# BrightGauge Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is BrightGauge the right Business Performance Management solution for you? Explore 45 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/226439/BrightGauge/reviews --- BrightGauge 4.7 (45) [View alternatives](https://www.capterra.com/p/226439/BrightGauge/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of BrightGauge Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews CK Cassie K OwnerInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “I find that it is very intuitive and easy to use to create custom reports and dashboards“ January 6, 2025 BM Brandon M OwnerComputer & Network Security, 11 - 50 employeesUsed the software for: More than 2 years. “I don't need all the data sources now but am unable to bring back down the price with less data sources but they are unable to do so to drive down our monthly price.“ December 2, 2022 Kavindu Githsara K System SpecialistE-Learning, 11 - 50 employeesUsed the software for: 1-2 years. “BrightGauge offers a wide range of integrations with popular data sources, such as QuickBooks, ConnectWise, and Microsoft Excel, which makes it easy to consolidate and analyze data from various sources in a single platform.“ March 13, 2023 Kavindu Githsara K System SpecialistE-Learning, 11 - 50 employeesUsed the software for: 1-2 years. “The dashboards are highly visual, with charts, gauges, and tables that make it easy to identify trends and patterns in the data.“ March 13, 2023 Kavindu Githsara K System SpecialistE-Learning, 11 - 50 employeesUsed the software for: 1-2 years. “Its user-friendly interface and extensive integrations make it easy to set up and use, while the real-time data updates ensure that users are always informed about changes in their data. While the pricing structure may be a bit confusing, the benefits of using BrightGauge for data visualization and analysis make it a worthwhile investment for many businesses.“ March 13, 2023 ## Showing most helpful reviews Showing 1-25 of 45 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kavindu Githsara K. System Specialist E-Learning Used the software for: 1-2 years ### "Gauge Your Business Performance with BrightGauge" March 13, 2023 5.0 Overall, BrightGauge is an excellent tool for businesses that need to track and manage KPIs in real-time. Its user-friendly interface and extensive integrations make it easy to set up and use, while the real-time data updates ensure that users are always informed about changes in their data. While the pricing structure may be a bit confusing, the benefits of using BrightGauge for data visualization and analysis make it a worthwhile investment for many businesses. Pros As a user of BrightGauge software in my company, I have found it to be a highly useful and intuitive tool for managing and visualizing key performance indicators (KPIs) in real-time. BrightGauge offers a wide range of integrations with popular data sources, such as QuickBooks, ConnectWise, and Microsoft Excel, which makes it easy to consolidate and analyze data from various sources in a single platform.One of the major pros of BrightGauge is its user-friendly interface. Setting up dashboards and reports is a breeze, with customizable widgets that can be easily dragged and dropped onto the screen. The platform offers a wide range of pre-built templates for different industries and KPIs, so users can get started quickly and easily. The dashboards are highly visual, with charts, gauges, and tables that make it easy to identify trends and patterns in the data.Another major advantage of BrightGauge is its real-time data updates. The platform is designed to provide users with up-to-date information on key metrics, which is critical for making informed business decisions. The software offers a wide range of notification options, including email, SMS, and mobile alerts, which ensures that users stay informed about changes in their data. Cons However, there are also a few cons to using BrightGauge. The pricing structure can be a bit confusing, with different plans and add-ons that can quickly add up. Additionally, the platform does not offer a lot of advanced analytics and reporting features, which may be a drawback for some users. Review Source EP Elias P. Centralized Services Administrator Information Technology and Services Used the software for: 2+ years ### "Powerful Product, Concerns About Support" April 7, 2021 4.0 Overall, the product is powerful and helpful, but support could be improved. Unfortunately, all products owned by ConnectWise has seen a decrease in support effectiveness since the company was sold. Pros BrightGauge allows us to fairly easy create gauges and dashboards that help our team be aware of any issues that need addressed. There are a impressive amount of gauges supplied out of the box. Cons Since the product was acquired by ConnectWise, we have seen a decrease in the level of support that we receive. Previous to the acquisition, I was always very impressed by the level of support that I received. Now, support is less helpful and responsive. Switched from [ConnectSmart® Kitchen](https://www.capterra.com/p/119321/ConnectSmart-Kitchen/) BrightGauge is a much more powerful product that works in a web browser, not a standalone installation. Review Source EW Eileen W. Senior Business Analyst Professional Training & Coaching Used the software for: 2+ years ### "Easy Tool To Get Meaningful Visual Data " March 26, 2026 5.0 Pros Being able to visualize and drill down on ConnectWise and other tools such as QuickBooks etc.. is great Cons Sometimes I would like more datasets, I mean who doesnt?? But there is plenty there to create amazing dashboards and gauges etc. Review Source WL Warren L. General Manager Computer & Network Security Used the software for: 1-2 years ### "Bright Gauge - Not as beefy as PowerBI" December 12, 2022 4.0 BrightGauge is decent enough to use, but doesn't pack a punch like PowerBI does. It lacks many features and is not as easy to use. Pros The CPU demand is very low for Bright Gauge, which will attract a lot of people, as it's rivals can be more demanding on that front. Cons It doesn't feel fluid to use. I enjoy using PowerBI as it feels like a reliable environment. BrightGauge just doesn't feel like a finished product. It's almost like it's trying to get there, but it's missing some fundamentals, like ease of use. Alternatives considered [Visme](https://www.capterra.com/p/153139/Visme/) Reason for choosing BrightGauge It was purely because we were given a license to use with the software. Switched from [Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/)[Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[Visio](https://www.capterra.com/p/201133/Visio/) We were given a BrightGauge license with our ConnectWise RMM package. Review Source kF khaled F. CEO Information Technology and Services Used the software for: 1-2 years ### "Reporting and Metrics" June 9, 2019 4.0 We run very tight metrics on our service tickets in CWmanage. time to acknowledgement of a ticket through time to resolution. We also perform weekly ticket load as well as use these metrics to award monthly bonuses Pros The best part of the software is it's compatibility with CW Manage and Automate. We run many reports and metrics for our services and sales team and find the ease of ouse very helpful. Cons It has become very annoying to see features added and then we have to pay more for them. We have to pay more to simply perform calculations? or to charge us simply to setup a new user? both are a bit ridiculous. Switched from [Klips](https://www.capterra.com/p/130237/Klipfolio-Dashboard/) We actually did not switch, but are using both BG and Klipfolio together Review Source CK Cassie K. Owner Information Technology and Services Used the software for: 2+ years ### "So easy to create custom reports and dashboards!" January 6, 2025 5.0 I've been able to create a ton of helpful reports and dashboards for myself and other BrightGauge partners. Pros I find that it is very intuitive and easy to use to create custom reports and dashboards Cons I wish you had access to more data, in terms of how far back it goes. It can also be a slow interface at times. Review Source Shaun G. Manager, Managed IT Information Technology and Services Used the software for: 2+ years ### "Great Reporting and Dashboards for ConnectiWise" May 25, 2023 4.0 Brightgauge has been an relatively easy way to greatly improve visibility one both the work we do and the environments we support. Pros The product is very easy to use and setup, it includes a number of built in reports and dataset that should be useful right out of the box. Cons You won't always get all the data you'd expect, as what's available pulls from it's datasets instead of directly from your databases, and while this does present advantage from a performance standpoint it also imposes some limits on the data that may be available and how current it is. Review Source David G. Head Of Operations Computer & Network Security Used the software for: 2+ years ### "An incredibly powerful BI tool - Great for MSP's" October 16, 2018 5.0 I love it, it is incredibly powerful and has enabled me to get a much better view of what is actually happening in our business, not just what I thought was happening. Pros It is really simple to create reports, dashboards, and gauges using drag and drop. Support from Brightgauge is really good, always responsive and friendly. Regular new feature releases keeps the product improving Cons You need some SQL knowledge to set up the datasets yourself. That said, Support have always created them for me when I have asked. It is definitely aimed at SMB's, so if you are looking for an enterprise-grade BI tool, this isn't going to work in my opinion. Review Source Jeffrey P. Director of Managed Services Used the software for: 2+ years ### "The best dashboarding software I have ever worked with." March 13, 2018 5.0 This product has helped us to bring visibility to our operations. Pros Exceptionally easy to use. Lots of out of the box examples. Constant improvements that add functionality without cluttering the product or forcing a trade-off of other core functionality. Support is amazing. They truly listen to the customer community when it comes to functionality improvements. Attractive pricing structure. Cons I would like a way to do a rotating carousel of some of the dashboards. Would love to see BrightGauge sponsor a raspberry pi distribution that specifically was meant to quickly deploy signage. Review Source Nathan H. NOC Manager Used the software for: 2+ years ### "BrightGauge has provided an easy way to design dashboards, reports and scorecards." April 20, 2018 5.0 Pros Ease of use - it is very simple to create dashboards, reports and scorecards. Presentation - the appearance of the dashboards and reports is modern. Cons There is a Filter option that allows you to create a dashboard and then filter it. For example, we have dashboards that have a filter allow us to look at the same dashboard client by client. Unfortunately, the "filter" option can only be used by users with an "Editor" license. This makes the feature almost useless since we have so many "Viewer" users. Review Source MZ Matt Z. Director Network Engineering Information Technology and Services Used the software for: 2+ years ### "Computol 2019 Review" July 2, 2019 5.0 We use BrightGauge for daily reporting on open tickets and department KPIs. We have also started using it to track the tools we use. Pros It is easy to use. We were able to get gauges setup quickly using the predefined field mappings. Cons Some of the field names are not clear on how they correspond to the application fields or what data is used in the calculation. Review Source RR Rick R. President Information Technology and Services Used the software for: Less than 6 months ### "Awesome Tool for Visually Consolidating Data Sources" May 21, 2021 5.0 The turnup experience went smoothly. Our contact has been able to help us tune the dashboards more to our needs and that has helped with utilization from team members. We are looing forward to rolling out some of the public dashboards in the near future. Pros This application was very easy to deploy and support was able to help with most every question we had. We started with two data sources and the dashboards were straightforward to setup and tune to our needs. It allows for management team members to review up to the minute data more easily. The fact that it combines the data keeps most time to a single pane of glass versus bouncing between different apps. Cons The software is not inexpensive, especially when you have reporting capabilities built-in to most tools. Our third data source we have had issues with a web connector function and have yet to deploy. Hopefully we will be able to get it integrated and pulling data soon. Review Source LA Luis A. President & CEO Information Technology and Services Used the software for: 1-2 years ### "A great reporting tool for integrating multiple sources of data " June 7, 2019 5.0 Pros The number of datasources from which you can collect data and create unified reports. Cons Creating reports can sometimes be complex and require more database and report writing skill that we have in house. Fortunately, the good folks at Brightgauge are happy to help us when we flounder. Review Source AM Allan M. Director Information Technology and Services Used the software for: 6-12 months ### "Great software for insights into the business performance" July 2, 2019 5.0 We have had great customer service and support. Always willing to assist with an issue. Well done guys!! Pros Ease of use and functionality. To be able to drill down multiple levels to achieve reports and stats required to operate the business Cons Data source pricing could be cheaper. This would help us take up the option of more integrations to better manage the business Review Source RP Robert P. President Information Technology and Services Used the software for: 1-2 years ### "Review" July 1, 2019 4.0 Great People and good software Pros The Dashboards and Gauges are easy to view and you can get them to rotate in Kiosk mode Cons Complex Structure Only able to go back 240 Days Unable to get reports from a point in time in the past to do comparisons Not enough implementation of added features Review Source MS Manon S. Associate software engineer Computer Software Used the software for: 2+ years ### "Comprehensive Business Analytics Made Easy" July 24, 2024 5.0 Pros I can instantly see my team's performance metrics on customizable dashboards. Cons Configuring all the necessary integrations and custom dashboards takes a lot of time and effort. Review Source RM Rob M. Chief Operating Officer Computer & Network Security Used the software for: 2+ years ### "Great platform, but still needs additional features" July 1, 2019 5.0 This software is great for pulling in data from multiple product sources. It allows you to define gauges, and put those gauges on dashboards or reports. We initially bought it for monthly client reporting, so that we could include data on their reports from multiple sources. However, we quickly found that creating dashboards for different things (service, techs, sales, opportunities) we could reduce internal emails flying around, and help drive staff towards the items that need attention. Pros Love the ability to create customer reports from multiple product sources! We also love the dashboards we can make. It's helped reduce errors from missed email notifications, and instead we can work the dashboards to "manage towards green". The dashboards have really transformed the way we keep track of everything in our organization. Cons I would like to see more information available from the different datasources. I would also like to see a greater understanding on the developer's part of the different datasources. Sometimes there are issues they just don't understand (How can a ConnectWise opportunity not have a start date?). I would also like to see better ways for mixing different types of data from the datasource. Sometimes the capabilities of the gauges can feel very rigid, and you might want to look at the data in a different way, but can't. We would love features that allow us to use the data in the way that we wish. For example, I would like to be able to look at ConnectWise activities, filter by type, and then know how long they have been in certain stages. Same thing for tickets, or opportunities. BrightGauge should give us the ability to log, and know know how long an object has been in a particular state. That would be a very powerful feature for us. One other thing that is major annoyance is there is no way to sort reports by the company they were created for. It would be such an easy thing to fix but 1.5 years later and we still can't sort on this column. This means when you are doing overhauls or audits, it's extremely difficult to know which customers have been addressed, and which haven't. Huge pain in the rear, and such an easy fix. Sometimes your PDF reports don't generate for really no reason. That is also annoying. Review Source AS Alastair S. Customer Service Specialist Information Technology and Services Used the software for: 6-12 months ### "A useful tool with room for improvement" September 8, 2022 4.0 Generally BrightGauge is a great platform. It allows us to analyse, visualise and share data on service metrics in a way that we couldn't do before. As with all products there are frustrations but we genuinely think it is a good addition to our toolbox. Pros Being able to analyse data from several sources but primarily our PSA in a graphical form is brilliant. The built in reporting tools in Manage are awkward and ugly. BrightGauge allows us to manipulate that data and display it to customers in a clear and meaningful way. Gauges are generally fairly easy to make and there is a lot of scope and depth built into the platform to create highly complex gauges. Cons The lack of a simple OR query in gauges causes no end of frustration. Having to create layers for each query followed by a calculated metric often doesn't create exactly what we're after. It is by far the biggest drawback of this product. It would be wonderful if there were more direct integrations available with out other sources - the dropbox/Onedrive solution helps get around it but it's a bit clunky. Lastly, the formatting tools for reporting are woeful. The experience of building and formatting a report is painful. Review Source MD Matthew D. IT Operations Information Technology and Services Used the software for: 6-12 months ### "BrightGauge is a game-changer" July 5, 2023 5.0 We are able to visualise many KPI's, quantities of inventories, turn-around time on tasks and many more which we use daily to make important business decisions Pros BrightGauge has been a game-changer for visualising data from multiple sources into one portal which can be used internally and also shared with clients at no addiitonal cost Cons The gauges are quite customisable for known sources but the list of sources is slightly limited and we'd like to see more sources being added more regularly Review Source BM Brandon M. Owner Computer & Network Security Used the software for: 2+ years ### "TMG Brightgauge Review" December 2, 2022 5.0 This tool is extremely helpful and has improved the overall maturity of our business. We continue to improve our usage and analytics of the data. It is easy to share the dashboards and we can even share this data with our clients. Pros Ease of use in order to build out quick reports and gauges so we can make quick and accurate business decisions. Any time we need assistance, their support is quick, friendly, and will even build out gauges for us. Cons The cost. I don't need all the data sources now but am unable to bring back down the price with less data sources but they are unable to do so to drive down our monthly price. Reason for choosing BrightGauge We didn't consider another product nor have found anything that is a comparable product to BrightGauge except for Power Bi but that requires much more knowledge to operate. Review Source JB Jeff B. CEO Information Technology and Services Used the software for: 2+ years ### "Game Changer" June 20, 2019 5.0 See the Pros section above. We have been using this for probably almost 5 years now - and keep paying to add more data sources. We currently pull in data from 8 different sources. The software has been a complete game changer for us and visualizing our data. We use it every single day across our entire organization. I cannot imagine running out business without it at this point. Pros This software let's use see data in ways we almost couldn't even imagine - and certainly could never get otherwise. Makes for very easy access to pulling data out without having to program, etc. Also opens up doors to mashing data from different sources together on a single gauge and dashboards. One of the very best things (and there are many) is the company and their support. Unmatched! Cons Honestly, I really cannot come up with even a single thing as a con. Reason for choosing BrightGauge They were able to pull data from our CRM/Ticketing software - Tigerpaw - which almost nobody else could do at the time (and probably still one of the only ones) Review Source JH Jonathan H. President Information Technology and Services Used the software for: 1-2 years ### "Analytics, Anomalies, and Access" June 24, 2019 5.0 Support on the product has been stellar. Questions and issues have been handled quickly. The software has been worth every penny spent. The visual insight into our data and applications has allowed each employee to manage their own productivity via customized gauges and dashboards. For most people, the dashboard is the starting point for most work tasks now. Pros It is very easy to build gauges and a customized dashboard for every employee - every employee at our company has a dashboard with individualized gauges for their job role. We have gauges built to highlight productivity metrics, to identify errors/issues, and to enable faster access to our underlying software applications. Most of our employees use brightgauge every day, and we are in the process of implementing TV's around the office to display company dashboards. Cons You can add color to data in a gauge, but it is really limited to two different colors. It would be nice to be able to do more. For example, you might want to do red, yellow, and green for error, warning, and good. Review Source JA Jill A. VP Information Technology and Services Used the software for: 2+ years ### "Mission Critical Tool" June 17, 2019 5.0 BrightGauge is a mission critical tool for our organization. By integrating into many of our operational and technical tools, we have centralized visibility and analytics to make more effective decisions. The staff at BG is fantastic and always will to go above and beyond to help us better leverage the tool. Pros The ability to integrate with multiple data sources and compile into meaningful analysis to drive visibility into our business and allow for more effective decision-making. Cons Organization of the gauges (into the folders) is not very helpful in terms of the level of detail (where the gauges are used, last updated, sources of integration). The ability to make mass changes, rather than gauge by gauge (e.g. in the event of having to repeat filters on multiple gauges, or change a data source). Review Source LE Lolen E. President Information Technology and Services Used the software for: 2+ years ### "Love Brightgauge!" June 24, 2019 4.0 Overall it has been a great tool that I have used for years and will most likely continue to use for a very long time. Pros It serves an important need that Connectwise is very weak at providing. The dashboards and alerts really keep my team focused on getting to the next ticket in a timely manner. Cons It's probably just because I don't do it often, but creating / editing gauges can be frustrating and not as intuitive as I'd like them to be. But... when I need help, their support is amazing. Reason for choosing BrightGauge It was far better and offered features that CW just didn't have then, and still does not as of today! Review Source Keith A. Technical Services Engineer Information Technology and Services Used the software for: 1-2 years ### "Great Reporting" August 31, 2019 5.0 I typically have used BrightGauge to keep track of my daily and monthly stats. Our service desk has set up reports so we can track our success and progress towards monthly and daily goals. The reports aren't perfect, but being an end user, it's hard for me to know if that's because of the way the report was built, a plugin, or any number of other things that could cause the issues. Overall, it's been a helpful tool for me. We do also use a few dashboards that are client facing to allow them to have an insight to issues specifically facing them. Pros I love the ability to view live reports that change as the data changes. It's also nice to be able to cycle through different dashboards automatically. Cons The reporting isn't always perfect, though that may be because of plugins or the way the reports were built. Review Source Similar Products Featured ## Related categories [Data Visualization](https://www.capterra.com/data-visualization-software/)[Business Performance Management](https://www.capterra.com/business-performance-management-software/)[Business Intelligence](https://www.capterra.com/business-intelligence-software/)