--- title: "Firefish Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Firefish Software - reviews, pricing plans, popular comparisons to other Staffing Agency products and more." source_url: "https://www.capterra.com/p/226344/Firefish/" page_type: "product" language: "en" --- # Firefish Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Firefish ## What is Firefish? Accelerating profitable growth requires a recruitment CRM that provides decision-speed data from billing to boardroom. Maximising profitability by promoting a CRM-first strategy that increases revenue per recruiter through an enriched and engaged database, admin automation and increased recruiter engagement. Agency leaders require insight into the effectiveness of activities, channels, and performance in real-time. Providing real-time insights that enable agencies to reduce operational costs. Firefish is the recruitment CRM that puts data at the heart of your recruitment agency – accelerating profitable growth for the recruitment agencies of tomorrow. ## What is Firefish used for? [Recruiting](https://www.capterra.com/recruiting-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)[Recruiting Agency](https://www.capterra.com/recruiting-agency-software/) Top alternative Featured Overall rating Based on 291 user reviews Reviews sentiment Positive 93% Neutral 7% Negative 0% Starting price £80 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Firefish?[Manage this product listing](https://www.g2.com/products/firefish/claim_requests/new?auto=true) Rating Breakdown 4.6 +− Features4.3 Value for Money4.6 Ease of Use4.6 Customer Service4.7 Rating Breakdown 4.6 Features4.3 Value for Money4.6 Ease of Use4.6 Customer Service4.7 ## Firefish Reviewers Verdict Updated September 2026 AI summary - Firefish suits recruitment teams that want an easy-to-learn platform for managing candidates and tracking hiring workflows. - Reviewers are positive about its user-friendly navigation, supportive staff, and helpful applicant tracking features. - It helps teams organize candidate data, simplify job postings, and maintain clear records for everyday recruiting tasks. - Buyers may need to accept some trade-offs with occasional bugs, limited multi-tab support, and some challenges managing data or templates. - It fits small to mid-sized teams prioritizing usability and support, but may be less ideal for those needing advanced integrations or reporting. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Firefish 4.6 (291) VS. [4.6 (1,264)](https://www.capterra.com/p/226634/CEIPAL-ATS/reviews/) Starting Price £80 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (291) Ease Of Use 4.6 (1,208) Value For Money 4.6 (235) Value For Money 4.6 (1,060) Customer Service 4.7 (276) Customer Service 4.6 (1,076) ## Firefish alternatives Highest Rated [4.9 (476)](https://www.capterra.com/p/174348/Recruit-CRM/reviews/) Starting price $95.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (515)](https://www.capterra.com/p/84093/Top-Echelon/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.2 (10,952)](https://www.capterra.com/p/130706/ZipRecruiter/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 78% of reviewers rated it above 4 stars [4.5 (443)](https://www.capterra.com/p/133064/Crelate-Talent/reviews/) Starting price $119.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/226344/Firefish/alternatives/) ## FAQs about Firefish Overview ### What problems does Firefish solve? Firefish solves slow, fragmented recruitment workflows by centralizing candidate records, job activity, notes, emails, and progress tracking in one intuitive system. Recruitment consultants, admin teams, hiring managers, and small agency leaders use it to reduce admin, speed onboarding, improve database searchability, support compliance, and maintain visibility across vacancies and candidate pipelines. Answer based on 156 reviews Overview ### Which roles and teams benefit most from Firefish? Firefish is most used by recruitment consultants, recruiters, and talent teams that need to manage candidates, vacancies, and client communications efficiently. Recruitment managers and office leaders use it to streamline workflows and reporting, while directors, managing directors, and agency owners rely on it for pipeline visibility, team oversight, and business growth. Answer based on 291 reviews Overview ### What company size and industries is Firefish built for? Firefish is recruitment software for recruiters, built mainly for small businesses, which make up 96% of reviewers, especially staffing and recruiting firms at 42%. It also serves information technology and services and human resources organizations, each representing 9% of reviewers, with limited use among midsize and enterprise companies at 2% each. Answer based on 291 reviews Features and Usability ### What are the key features of Firefish? Firefish offers core recruitment features like applicant tracking, candidate management, candidate search with Boolean search, and job posting, plus CRM tools for client and contact management. Differentiating capabilities include email and SMS messaging, calendar sync, KPI dashboards and reporting, and candidate self-service for profile updates and communication preferences. Answer based on 110 reviews Pricing ### How much does it cost and what fees or limitations are included? Firefish starts at £80 per user/month for the Basic plan, with Professional at 90 and Enterprise at 105; annual pricing is also available. Reviewers often call it good value, especially for small teams on Basic, but some smaller companies say the cost is a barrier, and one review mentions migration costs and a 12-month contract. Answer based on 33 reviews Integrations ### Which third-party tools and platforms does Firefish integrate with? Firefish integrates with Microsoft Outlook, Microsoft 365, Gmail, LinkedIn Recruiter, Microsoft Teams, Microsoft Power BI, Timesheet Portal, and Xero. Reviewer feedback centers on Outlook for email and calendar syncing, while the catalog also shows connections for Google Analytics 360, Twilio, WhatsApp, and Meta for Business. Answer based on 57 reviews Getting Started and Support ### How easy is it to onboard and train a team on Firefish? Firefish is generally quick to onboard, with in-person training, live online sessions, webinars, videos, and documentation available. Reviewers say recruiters and teams with mixed computer skills pick it up fast because the interface is intuitive, while new admins or users needing deeper configuration and reporting knowledge may need extra training. Answer based on 24 reviews Getting Started and Support ### What customer support options does Firefish offer, and how do users rate the experience? Firefish offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users usually describe support as fast, friendly, and thorough, with quick issue resolution and helpful training resources. Some mention frustration with a robot-led service experience and occasional delays during onboarding or web integration. Answer based on 110 reviews Ease of use ### How easy is Firefish to use? Firefish keeps day-to-day recruitment work easy to learn and easy to manage for most teams. Recruiters, agency staff, and new starters often find the interface intuitive, with logical workflows, simple navigation, and low training needs, though some users mention slower performance or occasional functions that take longer to figure out. Answer based on 93 reviews ## Who uses Firefish? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 11,304 Staffing Agency reviews Capterra data shows that buyers of recruiting software rank the following features as their top priorities: - **Application Management** (**46%** of reviewers rated this feature as critical) - **Applicant Tracking** (**47%**) - **Job Posting** (**49%**) Firefish supports all three of the features reviewers rate most important: **Application Management**, **Applicant Tracking**, and **Job Posting**. Together, these capabilities help recruiting teams manage candidate pipelines, keep hiring activity organized, and publish openings efficiently across roles, helping businesses move candidates through the hiring process with better visibility and control. Application Management 4.3 (22) 77.27% of 22 reviewers that rated this feature as important or highly important Track, manage and store the applications of potential future members, customers or candidates Job Posting 4.5 (105) 64.76% of 105 reviewers that rated this feature as important or highly important Firefish offers a streamlined way to post jobs across multiple job boards and social media, saving you time and effort. Users think the integration with platforms like Google Jobs is helpful, but some wish for Indeed integration and better support for all posting platforms. Resume Search 4.3 (61) 57.38% of 61 reviewers that rated this feature as important or highly important Search through the software for stored resumes Candidate Management 4.4 (92) 64.13% of 92 reviewers that rated this feature as important or highly important It gives you tools to efficiently manage candidate profiles, track communications, and keep all data in one place. Reviewers appreciate the integration with Outlook and Circle Loop, easy profile updates, and SMS service, though some want more categories and WhatsApp integration. Resume Database 4.2 (57) 56.14% of 57 reviewers that rated this feature as important or highly important A searchable repository of candidate profiles Applicant Tracking 4.4 (93) 63.44% of 93 reviewers that rated this feature as important or highly important With this capability, you can easily monitor candidates’ progress, see application sources, and stay organized with reminders and notes. Reviewers appreciate how intuitive it is to track applicants, view their stages, and access contact history, though some mention talent pools could improve. Firefish 115 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Reporting: Generate one-off reports that meet information requirements - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Applicant Tracking: With this capability, you can easily monitor candidates’ progress, see application sources, and stay organized with reminders and notes. Reviewers appreciate how intuitive it is to track applicants, view their stages, and access contact history, though some mention talent pools could improve. - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Background Screening: Researching and validating a person's criminal, educational, job or financial records - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Boolean Search: Capability to use a search engine via operators like AND, NOT, and OR - Budgeting/Forecasting: Create budgets based on historical data and future projections - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Candidate Management: It gives you tools to efficiently manage candidate profiles, track communications, and keep all data in one place. Reviewers appreciate the integration with Outlook and Circle Loop, easy profile updates, and SMS service, though some want more categories and WhatsApp integration. - Candidate Profiles: Record candidates' information such as role, professional qualifications, experiences, skills or attributes - Candidate Tracking: Record interactions, notes, and developments with candidates - Careers Page: Web page to host job postings, show role descriptions or receive applications from potential candidates - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Competitive Analysis: Evaluating strengths and weaknesses of companies with the same target audience - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - CRM Integration: Integration with third-party CRM systems - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Connectors: Connect to big data sources - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Visualization: Graphical representation of data - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - For Recruiting Agencies: Designed for the use of recruiting agencies - Forecasting: Form predictions based on past and present data/trends - Full Text Search: Search for specific words or phrases within a document or database - Functions/Calculations: Perform various mathematical calculations using the data - Graphical Data Presentation: Visual representation of data using various graphical elements such as charts, graphs, maps & other visual aids - Interaction Tracking: Track interaction history by documenting conversations for contacts - Interview Management: Create and track interviews with a reminder system - Interview Scheduling: Plan, organize and set up the date, time and location of a candidate's individualized interview - Job Board: Site to advertise jobs openings and letting job seekers search for positions based on skills, experience or preferences - Job Management: Manage and track all job information and associated tasks - Job Posting: Firefish offers a streamlined way to post jobs across multiple job boards and social media, saving you time and effort. Users think the integration with platforms like Google Jobs is helpful, but some wish for Indeed integration and better support for all posting platforms. - Job Requisition: Request a new hire, explain the need, and determine available budget - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - KPI Monitoring: Tracking the status of previously identified performance measurements - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Mobile Dashboards: View and present dashboard on mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Currency: Manage and handle various international currencies - Multiple Data Sources: Allows users to manage data from a number of sources - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Pipeline Reports: Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. - Private Dashboards: Share dashboard screen within private user groups - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Recruiting Firms: Designed to be used by external or 3rd party recruiting or staffing firms - Recruitment Management: Tools to find, assess, and hire suitable candidates for a job within an organization - Reference Checking: Process used by hiring managers to get more information about a candidate by contacting previous employers - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resume Database: A searchable repository of candidate profiles - Resume Parsing: Automates the extraction and analysis of key information from resumes or CVs - Resume Search: Search through the software for stored resumes - Resume Storage: Upload and store resumes - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Scorecards: Visual representation of performance data, enabling users to monitor progress, identify trends, and make data-driven decisions - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Single Page View: Display aggregated data points on one page for a bird's eye view assessment - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Recruiting: Process of recruiting candidates through social media platforms such as LinkedIn, Facebook, Twitter and more - Statistical Analysis: Apply statistical/mathematical models to sets of data - Status Tracking: Track the status over time for a request, process, asset, or transaction - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Talent Acquisition: Recruiting, tracking, and interviewing candidates and onboarding/training new employees - Task Management: Create, manage and track all task activities and progression - Territory Management: Organize customer data and accounts by user or geography - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (290) 4.3 Based on 290 reviews ## Pricing Value for money 4.6 (235) [View pricing plan details](https://www.capterra.com/p/226344/Firefish/pricing/) Basic £80.00 Per User,Per Month It includes: - Apply Online - Direct Apply - Job Board Multi-Posting - Job Workflow (ATS) - Potential Matches - Standard Reports and KPI Reporting Professional £90.00 Per User,Per Month It includes: - Apply Online - CMS - Direct Apply - Interview Management - Job Board Multi-Posting - Job Workflow (ATS) - Potential Matches - Social Recruitment - Standard Reports and KPI Reporting Enterprise £105.00 Per User,Per Month It includes: - Apply Online - CMS - Direct Apply - Interview Management - Job Board Multi-Posting - Job Workflow (ATS) - Potential Matches - Social Recruitment - Standard Reports and KPI Reporting Value for money 4.6 (235) 4.6 Based on 235 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (276) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (276) 4.7 Based on 276 reviews ## User reviews Overall rating 4.6 Based on 291 reviews Filter by rating 5(192) 4(78) 3(20) 2(0) 1(1) Mentioned topic Sorted by most recent ML Matt L. Recruitment Manager Construction ### "10/10 customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 5, 2025 Been using firefish since march 2024, and it's a very user friendly piece of software. I've been doing recruitment for 17 years now, and FF is the most user friendly CRM I've used so far. Pros Best part about FireFish is the communication! very responsive, easy to deal with, and quick to react on any issues that may arrise Cons The 30 day notice to terminate the accounts is a bit of a struggle, however, they do help out as and when they can - like today! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 9, 2025 Hi Matt, Thank you for your kind words — we’re delighted Firefish has been so user friendly and that our team’s support has made a difference! Many thanks, Amy Yvonne M. CEO Staffing and Recruiting ### "Love the Fish,,,,,,," 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 30, 2025 Brilliant product, user friendly, cost effective and above all the support you get from the team is consistent, never wait hours for a response, they get in touch quickly and do their upmost to help you with any issues you have. Pros I love how easy it is to add text and images, the search engine is brilliant and user friendly. They are always on hand to give you demos on their new features and improvements which is brilliant. If you have an idea this is also taken on board and sometimes it gets implemented too. Great Team, Cost Effective and extremely secure. Cons I would like to be able to invoice through the database as that would make life easier although I do think that this will come if more people want this feature. Switched from [Influence](https://www.capterra.com/p/180629/Influence/) Loved that you have the website and data all in one place and its easy to change Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 9, 2025 Hi Yvonne, Thanks so much for your feedback! We’re glad you love th e ease of use, search features, and ongoing support — and we appreciate your input on invoicing too. Many thanks, Amy ZM Zoe M. Operations Public Relations and Communications ### "Great tool for Premier " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 12, 2025 Pros The customer service is great, they are very quick to respond to issues and customising features and reports. Very user friendly workflow. Cons Sometimes it's difficult to pull the relevant data needed in standard reports. A new report is needed to be built in report builder which can be time consuming. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 9, 2025 Hi Zoe, Thanks for sharing your experience! We’re delighted you find the workflow user friendly and our customer service responsive. Thanks, Amy JA Joanne A. Partner Staffing and Recruiting ### "Firefish for a recruitment company " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 July 4, 2024 good excellent assistance with any queries easy to use Pros easy to use Customer Service is top notch value for money Cons functionality for a heavy freelance desk Switched from [Bullhorn](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/) cost - and as we are a small team of 2 it needed to be affordable and easy Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 13, 2024 Hi Joanne, Thanks for your review! Team Firefish TB THEA B. CEO Airlines/Aviation ### "AVOID AT ALL COSTS" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 24, 2024 AVOID. Pretend to be a small business that cares for small businesses, but are the total opposite and are currently hiding behind contracts when i've asked for help. System still not fully operational after a month - not worth the migration costs to move from other suppliers with. Am now left in an even worse position than when I was with the dumpster fire that is Vincere/Access, which I didn't think was even possible. Broken process where each department is seperate, zero account management once signed up. Holding my data hostage + no way to get out of the contract despite being in financial difficulties. They would sooner see the business go under as long as they get a paycheque. AVOID AVOID AVOID. Pros The promise of the web integration, which we've paid for yet still don't have nearly 2 months down the line. Cons Being sold that Firefish is a small business to support small businesses, yet the absolute opposite is true when you start working with them. Switched from [Access Vincere Evo](https://www.capterra.com/p/152350/Vincere/) AWFUL OUT OF THE BOX PRODUCT, LACK OF SUPPORT. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 1, 2024 Hi Thea, Lightning Travel Recruitment's contract with Firefish Software has been terminated, your outstanding balance wiped and your data returned. For clarity, we cannot continue a partnership with a client who consistently uses threats against us, as this behaviour is not conducive to a successful business relationship. Despite us accommodating extended payment terms to support you, you have attempted to intimidate us into altering our terms of service and payment terms by threatening to post negative reviews online. While we empathise with your financial situation, we are a service business, we must stick to our agreed terms and conditions and payment terms to maintain a viable business ourselves. We wish you all the best for the future. TM Tiffany M. office manager Automotive ### "Firefish saves my time everyday" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 23, 2023 Pros time saving, easy to manage, get a great pool of candidates to pick from Cons they need to get rid of the robot customer service it helps no one. Reasons for choosing Firefish Indeed might be the most popular but they are very ineffective compared to FireFish. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 17, 2023 Hey Tiffany, thanks for your review, we are delighted that Firefish is helping you save time! Our customer support team are always on hand to offer any further help you may need with the product and they are all UK based ex-recruiters - no bots here! WE Wesley E. Desenvolvedor Computer Software ### "I really like Firefish because it is a very easy to use application" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 23, 2023 Whenever I need to recruit new employees, I use firefish because it is very practical to use. Pros I really liked the combination of my CRM with the recruitment website and marketing channels as it facilitates the candidate recruitment process Cons I didn't find negative points because it was very easy to integrate with my company's CRM. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OG Olivia G. Recruitment Consultant Staffing and Recruiting ### "Great CRM " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 31, 2023 Pros This software provides easy access to candidate information which makes my job easier when it comes to filling my jobs with the appropriate and most qualified candidates. Cons If I could change one thing about FireFish it would be, a list to show in order the date of availability of candidates when you do a search for a specific candidate. I would also like it if it showed candidates "skills" in one section on the main screen of their profile. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CS Chelsie S. Recruitment Consultant Construction ### "Recruitment Consultant Review " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 January 26, 2023 I am still getting used to the software and so far I am happy with the software. Pros I haven't been too involved with the integration into our business, however, when it comes down to my use of uploading candidates to build a database and search for candidates it is very easy to use. Cons Not being able to add more than one position when creating a candidate profile Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor January 30, 2023 Hi Chelsie, Thank you for your review. Amy NB Noam B. Founder Media Production ### "A Firefish Review: A Comprehensive Look at the Platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 24, 2023 Overall, my experience with Firefish has been positive. The platform is relatively easy to use and offers some great features for recruiters and job seekers alike. The customer service team is always willing to help and the insights provided into the job market are invaluable. The only downside is the cost of the platform for smaller companies. Pros Firefish is a great platform for recruiting professionals. The intuitive user interface and automated processes make the process of finding and hiring the right talent much easier. The customer service team is very responsive and always willing to help. The platform also offers valuable insights into the job market and the skills necessary to make successful hires. Cons The main downside of Firefish is that it can be quite expensive for smaller companies. The cost of the platform makes it hard to justify for some businesses and can be a barrier to entry. Additionally, the platform isn't as user-friendly as some of its competitors, making it difficult to use for those not familiar with its features. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Firefish stands out from its competitors with its intuitive user interface, automated processes, and valuable insights into the job market. Additionally, the customer service team is always willing to help, making it a great choice for recruiters and job seekers alike. For those willing to pay for the platform, Firefish is an excellent choice for finding and hiring the right talent. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 25, 2023 Hi there, Thank you for your review! Many thanks, Amy [View all Reviews](https://www.capterra.com/p/226344/Firefish/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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