# Scorebuddy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Scorebuddy the right Quality Management solution for you? Explore 43 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/226597/Scorebuddy/reviews --- Scorebuddy 4.5 (43) [View alternatives](https://www.capterra.com/p/226597/Scorebuddy/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Scorebuddy Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews PL Paul L Head of OperationsFinancial Services, 201 - 500 employeesUsed the software for: 6-12 months. “The customer service prior to, during and since setup has been excellent, our account managers are always quickly available when we need them.“ August 4, 2020 ## Showing most helpful reviews Showing 1-25 of 43 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tarek A. Customer service specialist Outsourcing/Offshoring Used the software for: 1-2 years ### "Manage your quality performance right to the point" February 15, 2023 3.0 I enjoyed my usage of the product as it helped me to enhance my skills in handling customers. Pros It gives me a space to improve my performance and correct my interaction with customers to them satisfied. Cons The dashboard goes down sometimes when revising the calls. Review Source GS Govindraj S. Head of Customer Support Entertainment Used the software for: 1-2 years ### "Great quality interaction tool" July 27, 2020 5.0 We were using COPC quality model using a Excel sheet however the reporting and analysis was a signficant challenge. So we decided to try Scorebuddy and it meet our needs and requirement and we are able to successfully use this software in identifying interaction quality issues and thereby share feedback to the support agent. It is a great support. I have never searched for other software so far becasue it is meeting our business requirement at this point. Also special thanks to Scorebuddy Account rep \[SENSITIVE CONTENT HIDDEN\] because she ensured that in the COVID19 pandemic a good discount was given to us. A great customer support. Whenever you need help they will respond you immediately..... Pros I was able to customize our quality requirements with the help of Scorebuddy. The best part of scorebuddy is the Insight reports which gives the company a clear snapshot about the areas where the Agent needs an improvements. The section feature enabled us to break down our quality parameters into 3 segments which was our actually Quality interaction requirements. Also the Cause by staff trend report helps to identify in which area the Support Agent needs improvements. Cons I think the software should also allow us to create a "Balanced Score card report" where the company should be able to add the monthly KPI as a Goal and the snapshot should show to Agents as an aggregate performance. Also the Performance Management feature should be implemented, so that Support Agent can get an idea about the overall Monthly and Yearly perofrmance. Reason for choosing Scorebuddy Score buddy was cost effective and meeting our requirement therefore we decided to use it and will use it for a long time. Currently we don't have any plan to change the system. Review Source Tarek A. Customer service specialist Outsourcing/Offshoring Used the software for: 6-12 months ### "One of the best software to monitor your business" August 28, 2022 5.0 The product is very useful for any call center category because of its magnificent service. Pros I can integrate the product with several products and that's because of its features. Cons It's not expensive but it's not inexpensive too, also it doesn't support all the languages. Review Source PL Paul L. Head of Operations Financial Services Used the software for: 6-12 months ### "Great software, very intuitive" August 4, 2020 5.0 We have managed to reduce our average handling times for quality monitoring, as the software enables us to automate more of the process which was previously conducted using Excel tools. The customer service prior to, during and since setup has been excellent, our account managers are always quickly available when we need them. Pros The software is very intuitive and user-friendly. It was very easy for all staff who use the product, whether in management, business analyst or quality monitoring roles, to familiarise themselves with the features quickly and start using it. Cons Infrequent error messages saying that a feature is temporarily unavailable, however these are normally fixed if you just reattempt the process Reason for choosing Scorebuddy Speed of response, the ease of setting up a FOC trial, and the product itself being very simple to understand and use Review Source WW Wendy W. Quality Assurance Analyst Utilities Used the software for: 2+ years ### "Its so easy to use" October 24, 2019 5.0 Scorebuddy is so user friendly. It is easy to learn and very easy to navigate the system. The built in reporting functions are ideal and simple. Pros Scorebuddy is so easy to use, it is easy to create scorecards and maintain the users on the system Cons The only thing I would like to be able to do is snapshots for each question but for multiple scorecards at once which would be very useful when reporting on which questions are getting scored down. Review Source BR Ben R. Customer Care Quality Specialist Sports Used the software for: Less than 6 months ### "The better alternative to spreadsheets!" August 6, 2020 4.0 We use Scorebuddy to provide our agents with weekly ratings (filled out scorecards that they can review and comment). This is for quality control as well as for the further development of the agents. On the other hand, we identify the need for improvement in our processes and training needs within the team. Scorebuddy is a great help to us in this process. When I think back to the spreadsheets, I can't imagine going back to that time. I really like the knowledge capture and the support. The reply time of the support employees was really great so far! Pros I very much like the fact that with the help of the Zendesk integration we can achieve a comprehensive and comprehensible evaluation of the interactions of our agents. Cons A few times the platform was not accessible. However, I would like to point out that this may partly also be due to problems on my side and that the unavailability is within an absolutely tolerable range. I think it is within the range that can happen with any online-based platform. Review Source FK Fotios K. Customer Support Team lead Computer Software Used the software for: Less than 6 months ### "Scorebuddy is pretty good." December 21, 2022 5.0 I think that this is currently the best option for QA. It just allows for proper reporting and easy one on one sessions with agents. Pros It's the new best solution to QA. It has a lot of customization options. Cons I have used other rivals but this is one of the most "whole" all in one products. Review Source hB holly B. customer service E-Learning Used the software for: 6-12 months ### "Ok product" January 13, 2020 3.0 Overall it is an Okay product. I'm not sure what other software would compare Pros I like that you can log in and view your scores and updates for your company. I also like that it is easy to access. Cons I don't like that it takes forever to load and crashes a lot. It is very hard to use when this happens. Review Source aM afra M. Agent Consumer Services Used the software for: 2+ years ### "Good " October 19, 2018 5.0 Great Pros Everything was good how ever colours could be more vibrant Cons Most things were good to other then the speed Review Source KB Kirby B. Senior Customer Service Specialist Publishing Used the software for: Less than 6 months ### "Well-Organized Site for Quality Monitoring" July 14, 2019 4.0 Our office recently introduced Score Buddy to replace our previous quality monitoring program, Blue Pumpkin. Score Buddy is much more user-friendly and is especially perfect for visual-oriented professionals. Information is presented on graphs and in colors, making data easy to understand. It allows you to track progress, work toward incentives, and set team goals. The scoring system is well-organized, allowing comments and attachments. Our previous system was outdated and hard to navigate, so people rarely viewed their evaluations. Because this one sends notifications and is so easy to read, representatives have been more responsive to their evaluations. Pros \-Clean interface with graphs that put data into digestible form -The scorecard streamlines main points but also expands to see more detail -Able to attach files and leave comments -Easy to track individual progress and engage with team members/co-workers -Web-access allows viewing at the office, home, or on the go Cons \-Bit of learning curve with accessing evaluations -Some features are hidden at first Review Source DB Dawna B. Director of Customer Service Used the software for: ### "Best QA Solution out there" October 14, 2015 5.0 I've been in the Contact Center industry for over 20 years and this is by far, the best solution for QA I have ever seen. The interface is user friendly for both the QA teams and the front line agents. Programming and reporting is a breeze and our QA team has increased their productivity in our first month by at least 40%. Don't hesitate to take advantage of their free trial and see what a different this tool can make! Review Source TH Treasa H. Customer Services Supervisor Used the software for: ### "We have been using for over a year and have had no issues with the product" May 24, 2016 4.0 Everything is great with it - easy to use and the reports are easy to run. We had issues with the number of agents as one stage we were over the allotted amount but I know you can add more. If there was an option to archive old calibrations for agents who have left it would be great as we still need to keep their records. Review Source NM Nicole M. Customer Service Lead Used the software for: ### "Grant and Weber Review" July 26, 2013 4.0 Overall we are happy with the product. It is easy to use and set up for users. There have been a couple of times that an email question has been sent with no direct response from the company, but eventually gets fixed. Review Source MP Matt P. Head of Customer Services Used the software for: ### "Scorebuddy review" April 26, 2013 5.0 Essentially for any quality and training work Pros Quick and easy to set up, saves time and gives powerful reporting Cons Nothing specific Review Source SS Stanislaw S. customer service Retail Used the software for: 6-12 months ### "Good" August 29, 2018 5.0 Good Pros I like the interface. I think it's very intuitive. Cons I'm not sure. I didn't see any. Generally it's good. Review Source yJ yasmyne J. QA Specialist Marketing and Advertising Used the software for: 6-12 months ### "Like your best friend" October 24, 2019 5.0 Its been pretty good, the best QA buddy system that we've had yet Pros Easy to use, remembers login credentials Cons If your inactive for 15 minutes and working on a QA it erases all of your input. Review Source DD Daniela D. Quality Lead Consumer Services Used the software for: 6-12 months ### "Analytics to improve" October 24, 2019 5.0 very good Pros the software is very intuitive and easy to use. Cons I would improve the Analytics part, make it more flexible and give more option to download the data Review Source IS Ivan S. Quality Assurance Specialist Outsourcing/Offshoring Used the software for: 6-12 months ### ":)" August 29, 2018 5.0 Thank you for creating Scorebuddy and thank you for letting me and my team achieve operational excellence on a day-to-day basis. Pros Excellent matrix, nothing much to add coming from a psychology post-graduate. Cons Some of the requested reports are coming out with a slight delay in time. Review Source CW Clare W. Quality Assurance Manager Used the software for: 2+ years ### "Excellent throughout" February 23, 2018 4.0 Saved so much time and effort and excruciating clicking of buttons and cells in other products. Pros Control - I kept control of every aspect of our scorecards and didn't have to wait for someone on a service desk to make a change. Cons The basic module was still far, far superior to what we had before! Review Source JJ John J. Head of Customer Service Used the software for: ### "Excellent platform that is an asset we could not do without" May 25, 2016 5.0 We find Score buddy very user friendly and agent user friendly . We chose Score buddy from recommendations from ex colleagues in Laya healthcare and the stand at the CCMA annual conference. We would be lost without Scorebuddy now we are using it and have bedded it in as part of our culture in Phonewatch. Agents being able to log in and view their current and historical calls is a great incentive for buy in for agents usage. Also the ability to let agents score their own calls. It has given us great insight at a touch of a button into our performance at a call quality level. At bonus calculation time it is given us back valuable time that was spent trawling through excel sheets. Definitely I would recommend Scorebuddy to any call centre environment as you can build your score cards so easily and quickly and also add new scorecards for new campaigns at anytime. Review Source GS Gavin S. Data Performance Manager Used the software for: ### "Clever and well thought out solution" May 24, 2016 4.0 Fining a call scoring solution that was easy to implement, have the scope for scalability, and meet immediate need to limit additional resource to support - along with cost effectiveness proved very difficult when looking at other products - not with Scorebuddy. Immediately the ease of use is evident which is supported by great account management and customer service. Regular user of the package could clearly see this was created with call centre QA and performance management in mind. The team were particularly helpful during trial period to ensure we got the most out of the time to assess solution correctly and make a wise decision to subscribe. The addition of Scorebuddy has potentially opened up new product offering and revenue streams to our business that we are confident we can meet as Scorebuddy will easily scale up as and when we require. Review Source SO Sarah O. CX Quality Assurance Manager Consumer Services Used the software for: Less than 6 months ### "Out of the box review - amazing!" October 3, 2018 5.0 We're really excited to have an analytics package that's affordable, and Scorebuddy definitely solves this! Pros This is so intuitive to set up - I started my demo, loaded in my pre-existing scorecard, and was up & running within an hour grading interactions! Far more easy to use than other QA systems that I've test driven. Communication with Scorebuddy staff has been 100% easy & quick! Cons No integration with our CSM, though they offer integration with other systems. Review Source JM Julie M. Training and Quality Manager Used the software for: ### "Synergy with Scorebuddy" May 24, 2016 4.0 Scorebuddy allows our organization to not only to give valued feedback, but to also analyze trends with ease. In these trends we can see our strengths and our areas that need coaching and training. It helps us promote a culture of understanding, learning and growth not only for those dealing with customers directly, but also for our managers, training departments and the organization as a whole. Scorebuddy is a tool that unites us with a common goal, to continually strive to grow and learn together. If I could offer an area of improvement it would be to allow some more configurable fields where we could add our own titles/entries. This would open the door for even more uses within the Scorebuddy platform. Review Source DB Dawna B. Used the software for: ### "Say GOOD BYE to spreadsheets forever!" February 27, 2017 5.0 As a 20-year leader in the Contact Center arena, Scorebuddy has literally transformed QA since first launching with them almost 2 years ago. It's easy to understand, intuitive, and you can literally launch a meaningful QA program in an afternoon. Gone are the days of complication spreadsheets, Google docs and preparing graphs for presentations. Scorebuddy DOES IT ALL! My peers ask me who their competition is - and my answer is an honest one - they don't have any competition. Scorebuddy is the real deal - pricing, functionality and ease of use. If you are thinking of signing up for the free trial - stop thinking and DO IT. You will save time, money and your team will love the engagement and feedback! Review Source RG Richard G. Quality Assurance Coach Used the software for: ### "User friendly " May 25, 2016 4.0 Agents like that they can access their scores and review their feedback at all times The Agent dashboard is easy to follow Agents can review their goals and progress. Agents can Self score their calls Feedback sessions are given to Agents more frequently QA Team Feedback Easy to use Report building is made easy due to the exporting of files to Excel Building a Scorecard can be done in a matter of minutes Any breaches will send an automatic Email to chosen addresses so corrective action can take place Call calibration function is very good as this makes the session more productive. No need to recreate templates or sheets for new months or Agents Can be used on a tablet for side by side coaching Review Source Similar Products Featured ## Related categories [Contact Center](https://www.capterra.com/contact-center-software/)[Quality Management](https://www.capterra.com/quality-management-software/)[Customer Service](https://www.capterra.com/customer-service-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.