# Page 6 | Firefish Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is Firefish the right Recruiting solution for you? Explore 291 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/226344/Firefish/reviews

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Firefish

4.6 (291)

[View alternatives](https://www.capterra.com/p/226344/Firefish/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 6 - Reviews of Firefish

## Showing most helpful reviews

Showing 126-150 of 291 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SL

Scott L.  
Group Recruitment Manager  
Construction  
Used the software for: Less than 6 months

### "A Saviour"

November 16, 2022

5.0

From initial conversations through implementation to onboarding and ocaching it has been a painless and professional process and I couldn't recommend the time highly enough

Pros

Ease of use and search functions work well and an easy integration from external applications into the product

Cons

I'm yet to find something I don't like, the system is only as good as the people entering the data, so its down to the end users

Reason for choosing Firefish

The ease of use, it is designed by recruiters for recruiters

Review Source

Response from Firefish Software

November 28, 2022

Hi Scott, Thank you for your review. We love that Firefish is a saviour for you! Many thanks, Amy

GL

Georgia L.  
Recruitment Consultant  
Hospitality  
Used the software for: 1-2 years

### "Much better than our last CRM!"

November 16, 2022

4.0

So far so good! We used to use RDB and althought it had an availability calendar and route planner, it was very old fashioned

Pros

Very appealing to look at, easier to access information, good service from the support tram

Cons

There is no availabilty calendar or intergreted route planner from candidate to client

Review Source

Response from Firefish Software

November 18, 2022

Hi Georgia, Thank you for your review, we're very happy that so far you're loving Firefish. Many thanks, Amy

DD

Daina D.  
Business Admin  
Construction  
Used the software for: 2+ years

### "Daina's Review"

November 16, 2022

5.0

Great experience

Pros

I find the candidate search to be the most useful tool

Cons

There is nothing in particular that I dislike about the software I would prefer that it didn't log me out so often

Review Source

Response from Firefish Software

November 22, 2022

Hi Diana, Thank you very much for your review. Very happy to know you're having a great experience with Firefish. Many thanks, Amy

CR

Chloe R.  
Recruitment Manager  
Staffing and Recruiting  
Used the software for: 2+ years

### "Great "

November 16, 2022

5.0

Great, really easy to use.

Pros

Firefish is simple and user-friendly. It helps us keep track of our vacancies and candidates.

Cons

It would be helpful if we could upload more than one document at a time.

Review Source

Response from Firefish Software

November 22, 2022

Hi Chloe, Thank you for your review! We appreciate that you think Firefish is great and easy to use. Many thanks, Amy

Luke D.  
Executive Consultant - Pivotal London - Specialist Ad Tech, Programmatic & Digital Media Recruiter  
  
Used the software for: 2+ years

### "A nice clean system to use and the him screen has all the things that you need"

November 7, 2017

5.0

Pros

Home screen, the Dashboard, and the general ease of use. I have used plenty of systems in my time and I do believe that firefish is the best

Cons

The system can stick quite often, but that may be our internet rather than your side. It would also be helpful if you could search for candidates who were not on a notice period

Review Source

SB

Simon B.  
MD  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Best business decision we made in 2020"

March 1, 2022

5.0

The support team and migration team were excellent. They actually fixed a lot of data issues our last provider had created.

Pros

The product does everything it should and is very easily customisable. The candidates also have their own portal to update. The support team are also excellent.

Cons

Nothing currently, all the improvements we wanted have been implemented as you can suggest and vote on these.

Reason for choosing Firefish

Firefish were very straightforward in their sales approach, not pushy and sorted out some good customer references for me to take.

Review Source

Response from Firefish Software

March 3, 2022

Hi Simon, Thank you for this lovely review and we're glad you're enjoying your Firefish journey. Thanks, Amy

HS

Henry S.  
Business Intelligence Analyst  
Civil Engineering  
Used the software for: 2+ years

### "mainly use system for extracting data and management information"

March 1, 2022

3.0

Pros

the hierarchy of the data is well thought out

Cons

there is no api, no other way of extracting data from system apart from set exports which arent flexible

Reason for choosing Firefish

data and reporting

Review Source

Response from Firefish Software

March 2, 2022

Hi Henry, Thanks for your review! We pride ourselves on our data security record and whilst we don't offer an open API for data security purposes, we do offer an API for certain activities via partners and web-integrations. If you require any data exports, our customer team would be happy to assist you. Thanks, Amy

VR

Verified Reviewer  
Recruitment consultant  
Law Practice  
Used the software for: Less than 6 months

### "Firefish review"

November 16, 2022

4.0

I have been using the software for about 3 weeks and is great for candidate and client searches and management

Pros

The ease of finding candidates with the in depth search

Cons

Cant save job searches. This makes it difficult when a candidate called you up from earlier in the day and you need to go through the specifics again

Review Source

Response from Firefish Software

November 28, 2022

Hi there, Thank you for your review, Many thanks, Amy

PH

Paul H.  
Head of HR and Recruitment  
Information Technology and Services  
Used the software for: 2+ years

### "Very happy, great product, even better service "

July 25, 2019

5.0

Very supportive. When we first moved across to Firefish, over 2 years ago, Rep and the team ensured a smooth transition from a rather old and clunky ATS to Firefish. The project was well managed, quick and successful. I have recommended Firefish to a number of organisations over the last 2 years and will continue to do so.

Pros

Functionality is great. Easy to use Makes tracking the progress within the recruitment cycle easy Support is first class! Even on something minor. its dealt with professionally and efficiently

Cons

I am hard pushed to make a comment here. There is nothing I can think of to improve the software however the team at Firefish do the thinking and come up with improvements that actually benefit the user

Review Source

Lawrence C.  
Partner  
  
Used the software for: 1-2 years

### "Engaging recruitment software"

October 30, 2017

5.0

Easy to use

Pros

easy to use lets you know how your e-mail campaigns are , if e-mails have been read or not, if they have clicked the link, if they have applied easy to manage

Cons

You can only have 1 client contact per job. It would be handy to be able to have more than one client contact per job.

Review Source

Response from Firefish Software

November 9, 2017

Hi Lawrence, thanks for leaving us such an excellent review, we love to hear that you're enjoying Firefish. Remember to raise any changes on our Firefish Community, for inclusion on our product road map

AB

Amiee B.  
Recruitment Advisor  
Automotive  
Used the software for: 1-2 years

### "Fantastic Software"

November 16, 2022

5.0

Pros

Being able to see all candidates CV's in one database. The system sends bulk emails to candidates which is a great feature.

Cons

Sometimes the software completely crashes or runs slow which means we are unable to use it to its full use.

Review Source

Response from Firefish Software

November 18, 2022

Hi Amiee, Thank you for your review. We're glad you find Firefish a fantastic software. If you ever have any problems with crashing please reach out to the customer support team. Thanks, Amy

JC

Jo C.  
MD  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Glad we switched to Firefish!"

November 16, 2022

5.0

Has had such a positive effect across the business. We are much more efficient now with smooth working practices and our database is building daily which is helping us in this tight candidate market.

Pros

Ease of posting new jobs via our website and other job boards, sending out mass job alerts, SMS etc etc. Massive change from our previous system which was completely not fit for purpose.

Cons

It isn't integrated with Indeed sadly so there is still a manual process we need to do for job posting.

Reason for choosing Firefish

Felt it was a better product and we could see the value for our business.

Review Source

Response from Firefish Software

November 18, 2022

Hi Jo, Thank you for your lovely review! We're really happy that you feel your business is more efficient now and hope we can bring more job board integrations to you in the future. Many thanks, Amy

AC

Adam C.  
Company Director  
Automotive  
Used the software for: 2+ years

### "Firefish review"

July 29, 2019

5.0

Exceptionally good service. Always there to help and never a problem to look at problems for you. Easy system to use with good training provided. The system does everything I would want from a recruitment system except the one thing mentioned.

Pros

General ease of use is very good. Helps speed up the recruitment processes by doing a lot of the hard work for you. It is a smart and modern system which is consistently improving as they are always developing it further.

Cons

The only one thing it doesn't do which previous systems have for us is allow us to search our individual jobs by distance from a postcode. We do volume recruitment so this would be very handy when searching multiple jobs for candidates

Review Source

EF

Eilidh F.  
Recruitment Consultant  
Information Technology and Services  
Used the software for: 1-2 years

### "Firefish Review"

November 16, 2022

4.0

Pros

Firefish is generally very easy to navigate, the UX/UI design makes it easy to switch between screens etc.

Cons

There are no features off the top of my head that I can think of.

Review Source

Response from Firefish Software

November 22, 2022

Hi Eilidh, Thank you soo much for your review. We're very happy you're loving Firefish. Many thanks, Amy

NB

Nathan B.  
Recruitment Resourser  
Railroad Manufacture  
Used the software for: 6-12 months

### "Good company, with a good support system."

November 16, 2022

4.0

Over all I think fire fish is a good product and I would recommend

Pros

Fire fish is easy to use, and the staff are friendly and quick to lend a hand

Cons

I think the linking with your emails/Calander could be easier.

Review Source

Response from Firefish Software

November 17, 2022

Hi Nathan, Thanks for your review. We're so glad you're happy with Firefish and especially loving our customer support. Thank you for your feedback on emails/calendar, this will be passed to our customer team. Many thanks, Amy

RS

Richard S.  
Managing Director  
Staffing and Recruiting  
Used the software for: 2+ years

### "FireFish Review"

June 21, 2019

5.0

There are so many choices in the market at the moment for CRM systems and having tried many different systems over the years and also after trialling many of their competitors I have to say that I couldn't be happier with FireFish. Not only is the product very easy to use for an excellent cost, their after sales service is 2nd to none, they are always happy to help with my multiple questions and always answer my questions quickly and efficiently. Couldn't be happier hence why I have recommended you to several other agencies in South Wales.

Pros

FireFish is very easy to use and navigate and at a fantastic price.

Cons

To be honest we don't dislike anything and if we have a suggestion to improve anything we let them know and they implement the ideas!

Review Source

MM

Melanie M.  
Owner/ Director  
Staffing and Recruiting  
Used the software for: 2+ years

### "Easy to navigate and adapting to needs"

June 26, 2019

5.0

The customer service is excellent, the product easy to use and the price very reasonable

Pros

It is easy to use and train others to use. I particularly like that the software is adapting to needs of the customer

Cons

There are still small issues I have with it but these are being looked into and in development

Reason for choosing Firefish

I had many others to look at but firefish impressed me with the training, cost and usability

Switched from

[Zoho Recruit](https://www.capterra.com/p/125768/Zoho-Recruit/)

I wanted a more user-friendly system

Review Source

AA

Amy A.  
Director  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Wise May Ltd - Review on Firefish"

July 20, 2020

5.0

Fantastic overall service. The team are quick to respond, always happy to help and NOTHING is too much trouble. I have worked for a company and used a different database for the last 10 years, I feel with the Firefish technology I will be in a much stronger position than before, it does things I didn't know a database could do, I have been amazed at everything it has to offer. I have received complete help & support with my website and I am so pleased with the finished product! Couldn't be happier with the service overall.

Pros

From start to finish the Team at Firefish have made the process very seamless and stress free. The Software itself is extremely intuitive and user friendly. The searches are great!

Cons

I can't think of anything I don't like about it

Alternatives considered

[Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)

Reason for choosing Firefish

I preferred it and Firefish came back to me much quicker than the others, I felt they wanted my business. I had a demo that day and didn't feel that I was being pushed into a hard sell.

Switched from

[IQX](https://www.capterra.com/p/148687/IQX/)

Started up my own company

Review Source

CY

Claire Y.  
Recruitment Consultant  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Firefish software"

June 21, 2019

5.0

Fab - its the best system we've had.

Pros

What I really like is the fact that Firefish are so proactive at keeping you up to dates with any updates and give lots of guidance on how to improve the whole experience, they give daily videocasts on advice and constantly bringing out industry ideas. I love the frequent contact which is unusual for the recruitment industry which is usually so cloak and dagger.

Cons

Very minor things - like we have the SMS package with firefish, I wish there was a more glaring notification when responses came through.

Alternatives considered

[Profile RPM](https://www.capterra.com/p/85468/Profile-RPM/)

Reason for choosing Firefish

Just loved the friendliness and open approach by \[SENSITIVE CONTENT HIDDEN\] and it just seemed so user-friendly as well.

Review Source

BG

Beth G.  
Recruitment Consultant  
Facilities Services  
Used the software for: 1-2 years

### "Good Overall"

November 16, 2022

4.0

Pros

It is easy to use and can track my roles with ease.

Cons

On the contractor side of things, it's a little less user friendly - ie. changing a start date, amending a contract without deleting the first one and not able to reinstate a candidate who has been terminated.

Review Source

Response from Firefish Software

November 28, 2022

Hi Beth, Thanks for your review. We'll pass your feedback onto the customer team. Many thanks, Amy

RT

Robert T.  
Recruitment Consultant  
Market Research  
Used the software for: 1-2 years

### "Great customer service!"

November 16, 2022

4.0

Pros

Very useful and switched on customer service team.

Cons

Can feel a bit clunky moving someone from the advert section to the job section e.g. having to 'consider' them first

Review Source

Response from Firefish Software

November 28, 2022

Hi Robert, Thank you for your review. It's great to know you love our customer support. Many thanks, Amy

sH

sam H.  
Recruitment Consultant  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "Sam"

November 16, 2022

5.0

Pros

how easy it is to use and navigate around

Cons

could be easier to send bulk emails out

Review Source

Response from Firefish Software

November 28, 2022

Hi Sam, Thank you for your review. Many thanks, Amy

WM

Wensdy M.  
Recruitment team leader  
Business Supplies and Equipment  
Used the software for: 6-12 months

### "Feedback"

December 13, 2022

5.0

I have a good experience with fire fish no issues

Pros

Making recruitment and candidate management easy on a day to day basis

Cons

N/A I have no issues with the system I use all facilities

Review Source

Response from Firefish Software

December 20, 2022

Hi Wensdy, Thank you for your review! Glad you've had a great experience with Firefish. Many thanks, Amy

VR

Verified Reviewer  
Recruitment  
Legal Services  
Used the software for: Less than 6 months

### "Review"

November 16, 2022

3.0

Positive so far

Pros

Easy to navigate once taught helpdesk are quick still only 4 weeks

Cons

Can hang sometimes and can be slow so far and appears to be candidte than overall ATS

Switched from

[Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)

Cost

Review Source

Response from Firefish Software

November 28, 2022

Hi there, Thank you for your review. Many thanks, Amy

Michael S.  
Director  
Human Resources  
Used the software for: 1-2 years

### "Very happy with Firefish"

January 29, 2020

5.0

The support from Firefish is excellent the guys respond to my queries in a helpful and courteous manner. You are made to feel part of their team

Pros

Its a very easy software to use and easy to set up and customise. It allows me to keep in touch with both clients and candidates and keeps me right for GDPR.

Cons

Talent pools are not as intuitive as they supposed to be

Review Source

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