# Page 5 | Firefish Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is Firefish the right Recruiting solution for you? Explore 291 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/226344/Firefish/reviews

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Firefish

4.6 (291)

[View alternatives](https://www.capterra.com/p/226344/Firefish/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 5 - Reviews of Firefish

## Showing most helpful reviews

Showing 101-125 of 291 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

PB

Paul B.  
Director  
Financial Services  
Used the software for: 2+ years

### "Feedback"

November 16, 2022

3.0

Great system and great support.

Pros

Having moved from Bullhorn it is clear how much more support you get as an SME with Firefish. Lots of ways to drive improvements and is simple to train staff on, build KPI's and report. Also you get the ability to interact with your entire database.

Cons

Still some glitches that occur but always resolved quickly.

Switched from

[Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)

Lack of support, ease of reporting and overall cost was a major factor.

Review Source

Response from Firefish Software

November 24, 2022

Hi Paul, Thank you very much for your review. We're glad you're happy with Firefish and appreciate the level of support you receive. Many Thanks, Amy

DC

Darron C.  
Director  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Fantastic customer service and ongoing support"

August 17, 2021

5.0

Pros

I have used numerous recruitment products over the years and Firefish has to be the best. Ease of use and the ongoing training/support is the best that I have experienced. I recently attended a webinar on searching and picked up loads of new tips! Well worth the investment in time.

Cons

When someone applies for a role it automatically assigns them the salary of the position rather than their salary expectations.

Review Source

NB

Natalie B.  
Director  
Staffing and Recruiting  
Used the software for: 2+ years

### "Excellent Product"

June 25, 2019

5.0

From initial contact to where I am now the process has been faultless. The team were excellent in the early days (onboarding), and their ongoing support via Live Chat/ Blogs & Webinars is incredibly useful. The system is easy to use and integrates well with the other systems (job boards, email etc).

Pros

The functionality is excellent, its easy to use and integrates well with other systems (Email, Job Boards etc).

Cons

The software does have elements that I don't use in my business, but that's not really a criticism of the software more my inability to use all the functionality properly.

Review Source

Julian E.  
Candidate Relations Manager  
  
Used the software for: 6-12 months

### "Customer support second to none"

October 24, 2017

4.0

Efficiency and ease of use Fantastic customer support and assistance Great website setup for SEO and job posting Fantastic Advert and Job alerts driving applications

Pros

The software has an easy to use interface and is simple to use with an extreme amount of power for boolean search to optimise the candidates in relation to the adverts and jobs, allowing you to continually keep in contact with the candidate and understand the journey when speaking to the candidate in the future.

Cons

It would be nice to have Outlook support for the Apple Mac users and more user friendly mobile interface.

Review Source

Response from Firefish Software

October 25, 2017

Thank you for your great review! We're really glad you're enjoying Firefish, it's been great having you on board with us Julian. The Mac add-in is definitely on our radar - if you pop into the Firefish Community, you can add your vote to this idea too.

SA

Stephen A.  
Director  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Great Product"

November 16, 2022

5.0

Good

Pros

Integrates with the website, easy to navigate around

Cons

reporting tools are poor in comparison with other CRM's, takes a while to add candidates

Alternatives considered

[Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)

Reason for choosing Firefish

Cheaper at the time and had a website

Review Source

Response from Firefish Software

November 18, 2022

Hi Stephen, Thanks for your review. We're continuing to make improvements to our reporting all the time so hopefully this is something that will improve for you in the near future! Many thanks, Amy

BL

Ben L.  
Recruiter  
Staffing and Recruiting  
Used the software for: 2+ years

### "Essential Software!"

November 16, 2022

5.0

Pros

The Ease of use and ability to jump between current and recent candidates/clients/searches

Cons

It can be a hinderance not being able to use the same '#contact' for a business of multiple locations as you are left to individually enter all the details multiple times

Review Source

Response from Firefish Software

November 28, 2022

Hi Ben, Thank you for your review! We love that you see Firefish as an essential. Many thanks, Amy

SH

Sara H.  
Recruitment Consultant  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Great! "

November 16, 2022

3.0

great customer service

Pros

easy use and they offer good customer service

Cons

Lack of availability calendar, if we had this it would make it easier

Switched from

[Access Recruitment CRM](https://www.capterra.com/p/110208/RDB-Pronet/)

it was so complicated to use

Review Source

Response from Firefish Software

November 18, 2022

Hi Sara, Thank you for your review, and thank you for recognising our amazing customer support team. Many thanks, Amy

RF

Rachel F.  
Director  
Facilities Services  
Used the software for: Less than 6 months

### "Firefish Review "

November 16, 2022

5.0

With 20 years industry experience and many systems behind me this is the best I have ever used. Plus the customer service right from the beginning with \[SENSITIVE CONTENT\], to \[SENSITIVE CONTENT\] and now \[SENSITIVE CONTENT\] has been exceptional.

Pros

I love this software, I love the fact it is adaptable in every sense to the way I want to use it, from the set up to the e mail templates and how I communicate with my candidates. Its brilliant.

Cons

I honestly cant say anything negative. It is brilliant and I would happily recommend to anyone. I can't say anything negative at all.

Alternatives considered

[Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)

Reason for choosing Firefish

I found the customer service element from Beth to be so personable, plus the fact it is so adaptable to my personal needs to my business. It was my first choice.

Review Source

Response from Firefish Software

November 28, 2022

Hi Rachel, Thank you for your review. We're so glad that you love the software and that you've had such a good experience with Firefish. Many thanks, Amy

RM

Richard M.  
Director  
Staffing and Recruiting  
Used the software for: 2+ years

### "The Best recruitment software I have used "

June 21, 2019

5.0

Customer support is awesome, I love the fact that they also provide webinars to help you build your business and give you the low down on the latest sales trends to help you get ahead of the crowd.

Pros

Very Easy to set up, helps to speed up the search of candidates and therefore placements. I can access it from anywhere and even on my phone if needed. Compliance is taken care of and all the email templates reduce time too.

Cons

Some drop downs are global so can't be changed. I use LinkedIn a lot so record this activity in Firefish but have to use "general update" and they only make updates on a Thursday, I understand why but I just like things to be done immediately.

Reason for choosing Firefish

Cost effective, easy to use, customer support and the ability to use a templated website from them. I would not consider any other software.

Review Source

LS

Lou S.  
Resourcer  
Financial Services  
Used the software for: 2+ years

### "Integral to our business "

August 19, 2019

5.0

Pros

The way in which it pulls all communication from Outlook, Job Boards and our website into one central base. We can easily pick up on communications between colleagues and candidates. Firefish prompts us to keep the engagement with our candidates relevant and current. It captures data and allows us to pull of reports. There are areas for candidate data, job advertising, interviews and offers, full-time or part-time it covers all bases. The support is second to none, immediate and spot-on Continuous support on topics such as GDPR, Webinars on everything you could think of to help your recruitment business

Cons

There isn't anything I don't like - if you have a suggestion the company has a customer ideas page and they do take the feedback on board and change things if required.

Review Source

CB

Carl B.  
Managing Director  
Human Resources  
Used the software for: 1-2 years

### "Firefish is a fabulous recruitment CRM"

April 3, 2020

4.0

My overall experience, shared by my team at Swindale Parks, is nothing but positive.

Pros

Firefish has transformed the way me & my team do business. It is very easy to use and the team at Firefish are constantly issuing advise on how to get mnore out of the system, by way of Blogs and the like.

Cons

Nothing major to report here. Generally speaking over the 14 months we have used it, I would give it 9/10.

Reason for choosing Firefish

I chose Firefish because my team prefered it to the other option we considered, plus we were very impressed with the way it was demonstrated to us, the focus being on the benefits it would offer my company, rather than just the features.

Review Source

RC

Rachel C.  
Managing Director  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Ease of implementation "

January 4, 2022

5.0

Very positive experience. Everyone I have dealt with has rightly been very proud of their software. Nothing has been too much trouble. Cal has even liaised directly with my web designers to ensure a seamless integration. I am very confident that if i did have any problems (which I don't think I do currently) that they would have them resolved super quickly and with a smile on their face

Pros

integration with website ease of marketing GDPR Compliance

Cons

Maybe more integration with linked in for the future. If the software could search linked in and make the connection

Alternatives considered

[Influence](https://www.capterra.com/p/180629/Influence/)

Reason for choosing Firefish

ease of use

Review Source

Response from Firefish Software

January 11, 2022

Hi Rachel, Thank you for such a lovely review. We're really happy to know that you've had a positive experience with us so far! Many thanks, Amy

EE

Elise E.  
Head of Resourcing  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Great software constantly evolving "

November 16, 2022

5.0

Great experience the support team are always on hand to help or for tips

Pros

I love the way the software is constantly evolving to our needs - great system which I am sure can do so much more for us

Cons

That it doesn't have an auto save when you input information - if you don't click save sometime you can lose info

Review Source

Response from Firefish Software

November 28, 2022

Hi Elise, Thanks for your review. It's great to know that you find Firefish a great software. Thanks, Amy

GD

Gill D.  
Director  
Information Technology and Services  
Used the software for: 2+ years

### "Support is everything "

December 19, 2022

5.0

Really like working with filefish

Pros

we have used Firefish for several years now and its a key part of our business. For me the most important part of the product is the support. They are always so patient if I can't work something and always happy to help and always quick to respond.

Cons

Sometimes it can be bit clunky but much better than

Review Source

Response from Firefish Software

January 4, 2023

Hi Gill, Thank you for your review! We're so glad you love working with us as we love working with you. Many thanks, Amy

SM

Steve M.  
Owner / Director  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Excellent product & support"

November 12, 2020

5.0

Having researched many companies, Firefish came up on top in every area possible. Before purchasing it I had no idea how good their customer support was. It's quite frankly excellent and an example of how any customer support should be.

Pros

Ease of use, functionality and customer support are all excellent. Whenever there is an issue the support team respond very quickly and are always happy to get that extra mile in making sure any issues or difficulties are sorted out.

Cons

None to report. There is an issue with MS365 Email Server, but it's being sorted.

Alternatives considered

[Access Vincere Evo](https://www.capterra.com/p/152350/Vincere/)

Reason for choosing Firefish

The best value and product I'd seen.

Review Source

DO

Danielle O.  
Recruitment Manager  
Human Resources  
Used the software for: 1-2 years

### "Great Software"

November 16, 2022

5.0

Great experience, a vast improvement on our previous software!

Pros

Ease of use, self explanatory, versatile

Cons

Some of the lists are not as user friendly as i would live, the searching could be improved, retaining search fields when searching

Review Source

Response from Firefish Software

November 22, 2022

Hi Danielle, Thank you for your review! It's great to know that you love the software. Many thanks, Amy

CH

Crystal H.  
Recruitment Partner  
Media Production  
Used the software for: 2+ years

### "Good Product "

November 16, 2022

3.0

good database, easy work flow system. Support team are great.

Pros

Easy to use system, basic to use but effective.

Cons

Still some features that need to be introduced to make a more seamless workflow, mainly around getting CVs that have been self sourced into a candidate profile.

Review Source

Response from Firefish Software

November 28, 2022

Hi Crystal, Thank you for your review. It's good to know that you love the product. Many thanks, Amy

lW

laura W.  
Head of industrial Recruitment  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Great Software "

November 16, 2022

5.0

Pros

Searching and talent pools, potential matches

Cons

not been able to upload PDF's with ease

Review Source

Response from Firefish Software

November 22, 2022

Hi Laura, Thank you for your review. it's great to know that you think Firefish is a great CRM. Many thanks, Amy

VR

Verified Reviewer  
Director  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Recruiter Friendly System"

June 21, 2019

5.0

We needed an effective CRM without the complexities with other CRM's. The Firefish CRM offered just that. The team deliver an exceptional level of engagment and training. The fact that you control the functionality of the CRM make life so much easier.

Pros

Ability to customise the functions to mirror our business processes. It's very user-friendly and is easy for new users to adopt Continuously adding new features that are relevant Good candidate matching functionality

Cons

The initial fonts and templates but this is something that you can easily change so not a Con as such

Review Source

NO

Nyomi O.  
Consultant  
Information Technology and Services  
Used the software for: 2+ years

### "FireFish "

November 16, 2022

5.0

Pros

Being able to view all applicants in one place and also being able to track process of candidates.

Cons

Sometimes there can be technical issues which prevent me being able to use the system.

Review Source

Response from Firefish Software

November 18, 2022

Hi Nyomi, Thank you for your lovely review. Just remember if you ever experience any issues are customer support team are there to contact and help you out. Thanks, Amy

Alastair T.  
Co-Founder / Director  
  
Used the software for: 2+ years

### "Excellent CRM and team"

October 24, 2017

5.0

Pros

Great system and amazing team. Really good feedback system to digest changes and people vote on. Always moving forward.

Cons

We run a care and nursing recruitment business with lots of shifts and it didn't work for this part of our business. For perm and contract recruitment, it was excellent.

Review Source

Response from Firefish Software

October 25, 2017

Thank you for your kind word Alastair, we've loved having you on board with us!

Alasdair S.  
Podcaster  
  
Used the software for: 2+ years

### "I do enjoy using FF on a day to day basis "

October 30, 2017

3.0

Very easy to use. Does basics very well.

Pros

interface is user friendly, straightforward. Social media integration is good. Search function is good. Customer service has been excellent and response times fast

Cons

It's "beta" nature - having to compile votes to seek improvements in a commercial environment seems to go against spirit of what commercial recruitment is.

Review Source

AG

Amanda G.  
Principal recruitment consultant  
Human Resources  
Used the software for: 2+ years

### "Firefish Review"

November 16, 2022

4.0

Nothing particular

Pros

Great customer support - I like that your recent actions show on the right hand side of the screen

Cons

can be a bit clunky for searching - it would be useful to be able to have all candidates in a search on one page

Review Source

Response from Firefish Software

November 18, 2022

Hi Amanda, Thank you for your review, and for showing love for our customer support team. Many thanks, Amy

GH

Ginka H.  
Recruitment Consultant  
Information Technology and Services  
Used the software for: 2+ years

### "very easy to use "

November 16, 2022

5.0

Pros

very easy to use, really enjoy using it.

Cons

cannot think of any cons for firefish software

Review Source

Response from Firefish Software

November 28, 2022

Hi Ginka, Thank you for your review. We're happy you find the system easy to use and that you're enjoying using it. Many thanks, Amy

VR

Verified Reviewer  
Founding Partner | CEO  
  
Used the software for: 6-12 months

### "Effective collaboration with the FireFish team. Product helps our team manage data efficiently"

October 25, 2017

5.0

Pros

Intuitive, easy to navigate, exceptional customer service, drawn to the intelligent capabilities of the product

Cons

Doesn't talk to LinkedIn as effectively as possible, desire more notifications via email when hiring activity is logged in the system, desire a view for investors that don't use the product but like to have access to hiring activity and sales data

Review Source

Response from Firefish Software

October 26, 2017

Hi there! Thanks for your review. We're glad you're enjoying the system. It¿s possible to set up a free report administrator license which would allow your investors access to view reports. If this sounds like it¿d work for you, please drop support a line to get this activated. They would just need to know a name and email address to set up the free license with.

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