# Page 4 | Firefish Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Firefish the right Recruiting solution for you? Explore 291 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/226344/Firefish/reviews

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Firefish

4.6 (291)

[View alternatives](https://www.capterra.com/p/226344/Firefish/alternatives/)

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Last updated March 13th, 2026

# Page 4 - Reviews of Firefish

## Showing most helpful reviews

Showing 76-100 of 291 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CH

Craig H.  
Director  
Construction  
Used the software for: 1-2 years

### "Connect Grp UK"

December 13, 2022

5.0

Overall a happy customer.

Pros

The candidate management and back office invoicing functionality with Anfold.

Cons

I believe the sales pipeline functionality could be better. Not the easiest search by lead type or tailor prospect lists.

Review Source

Response from Firefish Software

December 20, 2022

Hi Craig, Thank you for your review! Many thanks, Amy

PR

Paul R.  
Company Director  
Staffing and Recruiting  
Used the software for: 6-12 months

### "First year review"

September 9, 2021

4.0

Happy with the purchase so far - but there are improvements that should be made to make it slicker.

Pros

Fairly easy to use and to navigate around. It is very effective without being over complicated.

Cons

You cannot block delete candidates/profiles. Doing it individually is extremely time consuming and laborious The templates in place are pretty standard and do not look very professional

Reason for choosing Firefish

Cost and Customer Service

Switched from

[Chameleon-i](https://www.capterra.com/p/77315/Chameleon-i/)

Chameleon-i was to cluncky and difficult to navigate around

Review Source

VR

Verified Reviewer  
Delivery Consultant  
Oil & Energy  
Used the software for: Less than 6 months

### "My thoughts on Firefish"

November 16, 2022

4.0

It has been very helpful on keeping track on our candidates and contacts, so I would say are very happy with it and will gladly continue to work with it in the foreseeable future.

Pros

This software is easy to use and it doesn't take a lot of time to get used toTracking candidates progress or taking notes, your experience with this software will be very productive if you use the right tools offer to you by the firefish team.

Cons

It would be great if we could make saved searches with filters we want to track and get notified if a candidate fits those particular criteria and is added to that search and for us to get a notification for it either by a simple notification on firefish or even on our email.

Review Source

Response from Firefish Software

November 22, 2022

Hi there, Thank you for your lovey review. We appreciate you taking the time to do this. Many thanks, Amy

KG

Kieran G.  
Finance Assistant  
Construction  
Used the software for: 1-2 years

### "Total Convenience!"

November 17, 2022

5.0

Benefits of firefish include not having to write things in a diary to keep on top and remember where I am at with each client. The notes are collaborative also so my employees also know where I am at with them when making new contacts and what has been said to them. The database is super straight forward and hardly ever experience any downtime compared to previous CRM systems.

Pros

Firefish collects everything I need into one place. From making notes on contacts for credit control. To searching candidates to recruit, and to linking with our other softwares without issue. I couldnt recommend it enough and is an essential for recruitment if you want an efficient workplace.

Cons

Sometimes when amending rates on placements for a candidate, the charge rate will automatically change to keep the same margin. In a sense firefish can be too clever when you want this number to stay the same!

Review Source

Response from Firefish Software

November 18, 2022

Hi Kieran, Thank you so much for your review! We love that Firefish is a total convenience for you and hope you continue to enjoy your journey with us. Thanks, Amy

SW

Simon W.  
Managing Director  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Firefish - You are everything we wanted and much more"

June 25, 2019

5.0

A CRM that works with and for us, what is there not to like. Since day one the staff have been friendly and helpful and not question is a burden.

Pros

The simple and honest answer is everything. When WDCS started looking for a CRM system we had lots of criteria and instantly thought about another product that we have used for multiple years, but when we visited the Firefish stand and the recruitment expo it all became a "no brainer"! In Firefish we found a system that catered for all our needs and actually thought for us and helped us increase candidate and client contact. The platform itself is very user friendly and very easy on the eye, it allows you to input KPI, Sales figures and actual billings and run reports. The part that impressed me the most was that we are able to allow candidates to access and update their own profile and make the decision themselves if they want to receive job updates, newsletters and are happy with WDCS Data compliance. I haven't even mentioned connecting it to the job boards and being able to run our own adverts from Firefish and post on to partnered sites. Definitely above all else the ease of use has to be the biggest thumbs up! If you are reading this and not using Firefish then you are definitely missing out!

Cons

So far nothing that I don't like about it, far superior to other systems that I've used in the past

Alternatives considered

[Voyager Infinity](https://www.capterra.com/p/87313/Infinity/)

Reason for choosing Firefish

It seemed a more powerful product and the UI was better

Review Source

ED

Ed D.  
Director  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Great Software, Great Price"

December 13, 2022

5.0

Overall experience has been great. Very easily onboarded and implemented and tech support there when needed.

Pros

I've been very happy with the software's user experience. There are countless systems out there which have over complicated what should be relatively straight forward processes and Firefish hasn't fallen into the trap, keeping it simple and intuitive to record and drive the end to end recruitment cycle.

Cons

Having only committed to the basic license, I know there is far greater functionality available if the investment was committed to - so I don't to cite limitations as a negative. I run a small boutique recruitment service and the basic package satisfies what I need to get from the software.

Reason for choosing Firefish

Price, User experience, simplicity. UK business.Recommended by another colleague

Review Source

Response from Firefish Software

December 20, 2022

Hi Ed, Thanks for your review! We're glad you've had a great experience with Firefish. Many thanks, Amy

Terry L.  
Director  
Automotive  
Used the software for: 2+ years

### "Excellent Support"

June 21, 2019

5.0

The software is great it does what it's meant to, but I'm sure there are a lot of great packages out there, the stand out for me is the customer service and support, prompt, efficient, they listen, always answer the phone, nothing is too much trouble, I get the feeling they appreciate and want to keep our business, which in this day and age is a rarity unfortunately

Pros

Easy to set up and use, excellent value for money, and the online suggestions are brilliant and actually result in things being done

Cons

Nothing, it has always done what we wanted and it's continually being improved

Reason for choosing Firefish

They spoke to us like people and individuals not automatons and the price was very good

Review Source

TM

Tiffany M.  
office manager  
Automotive  
Used the software for: Less than 6 months

### "Firefish saves my time everyday"

June 23, 2023

5.0

Pros

time saving, easy to manage, get a great pool of candidates to pick from

Cons

they need to get rid of the robot customer service it helps no one.

Alternatives considered

[Indeed for Employers](https://www.capterra.com/p/161381/Indeed/)

Reason for choosing Firefish

Indeed might be the most popular but they are very ineffective compared to FireFish.

Review Source

Response from Firefish Software

July 17, 2023

Hey Tiffany, thanks for your review, we are delighted that Firefish is helping you save time! Our customer support team are always on hand to offer any further help you may need with the product and they are all UK based ex-recruiters - no bots here!

SW

Sam W.  
Director  
Staffing and Recruiting  
Used the software for: 2+ years

### "Review "

March 2, 2022

5.0

used as a CRM and data storage plus marketing platform so the software essential for us

Pros

Easy to use, scalability and bulk data usage

Cons

the dropdown limit of 450 on a search result could be increased, why is it not 1000 for example?

Alternatives considered

[Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)

Reason for choosing Firefish

customer service, price and better functions for us

Review Source

Response from Firefish Software

March 7, 2022

Hi Sam, Thanks for your kind words! We appreciate it and we'll also feed your suggestion on search numbers back to the product team :). Keep swimming!

JC

James C.  
Operations Manager  
Construction  
Used the software for: Less than 6 months

### "Stress-free migration "

May 18, 2020

5.0

Our biggest issue was that we didn’t have a two-way communication tool with our candidates. With the FireFish Software, the issue is solved. The interactive candidate portal always candidates too take ownership of there profile, update availability and set up automatic job alerts. All of which are key features in helping us improve the candidate experience with Optima.

Pros

The migration process was stress free, something that I would never have dreamed of during our considering changing our CRM. A clear and detailed migration plan with realistic timescales was shared at the start of the migration. The FireFish team were in constant communication with updates through the migration. Despite some complications with the data provided by our former CRM provider, the product was delivered on time. The on boarding team provided clear a training programme which has help the team settle into the new system. The team are enjoying using the software, in particular the ease of navigation and simple workflows.

Cons

The only downside is not being able to customise some terminology for internal use but this is not a major issue.

Alternatives considered

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[JobAdder](https://www.capterra.com/p/135918/JobAdder/)

Reason for choosing Firefish

The personal approach from the FireFish team, the competitive pricing structure and mainly the software features.

Review Source

CM

Clare M.  
Recruitment Partner  
Hospitality  
Used the software for: 2+ years

### "Fantastic Product! Excellent Care"

September 22, 2022

5.0

Customer care is excellent with a quick response and the flexibility to screen share for more complex needs as required. I would highly recommend the company and the product!

Pros

It is easy to use, you can adapt it to suit changing needs of the business and the website is linked to the CRM which makes the application process for candidates much smoother.

Cons

I cannot think of any cons about the software/product.

Review Source

Response from Firefish Software

October 4, 2022

Hi Clare, Thank you so much for your review. We're extremely happy that your swimming to success with Firefish and that the service and product are living up to your expectations. Many thanks, Amy

AJ

Andrew J.  
Director  
Accounting  
Used the software for: 2+ years

### "Superb System!"

June 21, 2019

5.0

Firefish are very customer focussed. They listen to what we need and they take on board suggestions. It is a system designed by recruiters, so they understand the challenges we face on a daily basis and this shows in this functionality. I have recommended this system to other contacts in the industry who are equally happy with it. In fact, thinking back to when we set up, Firefish was a recommendation from another recruitment firm we know. I think this is the highest form of praise.

Pros

It is extremely easy to navigate and we have found with minimal training, staff have picked up the system easily. It allows us to track our activity, set targets and even suggests candidates for jobs... it makes recruitment a much more simple process!

Cons

The system is constantly improving and we have had a couple of our suggestions implemented. Initially we struggled on the temp side as it didn't allow us to input an hourly rate, only a day rate. We suggested the improvement and within a short period of time they had updated the system to include an hourly option.

Review Source

AT

Amber T.  
Recruiter  
Staffing and Recruiting  
Used the software for: 2+ years

### "Brilliant "

December 13, 2022

5.0

Brilliant

Pros

How it allows you to keep track of everything

Cons

Sometimes it can be abit slow and you cant review your applications without clicking on it

Review Source

Response from Firefish Software

December 20, 2022

Hi Amber, Thank you for your review! Many thanks, Amy

NP

Nik P.  
Managing Partner  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Great customer service, easy to use and to change"

November 2, 2020

5.0

I have recommended Firefish to 2 other start-ups who have both used it and we have all been 100% satisfied with it

Pros

It is intuitive, simple to use and very easy to tailor for our individual needs. The customer service reputation was why we selected Firefish over others and it has been faultless - speedy response and thorough. No down time for us in our 18 months so far

Cons

If the back end could link up to Xero accounting software it would be the icing on the cake

Alternatives considered

[Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)

Reason for choosing Firefish

Customer Service reputation, simplicity of functionality, price

Review Source

EG

Emma G.  
Recruitment Consultant  
Medical Practice  
Used the software for: 2+ years

### "A great system to use "

November 16, 2022

4.0

good

Pros

the ease of finding people and the way it links to emails

Cons

would be good if you could scroll only your own comments/posts on peoples records

Review Source

Response from Firefish Software

November 28, 2022

Hi Emma, Thank you very much for your review. We're glad you love using Firefish. Many thanks, Amy

GK

Gillian K.  
Senior Recruiter  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Great software and a great team"

February 19, 2020

4.0

From the beginning of the process, \[SENSITIVE CONTENT HIDDEN\] was incredibly easy to work with in terms of the data migration and testing. \[SENSITIVE CONTENT HIDDEN\] was also great with any snagging and helping to build a monitoring tool which we need for Northern Irish fair employment laws. The candidate experience has been great using the online portal and it has improved efficiency in terms of moving candidates through all the workflows as well as streamlining our GDPR process. The support team are also great and always available to help.

Pros

It's incredibly user-friendly and works extremely well for a small to medium-sized recruitment firm as the support is always available and they get to know you well. With our previous provider we felt like a small fish (no pun intended) who they didn't really care about. The GDPR offering is great and takes the hassle out of things. Having applications appear on your dashboard is great and the dashbard also makes it really easy to manage your candidates through the recruitment process.

Cons

Not being able to come out of draft emails to check another record before sending and not having visibility over when jobs are due to expire on external job boards.

Review Source

CP

Christian P.  
Account Director  
Information Technology and Services  
Used the software for: 2+ years

### "Great recruitment CRM"

November 16, 2022

5.0

Overall I highly recommend FireFish - plugs in nicely to all our other systems and is quick and easy to use.

Pros

It's very easy to use and has great candidate & client engagement tools.

Cons

The email template windows are very small making it difficult to fully view communication being emailed out. Advertising on 3rd party job boards could be better and have more reporting & data functions.

Review Source

Response from Firefish Software

November 28, 2022

Hi Christian, Thank you for your review. We're glad that you're loving Firefish and that you would highly recommend the product. Many thanks, Amy

EW

Euan W.  
Recruitment Consultant  
Information Technology and Services  
Used the software for: 2+ years

### "Great product"

November 16, 2022

5.0

Great

Pros

I've used a few terrible recruitment software products over the years and Firefish is definitely not in that camp, the UI is very good, all the features are well labeled and easy to find. It makes recruiting easier and less cumbersome.

Cons

I can't really think of much off the top of my head, it's a great software product.

Review Source

Response from Firefish Software

November 22, 2022

Hi Euan, Thank you for your review! It's great to know you love the product. Many thanks, Amy

RD

Ross D.  
Recruitment Consultant  
Information Technology and Services  
Used the software for: 1-2 years

### "Good CRM if used properly"

November 16, 2022

3.0

Pros

Great for storing candidate information and tracking them through the recruitment process. Great for managing adverts/open roles.

Cons

Must know what candidate you are looking for as search function is lacking. Nowhere to store contacted network/relatonships

Review Source

Response from Firefish Software

November 28, 2022

Hi Ross, Thank you for your review. Amy

ST

Sam T.  
Office Manager  
Staffing and Recruiting  
Used the software for: 2+ years

### "Amazing Support Team, Great product"

June 26, 2019

5.0

I have an excellent experience with Firefish. Their support team is excellent, they provide all members of my team with assistance when required and always go the extra mile to ensure we have everything we need and are comfortable with all aspects of their product. It's an intuitive and simple system to use and there's always quick turnaround of any issues being resolved. I highly recommend Firefish!

Pros

The support team for Firefish is one of the best I have come across. They're always happy to help, super friendly and always quick at coming back to you with an answer if not a solution. I can't recommend the team enough.

Cons

Generally I think that this software is very intuitive and works really well, the only aspect that really needs improving is the software capabilities on the temporary side of recruitment and the functionality available. Saying this, Firefish actively works to improve on / implement their most requested features and it is steadily improving.

Review Source

MS

Matty S.  
Senior Client Relationship Consultant  
Consumer Services  
Used the software for: 2+ years

### "Great software to use! "

November 16, 2022

4.0

Overall a great experience, you can email multiple people at once, save searches, build considering lists, add as much detail as possible to clients or candidates

Pros

It's easy to use, there's a button for everything, and the customer service are quick and friendly should you run into any problems.

Cons

Sometimes it can be a little buggy and template emails default back to a strange layout.

Review Source

Response from Firefish Software

November 28, 2022

Hi Matty, Thank you for your review. We're glad that you love Firefish and find it a great software to use. Many thanks, Amy

VR

Verified Reviewer  
Consutlant  
Human Resources  
Used the software for: 6-12 months

### "Firefish Review "

November 16, 2022

4.0

It's a reasonable recruitment software and possible to get the job done using it but it could be a lot more than it is

Pros

Layout is relatively clean and the learning curve isn't that steepThe email add-on is very uselful

Cons

You can't run it easily on multiple tabs - a complete necessity for productive working .There is a real lack of features - I will try to do something that isn't possible on a daily basis

Review Source

Response from Firefish Software

November 22, 2022

Hi there, Thank you for your review. If there is something you're struggling to do, please remember to reach out to our product team who are there to support. Many thanks, Amy

PH

Peter H.  
Consultant  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "Simple and Efficient "

November 16, 2022

5.0

Organised, easy to use and saves me time

Pros

The software is presented simple which makes it easy to navigate and use

Cons

Nothing - everything I need I have , best system I have used for recruitment

Review Source

Response from Firefish Software

November 28, 2022

Hi Peter, Thank you very much for this review. We're glad you enjoy the system and find it easy to navigate! Thanks, Amy

TB

Tim B.  
Director / Owner  
Staffing and Recruiting  
Used the software for: 2+ years

### "Great service, great product"

June 21, 2019

5.0

Just overall it has been a great experience from first phone call (the pitch)4 years ago to integrating it with a new website last month. Great service, good product and great value.

Pros

It's easy to use, easy to change to your exact needs, we bought in to the database as it's set up with just recruiters in mind and you get a first class service, you can actually pick the phone and get an answer within 5secs rather than 'raising a ticket' which takes 48hrs for an email response.

Cons

Honestly, nothing, it is very much the 'ronsil' of recruitment software, it just does exactly as you need it to do.

Reason for choosing Firefish

For all of the above reasons.

Switched from

[Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)

Bullhorn had terrible service and a terrible, clunky product.

Review Source

SC

Sarah C.  
Business Manager  
Accounting  
Used the software for: 1-2 years

### "Firefish review November 2022"

November 16, 2022

5.0

Firefish is a really user friendly recruitment platform that is easy to learn and navigate. I have already recommended it to several start up recruiters.

Pros

Really easy to navigate and use. Quick and easy integration with Outlook making it very easy to import CV's to the database. Easy to write and upload job adverts. Looks good!

Cons

No FTC Contract job option (only) which can be difficult when advertising externally without tweaking. Difficult to reformat candidate profiles to quickly search on location, rates etc..

Review Source

Response from Firefish Software

November 24, 2022

Hi Sarah, Thank you for your review. It's great to know that you think Firefish is user friendly software. Many thanks, Amy

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