--- title: "Scorebuddy Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Scorebuddy Software - reviews, pricing plans, popular comparisons to other Quality Management products and more." source_url: "https://www.capterra.com/p/226597/Scorebuddy/" page_type: "product" language: "en" --- # Scorebuddy Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 30, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Scorebuddy ## What is Scorebuddy? Scorebuddy is a Cloud based Quality Assessment platform used to measure and improve staff performance by evaluating multi-channel customer interactions in contact centers. Scorebuddy helps improve agent consistency and increase agent engagement, which in-turn improves the overall customer experience. Scorebuddy is designed to collect data quickly and accurately, store it centrally for collaboration with agents, and generate instant analysis and reporting. ## What is Scorebuddy used for? [Customer Service](https://www.capterra.com/customer-service-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Quality Management](https://www.capterra.com/quality-management-software/) Top alternative Featured Overall rating Based on 43 user reviews Reviews sentiment Positive 93% Neutral 7% Negative 0% Starting price $24 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Scorebuddy?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.scorebuddyqa.com&name=Scorebuddy) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Scorebuddy 4.5 (43) VS. [4.8 (228)](https://www.capterra.com/p/142813/Insightful/reviews/) Starting Price $24 Per User, Per Month Starting Price $8 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (43) Ease Of Use 4.8 (109) Value For Money 4.6 (17) Value For Money 4.7 (87) Customer Service 4.8 (42) Customer Service 4.7 (97) ## Scorebuddy alternatives [Playvox](https://www.capterra.com/p/164542/playvox/) [4.8 (109)](https://www.capterra.com/p/164542/playvox/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [EvaluAgent](https://www.capterra.com/p/148526/EvaluAgent/) [4.7 (20)](https://www.capterra.com/p/148526/EvaluAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/) [4.5 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/) Starting price $295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (265)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/226597/Scorebuddy/alternatives/) ## FAQs about Scorebuddy Overview ### Which roles and teams benefit most from Scorebuddy? Scorebuddy is most used by customer service, support, and contact center teams, especially quality assurance managers, supervisors, and training leaders. These roles use it to score interactions, coach agents, track performance trends, and improve service consistency. Customer experience leaders and directors rely on it for oversight, loyalty outcomes, and operational accountability. Answer based on 39 reviews Overview ### What company size and specific industries is Scorebuddy built for? Scorebuddy is designed for BPOs and outsourcers, as well as mid-sized to enterprise organizations in insurance, consumer finance, regulated industries, eRetail, healthcare, distribution, utilities, and telecoms. It suits companies that need quality management and oversight across service-driven operations in tightly controlled environments. Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of Scorebuddy? Scorebuddy offers CRM and monitoring tools, plus dashboard and activity dashboard views for tracking performance. It includes call monitoring, interaction tracking, employee coaching tools, and multiple scoring models for quality reviews. Scorebuddy also supports surveys and feedback, NPS survey structure, reporting/analytics, alerts/notifications, and third-party integrations. Integrations ### Which third-party tools and platforms does Scorebuddy integrate with? Scorebuddy integrates with 8 third-party tools, including customer support and contact center platforms such as Zendesk Suite, Salesforce Service Cloud, Intercom, Kustomer, Talkdesk, Five9, LiveZilla, and Cx MOMENTS. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does Scorebuddy offer? Scorebuddy provides live online sessions, webinars, documentation, and videos to support team setup and learning. Live online sessions and webinars offer guided instruction, while documentation and videos give self-paced reference material for reviewing features and steps as needed. Answer based on 6 reviews Getting Started and Support ### What customer support options does Scorebuddy offer? Scorebuddy provides Email/Help Desk, FAQ/Forum, Phone Support, and Chat. Reviewers describe the support team as responsive and helpful, with quick ticket resolution, prompt answers, and strong guidance during setup and trials. Some users note that adapting the product to complex needs can take time. Answer based on 7 reviews Features and Usability ### Is Scorebuddy easy to use for QA teams? Scorebuddy makes QA work easy to learn and quick to adopt for most contact center teams. Many users describe the setup, scoring, and daily workflow as intuitive, especially for call monitoring and agent feedback, though teams with complex scorecards, advanced weighting, or detailed report filters may face a steeper learning curve. Answer based on 13 reviews Features and Usability ### How good is the Scorebuddy user interface? Scorebuddy presents QA data clearly with a user-friendly interface that works well for analysts, managers, and frontline agents. Many contact center teams like the graphs, colors, notifications, comments, and attachments, but some users find scorecard building, report filtering, and certain calibration or configuration screens less intuitive than the main dashboard. Answer based on 11 reviews ## Features AI summary Based on 2,560 Quality Management reviews Capterra reviewers highlight these features as the top priorities when evaluating Quality Management software: - **Document Management** (**55%** of reviewers rated this feature as critical) - **Quality Control** (**50%**) - **Compliance Management** (**44%**) Scorebuddy supports **Compliance Management**. However, it does not include **Document Management** or **Quality Control**. Instead, it offers **Corrective and Preventive Actions (CAPA)** (**46%**), a related feature that helps teams identify issues, track corrective steps, and reduce repeat problems. This can be valuable for businesses that need to maintain compliance and improve process consistency, helping teams manage quality issues more effectively over time. Compliance Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Corrective and Preventive Actions (CAPA) 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Investigate and take action at root cause or error in processes to prevent recurring issues Call Center Management 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Surveys & Feedback 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Computer Telephony Integration 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls Multi-Channel Communication 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Scorebuddy 32 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Agent Interface: Agents can view and manage all customer requests and interactions. - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Defect Tracking: Process of tracking logged defects (errors) in a product or service to create new versions to fix the error - Employee Coaching Tools: Conduct & deliver coaching sessions to improve employee performance or facilitate development - Interaction Tracking: Track interaction history by documenting conversations for contacts - Leaderboards: Boards that use custom metrics to show how leading performers compare to other individuals/teams - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multiple Scoring Models: Create multiple models or equations for generating scores - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Supplier Quality Control: Qualify, select, and monitor supply chain partners - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Training Management: Track employee/learner's progression through training programs --- Get Advice We can help you find the software with the features you need. Features 4.4 (21) 4.4 Based on 21 reviews ## Pricing Value for money 4.6 (17) Free Trial Foundation $24.00 Per User,Per Month Accelerate $32.00 Per User,Per Month Elite $41.00 Per User,Per Month Value for money 4.6 (17) 4.6 Based on 17 reviews ## Integrations [ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Intercom](https://www.capterra.com/p/134347/Intercom/)[ Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[ Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[ NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[ Five9](https://www.capterra.com/p/132405/Five9/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (42) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (42) 4.8 Based on 42 reviews ## User reviews Overall rating 4.5 Based on 43 reviews Filter by rating 5(24) 4(16) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent Tarek A. Customer service specialist Outsourcing/Offshoring ### "Manage your quality performance right to the point" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 15, 2023 I enjoyed my usage of the product as it helped me to enhance my skills in handling customers. Pros It gives me a space to improve my performance and correct my interaction with customers to them satisfied. Cons The dashboard goes down sometimes when revising the calls. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FK Fotios K. Customer Support Team lead Computer Software ### "Scorebuddy is pretty good." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 21, 2022 I think that this is currently the best option for QA. It just allows for proper reporting and easy one on one sessions with agents. Pros It's the new best solution to QA. It has a lot of customization options. Cons I have used other rivals but this is one of the most "whole" all in one products. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Tarek A. Customer service specialist Outsourcing/Offshoring ### "One of the best software to monitor your business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 28, 2022 The product is very useful for any call center category because of its magnificent service. Pros I can integrate the product with several products and that's because of its features. Cons It's not expensive but it's not inexpensive too, also it doesn't support all the languages. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BR Ben R. Customer Care Quality Specialist Sports ### "The better alternative to spreadsheets!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 6, 2020 We use Scorebuddy to provide our agents with weekly ratings (filled out scorecards that they can review and comment). This is for quality control as well as for the further development of the agents. On the other hand, we identify the need for improvement in our processes and training needs within the team. Scorebuddy is a great help to us in this process. When I think back to the spreadsheets, I can't imagine going back to that time. I really like the knowledge capture and the support. The reply time of the support employees was really great so far! Pros I very much like the fact that with the help of the Zendesk integration we can achieve a comprehensive and comprehensible evaluation of the interactions of our agents. Cons A few times the platform was not accessible. However, I would like to point out that this may partly also be due to problems on my side and that the unavailability is within an absolutely tolerable range. I think it is within the range that can happen with any online-based platform. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PL Paul L. Head of Operations Financial Services ### "Great software, very intuitive" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 4, 2020 We have managed to reduce our average handling times for quality monitoring, as the software enables us to automate more of the process which was previously conducted using Excel tools. The customer service prior to, during and since setup has been excellent, our account managers are always quickly available when we need them. Pros The software is very intuitive and user-friendly. It was very easy for all staff who use the product, whether in management, business analyst or quality monitoring roles, to familiarise themselves with the features quickly and start using it. Cons Infrequent error messages saying that a feature is temporarily unavailable, however these are normally fixed if you just reattempt the process Reasons for choosing Scorebuddy Speed of response, the ease of setting up a FOC trial, and the product itself being very simple to understand and use Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GS Govindraj S. Head of Customer Support Entertainment ### "Great quality interaction tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 27, 2020 We were using COPC quality model using a Excel sheet however the reporting and analysis was a signficant challenge. So we decided to try Scorebuddy and it meet our needs and requirement and we are able to successfully use this software in identifying interaction quality issues and thereby share feedback to the support agent. It is a great support. I have never searched for other software so far becasue it is meeting our business requirement at this point. Also special thanks to Scorebuddy Account rep \[SENSITIVE CONTENT HIDDEN\] because she ensured that in the COVID19 pandemic a good discount was given to us. A great customer support. Whenever you need help they will respond you immediately..... Pros I was able to customize our quality requirements with the help of Scorebuddy. The best part of scorebuddy is the Insight reports which gives the company a clear snapshot about the areas where the Agent needs an improvements. The section feature enabled us to break down our quality parameters into 3 segments which was our actually Quality interaction requirements. Also the Cause by staff trend report helps to identify in which area the Support Agent needs improvements. Cons I think the software should also allow us to create a "Balanced Score card report" where the company should be able to add the monthly KPI as a Goal and the snapshot should show to Agents as an aggregate performance. Also the Performance Management feature should be implemented, so that Support Agent can get an idea about the overall Monthly and Yearly perofrmance. Reasons for choosing Scorebuddy Score buddy was cost effective and meeting our requirement therefore we decided to use it and will use it for a long time. Currently we don't have any plan to change the system. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. HB holly B. customer service E-Learning ### "Ok product" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 13, 2020 Overall it is an Okay product. I'm not sure what other software would compare Pros I like that you can log in and view your scores and updates for your company. I also like that it is easy to access. Cons I don't like that it takes forever to load and crashes a lot. It is very hard to use when this happens. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. YJ yasmyne J. QA Specialist Marketing and Advertising ### "Like your best friend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 24, 2019 Its been pretty good, the best QA buddy system that we've had yet Pros Easy to use, remembers login credentials Cons If your inactive for 15 minutes and working on a QA it erases all of your input. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DD Daniela D. Quality Lead Consumer Services ### "Analytics to improve" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 24, 2019 very good Pros the software is very intuitive and easy to use. Cons I would improve the Analytics part, make it more flexible and give more option to download the data Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. WW Wendy W. Quality Assurance Analyst Utilities ### "Its so easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 24, 2019 Scorebuddy is so user friendly. It is easy to learn and very easy to navigate the system. The built in reporting functions are ideal and simple. Pros Scorebuddy is so easy to use, it is easy to create scorecards and maintain the users on the system Cons The only thing I would like to be able to do is snapshots for each question but for multiple scorecards at once which would be very useful when reporting on which questions are getting scored down. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/226597/Scorebuddy/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.