# Page 9 | Firefish Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is Firefish the right Recruiting solution for you? Explore 291 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/226344/Firefish/reviews

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Firefish

4.6 (291)

[View alternatives](https://www.capterra.com/p/226344/Firefish/alternatives/)

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Last updated March 13th, 2026

# Page 9 - Reviews of Firefish

## Showing most helpful reviews

Showing 201-225 of 291 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

PM

Peter M.  
Director  
Human Resources  
Used the software for: 2+ years

### "CRM review"

June 26, 2019

4.0

A very good product and value for money

Pros

Easy to use, individual and the customer service is first class

Cons

Some of the cross referencing of the contact to candidates etc is not as good as I would like.

Reason for choosing Firefish

The functionality of the product against price and the service we received when we inquired about the product

Review Source

JV

John V.  
Business development  
Professional Training & Coaching  
Used the software for: 6-12 months

### "Firefish an all in one solution for recruitment and client data "

June 21, 2019

5.0

So as a company we deal with recruitment, candidate data capture and employer engagement for apprenticeships. So one side of the CRM we use for client data and employer engagement and then the other side is used for recruitment and profiling Candidates against the current jobs we have on the system. Its very easy to use, its customisation and the support we have had so far means it is the perfect solution for our company.

Pros

Ease of use and the layout, I like that the side panel shows you the last 20 records you have viewed so you can jump back into them.

Cons

As with all software there is in initial learning curve, but once you are past this I would say I have no other negatives I can think of.

Review Source

TB

Tiffany B.  
Recruitment Executive  
Government Relations  
Used the software for: 6-12 months

### "Firefish"

November 16, 2022

5.0

Overall experience is fantastic, makes work easier and faster and more efficient. I get great results using this software.

Pros

I really like how quick and easy it is to advertise a job, search for the right candidates and make notes to repeat same call going to the person.

Cons

There is nothing I least like about this software it is all great and really helpful in my day to day needs as a recruiter.

Review Source

Response from Firefish Software

November 18, 2022

Hi Tiffany, Thank you for your review. We're glad your overall experience has been fantastic and we hope you continue to enjoy our product. Thanks, Amy

Rebecca L.  
Talent Engagement Specialist  
  
Used the software for: Less than 6 months

### "New to CRM but easy to pick up"

November 7, 2017

5.0

able to store and retrieve important information about all candidates which helps me do my job welll.

Pros

All the information you need on a candidate in one place which is really handy. It allows me to work to work quickly and doesn't waste any time. I also really likes how on halloween there were spiders on the dashboard that if you clicked they died.

Cons

The back button takes you back and forgets where you were in the list, would be better if you could open a candidate in a seperate tab and keep your search list

Review Source

Response from Firefish Software

November 9, 2017

Great to hear you're enjoying using Firefish, we're very happy to have you on board!

MH

Meghan H.  
Associate Director  
Staffing and Recruiting  
Used the software for: 2+ years

### "Highly Recommend "

June 21, 2019

5.0

Firefish is a fantastic easy to use CRM system. The customer service team are extremely helpful and very friendly. I would highly recommend Firefish to other companies.

Pros

It is very effective and extremely easy to use!

Cons

It is based off one platform that several companies use so it is less bespoke to our individual needs.

Review Source

BC

Beth C.  
Recruitment Consultant  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Love the fish "

June 25, 2019

5.0

Pros

Firefish is easy to work your way around and organises everything efficiently. If there is anything that I may not understand, I know there is lots of things put in place to help me and of course the team at firefish.

Cons

I think it would be brilliant if they had an app which recruiters could use on the go, this would keep up with technology and make things easier. Therefore, due to them not offering this I believe it is a con.

Review Source

JS

Joe S.  
Senior Recruitment Consultant  
Information Technology and Services  
Used the software for: Less than 6 months

### "Joe's Review"

November 16, 2022

3.0

Pros

Easy to move candidates through interview processes

Cons

It would be nice to be able to stack up tabs easier rather than just having the history

Switched from

[Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)

Moved company

Review Source

Response from Firefish Software

November 22, 2022

Hi Joe, Thanks for taking the time to submit a review. We appreciate it! Many thanks, Amy

EF

Eddie F.  
Managing Director  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Firefish Software"

June 28, 2019

5.0

Overall experience with Firefish has been very positive.

Pros

Ease of use and price have been the most attractive feature.

Cons

Some of the functionality around business development.

Reason for choosing Firefish

Ease of use and price

Switched from

[Access Recruitment CRM](https://www.capterra.com/p/110208/RDB-Pronet/)

Improved functionality.

Review Source

JP

James P.  
Director  
Insurance  
Used the software for: 2+ years

### "Excellent software with reliable customer support"

June 21, 2019

5.0

Pros

\- User friendly dashboard - To-do list on the dashboard which acts as a daily planner - Accurate KPI and sale tracking features

Cons

\- Overall happy with the software and any criticisms we tend to raise with Firefish and normally find a workaround.

Review Source

SM

Sophie M.  
Recruitment consultant  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "review of Firefish"

November 16, 2022

4.0

Pros

It is easy for candidate management to see where each of your candidates are interviewing and who Cvs you have sent

Cons

It is difficult to search for candidates in the system, you can use a boolean search and still have a candidate that isnt the correct fit with different skills come up

Review Source

Response from Firefish Software

November 28, 2022

Hi Sophie, Thank you for taking the time to write a review. Many thanks, Amy

Robbie M.  
Managing Consultant  
  
Used the software for: Less than 6 months

### "Excited to be using it. Team were convincing. So far so good. Cannot complain."

October 25, 2017

4.0

Pros

When inserting the information you have to ensure its spot on. Once its done you then start to see the benefits in the job search function. Looks good. Ive used Bullhorn, JobAdder and Zoho and very pleased with the choice to use Firefish. Support is exceptional.

Cons

Entering the resume information and also the setting up of a company as a mandatory requirement. I understand the reasons behind it and FireFish are far more intelligent than I to determine if its right or wrong.

Review Source

Response from Firefish Software

November 9, 2017

Thanks for the feedback Robbie!

IH

Ian H.  
Operations mANAGER  
Construction  
Used the software for: Less than 6 months

### "Excellent product "

June 24, 2022

5.0

Pros

the ease of use is fantastic and user friendly, you don't need to over complicate the work flows, compared to the others I have been involved with over the years in recruitment this blows the rest out the water!, the implementation was quick and easy and the team are always on hand to answer any questions

Cons

we certainly Haven't found any as yet...

Reason for choosing Firefish

Ease of use and candidate/client interaction

Review Source

Response from Firefish Software

June 27, 2022

Hi Ian, Thank you very much for your review. We're very happy that you're loving the product and happy to have you onboard. Many thanks, Amy

KH

Keeleigh H.  
Operations Manager  
Staffing and Recruiting  
Used the software for: 2+ years

### "Excellent CRM "

June 21, 2019

4.0

I love Firefish - it's functions are to hand and easy to use. The layout and design is neat and runs well.

Pros

FF is easy to use which makes the job easier. It runs smoothly and flows easy.

Cons

The reporting/analysing takes some practise.

Review Source

NT

Nicola T.  
Candidate matching co-ordinator  
Information Technology and Services  
Used the software for: 2+ years

### "I have had very few issues with the Firefish product and any issues have been resolved quickly "

October 24, 2017

5.0

Pros

It's easy to use across multiple platforms and devices. I like that it remembers where I finished at and keeps multiple tabs open at a time which allows me to move easily through the system

Cons

Nothing stands out as a particular dislike, I enjoy using the system. I'd like a few more search result categories but think this is more to do with our configuration rather than an issue with the software

Review Source

bP

ben P.  
recruitment consultant  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Firefish review"

November 16, 2022

4.0

Firefish is very simple to use and has a lot of features that can assist with recruitment.

Pros

The start rating features help keep track of good candidates. The integration of candidates and the role is easy to track and the ability to make notes of candidates that are progressing helps keep a detailed account of their application.

Cons

It is very little about Firefish that I do not like. One thing I would say is the app closes after not going on it for a while. However, this is good for security.

Review Source

Response from Firefish Software

November 28, 2022

Hi Ben, Thanks for your review. We're gad to know you love our product and features. Many thanks, Amy

AD

Alex D.  
Marketing Executive  
Human Resources  
Used the software for: 1-2 years

### "Customer centric!"

June 21, 2019

5.0

Pros

Love the functionality of giving the candidate's control to create their own account and their fire tank where you can suggest improvements or better ways to do things. Always improving and thinking about how they can be better. Customer service is fast at getting back to your queries.

Cons

Not experienced anything so far. (Been with Firefish for over a year)

Review Source

MS

Mandy S.  
Director  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Great product"

June 24, 2019

5.0

Great support from trial to purchase to daily use. Very friendly staff and very reactive to questions/requests

Pros

Easy to use Assist with compliance Drop emails Resourcing/Matching

Cons

Nothing that springs to mind. As I am an independent recruiter it does what I need

Alternatives considered

[Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)

Reason for choosing Firefish

Easier to use Suits my business Cost Support Not pushy at sales point

Review Source

RD

Ryan D.  
Contracts Manager  
Construction  
Used the software for: 6-12 months

### "Ryan Dyer - Alliance Workforce Review"

November 16, 2022

4.0

Good

Pros

The business development call back diary is very good

Cons

All good so far, no complaints for what I use it for

Review Source

Response from Firefish Software

November 28, 2022

Hi Ryan, Thank you very much for your review. Many thanks, Amy

JK

James K.  
Owner / Director  
Business Supplies and Equipment  
Used the software for: 1-2 years

### "Great service, very good product and intuitive to use"

August 12, 2019

5.0

Very positive!

Pros

The customer service is second to none. I like the overall design and layout. I also find the job progression, with the templates that create to send emails are great for saving me time.

Cons

The initial price for the upgrade put me off slightly, as there are cheaper products out there.

Reason for choosing Firefish

I preferred the feel and the style of the software.

Review Source

MK

Michelle K.  
Recruiter  
Human Resources  
Used the software for: 6-12 months

### "Brilliant"

June 21, 2019

5.0

Good, robust software for all the reasons mentioned above but one thing I would say is that the support is better than any application I have ever used. So if there is a difficulty, its resolved very, very quickly. The support team are lovely, really good to work with.

Pros

Simple, easily to navigate & really logical - so easy to learn how to use. Doesn't over complicate anything, so all the functionality is there without it losing its ease of use.

Cons

Specifically for NI, doesn't do FEC (fair employment) reporting. Would be a really easy piece to add for the NI market

Review Source

NS

Neil S.  
Director  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Great CRM for recruitment companies"

August 13, 2019

4.0

Pros

It's very user friendly, easy to train new people on and it has a great workflow. The dashboard isn't too busy and the functionality overall is the best I've used after almost 20 years in recruitment.

Cons

You have to scroll up and down too much to look at the screen. There could be a few small shortcuts and things added that we need in the HR space.

Review Source

CS

Chelsie S.  
Recruitment Consultant  
Construction  
Used the software for: 6-12 months

### "Recruitment Consultant Review "

January 26, 2023

3.0

I am still getting used to the software and so far I am happy with the software.

Pros

I haven't been too involved with the integration into our business, however, when it comes down to my use of uploading candidates to build a database and search for candidates it is very easy to use.

Cons

Not being able to add more than one position when creating a candidate profile

Review Source

Response from Firefish Software

January 30, 2023

Hi Chelsie, Thank you for your review. Amy

MZ

Miles Z.  
Owner  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Positive SIgns"

January 31, 2020

5.0

The experience so far has been a very positive one. Everyone i have spoken to has been helpful, the training has been good and it has been an efficient process for me from sign up, through traning and now whilst using it.

Pros

It is developed by recruiters, who therefore think like recruiters. The result of this is that it makes sense to a lot of recruiters. It works how you want it to work and how you think is the logical way a recruitment CRM system should work.

Cons

I have only been using it a few weeks so there are still lots it does that I have not utilised yet, however at this stage i dont have any negatives.

Alternatives considered

[Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)[Voyager Infinity](https://www.capterra.com/p/87313/Infinity/)

Reason for choosing Firefish

Simpicity of use and was recommended by two people whose opinion i value

Review Source

SB

Scott B.  
Recruitment Consultant  
Information Technology and Services  
Used the software for: 2+ years

### "FireFish Review"

June 21, 2019

5.0

Easy to use for recruitment needs

Pros

The ability to continually suggest improvements and additions

Cons

The inability to view a CV while on a call with a candidate without downloading the document

Review Source

AS

Adam S.  
Talent Aquisition Specialist  
Information Technology and Services  
Used the software for: 6-12 months

### "Good CRM tool"

November 16, 2022

4.0

Pros

Firefish is easy to use and I like the way its CRM is lay out

Cons

Boolean search tool could be better, and location settings do not filter out candidates very well

Review Source

Response from Firefish Software

November 17, 2022

Hi Adam, Thank you for your review and we're happy that you think Firefish is a good, easy to use CRM. I will pass your feedback on boolean searching and location settings back to customer team. Many thanks, Amy

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