--- title: "Firefish Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Firefish Software - reviews, pricing plans, popular comparisons to other Staffing Agency products and more." source_url: "https://www.capterra.com/p/226344/Firefish/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Firefish Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Firefish ## What is Firefish? Accelerating profitable growth requires a recruitment CRM that provides decision-speed data from billing to boardroom. Maximising profitability by promoting a CRM-first strategy that increases revenue per recruiter through an enriched and engaged database, admin automation and increased recruiter engagement. Agency leaders require insight into the effectiveness of activities, channels, and performance in real-time. Providing real-time insights that enable agencies to reduce operational costs. Firefish is the recruitment CRM that puts data at the heart of your recruitment agency – accelerating profitable growth for the recruitment agencies of tomorrow. ## What is Firefish used for? [Recruiting](https://www.capterra.com/recruiting-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)[Recruiting Agency](https://www.capterra.com/recruiting-agency-software/) Top alternative Featured Overall rating Based on 291 user reviews Reviews sentiment Positive 93% Neutral 7% Negative 0% Starting price £80 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Firefish?[Manage this product listing](https://www.g2.com/products/firefish/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Firefish 4.6 (291) VS. [4.6 (1,268)](https://www.capterra.com/p/226634/CEIPAL-ATS/reviews/) Starting Price £80 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (291) Ease Of Use 4.6 (1,230) Value For Money 4.6 (235) Value For Money 4.6 (1,082) Customer Service 4.7 (276) Customer Service 4.6 (1,098) ## Firefish alternatives Highest Rated [4.9 (478)](https://www.capterra.com/p/174348/Recruit-CRM/reviews/) Starting price $95.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.5 (1,305)](https://www.capterra.com/p/125768/Zoho-Recruit/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (515)](https://www.capterra.com/p/84093/Top-Echelon/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.2 (10,961)](https://www.capterra.com/p/130706/ZipRecruiter/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 78% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/226344/Firefish/alternatives/) ## FAQs about Firefish Overview ### What problems does Firefish solve? Firefish solves fragmented recruitment workflows by centralizing candidate and client records, job advertising, applicant tracking, email, text, and call history. Recruiters and agency managers use it to search talent pools, track applications and interactions, automate candidate engagement, maintain GDPR preferences, coordinate handoffs, and monitor consultant KPIs and sales activity. Answer based on 188 reviews Overview ### Which roles and teams benefit most from Firefish? Firefish is most used by recruitment consultants, recruiters, and recruitment managers who manage candidate searches, client vacancies, and placement pipelines. Recruitment agency directors, managing directors, owners, and managing partners use it to oversee team activity, track business development, monitor recruitment performance, and maintain visibility across candidate and client records. Answer based on 291 reviews Overview ### What company size and industries is Firefish built for? Firefish is recruitment software built for small recruitment agencies, with 96% of reviewers from small businesses and Staffing and Recruiting representing 42%. It also serves IT and Services and Human Resources organizations, each accounting for 9% of reviewers, while midsize businesses and enterprises each represent 2%. Answer based on 291 reviews Features and Usability ### What are the key features of Firefish? Firefish includes job posting and applicant tracking for creating adverts and monitoring application stages. Candidate management, candidate tracking, and candidate profiles keep candidate information and activity in one system. Its contact database and contact management store searchable details, while resume search supports name, postcode, email, keyword, and Boolean searches. Answer based on 55 reviews Pricing ### How much does it cost and what fees or limitations are included? Firefish offers Basic from £80 per user/month, with Professional at 90 and Enterprise at 105; annual pricing is also available. Basic includes ATS workflows, multi-posting, matching, and standard reports, while higher plans add CMS, interviews, and social recruitment. Reviewers often call it good value, though some cite small-business affordability, upgrade pricing, migration costs, and 12-month contract concerns. Answer based on 33 reviews Integrations ### Which third-party tools and platforms does Firefish integrate with? Firefish integrates with 12 third-party tools, including reviewer-confirmed Microsoft Outlook and Microsoft 365. Its catalog also lists Gmail, LinkedIn Recruiter, Microsoft Azure, Microsoft Power BI, Twilio, and WhatsApp. These integrations support email and calendar synchronization, recruiting activity, communications, reporting, and business-platform connections. Answer based on 51 reviews Getting Started and Support ### How easy is it to onboard and train a team on Firefish? Firefish is generally easy to onboard, with an intuitive interface and simple workflows that recruiters and staff with varying computer skills learn quickly. Training is available in person, through live online sessions, webinars, documentation, and videos. Reviewers note that administrators or users seeking advanced reporting and features may need additional training. Answer based on 24 reviews Getting Started and Support ### What customer support options does Firefish offer, and how do users rate the experience? Firefish offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users generally describe the support team as friendly, knowledgeable, and quick to resolve issues, with helpful onboarding and training. A small number report frustrations with automated customer service, delayed web integration, or account-management and migration problems. Answer based on 110 reviews Ease of use ### How easy is Firefish to use for recruitment teams? Firefish gives recruitment teams an intuitive CRM with logical workflows, clear candidate progress tracking, and straightforward daily tasks. Small agencies and new recruiters often find onboarding and training manageable, while flexible navigation supports different working styles. Some users note that certain functions take time to locate and system speed can occasionally vary. Answer based on 93 reviews ## Who uses Firefish? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 11,304 Staffing Agency reviews Capterra data shows that buyers of recruiting software rank the following features as their top priorities: - **Application Management** (**46%** of reviewers rated this feature as critical) - **Applicant Tracking** (**47%**) - **Job Posting** (**49%**) Firefish supports all three of the features reviewers rate most important: **Application Management**, **Applicant Tracking**, and **Job Posting**. Together, these capabilities help recruiting teams manage candidate pipelines, keep hiring activity organized, and publish openings efficiently across roles, helping businesses move candidates through the hiring process with better visibility and control. Application Management 4.3 (22) 77.27% of 22 reviewers that rated this feature as important or highly important Track, manage and store the applications of potential future members, customers or candidates Job Posting 4.5 (105) 64.76% of 105 reviewers that rated this feature as important or highly important Firefish offers a streamlined way to post jobs across multiple job boards and social media, saving you time and effort. Users think the integration with platforms like Google Jobs is helpful, but some wish for Indeed integration and better support for all posting platforms. Resume Search 4.3 (61) 57.38% of 61 reviewers that rated this feature as important or highly important Search through the software for stored resumes Candidate Management 4.4 (92) 64.13% of 92 reviewers that rated this feature as important or highly important It gives you tools to efficiently manage candidate profiles, track communications, and keep all data in one place. Reviewers appreciate the integration with Outlook and Circle Loop, easy profile updates, and SMS service, though some want more categories and WhatsApp integration. Resume Database 4.2 (57) 56.14% of 57 reviewers that rated this feature as important or highly important A searchable repository of candidate profiles Applicant Tracking 4.4 (93) 63.44% of 93 reviewers that rated this feature as important or highly important With this capability, you can easily monitor candidates’ progress, see application sources, and stay organized with reminders and notes. Reviewers appreciate how intuitive it is to track applicants, view their stages, and access contact history, though some mention talent pools could improve. Firefish 115 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Reporting: Generate one-off reports that meet information requirements - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Applicant Tracking: With this capability, you can easily monitor candidates’ progress, see application sources, and stay organized with reminders and notes. Reviewers appreciate how intuitive it is to track applicants, view their stages, and access contact history, though some mention talent pools could improve. - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Background Screening: Researching and validating a person's criminal, educational, job or financial records - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Boolean Search: Capability to use a search engine via operators like AND, NOT, and OR - Budgeting/Forecasting: Create budgets based on historical data and future projections - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Candidate Management: It gives you tools to efficiently manage candidate profiles, track communications, and keep all data in one place. Reviewers appreciate the integration with Outlook and Circle Loop, easy profile updates, and SMS service, though some want more categories and WhatsApp integration. - Candidate Profiles: Record candidates' information such as role, professional qualifications, experiences, skills or attributes - Candidate Tracking: Record interactions, notes, and developments with candidates - Careers Page: Web page to host job postings, show role descriptions or receive applications from potential candidates - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Competitive Analysis: Evaluating strengths and weaknesses of companies with the same target audience - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - CRM Integration: Integration with third-party CRM systems - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Connectors: Connect to big data sources - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Visualization: Graphical representation of data - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - For Recruiting Agencies: Designed for the use of recruiting agencies - Forecasting: Form predictions based on past and present data/trends - Full Text Search: Search for specific words or phrases within a document or database - Functions/Calculations: Perform various mathematical calculations using the data - Graphical Data Presentation: Visual representation of data using various graphical elements such as charts, graphs, maps & other visual aids - Interaction Tracking: Track interaction history by documenting conversations for contacts - Interview Management: Create and track interviews with a reminder system - Interview Scheduling: Plan, organize and set up the date, time and location of a candidate's individualized interview - Job Board: Site to advertise jobs openings and letting job seekers search for positions based on skills, experience or preferences - Job Management: Manage and track all job information and associated tasks - Job Posting: Firefish offers a streamlined way to post jobs across multiple job boards and social media, saving you time and effort. Users think the integration with platforms like Google Jobs is helpful, but some wish for Indeed integration and better support for all posting platforms. - Job Requisition: Request a new hire, explain the need, and determine available budget - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - KPI Monitoring: Tracking the status of previously identified performance measurements - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Mobile Dashboards: View and present dashboard on mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Currency: Manage and handle various international currencies - Multiple Data Sources: Allows users to manage data from a number of sources - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Pipeline Reports: Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. - Private Dashboards: Share dashboard screen within private user groups - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Recruiting Firms: Designed to be used by external or 3rd party recruiting or staffing firms - Recruitment Management: Tools to find, assess, and hire suitable candidates for a job within an organization - Reference Checking: Process used by hiring managers to get more information about a candidate by contacting previous employers - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resume Database: A searchable repository of candidate profiles - Resume Parsing: Automates the extraction and analysis of key information from resumes or CVs - Resume Search: Search through the software for stored resumes - Resume Storage: Upload and store resumes - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Scorecards: Visual representation of performance data, enabling users to monitor progress, identify trends, and make data-driven decisions - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Single Page View: Display aggregated data points on one page for a bird's eye view assessment - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Recruiting: Process of recruiting candidates through social media platforms such as LinkedIn, Facebook, Twitter and more - Statistical Analysis: Apply statistical/mathematical models to sets of data - Status Tracking: Track the status over time for a request, process, asset, or transaction - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Talent Acquisition: Recruiting, tracking, and interviewing candidates and onboarding/training new employees - Task Management: Create, manage and track all task activities and progression - Territory Management: Organize customer data and accounts by user or geography - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (290) 4.3 Based on 290 reviews ## Pricing Value for money 4.6 (235) [View pricing plan details](https://www.capterra.com/p/226344/Firefish/pricing/) Basic £80.00 Per User,Per Month It includes: - Apply Online - Direct Apply - Job Board Multi-Posting - Job Workflow (ATS) - Potential Matches - Standard Reports and KPI Reporting Professional £90.00 Per User,Per Month It includes: - Apply Online - CMS - Direct Apply - Interview Management - Job Board Multi-Posting - Job Workflow (ATS) - Potential Matches - Social Recruitment - Standard Reports and KPI Reporting Enterprise £105.00 Per User,Per Month It includes: - Apply Online - CMS - Direct Apply - Interview Management - Job Board Multi-Posting - Job Workflow (ATS) - Potential Matches - Social Recruitment - Standard Reports and KPI Reporting Value for money 4.6 (235) 4.6 Based on 235 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (276) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (276) 4.7 Based on 276 reviews ## User reviews Overall rating 4.5 Based on 291 reviews Filter by rating Counts reflect reviews available in this feed. 5(192) 4(78) 3(20) 2(0) 1(1) Mentioned topic Recent reviews first, then most helpful Nikki P. Senior Recruitment Consultant Used the software for: 1-3 years ### "Excellent software" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 22, 2022 I think firefish is a great platform and the support functions are excellent. Pros The fact that it is very easy to use and there are lots of tabs to include information for both candidates and clients to provide a full picture. I also like the function where we can send texts directly from firefish and it records the replies directly. Cons As mentioned I'd like the recruiter interview tab on the job flow to be accessible throughout as we use this after CVs sent as well ask before. The location for the tab for the road map and the messages gets in the way. I would prefer this as a tab at the top of the screen as I often click on it when I am going through my lists. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Marketing Director Used the software for: 3-5 years ### "How can you not love the fish?" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 24, 2019 Pros Before purchasing Firefish we conducted a full search of other products on the market. What ultimately swung it for us came down to 3 things: 1) The easy layout and use of the software 2) The customisation's available 3) The passion and help of the support staff We felt from day one that the team at Firefish understood our business and at the time it was a very complicated one! They supported us and did everything they could to accommodate our requirements, we didn't just feel like a number to them! We spent a good amount of time talking to Firefish over voice calls having training sessions which were beneficial and they answered any queries we had, and those they couldn't answer at the time, they took away and came back to us on. The software itself is very easy to use. There are of course tweaks that every business feels it could benefit from, and what's good about Firefish is that you can make suggestions to the Company for feature improvements and they do their best to implement these improvements. I really can't fault the Firefish software, the support staff, or their Company ethos. Cons Cons? Hmmm this is a tough one because I'm not sure there are any. Possibly and maybe the only thing I could suggest would be the option to have a member of Firefish come to your business to help set up and implement the database so that all features are used to their fullest. With how busy our daily lives are here, and the fact that we had to set the system up as we used it because of the situation we were in at the time, 2 years on we are still learning about some features which had we known about in the beginning would save a lot of tedious work now! But I have no negative thoughts or comments about the system at all. It's a very intelligent piece of software that fits our needs perfectly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Managing Director Used the software for: Less than 1 year ### "Feedback" 3.0 Overall Rating 3.0 3.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 April 23, 2021 Onboarding was good, training wasn't great everyone seems to be in a rush to get off the phone except \[SENSITIVE CONTENT HIDDEN\] who is an absolute superstar. Pros Lots of functions, and features that can be utalised. Cons A few hidden costs, if after 3 months your workload increases and Firefish isn't for you, you find yourself roped into a 12-month contract. Way too over the top for what it is supposed which makes it over complicated. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AF Adrian F. Co-Owner Used the software for: 3-5 years ### "Firefish User for 4 yers " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 15, 2022 Firefish was recommended to us by some contacts in the Team group (as we are members) and it has worked very well for us. We love it. Pros Easy to add candidates and search resumes - very user-friendly and everything is very easy to pick up. A lot of the email templates can be changed to reflect the way I work. The support team is great and responds quickly to any problems or queries. I love the way you can track changes through the process and move them from each stage of the recruitment journey. Cons I wish it would include some form of Video Interviewing technology so we could stop using Odro. I know this is a massive ask! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director Used the software for: 1-3 years ### "Start up empowered by Firefish!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 27, 2021 Pros The customer service is great, they are quick to respond to issues, happy to help when customising features in the CRM and always open to suggestions. The system was designed by those with recruitment experience and it shows, the task and workflow management is logical and the contact search capabilities and suggested matches are intelligent, adding real value to your candidate and client communications. They also had my website and CRM system set up quickly when my business was founded offering full training and support through onboarding Cons The site doesn't fully integrate with major job boards or social media so advert response does not automatically list against your roles and instead goes into your email. There is a 365 integration that means its fairly simple to transfer these into the system but this can be time consuming if you have a high volume of response to manage. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Rob S. IT Manager Used the software for: 1-3 years ### "A refreshing change in the recruitment CRM space" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 3, 2022 Firefish is a huge improvement over our previous CRM and has allowed our consultants to work a lot more effectively and efficiently across the board. Especially when working in a hybrid environment, the browser-based product allows access from anywhere. Also, the support is second to none with fast response times, knowledgeable experts and clear explanations. Pros The user interface is excellent and very intuitive. We also like the fact that the product is constantly evolving with new features regularly being added. We also like the fact that feedback from customers is taken on board and used to further improve the product. Cons Some features/functions can take a long time to implement but there is a fantastic community where ideas are raised and voted on. If a client requires a new feature to be built or custom fields to be added for example, this can be prioritised via professional services. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Founder Used the software for: 1-3 years ### "A Firefish Review: A Comprehensive Look at the Platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 25, 2023 Overall, my experience with Firefish has been positive. The platform is relatively easy to use and offers some great features for recruiters and job seekers alike. The customer service team is always willing to help and the insights provided into the job market are invaluable. The only downside is the cost of the platform for smaller companies. Pros Firefish is a great platform for recruiting professionals. The intuitive user interface and automated processes make the process of finding and hiring the right talent much easier. The customer service team is very responsive and always willing to help. The platform also offers valuable insights into the job market and the skills necessary to make successful hires. Cons The main downside of Firefish is that it can be quite expensive for smaller companies. The cost of the platform makes it hard to justify for some businesses and can be a barrier to entry. Additionally, the platform isn't as user-friendly as some of its competitors, making it difficult to use for those not familiar with its features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Mrs Used the software for: 1-3 years ### "Easy to navigate, great customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 2, 2022 The onboarding process and training was fantastic, and the ongoing support is really useful. Pros The software is easy to use, certainly much easier to navigate than other recruitment CRM I have used previously. I like the fact they are listening to users and continually making changes to the platform. Cons I am not a fan on the CV formatting section, I haven't been able to use this successfully yet. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Managing Director Used the software for: 3-5 years ### "Total Package for my agency - my absolute critical tool I use. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 16, 2022 Love this tool! Its always been my favourite tool to work with since I established the business in 2017. Without it I would have been lost. Pros Its very user friendly - it matches to candidates very well. Easy to move through - I have had new starters who have managed to get their head around it in a couple of days. Simple but effective! Cons I feel the only real area that could be improved on is the sales pipeline tool and sending jobs to a centralised report for sharing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director Used the software for: 1-3 years ### "Firefish Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 2, 2022 Very positive, the product is intuitive, support is excellent and there are regular updates with good enhancements. Pros Logical workflows so easy for new staff to learn the system. Cons Jobboard integrations could offer more functionality like how many credits used/available per month, which adverts are posted on XX job board and editing adverts within a period (if allowed by the job board). Reporting could be expanded for better management visibility of individual and team performance. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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