--- title: "Office Chat Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Office Chat Software - reviews, pricing plans, popular comparisons to other Internal Communications products and more." source_url: "https://www.capterra.com/p/226272/Office-Chat/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Office Chat Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Office Chat ## What is Office Chat? Office Chat is a desktop & mobile HIPAA-compliant messaging solution for small & medium businesses. It comes with features like delivery confirmation, priority messaging, group messaging, 1-to-1 messaging, broadcast messaging, secure attachments, built-in integrations and full administrative control for a broad range of industries from medical services, insurance, real estate, repair services, cleaning services, travel, legal, automotive, manufacturing, educational institutes & not-for-profit. ## What is Office Chat used for? [Internal Communications](https://www.capterra.com/internal-communications-software/) Top alternative Featured Overall rating Based on 232 user reviews Reviews sentiment Positive 93% Neutral 7% Negative 0% Pros & cons Simple setup and navigation Instant team collaboration tool Frequent technical disruptions Starting price $25 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Office Chat?[Manage this product listing](https://www.g2.com/products/office-chat/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Office Chat 4.5 (232) VS. [4.6 (5,322)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $25 Flat Rate, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (232) Ease Of Use 4.7 (22,799) Value For Money 4.5 (186) Value For Money 4.5 (15,350) Customer Service 4.6 (176) Customer Service 4.6 (13,607) ## Office Chat alternatives [4.6 (14,700)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24,244)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135003/Slack/) Highest Rated [Zulip](https://www.capterra.com/p/197945/Zulip/) [4.9 (196)](https://www.capterra.com/p/197945/Zulip/reviews/) Starting price $6.67 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/197945/Zulip/) [Basecamp](https://www.capterra.com/p/56808/Basecamp/) [4.4 (14,458)](https://www.capterra.com/p/56808/Basecamp/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/56808/Basecamp/) [View all alternatives](https://www.capterra.com/p/226272/Office-Chat/alternatives/) ## FAQs about Office Chat Overview ### What problems does Office Chat solve? Office Chat solves delayed, fragmented office communication by giving teams private and group messaging, read receipts, status visibility, announcements, and file or screenshot sharing. It reduces phone interruptions, email overload, missed handoffs, and hallway searches for quick answers. Healthcare practices, front-desk staff, remote employees, multi-site offices, and service teams benefit most. Answer based on 199 reviews Overview ### Which roles and teams benefit most from Office Chat? Office Chat is most used by owners, executives, and office managers who coordinate daily decisions, staff updates, and internal communication. Customer service teams handle quick agent-to-agent questions and case handoffs, while IT staff manage technical coordination. Marketing and design teams use group messaging to align campaign work, approvals, and shared deadlines. Answer based on 232 reviews Overview ### What company size and industries is Office Chat built for? Office Chat is internal communications messaging software for small and medium-sized businesses, with 81% of reviewers from small businesses. Its leading industries are Hospital & Health Care (12%), Insurance (9%), and Health, Wellness and Fitness (7%). All reviewers report using it for internal communications. Answer based on 232 reviews Features and Usability ### What are the key features of Office Chat? Office Chat includes core real-time chat for private messages and group chat, with read receipts, presence status, and real-time notifications. Teams can share files and images, access transcripts and chat history, and use mobile alerts across desktop and mobile devices. Role-based permissions and SSL security support controlled internal communication. Answer based on 99 reviews Pricing ### How much does it cost and what fees or limitations are included? Office Chat starts at $25/month flat rate for Startup, including 10 users. Business costs $49/month for 50 users, Enterprise is $99/month, and HIPAA/BAA is $999/year. A 14-day no-card trial is available, but service suspends without a card afterward. Reviewers often call pricing affordable, though some want lower prices. Answer based on 22 reviews Integrations ### Which third-party tools and platforms does Office Chat integrate with? Office Chat integrates with 9 third-party tools, including GitHub, Jira, Zendesk Suite, Mailchimp, GoTo Meeting, Beanstalk, Airbrake, New Relic, and Pingdom. These integrations cover developer workflows, customer support, marketing, meetings, and monitoring tools. Answer based on 7 reviews Getting Started and Support ### How easy is it to onboard and train a team on Office Chat? Office Chat is easy for most staff to deploy and adopt, with reviewers describing intuitive messaging, simple user setup, and little to no training needed for everyday use. Live online sessions, webinars, and documentation support team training. Administrators may need more time, as reviewers find back-end administration somewhat cumbersome. Answer based on 15 reviews Getting Started and Support ### What customer support options does Office Chat offer? Office Chat provides Email/Help Desk, FAQ/Forum, Knowledge Base, 24/7 Live Rep, and Chat support. Users describe support as helpful for tracking down issues and guiding setup, though some note slow waits and room for improvement in response speed and consistency. Answer based on 6 reviews Message sending ### How reliable is Office Chat for sending internal messages? Office Chat enables quick internal messaging for office teams, letting staff contact individuals or groups without calls or email delays. Read indicators, mobile access, and file sharing support everyday coordination, while some users report delayed deliveries, missed alerts, and inconsistent status updates across mobile and desktop apps. Answer based on 97 reviews ## Pros and Cons Simple setup and navigation 92% positive reviews out of 85 Most reviewers indicate ease of use allows quick adoption, smooth setup, and effortless communication across devices. Frequent technical disruptions 68% negative reviews out of 31 Most users comment bugs and issues cause crashes, freezes, and disconnections, leading to daily interruptions and frustration. Instant team collaboration tool 95% positive reviews out of 60 Most reviewers describe team communication as faster, reducing email clutter and improving response times among coworkers. Efficient in-office messaging platform 100% positive reviews out of 23 Most users report office communication is streamlined, enabling confidential, quick, and convenient messaging across locations. ## Features AI summary Based on 2,329 Internal Communications reviews Capterra data shows that buyers of internal communications software rank the following features as their top priorities: - **Real-Time Notifications** (**66%** of reviewers rated this feature as critical) - **Chat/Messaging** (**61%**) - **Single Sign On** (**65%**) Office Chat supports **Real-Time Notifications** and **Chat/Messaging**, giving teams a direct way to share updates quickly and keep conversations moving in real time. However, it does not offer **Single Sign On**. Instead, it provides **Third-Party Integrations** (**67%**), which can connect the platform with other business systems and help teams keep communication tied to their existing tools, allowing teams to respond faster and work more efficiently. Real-Time Notifications 4.5 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Chat/Messaging 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Real-Time Chat 4.1 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. Transcripts/Chat History 3.9 (9) 66.67% of 9 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation File Sharing 4.0 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Access Controls/Permissions 4.7 (7) 28.57% of 7 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Office Chat 17 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Active Directory Integration: Integrates with Active Directory - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Blogs: Allows users to publish blogs on social site - Chat/Messaging: Communicate using direct chat or messages within the system - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Live Chat: Ability to chat online in real time - Mobile Alerts: Notifications via mobile devices - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation --- Features 4.4 (232) 4.4 Based on 232 reviews ## Pricing Value for money 4.5 (186) [View pricing plan details](https://www.capterra.com/p/226272/Office-Chat/pricing/) Startup $25.00 Flat Rate,Per Month It includes: - 24\*5 Email Support - 25 GB File Storage - 30 Days Chat History - Control Who Can Create Groups - Control Who Can Delete Messages - Delete Messages on Read Option - Etc - Request Delivery Confirmation - Search Messages History - Send Animated Gifs - Send Unlimited Images and Videos - Send Unlimited Messages - Set Read Receipt Option Business $49.00 Flat Rate,Per Month It includes: - All the features of Startup plan. 50 users included Enterprise $99.00 Flat Rate,Per Month It includes: - 100 GB File Storage - 2 Factor Authentication - Active Directory Integration - Advanced User Access and Security Logs - All Features of the Business Plan in Addition to: Unlimited Chat History - End to End Encryption of Messages - ID Address Based Access Control - Remote Session Management - Security Alerts - View and Manage Chat History of All Users HIPAA/BAA $999.00 Flat Rate,Per Year It includes: - All Features of the Enterprise Plan in Addition to: Business Associate Agreement (BAA) - Chat History Limited to 7 Days Value for money 4.5 (186) 4.5 Based on 186 reviews ## Integrations [ Jira](https://www.capterra.com/p/19319/JIRA/)[ GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ New Relic](https://www.capterra.com/p/118128/New-Relic/)[ SolarWinds Pingdom](https://www.capterra.com/p/131928/Pingdom/)[ Airbrake](https://www.capterra.com/p/160492/Airbrake/)[ Beanstalk](https://www.capterra.com/p/212834/Beanstalk/) ## Support, customer service and training options Customer Service 4.6 (176) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (176) 4.6 Based on 176 reviews ## User reviews Overall rating 4.5 Based on 232 reviews Filter by rating Counts reflect reviews available in this feed. 5(140) 4(75) 3(16) 2(1) 1(0) Mentioned topic Recent reviews first, then most helpful SA Sales And Marketing Specialist Sales And Marketing Specialist Used the software for: Less than 1 year ### "Internal communication platform" 4.0 March 29, 2022 Pros OfficeChat is easy to use because it uses the same corporate email address to log in. You may see a list of your most recent or regularly contacted coworkers and a list of all offline coworkers that are on your contact list. You may also check their status for seeing when they're at their computers or absent from their workstations. You may also use your chat window to transmit pictures, gifs, and other documents. Cons When you start a chat thread, the screen skips to the last post rather than continuing where you left off. It's inconvenient to keep scrolling up, attempting to recall and estimate which message the user read last. It would be preferable if the screen/chat queue would open and display the user's most recent news and maybe indicate or identify between reading and unopened messages. PA Partner and sales associate Partner and sales associate Used the software for: Less than 1 year ### "Simple chat software " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 28, 2022 Overall it's a simple chat software that is affordable and reliable for messaging & chatting. There are a lot of awesome things about it and a lot of not so good things about it. I recommend going over what you'll need and comparing it to the feature list. If office chat checks all of the boxes for you then you should check it out! We just had to explore alternatives and upgrade because of the lacking features that were crucial for us and we couldn't go without. Pros Live chat, real time notifications and alerts, mobile alerts and mobile version, access & control permissions (role based too), file sharing. It's convenient that I can mute conversations that aren't as important or urgent. Quick reply is awesome to have. I like that it includes GIFs and emoticons, some office oriented chat software does not. Price is affordable and consistent. Simple to use and reliable as far as messages getting through. The read receipts are nice when I need to check team accountability! Cons Sadly there are several important things we need that aren't in the software, like mentions or tagging with the @ symbol, commenting, event calender or schedule, task lists. It really stinks that there isn't an employee and contact database too. We also really needed a good video conferencing and screen sharing feature. There are some things that are frustrating, for example when I'm catching up on a conversation and someone sends a new message, it sends me back to the bottom of the thread. Also when I'm using another app and a notification pops up for office chat, for some reason it automatically starts typing in the quick reply box instead of what I was doing originally. IM IT Manager IT Manager Used the software for: Less than 1 year ### "Decent product unless you use Microsoft Remote Desktop Services" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 26, 2019 I would strongly recommend this product for situations where users are on separate machines using the actual application. It does have many good features and the performance is acceptable. However, this is not currently a good solution if your users must access the application from a Remote Desktop Services environment. It \*might\* perform better in a different multi-user-single-server environment. In fact, we got the strong impression that they had not dealt with a client even our size before, definitely not on an RDS environment, and they were scrambling to catch up. The we-based option was very unreliable, often failing to reflect current messages and not alerting users to new messages. Pros Ease of setting up users and creating groups; availability of web-based version; option to have server hosted in the cloud; administrative ability to review message activity. Cons Very CPU-heavy, often averaging 15% of the CPU depending on each user's activity (not good with multiple users on an RDS server); web-based version very unreliable even with an unclogged 100Mbps Internet feed; was not designed for Microsoft RDS (to be fair they came out with an RDS-friendly installation about a month after we purchased it); product probably sold from somewhere in Asia (not a problem in itself except for adding an extra day to advanced tech support queries). Kira D. Foster Marketing Agent Used the software for: I used a free trial ### "Easy and effective but has some issues!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 11, 2022 Overall I enjoy using the product and benefitted from it. We were able to work together regardless of our location and it was easy to share files. This product can compete well with others of this type. Pros I love the setup which is similar to text messaging vs other chat formats. Its easy to share an array of files in the chat and you can chat with everyone or one on one. If you need it the delivery confirmation is great and very convenient. Overall it's an easy to use product with great features. Cons Unfortunately this product has a few issues that are rather frustrating. There is no option to delete old messages, you can only leave the entire chat and start a new one which requires all other team members to do so as well. It doesn't offer the option to bookmark your place in reading conversations and everything a new message is sent you have to scroll back up. This becomes very time consuming and annoying. Annette M. Escrow Accounting Assistant Used the software for: Less than 1 year ### "Very easy and convenient to use. I use it 90% of the time" 5.0 June 21, 2018 Pros I work in Escrow and a lot of my co-workers are in another location and its easier to ask a quick question without having to send an email only to have it get lost in the sea of the other emails that we receive on an hourly basis. Using this sends a ping right away to the recipient and allow for my questions to get answer much quicker than sending an email Cons The only thing I don't like about it that the chat screen still shows old chats from employees who do not work at the company any longer and for some reason I can not find a way to remove them. All of our old chats are on my dashboard and I would like to remove them. If there is a way to remove them, I have not found it yet. Hilary C. loans administrator Used the software for: 1-3 years ### "Office Chat" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 11, 2020 Its more interesting to use this software for office communication, Saves time, it has better features than emails too. Love it. Pros great in the office communication application allows quick send and receive takes huge files as well reduces the formality in emails for office chats that are social and business ease of use presence of video and audio calls Cons still learning about the application. So far it beats many. Bruce K. Director of IT Operations & Global Web Acquisition Used the software for: Less than 1 year ### "Very useful, easy to implement tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 21, 2018 it provides quick communication between team members & offices (various teams are using this). Pros Ease of use, & speed to implementation. Very reasonable cost. The only software we found for chat that was inexpensive, easy to set up and use, & had no compatibility issues. Cons it's not as 'trackable' or auditable as email. From a data protection standpoint, & also for legal forensics, it would be nice to have a permanent archive that is easy to access for admins. I don't this that Office Chat offers this. M.I.A. L. Product Developement Assistant Used the software for: 1-3 years ### "Easy to use! " 5.0 May 4, 2018 Pros This chat tool promotes a good environment and a faster communication between co-workers. The GIFs and emojis make it fun while working. Cons Its design is plain and simple, it would be nice if the chat window could be more flexible by personalizing it as we wish. DM Digital Marketing Executive Digital Marketing Executive Used the software for: Less than 1 year ### "Great little office platform but support wait times are often long" 4.0 August 30, 2019 Overall really pleased as it increases job efficiency and improves the virtual office culture. Pros Really good office chat platform that allows file attachments/transfer which is mega handy for our staff. Cons Have waited quite a while for customer support at times. Pop-up notifications would be a good addition too. Jake T. Account Manager Used the software for: Less than 1 year ### "Terrific Alternative To Group Chats In The Office" 5.0 September 11, 2019 Overll, Office Chat is a no-nonsense resource for effortlessly communicating within the office either individually or within a group or multiple groups. Pros One of the best features of Office Chat is its ability to organize and categorize multiple group chats within the program. While Office Chat is great for invidual conversations and threads, it takes the confusion and difficulties that group chats may present out of the equation and simplifies the ability to enter them as well as manage them from a distance. Cons There is little artistic style/aestetic style to Office Chat, with little ability for users to customize this. While it's a relatively small complaint in the grand scheme of things, this lack of visual awareness may confuse new users. [View all Reviews](https://www.capterra.com/p/226272/Office-Chat/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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