--- title: "QwikDial Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about QwikDial Software - reviews, pricing plans, popular comparisons to other IVR products and more." source_url: "https://www.capterra.com/p/226497/QwikDial/" page_type: "product" language: "en" --- # QwikDial Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) QwikDial ## What is QwikDial? Quickly integrate with your ARM system via our powerful and open API, or use the built-in upload and download capabilities of QwikDial to immediately leverage the most robust, predictive and preview dialing software provided to the accounts receivable and collections market. Powerful visual reporting and scheduling campaigns can be queued with visually designed campaigns ensuring optimal compliance and collection performance. ## What is QwikDial used for? [IVR](https://www.capterra.com/ivr-software/)[Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $0.06 Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for QwikDial?[Manage this product listing](https://www.g2.com/products/dakcs-software-systems-qwikdial/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### QwikDial 4.7 (7) VS. [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price $0.06 Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (7) Ease Of Use 4.8 (888) Value For Money 4.7 (6) Value For Money 4.7 (798) Customer Service 4.9 (7) Customer Service 4.8 (819) ## QwikDial alternatives [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/226497/QwikDial/alternatives/) ## FAQs about QwikDial Features and Usability ### What are the key features of QwikDial? QwikDial offers an auto-dialer and predictive dialer for outbound calling, plus IVR, call transfer, and call monitoring for live call handling. It also includes call recording, call reporting, computer telephony integration, a contact database, contact management, and a dashboard for tracking call activity. Integrations ### Which third-party tools and platforms does QwikDial integrate with? QwikDial integrates with Beyond ARM. Getting Started and Support ### What customer support options does QwikDial offer? QwikDial provides email/help desk support, a knowledge base, and phone support. Support experience details are not available here, so no reliable claims can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 3,851 IVR reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) QwikDial supports **Call Monitoring**, but it does not include **Call Center Management** or **Call Logging**. Instead, it offers **Call Recording** (**46%**), which reviewers also rate highly. While the system lacks two of the top buyer priorities, **Call Monitoring** and **Call Recording** can still help teams review agent performance, keep records of customer interactions, and improve service quality over time, helping businesses maintain oversight and support more consistent call handling. API Application programming interface that allows for integration with other systems/databases Auto-Dialer System that automatically dials calls Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording Record the audio of phone conversations for quality assurance purposes Call Reporting Track and report on all incoming and outgoing calls Call Transfer Transfers live calls to other agents QwikDial 13 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Transfer: Transfers live calls to other agents - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers --- Get Advice We can help you find the software with the features you need. Features 4.7 (7) 4.7 Based on 7 reviews ## Pricing Value for money 4.7 (6) Free Version Basic $0.06 Per Month Value for money 4.7 (6) 4.7 Based on 6 reviews ## Integrations [ Beyond ARM](https://www.capterra.com/p/75703/Beyond-ARM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (7) 4.9 Based on 7 reviews ## User reviews Overall rating 4.7 Based on 7 reviews Filter by rating 5(5) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SD Scott D. COO Financial Services ### "QwikDial triples workflow" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 22, 2019 Pros QwikDial allows my collectors to easily triple the output from our old dialing system. I am able to see real time statistics, and keep track of everything that is happening at a glace, no matter where I am in the world. Cons It is subject to internet connectivity, which most cloud dialers are. It can be challenging when the internet is stagnant. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Hunter Q. Account Representative Financial Services ### "QwikDial" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 27, 2018 We have been using QwikDial for many years and are generally happy. However, with the writing on the wall about new bipartisan bills being presented in Congress designed to basically eliminate any ability to use predictive dialing, we are hoping that QwikDial can adjust to create some sort of "click-to-dial" option. Pros Integrated with DAKCS collection software. Uploading accounts for call campaigns is done directly from the Beyond system in a single step. Cons It would be nice to be able to modify/disable/enable multiple campaigns at once rather than having to select them one at a time. Voicemail drop features need some work, particularly with the reporting back to Beyond. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Kelly P. President Financial Services ### "QwikDial is a great dialing solution" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 27, 2018 We were able to get QwikDial to work on our thin client environment with help from the great team at DAKCS! Pros QwikDial is easy to use and train on. We just recently started 4 new collectors on the product and training time was about 5 minutes. It gives our office a great click to dial platform, and with the software integration we are able to leave messages as well. Cons The fact that I can not use the recordings with my speech analytics is a bit of a downfall, but I know DAKCS is aware of this and looking for a solution for their clients, as always! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Compliance Officer Hospital & Health Care ### "Great product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 26, 2018 We are able to scale the dialer to what we have as needs on a daily basis. If we need more contacts, we just add a few more lines. It generates some linkback but mostly it generates more return calls. I have had to decrease the number of lines because the collectors could not keep up. Pros This product is very easy to setup and monitor. The integration with our collection software makes this a product we will never cease to use. It is very easy to scale for our needs. There is never a need to add hardware or call to get an upgrade to use more lines. Cons I can't really think of anything that i dislike about Qwikdial. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Ann S. Collector Executive Office ### "QwikDial review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 21, 2018 Pros Easy to use. Like that calls are recorded and attached to the debtor's file. Cons Sometimes slow depending on internet connection. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MP Mike P. Collection Manager Health, Wellness and Fitness ### "QwikDial" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 20, 2018 Pros Very good functionality. Easy to set up and run. Cons I have not found anything to be a con at this time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JW B. President Financial Services ### "We have used this dialer technology for over a year now and are happy to have made the switch. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 5, 2018 Pros The biggest advantage is its seamless integration with the DAKCS software platform. We do not have to move files into the dialer and then download results. This saves us countless hours of management. Beyond that, the platform allows us to scale up when our volumes are heaviest without the addition of any more Telephone equipment. Cons Certainly more expensive when compared to traditional long distance costs, however, we have no hardware to support (since it is cloud based) and the integration with our ARM software saves us the time to offset this increased spend. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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