--- title: "Online Surveys Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Online Surveys Software - reviews, pricing plans, popular comparisons to other Forms Automation products and more." source_url: "https://www.capterra.com/p/226206/Online-Surveys/" page_type: "product" language: "en" --- # Online Surveys Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Online Surveys ## What is Online Surveys? Constant Contact Online Survey helps you collect feedback from your customers and members to keep them coming back. We have ready-made survey templates for every business need, and many industries. We offer seven different question formats and the ability to make specific questions required. Use skip-logic to get more relevant answers. Try Constant Contact Online Survey free for 60-days. ## What is Online Surveys used for? [Review Management](https://www.capterra.com/review-management-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Forms Automation](https://www.capterra.com/forms-automation-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $15 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Online Surveys Overview Updated August 2026 AI summary Online Surveys offers cloud-based tools for creating and designing forms, with additional capabilities for reporting and analytics. Serving small and midsize businesses across forms automation, customer experience, and review management, it enables organizations to gather and analyze input efficiently. Its web-based deployment allows for flexible access without on-premises installation requirements. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Online Surveys 3.6 (10) VS. [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price $15 per user, per month Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (10) Ease Of Use 4.6 (10,499) Value For Money 3.8 (8) Value For Money 4.4 (6,536) Customer Service 3.6 (7) Customer Service 4.3 (5,845) ## Online Surveys alternatives [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169618/Trustpilot/) Highest Rated [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/) [4.8 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) Starting price $249.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161326/Broadly-Reviews/) [Experience.com](https://www.capterra.com/p/178112/SocialSurvey/) [4.7 (89)](https://www.capterra.com/p/178112/SocialSurvey/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178112/SocialSurvey/) [View all alternatives](https://www.capterra.com/p/226206/Online-Surveys/alternatives/) ## FAQs about Online Surveys Overview ### What company size and specific industries is Online Surveys built for? Online Surveys is designed for organizations of any size that need online survey management, rather than a specific company size or industry. It fits businesses, nonprofits, schools, and other groups that collect feedback, conduct research, or manage questionnaires through an online survey process. Features and Usability ### What are the key features of Online Surveys? Online Surveys offers forms creation and design, survey and poll management, response management, and reporting and analytics for collecting and reviewing feedback. It also includes dashboard views, review monitoring, review notification, negative feedback management, file storage, social media integration, and purchasing and receiving support. Getting Started and Support ### What training and onboarding options does Online Surveys offer? Online Surveys provides videos as its training option for teams getting started. Videos can support self-paced learning, feature overviews, and step-by-step reference for common tasks. Getting Started and Support ### What customer support options does Online Surveys offer? Online Surveys provides email/help desk support, FAQ/forum resources, a knowledge base, and phone support. Support coverage is presented through multiple channels for different needs, but no reviewer feedback is available here to describe response times, helpfulness, or common frustrations with the support experience. ## Features AI summary Based on 7,153 Forms Automation reviews Capterra reviewers point to the following as the features buyers value most when comparing forms automation software: - **Customizable Fields** (**53%** of reviewers rated this feature as critical) - **Customizable Forms** (**53%**) - **Mobile Access** (**61%**) Online Surveys includes other functionality that reviewers also consider important, particularly **Forms Creation & Design** (**46%**). This feature gives teams a practical way to build and tailor forms for different data collection needs, helping businesses gather information more efficiently and create survey experiences that fit specific workflows. Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Forms Creation & Design Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Negative Feedback Management Identify, track, and respond to negative feedback Purchasing & Receiving Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Online Surveys 11 features ### All Features - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Forms Creation & Design: Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Negative Feedback Management: Identify, track, and respond to negative feedback - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Survey/Poll Management: Create and administer polls and surveys --- Get Advice We can help you find the software with the features you need. Features 3.7 (10) 3.7 Based on 10 reviews ## Pricing Value for money 3.8 (8) Basic $15.00 Value for money 3.8 (8) 3.8 Based on 8 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (7) 3.6 Based on 7 reviews ## User reviews Overall rating 3.6 Based on 10 reviews Filter by rating 5(2) 4(4) 3(3) 2(0) 1(1) Mentioned topic Sorted by most recent RH Rae H. Business Administrator Higher Education ### "Create surveys quickly and easily with this tool!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 February 10, 2019 Pros I like the clear and concise interface of the survey tool. It's very intuitive and easy to work with. I also use Constant Contact for newsletters, so I already have my different email lists setup, which makes using this tool very convenient. Cons I have found that Constant Contact can be slow in sending out the surveys/emails. And depending on the size of the email lists, sometimes there is a delay in the ability to send communications out immediately, which has been problematic in time sensitive situations. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Dioshai G. Web Developer Marketing and Advertising ### "the opinion of the users is very important" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 11, 2018 Online Surveys by Constant Contact is an excellent program to obtain the opinion of our users and prospects Pros It is very easy to use, you just have to customize the predesigned templates to send them by email or you can also add them to your website, the best thing about this software is that in the end we obtain valuable data and comments from potential clients that help us create strategies, content or campaigns Cons maybe add more interactive features to the surveys, but I liked it a lot because it's simple and fast. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Geoscience Technologist Oil & Energy ### "Constant contact online survey review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 September 6, 2018 Templates are helpful way to get started and the ability to modify is very easy Pros Flexabilty with how and what we can ask Cons The 'look' of the survey could be modernized Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. vu G. founder Writing and Editing ### "good strategy with less features" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 7/10 July 14, 2018 More knowledge about the management of the emails and the daily schedules for the delivery of the products. Pros To manage the emails in a proper order is significant which prior to that I was doing in irregular basis. The price is quite good for the beginning plus you can have 6 days free trial to check if it will satisfy. Cons Easy to be charged instantly, and very less trained customer support which is not acceptable from customer's perspective not to have the solution for the problem. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JA Josh A. Marketing Coordinator Civic & Social Organization ### "The software does as intended, but it is not exciting. Definitely not Mail Chimp. " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 2/10 June 22, 2018 Pros It sends emails as intended. The analytics are basic but beneficial. Nothing really exciting, but works well. Cons The design of the emails is very limited. Can only add certain things that Constant Contact allows. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ED Elliott D. Program Coordinator ### "I edit and create surveys with some difficulty through Constant Contact." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 March 13, 2018 Pros The only upside to using Constant Contact over Google Forms is the ability to manage contacts and send to select contact lists with customized greetings and emails. Google Forms has more question options and is way easier to use. Cons Editing surveys is difficult and not enjoyable. It takes a lot of clicks to do simple steps. Constant Contact has not yet enabled users to click on a line of text to select an option, instead, they must precisely click on the tiny checkboxes to select survey options. Moving questions is difficult. Moving answer options is difficult. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VF Vanessa F. Office Coordinator ### "Simple online surveys" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 4/10 March 5, 2018 Pros No technical knowledge needed to send out surveys to targeted audience. Easy to navigate and customize. If you're already using Constant Contact for emails, this is an easy additional option. Cons Limited design features, but easy enough to navigate. It would benefit them to build name recognition so they don't lose out to more targeted competition. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User VP of Marketing ### "Very easy tool to send out user surveys and check results" 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 November 9, 2017 Easy to create and deploy user surveys Pros It is every easy to build out multiple types of surveys and deploy them to a target lift. No technical know how is required to make things look good and function properly. Cons There are some limitations to what you can do with the tool, but nothing that has prevented me from getting the surveys out properly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RS Ranju S. Accounting ### "Very great way to set up surveys" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 10, 2017 Pros Easy to use. Gives lots of options. The design is very good, so the finished form is easy for users to use and so reduces the chance of them giving up when answering questions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Chris N. Geoscience Technologist Oil & Energy ### "Online survey survey" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 November 3, 2016 We use this to ask questions of our customers, committee members and other stakeholders. The reporting tools are very helpful in summarizing our results. Pros Flexibility in how questions are asked and the reporting tools are great. Cons This works like a charm. Nothing negative to say. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/226206/Online-Surveys/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.