# Field Service Management Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Field Service Management Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more. Source: https://www.capterra.com/p/226601/GPS-Insight-Field-Service-Management/ --- # Field Service Management Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Field Service Management ## What is Field Service Management? FieldAware is now a part of GPS Insight! FieldAware field service management software helps you track and automate your workflow, streamline operations, maximize efficiency, and drive customer success! Whether you own a small business or work for a large company, we got you covered. Our highly customizable FieldAware software can be seamlessly integrated with your existing systems to help you get organized, get paid, and get back the time you need to effectively manage and grow your business. ## What is Field Service Management used for? [Field Service Management](https://www.capterra.com/field-service-management-software/)[Handyman](https://www.capterra.com/handyman-software/)[Pool Service](https://www.capterra.com/pool-service-software/) Top alternative Featured Overall rating Based on 117 user reviews Reviews sentiment Positive 87% Neutral 6% Negative 7% Pros & cons Responsive and helpful support team Frequent technical problems and glitches Starting price $49 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Field Service Management?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.gpsinsight.com&name=Field Service Management) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Field Service Management 4.2 (117) VS. [4.6 (1,467)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting Price $49 Flat Rate, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (117) Ease Of Use 4.6 (476) Value For Money 4.1 (104) Value For Money 4.4 (469) Customer Service 4.2 (111) Customer Service 4.6 (472) ## Field Service Management alternatives Highest Rated [4.7 (2,742)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [3.6 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/) Starting price $948.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 58% of reviewers rated it above 4 stars [FieldPulse](https://www.capterra.com/p/153475/FieldPulse/) [4.6 (476)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [LawnPro](https://www.capterra.com/p/105508/LawnPro/) [4.6 (188)](https://www.capterra.com/p/105508/LawnPro/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/212692/GPS-Insight-Field-Service-Management/alternatives/) ## FAQs about Field Service Management Overview ### What problems does Field Service Management solve? Field Service Management solves dispatch bottlenecks, paper-based work orders, weak technician accountability, and poor visibility into job status. It helps service managers, dispatchers, CSRs, office staff, and field technicians coordinate schedules, capture photos and signatures, send reports automatically, track productivity in real time, and keep customers informed without constant phone calls. Answer based on 63 reviews Overview ### Which roles and teams benefit most from Field Service Management? Field Service Management is most used by business owners, general managers, office managers, and service leaders who oversee daily field operations. Administrative and accounting teams rely on it to handle dispatching, scheduling, invoicing, and customer records, while branch and franchise leaders use it to improve technician coordination, service visibility, and operational efficiency. Answer based on 81 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and specific industries is Field Service Management built for? Field Service Management is designed for organizations of varying sizes that manage mobile workforces, especially in construction, mechanical and electrical services, government, oil and gas, landscaping, HVAC, and similar field-based industries. It fits companies that need to coordinate crews and jobs across locations. Features and Usability ### What are the key features of Field Service Management? Field Service Management includes core tools for dispatch management, job scheduling, work order management, and mobile access for field technicians. Common buyer priorities also include billing and invoicing, accounting integration, and customer history. Differentiating capabilities include photo management with attached job documentation, real-time status updates, and customizable forms. Answer based on 63 reviews Overview ### How well does it support field technicians? Field Service Management supports field technicians with mobile access to jobs, customer history, photos, forms, and status updates between the office and the field. Many service teams find setup and daily use straightforward, but some technicians and managers want better training materials, clearer workflows, stronger scheduling search, and more billing options. Answer based on 19 reviews Integrations ### How well does Field Service Management work for ServiceBridge users? Field Service Management works well for ServiceBridge users who need mobile work orders, scheduling, photos, signatures, and office-to-field communication. Small service businesses often find it easy to run daily jobs, but some teams report quirks with QuickBooks sync, CRM limits, feature gaps, pricing, and uneven support responsiveness. Answer based on 27 reviews Integrations ### Which third-party tools and platforms does Field Service Management integrate with? Field Service Management connects natively to QuickBooks Online for accounting and invoicing workflows. Answer based on 7 reviews Getting Started and Support ### How easy is it to onboard and train a team on Field Service Management? Field Service Management is generally quick to onboard for field technicians and new hires, with many reviewers describing it as easy to learn after a short learning curve. Training is available through live online sessions, webinars, videos, and documentation. Less technical users and admins configuring custom workflows may need more time and support. Answer based on 27 reviews Getting Started and Support ### What customer support options does Field Service Management offer, and how do users rate the experience? Field Service Management offers email/help desk, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as fast, helpful, and patient, especially during setup and troubleshooting. Some report inconsistent follow-up, slower email responses, unanswered calls, and frustration when issues or requested fixes take too long. Answer based on 63 reviews ## Pros and Cons Responsive and helpful support team 82% positive reviews out of 49 Most reviewers describe customer support as prompt, attentive, and consistently helpful in resolving issues efficiently. Frequent technical problems and glitches 75% negative reviews out of 28 Most users report persistent bugs, unreliable app functions, and slow or ineffective problem resolution processes. ## Features AI summary Based on 3,952 Field Service Management reviews Capterra data shows that buyers of Field Service Management rank the following features as their top priorities: - **Mobile Access** (**62%** of reviewers rated this feature as critical) - **Scheduling** (**61%**) - **Billing & Invoicing** (**60%**) The product supports all three features that reviewers rate most highly: **Mobile Access**, **Scheduling**, and **Billing & Invoicing**. Together, these capabilities help businesses coordinate field teams in real time, assign jobs more efficiently, and manage customer billing accurately, allowing teams to complete service work faster and keep operations organized from dispatch to payment. Mobile Access 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Calendar Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Service History 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets Real-Time Data 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Receive data and information in real time Accounting Integration Integrate with a third-party accounting system Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Field Service Management 49 features Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Centralized database of stakeholders and their contact information such as names, address, phone number etc. Track, store, and access client contracts or licenses Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Manage sending personnel and resources to a site as needed Digitally sign online documents Estimate expected cost based on various factors before a project begins Store and access documents, forms, and photos in one centralized place System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Information, data and reports that are being tracked over time Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Captures invoice data and maintains comprehensive records for auditing and reporting purposes Manage and track all job information and associated tasks Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments Track and visualize the status of an ongoing job and the time spent on tasks or projects Identify the physical location of an individual, asset, device, etc. Schedule predetermined or ad hoc maintenance services and labor requests Access software remotely via mobile devices Track/log the amount of time employees worked per job using a timer Swipe a credit card or manually process payments while with the customer in the field Accept, record, and reconcile financial transactions Generate quotes or estimates for customers Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Plan daily routes to optimize employee scheduling and provide directions Plan availability and assign specific time slots for tasks and resources Track work performed and resources used for past customers, sites, or assets Track the status over time for a request, process, asset, or transaction Track and manage the scheduling of tasks Set up connections to third-party platforms to improve business processes Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 3.8 (114) 3.8 Based on 114 reviews ## Pricing Value for money 4.1 (104) Free Trial [View pricing plan details](https://www.capterra.com/p/212692/GPS-Insight-Field-Service-Management/pricing/) Basic $49.00 Flat Rate,Per Month Value for money 4.1 (104) 4.1 Based on 104 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (111) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (111) 4.2 Based on 111 reviews ## User reviews Overall rating 4.2 Based on 117 reviews Filter by rating 5(48) 4(54) 3(7) 2(3) 1(5) Mentioned topic Sorted by most recent SG Stormy G. Code Manager Public Safety ### "Code Experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 14, 2022 Overall, our experience was great. there were times the tracking would be off some but over all it was good. Pros This tracker also tracked the cell phones the app was loaded to. This would allow us to track in real time along with backdating. Cons We used this as a GPS device but staff would leave their phones in other locations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 15, 2023 Thanks for the positive review, Stormy! We're so happy to hear that you're able to improve your team's efficiency with our real-time tracking! AN Anonymous User Associate Automotive ### "Helpful tool for management " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 September 12, 2022 It is good software for minimising the trouble during mobile services Pros It helps in overall service management and optimises the workflow Cons It needs some what development in some areas Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Think it has some more options than the previous one Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 22, 2024 Thank you so much for your review! RS Rob S. General Manager Construction ### "Great For a Service Company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 22, 2020 As the General Manager, I am able to look directly into jobs that are being executed in real time. I am able to then make course corrections with my team to improve efficiencies within out company. Pros I rely on the immediate transfer of information from my office staff to my field team and back again to the office. With GPS Insight FSM we have Real Time information on how are jobs are going, who we can invoice, jobs we need to follow up with, etc. This software replaced the clunky piece meal system I created when the business launched. This software saved my business’ life! Cons I would like to see a communication component imbedded in the software that connects my clients with my staff so that our scheduling/communication is all in one spot. Right now we use an outside messaging platform to schedule. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reasons for choosing Field Service Management GPS Insight FSM works for the size of company we are and the work we do. The others required us to be larger or be in certain trades. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 4, 2021 Thank you for your feedback, Rob. We're delighted that our service has been able to help your business so dramatically! Thanks as well for the communication feature suggestion, we'll ensure that gets into the right hands. Always here to help, GPS Insight BS Brittany S. Marketing Coordinator Building Materials ### "GPS Insight Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 11, 2020 Great app for phones, great app for a desktop, easy to use and easy to understand. Pros The best thing about the app is the live support that will help you step by step for everything. Cons It does not have time sheets available. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Easier to use for doing estimates and scheduling. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 17, 2020 Brittany, Thank you for your review! We appreciate your business and your feedback. We wanted to let you know that we actually do have time sheets available. We will reach out to ensure that you are trained on how to use them. Always here to help, GPS Insight RR Robert R. President Construction ### "Great Partners in Business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 6, 2020 Greatly improves our ability to communicate details internally to ensure the outcomes of our services meet and exceed customer’s expectations Pros We have been using ServiceBridge for over 2 years now. We have been very pleased with the performance and support of the their team. They are receptive to feedback and and our desires for future feature enhancement. Cons Early on there seemed to be regular glitches within the iOS app. They have been responsive to feedback and have improved with respect to this since. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Andrew B. Accounts Recreational Facilities and Services ### "Essential for business" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 29, 2020 Photo evidence and reporting for each job is great. There are always going to be the occasional customer claiming work hasn't been done. The reporting resolves 95% of all cases. The software reliability and ability to work offline provides for seamless work. The technicians hand held devices are also updated in real time and, in turn, the office sees all updates within seconds of the jobs being finished. Pros The ability to manage our regular servicing and customise to each customers requirements is amazing. The ServiceBridge engineers are always trying to understand your requirements and improve the software to accommodate. The customer reporting and web services are great as well. Any small business can operate better than most big businesses without much work at all. Cons It would be great to integrate with more accounting systems. That being said, the integration with Quickbooks makes using quickbooks much easier. Alternatives considered [Pooltrackr](https://www.capterra.com/p/163563/Pooltrackr/) Reasons for choosing Field Service Management While these products had many of the features of ServiceBridge, they fell short. In addition, the communication and willingness to assist by ServiceBridge made the decision easy. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RW Robert W. Office Manager Consumer Services ### "ServiceBridge Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 29, 2020 The overall experience has been good. Pros We love the ability so email reports with photos to clients, as well as how easy it is to retrieve the client's past job history and work order/invoice details. Cons Creating custom reports could be simpler. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GT Graciela T. Administrative Officer Environmental Services ### "My experience with ServiceBridge" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 26, 2019 I'm very happy with my overall experience wiht the program and I find it very useful in my daily basis. Pros How easy it is to use the system and how how adaptable to my needs is. Cons The search mode in the WO tab should be more friendly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DW David W. President Construction ### "Excellent management tool for service companies" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 26, 2019 Very good scheduling and estimating/billing. Good service and support. Excellent overall value especially if using mobile apps. Pros The software is easy to use and implementation time is short..especially if migrating from Service CEO. Mobile app is excellent. Cons The ability to modify forms is somewhat limited. Reasons for choosing Field Service Management Better pricing. Features were better and Workwave had some basic functionality flaws Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MC Matthew C. Outside sales Construction ### "Horrible customer service " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 27, 2019 Absolutely horrible. Pros Nothing, it is constantly having issues. Cons Constantly have issues and no customer service number to call. I must contact customer service multiple times and I get vague answers and problems are not fixed after weeks of emails. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/212692/GPS-Insight-Field-Service-Management/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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