# Online Surveys Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Online Surveys the right Forms Automation solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/226206/Online-Surveys/reviews --- Online Surveys 3.6 (10) [View alternatives](https://www.capterra.com/p/226206/Online-Surveys/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Online Surveys Ease of use 4.3 Customer Service 3.6 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dioshai G. Web Developer Marketing and Advertising Used the software for: 1-2 years ### "the opinion of the users is very important" September 11, 2018 5.0 Online Surveys by Constant Contact is an excellent program to obtain the opinion of our users and prospects Pros It is very easy to use, you just have to customize the predesigned templates to send them by email or you can also add them to your website, the best thing about this software is that in the end we obtain valuable data and comments from potential clients that help us create strategies, content or campaigns Cons maybe add more interactive features to the surveys, but I liked it a lot because it's simple and fast. Review Source Chris N. Geoscience Technologist Oil & Energy Used the software for: 2+ years ### "Online survey survey" November 3, 2016 4.0 We use this to ask questions of our customers, committee members and other stakeholders. The reporting tools are very helpful in summarizing our results. Pros Flexibility in how questions are asked and the reporting tools are great. Cons This works like a charm. Nothing negative to say. Review Source ED Elliott D. Program Coordinator Used the software for: 1-2 years ### "I edit and create surveys with some difficulty through Constant Contact." March 13, 2018 3.0 Pros The only upside to using Constant Contact over Google Forms is the ability to manage contacts and send to select contact lists with customized greetings and emails. Google Forms has more question options and is way easier to use. Cons Editing surveys is difficult and not enjoyable. It takes a lot of clicks to do simple steps. Constant Contact has not yet enabled users to click on a line of text to select an option, instead, they must precisely click on the tiny checkboxes to select survey options. Moving questions is difficult. Moving answer options is difficult. Review Source VR Verified Reviewer Geoscience Technologist Oil & Energy Used the software for: 2+ years ### "Constant contact online survey review" September 6, 2018 4.0 Templates are helpful way to get started and the ability to modify is very easy Pros Flexabilty with how and what we can ask Cons The 'look' of the survey could be modernized Review Source vu G. founder Writing and Editing Used the software for: Less than 6 months ### "good strategy with less features" July 14, 2018 4.0 More knowledge about the management of the emails and the daily schedules for the delivery of the products. Pros To manage the emails in a proper order is significant which prior to that I was doing in irregular basis. The price is quite good for the beginning plus you can have 6 days free trial to check if it will satisfy. Cons Easy to be charged instantly, and very less trained customer support which is not acceptable from customer's perspective not to have the solution for the problem. Review Source RH Rae H. Business Administrator Higher Education Used the software for: 2+ years ### "Create surveys quickly and easily with this tool!" February 10, 2019 4.0 Pros I like the clear and concise interface of the survey tool. It's very intuitive and easy to work with. I also use Constant Contact for newsletters, so I already have my different email lists setup, which makes using this tool very convenient. Cons I have found that Constant Contact can be slow in sending out the surveys/emails. And depending on the size of the email lists, sometimes there is a delay in the ability to send communications out immediately, which has been problematic in time sensitive situations. Review Source JA Josh A. Marketing Coordinator Civic & Social Organization Used the software for: 1-2 years ### "The software does as intended, but it is not exciting. Definitely not Mail Chimp. " June 22, 2018 3.0 Pros It sends emails as intended. The analytics are basic but beneficial. Nothing really exciting, but works well. Cons The design of the emails is very limited. Can only add certain things that Constant Contact allows. Review Source VR Verified Reviewer VP of Marketing Used the software for: Less than 6 months ### "Very easy tool to send out user surveys and check results" November 9, 2017 1.0 Easy to create and deploy user surveys Pros It is every easy to build out multiple types of surveys and deploy them to a target lift. No technical know how is required to make things look good and function properly. Cons There are some limitations to what you can do with the tool, but nothing that has prevented me from getting the surveys out properly. Review Source VF Vanessa F. Office Coordinator Used the software for: 6-12 months ### "Simple online surveys" March 5, 2018 3.0 Pros No technical knowledge needed to send out surveys to targeted audience. Easy to navigate and customize. If you're already using Constant Contact for emails, this is an easy additional option. Cons Limited design features, but easy enough to navigate. It would benefit them to build name recognition so they don't lose out to more targeted competition. Review Source RS Ranju S. Accounting Used the software for: I used a free trial ### "Very great way to set up surveys" October 10, 2017 5.0 Pros Easy to use. Gives lots of options. The design is very good, so the finished form is easy for users to use and so reduces the chance of them giving up when answering questions. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.