilized. Pros Chatter - sharing information with colleagues as well as recognition badging system Cons Goal Setting and Performance Reviews Expensive Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Ben C. ### "Salesforce is a great platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 October 4, 2016 This has been a great platform for us and we have been able to really succeed. We have really leveraged it for success. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LO Lily O. Hospitality ### "Userfriendly" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.5 3.5 Features 4.0 4.0 Customer Service 4.5 4.5 Likelihood to Recommend 8/10 April 20, 2015 Userfriendly Pros It makes it easy to track and measure my work and helps my company in the same direction with important company goals. Cons Price of the product can be a little bit more reasonable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JK Jennifer k. Medical Practice ### "Salesforce" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 19, 2015 Salesforce Pros Helps me keep organized and keep on task. I also like it that I can send emails directly and log phone calls. Cons Sometimes I get confused about setting up a new lead and I find I spend a lot of time trying to set it up initially. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)