--- title: "Elastic Enterprise Search Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Elastic Enterprise Search Software - reviews, pricing plans, popular comparisons to other Insight Engines products and more." source_url: "https://www.capterra.com/p/226058/Swiftype/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Elastic Enterprise Search Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Elastic Enterprise Search ## What is Elastic Enterprise Search? Elastic Enterprise Search (Previously known as Swiftype) is Elasticsearch, with a complete set of specialized tools and extensible APIs that make it easy to build search solutions and give users the best answers, every time. Monitor performance with robust analytics, tweak relevance in real-time, and scale it all seamlessly. ## What is Elastic Enterprise Search used for? [Insight Engines](https://www.capterra.com/insight-engines-software/)[Content Marketing](https://www.capterra.com/content-marketing-software/)[Enterprise Search](https://www.capterra.com/enterprise-search-software/) Overall rating Based on 41 user reviews Reviews sentiment Positive 90% Neutral 5% Negative 5% Starting price $299 Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Elastic Enterprise Search?[Manage this product listing](https://www.g2.com/products/elastic-swiftype/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Elastic Enterprise Search 4.4 (41) VS. [### Algolia](https://www.capterra.com/p/148915/Algolia-Search/) [4.7 (74)](https://www.capterra.com/p/148915/Algolia-Search/reviews/) Starting Price $299 Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (41) Ease Of Use 4.3 (73) Value For Money 4.2 (29) Value For Money 4.2 (59) Customer Service 3.7 (27) Customer Service 4.4 (54) ## Elastic Enterprise Search alternatives [Korra](https://www.capterra.com/p/238942/Korra/) [4.8 (17)](https://www.capterra.com/p/238942/Korra/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/238942/Korra/) [Coveo Relevance Cloud](https://www.capterra.com/p/78820/Coveo-Enterprise-Search/) [4.0 (3)](https://www.capterra.com/p/78820/Coveo-Enterprise-Search/#reviews) Starting price $600.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/78820/Coveo-Enterprise-Search/) Highest Rated [Squirro](https://www.capterra.com/p/182858/Squirro-Customer-Insights/) [5.0 (2)](https://www.capterra.com/p/182858/Squirro-Customer-Insights/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/182858/Squirro-Customer-Insights/) [ONTEC AI](https://www.capterra.com/p/10021115/ONTEC-AI/) [5.0 (2)](https://www.capterra.com/p/10021115/ONTEC-AI/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10021115/ONTEC-AI/) ## FAQs about Elastic Enterprise Search Overview ### Which roles and teams benefit most from Elastic Enterprise Search? Elastic Enterprise Search is most used by software engineers, developers, and systems teams building application search, indexing data, and troubleshooting relevance or performance. Quality assurance engineers validate search behavior, while product specialists and search managers oversee discovery experiences. Senior leaders and business owners review search initiatives, adoption, and operational priorities. Answer based on 41 reviews Overview ### What company size and specific industries is Elastic Enterprise Search built for? Elastic Enterprise Search is designed for small businesses, mid-market organizations, and large multinational enterprises, covering companies of every size in between. The vendor description does not specify any particular industries, so it is positioned as a general-purpose search solution for a broad range of sectors. Features and Usability ### What are the key features of Elastic Enterprise Search? Elastic Enterprise Search offers full text search, faceted search and filtering, semantic search, and fuzzy search for finding content across multiple data sources. It also includes indexing, data connectors, API access, access controls and permissions, analytics, and real-time alerts, plus machine learning, natural language processing, and personalization. Integrations ### Which third-party tools and platforms does Elastic Enterprise Search integrate with? Elastic Enterprise Search integrates with Adobe Commerce, Google Analytics 360, Shopify, and WordPress. These catalog integrations cover ecommerce, analytics, and content management use cases, giving teams a focused set of third-party connections for search and discovery across web and storefront environments. Answer based on 8 reviews Getting Started and Support ### What training and onboarding options does Elastic Enterprise Search offer? Elastic Enterprise Search provides live online sessions, webinars, documentation, and videos for getting started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference materials for setup steps, feature overviews, and ongoing learning. Answer based on 3 reviews Getting Started and Support ### What customer support options does Elastic Enterprise Search offer? Elastic Enterprise Search provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users often say the documentation helps with a steep setup learning curve, but some also report that technical support can be slow or unhelpful when complex search issues need attention. Answer based on 3 reviews Ease of use ### How easy is Elastic Enterprise Search to set up and use? Elastic Enterprise Search makes search setup and everyday management approachable through APIs, dashboards, and flexible indexing tools. Developers and web teams find it well suited to building full-text search, filters, and autocomplete, while complex queries, custom indexing, and advanced relevance tuning require technical knowledge and a longer learning curve. Answer based on 10 reviews ## Features AI summary Based on 126 Insight Engines reviews Capterra data shows that buyers of insight engines rank the following features as their top priorities: - **Usage Tracking/Analytics** (**47%** of reviewers rated this feature as critical) - **Reporting & Statistics** (**35%**) - **Data Visualization** (**42%**) Elastic Enterprise Search supports all three of the features reviewers value most: **Usage Tracking/Analytics**, **Reporting & Statistics**, and **Data Visualization**. Together, these capabilities help businesses monitor search activity, review performance trends, and turn data into clear visual insights, allowing teams to make better decisions and improve the search experience. Data Visualization 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Graphical representation of data Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Elastic Enterprise Search 57 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Augmented Analytics: Analyze data and automatically generate insights using AI/ML technologies - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Behavioral Analytics: Track and analyse user behavior within a system or network - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customer Activity Tracking: A report showing what actions customers perform - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Aggregation: Collect, process and structure data from multiple sources for further analysis - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Classification: Grouping log entries based on similar attributes. - Data Discovery: Discover and connect variety of data sources to the application for analysis - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Retrieval: Search and find data in a structured format - Data Security: Protect sensitive data for digital privacy - Data Source Connectors: Connect to big data sources - Data Visualization: Graphical representation of data - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Faceted Search/Filtering: Faceted Search/Filtering - File Management: Create, save, and store files - Filtering: Find & retrieve relevant data or documents - Full Text Search: Search for specific words or phrases within a document or database - Indexing: Compile and organize data into specific metrics - Intelligent Search: Retrieves search results using various capabilities, including AI, ML and NLP - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Multi-Language: Manage and support multiple languages - Multiple Data Sources: Allows users to manage data from a number of sources - Natural Language Processing: Process and analyze human language in text or audio form - Personalization: Adjust communications based on previous interactions or personal preferences - Product Recommendations: Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history - Product Search: The ability to discover a specific item the customer is looking to purchase - Real-Time Analytics: Analyze and gain insights into data in real-time - Recommendations: Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources --- Get Advice We can help you find the software with the features you need. Features 4.3 (40) 4.3 Based on 40 reviews ## Pricing Value for money 4.2 (29) Free Trial Free Version Basic $299.00 Per Month Value for money 4.2 (29) 4.2 Based on 29 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.7 (27) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (27) 3.7 Based on 27 reviews ## User reviews Overall rating 4.4 Based on 41 reviews Filter by rating Counts reflect reviews available in this feed. 5(26) 4(11) 3(2) 2(0) 1(2) Mentioned topic Recent reviews first, then most helpful RE Reviewer Sr. Software Developer Used the software for: 3-5 years ### "Great solution for implementing searching over vast amount of data!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 3, 2019 Elasticsearch helps in performing optimised searching over the vast amount of data present in your system. The configuration for Elasticsearch can have some learning curve, but once setup completely, the indexed searches are really fast as compared to other basic solutions and helps users in searching your system from vast amount of data. Its ideal for Big data and can be used in other e-commerce solutions also. Text searching is really fast and helps your system in maintaining performance and scalability over search operations. Pros Elasticsearch is a great solution for implementing optimised searches over the data you have lying in your databases. The setup and configuration is a bit tricky, but once you have configured the data points and the indexes, the search is lighting fast. You can go for the complete text search or for the autocomplete bases suggestions which can help your users to quickly search for the right things in your system. Cons The setup of Elasticsearch does have a learning curve for the developers, but the documentation is really helpful in getting you over the curve. Setting up indexes or data points for search can be tricky. Elasticsearch needs to setup a more proactive customer support so that developers who are facing deadlines, can easily sort their issues with the help of tech support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Full Stack Developer Used the software for: 3-5 years ### "Blazing fast in searching through a lot of data!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 8, 2021 I am extremely satisfied with Elasticsearch, its speed & querying capabilities among lots of data amaze me! Pros The fact that Elasticsearch offers really efficient & quick querying of data without a compromise on the different range of queries it can support is really awesome, also Elasticsearch can rank matching documents based on matching criteria which is also very useful. Elasticsearch also handles distributed queries very efficiently. Cons Reindexing documents can be a real pain if there is a major change in the schema, otherwise no complaints. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer President Used the software for: 1-3 years ### "We wish we had not subscribed to Swiftype." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 December 6, 2019 Our overall experience with Swiftype was really negative. A big waste of our time and money. After waiting for them to follow up on our last conference call, we switched to Google Custom Search Engine. It turned out to be far less expensive than we thought. Swiftype is a bad investment if you have lots of files to be indexed but far fewer monthly searches. Google Custom Search now works well for us -- at a tiny fraction of Swiftype's annual cost. Pros 1\. It was fairly easy to set up. 2. It seemed to provide more accurate search results over time. 3. Customer service concerning technical questions was good. Cons 1\. Reports provided are too limited in time span covered to be helpful. 2. Company said number of documents we wanted indexed exceeded our quota and would result in higher cost at next renewal. This conflicted with our own records, so we repeatedly asked for a list of the pages being indexed. We got lots of emails and telephone conferences and promises, but we never got the list. 3. Swiftype seemed to have something to hide. We would talk with them about above indexing issue, and they said they would get back to us soon. But they didn't. They seemed to forget about us. I guess they were hoping we would just go away. 4. The last month or more, most of our searches were spam bot searches for non-existent domain names. This made our reports really worthless. (We have not had this problem anywhere else on our sites.) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Backend Developer Used the software for: Less than 1 year ### "An extremely powerful search engine" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 10, 2022 Pros Elastic search has completely changed how we can fetch and visualize our customer's data. With the advanced text indexing, we can easily build a text search engine which gives accurate results. The powerful query format allows us to construct complex queries from deep filter trees and aggregate data in any way we want. Most importantly, all of this is extemely fast - giving results within milliseconds when working with complex queries on milions of documents. If performance ever becomes a problem, Elastic search is easily horizontally scalable and therefore future-proof. Cons One critical thing I'm missing is a proper way of handling migrations. If you for example need to change the format of indexed documents - and therefore the mapping, you need to develop your own way of programatically handling the reindexing - or do it manually. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Software Engineer Used the software for: 3-5 years ### "One stop solution for all the heavy search operations across huge set of data" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 3, 2019 It's been great! Pros As a backend developer, I know for a fact that I can rely upon elasticsearch for all the times when I have to support search based on string across the database. You throw some set of documents to elasticseatch, and you are good to go to search anything amongst the provided documents. They have some supercool features to support string based search for say support for distributed systems, support for aggregations and analysers & folding, etc. The documentation out there makes it lot easier to get going with it :) Cons The memory optimisation related issues could be alarming sometimes if not taken care of properly. You may end up having some weird system crashes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Delivery Engineer Used the software for: 1-3 years ### "High quality search engine tool" 4.0 August 9, 2019 Pros Easy to get started, fast with basically no optimization. It can handle massive amounts of data without breaking a sweat. Cons Getting data INTO Elasticsearch can be tricky, depending on the source. Version 7 fixes a lot of these issues, however. Licensing is less than ideal, too: many useful features are locked behind a paid support license, and the open source version is receiving fewer and fewer new features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Software Engineer Used the software for: Less than 1 year ### "Super powerful search engine for your Business." 5.0 December 23, 2018 A bit hard at first, specially tweaking the queries & indexes to get just what we needed from it. But after that, it has been a very reliable tool that we use everyday. Pros ElasticSearch provides some of the mos accurate & fast search results of the market. We moved from a Sphinx installation into ES and have never looked back. Multiple indexes, lots of querying options & great support from tooling. Cons Can be a bit hard to get into at first. However, the product is very well documented, so you just need to invest some time in their docs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer SVP Used the software for: Less than 1 year ### "Great alternative for Google Custom Search" 5.0 July 5, 2018 Pros We used Google Custom Search and were really disappointed when Google dropped paid support. We changed to Swiftype and are very happy. It has given us the similar functionality with improved UI. The UI for optimizing the search is really easy to use yet powerful. Cons Unlike Google, Swiftype does not have indexes ready to go. As a result, when you add a new site to the search set, it takes some time to index the site. Its understandable but using Google was really simple. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Kyle B. Designer Web Used the software for: Less than 1 year ### "Highly scalable search functionality" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 20, 2018 Pros If you worked in a big online store on the analytics side you can really understand the hard work that this software is doing, and the value that it adds to your conversion rate. It has great potential and used in combination with Kibana it proves a very good choice for fast and great search results. Cons Depending on your users conversion rate and volume it can become a high cost operation, if you have low margins. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Desarrollador de java Used the software for: 1-3 years ### "The best tool for smart text" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 May 10, 2018 Pros Excellent to use smart text, to management number of impression on search, distribution of data, autosuggest, soundex search. So more efficiently and quickly than search on a data base. Cons It has not a table of error, errors are so much generic. Documentation is very ambiguous and so short. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/226058/Swiftype/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.