# Page 7 | Firefish Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is Firefish the right Recruiting solution for you? Explore 291 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/226344/Firefish/reviews

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Firefish

4.6 (291)

[View alternatives](https://www.capterra.com/p/226344/Firefish/alternatives/)

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Last updated March 13th, 2026

# Page 7 - Reviews of Firefish

## Showing most helpful reviews

Showing 151-175 of 291 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TS

Tracy S.  
Operations Director  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Onboarding"

November 16, 2022

4.0

The onboarding process has been great and the support we are receiving is fantastic

Pros

Ease and simplicity - it has a very straightforward process from start to finish

Cons

I think it is more the fact that is completely different to the previous product - not that I don't like this product at all

Reason for choosing Firefish

Previous user

Switched from

[Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)

Cost and ease of use

Review Source

Response from Firefish Software

November 24, 2022

Hi Tracy, Thank you very much for your review. It's great to hear that the onboarding process has been great and the support you are receiving is fantastic. Many thanks, Amy

LM

Louise M.  
Recruitment Consultant  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Extremely user friendly"

July 22, 2021

5.0

Very positive. Hints and tips are provided but are not invading or annoying. If there is ever an issue you are updated and it is resolved within the timeline given - although this is not common at all. I have no negative feedback at this time.

Pros

It has been designed by people in the recruitment industry, it is intuitive and there are multiple ways to reach the same goal. It understands people are not all wired the same way and you can play about with it so that it is efficient for your needs. I hardly required any training to understand how to use it because it was designed to make sense instinctively.

Cons

I have not discovered anything yet which I am not happy with.

Review Source

FB

Frans B.  
Program Manager  
Human Resources  
Used the software for: Less than 6 months

### "Cloud-based sytems like FireFish are changing the industry"

December 13, 2019

5.0

It is simply revolutionary. Written by recruiters that understand what modern technology can do. Not written by IT geeks that do not know the first thing about recruiting.

Pros

The Web 2 interactive system has completely changed how people look for work and talent. FireFish use the advances in technology to completely change the way recruitment and finding the right job/talent is done. It is faster, more accurate, effective and fully GDHR compliant. It protects the personal data and still make enough information available to match the right candidates with the requirements of the job.

Cons

As with any full-featured application, there is a learning curve to get familiar with all the features. Online help, videos, webinars and live training is available to assist and get the job done and shorten the learning curve.

Reason for choosing Firefish

Include many important features that will ensure the people on the database and clients is properly taken care of and given the professional service they deserve. Taking a new job or hiring a person is a big deal and one should use the best systems. FireFish ensures candidates are treated fairly, the process is swift and painless as possible and effective.

Review Source

NC

Nikki C.  
Recruitment & Benefits Manager  
Utilities  
Used the software for: 1-2 years

### "Ticks all the boxes"

November 3, 2020

5.0

Pros

Since using Firefish it has been so much easier to manage our candidate database and active roles. The system is very intuitive and user friendly which was a deciding factor when reviewing systems. The support from the helpdesk if efficient & friendly. I find it fantastic value and would highly recommend it.

Cons

The pre-defined reports are great however I find the report builder a little difficult to navigate.

Review Source

Response from Firefish Software

March 2, 2021

Hi Nikki, Did you know we now have an advanced Reports Dashboard feature that allows you to visualise your team's recruitment data in an instant? It's very easy to set up and use too. https://www.firefishsoftware.com/feature-pages/reports-dashboard Thanks!

ML

Mark L.  
UK Resourcing Manager  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "In House ATS"

February 10, 2020

5.0

Positive. We receive good feedback from individual users, agencies and hiring managers. They are all complimentary of the system.

Pros

It offers easy to navigate, eye catching software that would accompany the businesses in house recruiting model in place. I felt Hiring Managers would benefit from the visibility and user friendly approach to recruitment that the Firefish system provides, something that was often over complicated by other similar platforms.

Cons

Not found it yet. I appreciate its core audience is agency side but it has integrated well with our requirements as an inhouse function.

Reason for choosing Firefish

A non complicated easy to navigate system that compliantly offered us a competitive ATS system.

Review Source

JM

Jess M.  
Recruitment Consultant  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Great Software "

November 16, 2022

3.0

Makes it super easy for the whole team to track candidate and job management.

Pros

Love the candidate management features.

Cons

Dislike how my interviews cannot be integrated into my diary.

Review Source

Response from Firefish Software

November 28, 2022

Hi Jess, Thanks for your review. I will pass your feedback onto the customer team. Many thanks, Amy

VR

Verified Reviewer  
Recruitment Resourcer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Firefish Review"

November 16, 2022

4.0

Firefish is easy to use and the customer support was excellent with the initial set up and any other queries thereafter.

Pros

Firefish is a simple to use and efficient way to track and management candidates, I would recommend to other recruitment agencies.

Cons

There can be issues linking emails with my primary email account so often don't use this feature.

Review Source

Response from Firefish Software

November 22, 2022

Hi there, Many thanks for your review! Amy

AC

Adam C.  
Database Admin  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Adam's Firefish review"

March 2, 2022

4.0

Pros

The features that I use the most are the search functions, the talent pools and add new person. As an admin I also do a lot of work organising the database, so the new features such as merging are very useful. The system is easy to use, I felt comfortable with most of the system after a couple of days using it. I like how customisable some things are and it would be great if more could be customised.

Cons

I sometimes have issues with the system slowing down. It would be good if there was a way to bulk update candidates.

Review Source

Response from Firefish Software

March 3, 2022

Hi Adam, Thank you for your lovely review. We're releasing new product updates every week but remember if there is something you want to see then add it to the user community to allow other users to vote on your idea as well. Many thanks, Amy

NF

Nicky F.  
Director  
Human Resources  
Used the software for: 2+ years

### "My little piece of peace of mind"

August 5, 2019

5.0

Excellent, hugely reliable and supportive team

Pros

So many things that tick the MOST button - ease of use, logical thought process, support, engagement, cloud-based, ease of onboarding and batch uploading, security knowing that if my PC crashes, my business doesn't

Cons

Very little ... but I do think I could be using it more effectively if I dedicated a bit more time to exploring more, but it more than meets my needs on a day to day basis

Reason for choosing Firefish

ease of onboarding and the ability to batch upload CVs

Review Source

AH

Adam H.  
Talent Acquisition Consultant  
Utilities  
Used the software for: 2+ years

### "FireFish Review"

June 21, 2019

5.0

The Firefish platform is excellent and I couldn't see what features another data base could offer that would better it.

Pros

The ease of use when processing candidates through the interview process. The simple way to populate all candidate information directly from an email attachment. The fun updates on special days e.g Christmas/Halloween ha!

Cons

Nothing to note. Reviewing candidate CVs used to be a bit of a pain but an update rectified this where you can now simply hover over the candidate and get a CV preview.

Review Source

AH

Alfie H.  
Recruitment Consultant  
Staffing and Recruiting  
Used the software for: 2+ years

### "Extremely Useful Software "

November 16, 2022

5.0

The benefits of using Fire fish in my industry are endless, making my job easier every day.

Pros

The starring system on the candidate info is a quick and easy way to navigate and to find your best options!

Cons

Often the email function to link emails and candidates may be faulty but there are other ways around it.

Review Source

Response from Firefish Software

November 28, 2022

Hi Alfie, Thank you for your review. We're glad you're loving Firefish. Many thanks, Amy

VR

Verified Reviewer  
Recruitment Consultant  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Ease of use"

March 1, 2022

4.0

Pros

Firefish is a fantastic bit of a software that puts other archaic recruitment CRM to shame.

Cons

I dislike the fact it is built into a browser rather than a standalone app. I appreciate this lets you use it from any device but as always you are at the discretion of the browser and not all browsers are built alike.

Switched from

[Access Recruitment CRM](https://www.capterra.com/p/110208/RDB-Pronet/)

Moved company.

Review Source

Response from Firefish Software

March 3, 2022

Thank you for your review. Amy

NC

Natalie C.  
Consultant  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Firefish is one of the best databases for recruitment firms on the market"

November 16, 2022

5.0

I have worked within recruitment for many years and used a number of different systems and Firefish is by far the most user-friendly.

Pros

Firefish is incredibly easy to use, find information, time efficient and provides good MI

Cons

The only con that I can comment on is that there could be more options for a candidates status - ie Found own Job, Not actively looking etc

Review Source

Response from Firefish Software

November 28, 2022

Hi Natalie, Thank you so much for this review! It means the world that you think Firefish is one of the best systems on the market. Many thanks, Amy

MP

Michael P.  
Associate Director  
Information Technology and Services  
Used the software for: 2+ years

### "Great piece of software and very user friendly! "

June 21, 2019

5.0

Pros

Interface is very easy and new starts to the company can be on-boarded very quickly! If you feel FireFish should make any improvements they have an open community site where ideas are talked through, shared and voted on and regularly updated. Great team and very friendly customer service.

Cons

Generating reports can sometimes be a bit confusing but this may be down to my own understanding rather than what FF can do. It is a powerful product with good analytics.

Review Source

AQ

Adam Q.  
Recuitment Consultant  
Printing  
Used the software for: 2+ years

### "Excellent"

June 21, 2019

5.0

Fantastic sotware, very modern and has helped us a lot with find candidates who we might have forgotten about. Wouldn't think to swap to any other software any time soon!

Pros

This software is the most engaging software I've used, very easy to keep candidates active

Cons

When candidates send updated CV's it would be good if the software could update contact information when the CV's has been transferred - I don't believe Firefish does this but i could be wrong!

Review Source

PC

Paul C.  
Managing Director  
Human Resources  
Used the software for: 2+ years

### "Safe pair of hands"

June 21, 2019

5.0

I went to Firefish when first setting up my business. They were very helpful on supporting me throughout the onboarding process and continue to be supportive as my business grows The product itself is a dream, easy to use and navigate through its constantly evolving with really good updates. Great for my small business and I'm confident it can support us as we grow

Pros

Ease of use Constantly evolving Friendly support team Cost

Cons

I have to say in the 3 years we have used Firefish they have been faultless

Reason for choosing Firefish

Overral quality of the product

Review Source

BH

Ben H.  
Resourcer  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Firefish "

November 16, 2022

3.0

Pros

A simple and user-friendly recruitment software.

Cons

I would like more flexibility in being able to change roles from permanent to contract and vice versa once they have been created

Review Source

Response from Firefish Software

November 22, 2022

Hi Ben, Many thanks for your review! Amy

SM

Sally M.  
Client Relations Manager  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Great Recruitment Software"

September 10, 2021

5.0

Happy with the product

Pros

The capacity for holding information and user friendly dashboard for managing daily tasks

Cons

Some of the features are not so user friendly, particularly if you haven't got hours spare to attend webinars and watch instruction videos.

Review Source

Response from Firefish Software

September 21, 2021

Hi Sally, Thank you so much for your review. We know watching a webinar does take some time, so all our webinars are available on the Fish Tank to watch back if need. Many thanks, Amy

BM

Bryonie M.  
HR Recruitment Consultant  
Human Resources  
Used the software for: 2+ years

### "User friendly system "

June 21, 2019

5.0

Excellent system , nice and colourful, user friendly. The Support team are very good, offer to have webinar training sessions, send regular updates etc

Pros

I have been using firefish now for almost 2 years, having used a number of different CRM/ATS in the past i like this one. It is very simple to use, has lots of features which I am sure i dont know all yet. But for what I use it for its perfect.

Cons

Nothing not to like with firefish. Its perfect for our business needs

Review Source

RR

Rachael R.  
Recruitment Consultant  
Food & Beverages  
Used the software for: 1-2 years

### "Excellent CRM System"

June 21, 2019

5.0

Excellent

Pros

Frirefish is the most efficiant CRM system I have used in recruitment. The functionalities make your life easier and support less admin, which is always a bonus! The team are quick to respond to queries and I love how you can highlight recommendations to make it better and they listen! Everything all in one place with a papertrail that covers all your tracks. Highly recommended and easy to use.

Cons

I think a consultant visiting the office to provide training would be useful as I don't feel I know everything about the system and may be missing more tricks!

Review Source

MM

Mevin M.  
Recruiter  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Ease of Use"

December 5, 2022

5.0

My experience has been very good so far.

Pros

Works well and sections are linked correctly to help navigate around the software.

Cons

There is not an aspect that I least like about the software.

Review Source

Response from Firefish Software

December 12, 2022

Hi Mevin, Many thanks for your review! Amy

RB

Ricardo B.  
Director  
Law Practice  
Used the software for: Less than 6 months

### "Legal Recruiter's Firefish Review "

October 30, 2020

4.0

Our overall experience with Firefish has been very positive and I wouldn't hesitate to recommend them.

Pros

Firefish is easy to use, fast and extremely reliable. Their support team are also excellent - available, responsive and keen to provide the right solutions for you. And all at a very competitive cost in the market. We're a small recruitment business, and moved from a server-based to this, our first cloud-based system. The Firefish team were superb at helping make this transition as smooth as possible. Features I particularly like (which we didn't have on our old - and more expensive - setup): fast CV previews and links to LinkedIn for quick candidate updates; auto updating talent pools; and easy candidate mailshots.

Cons

Firefish provides all the key elements that we need from a system like this. Yes, there are a couple of small things that we'd like to tailor but can't, however, I don't think any system will be a 100% perfect fit (at least not without far greater cost). The team are also great at exploring these points where they arise to find the most effective solution.

Review Source

RB

Rebecca B.  
Recruitment Consultant  
Human Resources  
Used the software for: 6-12 months

### "Brilliant software for perm recrutiment"

November 16, 2022

4.0

Pros

user-friendly and easy to navigate. The intergrated job board looks great

Cons

There is nothing on this system targeted for Temporary recruitment. Its very difficult to keep everything updated. Even features like an availability calendar would help (Some candidates can work Mon, Thurs and Fri. The system as a whole is great and i would love it as a perms consultant but i work a temp desk and the system does not help at all.

Review Source

Response from Firefish Software

November 28, 2022

Hi Rebecca, Thank you for your review. We're happy to know you think Firefish is a brilliant software. Many thanks, Amy

CF

Catriona F.  
Associate Expert  
Staffing and Recruiting  
Used the software for: 6-12 months

### "FireFish Review"

November 17, 2022

5.0

Pros

Easy to navigate and upload CVs and updates

Cons

Runs slightly slow at times and I don't get notifications for follow ups

Review Source

Response from Firefish Software

November 18, 2022

Hi Catriona, Thank you for your review, we really appreciate it. If you're worried about not getting notifications please reach out to our customer team who will be happy to take a look at this for you. Thanks, Amy

DL

Daniel L.  
Accociate Expert  
Information Technology and Services  
Used the software for: 6-12 months

### "Great over all Product with a few issues"

November 16, 2022

4.0

Pros

ease of use and tracking of candidates is straight forward

Cons

you are unable to view the candidates profile or CV whilst on the phone to them

Review Source

Response from Firefish Software

November 22, 2022

Hi Daniel, Thank you very much for your review. Glad you find Firefish great overall. Many thanks, Amy

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