# Page 2 | Scorebuddy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Scorebuddy the right Quality Management solution for you? Explore 43 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/226597/Scorebuddy/reviews --- Scorebuddy 4.5 (43) [View alternatives](https://www.capterra.com/p/226597/Scorebuddy/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 14th, 2026 # Page 2 - Reviews of Scorebuddy ## Showing most helpful reviews Showing 26-43 of 43 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MM Manigandan M. Customer Care Executive Consumer Services Used the software for: 6-12 months ### "Less options but cool interface" August 29, 2018 4.0 Pros The appearance / interface is cool, has graphical presentation that shows our performance upto 12 months. We can also track our performance and teams performance along with goals. Cons Less options, takes long time to respond for QA survey accept / request one on one. Every time it lands on home page - post accept / request one on one for each audit report. Review Source MP Mike P. Training and Quality Manager Used the software for: ### "Scorebuddy Review" October 21, 2013 4.0 Product is a much easier way to monitor and report on Quality. Customer Service is great and the team have always been more than willing to help. The hardest area to use and understand is the filtering around reports. Its hard to get a full view and you have to do it by scorecard rather than getting some kind of whole view. This area is difficult to use at times. The analytics module is good and makes reporting easy but it would be better if you could build your own reports bespoked to your needs. Building the scorecards can also be tricky at times and it's hard to know how to change things intuitively such as splitting calls into compliance and quality for example. Review Source MC Mark C. Quality Assurance and Training Specialist Used the software for: ### "Excellent small call center solution" July 30, 2014 4.0 This program is very easy to use and is an affordable solution for a small call center that cannot afford the enterprise solutions. Pros Easy to use Agents can self coach lowers the human error factor makes your quality assurance personnel more efficient Easy call calibrations Cons. None that I can think of right now This program has changed how much time is being spent QAing calls. As the only QA person I am able to get through more calls per-day and it allows me to work on other projects that are assigned to me. Review Source Response from Sentient July 31, 2014 Thanks for the great feedback Mark! We're delighted Scorebuddy has improved your efficiency in QA monitoring. DC David C. Used the software for: ### "Scorebuddy Review" August 1, 2013 4.0 In many respects Scorebuddy has been instrumental for us in building a modern, efficient QA process. Its workings and layouts helped us to identify issues with our existing processes and to identify methods of fixing these and improving others. The customer service has been great, with all queries so far answered promptly and thoroughly. A minor fly in the ointment would be that the interface at construction remains a tad clunky and the pulling of reports remains a bit too labour intensive. In short, we have been very happy with Scorebuddy and shall be continuing to use it for the foreseeable future. Review Source EN Erika N. Technical and Product Support Manager Used the software for: ### "Easy to use quality solution with clean interface" May 25, 2016 5.0 Scorebuddy is a great tool, providing solid interface for quality purposes. It is very easy to work with and make adjustments. It offers ability to have various quality set up for different teams, provides transparent information to quality team as well as to customer care specialists. The cooperation with the scorebuddy team is amazing. There is direct approach and their resolution speed of tickets is very quick. When providing small suggestions for improvements they have been incorporated to suit our needs. There is a room for improvement in regards to running calibration through this tool. Review Source NN Noah N. Used the software for: ### "Bye bye sheet" May 24, 2016 5.0 For a while every Monday I'd spend at least an hour getting ready for the week to come. All I did was create, update, and maintain and vast array of spreadsheets we used to manage our QA systems. While they worked and worked well (I might be biased as I made all the sheets from scratch and was rather proud of them), the fact of the matter was that they required WORK. When it was just me and one other person doing QA for our company, it was fine. It was easy for me to make the sheets for our half a dozen agents. As we expanded it got worse and worse. Score Buddy gave me back my Monday mornings. Review Source SM Sharon M. Customer Experience Specialist Used the software for: ### "Simple and quick to set up. An excellent tool to assist with quality within the call-centre." May 25, 2016 5.0 Software never lets you down - very quick and easy to use - provides me with all I need to see how we are doing from a call quality perspective. Great online tutorials should you need help with any of the functions. Some of the new features recently added to Scorebuddy have really impressed me and I look forward to using them more in the future. Our account Manager, Dick, is also always available to assist should I, or any other member of the team have any queries or require any further assistance - always polite and professional and efficient. Review Source TH Tim H. Director - Sales and Loyalty Center Used the software for: ### "Delighted with our Scorebuddy Experience " May 25, 2016 5.0 We had been using tools we had developed internally until we found Scorebuddy. It had all the features we needed and the pricing was in line with what we wanted to spend. The system is easy to learn and operate and our agents love the access they have to their own information. Having a well designed tool to assist us in managing our Call Center Quality has helped raise the bar for all of our agents and given the leadership team the tool to provide meaningful and timely feedback. Customer Support has been great, very timely and helpful. Review Source SG Steve G. Commercial Director Used the software for: ### "Very easy to set-up and install and our users love it. " September 4, 2015 4.0 It took a little while to adapt Scorebuddy to fit our complex needs, but the customer service was excellent in helping us through. We have installed, trained and now use the system everyday to score call centre agents on legal compliance and qualitative assessment. The agents get a real time view of their performance which helps continuously improve our overall service to our clients. An excellent product but takes a little while to adapt if your needs are complex. Review Source JF Joseph F. Used the software for: ### "Perfect product for what we were looking for." March 30, 2017 5.0 As a small organization with a small call center, we did not have the funding or the resources to utilize the more typical (or expensive) monitoring solutions out there. Scorebuddy was exactly what we were looking for at a reasonable price. It is simple to use and meets all of our needs. We have recently added the new agent insight module and are excited about using the new capabilities this module will offer us. Review Source JM Justin M. ICT Executive Used the software for: ### "Trial Period" May 24, 2016 5.0 Software was very easy to setup. Dick from Scorebuddy was very helpful in implementing this software. Our quality improved through the use of this software. There is a lot of useful reporting which could assist the management make better decisions. Overall I would recommend this software for Quality purposes within a company. Review Source KM Kieran M. Head of Quality Used the software for: ### "Added scorecards, used it to review and played with its analytics capabilities" May 30, 2016 5.0 Pros - Its pretty intuitive inj terms of setting up quality scoring systems and very good for in depth analysis Cons - As with most software solutions its dependent on the input of accurate metadata. However, I do think it needs more granular tutorials in terms of some of the higher functions like events, weighting etc. Review Source TC Tracey C. VP Human Resources Used the software for: ### "Bells & Whistles" May 24, 2016 5.0 I've used more expensive software for our needs however Scorebuddy has all the bells and whistles needed. It is very easy to use, I've never experienced any technical issues like I did with the more expensive software I've used before. Love it! Review Source OP Olivia P. Customer Care Manager Used the software for: ### "I have always found it very straughtforward to use with no difficulties running reports etc " May 24, 2016 4.0 simply to use- no instruction required - clear graphics - like the feature of being able to directly email the agent after you have listened and scored the call and like the way we can add a 'wow' to it Review Source RG Robert G. Customer Services Supervisor Used the software for: ### "Easy callibrations and friendly interface" May 24, 2016 4.0 Using Scorebuddy for a few months now . Helps monitor and report on quality. Great for agents on self coaching. Easy callibrations and friendly interface. Review Source DM Damien M. Head of Monitoring Used the software for: ### "Excellent" May 25, 2016 5.0 Excellent, very user friendily and general feedback from staff is very positive. Review Source AK Antoan K. Trainer Facilities Services Used the software for: I used a free trial ### "Simple to use and modify" November 1, 2018 4.0 Pros Its agility and ease of use. Cons How easy it is to tell that it was primary designed for call-center teams. While it really can be implemented by back office teams as well. Review Source vS victoria S. CX specialist Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Could improve a bit more" September 3, 2018 3.0 Pros It's quicker to do it, but should improve a bit more, should be quicker as sometimes it's difficult to do it when you are in a ready status Cons Should have a direct link, to that we need to log in, and then the self score is in the second or third screen Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.