---
title: "Firefish Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is Firefish the right Recruiting solution for you? Explore 291 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/226344/Firefish/reviews/"
page_type: "reviews"
language: "en"
---

Firefish

4.6 (291)

[View alternatives](https://www.capterra.com/p/226344/Firefish/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated August 17th, 2026

# Reviews of Firefish

Ease of use

4.6

Customer Service

4.7

## Pros and Cons in Reviews

ZM

Zoe M

OperationsPublic Relations and Communications, 11 - 50 employeesUsed the software for: More than 2 years.

“The customer service is great, they are very quick to respond to issues and customising features and reports.“

March 12, 2025

TB

THEA B

CEOAirlines/Aviation, 2 - 10 employeesUsed the software for: Less than 6 months.

“Being sold that Firefish is a small business to support small businesses, yet the absolute opposite is true when you start working with them.“

June 24, 2024

Yvonne M

CEOStaffing and Recruiting, 2 - 10 employeesUsed the software for: 1-2 years.

“I love how easy it is to add text and images, the search engine is brilliant and user friendly.“

July 30, 2025

EE

Elise E

Head of ResourcingStaffing and Recruiting, 2 - 10 employeesUsed the software for: 6-12 months.

“That it doesn't have an auto save when you input information - if you don't click save sometime you can lose info“

November 16, 2022

ML

Matt L

Recruitment ManagerConstruction, 2 - 10 employeesUsed the software for: 1-2 years.

“Been using firefish since march 2024, and it's a very user friendly piece of software.“

September 5, 2025

DO

Danielle O

Recruitment ManagerHuman Resources, 2 - 10 employeesUsed the software for: 1-2 years.

“Some of the lists are not as user friendly as i would live, the searching could be improved, retaining search fields when searching“

November 16, 2022

MR

Mark R

Recruitment Consultant Education Management, 11 - 50 employeesUsed the software for: 6-12 months.

“so having all this data in one place and for example say you have business x and a candidate is going to be working in school x being able to marry the two together makes keeping track of the work/task's conversations so much easier.“

November 16, 2022

SD

Simone D

DirectorStaffing and Recruiting, 2 - 10 employeesUsed the software for: More than 2 years.

“Reports are a bit complicated and there are some 'hard coded' menu drop downs that would be better if you could put your own in. “

October 26, 2022

## Showing most helpful reviews

Showing 1-25 of 291 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Nikki P.  
Senior Recruitment Consultant  
Legal Services  
Used the software for: 1-2 years

### "Excellent software"

November 16, 2022

4.0

I think firefish is a great platform and the support functions are excellent.

Pros

The fact that it is very easy to use and there are lots of tabs to include information for both candidates and clients to provide a full picture. I also like the function where we can send texts directly from firefish and it records the replies directly.

Cons

As mentioned I'd like the recruiter interview tab on the job flow to be accessible throughout as we use this after CVs sent as well ask before. The location for the tab for the road map and the messages gets in the way. I would prefer this as a tab at the top of the screen as I often click on it when I am going through my lists.

Review Source

Response from Firefish Software

November 22, 2022

Hi Nikki, Thank you for your review! We're happy that you find Firefish a great platform and that our support is excellent. Many thanks, Amy

SH

Stacey H.  
Marketing Director  
Automotive  
Used the software for: 2+ years

### "How can you not love the fish?"

June 21, 2019

5.0

Pros

Before purchasing Firefish we conducted a full search of other products on the market. What ultimately swung it for us came down to 3 things: 1) The easy layout and use of the software 2) The customisation's available 3) The passion and help of the support staff We felt from day one that the team at Firefish understood our business and at the time it was a very complicated one! They supported us and did everything they could to accommodate our requirements, we didn't just feel like a number to them! We spent a good amount of time talking to Firefish over voice calls having training sessions which were beneficial and they answered any queries we had, and those they couldn't answer at the time, they took away and came back to us on. The software itself is very easy to use. There are of course tweaks that every business feels it could benefit from, and what's good about Firefish is that you can make suggestions to the Company for feature improvements and they do their best to implement these improvements. I really can't fault the Firefish software, the support staff, or their Company ethos.

Cons

Cons? Hmmm this is a tough one because I'm not sure there are any. Possibly and maybe the only thing I could suggest would be the option to have a member of Firefish come to your business to help set up and implement the database so that all features are used to their fullest. With how busy our daily lives are here, and the fact that we had to set the system up as we used it because of the situation we were in at the time, 2 years on we are still learning about some features which had we known about in the beginning would save a lot of tedious work now! But I have no negative thoughts or comments about the system at all. It's a very intelligent piece of software that fits our needs perfectly.

Alternatives considered

[Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)

Reason for choosing Firefish

Bullhorn was the only one I can honestly remember as it was a fore runner with Firefish. Fishfish to us just had a simpler layout and was kinder on the eye.

Review Source

LT

Leon T.  
Managing Director  
Hospitality  
Used the software for: 6-12 months

### "Feedback"

April 21, 2021

3.0

Onboarding was good, training wasn't great everyone seems to be in a rush to get off the phone except \[SENSITIVE CONTENT HIDDEN\] who is an absolute superstar.

Pros

Lots of functions, and features that can be utalised.

Cons

A few hidden costs, if after 3 months your workload increases and Firefish isn't for you, you find yourself roped into a 12-month contract. Way too over the top for what it is supposed which makes it over complicated.

Switched from

[Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)[ECLIPSE](https://www.capterra.com/p/27349/ECLIPSE/)

Reviews

Review Source

Response from Firefish Software

May 11, 2021

Hi Leon, Thank you for taking the time to leave a review. We're so sorry you ended your Firefish journey on a negative note particularly as we never had the opportunity to discuss the situation or come up with a solution together as we were unable to get in touch with you. Like most SaaS businesses, our minimum subscription is 12 months and this is highlighted clearly in our terms and pricing FAQs on our website. Upgrading to a higher-level package with more features naturally comes with additional costs but these are not hidden. We take a lot of pride in our customers' success, so I apologise that your experience didn't meet your expectations. We will certainly be taking on board your feedback regarding the training and will review internally with the team. If you'd like to discuss any of this in more detail, please get in touch you have my direct contact details. Kind regards, Louise Cunningham Director of Customer

AF

Adrian F.  
Co-Owner  
Information Technology and Services  
Used the software for: 2+ years

### "Firefish User for 4 yers "

December 14, 2022

5.0

Firefish was recommended to us by some contacts in the Team group (as we are members) and it has worked very well for us. We love it.

Pros

Easy to add candidates and search resumes - very user-friendly and everything is very easy to pick up. A lot of the email templates can be changed to reflect the way I work. The support team is great and responds quickly to any problems or queries. I love the way you can track changes through the process and move them from each stage of the recruitment journey.

Cons

I wish it would include some form of Video Interviewing technology so we could stop using Odro. I know this is a massive ask!

Alternatives considered

[Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)

Reason for choosing Firefish

Personal recommendation and a general 'gut-feeling' it was right for us.

Review Source

Response from Firefish Software

December 20, 2022

Hi Adrian, Thank you for your review! We're so happy that you love Firefish and have been a loyal user for the past 4 years. Many thanks, Amy

KS

Kirsty S.  
Director  
Mechanical or Industrial Engineering  
Used the software for: 1-2 years

### "Start up empowered by Firefish!"

January 21, 2021

5.0

Pros

The customer service is great, they are quick to respond to issues, happy to help when customising features in the CRM and always open to suggestions. The system was designed by those with recruitment experience and it shows, the task and workflow management is logical and the contact search capabilities and suggested matches are intelligent, adding real value to your candidate and client communications. They also had my website and CRM system set up quickly when my business was founded offering full training and support through onboarding

Cons

The site doesn't fully integrate with major job boards or social media so advert response does not automatically list against your roles and instead goes into your email. There is a 365 integration that means its fairly simple to transfer these into the system but this can be time consuming if you have a high volume of response to manage.

Alternatives considered

[Zoho Recruit](https://www.capterra.com/p/125768/Zoho-Recruit/)[Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)[CRM Analytics](https://www.capterra.com/p/140039/Salesforce-Analytics-Cloud/)

Reason for choosing Firefish

Logical task and workforce management, ease of use, website and email integration, great customer service as demonstrated by the level of customisation available and ongoing improvement based on user feedback.

Review Source

RS

Rob S.  
IT Manager  
Staffing and Recruiting  
Used the software for: 1-2 years

### "A refreshing change in the recruitment CRM space"

March 2, 2022

5.0

Firefish is a huge improvement over our previous CRM and has allowed our consultants to work a lot more effectively and efficiently across the board. Especially when working in a hybrid environment, the browser-based product allows access from anywhere. Also, the support is second to none with fast response times, knowledgeable experts and clear explanations.

Pros

The user interface is excellent and very intuitive. We also like the fact that the product is constantly evolving with new features regularly being added. We also like the fact that feedback from customers is taken on board and used to further improve the product.

Cons

Some features/functions can take a long time to implement but there is a fantastic community where ideas are raised and voted on. If a client requires a new feature to be built or custom fields to be added for example, this can be prioritised via professional services.

Alternatives considered

[Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)[Voyager Infinity](https://www.capterra.com/p/87313/Infinity/)[Access Vincere Evo](https://www.capterra.com/p/152350/Vincere/)

Reason for choosing Firefish

Best balance of features, functionality, cost and future potential

Switched from

[Access Recruitment CRM](https://www.capterra.com/p/110208/RDB-Pronet/)

Lack of development of the product, very inefficient desktop application and convoluted processes.

Review Source

Response from Firefish Software

March 7, 2022

Hi Rob, Thanks for your kind words, it's amazing to see hear how Firefish has helped your business! Keep swimming!

NB

Noam B.  
Founder  
Media Production  
Used the software for: 1-2 years

### "A Firefish Review: A Comprehensive Look at the Platform"

January 24, 2023

4.0

Overall, my experience with Firefish has been positive. The platform is relatively easy to use and offers some great features for recruiters and job seekers alike. The customer service team is always willing to help and the insights provided into the job market are invaluable. The only downside is the cost of the platform for smaller companies.

Pros

Firefish is a great platform for recruiting professionals. The intuitive user interface and automated processes make the process of finding and hiring the right talent much easier. The customer service team is very responsive and always willing to help. The platform also offers valuable insights into the job market and the skills necessary to make successful hires.

Cons

The main downside of Firefish is that it can be quite expensive for smaller companies. The cost of the platform makes it hard to justify for some businesses and can be a barrier to entry. Additionally, the platform isn't as user-friendly as some of its competitors, making it difficult to use for those not familiar with its features.

Switched from

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Firefish stands out from its competitors with its intuitive user interface, automated processes, and valuable insights into the job market. Additionally, the customer service team is always willing to help, making it a great choice for recruiters and job seekers alike. For those willing to pay for the platform, Firefish is an excellent choice for finding and hiring the right talent.

Review Source

Response from Firefish Software

January 25, 2023

Hi there, Thank you for your review! Many thanks, Amy

LB

Louise B.  
Mrs  
Information Technology and Services  
Used the software for: 1-2 years

### "Easy to navigate, great customer service"

March 1, 2022

5.0

The onboarding process and training was fantastic, and the ongoing support is really useful.

Pros

The software is easy to use, certainly much easier to navigate than other recruitment CRM I have used previously. I like the fact they are listening to users and continually making changes to the platform.

Cons

I am not a fan on the CV formatting section, I haven't been able to use this successfully yet.

Alternatives considered

[itris](https://www.capterra.com/p/157249/itris/)

Reason for choosing Firefish

I was told by Itris that I would need to host their software myself, which seemed ridiculous. Firefish was much easier to set-up, easier to use and is cheaper!

Switched from

[itris](https://www.capterra.com/p/157249/itris/)

I was told by Itris that I would need to host their software myself, which seemed ridiculous. Firefish was much easier to set-up, easier to use and is cheaper!

Review Source

Response from Firefish Software

March 2, 2022

Hi Louise, Thank you for your lovely review. We're sorry you're having trouble with the CV formatting. I will get someone from the support team to reach out and help with this. Thanks, Amy

jC

jackie C.  
Managing Director  
Staffing and Recruiting  
Used the software for: 2+ years

### "Total Package for my agency - my absolute critical tool I use. "

December 13, 2022

5.0

Love this tool! Its always been my favourite tool to work with since I established the business in 2017. Without it I would have been lost.

Pros

Its very user friendly - it matches to candidates very well. Easy to move through - I have had new starters who have managed to get their head around it in a couple of days. Simple but effective!

Cons

I feel the only real area that could be improved on is the sales pipeline tool and sending jobs to a centralised report for sharing.

Reason for choosing Firefish

Really amazing Demo, support and training and onboarding. Love these guys!

Switched from

[Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)

Awful Support Terrible turn around on queries. Focus on big agencies and I wasn't regarded as an important client.

Review Source

Response from Firefish Software

December 20, 2022

Hi Jackie, Thank you for your review! Many thanks, Amy

GC

Garvan C.  
Director  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Firefish Review"

September 22, 2022

5.0

Very positive, the product is intuitive, support is excellent and there are regular updates with good enhancements.

Pros

Logical workflows so easy for new staff to learn the system.

Cons

Jobboard integrations could offer more functionality like how many credits used/available per month, which adverts are posted on XX job board and editing adverts within a period (if allowed by the job board). Reporting could be expanded for better management visibility of individual and team performance.

Reason for choosing Firefish

Most intuitive and cost-effective with web integration

Switched from

[Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)

Product was no longer being enhanced as acquired by Bullhorn so users were being moved to Bullhorn which didn't suit our business.

Review Source

Response from Firefish Software

October 4, 2022

Hi Garvan, Thanks for your review. A member of the customer team will be in touch and run through a few of our new job board features that will help you with what your traying to achieve. Many thanks, Amy

AS

Annejulie S.  
MD  
Staffing and Recruiting  
Used the software for: 1-2 years

### "So glad we made the switch to FireFish!"

September 18, 2021

5.0

From initial engagement to onboarding and follow up the whole process was slick, informative and professional. Their customer service is excellent and always consistent no matter who you deal with. I’ve been nothing but impressed! A superb experience and that hasn’t waned after two years working with them.

Pros

The stand out thing about Firefish for me is how easy it is to engage with our candidates and keep the database fresh and relevant. Candidates can manage their own work & marketing preferences via an online portal so their info is kept up date, compliant and they can sign up to job alerts that are specific to them. The automation is great; saving our consultants precious time away from admin. It gives us the functionality of a great CRM & applicant tracking system with added benefit of being able to market out effectively too. Many of the support team at FireFish are x- recruiters so they really get us and offer lots of useful market insights.

Cons

There’s not a lot not to like to be honest. They integrate with a lot of job boards but unfortunately not with Indeed so that would hep given their market share. It would help if we could see some engagement indicators on the mailshots we send to hiring managers.

Review Source

Response from Firefish Software

September 21, 2021

Hi Annejulie, Thank you for your lovely review! We hope you continue to have a great experience with Firefish. Many thanks, Amy

RB

Rhianna B.  
Recruitment Consultant  
Staffing and Recruiting  
Used the software for: 2+ years

### "Great system for recruiters"

November 16, 2022

5.0

I find firefish one of the easier systems I have used during my career as a recruiter. It is straightforward and has many hidden uses which can be utilised in a variety of different ways depending on your need. I 100% recommend.

Pros

Firefish is a fantastic resource for recruiters who like to be able to easily track, monitor, and update roles, candidates and even client information. This is the real all rounder in terms of recruitment and business support software. Not only can each individual keep their work up to date and track it easily but due to the notes systems it is easy to keep up with colleagues and not duplicate work.

Cons

Firefish is a strong programme but could benefit from more external job site integration (i.e. indeed, total jobs, etc) so that when uploading roles to users own site and CV Library adverts can easily be linked to other sites also allowing all applications to come through to Firefish.

Review Source

Response from Firefish Software

November 22, 2022

Hi Rhianna, Thank you for your lovely review. It's great to know you enjoy using Firefish and find it one of the easier systems to use. Many thanks, Amy

GO

Gemma O.  
Prinicpial Consultant  
Financial Services  
Used the software for: 2+ years

### "Would highly recommend "

November 16, 2022

5.0

Excellent experience and have recently worked closely with the FF team to create detailed roadmaps for every aspect of the system.We are now using the system to support revenue reporting which has supported internal streamlining of processes.Wendy and the team at FF are brilliant and always on hand to support when required.

Pros

There are a number of excellent features in firefish. - The search functions and talent pools are great - Application tracking- The dashboard is great for easy access to almost everything - System is easy to use and also easy to make changes if required

Cons

If talent pools could be shared this would be a great feature. Especially when working in teams where candidates often cross over. The report function can be a little confusing but the team at FF are always on hand to help.

Review Source

Response from Firefish Software

November 28, 2022

Hi Gemma, Thank you for your review. we're so glad you've had an excellent experience with Firefish. Many thanks, Amy

sB

sally B.  
MD  
Staffing and Recruiting  
Used the software for: 2+ years

### "An excellent CRM that enables you to manage multiple clients and candidates"

November 16, 2022

5.0

Firefish has enabled us to manage large numbers of candidates and clients and be more productive. The have excellent support, a great company to work with.

Pros

It is user friendly, intuitive and logical. It is constantly evolving and improving.

Cons

A few minor tweaks such as the email box much larger so you can see all of an email template you are editing.

Reason for choosing Firefish

I heard \[SENSITIVE CONTENT\] talking about Firefish at an exhibition and knew I wanted to work with her/her company. The software was 100 x better than the rivals at the time at an affordable cost.

Review Source

Response from Firefish Software

November 17, 2022

Hi Sally, Thank you so much for your review! We're over the moon that you're loving Firefish. Thank you for your suggestion on the email box. Just remember if you have any suggestions you can raise them on the user community or get in contact with support. Many thanks, Amy

LW

Lesley W.  
Director  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Swimming with confidence"

November 16, 2022

5.0

My overall experience with FireFish is good, although I'm not technical so can have the odd challenge. Support is good and helps when required.

Pros

The software is reasonably priced and does the job. It's easy to use and if you have an issue they have a great support team to help. If you have a suggestion for a new feature, it will be reviewed and if possible implemented, so you feel like part of the team.

Cons

As I work on my own, I need to find time to input categories for jobs and remember to only add the areas of work the candidate does. My system is currently needing an update as I haven't got enough categories under each industry.

Reason for choosing Firefish

I am a member of TEAM and heard great reviews from the members

Review Source

Response from Firefish Software

November 22, 2022

Hi Lesley, Thank you very much for your review. We are very happy that you have had a great experience with Firefish and that you have had positive experiences with our customer support. Many thanks, Amy

JL

James L.  
Senior Manager  
Accounting  
Used the software for: 1-2 years

### "Best one I've used, but still has issues"

November 16, 2022

4.0

Overall, it works but with a few areas where improvement is needed. Our business is very candidate focussed, and FF is built more for a client-driven market, so some things we =really don't use and some things we need but others may not

Pros

It's relatively quick and easy to use. Able to access from anywhere.

Cons

Lack of integrations with LinkedIn and WhatsApp. email function is clunky. Have to create duplicate contacts for multi-office clients

Review Source

Response from Firefish Software

November 28, 2022

Hi James, Thank you for your review. We will pass your comments back to our customer team. Many thanks, Amy

AP

Amy P.  
recruitment Consultant  
Staffing and Recruiting  
Used the software for: 6-12 months

### "CRM/ATS System"

November 17, 2022

5.0

Firefish is a great platform with excellent potential

Pros

I enjoy the streamlined and easy-use layout of the platform. It makes it easy to move through each section and complete tasks. Keeping track of client processes every step of the way and informing clients through the click of a button.

Cons

The lack of Integration capabilities with other platforms- lack of integration with Job oards

Review Source

Response from Firefish Software

November 18, 2022

Hi Amy, Thank you for your review. We're glad you can see the potential with the platform! We've recently opened up our API which will allow for easy integrations with other platforms. You can find out more using the link below or contact our support team. https://fishtank.firefishsoftware.com/en/articles/6652949-custom-api-settings Thanks, Amy

WH

Will H.  
Operations Manager  
Automotive  
Used the software for: 2+ years

### "A very simple, user friendly system that is easily adaptable "

November 16, 2022

4.0

Positive, I really like the FF product and it gives us what we need.

Pros

The ease at which I can post roles, track candidates and re-cycle back into new processes

Cons

Ideally, the interviews would feed into my outlook calendar so I could keep track that way

Review Source

Response from Firefish Software

November 28, 2022

Hi Will, Thanks for your review. We're really glad you love the product. Many thanks, Amy

DH

Dean H.  
Candidate & Resource Manager  
Construction  
Used the software for: 2+ years

### "Firefish recruitment software"

November 16, 2022

5.0

We solve all our previous problems as Firefish has more virtual space (Cloud) than our previous one and makes it easier to store and quicker to access candidate details

Pros

Easy to use, and add any locations or disciplines being a super user.

Cons

Not being able to spell check and change words automatically if incorrectly spelt

Alternatives considered

[BusyPaws](https://www.capterra.com/p/231681/BusyPaws/)

Reason for choosing Firefish

Ease, pricing and customer service

Review Source

Response from Firefish Software

November 28, 2022

Hi Dean, Thank you for your review. We're very happy to know you're loving Firefish. Many thanks, Amy

JC

James C.  
Head of Sales & Marketing  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Firefish is the best I have used!!"

November 16, 2022

4.0

Great, we got some initial training. But found it is best to navigate around the platform and make mistakes yourself..

Pros

Firefish is the best CRM I have used so far, like every CRM it is only as good as the stuff you put into it. The more accurate and detailed your entry is the better the software becomes.

Cons

The lack of integration with some of the bigger platforms. The formatting of CVs isn't great and end up just doing it outside of the system.

Review Source

Response from Firefish Software

November 22, 2022

Hi James, Thank you so much for your review. We're over the moon to find out Firefish is the best CRM you've used! Many thanks, Amy

AC

Ashleigh C.  
Recruitment Partner  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Firefish"

November 16, 2022

5.0

The system is both easy to use and the customer service we have received is fantastic. Not a lot of software systems have good customer service and can take days, if not weeks, to problem solve. Firefish come back immediately and solve the issue right away so there is no delay or impact on the business.

Pros

The system is very easy to use and has all the features we require to do our job. The mailshots and the applicant tracking system are key for us to manage both candidates and clients.

Cons

Very rarely but sometimes the system can be quite slow and when we are on a tight deadline, this can hold it up slightly.

Review Source

Response from Firefish Software

November 28, 2022

Hi Ashleigh, Thank you for your review! We appreciate that you took the time to do this. Many thanks, Amy

SD

Simone D.  
Director  
Staffing and Recruiting  
Used the software for: 2+ years

### "Customer Support is Second to None"

October 26, 2022

5.0

Really good

Pros

Ease of use and functionality plus customer support of course

Cons

Reports are a bit complicated and there are some 'hard coded' menu drop downs that would be better if you could put your own in. Also ability to change the dates / amend certain things (ie the date you sent a CV for example)

Alternatives considered

[Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)

Review Source

Response from Firefish Software

November 3, 2022

Hi Simone, Thank you for this lovely review! We're so happy that you're loving not only the product but our amazing customer support team. Many thanks, Amy

DH

David H.  
Consultant  
Staffing and Recruiting  
Used the software for: 2+ years

### "Firefish"

June 21, 2019

5.0

Pros

It was easy to understand, logical to follow and allowed us to tailor it to our own industry. I was responsible for helping to choose FF and the process was made very simple, with FF providing excellent support. FF allows you to create a system aligned to the sector /sectors you are working in, using your own industry language, rather than generic terminology. It links to our website and through to social media and job boards, all aspects that save time and repetition. They run weekly Webinars that cover a wide range of topics which are very helpful for the small business. They were always ahead of the game when it came to GDPR, seeing it as an opportunity rather than a problem. The support team are also very good and friendly, which makes it easier to contact them as you don't feel judged. Finally, they are constantly developing the system, often based on the comments from the users.

Cons

I am sure there are issues, but to date I have't found them.

Reason for choosing Firefish

Ease of use, support with the transfer and cost

Review Source

SW

Scott W.  
Owner / Director  
Civil Engineering  
Used the software for: 1-2 years

### "Firefish - One stop shop for a start up agency"

November 16, 2022

4.0

Pros

Responsible cost.Easy to manage job postings - on company website and 3rd party job boards.Comes with the option of a template business website.Google optimisation / SEO on all job postings and company website.Useful support and training.

Cons

Some elements of tracking could be better.Reviewing the results of a 'database' search are not a efficient as they could be.Limited integration with 3rd party apps and software.No mobile app.

Alternatives considered

[Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)

Review Source

Response from Firefish Software

November 22, 2022

Hi Scott, Thank you for your lovely review. We appreciate you taking the time to write this. Many thanks, Amy

MK

Matthew K.  
Recruitment Consultant  
Information Technology and Services  
Used the software for: 2+ years

### "Matt's Review"

November 16, 2022

3.0

Firefish takes quite a lot of of getting used to as certain processes do not seem logical (i.e not being able to send a cv from the candidates page). The ease of posting adverts is great and being able to send emails directly into the crm from outlook is also very helpful.

Pros

Ease of posting adverts. By doing this directly from the crm system it saves me a lot of valuable time.

Cons

Candidate searching. Being able to search on address and distance from a certain point would be much more convenient. Rather than relying on the correct county being input by applicants and other colleagues.

Review Source

Response from Firefish Software

November 28, 2022

Hi Matthew, Thank you for your review. We'll pass your comments onto our customer team. Many thanks, Amy

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