# Page 8 | Firefish Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is Firefish the right Recruiting solution for you? Explore 291 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/226344/Firefish/reviews

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Firefish

4.6 (291)

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Last updated March 13th, 2026

# Page 8 - Reviews of Firefish

## Showing most helpful reviews

Showing 176-200 of 291 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SW

Sarah W.  
Contractor Support Administrator  
Computer Networking  
Used the software for: 1-2 years

### "Great product, great service"

September 4, 2019

5.0

I really enjoy using Firefish. If I ever have an issue I get a response from them the same day and their team are very helpful and quick to get to the bottom of it. Would highly recommend!

Pros

Having used Daxtra in my last job, I find Firefish to be far more user friendly and self explanatory.

Cons

The only thing I would mention is that there are some functions that would be better if only management/compliance users could have access to instead of all consultants so we have more control of certain data to help keep our database accurate as possible. Other than that I can't think of anything else!

Review Source

Denise B.  
Director  
Human Resources  
Used the software for: 2+ years

### "worked with other systems, now work with the best"

February 19, 2019

5.0

All the team feel Firefish is the best recruitment software they have ever worked with. We love it!

Pros

Firefish is a highly intuitive system that is easy to set up and use. The onboarding process is smooth and customer support is great if you do encounter any issues. My favourite thing about Firefish is the ease of use.

Cons

It's not the cheapest on the market but you are paying for quality.

Review Source

ED

Emma D.  
Managing Partner  
Packaging and Containers  
Used the software for: 2+ years

### "Smooth "

October 31, 2017

4.0

Revolutionised our way of working and tracking all our records, both client and candidate, together with following interviews and where each candidate is in the process. We have been pleased from day one, especially as the fishes are so helpful and responsive.

Pros

It's extremely helpful in keeping everything in one place, and is easy to find contact and client information.

Cons

Not enough talent banks for our various disciplines and sectors we cover. It would be nice if the software interacted with whatsapp.

Review Source

Response from Firefish Software

November 9, 2017

Thanks for the fintastic review Emma, we've loved having you on board with us. Keep an eye on our roadmap for new integrations, as we're always rolling out new features.

AW

Arlene W.  
Recruitment Specialist  
Chemicals  
Used the software for: 2+ years

### "Excellent Recruitment Tool"

June 21, 2019

4.0

Pros

Firefish is an invaluable tool for INEOS on a daily basis. Firefish tailor the product to our business needs and nothing is too much trouble when requests are made. The system also increases our efficiency as a recruitment team.

Cons

The system meets our needs on a daily basis but I would like the reporting function to be a bit easier to use so we can analyse our data in the system.

Review Source

VR

Verified Reviewer  
Specialist Recruiter, Trainer, CIPD Chair of East Kent Group  
Human Resources  
Used the software for: 1-2 years

### "Excellent Customer Service"

October 30, 2017

5.0

Makes my job so much easier

Pros

Easy to use and easy to train. Any problems using it are easily sorted out with the great team there

Review Source

Response from Firefish Software

November 9, 2017

Thank you for your excellent feedback

Chris D.  
Director of Recruiting the best  
Human Resources  
Used the software for: 1-2 years

### "Best system I've used in 15 years of recruitment. "

October 24, 2017

5.0

Pros

Ease of use, social integration, great candidate experience, Firefish team are great to deal with, workflows are simple, great website integration.

Review Source

cJ

courtney J.  
Social Media and Business Admin  
Staffing and Recruiting  
Used the software for: 2+ years

### "Personal Review"

November 16, 2022

5.0

Pros

Easy to scan and shortlist for candidates

Cons

Unable to make changes or go back on letters. always have to delete work and re do templates from the start

Review Source

Response from Firefish Software

November 22, 2022

Hi Courtney, Many thanks for leaving a review! Much appreciated. Thanks, Amy

Tracy T.  
In House Recruitment Partner  
Food & Beverages  
Used the software for: 6-12 months

### "Firefish is awesome!!"

June 21, 2019

5.0

From start to finish the team have been engaging, supportive, committed to making the launch, rollout and ongoing use as easy for us as is possible - top marks!!!

Pros

The customer support, the ease of use and the functionality

Cons

A lot of the functions are set up for agency use and not inhouse so this could be pared down

Review Source

JB

Jane B.  
Recruitment Consultant  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Review"

March 17, 2022

4.0

Pros

The applicant tracking part of the software is very useful.

Cons

Integration has been a challenge but I am confident this will become easier in time.

Reason for choosing Firefish

Used in a previous role.

Review Source

Response from Firefish Software

March 21, 2022

Hi Jane, Many thanks for your lovely review. Amy

TP

Tom P.  
Senior consultant  
  
Used the software for: 2+ years

### "Reliable and easily customisable. The staff are helpful when troubleshooting "

October 24, 2017

4.0

Pros

It's efficient, rarely breaks and easily customisable. I like the dashboard that clearly states your KPI's and easy to add notes on profiles

Cons

Would be good if there were a few more features included such as more options when sending a mailer, when a candidate applies directly not to automatically change their status and wipe the record card if already registered

Review Source

Response from Firefish Software

October 25, 2017

Hi Tom, Thank you for your feedback, our Happiness Team are clearly doing their job! If there's any features you'd like us to add to our road map, remember to raise them on the Firefish Community for other users to pitch in on too

AN

Andrew N.  
Director  
Civil Engineering  
Used the software for: Less than 6 months

### "Firefish Review"

November 16, 2022

5.0

Very good CRM which is easy to use

Pros

Firefish is a really good database for Perm Recruitment. The process for progressing candidates through the interviewing and offer stages is very user friendly and streamlined

Cons

The database doesn't have a function for temp recruitment ie. being able to put temp bookings on the system, a tie in with an online timesheet portal, gp trackers for temp desk, etc

Review Source

Response from Firefish Software

November 18, 2022

Hi Andrew, Thank you for your review. We're glad you're happy using Firefish and that you find it easy to use. Many thanks, Amy

GP

Georgia P.  
Recruitment Consultant  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Useful, Easy and Efficient"

June 21, 2019

4.0

As a daily, hourly user. It keep you up to date with everything you have done, if you put as much info in, Firefish gives it back to you and you really have to utilise it to the best of your ability ie - Emails, Texts and Updates!

Pros

I love the To-Do List feature, It is useful, self explanatory and plans your day for you based on the information you give it! Also, the Weekly KPI feature really allows you to see your week on how we or not so well you have done which helps you priortise what you have to do

Cons

I like Firefish all round, however, I feel that it can lose your previous info that you have put in which is frustating however it isn't anything that affects your day consistently. Not much to pick at!

Review Source

VR

Verified Reviewer  
Senior Recruiter  
Construction  
Used the software for: 6-12 months

### "Great customer support"

August 15, 2019

4.0

Very good customer support.

Pros

Customer support is faultless. It also automates a lot of the admin & keeps you safe with GDPR.

Cons

I don't think that the searching it that good & the navigation is more difficult / slower than what I'm used to. The system separates Jobs from the Adverts.

Review Source

JS

Jamie S.  
Managing Consultant  
Staffing and Recruiting  
Used the software for: 1-2 years

### "The best software I've used"

June 21, 2019

5.0

It just works! That seems like an easy thing to achieve with a piece of software, but it really isn't. To have a tool like this has made my team and I more productive, quicker at doing admin tasks and ultimately has allowed us to maximise our potential for sales.

Pros

This is by far the most intuitive CRM I've used over my career in recruitment. It's easy to use, has plenty of useful features and is very reliable. It just works!

Cons

There have been a few hiccups with accessing documents. However these issues have been temporary and have not impacted on my work at all.

Review Source

KR

Katie R.  
Personal Assistant  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Excellent "

November 16, 2022

4.0

Brilliant

Pros

Easy to use, i know where everything is that i need to use.

Cons

sometimes it glitches and goes slow which can be annoying

Review Source

Response from Firefish Software

November 22, 2022

Hi Katie, Thank you soo much for your review. We're very happy to know that you find the system excellent and easy to use. Thanks, Amy

KK

Kitty K.  
Senior Recruitment Consultant  
Staffing and Recruiting  
Used the software for: 2+ years

### "Excellent"

November 16, 2022

5.0

Pros

Firefish is easy to use and the support is always excellent.

Cons

I have always found Fire Fish easy to use.

Review Source

Response from Firefish Software

November 28, 2022

Hi Kitty, Thank you for your review! We're glad you love Firefish and find it easy to use. Many thanks, Amy

OG

Olivia G.  
Recruitment Consultant  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Great CRM "

January 31, 2023

4.0

Pros

This software provides easy access to candidate information which makes my job easier when it comes to filling my jobs with the appropriate and most qualified candidates.

Cons

If I could change one thing about FireFish it would be, a list to show in order the date of availability of candidates when you do a search for a specific candidate. I would also like it if it showed candidates "skills" in one section on the main screen of their profile.

Review Source

JW

Jan W.  
Recruiter  
Construction  
Used the software for: 6-12 months

### "Firefish Review"

November 16, 2022

4.0

Good to track candidates once they're on the system and very good search function

Pros

Easy tracking of candidates on the system

Cons

Amount of tabs needing completed to put a candidates on

Review Source

Response from Firefish Software

November 28, 2022

Hi Jan, Thank you very much for your review. Many thanks, Amy

TS

Tia S.  
Recruitment Consultant  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Simple yet effective"

June 26, 2019

4.0

Fantastic overall experience! Great customer service and easy to use :-)

Pros

\- I like the layout, it is easy to navigate around - Amazing customer service, things get sorted straight away

Cons

\- The new 'Details' tab on candidates is quite long winded compared to previously

Switched from

[ECLIPSE](https://www.capterra.com/p/27349/ECLIPSE/)

This is more straight forward

Review Source

Beth R.  
Recruitment Consultant  
  
Used the software for: 6-12 months

### "Functional"

November 7, 2017

5.0

Pros

I like the dashboard and home screen the most. I also think the suggested profiles is very useful and functional

Cons

I don't like how you can't open a new profile/firefish screen in another tab. I also find it quite long winded when running a split.

Review Source

CB

Claire B.  
Recruitment and BD Manager  
  
Used the software for: 1-2 years

### "Does what we need to a basic level, but, we have found a number of limitations which slow us down"

October 25, 2017

3.0

Pros

Great for posting jobs and general connectivity with other sites. Like the recruitment registration/webpage. Reasonable workflow process, but slower than that of other systems I have used in past.

Cons

Worried about GDPR compliance and technical support have not been able to help, no spell check on emails, no ability to save documents onto the system and edit them from there. Even with tweaking, emails from the system look different from our outlook mails. Some of the templates are quite poor and take quite a bit of tweaking.

Review Source

Response from Firefish Software

December 5, 2018

We're really pleased at how much work we've put into the GDPR and compliance side of the product, with dedicated features now built into the system to ensure you're swimming to success!

HD

Harriet D.  
Recruitment Account Manager  
Staffing and Recruiting  
Used the software for: 6-12 months

### "New user review"

November 17, 2022

4.0

Pros

It is easy to use, very straight forward and quick to learn

Cons

I don't like how slow it is to do several searches, you often have to go back to the search and it can be time consuming. I also don't like the new update where it has removed the tabs from the profiles, this also has a time impact as you have to do more stages to get to the desired page

Review Source

Response from Firefish Software

November 18, 2022

Hi Harriet, Thank you for your review and feedback. Will pass this on to our customer team. Many thanks, Amy

TL

Tneil L.  
Consultant  
Construction  
Used the software for: 6-12 months

### "Tneil's Review."

November 16, 2022

5.0

Pros

The easy functionality of firefish and the effectiveness when using the system.

Cons

Nothing to i could name off the top of my head.

Review Source

Response from Firefish Software

November 22, 2022

Hi there, Thank you very much for your review. Many thanks, Amy

AK

Aliyah K.  
Digital Marketing Manager  
Marketing and Advertising  
Used the software for: 6-12 months

### "Firefish CRM "

November 17, 2022

4.0

Pros

Navigating through the CRM is very easy

Cons

Some features aren't explained in enough detail which leads people to just disregard them and not get the whole experience.

Review Source

Response from Firefish Software

November 18, 2022

Hi Aliyah, Thank you for your review. If you are needing more help with features and can't find the answers on the Fish Tank then please reach out to our customer team who will be more than happy to spend some time with you. Many thanks, Amy

DH

Danny H.  
Recruitment Consultant  
Information Services  
Used the software for: Less than 6 months

### "Firefish Review"

November 16, 2022

5.0

Pros

I like the simple layout I find it to be very user friendly

Cons

I think it would be great to have a more obvious-to-see list of all your candidates in one place without having to search for them. It would be good to be able to do this and filter them by area etc.

Review Source

Response from Firefish Software

November 28, 2022

Hi Danny, Thank you for your review. We appreciate you taking the time to do this. Thanks, Amy

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