---
title: "Soda PDF Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is Soda PDF the right PDF Editor solution for you? Explore 238 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/226942/SODA-PDF/reviews/"
page_type: "reviews"
language: "en"
---

Soda PDF

3.5 (238)

[View alternatives](https://www.capterra.com/p/226942/SODA-PDF/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated August 26th, 2026

# Reviews of Soda PDF

Ease of use

3.5

Customer Service

2.8

## Pros and Cons in Reviews

vikram s

Senior ConsultantComputer Software, 10,001+ employeesUsed the software for: More than 2 years.

“Digital Signatures - The e-sign workflow is a massive upgrade over the old "print-sign-scan" routine for vendor contracts.“

January 17, 2026

TO

Tamara O

FinanceAccounting, 2 - 10 employeesUsed the software for: Less than 6 months.

“I purchased the phone support only to find you can not get to a number on their site, so I started a chat to get the number to find out the time available to me was 3am to 9am. Both the company and myself are in the eastern standard time.“

March 12, 2024

vikram s

Senior ConsultantComputer Software, 10,001+ employeesUsed the software for: More than 2 years.

“If you’re looking to kill the "Adobe Tax" without losing professional features, Soda is the most practical pivot I found during my time at Deloitte.“

January 17, 2026

TT

Therese T

CEOAccounting, Self-employedUsed the software for: Less than 6 months.

“Suddenly I don't have the option of using other PDF readers.“

April 18, 2025

GM

George M

ManagerHuman Resources, 1,001 - 5,000 employeesUsed the software for: 1-2 years.

“Another features important for is the digital signature witch is a modern and fast way to get all the paper signed without printing and then scan.“

June 17, 2024

AB

Ashley B

ManagerRetail, 11 - 50 employeesUsed the software for: More than 2 years.

“When my year-long subscription expired, I got no notification via email, nor any indication when I opened my desktop software.“

August 1, 2024

Aida n

Assistante Civil Engineering, 51 - 200 employeesUsed the software for: More than 2 years.

“Soda PDF is a software that allows me to save time in my work, by transforming my documents into a collaborative space by adding notes and comments directly.“

January 12, 2023

TP

Tony P

DirectorEnvironmental Services, Self-employedUsed the software for: I used a free trial.

“The listing of the product as free, when you can't even save basic edits without paying money.“

January 22, 2024

## Showing most helpful reviews

Showing 1-25 of 238 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

vikram S.  
Senior Consultant  
Computer Software  
Used the software for: 2+ years

### "Cutting Licensing Costs Without Killing Workflow: My Honest Take on Soda PDF"

January 17, 2026

4.0

If you’re looking to kill the "Adobe Tax" without losing professional features, Soda is the most practical pivot I found during my time at Deloitte. The Office-style ribbon UI means you won't waste time training the team or writing "how-to" guides for the non-tech folks. Its redaction is actually secure—it scrubs the underlying file stream—and the text reflow is the closest thing to Word I've seen in a PDF editor. It handles heavy 100MB+ merges and batch OCR without the constant "Not Responding" errors or file corruption you get from cheaper clones.

Pros

I used Soda PDF quite a bit during my time at Deloitte because I was fed up with looking for an Adobe alternative that didn't blow the entire project budget. After running it through our internal tests, here’s the straight truth. Learning Curve - It uses the standard Office ribbon UI, so your non-technical teams can start editing without you having to write a "How-To" wiki. Security - The redaction tool actually scrubs the data from the file stream instead of just throwing a black box on top. Value for Money - It’s roughly half the price of Acrobat Pro, which makes it an easy win when you're trying to cut licensing costs. PDF Document Management - Merging, splitting, and reordering pages in a 100MB technical manual is fast and doesn't corrupt the file. Document Editing - The text reflow is the best I’ve seen outside of Adobe; you can actually edit paragraphs like it’s a Word doc. Digital Signatures - The e-sign workflow is a massive upgrade over the old "print-sign-scan" routine for vendor contracts. Time Saving - The batch processing and OCR are reliable enough to digitize hundreds of legacy scans in one afternoon.

Cons

It’s a bit of a memory hog when you have multiple large files open at once. Everything else looks solid given the project's budget constraints.

Review Source

Response from Avanquest

January 28, 2026

Thank you for the detailed review, Vikram. It’s great to hear that Soda PDF performed well in an enterprise environment like Deloitte, especially for teams looking for a cost-effective alternative to Adobe Acrobat without sacrificing professional functionality. We’re glad the Office-style ribbon interface helped reduce onboarding time for non-technical users, and that features like secure redaction, text reflow editing, batch OCR, and large-file document management met your expectations. These are exactly the workflows many organizations rely on when handling contracts, technical manuals, and digitization projects. Thanks again for sharing your experience and for highlighting Soda PDF as a practical alternative for teams aiming to reduce licensing costs while maintain. Your Soda PDF team

Mohammad M.  
Technical Office Engineer  
Civil Engineering  
Used the software for: 1-2 years

### "SodaPDF sets the benchmark of what a PDF-processing software should be."

December 31, 2022

5.0

Overall, I'm extremely satisfied with what the software has to offer, & will continue using it so long as it functions without causing me issues.

Pros

The straightforward user interface, accurate PDF-Word conversions & most importantly - the possword-unlocking capability. Recently, I received an auto-generated authentication report from a thrid party firm (which our company deals directly with) that required a password that wasn't supplied with the report file. SodaPDF was rather quick to unlock the file & save the day. I'm sure a similar circumstance is bound to occur & so I'll keep on using the software.

Cons

I'm genuinely unable to think of any problem or inconvenience I've had with the software. It's just great.

Switched from

[Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/)

Opening & scrolling through lengthy documents has been an issue with the previous PDF software I've switched from. Hence, SodaPDF ultimately become my go-to PDF software.

Review Source

GL

Geoff L.  
IT  
Writing and Editing  
Used the software for: I used a free trial

### "Dishonest people and a waste of time"

March 13, 2025

1.0

Terrible. An utter waster of time from dioshonest people

Pros

There was nothing I liked about it. It was terrible in everyway.

Cons

Promise of free editing but when you go to save your first document, it will not let you and tries to forced you to but it. And a constant harassment window pops up in your system tray. Not honest people and not a product or people you at to deal with. All they want is money and do not care what they do to get it.

Review Source

Response from Avanquest

March 18, 2025

Hello Geoff, Thank you for letting us know you were looking for free PDF editing software.We want to clarify that while our software can be downloaded for free, it does not include all features in the free version. You can access some basic functionalities without charge, but advanced features require a paid subscription. Our support team is here to look into your case closer to help you. Feel free to send your request here: https://support.sodapdf.com/hc/en-us

Deborah B.  
Virtual Assistant  
Professional Training & Coaching  
Used the software for: 1-2 years

### "Quality features - Fair Pricing - Watch for VERSION selection while using the software"

August 13, 2021

4.0

When creating documents for publication there are processors first, then the PDF export (which needs to be changed depending on the Printer's specification). Then, after the proof is seen and edited, there are changes to make. I am grateful we have this software to easily delete pages that need to be updated, and then merge in the page that is corrected. The time saving, and reducing the possibility of additional issues (no need to export the whole document again). My only suggestion is a clearer path to customer data, integration for updates to plans, and clearer communication when software updates or renewals are due.

Pros

It was difficult to find software that has merging and conversion features. When I first tried Soda PDF I had a limited edition free forever plan. Highly helpful to find out if it was going to work for what I needed. Once I learned how easy it was, I purchased the standard software plan. Merging, Converting, Deleting pages (that have been updated and new ones added). I've created two books and two decks of cards for publishing for clients using this tool ''after'' the documents were ready to export to PDF.

Cons

An improvement I would like to see is the update between plans. For example, I purchased the standard plan after using the free forever plan. When I updated I ended up with both versions (and need to keep both), but, sometimes I'm in the middle of working on something and I get an error saying "Your plan does not include this feature, Update now ..." and the automation tries to sell me a plan I already own (but have not remembered a couple of times thought my plan had expired). It would be helpful if the VERSION of the plan is integrated for each customer using the software. CON: There does not seem to be a customer dashboard where I could see what products I have purchased and when they are due to renew. The problem with this is now I'm back on the free forever version, my standard service expired, but I didn't realize it until I was in the midst of working on a document.

Alternatives considered

[Adobe Acrobat](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/)

Reason for choosing Soda PDF

I selected Soda PDF because it is less expensive than Adobe DC, has the same features, and Soda PDF has been approved by Microsoft (I use windows 10 - needed to make sure I have compatible software). They are "Silver Microsoft Partners" as seen on the Microsoft website.

Review Source

Response from Avanquest

July 25, 2023

Hello Deborah, Thank you for sharing that you like how our program performs and find it cost-effective. We also appreciate your feedback regarding our upgrade system, we have forwarded it to the corresponding department. You can check your license details by clicking on your name in the right upper corner. Then choose Manage Products. If you need any assistance with your license, please contact our support here https://support.sodapdf.com/hc/en-us and we will surely help you.

Mahmudul islam S.  
Civil Engineer  
Civil Engineering  
Used the software for: 2+ years

### "Good to go as PDF editor"

January 30, 2023

4.0

Comparing other similar PDF Editor software, SODA PDF comes at a cheap price.it has good user-friendly interface. it has live and webinar and online documentation tutorial to understand the basic use. Through Customer support is very bad in my case, it takes a long time to answer by them.Currently offline and online product doing good, Sometimes it takes long time to load large PDF files, They need to improve on that.

Pros

Easy user friendly interface, I can convert image files to PDF and edit on the basis of my need.PDF with word document can easily identified text, in a minute i can edit the text and save as my required file format.Adding digital signature in my files really helps me.

Cons

Customer support act at a leisurely pace, Sometime its very hard to reach them. Transferring license to other new device takes time due to slow process.

Switched from

[Foxit PDF Reader](https://www.capterra.com/p/175376/Foxit-PDF-Reader/)

Currently we are using SODAPDF as offline pdf editor, Price also a major issue to switching the product

Review Source

Khan Md Mohaiuminul Islam S.  
Site Engineer  
Civil Engineering  
Used the software for: 1-2 years

### "Good Option as secondary PDF editor."

November 17, 2023

5.0

Thanks to its extensive range of functionalities and user-friendly interface, it has been quite helpful. Editing PDFs and merging files are available with some interesting features. It is easy to add an E signature to any kind of PDF file. Along with small pdf , when i am opening large files, it become glitchy some times, and customer support is not up to mark.

Pros

I mainly use it for adding my e-signature of PDF files. Merging tons of files together by page number, SODA PDF, helps me to be more proactive. Considering its price compared to other PDF editors, it is cheaper.

Cons

Customer support is almost dreadful; they should improve in this section.

Switched from

[Flip PDF Plus](https://www.capterra.com/p/134910/Flip-PDF/)

Price is the main factor here. For personal quick work, I am using SODA PDF. For professional use, I return to good options.

Review Source

Abhinav B.  
Graphics Expert  
Broadcast Media  
Used the software for: I used a free trial

### "Soda PDF : simply add Fizup to your workings "

February 21, 2023

5.0

Wonderful experience with this little but useful tool

Pros

Because it is open source, I liked the Soda PDF as can be deployed to mostly all the platforms

Cons

OCR I.e optical character recognition can be improved

Switched from

[LibreOffice](https://www.capterra.com/p/158981/LibreOffice/)

Presentation related activities can not be attended properly with this software

Review Source

NS

Natalie S.  
Senior immigration Advisor  
International Trade and Development  
Used the software for: 6-12 months

### "PDF translate."

April 14, 2025

4.0

Data can be imported from or Exported to Google Drive, OneDrive ,Dropbox and you device which makes work effortless.

Pros

Soda PDf Extension is easy to install on Google Chrome and this save space on my device. Soda PDF AI translator is quick to use to translate PDF documents from any language to another.

Cons

Soda PDF is limited to some features like pdf merge is slow and pdf editor lacks some tool.

Review Source

Response from Avanquest

April 15, 2025

Hi Natalie, thank you for your feedback. We're glad to hear you're enjoying the ease of use and translation capabilities. Your input on areas for improvement is appreciated and helps us continue to refine the experience. We’re also happy to know that cloud integration is making your workflow smoother. Thanks for being part of the Soda PDF community!

TT

Therese T.  
CEO  
Accounting  
Used the software for: Less than 6 months

### "It is an invader and a pest"

April 18, 2025

1.0

It sucks. I can't block it, it is worse than trying to getting rid if MacAfee. Uninstalling does not detach it from browsers or any document previously viewed using Soda.

Pros

I have not seen any benefit since the original attempt to test-drive it. I hate it

Cons

Suddenly I don't have the option of using other PDF readers. I have tried getting rid of it, but it just keeps coming back.

Review Source

Response from Avanquest

April 21, 2025

Hi Therese, Thank you for your feedback. It sounds like the software settings may have been configured to set Soda PDF as the default reader, which can be easily adjusted in your system preferences. Our support team can walk you through the steps to fully remove or reconfigure the software based on your preferences. We’d be happy to help if you’d like to reach out: support.sodapdf.com/hc/en-us

DG

Dominick G.  
Sr. Post Producer  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Soda PDF - Create and Edit PDFs easily!"

March 22, 2025

5.0

I started using Soda PDF a few months ago when I needed to create a PDF out of a word doc I had. It works perfectly!

Pros

I love how easy and intuitive Soda PDF is to use. I can easily edit and view PDF files, and it's a great price!

Cons

I have no complaints about Soda PDF, it works great!

Review Source

Response from Avanquest

March 24, 2025

Thank you for your feedback, Dominick! We appreciate you choosing Soda PDF for your document needs and are glad it worked perfectly when you needed it. If you ever have any questions or need assistance, our support team is always here to help.

UH

Ursula H.  
Software Engineer  
Computer Software  
Used the software for: 1-2 years

### "Robust PDF viewer"

February 9, 2025

5.0

Pros

Soda PDF ideally opens and reads most formats of PDF files.

Cons

I never encountered any road blocks while using it.

Review Source

Response from Avanquest

February 13, 2025

Hi Ursula, Thanks for sharing that you are satisfied with Soda PDF. We are glad that you are using it to view PDF files!

JB

James B.  
Director  
Staffing and Recruiting  
Used the software for: 2+ years

### "Beautiful PDF file maker"

November 21, 2024

4.0

Pros

SodaPdf opens mostly all types of PDF files.

Cons

SodaPDF has not failed in opening any PDF files

Review Source

Response from Avanquest

November 29, 2024

Hello James, Thank you for your feedback! We’re happy to hear that you find Soda PDF to be a reliable tool for your needs.

VR

Verified Reviewer  
Pres.  
Defense & Space  
Used the software for: 2+ years

### "Does not work with Avast Virus Protection"

March 15, 2021

3.0

For the first several years of using the program I was satisfied, since this issue with Avast came up about 2 years ago, I have not been able to use Soda and have purchases Adobe PDF.

Pros

Early editions were easy to use pdf generation and editing tools that would occasionally crash, but the ease of use compared to Adobe PDF made Soda a superior option.

Cons

After updating to Soda 12, it became impossible to use the software because Avast recognized the adware within the program as malware. It has been a year going back and forth with Customer Service and though they respond with instructions to remove all references of the program, disable Avast and then reinstall, nothing has worker. I even tried to go back to Soda 8, but still Avast detects the adware and it blocks the program. I cannot recommend this product based on my experience

Review Source

Response from Avanquest

March 20, 2021

Hello there, Thank you for letting us know about your experience with our support team. Be kindly informed that the issue with Avast was fixed in the recent updates for version 12. Our highly skilled tech agents will be glad to assist you with the issue via the Live hat and one of our agents will assist you (it's available Monday-Friday 3 am - 5 pm EST). To open the Chat, please follow the steps below: 1. Open the support page: https://support.sodapdf.com/hc/en-us/ 2. Click on the Support widget in the left bottom corner of the page 3. Type any word and press Enter 4. Then select the Live Chat option at the bottom of the widget

VR

Verified Reviewer  
Sole Trader  
Farming  
Used the software for: 2+ years

### "Soda PDF Desktop 12 - Total Disaster"

December 21, 2020

1.0

Customer support have attempted to resolve some of the problems which required considerable reconfiguring. It is still not working anything like as well as Soda PDF 11 so please wind back to the older version. If not I am starting to review other products to find a better solution.

Pros

I have used Soda PDF Desktop 11 for several years and found it to be an incredibly useful, and easy to use application.

Cons

Since upgrading to Soda PDF Desktop 12 it has been a total disaster. It is no longer user friendly and many of the features previously used no longer work. It is so much slower than the older version and has crashed or simply stopped responding on more than one occasion.

Review Source

Response from Avanquest

July 25, 2023

Thank you for taking time to write this feedback, we take it very seriously. I want to assure you that our developer team constantly works on the improvement of the 12th version. We would not recommend you to switch back to the 11th version because it will be supported less and there will not be updates for that version. Please let me tell you that you can find all of the features that were in the previous version in Soda PDF 12. Please let us know what features do you miss that you used to use in version 11. Please contact us here https://support.sodapdf.com/hc/en-us

DW

Donna W.  
Owner/office manager/support services  
Management Consulting  
Used the software for: Less than 6 months

### "Good Idea - Poorly implemented - LACKS CUSTOMER SERVICE AND PRODUCT INFO"

August 4, 2020

4.0

My biggest issue is POOR CUSTOMER SERVICE - POOR PRODUCT DISCRIPTIONS. You would think after over 2 years of customers complaining regarding the poor customer service experience, they would have fixed it by now. I have waited on hold for more than 1/2 an hour then being disconnected. Asking for a order number instead of having a product license ID listed in your Account product information is a poor design. Email to Customer Support provided none of the answers I inquired upon. I wanted to recommend this product to my clients for their pdf solutions - However, I cannot find a clear description of what each product Home, Business, Pro - Premium - Standard - Anywhere has to offer for tools. Refunds for purchases seem to be lacking as an easy to do in the 1st 30 days and When you cancel it only cancels at the end of the year purchased rather than immediately refunding the unused. Email requests take over 48 hours to get answered with an answer that in no way clears up the matter. Customer Support is very limited if you do get them on the phone as they will forward to their tech team your issue. How is that helpful after waiting 1/2 an hour. If you want a whole product then you must buy everything in bits and pieces - I want a product with all the features not buy a little here and a little there and will ask you each time you go to use a feature if you want to purchase more. Premium - Pro - Business - Anywhere should have all the features -

Pros

The product allows me to manipulate pdf's otherwise blocked from editing - Great when someone creates a form that you need to edit to use. The price was great considering the alternatives. Adobe just got greedy.

Cons

Going from Free to Premium it often wants me to purchase more for a feature that Premium already should have. Or wants you to purchase separately operations in which should be a standard for the Premium product

Review Source

Response from Avanquest

August 18, 2020

We are very sorry to hear that you were not happy with the customer service we provided. I can see that in the meantime you received the information you required. I will make sur your comments will be passed on the the Director of Customer Service. We thank you for your feedback, it will help us improve our services. If you have problems in the future, please contactd us by email or chat.

JK

James K.  
Owner  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Very unhappy "

November 7, 2022

1.0

Fine until I learned of the catastrophic flaws listed above.

Pros

The Price and usability are really good.

Cons

Good until THEY crashed their server. When that happens you are screwed as the product fails to function. Similarly, if your internet is down or if you are remote without internet access, you are screwed again as the product does not work.

Reason for choosing Soda PDF

Price

Switched from

[Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/)[Adobe Workfront](https://www.capterra.com/p/268205/Adobe-Workfront/)

Price

Review Source

Response from Avanquest

November 14, 2022

Hello James, Thank you for letting us know you have problems with crashing your license. Please contact us, we will be glad to help you. You can contact us here: https://support.sodapdf.com/hc/en-us/requests/new

PW

Patrick W.  
Counselor  
Mental Health Care  
Used the software for: 2+ years

### "Not honoring contract"

April 14, 2023

1.0

They just deleted me and my perpetual subscription for the crime of trying to use it. I have been canceled. They do not honor their contracts. Dishonorable.

Pros

I was using soda 9. It was a bit clunky but served my purpose for a lower price than an adobe subscription

Cons

I bought a perpetual use license to use soda 9 forever for one purchase price. They have now changed their pricing structure to a monthly subscription. As I updated my computer I had to download the free version and then convert to my subscription. They (soda) have made it progressively harder to use my bought and paid for perpetual subscription. My hard drive died so I had to download the free version and switch to my subscription. Suddenly that seemed impossible to do. I have always been able to log onto their site and see my perpetual subscription. I could do that this morning but after trying to apply my subscription to the software I got an email saying I canceled my own subscription and my log in no longer works. So in essence they just canceled me, my subscription and even my log in. Their site now says my user name is no longer recognized by their system.

Review Source

Response from Avanquest

April 23, 2023

Hello Patrick, Thank you for letting us know you changed your PC and want to transfer your lifetime license of Soda PDF 9 to your new device. We have sent you an instruction on how to get your Soda PDF 9 on your new device. Please make sure to check your inbox

YP

Yatindra P.  
yatindrap51@gmail.com  
Information Technology and Services  
Used the software for: 2+ years

### "Best PDF viewer and editor"

June 24, 2023

5.0

Been a fantastic experience using this great tool for PDF viewing and editing PDFs.

Pros

It is a wonderful software that I use almost everyday for viewing countless PDF. It also allows me to edit PDF and use stickers on it.

Cons

I don't like the way it renames the documents created by SodaPDF because it changes the original name sometimes.

Review Source

LH

Luiza H.  
Owner  
Newspapers  
Used the software for: 6-12 months

### "A great PDF app"

March 26, 2024

5.0

Great app, easy to use and fast. Good price and many features.

Pros

Installing the app was very easy, can use all features immediately after it. I struggled a long time with creating, merging or editing PDF file until I found Soda PDF. Affordable, comparing to the other PDF editor. User interface is nice and easy to navigate.

Cons

Can't say I found any cons for Soda PDF.

Alternatives considered

[Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/)

Review Source

CP

Chandrakeerthan P.  
student  
Higher Education  
Used the software for: 6-12 months

### "Best pdf editor"

February 18, 2023

5.0

My experience with Soda pdf is great and its a super pdf editor.I recommend everyone using it.Soda pdf is used to convert files in to pdf and to merge pdf's.The pdf's can be compressed through soda pdf.The user-interface is easy to use.

Pros

The best feature of soda pdf is that the files can be easily converted to pdf's.The different operations can be performed like merging of pdfs and also compressing pdf's to small size.The process is so fast during the conversion process.It is the best pdf and text editor when compared to other pdf editors.

Cons

I think there are no dislikes regarding Soda pdf as it is best than other pdf editors and have more features when compared to other pdf's.

Review Source

SM

Stephen M.  
IT Systems Engineer  
Information Technology and Services  
Used the software for: 1-2 years

### "The worst IT support I have ever experienced"

June 30, 2022

5.0

Terrible support for a very expensive product Nobody seems to know what they are doing

Pros

Nothing considering telling the client to use a different software and get these licences changed over all 7 of them

Cons

The support was truly terrible spent 3 hours getting passed around every department that Soda PDF has. My 1 simple issue to fix turned into 4 issues by the end of the call and to top things off we can't even access our business account because they reset the wrong password and locked us out of it. They also made the user i was reporting the problem a admin on the business account.

Reason for choosing Soda PDF

Client asked for it I wish they hadn't

Review Source

Response from Avanquest

July 4, 2022

Hi Stephen, We appreciate you took the time to share that your issue was not resolved. We are concerned to read it so we really would like to improve your experience with us. We encourage you to send us an email with a detailed description of the problem to our special department that takes care of business clients. Here is the email address you need to contact business@sodapdf.com We are looking forward to hearing from you to give you proper assistance.

FR

FR R.  
Owner  
Information Technology and Services  
Used the software for: 1-2 years

### "SODA PDF not a medium or long term decision; it fails in the short term. You will need change"

July 14, 2020

3.0

Everything was ok and worked properly without probems with SODA PDF during 9-10 months of my premmium version but suddenly, the "Sign Document" functionality stoped work and the only way to finish SODA execution was killing the process or closing the window. Technical Support is very bad. Same procedure several times although I reportted it didn't work the first time. At the end, they suggest to "access" my computer to "review" the issue and ask me for my telephone number (personal information protected by european laws). They don´t have other ways (or doesn't want) to use internet audio conference solutions based on email. DO THEY WANT TO GET PERSONAL DATA TO COMPLEMENT THE COMPETITIVE PRICE THEY ARE PROMOTING? Take care

Pros

Usability is very easy. Trial version for starting and test the software is very good. Functionality is great for the job.

Cons

It's a little slow in execution. And sometimes crashes with other software that you can have installed in your computer (certificates).

Review Source

Response from Avanquest

July 29, 2020

We are very sorry to hear about your bad customer service experience. But rest assured, our agents are not out to collect personal data, all they want is to help you best possible. Our customer service made you an offer, please keep communicating with us, we are sure all your problems will be solved in our new version, that will be launched next week.

AN

Ana N.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Terrible product and shady business practice "

August 23, 2022

1.0

Terrible; after learning that, I was duped into thinking I made an outright purchase of the product but, in reality, had signed up for a subscription and no response to my printing issues; I tried to cancel and get a refund based on their advertised 100% money back guarantee. All I have received are emails excusing their deceptive marketing and offering me a discount to keep the product, but they are not honoring their 100% refund guarantee. Do not buy from this company, they are not legit.

Pros

An alternative to Adobe ease of installation

Cons

I use the software to print invoices and shipping labels. The quality of the prints is terrible, so I opened a support ticket but never got a response. I then learned that the "full purchase price" is not an entire purchase but rather a subscription that automatically renews.

Review Source

Response from Avanquest

August 26, 2022

Hi Ana, Thank you for sharing that you would like to get a refund because you wanted to get a lifetime license. We will forward your feedback that the subscription information should be clearer to the marketing team. We appreciate the feedback a lot. To get your request processed, please reach out to our support team in the live chat. To open the Chat, please follow the steps below: 1. Open the support page: https://support.sodapdf.com/hc/en-us/ 2. Click on the Support widget in the left bottom corner of the page 3. Type any word and press Enter 4. Then select the Live Chat option at the bottom of the widget

DL

Dee L.  
Asst to President  
Warehousing  
Used the software for: 2+ years

### "Messed up"

November 24, 2020

4.0

Pros

All the previous versions were awesome. Great features

Cons

Version 12 is horrible, total redone not working friendly. After scanning a page and attaching it to an email, i open to review and i get an error message that reads "The system cannot find the file specified" I never had that issue before. I've tried contacting service and i never heard back from anyone

Review Source

Response from Avanquest

July 25, 2023

Thank you for taking your time to leave us a feedback. I am very sorry to hear you did not get any assistance on your issue. We would be grateful if you can give us a second chance and contact us via https://support.sodapdf.com/hc/en-us Please let us know what mail you use when you get that error message and also if possible please send us a screenshot of the error message

DK

Dave K.  
MD  
Management Consulting  
Used the software for: 6-12 months

### "Alternative to Adobe"

February 4, 2021

4.0

The ease of use and daily interaction with same is good and allows the company to do what it needs to do with regards to portable document management.

Pros

Soda was selected as an alternative to Adobe based on price and was presently surprised to find what was covered in the base product when comparing.

Cons

The initial set up was tricky as it is linked to an online account and having a second account caused issues.

Alternatives considered

[Flip PDF Plus](https://www.capterra.com/p/134910/Flip-PDF/)

Reason for choosing Soda PDF

Reputation

Switched from

[Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/)

Cost

Review Source

Response from Avanquest

February 12, 2021

Hello Dave, Thank you for the feedback. I am glad to hear you like our software. Please be sure we are always working on making our software better.

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